Customer Reviews for U-Haul Moving & Storage of Hyattsville

Évaluation :

4

The U-Haul provided to me had a missing windshield wiper. Otherwise everything else was good

Évaluation :

3

The truck was almost out of gas, mirrors were dirty and I ended up paying more than I thought I would even though I returned the vehicle 2 hours early.

Évaluation :

5

Friendly and professional.

Évaluation :

5

Nada todo bien el horario es bueno la atención es buena todo bien

Évaluation :

5

Bien

Évaluation :

3

one staff member was especially. older male said he had "been working here for 15 years" and said my car may have not been able to tow because it "did not have an engine". i asked him what rating my car could tow but he could not say. Manager was helpful and able to get me the dolly using reason and logic, unlike older male. equipment was wet and soaking. younger male was very helpful in getting the dolly hitched up to car.

Évaluation :

2

Battery died!!

Évaluation :

5

Very friendly and professional

Évaluation :

1

Waiting for final bill on my email momdontlikeemail@gmail.com from return of truck rental 12/31/24.. Nancy Bellemy 5014-60th Ave Hyattsville MD 20781 301.792.7618 Equipment #DC3928F Contact #19561535

Évaluation :

5

The main problem was related to the system/software for the check-in. The condition was fine for the van but the system wouldn't allow "continue" unless I took a photo. -- The mileage was actually 0,1 miles more than stated. I needed to take a photo but couldn't figure out how to do that. It didn't seem like any way to take the photo. -- The ride of the van was really bumpy. ------- Something not to change - the friendliness and respect of your employees. The check in person was patient, calm, and clear. The check out person was friendly and smiled. I really appreciate the ease that comes with people being kind.

Évaluation :

5

todo es un éxito

Évaluation :

5

Sonreir a los clientes eso da confianza gracias

Évaluation :

3

Better lighting is needed inside of storage units. Longer hours After 7pm would be desirable.

Évaluation :

5

Do not rent vehicles that any indication showing something needs to be serviced if it needs it or not. The tire pressure service light was on during the whole rental period. Even upon returning.

Évaluation :

3

I was charged for gas that I did not use. I filled the tank to where it was when I picked it up but was still charged. I'll call today to get a refund.

Évaluation :

5

New technology made the check-in process fast and easy.

Évaluation :

5

All good.

Évaluation :

5

Cool

Évaluation :

3

The storage unit was not clean (styrofoam and paper bags from previous renter) and there was a rat contraption in our unit and when I asked if they were having rat problems they were not knowledgable.

Évaluation :

1

The van that was set up for us reeked of cigarettes and the cabin space had not been cleaned at all. We were on a tight timeline so we didn't have time to try and get another van so we just dealt with it. But was absolutely disappointed with my experience.

Évaluation :

5

Offer free coffee and donuts !!

Évaluation :

3

The customer service could have been a little better. The directions given by the associates were not clear. And they were not very polite.

Évaluation :

5

I love the new van. I feel comfortable safe and relaxed driving it.

Évaluation :

1

Change the manager and the assistant. Will even call corporate and report the way they ripping people off their account. They tell you one thing before rental and then tell you a different thing after returning the truck. Then they ripped you off by digging into your account. This is unacceptable and sad

Évaluation :

3

The tow dolly wireharnes is defective and 1 of the chains are stuck and unable to detached.

Évaluation :

5

I was absolutely satisfied with my experience. I made a couple of mistakes during the reservation process but the staff was very understanding. Everything worked out great

Évaluation :

4

I am glad that I went inside. The online process is a little confusing. But, even 1 day after a major holiday, the front desk person was kind and informative.

Évaluation :

4

I believe you can have more customer service Technicians available when you get busy,

Évaluation :

5

Just keep doing the fantastic job that y’all are doing.

Évaluation :

2

Better customer service

Évaluation :

5

Great service. courteous, and attentive to questions and concerns. Thank you. Recommended

Évaluation :

5

Friendly customer service Explain everything Overall clean store

Évaluation :

5

Pass the good service on.

