Customer Reviews for U-Haul Moving & Storage of I-80 & Manawa

3686 évaluations

721 32nd Ave   Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

(712) 366-9401

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(712) 366-9401

721 32nd Ave
Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

We forgot a wallet in the truck after we dropped off. We rushed back and got there 15 minutes after closing, and luckily someone was still there and answered the door. They had the wallet, all contents inside, and we were able to get it back. Very grateful for them!

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
1

The fuel gauge was lower than the contract showed, so I had to have it corrected before I left. I found out later that the mileage was ALSO listed wrong on the contract and as a result I was charged for a few miles over. Only cost me a couple of dollars, but that will cost U-Haul negative reviews, recommendations, and my future business out of principal alone.

Michael H. 
Évaluation :
4

Nothing, little Cheaper on the per mile. You should Rent straps instead of buying them. Given a choice To rent or buy them. Your over all customers service Is Excellent and speedy didn't have to wait. Thank you For your services Peggy.

PEGGY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM A. 
Évaluation :
5

Kaylin was beyond amazing!! Kind, professional and knowledgeable! Can't say enough good about her and the experience she provided.

RYAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
1

Not a single employee was wearing a mask. We are still in the middle of a pandemic. I cannot in good consciousness recommend a place that does not value their employees nor customers health and safety. This is completely unacceptable.

DYLAN P. 
Évaluation :
5

Truck was very clean, ready to use. Customer service was A1 awesome

Sandy C. 
Évaluation :
1

I was told I had unlimited mileage and was charged 77 $for that, then I was told it would be 20 $to keep it one extra day, I was charged 139 $(that's with the 77 $) after I already paid 79 $when made the reservation online! Never again!

Miranda M. 
Évaluation :
5

Splendid results from a professional company who acts the part. I rent from U-Haul often and your quality is without parallel.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip J. 
Évaluation :
3

I had. 15 ft truck reserved 3 weeks prior to picking up. U haul called me the day before I was to pick up the rental and told me they didnt have my rental and that one was available in another city, so I drove to the other city to pick up and they had just rented the 15 ft truck to someone else but they had a 20 ft truck i could have for the same price, upon turning in the 20 ft truck at my destination they charged me extra for the 20 ft truck, I will never use U haul again

JOHN A. 
Évaluation :
5

They were all friendly people

ROBERT V. 
Évaluation :
5

Very prompt, courteous service.

Grant A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

Great service. Great friendly knowledgeable compent service personnel.

HAROLD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SETH M. 
Évaluation :
5

A good experience.

WAYNE R. 
Évaluation :
5

Always get great service at this location.

Scott M. 
Évaluation :
4

When making the reservation, maybe don't have a pickup location as a selectable option if that location doesn't rent U-Haul equipment. When I showed up at the location of my reservation, I was told they hadn't rented U-Haul equipment for at least 4 months and to try the Manawa location. Luckily the Manawa location had the equipment that I needed.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McKenzie M. 
Évaluation :
5

Once again, EXCELLENT SERVICE

WILLIAM H. 
Évaluation :
5

Very accommodating and nice to work with.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT A. 
Évaluation :
5

Everything was spot on and employees were very nice. Keep doing what your doing!! Great job!

CANDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK G. 
Évaluation :
5

Always had great and friendly service here.

Scott M.  |  Expérience générale 
Évaluation :
5

Great service, no problems.

Scott M. 
Évaluation :
1

People at the location were rude. pulled the electric connector out of our new truck very hard. May have sprung it. Trailer straps were to short and came unlatched when we hit a large hole.

David S. 
Évaluation :
4

Overall we had a good experience. While our contents got extremely dusty while in storage, when we closed out the unit and discussed this with the manager she was quite understanding about this and the other minor issues we had experienced and went above and beyond to correct the issue.

SCOTT J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIN A. 
Évaluation :
5

Rented a car trailer tie down device for passenger side front wheel would not operated properly. Called number listed on contract was on hold for ever no one ever answered. Used my own tie down to secure vehicle to trailer to complete my move

ROBERT K. 
Évaluation :
5

Free coffee...!??

