Customer Reviews for U-Haul Moving & Storage of I-80 & Manawa

3 974 évaluations

721 32nd Ave   Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

(712) 366-9401

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(712) 366-9401

721 32nd Ave
Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

My experience on 10/25/2021 was very quick, easy, and fun!! Thank you for my great experience!!

SHANE H. 
Évaluation :
1

The mothers attic had a leak and soaked my couch and other boxes. I am not happy with my experience with your company. I will not rent from you again. The receiving agent acted like it wasn't a big deal when I told him the truck leaked. I'm not impressed. I can't recommend your company when his attitude reflects your company. Sad.

ADRIAN S. 
Évaluation :
5

Rented a car trailer, well maintained, it had all the equipment right where I needed it. Great store and staff.

SANFORD N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY L T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI B. 
Évaluation :
5

Everyone were very friendly

JEFFREY D. 
Évaluation :
5

Could use a hand hold in the back and side loading areas similar to what is in the cab - to help you haul yourself up into the van for loading

Lesa A. 
Évaluation :
4

Everyone was professional and efficient.

TRACY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO C. 
Évaluation :
1

I will not recommend this location to anyone, they are very unprofessional, rude and not helpful nor knowledgeable by far, One min you are speaking to Devonte then Katlyn comes n=on the line very rude pretending to be the manager. Their vehicles was not worth renting ive had called numerous of times complaining about the speed i was told to call road side assistance it doesn't go over 70 and driving from one state to another they fail to tell you that you will be stopping every 2 hours for gas they failed to tell you that they have a governed on their vehicle's which prevent you from going above a certain speed,. Very dangerous when you are traveling and you have semi truck behind trying to pass you up. I will never recommend this company to anyone if you have to pay more please do so its not worth you time money or life.

TIFFANY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB H. 
Évaluation :
5

I still have a big storage with you & im very satisfied with the storage I will always be doing my business there

Kimberly P.  |  Expérience générale 
Évaluation :
5

Rien

FREDDIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie E.  |  Premières impressions 
Évaluation :
3

Price was high and truck steered all over the road

JOHN L. 
Évaluation :
2

The cost of the unit and the lack of cleanliness would be why I would not recommend this facility.

martina h.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROL N. 
Évaluation :
3

The ladies were amazing but they didn't do an evaluation of the truck and I didn't either because I thought that's something you guys should have done. Before getting into the uhaul the passenger mirror was broke. When I went to return it in Oklahoma they went to see if there was any notes and there was none. He was trying to charge me for the mirror but I refused. Wish the company was more organized won't be using uhaul for a while.

Sara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rosemary M. 
Évaluation :
3

The pick-up process was very poorly handled. We had contracted pick-up at a dealer four miles from our house and when we went to get the trailer we were told we had to go 22 miles roundtrip to another dealer to get the trailer (no advance notice). The original dealer was excellent and also had no prior notice of the change. No explanation for the change was given! Not a good experience.

RICHARD P. 
Évaluation :
2

Terrible experience with U-Haul. Too save precious money I asked for protection/insurance whatever be taken off. Said they couldn't. Ended up paying over 600 $for truck. Truck had squirrelly steering. You need cruise control for those trucks!!. I feel cheated. Will use someone else next time.

MIRIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEDD A. 
Évaluation :
5

I don't know. I was on my way faster than I thought I would be and my questions were answered. The clerk was professional and knowledgeable.

Michael O. 
Évaluation :
5

Excellent service as well as exceptional customer service. Best experience I've had to date.

Sarah A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY C. 
Évaluation :
5

Clean it

DEAN A. 
Évaluation :
5

Everything was perfect, from checking in for my truck and unit to returning everything was super nice and easy.

Devin O.  |  Premières impressions 
Évaluation :
5

The staff is always friendly & courteous here.

PATTI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERETT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY B. 
Évaluation :
2

When we picked up the trailer, the lady seemed like she didn't know what she was doing. It took 45 min to process the lease. She 1st stated that the trailer was not there for me, and then she had to redo my lease 2-3 times. Then when we returned the trailer, we parked the trailer where we got it, a man came out and was very rude and throwing his hands up and just not answering any of my questions. He then proceeded to just walk away. Then he was mumbling and shaking his head when he walked away.

HALEAH R. 
Évaluation :
1

I never been to this location they had my information incorrect I stay in Alabama

JAMIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAYLEY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalala L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
4

Other then it being muddy where the unit was and the lock still on. They worked with me and did a amazing job.

Tabitha W. 
Évaluation :
5

The local staff is excellent! They make sure everything is right and are really good with customers. They 800 service for after hours drop off was not helpful at all.

William M. 
Évaluation :
3

The guy that helped me didn't seem interested. He was more interested in joking with a coworker. Not professional by any means.

BRANDON R. 
Évaluation :
5

Continue to keep it real,that how I feel.

