Staff was friendly and efficient. They also helped me with my hitch!
STACY ACustomer Reviews for U-Haul Moving & Storage of Inkster
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service, but the night time markers were not usable and the trailer pretty rusty.
WENDELL FGood overall experience.
JERRY LAgain absolutely perfect. Very satisfied customer.
Carmencita SAmina was amazing, very helpful.
PORSHA M | Premières impressionscomment/ knowledgeable, friendly staff
DIANE HRien
LEE EThe guy that connected the trailer to my hitch didn't tighten it and the trailer came off. Luckily I was only going 25 down a side street with an empty trailer. My fault for trusting them to do their job and not double check their work.
Joseph PNothing doing a great job
GLENN SThe attendant checked the mirror and confirmed that they were tightened too much, and that was why I couldn't adjust them. His name was James.
Majed MEasy communication, easy processing in and out. My go to spot.
RANDALL EGreetings and well Wishes... I am saddened I wasn't able to secure a larger storage bin and had to move to a different company. I Appreciate all the Team members, especially Mrs. Shannon, Mrs. Ilene. They truly tried to assist me, but it didn't work out. Sincerely and keep up the Great Works. Octavia
octavia s | Expérience généraleHonestly I wanted to leave the best review ever, but today when returning in 5/27, it was mentioned that I went over 700 miles and to be quite honest this was a complete rip off. I decided to go this route thinking I could save, I however was not warned about all of the EXTRA fees that U-Haul actually has regarding storage and additional fees. I'm disappointed because I utilized U-Haul 10 yrs ago and have never experienced so many fees when I indeed made sure the rental was nearly a week. Now I'm out of even more money than I began with. In this economy I would think there would be more deals and it's unfortunate that U-Haul could not do better. Their prices are frightening literally!
TRACEY PIt was clean and was helped right away
Cinnamon WTruck had a pretty bad exhaust leak.
MICHAEL PThank you Shannon and Tyler. We appreciate your help. Also Amiya and Dave were kind.
LINA R | Expérience généraleEvery time I called was,always nice and friendly
NATASHA N | Expérience généraleHirer more people like Mr. Bob and Hazelhurst Mississippi
LARRY FIt was the worst experience ever The lady that's a manager there she is the worst person. She's like yelling at the customers. I hope I would never have to go to that location again even the outside help he was no good either.
MOHAMMED AEveryone was very professional
ANITA R | Déménagement en ligneThe bathroom in the storage area was never clean properly or properly maintained every time you go in there the bathroom was dirty the toilet was disgusting and you couldn't sit on the toilet if you wanted to it was that dirty and nasty
George F | Expérience généraleI was originally charged for the free room and still haven't received my refund at this point. Plus the facility closed after i returned from atm.
Terrance J | Déménagement en ligneNice place.
MANUEL AHad No Problems,Thus Far
RONALD H | Premières impressionsReasons: Give review on my experience with Uhaul manager Header: Paige should not be allowed to yell at customers. That is a poor leadership trait. I went to Uhaul Inkster and spoke to David whom stated that I could make an appointment for Westland for Saturday. I sat and listened to him tell the Ann Arbor store that my car was a Bronco Sport and they were to send over the wiring. I listened as he called the Westland store that I had a Bronco sport and that they did not know how to put in my appointment, but I was all set. I'd asked for an appointment between 12-1pm. The Westland store said that would be fine. I called at 12:20 on Saturday to confirm my appointment and make sure they had all the right parts. I was told that they did. I informed them that I would be there at 1pm. They said that would be fine. At 1pm, on Saturday when I got there, everyone professional when waiting on me, but I did stand to the side for 40 minutes as they looked for the part and checked out other customers. They then informed me that they had the wrong parts and that I'd have to reschedule for Monday. The gentleman who was going to put in the hitch said they'd talk to the manager because he understood that this was an inconvenience. He said that we could drop off the car early, but he would not be there till 11am. On Monday, we dropped the car off at 7:30 am. My husband and I spoke to Paige who was the manager. I didn't expect for the manager to yell at me. Not sure if she realized that she was yelling and talking "at" me. I just stood there and let her because I had already set up the appointment again and this one finally had the parts. She told me that I was 1,5 hours late for the Saturday appointment anyway and that I would have had to reschedule. She said that they have hard appointments and kept saying that I was late. When I tried to tell her that I was told to get there between 12-1. I got there at 1pm. I called at 12:20 to confirm my appointment. I got there at 1pm. I was immediately checked in, and then the proceeded to look for the part