Troy F. 
Évaluation :
5

Kaylin and the other employees were pleasant and helpful.

Kenneth M.  |  Premières impressions 
Évaluation :
5

The site was very easy to pull in and find adequate space to park a truck pulling a trailer. I was immediately helped by courteous staff despite the bitter cold. They even made sure that my car/trim was able to clear the trailer by putting in wedges to aid in lifting the car while driving off the trailer.

Paula G. 
Évaluation :
5

Louis Burgess was very professional, efficient, and fast in checking us in .Exhibited excellent people, public relations, and customer service skills. A GOOD GUY!!! He saved U-Hauls bacon.

LOREN C. 
Évaluation :
2

We could not even lock our unit. After being told it would be taken care of multiple times, we tried accessing our unit 4 different times and we were unsuccessful. We still have yet been able to access our unit to move things in.

Aaron K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA W. 
Évaluation :
5

Great gentleman working the desk

STACEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK J. 
Évaluation :
5

Keep up the good work.

FRANK J. 
Évaluation :
5

N/a

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

The staff was above and beyond amazing

MANDI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

The staff and the management are very knowledgable, helpful, and friendly on every visit. I most definitely would and will recommend UHaul to friend

James R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS T. 
Évaluation :
2

It's a pandemic and no one on the staff was wearing a mask. I guess Uhaul doesn't value lives.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant A. 
Évaluation :
5

Easy to rent, easy to bring back. Good experience

Fred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
5

The entire team was dedicated to providing great customer service. My move was not easy and they were very accommodating to my changing needs. Even when it meant that I had to go to another facility, they were understanding and helped me out. I'd recommend this team to anyone. They helped make up for a poor experience I had in North Dakota. Thank you and great job!

Trevor M.  |  Expérience générale 
Évaluation :
4

The kind lady checking me back in was so patient with me. I had a heck of a day. Moving is stressful enough. Then when you discover a leak in your basement same day, another large stressor. I don't know why, but I just broke down in front of her. She treated me kindly and offered advice on next steps and who to contact for help fixing my pipes. I don't cry easy, so for her to show compassion towards me, a total stranger... your company needs more employees like her. That's who you want representing your brand. Thank you ma'am!

Kelsey K. 
Évaluation :
5

I rate the manager's performance at 125 %. Staff is friendly too.

Andy B.  |  Expérience générale 
Évaluation :
5

Very helpful! First time renter here, would definitely use this location again.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer J. 
Évaluation :
5

The gentleman that checked me in and out was AMAZING - super efficient and friendly.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent L. 
Évaluation :
5

Kaylin Brown greeted me friendly and professionally. You can tell she enjoys her job and is very proficient at what she does. She is an excellent General Manager for U-haul. She made the experience very pleasant.

RALPH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
4

When I chose the mobile service app do pick up my truck, it told me to pick up the truck at a different location first. Speedys Gas shop. Even in my confirmation notice it stated to be there to pick up the truck, come to find out i needed to pickup my truck at the uhaul facility. Totally confusing and changed our plan for moving.

Amber S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

They were very prompt and professional.

Grant A. 
Évaluation :
5

We have been repeat customers for several years renting a truck every two to three weeks. Kaylin Brown is doing a great job with our rentals EVERY TIME. The truck is out and ready when we arrive with sanitizing wipes in place and the dolly out which is the way she knows we rent the truck. She is friendly and well prepared for us EVERY TIME. It is a pleasure working with Kaylin.

CAROL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis M. 
Évaluation :
5

Super friendly staff. Easy check in and check out.

Misty J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori B. 
Évaluation :
4

Truck ran badly and the moving help was1 1/2 hrs late

ROGER C. 
Évaluation :
5

The access code is inside the sliding gate?

Kirk K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

We ran into quite a few snags with our move and had to reschedule our truck several times, but they were always accommodating

Paul S. 
Évaluation :
5

You guys are great to work with always have great customer service I love coming here to do my business

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Very nice and helpful people working there.

