Customer Reviews for U-Haul Moving & Storage of Inkster

Évaluation :

3

Pre-scheduled rental a week ahead & completed all prerequisites: even uploaded ID online. Paid for (i.e.) 5 hours same city rental; (i.e.)10-3 with pickup scheduled at 10. Showed up 5 minutes early with only 1 person in front of me. Took 15 minutes to get any front counter assistance. Once helped, I was told the vehicle was booked immediately upon my set “return time” and that ANY amount of time past drop off would be additional charges and fees. The truck was not prepped, staged, or ready & took an additional 10 minutes before it was pulled in. Once pulled in, I was told to verify fuel level & mileage; the vehicle did not display mileage because of low tire pressure sensor. Finally, once able to get assistance & air filled in tire, almost an hour had passed. I was told the amount of time for check-out was built into my rental time-window. So, realistically, a 5 hour rental became a 4 hour rental without any heads-up or consideration on the poor service & timeliness of the staff. Would not use or recommend going forward.

Évaluation :

5

The process was fast and efficient. The staff was kind and knowledgeable. I will definitely recommend U-Haul to everyone.

Évaluation :

3

I bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL

Évaluation :

5

Nothing everything was great

Évaluation :

5

I'm always treated great at the Inkster uhaul location. The ladies that work behind the desk at check-out are very professional. The guys that work outside in return are great as well. I recommend the Inkster location to my family and friends when there in need of moving equipment and vehicles.

Évaluation :

5

Used this location twice in last 4months and has been great service each time. Both employees at counter have been very helpful and got me on my way quickly. Thankyou for the great service and making move that much better.

Évaluation :

4

Make sure when taking the funds from account you do it all at one time the many transactions can hurt 😞 a persons account. Overall very good to work with

Évaluation :

1

I did not rent anything from this location. The general manager used my name, phone number and e-mail address from another U-Haul location and rented a truck in my name. FRAUD!!!!! Theft of identity as well! I called customer service on this! This was not an accident, it was deliberate. If you rent from these crooks, watch your credit card accounts!!!

Évaluation :

5

Fill in the large pot holes in the parking lot.

Évaluation :

1

Most employees were on their phone. Everyone looked so unhappy. Trailer was kind of dirty but not damaged. The guy who was supposed to help us put it on sat on his phone and barely said anything. Everyone and everything was so miserable and to top it off I'm forced to call this morning to dispute a double charge. We dropped it off before 10 pm on the day before as instructed and they sent me a false receipt saying I dropped it off at 9:16 the next morning!?! That's a lie. Poor management and check your cameras.

Évaluation :

5

Merci.

Évaluation :

4

Better selection of trailers/trucks... the size we used was our 4th choice.

Évaluation :

3

The only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of 25 $. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.

Évaluation :

4

Very disappointed with the mobile app return, it did not work unable to read location, called 800 number they provided 833 number was on hold for 45 min, then line disconnected, called 800 back, she noted that i returned trailer in less than 4 hrs, still got charged the full day.

Évaluation :

5

The after hours check out is terrible, the battery on my phone was to low to use the camera (this is my fault) so I took a photo with my wife's phone and texted to myself but I couldn't upload it so I had to start over on her phone. Then I had to upload 2 photos to show cleanliness and the website would freeze when uploading the second photo, we had to refresh and try 6 times before it would work.

Évaluation :

1

I picked up my rental today at around 10:30 AM and after picking it up a left to my destination which was one hour and 47 minutes away after getting to my destination I loaded up the car on the trailer. After leaving my destination 5 miles down the road the car looked like it wasn't strapped down after a verified two times that the car was strapped down. Upon inspection the tiedowns weren't tying down correctly so I retighten them and drove around for more miles and then the card was wiggling again. After tighten up the card two times I called the one 800 U-Haul number and told him what was going on. The lady on the phone said hold on let me see if there is another one around the area that you're in and there, but wasn't anything around available. after 10 minutes . She asked me to take it back where I got it from and get an exchange. I stopped at Harbor freight picked up a tiedown just so I can return the car to the buyer house because the trailer was an operable. I told the lady what happened and she still charged my credit card if I am going to be charged I will call my bank and dispute it because I did not get to use the trailer because it was giving to me Defective.

Évaluation :

5

Super helpful ladies!

Évaluation :

5

I was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..

Évaluation :

5

People there very friendly, the guy who checked me in when I returned did it outside quick and he was cool as well.