for 40 minutes and then let me know that they did not have the part and then reschedule my appointment til Monday. I left the Uhaul at 2pm. She did not let me finish and did not listen, but yelled and berated me. She asked for specific names of whom I spoke with. I told her I wasn't sure who I spoke with on the phone, but the time stamp was on my phone. She berated me for not getting a name. I really didn't think I'd need names. On Monday, Paige said that the tech said that I got there at 1:20 and they would have had to reschedule anyway. All while raising her voice and over talking me. I pointed out that she was indeed yelling at me. She said, "I understand that you are upset and proceeded with the same tone." " She said that if I don't trust them that I was welcome to go somewhere else." She proceeded to repeat herself making sure that I did not get a word in. So I gave her the key and left. My husband just sat there and stared at her. When he inquired as to the tech being in at 11am just to confirm, she proceeded to yell at him cutting him off mid sentence and lecturing him. Saying the tech would be in at noon and that has been his schedule and he knows his schedule and would not have told us 11am. My husband was also quiet and did not talk back to her as she angrily spoke "at" him. We both rode home in silence per we really didn't expect to wake up and be berated. I'm just there for a service. The yelling, confusion, and mix ups were very unwelcome. I was told that everything was all set. Monday morning was not a good start. Result: my husband went to pick up the car with hitch and was given a $100 discount. I'd rather be treated better by Paige than have recieved the $100 discount. Why even give the discount if she wasn't wrong. It is now 4/16/2025. I thought twice about submitting this because it happened last month, but no one deserves to be treated poorly and supervises need to know that it's not okay.
Augusta SHad my trailer disconnected and process in under 5 minutes
CRAIG SThe wait time on the phone is short. That helps. All the employees were helpful above and beyond. I would definitely recommend this service to anyone and everyone that needs moving supplies and a vehicle. Thanks U-HAUL.
RICHARD HDon't charge over $200 4days
COLUMBUS PThe only thing I wanted was for there to have been an after hours access to the storage facility in order to gain access to the storage locker that I rented. Other than that everything else was great.
FAYMEYER H | Expérience généraleTHIS LOCATION PROVIDED EXCELLENT, COURTEOUS AND NOTWITHSTANDING FAST SERVICE FOR MY RENTAL. THANK YOU!
ANTHONY SVery inspirational management , always in a good mood and the team had a positive attitude .Big thanks to everyone.
SENGANE MI believe that I speak for all that rents a storage unit, that there needs to be a exit door for vehicles. No one should have to back out the entrance, plus, people have to wait for others to finish in order to back out because they're blocked in. Otherwise, everything was excellent.
LEEALLEN CThe storage spaces on the lower level are very small and definitely over priced. I will definitely shop around before I ever choose to use this company for storage again. Upon renting I spoke with Eileen she offer me the storage space with the 1st month rent free and told me my things would fit after telling her days before that I had a house full of stuff I did look at the models they had available but I didn't really think they were that small with the prices that were attached. The biggest spaces the company has is on the upper level people shouldn't have to move heavy items like washers and dryer and sofas up stairs. For that I'm not satisfied at all but I'm going to deal with it this time.
LAKEISHA C | Premières impressionsBetter sound system. Radio, speakers.
MARC APeople working there are great and friendly. I would recommend this place to my friends family if they ever need a storage thank you and have a blessed day.
Gwendolyn P | Premières impressionsGreat customer service!!
BRIDGETTE HInitially wanted rent Van wasn't told that debit card had to be connected to a bank account in store representative kept stating card declined but not the reason. Keys were misplaced was told someone would be out that night they sent someone to unlock the door not with replacement key. Did not bring key until 9 am the next morning then the truck wouldn't start because key was not programmed driver had to come back to reprogram until almost 10:30 am. While on the way to destination Engine Light and and another light came on so dropped at another location in Ann Arbor for precaution. Was told key replacement would be $200 then charged $350 after they sent the wrong driver to unlock door all representatives were rude.
TENICIA AHave more than one person on duty at 6:30 or so who has the ability to do rentals. The person that helped me first had to help an older lady who literally asked so many simple questions that were already explained to her multiple times thus delaying me from picking up the equipment that I needed. P.s depression that helped me was a female and I can't remember her name but her initials were AW I believe, she was awesome very helpful very friendly and very knowledgeable.
