Customer Reviews for U-Haul Moving & Storage of Idaho Falls

Évaluation :

5

Not much. Kris, the owner, served us this time and in the past. Wonderful guy. Very fast, accommodating and knowledgeable.

Évaluation :

3

3 tires where worn down to wear bars in the tread. They knew that i was driving across country on snow covered roads! Went back on Sunday after loading to talk about what we could do, was told by person there “It's not my problem what do you want me to do about it!” “Call roadside service and tell them!”

Évaluation :

5

Awesome staff and phenomenal customer service. Would highly recommend for anyone else looking for storage or moving equipment

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The truck had a strong smell of gasoline when we picked it up and when we dropped it off. It smelled as if there was a leak somewhere.

Évaluation :

5

Everything was great

Évaluation :

5

All good!

Évaluation :

3

The employees were great and nice! That's why I would recommend it. The location is not great. That is why I wouldn't recommend it. It is hard making a left out of the business with how the streets are set up. We were originally supposed to pick up and drop off in two different towns, but due to lack of the right truck size, we had to pick up and drop off at this location, resulting in twice the miles backtracking and having to go through congested parts of town that we wanted to avoid.

Évaluation :

3

You guys are the most expensive game in town. I moved out in the 28th of February not on the third of March. On the 28th of Feb I turned in my lock and keys to an employee who said he would get me checked out, and he didn't remember to which is why you have my end date wrong. It would be nice if Your employee would have followed through.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

I think the hidden fees of 59 cents a mile should be deleted. It just really seems inaccurate to advertise the $19,99 and then it ends up being way over because of this extra charge.

Évaluation :

1

I have rented from this uhaul multiple times. I currently have a paper license in addition to my expired license as this year was my renewal year. There is some mix up with my license being mailed and I'm still waiting. I was told today I can no longer use my paper license to rent a uhaul. It seems like the gentleman at the counter was new, so I understand him wanting to verify information with the manager…but his demeanor and service was lacking in comparison to previous visits. I rent very frequently. Sometimes weekly, it's a shame I'll now have to take my business elsewhere.

Évaluation :

5

Staff were extremely helpful and courteous over the several months of use for storage as well as truck rental.

Évaluation :

3

2nd floor could use a lift or an elevator , and sensor lights could be moved up to sense where folks are walking instead of aimed at stairs that way it stops turning off randomly.

Évaluation :

5

Had to shovel out in front of unit quite a few times to access locks. And break ice off of door but not much else to complain about. Lights around main building were great but where my unit was could use a little more light on that area

Évaluation :

5

The staff was very helpful and friendly, without a doubt I would use them again. Thanks

Évaluation :

5

Rien

Évaluation :

5

S.O.

Évaluation :

5

Kris is a great Manager. Always top notch service!!

Évaluation :

5

It's a big facility so I was confused trying to find my unit, but I kept going back to the map and finally figured it out. Having rented storage there before helped me know the process of getting in the door with access code and opening the garage door.

Évaluation :

5

Everything went exactly as we expected it would. They even accommodated us for several reservation changes. Not a single complaint.

Évaluation :

5

Excellent overall. Very professional

Évaluation :

3

It was a decent experience. Still annoyed that I have an extra 130$ pending charge 9 hours after it's been dropped off. This location could definitely use more than person at a time, however they were incredibly efficient and great at handling the people

Évaluation :

3

Got great gas mileage

Évaluation :

5

Employees were all super nice, courteous, and knowledgeable. Picking up the truck with a half tank of gas is super annoying. I realize it's cheaper and easier for Uhaul to not fill it up but it's pretty annoying to have to go fill it up right when you get it instead of being able to drive straight to your destination. The you have to figure out how to time it just right when coming back so that gas is just right. Definitely not customer friendly in that sense. I also had no windshield washer fluid so after I filled up with gas then loaded the truck and got on the road I realized this and had to stop one more time to get the windshield cleaned and buy cleaning fluid. Overall still good but could be better.

Évaluation :

5

Customer service was absolutely 💯

Évaluation :

4

I think $84 for 24 hours and 80 total miles is extremely expensive it should not have been more than $45 total for that limited light use.

Évaluation :

5

S.O.

Évaluation :

5

Awesome job guys and try for being kind even though I was late

Évaluation :

5

Best customer service by employees!! Very professional and courteous.

Évaluation :

5

Employees went above and beyond to help me find the perfect storage unit for my belongings. Very well maintained cleaned n friendly staff. They will be recommended 100 %

Évaluation :

5

Chris and Luis are the best, I rent U-Haul trucks consistently and these guys make the process easy, quick and painless. This is the best U-Haul location I have ever dealt with by far and I've dealt with a lot of locations. Chris and Luis continue to make this location shine above all the rest and I highly recommend this location. These guys are pros and it shows. I appreciate the hard guys, thank you for everything!

