Customer Reviews for U-Haul Moving & Storage of Inkster

Évaluation :

5

The staff was very friendly and helpful will be a customer in the future. Also will recommend the use of this facility.

Évaluation :

5

The heat in the Truck didn't work.

Évaluation :

5

I always have a great experience with Uhaul. Keep up the good work!

Évaluation :

2

The truck windshield was filthy and I couldn't barely see out of it. The truck drove like crap, lots of noise coming from the engine and from the brakes.

Évaluation :

4

The front desk person is always pleasant and courteous.

Évaluation :

3

The door on the back of the truck kept getting stuck when we would raise it up. We injured our hands pulling it down multiple times. It also seems like the brakes are going out on the truck and the windshield wipers need to be replaced.

Évaluation :

1

The check in took 45 minutes gave me a truck that had a check engine light on and felt like the rear-end was gonna fall out of it as it jerked super hard back and fourth going down the road then went to drop off the lady was rude and unprofessional and that took a hour never going back again

Évaluation :

5

Staff was very helpful

Évaluation :

5

The counter people are professional and patient. Great listeners.

Évaluation :

5

Hire more people like that cashier.

Évaluation :

4

Professional and courteous service

Évaluation :

5

Excellent customer service!

Évaluation :

4

Counter help friendly and upon return i was met with same quality of customer service.

Évaluation :

4

Yard guy was a big help.

Évaluation :

5

The equipment was clean and the trailer was mostly in acceptable working order. Except the running lights were not functioning. We did test the turn signals and brake lights which function fine. When I was taken in trailering my vehicle at night time, it was a major concern I had because the running lights did not work. I alerted the team at this location when I dropped it off.

Évaluation :

5

nothing

Évaluation :

5

Very friendly, knowledgeable about their vehicles, from rental to turn in, the process couldn't have been smoother.

Évaluation :

5

Everything was great. Quick pickup and return

Évaluation :

5

Clean and well run...

Évaluation :

5

Very clean and polite and helpful thanks again

Évaluation :

3

For the service writer to ask customer which location to drop off once contract is going through for customer convenience because mine gave me location 8 miles away instead of less than a mile away

Évaluation :

5

Everything was clean and the storage unit was easily excessiveable

Évaluation :

5

I’m really happy with my decision to get a Storage unit.

Évaluation :

3

Move in was easy back in July but since then I've had issues every month paying my bill. Last month I was put on auto pay when I didn't authorize it and could not remove online and this month I couldn't pay my bill at all because it kept saying I had nothing there in my name although I used to see it under my account and I associated the storage with my account multiple times. Customer service is great but the website is janky for a company that probably profits greatly. Get an upgrade

Évaluation :

4

Everything was good

Évaluation :

2

There was no gas in the truck. I was lucky to get across Michigan Ave! Dirty inside. Not happy about this experience at all!

Évaluation :

3

Make it clear I need a receipt to return boxes when they clearly say uhaul on them!!!

Évaluation :

5

Light little more light

Évaluation :

4

Very clean facility

Évaluation :

5

I have used this location in the past and have always been satisfied. Keep up the good work.

Évaluation :

3

There is always an issue here. This time it was freezing. They said the gas was low. I had two miles to empty. And yet again…no dolly in the truck. I am happy I am finished moving. I will rent elsewhere. The girls at the counter are nice and friendly. Everyone else is subpar.

Évaluation :

3

Employees have an "I don't really care kind of attitude".

Évaluation :

5

As I posted on google, Shannon was friendly and fast. She was also very polite and about her business, had the trailer hooked up before I could even get out the truck.

Évaluation :

5

Ok

Évaluation :

3

The exterior lights were off, it appeared to be closed.

Évaluation :

5

Front desk staff was so nice and helpful. The process was quick as well.

Évaluation :

5

Perfect service

Évaluation :

5

I first reserved from the Cherry Hill and Wayne Road location but they did not have my reservation when I got there. so I had to go to the Michigan Avenue location at last minute.

Évaluation :

5

My only concern was poor fuel mileage. But then again the truck was fairly old with well over 100 000 miles. Make sure routine maintenance, e.g. oil changes, air filter changes, etc is done.

Évaluation :

5

All 3 people I dealt with picking up and dropping off was amazing. My suggestion would to pay them good enough to keep them there

Évaluation :

5

Quick and easy.

Évaluation :

3

The customer service representatives at the front desk were rude and unprofessional.

Évaluation :

5

Discount prices too high

Évaluation :

5

Need a direct phone line to a human. Emergency crew were polite and efficient. Merci

Évaluation :

3

So I've had two rentals this week. The first one I was overcharged and had to wait an hour to clear it up. The second I paid for a dolly but there was no dolly and the ladyâ€"although niceâ€"did not know how to refund so I had to wait another 40 minutes to get it corrected. I have to rent another truck next week. I will be renting from another location because there is something wrong every time.

