Customer Reviews for U-Haul Moving & Storage of Hyattsville

7 820 reviews

2421 Chillum Rd   Hyattsville, MD 20782

(301) 403-1521

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(301) 403-1521

2421 Chillum Rd
Hyattsville, MD 20782

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The pickup truck I used was excellent and well maintained. The gentleman whom I talked to for renting the vehicle was professional. Thank you U-Haul.

Abdul I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARMAINE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVANIA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

royster G. 
Évaluation :
5

The people all enjoye very friendly nice people

Beharu S.  |  Premières impressions 
Évaluation :
3

I have mixed emotions about my experience moving is very stressful this location was fully equipped with everything needed however although customer service was good they needed more agents at the front desk. The line grew quickly and there was at times 1 team member to assist every aspect from purchases, rentals to showing customers their storage unit which was ridiculous because other workers were present came by the register rang 1 person up and left back out leaving lines extending from one end of the front lobby to the next. Other than that great location just lacking additional front desk help.

CHARMAINE W. 
Évaluation :
5

Everything was fine

MOHAMED J. 
Évaluation :
5

It can be tricky to drive to this location but the truck selection is good, the staff were great and their store seemed well stocked.

martin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERANADA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deysi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dolores H. 
Évaluation :
4

hire more agents wait time longer than usual.

Victor F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida J. 
Évaluation :
5

The return instructions on the app are good, but missing a few key details: I wasn't sure where to put the vehicle's keys.

Cale R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sidnice T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashawn H. 
Évaluation :
4

Having some trouble finding an invoice.

souleymane C. 
Évaluation :
5

The interior of the truck I rented needed a thorough wiping out. Out of precaution, I minimized touching anything other than the steering wheel.

Isaac M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDI C. 
Évaluation :
3

Effective communication would be a valuable tool for uhaul

Alphonso C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph W. 
Évaluation :
5

I came back as instructed with the fuel in the same place I had picked up the truck - the attendant challenged me on that pretty rudely - not what I would call ok

Timothy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valencia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosemary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
4

Had to look fo help to do return check in - but service guy was great!

STEPHEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tevin J.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan R.  |  Expérience générale 
Évaluation :
5

Nothing. Everything went smoothly.

Carl R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erin Tonnisha B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Great place.

Asa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NETTIE S.  |  Premières impressions 
Évaluation :
3

Very long wait with only one person working the counter. But he was doing his best.

Jacob G. 
Évaluation :
3

There were only two issues. The first I did self check out and had to go inside to get the key, and still wait in line. The second issue was that I had paid for a dolly, and there wasn't a dolly included which I didn't find out until I was already at my moving location.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling M. 
Évaluation :
2

The Hyattsville location needs more staff. The staff who are there are helpful, but the store doesn't have enough people to efficiently serve customers on a busy day.

Linda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Henry was very helpful. When he was busy attending other customers, the staff stepped up to the plate and were on point as well!

Edvert G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Habibollah O. 
Évaluation :
4

The facility was understaffed but the employees present worked very hard under the circumstances to take care of all the customers.

Robert H. 
Évaluation :
3

Your representative wasn't nice.

Christopher J. 
Évaluation :
5

I wish we could swipe our cards to have access to all the doors. After hrs, we only have access to 1 door. Extremely inconvenient for getting to storage on the other side.

Lanette T.  |  Premières impressions 
Évaluation :
4

The associates at pickup and drop off were knowledgeable pleasant and helpful. I was a concerned because of the negative reviews but I had a completely positive experience. I would use this location again

Davina G. 
Évaluation :
4

Bien

CHRISTOPHER M. 
Évaluation :
2

I made reservations at the Livingston Rd location, but they did not honor my reservation. My low score is to that location, but the name Uhaul is being represented there. However, this location was able to accommodate me, but I was inconvenience by a long waiting line, however, thank you for being there

ricky B. 
Évaluation :
1

Have more staff available to help the customers. I made a online reservation for 2:45pm the day before. I was online for over an hour, when I finally got the keys to the truck I could not even find in. I asked for some assistance and after about 15 minutes looking for the rental come to find out it was blocked in by the other returned ones. We then When back inside to get to get the keys to move the returned vehicles, she couldn't even find the keys to move it. Long story short I was there for another 45 minutes so I was there for over 2 hours just to get what I need. Smh

Andre T. 
Évaluation :
4

The directions at the location did not allow for interaction. I was disappointed to find that I got an additional charge for gas when no one was available to verify this in my presence.

