Customer Reviews for U-Haul Moving & Storage of Inkster

Évaluation :

1

The customer service need work

Évaluation :

5

Nothing! Everything was great!

Évaluation :

5

Great customer service and they always have what I need.

Évaluation :

5

It is already excellent

Évaluation :

5

Had trouble with the gas cap.

Évaluation :

5

When I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.

Évaluation :

5

Excellent service. team walked me through each step and all need to knows about the auto transport. Very informative and helped with my confidence of the safety of my vehicle.

Évaluation :

3

Don't cancel the mobile pickup because a person is late.

Évaluation :

5

Provide more than 1/4 tank of fuel on a Dc when going out.

Évaluation :

5

Nothing everything was professional

Évaluation :

5

Keep people like Richard on your staff he was great to work with very helpful U need more employees like him or have him train others.

Évaluation :

2

Have a reservation actually be ready when promised and have the check in moblie actually legitimate!

Évaluation :

2

The girl at the front counter with multiple hair colors was difficult to understand and when I asked her to plesae repeat heself she got confruntational and seemed as though I putting her out to repeat herself. When I couldnt understand her the second time, she pointed to a sign on the wall indicating that she needed to take pictures of my driverse lisence.The trailer that I rented was adequate but the side marker lights on the drivers side did not work.

Évaluation :

4

The truck I had needed a wheel alignment there was a lot of movement in the wheel

Évaluation :

5

Y'all did good customer service has really improved and I love it and thank you

Évaluation :

2

I reserved a 5x8 trailer. When I went to pick it up the location didn't have it. I had to settle for a smaller trailer making my move more difficult and have to make an extra trip.

Évaluation :

3

The ladies behind the counter were less than enthusiastic. I felt a little like I was interrupting them. I wanted a certain size truck and was told there were no more of those size available. No offering of what could be done to meet my needs. Just a look like “pick another size”. She gave me instructions like she was doing it for the ten thousandth time that day.

Évaluation :

5

The Sunday drop off with a full crew working was fabulous,very friendly and efficient.

Évaluation :

5

Nice employees and excellent service. Always enjoy going to the Inkster, Michigan U-Haul location more than others in my area.

Évaluation :

3

I was issued a truck that was completely out of gas barly made it to the gas station

Évaluation :

5

Customer service was excellent

Évaluation :

5

Nice people and excellent service.

Évaluation :

5

Extremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!

Évaluation :

5

The staff at this location is always friendly and professional. Vehicles are very well serviced and clean. Charmeika Allen is so knowledgeable and explains everything in detail and is always professional and polite. The best U haul in Michigan.

Évaluation :

1

I was overcharged- I haven't been reached back out to and it's been over two months. I am not happy at all. I have sent several emails and made several phone calls

Évaluation :

5

Employees there are super

Évaluation :

5

Their was alot of dirt on steering wheel. Two wipes to clean it off properly. Other then that, workers were awesome.

Évaluation :

5

I had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!

Évaluation :

2

The truck was dirty,the window seals were bad,I heard wind noise from Michigan to Arizona. When I picked up the truck and car transport, the girl asked me what I was towing.I told her it was a Ford F-150 .when I got home I found out that it wouldn't fit on the trailer.when I called another uhaul dealer,I was told f150's don't fit and they don't have anything to tow my truck,so we had to drive two vehicles from Michigan to Arizona.I will not recommend u haul to anybody.

Évaluation :

1

I did not rent a uhaul!! I called and told this to the place that said I reserved one. I did not. Somebody else did not me. Stop emailing me multiple times a day.!!!!!'

Évaluation :

1

Failed to salt parking lot appropriately. It was ice everywhere. I slipped and fell in the lot. The only reason I put one star is because that is the lowest it would allow me to go.

Évaluation :

1

The tires were completely bald and I'm surprised they made it through our drive. It was scary and they were humming so loud. The drop off location even said it was highly unsafe and we should have not driven it. They thought our complaint was a joke until we told them to look at the tires. I have photos and they still let us on the road in that condition.

Évaluation :

5

The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.

Évaluation :

3

Let people know that their is a safety feature so they know how to get the vehicle. I was not happy with breaking down.

Évaluation :

5

I pass multiple Uhaul locations to come to this one and I always have a good experience.

Évaluation :

5

Richard the Yard leader, great communicator, enthusiastic employee. Walked me thru the hook up, operations and tow dolly check list and watch fors....

Évaluation :

5

Hard to say - the rental went excellent! The staff was courteous and helpful, very professional.

Évaluation :

5

Lubricate sliding rear door

Évaluation :

5

On the way back to drop off the truck, the engine light came on. Which caused me some concern and panic because I was alone at the time.

Évaluation :

5

Staff is both polite and efficient.

Évaluation :

5

Unit had small roof leak (melting snow).

Évaluation :

5

Available, affordable and reliable ! Wow!

Évaluation :

4

Tell customers to take survey texted/emailed to them before leaving. They told us only to note discrepancies and we didn't get the survey until 5 minutes after leaving, which was too late for a picture to show it was off

Évaluation :

5

Thank you ! I had a good experience with this location! Good service and nice helpful staff .

Évaluation :

5

The staff were all knowledgeable and friendly

Évaluation :

5

Have the girl at the front desk lose the attitude.