BILLY H. 
Évaluation :
1

The van I rented was disgusting. It was full of flies and wreaked of trash. There is no way the van was inspected before I rented it. Also the guy at the desk had an attitude like I was a burden to him.

MICHAEL M. 
Évaluation :
5

The store manager, specifically, and employees in general, are always friendly and very helpful. They are my first call when I need to rent.

KENNETH C. 
Évaluation :
5

Staff at this location was very knowledgeable and helpful and even hooked my trailer up for me. Very large location and huge selection of equipment.

Bryan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANCE B. 
Évaluation :
3

We requested a closer location so this was a bit out of our way, but it was a Sunday on a holiday weekend so can't complain too much. I was a bit unclear about the total amount due at pickup - I had thought the estimated amount included tax but must not have, although that was not itemized anywhere on the receipt. Pickup was pretty smooth and hassle-free otherwise - we were in and out with the truck within 10 minutes or so.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha W.  |  Premières impressions 
Évaluation :
5

Very fast and great service. Good location.

JERI D. 
Évaluation :
4

Staff was very friendly & informative.

Nathan H. 
Évaluation :
5

Kaylin and her staff are amazing and very accommodating. They go that extra step to help. Everyone's so friendly!

CAROL D. 
Évaluation :
3

The gate was open or broken most of the time. I was paying extra 10 dollars a month for a key to have access after hours and it was broke most of the time. They should of took that 10 dollars off my account knowing that the gate was broke The card reader really never worked. The staff was always very helpful and polite. I didn't like the fact that almost ever 6 months my rent would go up because uhaul did work to the property I shouldn't have to pay for uhaul to upgrade their property. I was there 6 years if anything I should of got some kind of discount.. One of the main reasons I got all my stuff out is because the cost always going up and I couldn't even get a discount when I rented a truck.

Emily A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
5

Staff was very friendly and helpful

DENISE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
1

I Returned the equipment prior to my 24hr rental contract ending, they checked my equipment in on the computer 4hrs after I returned my equipment generating a double charge. I called immediately, they said they would refund, but I have yet to the the refund 48 hrs later.

John M. 
Évaluation :
4

The "orange box" to return keys isn't orange or a box at all. It took me (and my husband) about a good frustrating 5 mins to finally locate where to return the keys at.

MARIA B. 
Évaluation :
5

Friendly staff was helpful, and despite a skin condition i have that normally garners negative reactions from many staff members elsewhere, here i was never treated less than any other customers. Even when i broke a key off in my lock, the staff was helpful and friendly for/to me. Definitely suggest this over all other storage options in council bluffs. Alsothe first month rent free after renting a uhaul truck was immensely helpful and a wonderful option i hope stays part of the business model.

Cory K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly F. 
Évaluation :
3

The truck I rented had 200700 miles on it and pulled hard to the left when braking. Borderline dangerous. The staff was courteous and the store was clean. I felt somewhat over charged for the old equipment though.

DENNIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara A. 
Évaluation :
1

The mirrors and windows were dirty. The front desk staff acted bothered and were on their phone and rude. I reserved a truck and regular dolly online but when I got there was told they didn't have any regular dollies and I would have to use a furniture dolly at more expense and told me to take it out to the truck myself. When we got the truck there was a regular dolly in there and he said I could use that and he would take the additional charge for the furniture dolly off but when I received the receipt I was charged for the furniture dolly anyway even though he took it back in and I never used it. I just ate the extra cost because I didn't want to deal with it. I have used this facility several times before but never again.

Christina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIN W. 
Évaluation :
5

The employees at the Manawa location were professional and showed great customer service skills. My experience with my order at U-HAUL.com and working with the agents on the phone was a disaster. If I decide to use this company again I will only make arrangements at the location and never online and never on the phone. the agents got my order completely wrong you haul sent me to a location to pick up my equipment that doesn't even exist and they did not include the utility dolly that I ordered which caused me to extend my rental for days because I had to carry everything up many flights are very steep stairs by hand. that mistake cost me a lot of money and I personally injured my rib cage and arm moving the stuff. I am very happy with the staff at the manawa location but the online and 1-800 service was absolutely terrible!

Bradley K. 
Évaluation :
5

Great professional experience!

LISA D. 
Évaluation :
2

I was not very happy with the hospitality from this location. The truck was filthy and smelled like a cigarette bar. The staff was not friendly more like blah I'm here I'm paid by the hour. Definitely not what I was expecting from Uhaul.

SHANE B. 
Évaluation :
3

I need a receipt for the charges

Patti W. 
Évaluation :
5

They where very helpful

SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
1

The 2 girls working the counter need customer service training. Rude and not willing to explain or help any further than the basics. If you ask for a detailed suggestion or answer, they talk to you like you an idiot. Van had not been cleaned inside or out and smelled of pig or cow shit. When I returned the van, both girls (yes, evidently it takes both of them) to come out and get the miles, BOTH knew that the vans were not being cleaned and smelled.

