Évaluations des clients U-Haul Moving & Storage of Inkster
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Inkster
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Sal H. le
Not much
David Y. le
Returned a day early was not compensated which I was told by pick up site we should be. Cost ended up higher then quoted when booking on line
john H. le
Great service on a last minute move. Only $70 for the truck! Our movers cancelled last minute and now I’m glad they did because I saved a bundle with UHAUL!
Atour G. le
The employees were very courteous & helpful.
paul G. le
Train your staff and set up systems of rewards and accountability for customer service. The service I received in the office was below expectations while the folks outside were good.
Thomas M. le
Excellent Service!
kojo W. le
I would recommend not setting up a system that makes it easy for your employees to double charge your customers for your equipment. One of your employees tried to double charge me for a trailer that was clearly paid for on my receipt. They had a hard time verifying what was paid for, which seems like something that is done purposely for a company of your size and age. U-Haul also tried to charge me an extra $60.00 for not returning the vehicle with the same amount of fuel in the tank, but I returned it with more fuel than what it had when I picked it up. I will never use U-Haul again, unless it is my only option after this experience. U-Haul is becoming a criminal enterprise, so people who use this company beware.
Joseph C. le
Great helpful crew working there.
Jason K. le
Not sure if it is supervision on a Sunday but there should be some kind of presence of supervision. If there was it was not a professional atmosphere..
Scott S. le
So Unorganized had me waiting 2 1/2 hours because there truck was assigned to me but not able run at proper usage, over charged me for miles, and definitely should not take out there problems on me when it’s the company that has the problems
Richardduane M. le
Everyone was very helpful and nice to work with.
Ibrahim E. le
Everyone at this location is always helpful, friendly, and welcome me with a smile.
Rico A. le
Nothing everything was quick pleasant and easy
mark B. le
I called Sept. 25 to get info to rent a truck, the order was processed on Sept. 26 at 7 am. I called at 9 am to order the truck. At 10 am the e mail had the info from the day earlier and not what a needed, it caused some confusion. The person I spoke to was able to figure it out and it worked out in the end. The truck did just what I needed.
robert w. le
first time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..
jeanette w. le
Clean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williams
Cherylann O. le
There was
Laurie T. le
check in and staff very attentive, nice and quick. Great experience and very helpful. Thank you
Roberta F. le
I had a reservation and when I got there to pick up the cargo van at 10:30 there was a long line because the computers were running exceptionally slow with 15 to 20 minute waits which was ridiculous. I live less than 5 minutes from the pickup place and I was planning on picking up my van and being ready to load up party equipment at 11am, with a 12:45 set up for a baby shower. Needless to say we were a little bit off schedule other than that the van was clean brand new in fact, and the people are working there were very courteous even though the customers were rather upset
JOHN P. le
Vehicle had an engine misfire. The service light was on
William E. le
Great service, great workers, awesome U-Haul
Tasha G. le
Staff was helpful and nice.
JOSEPH T. le
I won't go into the overpriced facility. I was there far too long....and spent $5600.00 while there. There were other issues, but it is what it is.
KANDETTE W. le
My storage stay was good
Keiona G. le
Great customer service!
reka d. le
Service manager was very helpful and courteous.
Trisha J. le
On the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.
Ahzhineke H. le
This Uhaul facility is great. Never had any problems.
Shirley S. le
This facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.
Connie S. le
See reply letter
john g. le
Wait time was a bit long
Michael B. le
Smooth experience
Linda S. le
Getting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!
CONNIE L. le
I thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I’ve done business for many year with U-haul . The manager and staff of Inkster has insured my return .
Connie S. le
Employees are very nice and helpful
JOHN S. le
Management and staff are not properly trained to handle issues. They do not tear customers with respect.
Traycee J. le
Over charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8.25 when I had putting mo
KENNETH J. le
A perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.
YOLONDA C. le
My unit flooded and I’m awaiting my insurance adjustment voucher. So sad and inconvenienced. I’m very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!
Lakisha W. le
I had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...
gray w. le
Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.
Katherine S. le
Thank you for your good and friendly and helpful service
Janelle W. le
Great customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!
pamela l. le
I had a problem with having to pay after office closed...No 24hr. access was a real problem for me
SHARON C. le
We used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!
Shaina J. le
Good service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.
YOLANDA R. le
They are fair with everything they are curious to everyone
mercedes m. le
Thank you guys so much for everything. You guys are wonderful. Can’t wait to be a customer in the future with you guys as well whenever it is needed.
THOMAS M. le
Very satisfying
charsetta w. le
Excellent Service
Diane t. le
My move went smoothly and would use a Ubox again.
Micheal M. le
Drive inside to storage units should be longer to access than 7:00p.m.
FELICIA p. le
Very helpful!
Janet G. le
Staff were very helpful. Definetely would use again and recommend
DAMUS V. le
Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.
nicholas h. le
Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!
Vanessa M. le
Happy
Lyle Y. le
Only complaint I have is the rental fee is over priced.
TARA T. le
The staff were very personable and professional. I would definitely recommend to a friend.
KENTRAIL F. le
..
Gayle Y. le
You said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we’d paid for delivery. You figured it out. Added stress to day
Mahasin A. le
The customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person
eldora r. le
entry cards should be improved it took several swipes before they activated the door to enter
SHIRLEY D. le
Delivered uboxes and picked up empty ones in timely manner.
shirley s. le
Found the employees to be friendly, courteous and knowledgeable. Very helpful in picking unit for my needs.
GREGORY P. le
I was very surprised at the lack of follow up after (9) yrs. I closed out my unit, in-person on July 31st and the responsibility of management to close out the account "timely" wasn't carried out.
JOANNE T. le
Beautiful staff
MAHMOUD J. le
I stopped the service and still receiving calls from them to pay my rent even though it was stopped long time ago
michael r. le
The place and people were great and helpful. I only wish it was 24hour access to the storage. I so would recommend to anyone.
SANDRA O. le
Note to Corporate Office. Consider capability to take name & phone # of caller & get back to them rather than wait time of 20+ minutes to speak to the representative. Thanks
JAI S. le
I didn't like the fact that I started at one price, to only have an increase in rate. I believe that my rate should have stayed the same as the original contract, being I never signed a new contract.
Yonandah N. le
I will use this location again
RYAN P. le
The lighting was horrible after 5 mins the lights in my unit would turn off and id end up trying to move stuff in the dark, falling and tripping and hurting myself. I will never use uhual ever again.