JARROD TWas given a running truck that said 0 miles to E and ran out of gas rolling into a parking spot. Truck is noisy like it needs front end work.
Krista Snever again! i came with 400 cash to put on the storage. I was told I had to pay full balance bc it was in collections just for it to be sold for 90 bucks the next day. I lost and y'all lost. so no wont be referring or ever returning.
KAILA P | Expérience généraleRental wasn't ready at the location I had in Taylor I had to drive to instead to pick up the truck and then it's wasn't ready there. They had to scrap all the snow and ice off the vehicle while we waiting to leave. Terrible
DENNIS BI was overcharged $99 plus tax twice at this location on separate occasions. I won't be returning. Caused me $60 in overdraft fees with my bank. They overcharged, refunded the money but it won't show in my account for 2-5 business days and then charged my card again for the correct price which caused more fees. No compensation whatsoever I only got an excuse that they were "training new guys."
Marissa PAmia was very helpful and nice
louise D | Premières impressionsThe truck drove terrible. Could not drive on the freeway. Truck shook very bad over 55 mph. Had to get off the freeway and take regular roads which added an hour to my movers costs.
JASON ATyler, the service tech was great. Very accommodating even with a change to the reservation at pickup.
JASON AVery good location very good customer service
THERESA HWasnt even the location I was suppose to drop off at
VICKI LEveryone was very helpful and I’d go back again
ANDREW HI don't know I have no Issues with them
MICHAEL WCompletely satisfied with the service from the employees they explained everything perfectly and I do appreciate it my experience
JAMES HI cant think of a thing. Staff was great!
MICHAEL KPlease make sure the trailers inspected and are ready for the customers. Once I loaded my Jeep onto the trailer, I noticed all four tires looked VERY low. I had to add 30psi to each tire. Yes, I normally do an inspection on any trailer I use prior to towing. I just worry about the next guy that may not care and just pull it down the highway like that. It's a safety issue and also a maintenance issue for UHAUL. Other than that, I had zero issues. I'll be back next year to rent another one. Thank you!!
JAMES MThank you so much .
lavanda b | Expérience généraleTrailer running lights and yellow indicators were not working. Brake lights, turn signals and hazards still worked.
MARC DThe staff is truly helpful. I definitely had a great experience while going through a rough time. The staff was approachable, nice and respectful. I would refer others to Uhaul in Westland/Wayne. I really enjoy the services.
Lenoye M | Expérience généraleCourteous staff prompt and efficient.
MARK BMileage on vehicle and gas level was wrong, app had correct miles and has level entered with photo but refused to accept. Was overcharged on mileage up on return ignoring photo and data entered at time of rental. Agent changed return due from 12:00pm to 11:00am trying to get a bonus for overtime charge. Must have been hired from Hertz!
Gregory INothing at the moment.
DARRICK WThe lady who checked me in and walked me through the process was so sweet and helpful. I didn't catch her name but she worked that night a long with a gentleman who was getting the uhauls ready for everyone. They both were amazing and very accommodating
Larasia T | Déménagement en ligneThe staff was very pleasant as usual. The vehicle itself wreaked of cigarette odor and had something spewed over the passenger seat that was unpleasant to look at, but looked like it could have been easily removed though it wasnt. In contrast, the westland location basically scolded me and attempted to charge me for returning a vehicle that had leaves in the bed in late fall, and for smoking in the vehicle though I have never smoked, so I'll take this location hands down. I do think a little more attention such as wiping down the interiors of these brand new vehicles and perhaps using odoban or a similar product would go a long way to remove the cigarette smell anf would be a good idea.
TODD HWell Please ‼️
SALEEM EExcellent service à la clientèle.
YOLANDA MI rented a truck and trailer and it did the thing
DAVID SI rented a 10' truck on Saturday 12/15. When I got in the truck, the steering wheel was really high up. I'm 5'1. I looked everywhere to find the adjustment lever but didn't find it. I called inside and asked for help. The guy came out and when he looked at my steering wheel he said "oh I see it! Looks like my team disabled it" I told him I cannot drive it like that. He said he would put me in a different truck. He checked another one and said he thinks they're all like that. Finally he put me in another truck. This one also did not have a way to adjust the steering wheel. The drivers seat also was really far away from the pedals and the bar to adjust it was broke. I did not the patience nor time to go back inside so I took the truck. I had a ton of moving to do but the drive was really uncomfortable and probably unsafe because I could hardly reach the pedals and the steering wheel was soo high up. I left feeling so Irritated and frustrated!!!!!