Évaluation :

5

The young lady that helped me, I believe her name was Sandra, was super professional and courteous.

Évaluation :

4

Some minor issues, but didn't affect my move

Évaluation :

5

Very good service

Évaluation :

5

Excelente 👌

Évaluation :

1

When I did the return it's very rigid for me to open the app and input the information into the system. I spent over an hour trying to entered the mileage and gas. I further,called the customer service number for help and the person helping me couldn't help. He asked me to take a picture of the mileage and gas. Which I did and no one has called me since. I hope I'm not charged anything extra than the $69 I did drove over the mileage about 6 miles. I had hoped to drive 9 miles. Merci.

Évaluation :

4

My storages were secured but not lit. I did not have any lights in either of my storages areas. They were clean. The staff was very professional and helpful.

Évaluation :

1

Service PISS POOR

Évaluation :

5

I ended up interacting with one staffer twice and another once, and they were courteous, helpful, and professional in getting my gear and answering my questions. It's appreciated.

Évaluation :

5

Everything is go

Évaluation :

3

You can see pics that I submitted via the app of the crumbs between the driver side and passenger side. Also, the windshield from the inside was filthy and when the sun hit it, it was very difficult to see through it. The steering wheel was sticky, I would think that would have been cleaned after each use? I was using the app to get the truck, and when looked in the back there were no blankets as I had ordered. So, I had to go get them. However, a nice gentleman outside with a UHaul shirt/jacket was able to help me. There was a line, but he allowed me to bypass it and he checked my order and provided me with the blankets. Good things about my experience - the day before I was to pick up the truck, I called UHaul to find out if there was a place to park my car during the time I had the truck. Although, the message said there may be a 5 minute wait to talk to someone, I only waited about 30 sec and very nice person was able to answer my question quickly. Also, the truck was ready for me on time. When I came to return it, a few people were there to check it, they did so and I was out of there without any issues. In sum - GOOD - great personal service and i like the app because it saved considerable time. NEEDS IMPROVEMENT: Prep of extra items for the vehicle, needs better interior cleanliness. One more thing, I put back much more gas than was needed (when i picked it up it had 1/2 tank. It would be nice to be reimbursed for that OR the miles per gallon should be posted on the truck somewhere (I didn't see it if it was).

Évaluation :

5

Everything was great

Évaluation :

3

Something leaked in that storage on to my things

Évaluation :

5

Stop charging environmental charges when the vehicle has already been cleaned.

Évaluation :

3

The clerks speak softly and quickly and are hard to understand.

Évaluation :

3

I arrived at 6:55am for a 7am pickup appointment. Someone was already inside getting the day started. At 7am the door didn't open and the employee saw a line forming. At 7:05, I'm guessing the employee who came through the door was the manager because he said that we'd be right with you and passed through the door. He should have let us in and had us wait inside, instead of outside. One person in the line was elderly and had a cane and it was still a chilly morning.

Évaluation :

3

Needs to install elevators. Having to pick boxes and furniture and carry upstairs unacceptable. Need to install ramps

Évaluation :

5

Regresaré a sacar otro

Évaluation :

5

Always professional Always nice Always helpful this location is the best I use them at least 4-5 times a month

Évaluation :

5

Great location, attendants on site to assist. Seamless and hassle free experience! Unlike every other uhaul location I've used.

Évaluation :

4

The rental van reeked of weed smoke. It exasperated my asthma. I should've brought back for another vehicle, but I was on a tight deadline. Otherwise the front desk service was professional and quick.

Évaluation :

5

Matthew was very helpful.

