Évaluations des clients U-Haul Moving & Storage of Inwood
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Inwood
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Jose M. le
Betty go service on the people very nice Thank you for your business We see you soon
STANLEY S. le
I HAD TROUBLE THIS TIME TRYING TO FIND OUT IF & WHERE MY RESERVATION WAS CONFIRMED AT FOR PICK UP
Abraham L. le
Customer service was great!
james N. le
The service coming and going was excellent. James N New Years Eve 2020
Ralph B. le
Attendant did not inform me of all the charges I was billed for.
jose S. le
Good
Michelle B. le
Very friendly place
CHERYLANN A. le
Continue to be kind and courteous. Thank you.
hillel A. le
Both attendants (on the way in and out) were fantastic. Van was clean and in good condition. 5 star experience
Lewquay W. le
Keep on the good work and thanks for taking me at the last minute
Elliot H. le
It was very clean, however the Truck needed alignment. Kept swerving.
D'Ann r. le
Staff was polite and helpful. I would recommend this location and I would use them again if need be in the future.
sandra a. le
They have rodents some of my items were destroyed because of them. Some workers were not the best but they did get rid of the worst female in there. Every month I had an issue with payment changes.
RONNEY W. le
Thanks for maintaining a safe and pest free environment.
IRIS A. le
Truck had a leak some of my boxes and furniture got wet.
techelr C. le
Every thing was perfect.
iris A. le
Took too long to get the truck. Needed more help.
ronald B. le
How bout explaining to me y I was charged an xtra 61 dollars
lyle F. le
More than one person at the desk, especially when it gets busy
jerry I. le
Your website is terrible not a pleasent experience using creates tons of stress Everytime I rent and try to use
Sandra d. le
N/A
joseph N. le
Good
owen w. le
No comment
joy W. le
There was an issue with the gas mileage when I returned the truck. The representative failed to tell me to go to another page after reviewing the pictures of the truck. Even though we looked at the mileage & replace from what we saw it didn’t match the computer by 2 gallons. I wasn’t informed that I could have a paper copy of today’s transaction. The reps shouldn’t assume you know what to do. It only takes a few seconds to go over the procedure
peter R. le
We got cheated on the mileage
Victoria D. le
Good customer service
Paulette C. le
Overall the professionalism of the employees was wonderful.
michael G. le
Customers should be informed of the return procedure.
Makhosazana Khos M. le
Because of the weather condition at the time I picked up The car and the fact that the cars are parked Not Far From A busy road the windshield was not clean. Otherwise the vehicle was absolutely meat inside
Oliver R. le
Customer service was excellent
Jason S. le
make the mobile check-in and check-out faster
Skyler W. le
The guy Devon was very helpful and knowledgeable with the entire process
duane a. le
Great
Sindie F. le
The supervisor was rude. There was a young gentlemen there who was very informative he helped me with my contract. Overall the experience was okay.
Fidel A. le
Reduce fees a little.
Wilker C. le
REAR BOX GATE TO HARD ,AND service to slow!!! Only the return was fast..
Moshe A. le
Staff was very friendly, especially Ron.
Francisco S. le
Great team Thank you everyone Att- francisco S A
Levester B. le
I appreciate professional and timeless service.Thanks
Linda H. le
The truck was terrible sound like it was going to stop working
Wilmer M. le
Perfecto????????????
Lori K. le
Had to wait a few minutes but service was easygoing
Arallia H. le
They were closed
Kasterual B. le
N/A
Shawana B. le
It was a great experience. In the beginning I had difficulty with my online reservation I called and spoke with Ms.Stacey who was able to assist me in getting it done. Ms Stacey was wonderful, so was Mr Donovan when I returned the rental. Thank you guys so much for the experience. Ms. Barnett
Peter M. le
Excellent service. Online renting convenient and return was quick and easy.
Ira E. le
The app was a long set up and was not helpful at all and complicated the process. If not for the kind person in the store it would have been a complete waste of time and a failed experience.
Carol E. le
Uhaul has finally got it right. Stacy is the perfect example of what customer service is about.she is fast, knowledgeable, courteous, friendly, and respectful. she is exactly what this Inwood location needed. Stacy keeps up the good work and you will become a great asset To Uhaul and its customers, do not allow irate customers or coworkers with a bad attitude to change you. Continue to stand out, customers will respect you and asked for you by your name and your coworkers will follow your work attitude. Keep up the good work.