IAN H. 
Évaluation :
5

Kandice was AMAZING. She attended me to perfection but unfortunately the store was so overcrowded due to barely any staff available to help. Very unfair to customers and employees.

GLORIA P. 
Évaluation :
1

Hire more people and get more organized. Management sucks

Darren C. 
Évaluation :
1

We checked out on 8/8/2021 and have been erroneously charged (not the first time) due to not properly closing out the charges. I am receiving notices that do not reflect what occurred.

Kristin Y.  |  Expérience générale 
Évaluation :
3

Truck had no gas cap, brake and ABS light would come on periodically.

Carl L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akobi S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zita G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nekia K. 
Évaluation :
2

The wait to get the truck was 1 hour long on a Saturday. Simply ridiculous to have people waiting that long and the scan check out system to pick up and leave was also not working. The truck was smoke congested and not cleaned by anyone - imagine getting a truck that smells like an ashtray. Yuck! The check in process was a wait as well with no one giving any instructions as to what to be done. I mean really they are completely disorganized.

Carthy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zita G. 
Évaluation :
4

Please find out if customers are using the equipment for the first time and if possible provide them with some suseful tips.

RAYMOND T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roland T. 
Évaluation :
5

Josh, is good!

Alfonso S. 
Évaluation :
5

The staff was very helpful when I could not check-in on my phone.

Trey P. 
Évaluation :
4

The staff was very helpful. The wait time at the counter was over 10 minutes, mostly because there was only one person there most of the time. There were carts available to move larger items, which was appreciated. The move out experience was excellent. The unit was inspected and an email was sent promptly. Merci.

Daniel V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
2

So first off, the storage facility was not the size advertised. The advertised size was 10x13x7. It was not 7 feet in height, it was more like 6 feet. This factored into my ability to store things and I wasn't able to store everything I had. This needs to be corrected on the website and reflected accurately otherwise I will report this facility and U-Haul to the BBB. Secondly, when I went to pick up my goods from the storage facility I found the process somewhat unwieldly. First, trying to park my 20 foot u-haul trailer in an area that wasn't blocking anyone and wasn't too far from the door was difficult as the pick up area was being used for truck storage and parking. Why were there so many trucks blocking the pick up entrance? People should be easily able to park and use that area to pick up their stuff. Also, the fact that the exit was routinely blocked by people returning trucks was annoying. Also, why were your employees using parking spaces for customers to access and pick up their goods from the storage facility. They shouldn't use these spots. Employees should park elsewhere. Overall, I would not recommend this facility to anyone looking to store their goods or rent trucks.

DAVID J M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalane T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK TERRY C. 
Évaluation :
3

Location was messy with a lot of trash around. I could not find anywhere to throw away my trash. Perhaps that's why there was so much on the ground!

B Thomas Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel T. 
Évaluation :
5

The vehicle's steering alignment was off. Awesome customer service

James S. 
Évaluation :
1

I was over charged for gas. I was given the truck full. Drove 15 miles. Put 7 $in the tank upon return. It was full. Uhaul said I returned the truck at 3/; tank. That is impossible when only traveled 15 miles.

Stephen A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria R. 
Évaluation :
5

There should be an option if you use a tow dolly, you should be able to use a transport, I was in an emergency situation where I had two flat tires on the car i was pulling because it was sitting for a few years, had I had the transport this would not have happen.

KENNETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle C. 
Évaluation :
5

The truck's exterior was dirty. However, it was in good mechanical shape.

Roger M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jarrod D. 
Évaluation :
4

Have a person dedicated to accept returns so they do not have wait in line with everyone else.