Évaluation :

5

Painless drop off. Drove in and that was it. I had to call to get a new drop of location because the only when your app would allow me to pick up J2R auto in bowie,MD was almost an hour away from my location and their numbers are out of service to verify they were still open. The customer service person I reached at 800 number was helpful and found the drop of location I ultimately used just a few miles away. Your online processes are a near failure currently

Évaluation :

4

What you can do is give the customer the correct drop-off location. I was told (and it was printed on my contract) that I was return the trailer to College Park. When I got there to College Park, they told me they do not accept trailers, so I was sent to Hyattsville. When I called customer service asking for credit for returning the trailer a full day early (which I did not receive) she told me I was to have returned the trailer to Spencerville (which would have been SO MUCH BETTER). So even though there was nothing wrong with the Hyattsville location in and of itself, it was way further out than I was needing to go and the return threw off my entire morning. So how was my experience? Pretty awful.

Évaluation :

1

My card was charged $222 extra dollars

Évaluation :

3

Updated equipment

Évaluation :

3

The Customer Service 800 number arranged for my one month free storage after renting a truck. I got to Hyattsville, MD and they denied that I had made a reservation for Self-Storage. No free first month. They agreed after I threatened to call the Customer Service 800 number to inquire. They also said that they would straighten my bill out which they did not. They refused to let me speak with the manager of the facility. What a place.

Évaluation :

3

Hard to walk up stairs carrying furniture,need ramps and elevators

Évaluation :

1

Did not have my vehicle available. Scheduled me for a location 30 minutes away. Took me almost 2 hours to check out.

Évaluation :

5

I didn't realize that returning the fee to return truck after hours meant using the app checkin--I thought it meant a fee for returning it later than planned. So I was really disappointed to be charged the $20 fee. But the clerks were very friendly.

Évaluation :

5

Everyone was friendly and helpful each and every time during my visit to the storage even up to my final month as of Sept 28th is when I no longer needed the storage. Thanks to all.

Évaluation :

5

I had a good experience

Évaluation :

5

I lived the staff, and storage area. Specifically, loved the area where I could donate some of my furniture. That helped me sooo much.,

Évaluation :

1

Sold my unit after I paid thousands. Stupid stupid stupid!

Évaluation :

1

Storage units themselves have no lights and there were rats in the building as well in my unit and there was no compensation offered

Évaluation :

5

Friendly staff who helped answer questions

Évaluation :

4

The carts for moving the furniture into the storage unit had to be located, also, the unit itself was dark it would be nice if the desk personnel would let you know this prior to getting to the unit and we could bring our own light.

Évaluation :

3

This location needs an elevator. It is very inconvenient to have to lift a dolley for usage and boxes up stairs.

Évaluation :

5

No hassle! It’s so simple and convenient

Évaluation :

5

Buen service

Évaluation :

4

I have use this location for orer 30 years

Évaluation :

5

Excellent

Évaluation :

5

No comment

Évaluation :

3

The bathroom in the storage area was unusable. The toilet was clogged and overflowing with toilet paper and waste.

Évaluation :

4

The lighting was not too strong in the hallways and therefore, difficult to see inside the storage bins. The foyer before getting to the hallways for the bins needs a big trash can desperately. And lastly, I (and probably others) could do without the smell of marijuana cigarettes in the office!!

Évaluation :

4

I an not moving in; I already have a locker, A157. I came to pay my fees.

Évaluation :

5

Staff was extremely helpful. Thank you so much!

Évaluation :

1

Recommend lights inside of units. It was very difficult to see in the unit.,

Évaluation :

5

Amazing service! She was vert patient with me and very knowledgeable.

Évaluation :

5

Muy buena atención

Évaluation :

5

Very happy

Évaluation :

3

Staff at this location failed to honor the reserved reservation agreement that I had for a unit 111b that was an indoor unit first floor instead I had to settle for outdoor unit with the higher increase on cost & insurance coverage I'm very unsatisfied with the location of the unit as well with water pooling outside of the unit's door.

Évaluation :

5

Had a good experience and would definitely use it again and recommend it. It was secure, clean and well lit. Overall the staff were pleasant and helpful, except one individual. When I needed one of their trailers moved said they had a bad back and told me to see someone else, that person was again pleasant and helpful. I have a bad back and I could have operated the equipment to move the trailer, it didn't require a "good" back to operate and they could have walked me over to the other person to make sure we connected, as other staff had done when they couldn't provide the assistance I needed.