DANIELLE MThe entire staff is very friendly, helpful and Professional.
Loretta C | Expérience généraleThe storage unit needed an light inside of the individual storage room.
NIESHA J | Expérience généraleThe cleanest and most secure storage facility I've used. Could not be more impressed. My only suggestion is more moving carts inside. There was only one time when I couldn't locate one. Luckily I only had a small box to grab, but it could have been bad should I have had more to pick up.
Heather K | Expérience généraleUr rates were too high. My storage facility was $140 for a 10x10. I got a unit from Public Storage that was 10x20 for $140 a month. Other than that I was totally happy.
MARIE O | Expérience généraleMove out date was 10/11/2024
Tonya C | Expérience généralestaff was very professional When I did need any help with anything they were very friendly and helpful I definitely would recommend them to others!
SHEILA M | Expérience généraleYou need larger storage space for your customers who are relocating, or/and outside access to your storage. Also have the equipment that you reserve for. Other than that, the most of the experience was fine.
DEBORAH W | Expérience généraleI haven't experienced any problems the few months I was there although I knew i wouldn't be there long I did what I had to do that was to hurry up and get my stuff out of there. Thanks for the service
roderick t | Expérience généraleYour employees can do better at their customer service the 2 women were excellent that helped me on Aug 31 2024 morning ladies
Latonya B | Expérience généraleThere was one very rude customer service rep, with the long earlobes, who did not speak when I entered until it was time for me to step up to the counter. He took me and another elderly man at the same time. Maybe he did it because he was there by himself. He looked like he hates his job so much and it showed. Other than that, everyone else was nice and pleasant. He would make me turn back around if I see him there again as I did not feel comfortable with his service.
BROOKE R | Premières impressionsOverall good Service
Toni B | Premières impressionsI've had this storage for 3yrs since my mom died and I haven't been to it in 3yrs. Everything was just how I left it. The manager and the other rep was great. One thing is there should be something more secure on the top of the rooms. It seems to be alot of ants etc because of the rain.
Ilia S | Expérience généraleStole my stuff....and wouldn't work with me at all..never go there ever again..
JAMES H | Expérience généraleSlightly annoyed I was told that after my purchase I could come into the store and get my first month free. When I came in I was told no I have to contact someone at go uhaul. There I was advised that the gm could do that in store. Haven't had time to go in there since they were closed after I was done unloading. Also bathroom literally had crap all over it with a million flies. And the door where u can bring your uhaul in is broke.
Jessica H | Déménagement en ligneS.O.
Audrian H | Premières impressionsS great place and secure facility for personal property
Shawn M | Expérience généraleEveryone was very friendly and informative. I even recommended their services to someone else. Thank you for great customer service.
arica j | Premières impressionsS.O.
april d | Premières impressionsThe staff was very unhelpful. The doors were always broken, my card never worked. I would have to get a new one almost every time I accessed my unit. The entire building was leaking and my entire unit was destroyed by mold. No one notified me there were over 20 buckets lining the halls filled with water and moving blankets on the floor to soak up water. I would never recommend this place to anyone. I cannot elaborate how lazy, rude and disrespectful the staff were. And I had a inside unit or I would have put higher insurance on my unit for sure!
laina b | Expérience généraleThe first month free are all the stores units really help people out also the young man and lady who helped me was very friendly and very helpful at this location
iesha a | Expérience généraleThank you U-Haul for your excellent service in providing with me a place to store my things until I got settled in. Thank you again. I will be back if I ever need A Storage Unit
Rebecca B | Expérience généraleThe staff was very friendly and helpful. They were all knowledgeable of their jobs.
angela t | Premières impressions🔥🔥🔥
Ricky M | Expérience généraleThis is my first time using the storage. Also, the staff didn't tell us that how to get out of the storage. I was overcharged when the truck was in there but we thought we couldn't get out because we didn't know the details of how to get out so I think you should show people the way to get in and get out not knowing it until yesterday when I checked out.
SHARON H | Expérience généraleVery pleasant and helpful
betty c | Premières impressionsThe evening staff were very helpful.
Jenifer C | Premières impressionsStaff was absolutely marvelous !