Jason F. 
Évaluation :
5

Great service.

DOUGLAS M. 
Évaluation :
4

Everything went well---I was very satisfied with the ser vices I received

Francis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack G. 
Évaluation :
5

Taylor was the highlight of my day. Her no nonsense approach assured me that I could get my task done in the same manner. Thank you for a short yet sweet effect on my day! Taylor is the sh.t!

GEORGE R. 
Évaluation :
5

n/a

James R. 
Évaluation :
5

The lady that helped us was very friendly and informative. She made the pickup and return process very easy and prompt. Merci.

JACOB S. 
Évaluation :
5

We only waited a few minutes. The return only took a minute. We had no problems everyone was courtesy.

TERRI L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY B. 
Évaluation :
5

Clone representative Callie so all customers are treated as well as I was.

DOUG T. 
Évaluation :
4

The windshield was very dirty inside and out making the morning drive into the sun very challenging. The cargo area was also dirty and had not been swept out. We asked if the cab had been sanitized and were told yes, but then a worker was sent out to wipe it down “again.” It felt like the truck had come in and then just immediately rented out. We rent a truck every three weeks usually with exceptional service. This experience was very disappointing.

Care AND Share H. 
Évaluation :
5

I have always rented a Uhaul at this location and the staff is amazing and Very respectful. When I rented a storage unit from them, it was clean. They always were very nice. If I need a storage unit or Uhaul in the future I'll definitely go to this location.

Amanda B.  |  Expérience générale 
Évaluation :
5

Great staff! Efficient and courteous as can be.

Sean F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUAINE M.  |  Premières impressions 
Évaluation :
5

Thank you and I will definitely recommend people to you

Sylvia N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becky W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
5

If I or anyone I know need a storage unit or a truck I would highly recommend this facility

brad v.  |  Expérience générale 
Évaluation :
5

Robert was very good to work with and very helpful

brad v.  |  Premières impressions 
Évaluation :
5

Robert was very helpful in making the selection on the right sized unit to rent.

Richard H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren O.  |  Expérience générale 
Évaluation :
4

Wish hours were like an hour later . Much easier since most people don't get off work till 5 or six anyway.

Krystal F.  |  Expérience générale 
Évaluation :
5

They were very helpful and everything went smoothly.

TJ T.  |  Premières impressions 
Évaluation :
5

Extremely helpful in getting me on the road. Above & beyond accommodating!

Virginia P.  |  Expérience générale 
Évaluation :
5

Above & beyond helpful. Robert & friends were super!

Virginia P.  |  Premières impressions 
Évaluation :
1

Lost my reservation. Agent was not able to accurately advise on what I needed. Driveway in front of the storage unit was VERY icy.

Melissa C.  |  Premières impressions 
Évaluation :
5

Serve was excellent. Facilities are well maintained.

Tiffany C.  |  Premières impressions 
Évaluation :
5

All locators I used were extremely helpful and cooperative!

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Always helpful, friendly, and professional staff great prices I’ve dealt with uhaul for awhile and if I needed to would go right back great pricing great staff making life a lot easier.

Mike W.  |  Expérience générale 
Évaluation :
4

Uhaul staff and equipment is always in hreat condition with me

LINDA C.  |  Expérience générale 
Évaluation :
4

Robert was great. He was literally running the show as others worked the desk at check out. Very efficient

stephen n.  |  Expérience générale 
Évaluation :
5

The manager made my experience the quickest & easiest I've ever had with U-Haul!

SHERRI S.  |  Expérience générale 
Évaluation :
5

Very pleasant staff easy to work with and met all my needs.

kelly w.  |  Premières impressions 
Évaluation :
5

Robert was so helpful and nice! So was the guy in DM -

Gail S.  |  Expérience générale 
Évaluation :
5

Awesome place!

STEPHANIE N.  |  Expérience générale 
Évaluation :
4

very convenient

Jack J.  |  Expérience générale 
Évaluation :
5

The storage unit was easy to find, had plenty of space and was clean.

