Customer Reviews for U-Haul Moving & Storage of Inwood

Évaluation :

3

The guy who was getting me the vehicle was lazy,had a attitude and wouldn't help me find the vehicle in the parking lot

Évaluation :

2

Staff is great but this place is infested with mice. All of our stuff had mice poop in it when we moved out. Access hours are extremely limited compared to other places (unless you pay extra). There are no lights in the storage units themselves, and the ambient light from the corridors isn't enough to adequately illuminate the inside of the units.

Évaluation :

4

The general manager, Cleopatra, is excellent, very professional and helpful. I would definitely recommend this place.

Évaluation :

5

Just a suggestion ... I do think the highest risk to your trucks comes when drivers have to pull into gas stations to fill up the tank. U-Haul should seriously consider eliminating this risk by charging "fair market" price per gallon of gas.

Évaluation :

5

nothing just do as you are doing

Évaluation :

4

Thanks

Évaluation :

5

Why the mileage says one thing and you have to add extra 100 cause it's says the mileage is under then what I put meanwhile I took a picture when I started and when I ended the trip didn't even used alot mileage

Évaluation :

5

Great service

Évaluation :

5

More representative at the check out counter.

Évaluation :

5

Nothing I could say I got every service I was expecting and excellent customer service keep up the Great Services

Évaluation :

5

Chassidy and a young man with glasses were both great at helping obtain the information I needed, as well as set me up for my rental wothout any problems. I would reccomend this Uhaul and use their services again.

Évaluation :

5

I didn't get the young man name but he was very helpful and professional excellent service thank you for your help

Évaluation :

5

You're perfect already

Évaluation :

5

Need to check air pressure correct number too much air on the road

Évaluation :

3

Took me a few minutes to find out how to put the hazards on. That's dangerous! There seems to be a sticker for everything but that. Also, the light in the rear didn't work and also took a while to even find the signage showing how to control it. I had issues on my phone checking in and issues checking out. So I waited for someone for a while as the signage instructs and I sat there but no one came for a long time. He was kind, however, once he showed. The location seems fairly put together but the online system was trouble. Also, you should make the documentation including terms of service and vehicle instructions available prior to checking in. I wanted to be careful on the road with the truck but I wasn't going to sit there and study all the documentation when there was simply no time to do so.

Évaluation :

5

The clerk was patient with me with the instructions...Everything is well orchestrated...Thanks for the service.

Évaluation :

3

Customer service could have been better and rates could be a little cheaper

Évaluation :

4

Im very content with the services.

Évaluation :

5

On weekends you Can improve on getting better .

Évaluation :

5

On March 19, 2021 I had picked up a reservation for a cargo van and I was charged twice because the worker was doing too much at one time. Rushing my order and trying to take another order at the same time. He gave me the wrong truck. I was charged 113,25 $ for the estimate and when I came back on 547pm on March 19 to drop the cargo van off, I was charged another 82,16 $ A young woman said I would be reimbursed the difference but I was charged twice . Now my account is negative. I have been dealing with this particular location for years and never had so many problems.

Évaluation :

4

Little rude the person on costumer service

Évaluation :

5

Nothing everything was good

Évaluation :

2

charged for gas when i filled up and returned full. called and was told nothing can be done

Évaluation :

5

So far so good, your staff has great and very welcoming attitude let them keep it up

Évaluation :

5

All your workers were a pleasure to work with.

Évaluation :

1

Give the right Receipt when it's time to check up and stop over charging ppl

Évaluation :

1

I return the vehicle with more fuel then I received it and I was charge for 4 gallons of fuel I also did not use your appliance Dolly Because of the truck that I had had no ramp can someone please give me a call 917-449-0707 this is unacceptable to be charge for something that I did not use

Évaluation :

5

Excelente precio y el personal muy profesional

Évaluation :

4

I don't have any suggestions, This location was professional, Clean, extremely knowledgeable. I'm not sure what I experienced at this location can get any better.

Évaluation :

5

Great place to leave your vehicle come back and its safe after a long day of work .. Great customer Service by my representative.

Évaluation :

5

Mrs Cleopatra the manager, took very good care of me. At the end when I was done with my Rental experience I was very satisfied. Thank you!!

Évaluation :

3

Clean the inside of truck after each customer.

Évaluation :

4

Very nice and helpful representative

Évaluation :

1

Hire customer friendly representatives at the Sheridan Blvd location who are kind and are willing, ready and able to put the customer first. Proactive employees are needed, especially in a time such as this when life has presented itself very challenging on many different levels. Uhaul customers are usually experiencing some kind of challenge in their life, which is why one would need this particular service; whether it be a vehicle rental, and or, or a storage unit. Also, the customer is usually working under time constraints which is why the customer service representative(s) need to be sensitive to these needs. Kind and sensitive representation is what UHaul needs on the frontline. This location needs an employee OverHaul. Shameful representation of the Uhaul organization.

