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Really good experience.
Check the wiper blades for streaking before renting it out. Also, shut the passenger door more firmly, i had to stop and re-shut it due to wind noise.
Was quoted $59.95 but charged $91.75. Typical of U-Haul 😕
didn't have to leave my vehicle, so easy!
The people were very helpful, fast and courteous.
Oil life was at 0%
I was given a 27 in truck for the price of a 10 ft truck however and the end I notice they charge me for 27 inch
Very helpful staff fast and great service will use again
Kris was professional, helpful and immediate.
Awesome customer service
Thanks for your service...
Brandy did a great job. The fella who received the trailer was courteous.
They were helpful and answered all of my questions. I was able to use my first month of free storage so easily. I thank Uhaul for having such great employees.
Rental went well and accomplished the job at hand. I reserved the trailer for a Tuesday and did not find out that the material that I would be hauling could not be available to me until Wednesday morning. I called the U-HAUL store at 7; AM Tuesday morning and advised that I needed to postpone the reservation until Wednesday morning. No problem was the response. Great Job Guys. EZ-PEZY check out and drop off. Thank You.
The General Manager who helped me was excellent. Great customer service.
Have the U-Haul Truck full of gas.
Thanks for your help in my time of need
Only issue was the rear access door was extremely hard to lower. Customer support was great. Thanks
I was very blessed to be in the facilities.very caring!
The steering wheel was not aligned and there was no sound so I had to drive in silence. The radio system didn't work. I've never needed a uhaul so I didn't know how they were supposed to drive. The steering wheel was way out of line and loose. Was scary to drive on the highway. Had to pull over quite a bit. Was not a pleaser experience.
I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit. Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing. I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.
Outstanding customer service!
this location was great. reserved a 5x12 on line, but really wanted a 5x10. when i got there they checked there inventory and found they had one available. changed the paper work. and i was all set. great customer service!!! thank you.
Chris the manager is amazing! He actually made moving an easy stress-free experience. 100% better in every category than the Ryder Truck rental in this town.
Very friendly and helpful staff
This location is clean and organized. The interior is a little overrun with moving boxes for sale. The parking lot is well organized. The staff is organized and efficient.
Nothing to improve OUTSTANDING CUSTOMER SERVICE AND PROFESSIONALISM!
Just keep doing what you're doing. U-Haul hasn't let me down yet.
The service people are amazing thank you
Excellent staff. Moving is stressful, they made it easy for me to get the job done.
Other than being sent to the wrong location to get the trailer everything went smooth as usual.
This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!
Drop off was quick, easy, and friendly, even though I returned it a day earlier than planned and didn't have an appointment.
When you call there is an extremely long wait!! So make sure you're not in a hurry to make a reservation. The staff was extremely friendly and the truck was clean with the exception of the inside of the window. We had to wash the inside again due to white marks left on the inside of it.
staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe
The only negative aspect of my experience was that when I called to make a reservation I was put on hold for over 20 minutes and finally hung up and called back. I also had to wait in line for 15 minutes to pick up my trailer while the one person at the counter helped two other people in front of me. I had used the online checkin process that purported to reduce my pickup time by 50%. It appeared to me that the UHaul location was short-staffed and could have offered more timely and efficient customer service with additional staff.
Everything was perfect. I was even reimbursed for unused pads without asking. Well done and thank you to everyone.
The mobile checkout was VERY SLOW. It would have been considerably faster to use the office checkout.
The crew is awesome at this location, super friendly and appear to genuinely love their job and helping the customer. I've done business at this location three times with the same awesome results, no suggestions for improvement.
You did very well
Great just what I needed. Good facility and staff.
Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.
Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?
Very professional, very friendly, everything was excellent. I can't think of any areas for improvement.
Quick and professional.
Kris is so awesome and knows his business he's very helpful and very customer related.
The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200% great service. .
Kryslyn was awesome! I did the online check-in prior to picking up the trailer and Kryslyn made everything easy and quick. It was nice to have conversation with her while a young guy was helping my boyfriend hook up the trailer. I would highly recommend this location for the ease and great customer service!
Everyone was very efficient and helpful. Will continue using this location.
Truck had 113,000 miles for now a local truck. The tranny clunked bad and the visor wouldn't stay up. Other than that, ok. Service at that location was the best ever from a u-haul. I'm 65 and used u-haul a few times, best ever.
The manager from TX that helped me was great. He was polite, friendly, and efficient at getting me on my way.
We sold our house. The new one isn’t ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can’t find the keys to the lock. It’s our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can’t cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.
You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!
Your staff truly made this a wonderful experience! Everybody was so friendly and helpful. Every time I walked in with a question somebody was attentive. I was able to get in the facilities as often as I needed to and it is so clean and smelled fresh! The floors looked like they are mopped frequently. The paint is pristine. So impressed!
Very helpful staff!
Only snag was the gate. It didn't always open.
Perfect experience on both ends of the move, as always. You hire great people, thanks!
Friendly professional staff Who took care of all my questions and assisted me with my moving needs.
Everything was good.
None
The call center was the most ridiculous experience I’ve ever dealt with. They couldn’t get themselves in order, giving me wrong information sent me four different locations for storage. Outrageous.
Nice rental made and comptehensive service.
Good service. Truck completed cross country haul without a problem. I never questioned the truck's safety.
I held a unit for not quite 3 years . They raised the rates every year for everyone even if they had only been renting a short time. No actual improvements noted.
Unpaved parking + windy Idaho Falls allows TONS of dust into your unit, burying all your stuff. Rates were outrageous, increase min. of yearly, 24/7 access is extra. Lighting awful in unit after dark.
Everything was great
Very helpful!
The manager did an awesome job. He really knows a lot about Uhaul.
The system didnt want to take my payment. It waa an hour long process. Then they forgot to add in my 24 hour access so I could use my storage after hours.
Clean, easy to use after hours, great staff.
Need to get drive thru gate fixed. Does not close properly due to being bent by heavy winds
.
All good
We scheduled delivery and it took 24 hours from our scheduled delivery to get our boxes. We initiated all communication with them. A simple call to let us know they would be late or plans.
Worked well
Carl and crew are by FAR the BEST. This was both a move to then store and pick up to move from. Made this the easiest smoothest transition ever. Deserves more then just a letter from me!
Worked well for our need
The uhaul rental in Murray,Utah was very rushed. The uhaul rental return in Idaho falls was excellent and very through. The uhaul rental of Utah gave a code for free storage unit that did not exist.
Excellent service.
Always courteous. Never had a problem with my vehicle storage. Felt secured.
I especially enjoyed the professionalism from Brandy Nelson who was very informative about their storage lockers.
Excellent service; staff responsive and very courteous. Highly recommend using U-boxes for temporary storage.
I was well pleased with the facility. My units were clean and always at a satisfactory temperature. The staff was courteous and helpful. I will certainly remember this service should I need it again.
The only issue I had was the door on the side. It was hard to try to maneuver one of the Uhaul carts out of the door. Other than that, I enjoyed my experience with Uhaul
