Évaluations des clients U-Haul Moving & Storage of Hyattsville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hyattsville

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Patrick P. le

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Le client n'a pas laissé de commentaire.

DeVona B. le

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Le client n'a pas laissé de commentaire.

Ana C. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Le client n'a pas laissé de commentaire.

michael H. le

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Le client n'a pas laissé de commentaire.

JOSE H. le

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Le client n'a pas laissé de commentaire.

Janethe P. le

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Was called to be told equipment was not returned, despite returning early. Staff needs to ensure they do proper close out of equipment before calling a customer and causing unnecessary stress to the customer.

Betselot A. le

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Le client n'a pas laissé de commentaire.

Michelle F. le

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You all waited to the last minute to switch my location. Someone called me the morning i was suppose to pick up from one location and changed it to a further location which cause me more money than i had. I dont think it's fair at all to give someone a same day notice that they pick up spot has changed especially if they did calculations on how much money they had for the cost of the truck, the distance to calculate the miles and putting gas back in the truck. Really poor customer service and no concerns for you all customers. DO BETTER!

Connie J. le

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More time with the truck

Norbert A. le

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A staff was so rude and disrespectful ,a male staff who who works on sunday afernoon on 10/13/19,if u need more explanation,pls contact me for more details,

Abdul A. le

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Customer service was top notch. Thanks to Joshua Paige who assisted me. Will be coming back here when I need another truck.

NATALIA G. le

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Le client n'a pas laissé de commentaire.

Karl S. le

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Le client n'a pas laissé de commentaire.

Novella A. le

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Service was way too slow and they charged me for a gallon of gas when I only put 12 miles on the vehicle.

Silas F. le

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It was almost an hour between when I walked in to when I had the truck/trailer even though I had already completed the pre-registration thing. I will admit this is to no fault of the people inside, they were dealing with a customer that was being rather ridiculous. The vehicle ran as expected and seemed mechanically sound. The outside of the vehicle was muddy, which I don’t really mind since it is a pickup. The inside of the vehicle smelled odd but I brushed it off until I found a dab pen in the arm rest! I have a real issue with this because had someone else (I.e. a police officer) found it in the vehicle then I could have very easily lost my job as a firefighter and/or been arrested for possession of a controlled substance and possession of drug paraphernalia!

Willie D. le

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Le client n'a pas laissé de commentaire.

Hannah E. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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My driver said that the truck didn't run that great

Cheryl F. le

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The staff was awesome, the checkin & checkout was a smooth transaction, and I would definitely recommend this location!

WILLIAM L. le

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N/A

Mariannis A. le

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I was over charged for gas when I left the truck full.

Robert A. le

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We had problems with closing the rear door and this should have been checked and fixed prior to rental. The lot was full of comparable vehicles.

Asnake G. le

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So far so good!

Nathaniel O. le

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Availability of the right size of truck to be always in stock.

Imani C. le

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Le client n'a pas laissé de commentaire.

Kervin M. le

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It was a perfect set up for me and was really useful while moving in between apartments. Thanks again

Kenisha P. le

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Cabin had an intense body odor, bad gas mileage and poor excelration.

Nina B. le

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Le client n'a pas laissé de commentaire.

Teja C. le

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I took me nearly an hour to upload the pics required during the drop off

Randolph T. le

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Le client n'a pas laissé de commentaire.

Amanda B. le

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Holy crap. Waited an hour in line. Will never rent a truck in person again, slash not ever use U-Haul unless I have to. There are other options, and they don’t involve two locations where the first one sent me to the second one, and the second one said all the supplies I bought were at the first one, and would I like to drive 30 mins to go BACK to the first one or would I like to re-buy the stuff here. Just unbelievable. U-Haul made this weekend both happen and take waaaaay too long.

William H. le

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Facility is not air conditioned. There is no elevator to carry heavy boxes into and out of space - up and down ten steps. Closes too early in the evening for convenient access.

Tara S. le

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Superfluous cleaning charged added to the rental. That is not honest behavior.

MAXINE M. le

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Le client n'a pas laissé de commentaire.