Frank L. le
In wood was fine. Good people. Rockville centre was where my original reservation was. Absolutely pitiful. Horrible service. Despite e mail confirmation of my reservation, when I arrived at 7 am not only did they not have my 26 foot truck !!! They did not have any trucks. That is how I ended up in In wood easily 1\2 hour out of the way in both directions. They never even called me day before to say they had no trucks. That is completely unprofessional. There is no excuse for that. I had a woman coming in on her day off to open office and 6 people waiting for me.
KEITH J. le
Fix employee equipment! The equipment use to scan driver license was not working when I pick up the van that night. The next day when I drop it off, the equipment use to check in the van wasn't working. I'm still waiting for my e-mail confirmation that I returned the van the same way I took it out or what I was charged.
kirkland J. le
Nothing more is required, your polite, friendly, helpful staff is more than enough.
Vladmir B. le
The manager, Queen Cleopatra is professional and top notch.
William S. le
Brother RON provided friendly and helpful service
Alan V. le
Not much more.....Yannis was very professional and helpful.
Josef L. le
People working in the morning were very helpful and friendly
David G. le
I rented a 17ft truck which all honesty was banged up(prior incidents I believe)and it sounded like the front end was going to fall off and it was very squeaky, whether if the vehicle was safe to drive, as a truck driver for 36 years I would have to say no but the vehicle was clean.I drove for only 4.9 miles(local).
Elvin L. le
The company is very nice but the peaple no is very well
william S. le
The staff was friendly and helpful.
Philbert D. le
I would have love to drop off at any other location. But I was told I have to bring the van back your location.
Horace N. le
Great job by staff there. Most pleasant experience.
wendy S. le
Have more tracks available.
Joseph M. le
Make the windshield is cleaned not just wiped. Horrible visibility. I came hone to clean it myself with windex. Overall very satisfied with Uhaul as a professional rental company.
Holy C. le
Add ramps and/or elavators in the storage facility, for easier access to the upper-level storage units.
tamika G. le
My house had to be torn down,due to hurricane Sandy, Inwood storage looked clean, and convenient, being it was close to home. The day I received my belongings they were full of mice poop.
sabrina f. le
I will like to say Thanks for the three years of service I was well please and my belongings was very save it was nice doing business with your service Mangerment and staff very excellent Thank You
EVELYN D. le
Thank you
DEBORAH R. le
The facilities were clean and well maintained I felt very secure
GEORGE T. le
I was very unhappy that Uhaul increased their rates $5.00 for 8 consecutive years. Mouse droppings in my unit. They padlocked my locker for being one day late. That shows there was no trust between us
sandra l. le
The employees were very nice and helpful ❗️❗️❗️
Barbara C. le
Thank you
Michael G. le
Keep up the good work with customer service.
Dean R. le
The manager was very helpful
frances p. le
The agent was very good and helped me the best of her ability.
NATASHA G. le
They are rude and not understanding..
CHRISTOPHER H. le
Great facility. Just too far from where I now live.
Olga N. le
It was a horrible experience, everyone was rude and had no patience.
gail m. le
It would be helpful if they were open a little later
deborah c. le
I was very pleased with the service. However I was not happy with the after service after repeatedly asking in doing the last transaction "is that all" and called 3xs that I have moved out.
Jessica L. le
I received bed bugs on all of my things, had to throw away my whole bedroom set. I paid for storage for 6 months and I could of just thrown half of it away saved the money and bought a new bedroom set
LETHA G. le
Cleopatra was great with customer service and thoroughly explaining the process and the fees of renting a you haul and renting a storage. She was very pleasant friendly and open for any questions.
MELISSA F. le
Way to expensive
PATRICK M. le
Cleopatra Jones was wonderful. She really helped me out two years ago when I was in a bind and went out of her way to secure me storage at a time when every storage facility was filled.
JACQUELINE T. le
To many people that uhaul rent storage to do not pack there things they just put them in storage no rapping no boxes dirty and this is one of the reason UHAUL HAS RATS. Staff should watch moving in
GART J. le
Very knowledgeable and friendly staff, everything was smooth and hassle free
LORNA T. le
I was very comfortable and safe with the service at u haul moving and storrige thanks to U all
Brian W. le
Hopefully in the future later access will be implemented into your facility. The other storage places offer access up until 10pm
Jacqueline H. le
I didn't move out they sold my stuff, a single mother with two kids trying to get back on her feet. Thanks a lot U Haul left us with nothing
Jorge G. le
The employee had great customer service,