Évaluation :

5

Staff were working efficiently and diligently, but were understaffed, leading to significant wait time.

Évaluation :

5

They were quick to set me up on the phone, quick for pick up and quick and efficient when I dropped it off early.

Évaluation :

5

This location compared to the other location is much more better.

Évaluation :

3

The guy when I returned it was rude mean and was ready to fight for no reason I will never go back there again not that location I believe his name was Rick

Évaluation :

3

When I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.

Évaluation :

3

I ordered a dolly, which was not in the truck. When I called to tell them that they were more concerned with the fact that I didn't check before leaving, instead of just apologizing that they forgot to put it in the truck. I wasn't asking for my money back, I just asked for them to document that it was not there so I wasn't charged for it missing.

Évaluation :

4

Everything was good

Évaluation :

1

The truck exhaust was so loud couldn't hear after I drove it. Embarrassing to drive. Shocked I didnt get a ticket. Could not believe they rented it to me like that. Looked under it and it had a brand new muffler on it but it was leaking out of the pipe before the muffler and the manifold. Truck ran really bad also, it was almost stalling at the lights when you stopped. Had to drive with the windows down becuase of the exhaust smell was so bad. The check engine light was on the whole time I had the truck. I'm sure I had to pay for more gas because it ran so poorly. I was going to ask for my money back to be honest, but I returned it after hours. I was worried the whole time if I was going to have to call to have the truck towed. Worst truck rental i have ever got...the truck did not even have a dolley in the back or blankets in the back of truck. Very sad truck rental..

Évaluation :

3

Fix buzzer inside drive in storage

Évaluation :

3

I placed a reservation for a trailer for 50 dollars and two days later I received a text that a trailer wasn't available so I had to take the next best thing available which was a 15 foot truck for 659 dollars. That was unacceptable but I had to do it to accomplish what I had to do. On top of that, I had 3-5 u-haul places close to my home but in order to get it for the price of 659 dollars, I had to return it to the place I picked it up from. That was crazy. So I think that I will go to Penske rentals the next time. They are more expensive than u-haul but I doubt that they will take me through the hoops u-haul had me jump through. I have used u-haul for every move that I have made for over 30 years. I'm very disappointed with the service that I received this time. The cost was too great. The location was too far. The customer service was feasible. Over all, I'm unhappy with u-haul because I made a reservation that changed and cost me 15 times that I budgeted for. I feel taken advantage of and plan to do things differently because I will need at least 3-5 rentals soon.

Évaluation :

1

The self check in/pick up option was a joke. I tried to save myself and the one employee behind the counter some time by using my phone. The photos of the vehicle were not clear and did not show all of the nicks and scratches, so I went through the process of adding pics, as the mobile app directed me to do, but the app would not allow me to continue the process. I clicked to continue and nothing happened. I went back in (wasting time) and the counter employee also tried to help me with the app, but said something was wrong with the system. She said for me to take pics and save them on my phone. The vehicle I was given had 1/16 tank of gas! The vehicle was fairly clean by appearance, but it was obvious by the smell that other customers had smoked in the truck. I took it upon myself to wash the windows inside (and out) to remove some of the brown smoke residue. I also wiped down other surfaces, like the armrest and the dashboard. The truck still smelled bad, but not nearly as bad as when I picked it up. Nobody seemed to be happy working there, and I do understand that it's work, but all three people I dealt with for any moment seemed to be on edge or down in the dumps about work. I am not the type of person to want my ass kissed or for people to be phony, but these employees couldn't even fake a smile or pretend to be interested in whether or not anyone rented equipment or not. As a matter of fact, I got the impression that they would rather have had customers go away and not rent at all. I think this place is managed poorly.

Évaluation :

5

To much money spent

Évaluation :

5

Continue what you are doing at this location. The staff was very courteous and helpful! My experience was wonderful!

Évaluation :

5

Rien

Évaluation :

1

Thr gear shift stick didnt work properly. Also I didnt get my deposit back.

Évaluation :

3

Pickup location was changed from Brighton to this one in Inkster WITHOUT an email or phone call. Whole thing was a disaster and embarrassment to the UHAUL brand. Location was a bit sketchy but ok.

Évaluation :

5

The staff did a wonderful job.

Évaluation :

5

Answer the Customer Service line that's open 24 hrs.

Évaluation :

1

There were no customer service agents available, even after calling this location multiple times in a day

Évaluation :

4

Place is very big. Needs more and clearer sign on where to go to return the truck.