Évaluation :

5

Nothing - the staff at the location called to confirm drop off. After they drop off, they contacted us to let us know my son left a jacket in the truck and that they would hold it for him to pick up Great services and equipment from start to finish

Évaluation :

5

Everything was great, they discussed the truck with me and made me feel comfortable driving to my destination. They were thorough and also quick with their service! Great job!

Évaluation :

5

I use this location all the time the staff is very friendly and always helpful

Évaluation :

4

It was a good experience, I just would have preferred the unit be enclosed with fencing.

Évaluation :

5

These folks are great. the trailer is exactly what i need and works great. i rent this for a reasonable price and bring it back when i'm done. couln't be better

Évaluation :

5

Better description of how to route the strap on the tow dolly ratchet straps.

Évaluation :

5

Good truck and customer service. Never had problem with U-Haul

Évaluation :

5

I have always enjoyed using this Idaho Falls location. They have made it so easy, basically all I have to do is show up and back up and they take care of all the rest. A joy to work with.

Évaluation :

4

Nothing that I know of

Évaluation :

5

I do wish each storage space had a light in it. I had two different storage spaces of different sizes and both were on the ground floor. Neither had a light inside which was problematic. Other than that, it was a great experience!

Évaluation :

5

No complaints

Évaluation :

3

Sent us on our way with a tire with little tread and weren't concerned when we returned it and let them know.

Évaluation :

5

Those are good questions. I have dealt with renting from five different Uhaul locations in the past three months. Three of the locations were absolutely awful. One location was ok, but not knowledgeable in rental info. The Idaho Falls location was a wonderful change that was completely different from the other four. Why can't all uhaul rental locations be taught to be like Idaho Falls'? Please?

Évaluation :

5

The staff were great to work with and very efficient.

Évaluation :

5

I would put in a complaint about the door falling off the track and it didn't get worked on and if it did it still happened but other then that the staff was real positive and polite

Évaluation :

5

The check in and check out procedures were obnoxious and time consuming. Will not be using uhaul again.

Évaluation :

4

quick efficient reservation, check out and check it.

Évaluation :

5

N/a

Évaluation :

5

I'm am very great full for all the respect that they give to me and others

Évaluation :

5

S.O.

Évaluation :

5

We were greeted as we pulled in, asked if we were returning and if everything worked ok, helped us unload .....easy

Évaluation :

5

All the staff at this Uhaul location are extremely helpful and kind. Most appreciated!

Évaluation :

4

Gas and mileage did not match documentation given at time of rental previous damage was already marked with stickers for insurance claims, but that damage was not reflected in the check in overview of the rental. Service itself was great

Évaluation :

5

Dealt with a fella named Blade, top notch, recommend him to all.

Évaluation :

5

My experience was perfect. No other improvements for me.

Évaluation :

5

It was a very quick transition. We found our way at night to put things in there and got by very well. I think that everybody should use an inside facility so that your belongings are worth using after you've stored them over a period of time

Évaluation :

5

Greeted with a smile and easy drop off

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

confirm reservation

Évaluation :

5

Everyone and everything was excellent.

Évaluation :

5

All of the staff was extremely helpful and knowledgeable! Best experience I've had with UHaul!!

Évaluation :

3

The building is great. People are nice. The only complaint I had was billing. I couldn't keep track of my balance easily, you need an app. I was making double payments for months and was still told I was not up to date. Even when I closed it out, I was told I had till the 25th, but I was refunded over $90. I was never sure what my balance really was. It's like they purposely make it confusing so they can confiscate your stuff. I don't think I'll use storage here in the future.

Évaluation :

5

Amazing employees. Went above and beyond to help me.

Évaluation :

3

Truck was 19,95 per day and a dolly for 7 dollars. We had it for about 5 hours and put 55 miles on it. Total bill came to 87,35 dollars. 99 cents per mile is quite ridiculous.

Évaluation :

5

This was absolutely flawless. The staff working was on top of everything. Took us about 5 minutes to get the truck even though we were an hour early. We hauled a trailer for Uhaul and we were compensated fairly, and they were there and got the trailer hooked up in minutes. When we dropped the uhaul off it was raining and there was an employee that met us out in the rain to get the keys. One of the best services I have ever used!

Évaluation :

4

Pickup location messed up my rental and the receiving location didn't give a sh*t and I didn't appreciate the tone or overcharge for the mistake. Yes, I should have read the contract more closely, but I also shouldn't have to when I ask for a 3 day rental, that's what I should get. But the pickup only put down a 2 day.