Tiana G | Premières impressionsTHE MANAGER NEVER GETS BACK TO YOU EVEN WHEN YOU LEAVE MULTIPLE MESSAGES ON AN URGENT MATTER.
jennifer b | Expérience généraleExcellent staff, and a nice size storage area. My only wish; A better way too get my things up to my unit. Overall, very happy with my service. K. Smith
Kim S | Premières impressionsStaff members are polite and respectful. They are always helpful and knowledgeable about what they do.
Jeanette w | Expérience généraleThere was a foul odor coming from the storage unit on the inside. It smelt like rotting flesh…I'm 99,9 % sure there was a body in there decomposing.
Wendy B | Expérience généraleThe sizes were weird, I worked in management for the storage industry for three years and never seen storages with less then a ten for ceiling height for the same costs or more than other facilities. We stayed at this facility because of time restraints not for the prices. And even though we rented a truck from one city to another we were not given a free months rental. For these reasons and the fact that the new way for checking trucks in and out sucks, there is no where to put in notes for what you see on the truck. That system should definitely be changed to be made more customer friendly
Mary w | Expérience généraleThank you. It was a pleasant experience doing business with you .
Maralene B | Expérience généraleSomething leak on my stuff and put mold on it lost my bed springs and tables
LAWRENCE W | Expérience généraleThank you for everything
delia t | Premières impressionsVery good
Kelly D | Premières impressionsNo problems Excellent STAFF
Sandy H | Expérience généraleI liked the service. The staff remained professional. I was a quick and simple transaction for the storage space.
KYLE E | Expérience généraleFirst time used and amused to see how simplified the process is for a new user. Great service experience.
PIYUSH K | Expérience généraleOver the 2+ years I had the unit anytime I needed assistance, staff was professional and kind. Always willing to help. Great experience overall. Merci.
Tracy L | Expérience généraleVery pleased and no complaints
larry d | Expérience généraleThe staff was awesome courteous and polite
Furman O | Premières impressionsS.O.
taira g | Premières impressionsStaff was very kind and helpful especially Alexa at the Inkster store
Rebecca B | Expérience généraleAlexa was very kind helpful and professional. She was so very helpful She answered all my questions
Rebecca B | Premières impressionsI've been with this company at least 10 years or more and I understand the rates go up but , it's very convenient to have your stuff stored away and don't have to worry about it. Also I have recommend this company to my family and Friends.
james H | Premières impressionsU-Haul provided great customer service and my items were well secured.
Michelle l | Expérience généraleKey card had to be swiped several times to gain entry.
Richard W | Expérience généraleThe unit was not properly cleaned before we moved our things in so some of my furniture got dirty.
Alesha R | Expérience généraleIt was so nasty there was dead cockroach's in the bathroom and hallway. Wish I could have went somewhere else but it was to late on a Sunday. I do not recommend this storage to anyone.
robert c | Premières impressionsThe staff was very friendly and helpful will be a customer in the future. Also will recommend the use of this facility.
miya b | Expérience généraleClean and well run...
JOHNNIE D | Premières impressionsVery clean and polite and helpful thanks again
Nicole R | Premières impressionsI’m really happy with my decision to get a Storage unit.
Beatrice W | Premières impressionsMove in was easy back in July but since then I've had issues every month paying my bill. Last month I was put on auto pay when I didn't authorize it and could not remove online and this month I couldn't pay my bill at all because it kept saying I had nothing there in my name although I used to see it under my account and I associated the storage with my account multiple times. Customer service is great but the website is janky for a company that probably profits greatly. Get an upgrade
catherine p | Premières impressionsVery clean facility
Nicole R | Premières impressionsI love renting from uhaul , you guys are the best and very helpful when needed thanks, I will most definitely refer and keep coming when I need you all, thanks for the self storage and rental , very easy and helpful and respectful..
Talicia H | Premières impressionsBlessings from the most high
Rachel T | Premières impressionsWonder Staff. Very professional.
LORETTA M | Expérience généraleThe only thing that I have to say is, I was told many times that in order to change my payment date I would have to come into the Uhaul store, and I could do it that way! So when I went into Uhaul Storage and spoke with an agent she called her supervisor. Apparently, the supervisor replied to the agent that I could do it but I would have to pay up several months first in advance. I never heard of such during all of the time, that I had talked with an agent while I was making my monthly payment. Fixed incomes can't afford to pay up several months in advance just to have the due date changed. I understand going up on the storage fee. But, having to pay up several months in advance is a bit too much. ✌I tried to resolve the issue before leaving. Oh, and I had to purchase another lock and key. But, in order to have it put on, I have to call their locksmith to have a lock of theirs cut off. And charge me $40.00. I don't feel that is right. Not at all. Ijs! For a long time, the customer. It's just time for me to get my belongings asap.