Évaluation :

3

Please do not erroneously charge people for damages. This is highly unprofessional and unbecoming

Évaluation :

5

The truck cabin wreaked of cigarette smoke. I don't know if there is a way to tone down that smell, as it is way too late to eliminate it.

Évaluation :

4

Everything Was Well

Évaluation :

2

Guys have a real bad mice problem. Ruined 75 % of my stuff.

Évaluation :

4

Keep up the good work. Your business is most needed in my community

Évaluation :

5

Hablar en español

Évaluation :

1

Full disrespect and rudeness. I was ignored, overcharged with fraudulent claims by very rude and inattentive worker, mistreated and lied to. Very nasty individual who is a liar and needs to get fired. Complained to his superiors and branch office. Have video and photographs of all lies, disrespect, manipulation, ignoration and fraud by one specific person who wasted time intentionally and created false claims. He needs to get fired immediately. He was very very rude and unprofessional. This is not how you deal with customers. Horrible customer service and disrespectful and zero education level. Avoid this location at all costs. Have videos to prove it. Will file claims until person is removed and thrown out from facility and fired for good. He is a crook and belongs in prison.

Évaluation :

5

Nothing great service

Évaluation :

5

Attendant was helpful and quick, hooked trailer up and checked all lights to make sure working.

Évaluation :

1

I was double billed, the supervisor did not institute any measures for that to avoid this situation. To which there was no accountability regarding this error. To conclude, how many others were double charged and this facility had did it knowingly?

Évaluation :

1

i rented for a 2 day period the back door got stuck and i could not use it i brought it back early and was still charged as if i rented for a full 2 day, then because i could not clean the back due to the broken door besides charging for use i couldn't use. The unprofessional "manager" added on a cleaning fee and was nasty to me telling me. with the manager being the rude one there is no one left to talk to and complain too i wasn't even offered a replacement.

Évaluation :

3

Reserved truck at Rockville Centre. Didn't realize that location changed until last minute. Cost me an extra 40 $in mileage . Tried using “chat” feature on internet which wasn't helpful. Was directed to call a 631 number in the morning. Called- no one answered. Called again and it kept routing me to different locations. No was was able to help me solve my problem. This was an overall Uhaul issue, not particularly Inwood. When returning truck, was accused of hitting something. Was also accused of taking the hand truck out of the back, however, when i got the truck- the back door was wide open.

Évaluation :

5

Great service

Évaluation :

1

In the past I have had good experiences with this place. Maybe I caught the guy on the wrong day. He was more interested in talking on the phone about web design then he was in helping me.

Évaluation :

5

Great experience

Évaluation :

1

The facility opened 30 minutes late. The truck did not start. The facility refused to change the battery. The fuel tank was not full.

Évaluation :

1

The truck is in poor condition. I wouldn't recommend to put this truck on the road. Too many miles. Bad steering wheel. Needs maintenance. And I wasn't happy with the service at the location.

Évaluation :

5

The office staff were helpful and knowledgeable about the packing supplies and vehicles. The uhaul truck was spotless, smelled clean and in excellent working order. I will definitely use this location for future moving needs.

Évaluation :

5

Everything was Awsome. Continue to keep up the Awsome work.

Évaluation :

5

Trailer had alot of previous damage should have been fixed first

Évaluation :

3

Your service was excellent until the last day. I literally waited in the store office for around 25 minutes before anyone assisted me. I called the office and I just heard the phone ring. I called the store manager Ms. Cleopatra Jones-Brown at 516.239.6374 and no answer. Her business card has her cell phone so I called it at 347.832.7237 and she still did not answer. I texted her and she still did not answer. By the time someone came the store had approximately 8 people waiting for service. This final day was horrible and unacceptable. You cannot leave you door open and then when customers come in there is no one to take care of them. Also don't put you cell phone on your business card if you are not going to answer the calls. If you open your doors THEN STAFF YOUR FACILTIY ACCORDINGLY.

Évaluation :

1

The branch manager sucks her work ethic 👎🏾 She needs more manager training Some of the employees are great

Évaluation :

5

Having multiple vehicles for customers when others don't return trucks on time. That way a customer can get vehicle they ordered instead of substitutes.

Évaluation :

5

On the money $$$ five star service *****

Évaluation :

5

Have the vehicle at the requested location when reserving days ahead.

Évaluation :

5

Your employees Davonne and the other young man was very helpful and respectful. They were very patient when I didn't understand things.

Évaluation :

5

Perfect

Évaluation :

5

Was exceptional good

Évaluation :

1

Staff and the waiting of ours to be serve.

Évaluation :

5

I just would like to say that I have been with you all for many years off and on I have recommended U-Haul for family and friends who have used your facility experience has been great I have no component staff is great as well I have no complaints thank you U-Haul

Évaluation :

3

The manager Cleopatra was very helpful and engaging.

Évaluation :

5

very very helpful

Évaluation :

5

Very good customer service!