Évaluation :

5

The only input I got is maybe working out a way to let consumers that come in and try paying there payments in portions to be able to clearing there balances , rather than needing full payment of the store space to accept payments.

Évaluation :

5

Good job

Évaluation :

5

GOOD JOB GUYS!!!

Évaluation :

5

Storage looked impeccable, was clean and well kept. Manager was a little smelly.

Évaluation :

4

Once I was shown around the facility, I became more comfortable.

Évaluation :

5

They went above and beyond to help me in every way.

Évaluation :

5

Very friendly and helpful.

Évaluation :

5

Kris & his staff were always cheerful & polite & happy to help me in anything I needed, There were awesome, I had a great experience with the northgate mile u haul dealership in Idaho falls ! Merci

Évaluation :

5

Very professional and kind staff.

Évaluation :

5

Kris was great

Évaluation :

5

In and out many times. Staff above and beyond kind and helpful.

Évaluation :

5

Overall best price in town I could find and had the best access hours and storage facility I trusted so overall pretty good.

Évaluation :

5

Assistant manager was amazing where we picked up our uhaul in Idaho falls. Great service all around

Évaluation :

2

Could not access my storage because of snow in front of my storage

Évaluation :

5

Merci

Évaluation :

2

I didn't even move in. Way to inconvenient for an old lady to pack all my things up stairs and down hall. I needed to be able to drive up to door and inload

Évaluation :

5

The Staff has been great ! They are always ready to help with what ever you need to make your experience the best ! I m very pleased with Kris & his staff ! Thanks again for all your do !

Évaluation :

2

This particular storage unit is a converted truck bed. The unit is fine but the problem is that the opening latch lever where the lock goes is now at ground level (on the regular truck, it is at waste level). Being at ground level it is very difficult to lock and unlock the lock. The opening latch lever on mine also had to be pushed down to get the lock holes to line up. This is difficult for one person while locking at the same time. I would not recommend a unit with this lock location to anyone.

Évaluation :

5

Great place friendly helpful staff

Évaluation :

4

It was affordable very well kept and I got prompt reminders so I wasn't late on my payment, I would for sure rent there again.

Évaluation :

5

It's always been nice and friendly.Thank You

Évaluation :

5

The store manager was very accommodating and kind- great customer service. I would definitely recommend this location because of the manager - Kris, I believe is his name!

Évaluation :

5

Kris at the North gate store went above and beyond for me very kind and friendly I would do business with him again he deserves a raise

Évaluation :

5

Kris was awesome, fast & efficient. I am very happy I chose to rent my storage facility from Uhaul.

Évaluation :

5

Fantastic experience. Would come back. Thank you

Évaluation :

5

I love the Staff there at UHaul, they are so interested in me myself, friendly, answered all my questions. I hurt my hand and th e young man who helped me yesterday saw my hand and was concerned I would hurt it if I helped him carry the heavy container, I was late in paying my bill but they were so kind over that too and so cheerful. I love the climate control storage they have and their prices are within my budget. I highly recommend UHaul and their staff. Awesome people, every one of them.

Évaluation :

5

Only comment is rental rates are competitively high in relation to other local storage units. Especially for 161 sq-ft of outside unsecured access.

Évaluation :

5

Best experience I have had with u haul!! Kristofer made my world I have now moved with u haul more than 10 times and he singley made this the best whatever I needed however they could do it he was there :)

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

They were timely with the move in paperwork, very clear about the process to enter bldg after office hours. They noted all fees associated with late payments offered auto withdrawal options, other payment options. Thanks Uhaul

Évaluation :

4

It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.

Évaluation :

4

Good staff and good company.

Évaluation :

4

The staff at Uhaul in Idaho Falls was extremely helpful and friendly.

Évaluation :

5

Thanks for the good service and clean, safe storage space!

Évaluation :

3

The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...

Évaluation :

4

Thanks for your help in my time of need

Évaluation :

5

I was very blessed to be in the facilities.very caring!

Évaluation :

3

I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit. Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing. I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.

Évaluation :

5

Excellent staff. Moving is stressful, they made it easy for me to get the job done.

Évaluation :

5

This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

Évaluation :

1

staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe

Évaluation :

5

Great just what I needed. Good facility and staff.

Évaluation :

5

Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.

Évaluation :

5

Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?

Évaluation :

5

The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200 % great service. .

Évaluation :

3

We sold our house. The new one isn't ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can't find the keys to the lock. It's our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can't cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.

Évaluation :

5

You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!