Suzette B | Premières impressionsThis location has the most professional staff I've encountered in a while and and always clean with reasonable prices and units. I'm a recurring customer and will choose this location everytime I need to. Thank You Ms. Shannon for your services.
Felicia P | Expérience généraleWill use again it was clean
Janice R | Expérience généraleWhould use again
Janice R | Premières impressionsHad to get two units cause what we reserved was not supplied at the site requested. Poor communication. Would never use Uhal again for anything….
GYNET C | Expérience généralePaying online was a challenge and adding someone to the account was as well but its served the purpose Thanks Again
Donna J | Expérience généraleI still do not have access to my unit
Tamera R | Premières impressionsThe reservation of the unit went smooth. However, the key card stopped working to let me check in and move my items in. Gratefully, the store was still open, and 30 minutes before closing, they were able to fix my card. However, once I finally entered the facility, there was a customer lock on the unit which I had not put on there. There was no one available until Monday to cut the lock off, so 10 minutes before store closing, I had to be re-assigned to another unit. I am appreciate of the employee, MacKenzie (sp?), that spoke with manager and helped me get a bigger unit and a month free for the issues.
Tara P | Premières impressionsThere’s stairs to get to the unit, no ac moving in and out is hard
Rennica L | Premières impressionsI Appreciate Mrs. Shannon for working with me at the late hour, I look forward to renting with you All. 😀
octavia s | Premières impressionsOverall experience was excellent.
Carolyn W | Expérience généralethe storage units smell like urine, cigarettes and fish it looks as though storages are never cleaned and never been cleaned before renting to the next customer. The storages are also not closed off which puts customers belongings at high risk for been contaminated by other customers items in storage example if someone has bedbugs and they spread my items aren't protected because there's a opening at the top. The price of a 4x6x8 is 70 bucks which is outrageous compared to the amount of storage you are getting, management is horrible and not easy to speak to I asked to speak to a manager and they refused to come out only kept sending the employee back and forth communication was awful and each person I spoke to gave my information that was correct they overcharged me and the manager still refused to speak with me. I had to call corporate to get things fixed properly which corporate was able to do but this store location is horrible the storage units are unsanitary and the staff needs to all get on boards with knowing the policy and prices because they amount of misinformation that was being giving out is ridiculous. If wasn't for the employee that checked me out I wouldn't have even gave a star my overall experience has been horrible 0/10 I would never recommend you guys to anyone
Kameron D | Premières impressionsThank yall
JERRY T | Expérience généraleThis whole experience from the beginning was a significant disappointment then having a u haul truck that shook the whole drive for 11 hours was extremely hard to Handle on the highway, it should have never been rented out of state ,then check in was crazy I had experienced another customer yelling and cursing at staff and management inside the office and the whole parking lot at inkster location needs alot of work took way too long to check in staff seemed not trained in computer check in or renting storage rentals it was alot of other staff asking each other how to do this and how to do that took almost 2 hours to do check in ,I would have never expected this in the past with u haul I would love to speak to someone from the main office about my experience
Dennis P | Premières impressionsI like that you can leave a call back number instead of making multiple calls trying to reach them.
JUDY A | Expérience généraleHorrible Manager should be fired after I talk to ceo
Maryann M | Expérience généraleI called March 8th 2022 and informed a person that I would no longer need the services and that my unit had been cleaned out. She stated she would notate the account but then I began receiving emails saying I owed please change your members to check the accounts before sending the emails.
renae b | Expérience généralethere was one point in time where i was offered to come get my things without all the extra charges and i just feel like they made it harder to get my stuff. so i got my hopes up for no reason and still ended up having to put my stuff up for auction.
Chynna H | Expérience généraleI was very satisfied with my storage unit and the level of professionalism of the staff at the Inkster location with my move in and move out experience.
Norma M | Expérience généraleThere was missing items that were in storage this his mother that came and close the room realizing all his thins were missing ALFREDA Pope )734)858-7188
James P | Expérience généraleI appreciate the facility was heated. I wanted a bigger unit but none were available so I had to go to another site
Carina J | Expérience généraleVery helpful and patient!
Shetina J | Premières impressionsNo freight elevator?? I wish I was told. I had to lug all my sht up stairs.