Évaluation :

3

I had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.

Évaluation :

4

The only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.

Évaluation :

5

The check in was made so easy and didn't have to go inside.

Évaluation :

4

Registered online to save standing in a long line. When I got to the store, your App would not let me log in, with the user name and password your own app saved , nor by hand entering. Played with it the whole time I was standing in the long line I tried so hard to avoid. Less than useless; a major headache in addition to the regular headache!!

Évaluation :

5

The employees were extremely helpful to us.

Évaluation :

5

Make the drop box slot a little more secure. I noticed that when I slipped the keys in they sat on the window ledge very easily retrieved if someone wanted to. I ended up using my pocket knife to push it all the way off of the ledge to make sure it was not accessible.

Évaluation :

5

Merci

Évaluation :

2

I refill the gas about 30 dollars but they refuse to reimburse me and they double the fees if I don't check it

Évaluation :

3

One time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn't have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.

Évaluation :

5

The manager was amazing!! Literally made me a U-haul loyalist!

Évaluation :

5

Have even more units available.

Évaluation :

3

Maintenance should include windshield wipers even in summer. Had to drive through a torrential downpour in Texas. The drivers side wiper only smeared the glass exactly where I needed to see clearly. Also I never received a confirmation the night before from your Traffic confirming the reservation and pick up. I had to call and wait 20 mins to speak to a rep. A little stressful when you're out of state and hoping your reservation will be honored. Other than that, vehicle and trip was fine.

Évaluation :

2

The key in the lockbox did not match the vehicle on the rental agreement. I spent an hour on the phone to get the problem straightened out, nearly all of which was on hold. The only positive point was that the customer service representative who eventually answered was professional and fixed the problem quickly once we explained it to him. We've never had a negative experience with U-Haul when picking up or dropping off via the conventional face-to-face method. We will not be using the 24/7 truck share service again.

Évaluation :

4

Did ok I would come back

Évaluation :

2

Make sure you have gas in your trucks before you give them to the customer and expect for them to return it back the way they got I got it on empty so that's how I returned it back once I was done riding out the gas I put in there

Évaluation :

2

The young man who came to inspect the cargo van when I returned it was disrespectful when I offered a receipt for gas I had put in...he immediately said sarcastically, "we don't do reimbursement for gas". I replied, "I know you do not do gas reimbursement. I didn't know if I needed to provide proof of gas." Again sarcastically, "Why would I need proof of that!". I am 60 years old and far from stupid - it is just another example of ageism - my humble suggestion is to train your staff to interact with older adults in a respectful manner. He could have addressed the issue of a receipt in a total different manner - more respectful.

Évaluation :

5

Manager was fantastic. She is always helpful and cheerful even when extremely busy

Évaluation :

5

Inkster, Michigan uhaul location has always been great for me along with its great staff. I have no complaints at all.

Évaluation :

5

Enjoyed having a no issue experience. Everything went well, no problems, staff was great, and willing to help

Évaluation :

2

On site staff seemed annoyed the entire time and was not helpful in completing mobile check out and return. Also gave information contradicting what the mobile site said. Keys were just left in van unlocked at pick up.

Évaluation :

5

service was efficient

Évaluation :

4

The only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.

Évaluation :

2

The storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.

Évaluation :

1

We were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....

Évaluation :

5

storage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...

Évaluation :

5

I was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.

Évaluation :

5

A Great Place!

Évaluation :

5

I never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.

Évaluation :

5

Location staff was very professional, courteous and customer service friendly.

Évaluation :

4

Could have used more help at the counter. People were very nice and helpful.

Évaluation :

5

I appreciate the help from the staff was excellent.

Évaluation :

1

Very unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too

Évaluation :

5

Honesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.

Évaluation :

5

When I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.

Évaluation :

5

Extremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!

Évaluation :

5

I had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!

Évaluation :

5

The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.

Évaluation :

5

Thank you ! I had a good experience with this location! Good service and nice helpful staff .

Évaluation :

3

I feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.

Évaluation :

5

Staff was always enjoyable and helpful

Évaluation :

5

Professional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals

Évaluation :

5

U HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.

Évaluation :

1

Chameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn't her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.

Évaluation :

4

Good, convenient location. Friendly and knowledgeable team.

Évaluation :

5

Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.

Évaluation :

5

Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.

Évaluation :

4

Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.

Évaluation :

5

Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!