Myron H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonard F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

david T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Julie R. 
Évaluation :
4

Keep up the great work

Cecele Q. 
Évaluation :
4

Hire more people to help. The wait time was too long in line for most of the people waiting to be served.

Grant W. 
Évaluation :
1

Customer service agents were rude and inattentive. Thankfully Ashley was a ray of sunshine, if it were not for her, I would give 0 stars on all platforms!

CRYSTLE M. 
Évaluation :
2

Poor attitudes. I was stuck in check out line and no one was willing to help proactively.

John Y. 
Évaluation :
1

Really Checking the vehicles before assigning them to customers. I got a truck that had a crack in the windshield and notified one of the workers outside but when I turned it in to the other location they said that I put the crack there even though I notified someone at the other location.

faith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Dale H. 
Évaluation :
2

Wait time when picking up vehicle was over an hour with a reservation. Associate was frustrated and didn't go over contract and gave less than needed information about returning vehicle. Upon returning vehicle I followed the instructions given to park vehicle in after hours return location and drop the key in drop box. Never talked about the check in process. Called the store on Wednesday to inquire about the close out of my order and was informed my customer service I needed to go to the store to close out Reservation. Once at the store close out was quick and easy but other customers were also in the store to close out orders that vehicles were already returned.

Alyia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL T. 
Évaluation :
2

the people there were fantastic, however they were understaffed and not properly stocked with the "reserved" vehicles and had to switch almost every customer around into alternate sized vehicles, myself included.

Edward C. 
Évaluation :
4

My storage K220 was not in a good place. Mud and dirt over everything. Had I known that storage was open up top I would have got another one. I should have moved doing all the time I kept the storage. Just was to busy with other things. You may want to inform other customers.

LINDA W.  |  Expérience générale 
Évaluation :
5

We really appreciated the later hours on Friday night and the staff was great when we arrived. The facility was huge and extremely easy to drop off our truck. A really important note is that we left our EZpass transponder in the truck and when we went back the next day to see if it was there - the person helping my husband was right on it - and yes, gave it to us right away along with some ear phones also left behind. Thank you a million!!!!

Diane C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERSON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY O. 
Évaluation :
3

Overall SHITTY uhaul experience. Not related to this location. Initial reservation was paid in full and then because we were a little behind schedule picking it up, our reservation was cancelled and truck immediately rented to someone else. We were not even NOTIFIED ABOUT OUR RES BEING CANCELED. COMPLETE BULLSHIT.

ALEXANDER V. 
Évaluation :
2

The vehicle was very dirty inside, the blinkers did not work, and the entire ride the oil light was on. Also the employee that assisted me at the desk was rude.

SHAWN C. 
Évaluation :
3

The place where we were supposed to leave the truck was full of other people's drop offs, so we weren't really sure what to do with the truck. Confusing signage, also. Also, the website barely works. I had to try three or four times to submit each photo needed for drop off, and the first time i finished doing it the site crashed and I had to start over!

Audrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

At least one more person working the counter in the morning. While I was waiting there was only counter and he was doing his best but twice incidents came up he needed to leave to resolve the problems but couldn't. Also, install a lock box were customers can check in get their vehicle without waiting in line if they previously reserved on line. Plus a designated parking area that customers who are renting on a daily basis with same location return can park their personnel vehicles.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar G. 
Évaluation :
2

Stairs to unit made it difficult. Office staff was mostly rude over the 1,5 years storing with them.

Robert B.  |  Expérience générale 
Évaluation :
2

I rented specific sized unit because it was listed as 7 feet high. When I was shown the unit I reserved online, I mentioned to the representative showing the unit that it was not 7 feet high. The representative asked "Did you measure it?" That was a rude and condescending statement since he knew full well I had not pulled out a tape measure in the 30 seconds it took to walk into the unit and see how low the ceiling was. I'm not even 5 feet 5 inches tall and the ceiling was just above my head. I did not need a measuring tape to know that the unit was NOT 7 feet high, as listed. I again protested that the unit was shorter than listed. He said I would have to talk to the manager if I had a problem. Instead, I found a storage unit with another company that was the size listed and cheaper than the units offered by UHaul. I was very disappointed with the misinformation and the poor customer service. You can do and have done better.