Max E. le

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Returned the truck after hours. My only concern is the location signage suggested I return the truck in a return lane (where the truck would eventually be moved from, to a parking space), but the app suggested i needed to park the truck at a space where it would be left for the next renter. Regardless, being able to return a truck after hours was EXTREMELY convenient.

Irvin R. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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The attendant checking in charged me for damage I did not do. He insisted on charging me

Crockett S. le

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I always felt that my belongings were safe and secure.

JAMES W. le

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I will use U-Haul again

Nathalie B. le

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No come

ALEXANDER M. le

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It was a little confusing leaving the facility using 2 different keypads close to each other to check in and leave the facility

Neil H. le

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Some wait time but they can't do too much about that. Most of the staff was knowledgeable and helpful. Was able to rent a truck quickly on short noticed.

Anthony G. le

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UN FKN BELIEVABLE ! HOW IS THIS PLACE EVEN OPEN.........

ugochinyere n. le

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I experienced great customer service. Very helpful feedback about keeping my items in storage. Thank you for the excellent service!

Jesse I. le

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Pleasant customer service.

Gladys W. le

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I am still telling people about my excellent visit at UHaul and always will. It was a situation that was bad and U-Haul assistance made it great at the end.

Viet T. le

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Uhaul staffs at this location area great and very helpful

Max D. le

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They went above and beyond at every opportunity, all around a pleasure to work with

Marcus W. le

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From beginning to end everything went perfect

Tontalia J. le

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Great job

Helder C. le

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My money was taken, and i haven't get my storage yet because a system problem they said!!! I have personal issues with my driver license and they said can't give me my money back cause need my licens

Amanda R. le

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Great place to store units, never had an issue with the security of my items.

Diane S. le

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Good

David E. le

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Thx

Donald M. le

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Beyond checking in, I could never speak to anyone at the site.Also change the voice greating, the pause makes you think you really reached someone when you haven't.The staff at the 1-800# is all u get

Tennielle L. le

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Good

Stephanie L. le

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Thanks everyone very ptofessional

RICHARD B. le

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I need one greater size up on July 2, 2019 Call me at 410-903-2759

Kim C. le

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Very helpful in our last minute need for storage. Pleasantly surprised at the amount of space they have for their vehicles and customers returning and unloading. Great staff!

Erik G. le

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I wish the facility was cleaner than what it was. The staff seemed lazy when I came in there.

MAGGIE B. le

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N/A

ALVIN M. le

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There should be lighting within the storage units. Also rates should be a bit cheaper. Overall though I do not have too many complaints. Thanks.

Yasmin P. le

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Very bad I took my things on May 31 and they told me that one month for free they took my money from the bank and I went to the office they told me that Ivan returns my money because in the cameras it

Thomas S. le

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Excellent service and facility!

ANTHONY M. le

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Service was great

JEREMIAH H. le

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Units need updating. Reps did not unlock my unit

bernard y. le

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The Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.

michelle h. le

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I had a storage unit with this facility for a while and it has been the best

WAUN E. le

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Delinquent storage account issue became problematic after receiving several emails re: auctioning. Balance kept increasing/auction date kept prolonging. Emails became harassing in nature.But good svc.

JARMEYA K. le

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If i could have paid my storage fee late to keep ownership then it should have been communicated. Don't wait 1 year after my warning letters went out to ask for me to make a settlement after 12 months

Santonio S. le

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Expensive compared to surrounding storage facilities. Customer service is average.

Ronald H. le

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The outside storage bin always had a large puddle of water directly in front of the storage door. This seems to be an easy problem to fix but every time I went to the bin there was water.

Ronald H. le

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At times there were not enough staff to accommodate the customers. It takes entirely too long to complete a transaction especially since it is done by computer.

London G. le

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This facility is riddled with mice. My property was destroyed. I moved out of my unit on 1/6/19. It took over a month for the manager to close out my unit causing me to get several notices and charges

Darrell D. le

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Had to make a last minute change from another location right before closing. the staff was exceptionally helpful and even stayed after closing to make sure we got everything taken care of.