Évaluation :

5

Great job uhaul needed a short stay in storage and staff were great and the box was very good.. Darrel

Évaluation :

5

Merci 

Évaluation :

5

The truck was not the best towards the end of a 550 mile drive, but I don't drive that far often, so maybe that's standard… Either way the staff at the Chillum location MORE than made up for it!!! People helping out at the desk were great, and a guy that serviced the vehicles even came and helped me move two beds and two TV's after a family member wasn't able to come help me. Wish I could remember names better, but this location is BY FAR the best I've ever had experience with 

Évaluation :

2

There was a coarse gritty dust that appeared on boxes concerning for insect droppings or grinding ceiling boards from above floor. I had to wipe everything down with disinfectant wipes before removing - Also the unit had a smell of mice and mustiness- make sure clothes in well sealed bags to not pick up odors. I'm being honest here but also want to say the staff was helpful and location convenient and seemed safe. Other clients I met were also decent people. Was expensive for what it offered.

Évaluation :

4

The Storage need lights inside the storage

Évaluation :

4

Greetings. We start with a difficult start with the unit gate/door unable to open, unable to close once open, and the next day the unit gate/door unable to go down, but the staffs were able to help me work and show me some maneuvers. Merci.

Évaluation :

5

I am concern that I will not be given my money back for the new month fee.I moved out on the 15th.and was promised to be refunded back t my credit card .I am still waiting to see .That's my only concern.Everything else was great.

Évaluation :

4

I appreciate the helpful staff.

Évaluation :

5

i also rated this location high for their service on vehicles. NACV is a non profit veterans organization and have used Uhaul for well over 30 years in the DC area and have had good luck with most of the locations but under Henry's mgmt this hyattsville location keeps getting better and better. super team well done. to you all. thank you

Évaluation :

5

Great staff and very nicely maintained facility

Évaluation :

4

I was interested in a small unit close to one I now have. The young lady that helped me was very polite and attentive to my needs. She answered all my questions and escorted me to my unit. I am so happy to see that there are still kind and friendly people in the world. Her name is FIA. She's great!

Évaluation :

2

I seen mice and roaches inside storage room

Évaluation :

3

awesome

Évaluation :

5

The cost is expensive but the quality and service is great. Friendly staff, well maintained restrooms, overall clean and very easy access. Sometimes the key card malfunctions a bit

Évaluation :

5

The storage was excellent and accessible at all times

Évaluation :

5

Aucun

Évaluation :

5

Thanks to your wonderful staff and the manager. At the Hyattsville U-haul. There was some confusion when placed in the order online. And at Tacoma park, they graciously took care of it with a lot of professionalism and understanding again. Thanks, you guys for everything for getting us through the mistakes in the areas and making this a peaceful. And helpful move in and storage for us. Once again, thank you guys so much. I really appreciate it.

Évaluation :

1

The representative at the front, the older African gentleman was very rude during our interaction. I had just driven 8,5 hrs from the Carolinas to move in with a JH and AV worth of things after packing my whole house and leaving at midnight. He was not very friendly and did not seem to want to be there. He was very combative with me when asking for alternate contact information and seemed to not want to explain exactly what or why it was needed. He also told me he was doing me a "favor" by providing me with my free one month storage for my contracts which were separate. As a former recent Uhaul employee I knew I had the right to my units for the month. He also tried to give me a smaller unit than requested specifically when I asked for what I needed and asked that it was on the same floor which was already shown to be available. This type of behavior was not customer centered and did not provide me with a good check in experience.

Évaluation :

5

great staff & clean facility

Évaluation :

5

All the staff customer service was amazing

Évaluation :

5

My concern though is rodents poison that i saw in each of the storage units that I rented. I guess that was put there for preventative measures.