Regina C.  |  Expérience générale 
Évaluation :
2

The units are extremely small for the amount of money being charged. Door and lock constantly jamming and hard to open and close. Pinched skin and fingers several times. The ceiling of my unit was all over my furniture and got all of my things super dirty and dusty. Insulation chips and debris from the ceiling were everywhere.

Nyl M.  |  Expérience générale 
Évaluation :
2

Marcus lost our reservation. He booked it over the phone and then failed to finish entering it on his end after the phone call. There was no record of the reservation when we got there (with movers waiting on us), but luckily they had a unit available of the same size. It still took us close to an hour from when we first arrived to when we could begin unloading the truck since we had to fill out a new contract, which messed up due to the credit card reader and we had to fill out all the information twice. There were lots of people waiting in line and many complaints that we heard from other customers about their storage units or truck rentals (we also had a terrible truck rental experience with uhaul - they kept changing and cancelling our truck in the few days prior to the move). Overall, I would never use uhaul again for truck rentals or storage unit. However, the person who checked us out for the storage unit was kind, so I don't blame him.

Elizabeth B.  |  Premières impressions 
Évaluation :
2

The truck was stolen. And it sat at towing storage for a couple weeks after finding out who stole it. I called several times to get information about where truck was at and everything. They were was supposed to call me back several times and never did. Then take truck back to there facility somewhere in Hyattsville Maryland with all of granddaughter belongings and expect us to go get it. Without them even calling and letting us know they were getting it when it was close to home in the first place. I explained it to them several times that we needed another truck to load it on and get it then. Sincerely yours

Curtis B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celexia W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edvert G.  |  Premières impressions 
Évaluation :
1

Es un asco ese lugar yo renté una troca grande para realizar mi mudanza y cuando iba en camino a casa los frenos me tiraron aceite mucha por lo cual decidí llegar a mi casa dejar la troca en el parqueo y al día siguiente me presente en la oficina para decirles que la troca tenía problemas que no la pude usar ellos me dijeron que la culpa era mía y que no me iban a regresar el dinero perdí 80 dólares en ellos para nada

William M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNETTA P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yousef F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danyell C.  |  Premières impressions 
Évaluation :
5

Move out was done a while ago. Not sure what the procedures are but I was still being charged.

Marcus J.  |  Expérience générale 
Évaluation :
1

Horrible service. -Employee failed to find my reservation. I had two 5x10 units reserved over the phone and when I got there they told me the 26' truck only comes with one 5x10 - Employees rude and would not open the loading dock for us -A fight broke out between 2 clients and an employee -unit is up stairs, with no ramp very difficult to load/unload -property felt unsafe would 100 % not recommend or stay longer than I absolutely need too

MICHAEL R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Verniece H.  |  Expérience générale 
Évaluation :
5

They went above and beyond to meet my needs

Jill B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse I.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jocelyn D.  |  Expérience générale 
Évaluation :
1

They were rude and the girl with the blonde hair behind the counter was extraordinarily rude. When I asked for a manager she pointed at the window and told me the number is on the door when I asked if she had the number she pointed at the door again despite the manager actually being in the back. Awful experience , horrible girl I don't see how she keeps a job.

Kennydi W.  |  Expérience générale 
Évaluation :
5

Great Service

Mervin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia H.  |  Premières impressions 
Évaluation :
5

I would definitely use Uhaul for my storage needs again.

Joyce G.  |  Expérience générale 
Évaluation :
5

There was miscommunication about the 24 hour access and the worker at the front desk when asked how to locate my unit/ what the process was she stated “I don’t know, they don’t train us on that stuff”.

Michael K.  |  Online Move In 
Évaluation :
5

My best experience with a uhaul facility!!

Stacie S.  |  Premières impressions 
Évaluation :
3

Only had one issue when they sold the contents of a unit without reaching out to me and we lost valuable furniture we purchased fir my grandchildren.