Vincent A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kalala L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Z. 
Évaluation :
3

I had to turn the trailer in at a nearby city when there were several locations where my trip ended.

MELVILLE H. 
Évaluation :
3

You are in business to supply rental equipment. Customers should not have to drive 50 miles one way to rent the equipment.

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Service was amazing... Your employees were awesome... The trucks check engine light after just one load was not...

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN G. 
Évaluation :
2

Customer service was poor. The lady did not unhook the trailer from another trailer when we starting driving away we noticed there were two trailers together still. I called to check to see if they had been notified of us returning Uhaul to the Maryville Mo location and she was very unhelpful. Needs to work on customer service for sure!

ROWAN M. 
Évaluation :
5

General manager helped us and she is very nice. Don't plan to ever move again but will recommend

ORLANDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL Z. 
Évaluation :
2

I received a truck that had a blown out tire. Had there been a walkaround I am sure that I would have noticed it. Then when I called this location they told me to contact roadside assistance. Dont call them, use the app to contact them. The call center is a joke! After about 30 minutes I get a text from roadside assistance that is asking a few questions, which I expected so that they knew what needed to be fixed, which I answered promptly. The next text, which was about 40 minutes later, stated that it would be 4 to 5 hours to fix the tire. Then when I went to return the unit, knowing that they closed at 5, I got there a few minutes before they closed and it was locked down. There were 2 employees that flew out of the parking lot as to avoid having to complete my simple transaction. I will not be back to this location and dont plan to use Uhaul again! There are too many competitors that are more than willing to take my money and provide me with a unit that is in good shape

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Expérience générale 
Évaluation :
5

Truck had a front end shake at 65mgh.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
5

This was the most efficient and best ran u-haul rental facility I have ever rented from. They were fully staffed, placed to go were well marked. I was in and out, on pickup and return, in just a matter of minutes.

PATRICK E. 
Évaluation :
5

I've used this site 2 or 3 times now, and it's been a good experience. Now if corporate would come down on those prices...

SHAUN G. 
Évaluation :
5

Very well organized and clean.

SHELLEY N. 
Évaluation :
5

I had a very difficult time trying to return the trailer after hours. The app wasn't working and I tried a number of times to return it online. I finally gave up and came back the next morning. It was very inconvenient. The manager called me that day to touch base. I really appreciated her concern.

JENNIFER C. 
Évaluation :
3

I've rented here many time and always have a quick and easy interactions and its close to home. This interaction was a little different because for 2 days after they blew up my phone and my husband stating it was never dropped off. When dropping off I handed keys directly to male employee. I work nights so was sleeping the first day when I tried to call back I waited on hold for 20 minutes and again for 10 the next attempt with no answer. When talking with them the next day they were very apologetic but blows my mind they just misplace a 10ft uhaul. I will continue to rent from them but ensure I have documentation of drop off.

Danielle C. 
Évaluation :
3

there was a set of tires and rims in the back of the cargo van that I rented. We had to drive to our house to unload first since we didn't know. At least they lowered the mileage because of that but frustrated to have the extra work to start off

JEFFREY S. 
Évaluation :
5

The associate was very professional and moved quickly through the process, she was awesome.

JERRY B. 
Évaluation :
5

Manager is amazing. Very helpful.

Kristen G.  |  Online Move In 
Évaluation :
2

We were promised a motorcycle trailer. When arriving not avaliable.

BRADLEY K. 
Évaluation :
3

disappointed that we had returned the trailer at 9:00 a.m and someone from the store called at 1:00 p.m. asking if we were going to return the trailer. Communication!!!

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candace w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Transitions by Craftsmen (.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff c.  |  Premières impressions 
Évaluation :
5

Always very satisfied with the service i receive from the uhaul company in manawa. They have helped me out and are very friendly and helpful.

TANYA M.  |  Expérience générale 
Évaluation :
5

Nice and clean and good to see it open 24 hr

Marvin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney A.  |  Online Move In 
Évaluation :
4

The young lady was very friendly and extremely polite.

bernadette w.  |  Premières impressions 
Évaluation :
5

Kaylin and the other employees were pleasant and helpful.

Kenneth M.  |  Premières impressions 
Évaluation :
2

We could not even lock our unit. After being told it would be taken care of multiple times, we tried accessing our unit 4 different times and we were unsuccessful. We still have yet been able to access our unit to move things in.

Aaron K.  |  Online Move In 
Évaluation :
5

The access code is inside the sliding gate?

Kirk K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becky W.  |  Premières impressions 
Évaluation :
5

They were very helpful and everything went smoothly.

TJ T.  |  Premières impressions 
Évaluation :
4

He was a new employee but was knowledgeable and helpful.

Freddy H.  |  Premières impressions 
Évaluation :
5

The staff at the Council Bluffs' office were super helpful and friendly! Je les recommande fortement!

kirk C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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