Évaluation :

5

Good service nice people

Évaluation :

5

I love renting from uhaul , you guys are the best and very helpful when needed thanks, I will most definitely refer and keep coming when I need you all, thanks for the self storage and rental , very easy and helpful and respectful..

Évaluation :

1

I was over charged. I asked why was I paying more the young lady customer service was very poor. I would like to speak to a manager or someone in corporate.

Évaluation :

1

I had very bad experience with U-Hual this time. I booked truck, 2 week in advance but 2 days before pickup time they change the place and send me 27 miles from place I booked the truck. Once we reached that place (via lift-spend 60$), place was closed (4:45pm) (supposed to open till 8:00pm) due to some issue. Then call them for pickup then from customer they gave me code to open box to get keys, but we the box no keys was there, again I call then they went all the boxes ( 8 boxes) but none of the box had key, (very unprofessional) we wasted more than 2 hr there in cold, then they again schedule pick up at different place, this place was >37 miles from this place, again I had to take lift/uber (spend 104$) to reach that place, again place was closed it was night 8:30PM, again same issue no keys but finally after talking to customer care finally got the truck. SO TOTAL I WASTED MORE THAN 5hr in cold running around to get the u-HAUL. Such a nightmare!

Évaluation :

4

Only would have been faster if someone else was helping at service counter. Loved the new vehicle.

Évaluation :

5

Did not appreciate text messages informing me to return equipment to Novi Mi, when l told them I'd return it to Brighton.....

Évaluation :

5

There's no need everything was perfect as far as I'm concerned. Thank you for the easy experience of moving.

Évaluation :

1

The staff was RUDE AND THE TRUCKS WERE HORRIBLE

Évaluation :

5

Blessings from the most high

Évaluation :

5

Wonder Staff. Very professional.

Évaluation :

5

The only thing that I have to say is, I was told many times that in order to change my payment date I would have to come into the Uhaul store, and I could do it that way! So when I went into Uhaul Storage and spoke with an agent she called her supervisor. Apparently, the supervisor replied to the agent that I could do it but I would have to pay up several months first in advance. I never heard of such during all of the time, that I had talked with an agent while I was making my monthly payment. Fixed incomes can't afford to pay up several months in advance just to have the due date changed. I understand going up on the storage fee. But, having to pay up several months in advance is a bit too much. ✌I tried to resolve the issue before leaving. Oh, and I had to purchase another lock and key. But, in order to have it put on, I have to call their locksmith to have a lock of theirs cut off. And charge me $40.00. I don't feel that is right. Not at all. Ijs! For a long time, the customer. It's just time for me to get my belongings asap.

Évaluation :

5

This location has the most professional staff I've encountered in a while and and always clean with reasonable prices and units. I'm a recurring customer and will choose this location everytime I need to. Thank You Ms. Shannon for your services.

Évaluation :

3

Will use again it was clean

Évaluation :

3

Whould use again

Évaluation :

1

Had to get two units cause what we reserved was not supplied at the site requested. Poor communication. Would never use Uhal again for anything….

Évaluation :

4

Paying online was a challenge and adding someone to the account was as well but its served the purpose Thanks Again

Évaluation :

2

I still do not have access to my unit

Évaluation :

2

The reservation of the unit went smooth. However, the key card stopped working to let me check in and move my items in. Gratefully, the store was still open, and 30 minutes before closing, they were able to fix my card. However, once I finally entered the facility, there was a customer lock on the unit which I had not put on there. There was no one available until Monday to cut the lock off, so 10 minutes before store closing, I had to be re-assigned to another unit. I am appreciate of the employee, MacKenzie (sp?), that spoke with manager and helped me get a bigger unit and a month free for the issues.

Évaluation :

3

There’s stairs to get to the unit, no ac moving in and out is hard

Évaluation :

4

I Appreciate Mrs. Shannon for working with me at the late hour, I look forward to renting with you All. 😀

Évaluation :

5

Overall experience was excellent.