CECELIA B.  |  Premières impressions 
Évaluation :
5

I want to thank the manager and his staff for providing a facility so clean and secure, I didn't mind my wife being with me during the late hours to sort. Maintaining a storage facility in the DC area isn't easy. The bathroom was clean and secure. And the area where donations were dropped off was kept clean. Again, thank you.

Linzell J.  |  Expérience générale 
Évaluation :
5

My interactions with the office were smooth and the monthly automated payments for my storage unit did not require my attention after the process was set up.

Joseph John T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jessica m.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zita G.  |  Expérience générale 
Évaluation :
2

I didn't like the fact stuff from the ceiling was falling into my unit I had the staff to cover it up and few years ago but they removed it and damage a few pieces of furniture.

SHALANA S.  |  Expérience générale 
Évaluation :
1

The customer service at the Hyattsville location was extremely disgusting. Their attitudes were unwelcoming and rude. They failed to provide outstanding service throughout the entire process. They were not solution focused, nor were they proficient with assisting in the process of trying to obtain a storage unit. The representatives explained that their system was inoperable. After learning that specific information, they continued to fail with providing the best solution moving forward. I will never recommend this facility to anyone. I will be contacting the corporate office to avoid this despicable experience for the next U-Haul customer.

Kennydi W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Premières impressions 
Évaluation :
3

I specifically made a reservation for a day and size of room that I needed. Only to be told it was Not available. I was forced to upgrade into a bigger unit for 50 $more a month when I didn't need the extra space. Felt like a bait and switch to up sell me. Unfortunately I did not have the time to find a different option last minute.

Arjun K.  |  Premières impressions 
Évaluation :
3

During my stay the facility wasn't available for me to store my things

Britt h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britt h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE W.  |  Expérience générale 
Évaluation :
5

Thanks for your service!!!! Costumer Happy!!!

Liliana R.  |  Expérience générale 
Évaluation :
5

There is no lighting in the unit. Common areas yes. You open you unit, no lighting. Invest in light switches. Thanks

Kevin S.  |  Expérience générale 
Évaluation :
5

The evening staff at the Chillum road store was great, he closed out my storage unit and I had to rent another van, he was great! And very helpful.

Cassandra H.  |  Expérience générale 
Évaluation :
5

The customer service were perfect

FLORENT S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Altania V.  |  Expérience générale 
Évaluation :
1

The young women that was at office was very rude she did not greet me when I arrived.After a payed me for my unit there was a uhaul lock in it and she told me someone will be removing the lock. I waited for 15 minutes no one's showed, and walked back to the office she sittings and jocking with other people when I told her I am sill waiting for the lock to be removed she answers me with an attitude Someone will be there to remove it I waited for an extra 10 minutes

rodney b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMATOU C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl J.  |  Expérience générale 
Évaluation :
2

My storage unit required walking up stairs to access, thus I couldn't simply "cart" items to/from the unit. This is a huge design flaw in my opinion. Furthermore, dirt and debris from God knows what tended to coat my items. The roof of the building leaks, potentially on uncovered items (because my unit itself has an exposed ceiling).

TREVOR J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA L.  |  Expérience générale 
Évaluation :
1

I reserved the 26-footer for my move they call me an hour before time to start everything and tell me they do not have the 26-footer all they had available was 20 no one did anything to help me I had to pay more money in mileage more money in labor and more money to the movers for using the smaller truck set it took five more hours just unacceptable

Jeffrey O.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amberine H.  |  Premières impressions 
Évaluation :
5

It would be helpful to have some light in the temperature controlled units. I had to us my phone for light.

maria j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S.  |  Expérience générale 
Évaluation :
3

The personnel at the U-Haul storage location on Chillum Road in Hyattsville, Maryland were pleasant and answered all of my questions. I was disappointed however, that it was not explained to me in advance that in order to get one month free or discounted on my storage unit that a truck would have to be reserved and brought to the Hyattsville location from another U-Haul location. That was not disclosed early on. Therefore, I reserved a truck online from the Hyattsville location planning to drop it off at the same location. Then the same day I came to sign my contract, I was told the truck would've had to come from another location and be dropped off to receive the promotion. Additionally, when I was first given the U-Haul storage access card, I was not shown how to use it and I was not told that I needed a specific lock for the storage unit. While the cashiers/customer representatives were nice, some key information was omitted and I had to keep going back to get the right information or for someone to show me how to do something.