Joyce G. le

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I have rented a storage from U'Haul in the past and I know how great your service is. that is why I would not think of trying any other.

Kimberly W. le

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Staff is very helpful, professional and courteous. They really helped me when I was in a bind.

christine k. le

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Sometimes the bathrooms were unavailable for long periods. However for a very large facility and business, they were extremely dependable.

Lisette D. le

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Satisfied.

Caribbean m. le

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Very Satisfied.

Juan A. le

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Great customer service and very convenient storage

Patti H. le

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Thanks for all the help given, the staff was great and the service met my needs. I really liked at the end having access to the moving helpers on your web site. The help was so wonderful.

Anna N. le

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Completely satisfied with the service

ATIYA A. le

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The staff was alwYs rude on the phone and in person. I had a lady Lucretia threaten to throw my stuff out. Its creepy and scary there after hours. It has a bad smell. The worst place to rent from.

Ayodeji K. le

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The 24-hour access key card made the storage experience very convenient.

Gyna C. le

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When I picked up my stuff, they were wet. My sofa got mold and mildew. I did not expect to find my stuff on this conditions. The lady was unprofessional and she was on her phone singing while she's as

Ashley M. le

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I was Charged twice after moving out. Awaiting an alleged refund. Very frustrating.

Eric B. le

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Staff was very nice and helpful, but the storage unit was up a flight of stairs without a ramp or elevator, which made the transfer difficult.

Kenneth C. le

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Pleasant experience

Kenneth C. le

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Great service. Pleasant staff. Clean storage area

todd s. le

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The check-in times are just absurd. I rented a unit and truck and it took a total of 2 hours on separate days to get through the line, just unacceptable.

Jason Z. le

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I stored a couch at this U-Haul for three weeks and had no problems. The facility was clean and secure and the employees were friendly and efficient.

Ida T. le

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I recently rented a storage unit for a month and closed it out after a week. I’m still receiving emails pertaining to that unit and I’m being requested to pay after the unit was closed. Ridiculous.

HUBERT A. le

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Some are not good

Yvonne D. le

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Courteous, professional service. Thank you.

Bernard D. le

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I moved out of my storage unit on August 1st and I also returned the keys. I was told that my July rent would be prorated. Not only did that not happen but the rent for August was charged on my accoun

Rus L. le

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Most helpful when we were in a bind. The staff helped us figure out our options.

Justin N. le

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What was promised over the phone wasn't delivered in person. It turned out to be a much bigger headache for our employee.

Cindy M. le

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It's a busy facility. Most of the staff is great. Getting in and out of the lot can be tricky.

Jean T. le

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Great storage company

David L. le

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The staff member who helped us was excellent and helpful - but the facility was badly understaffed, and we had to wait in line for almost an hour to be helped.

abduloulie b. le

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Because of the customer service

todd s. le

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The check-in process was horrendous. There were 3 people in front of me and it took well over an hour to get checked in. Unacceptable. Hire additional people for the unused terminals.

John W. le

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Although very nice the customer service was poor because not enough people were available and had to wait an outrageous amount of time. (An hour plus and this was with a reservation)

Morris W. le

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I submitted my reservation via the online process. In store experience was favorable especially with the volume of customers. Customer service rated as above average. Thank you.

Sylvia J. le

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Having just one register for cash is a bummer. Other than that, service is great. Keep it up!!!

Nelson G. le

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Great job. Great staff.

Alfred C. le

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Hyatsville Uhaul and storage was very attentive to my needs and I felt very secure with my valuables stored there, The staff was courteous, polite, and super helpful

Erik K. le

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The staff was not helpful nor knowledgeable.

Florence N. le

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I loved everything about this business. Very Professional

Ian C. le

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I needed to extend my storage by 2 days but was refused by the manager, resulting in cost and inconvenience.

Paul H. le

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The prices are high but worth it

RODNEY D. le

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Recommend at least putting a ramp on either end, hard to load and unload always going up and down the stairs.

Kirsten l. le

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My experience was great i had traveled from seattle to maryland and needed a storage and i was able to get first month free which helped me and my family establish a place thank you! Uhaul