Évaluation :

2

I had to wait for the customer service rep she was in the back doing something. When she finally came out like 10 minutes later she was pleasant and nice and help me get everything I needed

Évaluation :

4

S.O.

Évaluation :

5

The truck could have been better cleaned BUT as a walk-in customer on a busy, booked weekend, the truck operated as expected and the front desk rep was kind enough to offer the rental as long as I returned ontime. Thank you! Happy holidays!

Évaluation :

1

The black lady receptionist. Very rude and cold welcoming very poor service towards the clients

Évaluation :

3

I feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.

Évaluation :

5

Staff was always enjoyable and helpful

Évaluation :

5

Professional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals

Évaluation :

5

U HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.

Évaluation :

1

Chameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn't her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.

Évaluation :

4

Good, convenient location. Friendly and knowledgeable team.

Évaluation :

5

Excellent Job From The Whole Team ,That I Enter Acted With.

Évaluation :

3

Storage space just a little to small height wise.

Évaluation :

5

U-Haul is everything I wanted and needed for many years. I would most definitely use them again in the future.

Évaluation :

5

Great customer service!

Évaluation :

5

Great customer service, will take care of every need with a smile.

Évaluation :

5

Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.

Évaluation :

4

Very easy and quick process especially if u pre-register on line. Very affordable prices. Knowledgeable and friendly employees. I would definitely recommend them to anyone and use the services again.

Évaluation :

5

The Manager Shannon was a great help.

Évaluation :

5

our first truck rental .. everyone was nice and explained everything to us .. if we need to rent a truck we'll be back thanks to all

Évaluation :

4

first time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..

Évaluation :

4

Clean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williams

Évaluation :

5

Staff was helpful and nice.

Évaluation :

3

I won't go into the overpriced facility. I was there far too long....and spent 5 600,00 $ while there. There were other issues, but it is what it is.

Évaluation :

5

My storage stay was good

Évaluation :

5

Great customer service!

Évaluation :

5

Service manager was very helpful and courteous.

Évaluation :

2

On the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.

Évaluation :

4

This Uhaul facility is great. Never had any problems.

Évaluation :

5

This facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.

Évaluation :

4

See reply letter

Évaluation :

4

Wait time was a bit long

Évaluation :

5

Smooth experience

Évaluation :

3

Getting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!

Évaluation :

5

I thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I've done business for many year with U-haul . The manager and staff of Inkster has insured my return .

Évaluation :

3

Employees are very nice and helpful

Évaluation :

1

Management and staff are not properly trained to handle issues. They do not tear customers with respect.

Évaluation :

3

Over charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra 8,25 $ when I had putting mo

Évaluation :

5

A perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.

Évaluation :

1

My unit flooded and I'm awaiting my insurance adjustment voucher. So sad and inconvenienced. I'm very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!

Évaluation :

5

I had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...

Évaluation :

5

Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.

Évaluation :

5

Thank you for your good and friendly and helpful service

Évaluation :

5

Great customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!

Évaluation :

2

I had a problem with having to pay after office closed...No 24hr. access was a real problem for me

Évaluation :

5

We used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!

Évaluation :

5

Good service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.

Évaluation :

5

They are fair with everything they are curious to everyone

Évaluation :

5

Thank you guys so much for everything. You guys are wonderful. Can't wait to be a customer in the future with you guys as well whenever it is needed.

Évaluation :

5

Very satisfying

Évaluation :

5

Excellent Service

Évaluation :

4

My move went smoothly and would use a Ubox again.

Évaluation :

5

Drive inside to storage units should be longer to access than 7:00p.m.

Évaluation :

5

Very helpful!

Évaluation :

5

Staff were very helpful. Definetely would use again and recommend

Évaluation :

4

Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.

Évaluation :

5

Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!

Évaluation :

5

Happy

Évaluation :

4

Only complaint I have is the rental fee is over priced.

Évaluation :

4

The staff were very personable and professional. I would definitely recommend to a friend.

Évaluation :

1

..

Évaluation :

3

You said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we'd paid for delivery. You figured it out. Added stress to day

Évaluation :

5

The customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person

Évaluation :

4

entry cards should be improved it took several swipes before they activated the door to enter

Évaluation :

4

Delivered uboxes and picked up empty ones in timely manner.

Évaluation :

4

Found the employees to be friendly, courteous and knowledgeable. Very helpful in picking unit for my needs.

Évaluation :

3

I was very surprised at the lack of follow up after (9) yrs. I closed out my unit, in-person on July 31st and the responsibility of management to close out the account "timely" wasn't carried out.

Évaluation :

5

Beautiful staff

Évaluation :

1

I stopped the service and still receiving calls from them to pay my rent even though it was stopped long time ago

Évaluation :

5

The place and people were great and helpful. I only wish it was 24hour access to the storage. I so would recommend to anyone.

Évaluation :

5

Note to Corporate Office. Consider capability to take name & phone # of caller & get back to them rather than wait time of 20+ minutes to speak to the representative. Thanks

Évaluation :

5

I didn't like the fact that I started at one price, to only have an increase in rate. I believe that my rate should have stayed the same as the original contract, being I never signed a new contract.

Évaluation :

4

I will use this location again