Yasmine A.  |  Premières impressions 
Évaluation :
2

Every month I called to put my credit card on auto pay and every month I'd get charged a late payment fee. Next time I look for storage I'm putting Uhaul at the bottom of my list.

THOMAS B.  |  Expérience générale 
Évaluation :
5

Mr. Kotoriy & his staff are very professional. The store is always clan, well lit and accessible. I've been doing business there for over 15yrs , that says alot.

Dwayne P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria j.  |  Premières impressions 
Évaluation :
4

There was some confusion with what I was told over the phone and when I got to the actual store. I was told that due to COVID-19 U-Haul was given all customers one month free storage, however when I got to the store on Chillum Rd that was not the case. The salesperson was kind and gave it to me anyway but said that the individuals from the call center work at different locations and that each store runs their own specials. I called the call center a second time about 24-hour storage and I was told that no U-Haul locations offer 24-hour service, but I was told differently at the location where I purchased. Of course the salesperson at the store was right about U-Haul offering 24-hour storage access. The individuals at the call center are very misinformed and should know what's offered at ever location or should connect you to the store with the correct information.

STARLESHA W.  |  Premières impressions 
Évaluation :
5

The supervisor was great.

Keli C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Marie C.  |  Premières impressions 
Évaluation :
4

Everything was great. I only wish that my unit was on the ground floor.

Natalie K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catheil J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam N.  |  Expérience générale 
Évaluation :
3

Mice

MARK J.  |  Expérience générale 
Évaluation :
3

Staff was helpful and friendly when moving in, but not when moving out (different staff).

Francois D.  |  Expérience générale 
Évaluation :
5

HENRY DID GREAT JOB HELPING ME.

abdoussalam k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee W.  |  Premières impressions 
Évaluation :
5

Relatively easy check-in, clean facility. They had hand trucks to help move things but the stairs were cumbersome. Maybe ramps instead?

Natalie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carletta C.  |  Premières impressions 
Évaluation :
5

Didnt like the fact that you had to pay extra for off hour access

philp c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl J.  |  Premières impressions 
Évaluation :
1

Very convenient location but your guys need to work in the people at front desk the guy that Attended me Yesterday was very rude really bad attitude He keeps telling me that I do not have a reservation when I even show him the text messages from your guys with the reservation number in my name on it ,then he told me that my name it was incorrect and gave me an attitude and walks away from the desk and I told im a customer that’s not professional I told him that if he was mad because somebody misspell my name it wasn’t my issue you need to get my to whoever did the reservation for me he was very rude so unprofessional Try to charge me for the first month I tryed to explain to this guy I was told over the phone the first month is free then he told me that I wasn’t them that was the storage a block away even make me buy the wrong look when I clearly qasked him what kind of Lock is required

Walter m.  |  Premières impressions 
Évaluation :
5

The young man who helped me was very professional and friendly.

Robin S.  |  Premières impressions 
Évaluation :
4

Everything was GREAT...!!! All off the supplies that I needed was available and very helpful...!!!

Aundre P.  |  Premières impressions 
Évaluation :
3

Overall it was a good service. Service reps very helpful.

doug w.  |  Premières impressions 
Évaluation :
1

We have still have issues that need to be resolved. Your company incorrectly towed the truck when it broke down. Messed me up big time ans we still need ro resolve my valuable property in my rental.

Ronald B.  |  Premières impressions 
Évaluation :
5

Bien

Diane S.  |  Premières impressions 
Évaluation :
5

The Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.

bernard y.  |  Premières impressions 
Évaluation :
5

I have rented a storage from U'Haul in the past and I know how great your service is. that is why I would not think of trying any other.

Joyce G.  |  Premières impressions 
Évaluation :
5

Great customer service and very convenient storage

Juan A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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