Raymond B | Premières impressionsNo complaints about this location. Very friendly staff, always clean, very well lit.
davida s | Expérience généraleEveryone was vet nice and helpful, will recommend to family and friends.
Abony A | Premières impressionsThe staff was very kind, considerate and helpful. I would recommend u haul to family and friends.
daniel c | Expérience généraleGood experience
nkwane y | Expérience généraleNeed to have buzzer or phone in storage at Michigan Ave in Inkster Michigan in event person is locked in
denise l | Expérience généraleEric had excellent customer service and I recommend to all for convenient and professional service
AHMAD H | Premières impressionsFirst, I did not intend to use this facility. I was promised/reserved one in Ann Arbor, with a month free that came along with my rental of a trailer for a move from Virginia. When we arrived in Ann Arbor, of course, there was nothing available, not even a mobile box. They sent us to Inkster, who honored the first month free but didn't have the smaller size (less expensive unit) we were promised so we were pushed into a larger more expensive unit. Bait and switch comes to mind, and as much business as I've given your company I find it highly disappointing. I asked, at least, if I could get the the unit at the same price promised for the Ann Arbor unit. The manager said she had no control over the pricing and couldn't help me. So, here I am needing to return the trailer and no where (after the second site) to store my belongings (and I'd just driven several hundred miles.) Did I feel taken advantage of. Yes I did. And I will tell anyone who asks. It's clear your company recognizes that moving is no fun; it's also clear you practice predatory pricing and business tactics that take advantage of stressed out customers. You could change that with a simple policy: Ensure your site managers have the ability to make adjustments to help customers when your company fails to deliver what is promised -- particularly when they're sent to another city when you fail to have the reservation available.
Christine U | Expérience généraleI love U Haul! - Inkster Michigan 😊
goldie b | Expérience généraleThe employees have been very helpful thank you.
Betty C | Expérience généraleI bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL
demond a | Premières impressionsThe only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.
Jacqueline E | Expérience généraleSuper helpful ladies!
brittany j | Premières impressionsI was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..
BRIDGETTE P | Premières impressionsWhen I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.
Veronica G | Premières impressionsI had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.
BRENDA T | Expérience généraleThe only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.
CHARLES E | Premières impressionsOne time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn't have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.
Rebecca D | Expérience généraleThe only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.
Lisa E | Expérience généraleThe storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.
Diamond G | Premières impressionsWe were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....
MOHAMAD S | Premières impressionsstorage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...
tommie m | Premières impressionsI was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.
Marquette J | Déménagement en ligneA Great Place!
BARBARA D | Expérience généraleI never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.
BARBRA J | Premières impressionsLocation staff was very professional, courteous and customer service friendly.
Norma M | Premières impressionsCould have used more help at the counter. People were very nice and helpful.
Lisa E | Premières impressionsI appreciate the help from the staff was excellent.
Gina T | Premières impressionsVery unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too
Merry s | Expérience généraleHonesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.
MOHAMED M | Expérience généraleWhen I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.
JOHN S | Premières impressionsExtremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!
David O | Expérience généraleI had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!
JENAFIR K | Expérience généraleThe staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.
Carolyn W | Premières impressionsThank you ! I had a good experience with this location! Good service and nice helpful staff .
Pamela N | Expérience généraleI feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.
RONADA C | Expérience généraleStaff was always enjoyable and helpful
Thomas M | Expérience généraleProfessional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals
Felicia P | Expérience généraleU HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.
Sean J | Expérience généraleChameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn't her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.
Iyantta h | Premières impressionsGood, convenient location. Friendly and knowledgeable team.
kathy p | Premières impressionsExcellent Job From The Whole Team ,That I Enter Acted With.
Darren D | Expérience généraleStorage space just a little to small height wise.
PRESTON P | Expérience généraleU-Haul is everything I wanted and needed for many years. I would most definitely use them again in the future.
VINCENT C | Expérience généraleGreat customer service!
cherise f | Premières impressionsGreat customer service, will take care of every need with a smile.
Janelle W | Expérience généraleEveryone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.
Rebeccamargaret S | Premières impressionsVery easy and quick process especially if u pre-register on line. Very affordable prices. Knowledgeable and friendly employees. I would definitely recommend them to anyone and use the services again.
Lashawna M | Expérience généraleThe Manager Shannon was a great help.