Évaluation :

1

the storage units smell like urine, cigarettes and fish it looks as though storages are never cleaned and never been cleaned before renting to the next customer. The storages are also not closed off which puts customers belongings at high risk for been contaminated by other customers items in storage example if someone has bedbugs and they spread my items aren't protected because there's a opening at the top. The price of a 4x6x8 is 70 bucks which is outrageous compared to the amount of storage you are getting, management is horrible and not easy to speak to I asked to speak to a manager and they refused to come out only kept sending the employee back and forth communication was awful and each person I spoke to gave my information that was correct they overcharged me and the manager still refused to speak with me. I had to call corporate to get things fixed properly which corporate was able to do but this store location is horrible the storage units are unsanitary and the staff needs to all get on boards with knowing the policy and prices because they amount of misinformation that was being giving out is ridiculous. If wasn't for the employee that checked me out I wouldn't have even gave a star my overall experience has been horrible 0/10 I would never recommend you guys to anyone

Évaluation :

5

Thank yall

Évaluation :

2

This whole experience from the beginning was a significant disappointment then having a u haul truck that shook the whole drive for 11 hours was extremely hard to Handle on the highway, it should have never been rented out of state ,then check in was crazy I had experienced another customer yelling and cursing at staff and management inside the office and the whole parking lot at inkster location needs alot of work took way too long to check in staff seemed not trained in computer check in or renting storage rentals it was alot of other staff asking each other how to do this and how to do that took almost 2 hours to do check in ,I would have never expected this in the past with u haul I would love to speak to someone from the main office about my experience

Évaluation :

4

I like that you can leave a call back number instead of making multiple calls trying to reach them.

Évaluation :

1

Horrible Manager should be fired after I talk to ceo

Évaluation :

5

I called March 8th 2022 and informed a person that I would no longer need the services and that my unit had been cleaned out. She stated she would notate the account but then I began receiving emails saying I owed please change your members to check the accounts before sending the emails.

Évaluation :

3

there was one point in time where i was offered to come get my things without all the extra charges and i just feel like they made it harder to get my stuff. so i got my hopes up for no reason and still ended up having to put my stuff up for auction.

Évaluation :

5

I was very satisfied with my storage unit and the level of professionalism of the staff at the Inkster location with my move in and move out experience.

Évaluation :

2

There was missing items that were in storage this his mother that came and close the room realizing all his thins were missing ALFREDA Pope )734)858-7188

Évaluation :

4

I appreciate the facility was heated. I wanted a bigger unit but none were available so I had to go to another site

Évaluation :

5

Very helpful and patient!

Évaluation :

3

No freight elevator?? I wish I was told. I had to lug all my sht up stairs.

Évaluation :

4

No complaints about this location. Very friendly staff, always clean, very well lit.

Évaluation :

5

Everyone was vet nice and helpful, will recommend to family and friends.

Évaluation :

5

The staff was very kind, considerate and helpful. I would recommend u haul to family and friends.

Évaluation :

5

Good experience

Évaluation :

5

Need to have buzzer or phone in storage at Michigan Ave in Inkster Michigan in event person is locked in

Évaluation :

5

Eric had excellent customer service and I recommend to all for convenient and professional service

Évaluation :

2

First, I did not intend to use this facility. I was promised/reserved one in Ann Arbor, with a month free that came along with my rental of a trailer for a move from Virginia. When we arrived in Ann Arbor, of course, there was nothing available, not even a mobile box. They sent us to Inkster, who honored the first month free but didn't have the smaller size (less expensive unit) we were promised so we were pushed into a larger more expensive unit. Bait and switch comes to mind, and as much business as I've given your company I find it highly disappointing. I asked, at least, if I could get the the unit at the same price promised for the Ann Arbor unit. The manager said she had no control over the pricing and couldn't help me. So, here I am needing to return the trailer and no where (after the second site) to store my belongings (and I'd just driven several hundred miles.) Did I feel taken advantage of. Yes I did. And I will tell anyone who asks. It's clear your company recognizes that moving is no fun; it's also clear you practice predatory pricing and business tactics that take advantage of stressed out customers. You could change that with a simple policy: Ensure your site managers have the ability to make adjustments to help customers when your company fails to deliver what is promised -- particularly when they're sent to another city when you fail to have the reservation available.

Évaluation :

5

I love U Haul! - Inkster Michigan 😊

Évaluation :

5

The employees have been very helpful thank you.

Évaluation :

3

I bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL

Évaluation :

3

The only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.

Évaluation :

5

Super helpful ladies!

Évaluation :

5

I was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..

Évaluation :

3

When I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.

Évaluation :

3

I had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.

Évaluation :

4

The only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.

Évaluation :

3

One time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn't have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.

Évaluation :

4

The only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.

Évaluation :

2

The storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.

Évaluation :

1

We were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....

Évaluation :

5

storage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...

Évaluation :

5

I was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.

Évaluation :

5

A Great Place!

Évaluation :

5

I never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.

Évaluation :

5

Location staff was very professional, courteous and customer service friendly.

Évaluation :

4

Could have used more help at the counter. People were very nice and helpful.

Évaluation :

5

I appreciate the help from the staff was excellent.

Évaluation :

1

Very unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too