Augusta C.  |  Premières impressions 
Évaluation :
5

Outstanding customer service. All employees were professional and helpful.

Randy M.  |  Expérience générale 
Évaluation :
5

Everyone was so incredibly helpful.There were several logistical worries that needed to be worked out; and U-Hauls staff was brilliant in alleviating all my concerns. Thank-u!

Jeanette S.  |  Expérience générale 
Évaluation :
5

Very helpful!

Gail S.  |  Premières impressions 
Évaluation :
5

Mr Danner was super awesome and helpful!

Gail P.  |  Premières impressions 
Évaluation :
5

Good people

Patrick M.  |  Expérience générale 
Évaluation :
5

Absolutely fabulous service. I didn't get the name of the gentleman that helped me, but he listened patiently and helped me come up with a storage solution! Merci.

Jeanette S.  |  Premières impressions 
Évaluation :
5

Great service from start to finish.

jerry c.  |  Premières impressions 
Évaluation :
5

Great location with excellent staff.

Michael B.  |  Expérience générale 
Évaluation :
5

Good customer services

Juan L.  |  Premières impressions 
Évaluation :
5

Very professional, smiled great customer service

Mindy M.  |  Premières impressions 
Évaluation :
4

He was a new employee but was knowledgeable and helpful.

Freddy H.  |  Premières impressions 
Évaluation :
5

Good people

Ray B.  |  Expérience générale 
Évaluation :
5

The staff at the Council Bluffs' office were super helpful and friendly! Je les recommande fortement!

kirk C.  |  Premières impressions 
Évaluation :
5

Thanks for delivering I-Pod a week early!

betty t.  |  Expérience générale 
Évaluation :
5

Best in area hands down

Dane B.  |  Expérience générale 
Évaluation :
5

Staff at this uhaul location in Manawa was very helpful as well as understanding. I would definitely recommend this location to anyone.

Josh C.  |  Expérience générale 
Évaluation :
5

I was pleased with the service I received from this place along with the convenience of there mobile u box it worked perfect for my move thanks I highly recommend this company and there mobile u box

Sam R.  |  Expérience générale 
Évaluation :
3

There was always new staff everytime we stopped in. Some were not friendly and would argue with customers. That's when new staff would show up. Feel like I never saw the same person twice.

STEVEN C.  |  Expérience générale 
Évaluation :
1

When I went to get things from my storage unit there were screws on their road, needles to say I ran one over that cost me to need a new tire and 216 $. I'm A single mom i can't afford this crap!! Very

carrita s.  |  Expérience générale 
Évaluation :
5

These people here have been great to me help me out a lot I'll continue to do business with them

Ray B.  |  Réservation 
Évaluation :
5

Excellent service including pick up when done

ronald Linda b.  |  Expérience générale 
Évaluation :
3

Did have a problem paying over the phone. Employee said payment went through when it didn't.

Adrian S.  |  Expérience générale 
Évaluation :
1

This email is not Justin t. Quit emailing me bills.

justin t.  |  Expérience générale 
Évaluation :
4

Staff was excellent and facility and equipment was good. Small glitch with the check out software, it overcharged significantly the first time through but was corrected when I pointed it out.

rick s.  |  Expérience générale 
Évaluation :
4

During heavy rains water got in our unit. We kept things off the floor so nothing was ruined.

sherlene e.  |  Expérience générale 
Évaluation :
4

UMMM, let's see if I can type something with less than 200 characters. Well I was given a small on end space. it was convenient enough for me to get in and out when needed. The staff was helpful. Thnx

david j.  |  Expérience générale 
Évaluation :
5

Great Experience

JOEL D.  |  Expérience générale 
Évaluation :
3

Grounds & office were clean but the amount of dust that accumulates inside the storage unit is was extreme. Access hours not always convenient.

FRED L.  |  Expérience générale 
Évaluation :
5

The girls working were great very friendly

BRENDA C.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page