Vonda V | Expérience généraleour first truck rental .. everyone was nice and explained everything to us .. if we need to rent a truck we'll be back thanks to all
robert w | Expérience généralefirst time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..
robert w | Premières impressionsClean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williams
jeanette w | Expérience généraleStaff was helpful and nice.
Tasha G | Expérience généraleI won't go into the overpriced facility. I was there far too long....and spent $5 600 while there. There were other issues, but it is what it is.
JOSEPH T | Expérience généraleMy storage stay was good
KANDETTE W | Expérience généraleGreat customer service!
Keiona G | Expérience généraleService manager was very helpful and courteous.
reka d | Premières impressionsOn the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.
Trisha J | Premières impressionsThis Uhaul facility is great. Never had any problems.
Ahzhineke H | Expérience généraleThis facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.
Shirley S | Expérience généraleSee reply letter
Connie S | Expérience généraleWait time was a bit long
john g | Premières impressionsSmooth experience
Michael B | Expérience généraleGetting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!
Linda S | Expérience généraleI thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I've done business for many year with U-haul . The manager and staff of Inkster has insured my return .
CONNIE L | Expérience généraleEmployees are very nice and helpful
Connie S | Premières impressionsManagement and staff are not properly trained to handle issues. They do not tear customers with respect.
JOHN S | Expérience généraleOver charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8,25 when I had putting mo
Traycee J | Premières impressionsA perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.
KENNETH J | Premières impressionsMy unit flooded and I'm awaiting my insurance adjustment voucher. So sad and inconvenienced. I'm very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!
YOLONDA C | Expérience généraleI had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...
Lakisha W | Expérience généraleGreat experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.
gray w | Premières impressionsThank you for your good and friendly and helpful service
Katherine S | Expérience généraleGreat customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!
Janelle W | Premières impressionsI had a problem with having to pay after office closed...No 24hr. access was a real problem for me
pamela l | Expérience généraleWe used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!
SHARON C | Expérience généraleGood service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.
Shaina J | Expérience généraleThey are fair with everything they are curious to everyone
YOLANDA R | Expérience généraleThank you guys so much for everything. You guys are wonderful. Can't wait to be a customer in the future with you guys as well whenever it is needed.
mercedes m | Expérience généraleVery satisfying
THOMAS M | Expérience généraleExcellent Service
charsetta w | Expérience généraleMy move went smoothly and would use a Ubox again.
Diane t | Expérience généraleDrive inside to storage units should be longer to access than 7:00p.m.
Micheal M | Expérience généraleVery helpful!
FELICIA p | Expérience généraleStaff were very helpful. Definetely would use again and recommend
Janet G | Expérience généraleYour service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.
DAMUS V | RéservationKaty at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!
nicholas h | RéservationHappy
Vanessa M | Expérience généraleOnly complaint I have is the rental fee is over priced.
Lyle Y | Expérience généraleThe staff were very personable and professional. I would definitely recommend to a friend.
TARA T | Réservation..
KENTRAIL F | Expérience généraleYou said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we'd paid for delivery. You figured it out. Added stress to day
Gayle S | Expérience généraleThe customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person
Mahasin A | Réservationentry cards should be improved it took several swipes before they activated the door to enter
eldora r | Expérience généraleDelivered uboxes and picked up empty ones in timely manner.
SHIRLEY D | Expérience généraleFound the employees to be friendly, courteous and knowledgeable. Very helpful in picking unit for my needs.
shirley s | RéservationI was very surprised at the lack of follow up after (9) yrs. I closed out my unit, in-person on July 31st and the responsibility of management to close out the account "timely" wasn't carried out.
GREGORY P | Expérience généraleBeautiful staff
JOANNE T | RéservationI stopped the service and still receiving calls from them to pay my rent even though it was stopped long time ago
MAHMOUD J | Expérience généraleThe place and people were great and helpful. I only wish it was 24hour access to the storage. I so would recommend to anyone.
michael r | Expérience généraleNote to Corporate Office. Consider capability to take name & phone # of caller & get back to them rather than wait time of 20+ minutes to speak to the representative. Thanks
SANDRA O | Expérience généraleI didn't like the fact that I started at one price, to only have an increase in rate. I believe that my rate should have stayed the same as the original contract, being I never signed a new contract.
JAI S | Expérience généraleI will use this location again
Yonandah N | Expérience généraleThe lighting was horrible after 5 mins the lights in my unit would turn off and id end up trying to move stuff in the dark, falling and tripping and hurting myself. I will never use uhual ever again.
RYAN P | Expérience générale