Évaluation :

1

Very disappointed. Came in w my wife n daughter w reservation. Torn between 2 sizes. Had questions. Customer service was horrible. Tanika was talking to me like every question bothered her. Attitude and talked back. Felt like an argument than a conversation.Told her I need to see actual storage space to make final decision. Negative vibes and I still proceeded w purchase. Yonkers rep took time to take me to actual storage space,she didn't care. Im aware of uhaul cards sometimes not working properly gave me a used card w back stripe very worn, told me it was brand new,could not activate it. So i suggested to try another card she said no.yonkers rep tried 2 cards before giving me one thats works. felt uncomfortable taking card that didn't work. Once we got to the back we needed guidance she refused. At this point my wife said cancel but I still proceeded to the back. Once I got there, the stairs and narrow walkway was not gonna work for me which I for warned her if pillar or anything inconvenient would make me not proceed w me paying i would refund. I WAS A LAYDOWN EASY PURCHASE.! If she took the time be professional, courteous, friendly i would still have took it. But the disappointment, anger n frustration w her push me to cancel and give my business in another storage in valley stream. I didnt ask for free storage i paid for mine. didnt deserve this treatment. There's more but I'm done. Asked to speak to manager she said no. When I came back in to give her me receipt for refund. She didn't want to, ask her coworker to do HER the favor . Rep name Tameka proceeded w my refund. She was friendly and helped HER out to help me out. Appreciated that!. Money hasn't hit my card yet . Ms. Cleo please call me 7184338069 to follow up about refund sorry it did not work out..

Évaluation :

4

While the services were great and the facility was well maintained, there was no way to get items up the stairs easily.

Évaluation :

5

The staff was very friendly and helpful. The location was convenient and felt really safe. I have had a lot of great experiences with u-haul over the years, from moving trucks to storage spaces. Thank you for providing such a wonderful mix of products to the public over the years.

Évaluation :

3

Thanks

Évaluation :

3

The quality and maintenance of the units on the upper level that we rented is very different from that on the lower level (we have friends who rent ground floor units). The upper level is unprotected (no ceiling other than a type of chicken wire) and exposed to vermin (many traps and poison packets in view). There was also difficulty with the key card as well accessing the building after hours. The lobby/sales area is very clean and well maintained. The staff is also stellar. They're professional, friendly, polite and helpful. They make all the difference.

Évaluation :

5

Manager, she is very kind and compassionate. Thank you again for everything. Natasha

Évaluation :

5

i recommend this company love the service and the workers vary good. service and helpful

Évaluation :

5

I had a very excellent service when I went to this u haul moving & storage. The person I spoke to is very friendly and very helpful.

Évaluation :

5

Thank you for the good service. If I ever need you again it won't be problem to use you again.

Évaluation :

5

The employees were very courteous and the unit was very clean.

Évaluation :

5

Staff was polite and helpful. I would recommend this location and I would use them again if need be in the future.

Évaluation :

2

They have rodents some of my items were destroyed because of them. Some workers were not the best but they did get rid of the worst female in there. Every month I had an issue with payment changes.

Évaluation :

5

Thanks for maintaining a safe and pest free environment.

Évaluation :

5

S.O.

Évaluation :

4

No comment

Évaluation :

5

Good customer service

Évaluation :

5

Excellent

Évaluation :

5

The manager, Queen Cleopatra is professional and top notch.

Évaluation :

1

My house had to be torn down,due to hurricane Sandy, Inwood storage looked clean, and convenient, being it was close to home. The day I received my belongings they were full of mice poop.

Évaluation :

5

I will like to say Thanks for the three years of service I was well please and my belongings was very save it was nice doing business with your service Mangerment and staff very excellent Thank You

Évaluation :

5

Merci

Évaluation :

4

The facilities were clean and well maintained I felt very secure

Évaluation :

2

I was very unhappy that Uhaul increased their rates 5,00 $ for 8 consecutive years. Mouse droppings in my unit. They padlocked my locker for being one day late. That shows there was no trust between us

Évaluation :

5

The employees were very nice and helpful ❗️❗️❗️

Évaluation :

4

Merci

Évaluation :

5

Keep up the good work with customer service.

Évaluation :

5

The manager was very helpful

Évaluation :

5

The agent was very good and helped me the best of her ability.

Évaluation :

1

They are rude and not understanding..

Évaluation :

4

Great facility. Just too far from where I now live.

Évaluation :

1

It was a horrible experience, everyone was rude and had no patience.

Évaluation :

4

It would be helpful if they were open a little later

Évaluation :

4

I was very pleased with the service. However I was not happy with the after service after repeatedly asking in doing the last transaction "is that all" and called 3xs that I have moved out.

Évaluation :

1

I received bed bugs on all of my things, had to throw away my whole bedroom set. I paid for storage for 6 months and I could of just thrown half of it away saved the money and bought a new bedroom set

Évaluation :

5

Cleopatra was great with customer service and thoroughly explaining the process and the fees of renting a you haul and renting a storage. She was very pleasant friendly and open for any questions.

Évaluation :

2

Way to expensive

Évaluation :

5

Cleopatra Jones was wonderful. She really helped me out two years ago when I was in a bind and went out of her way to secure me storage at a time when every storage facility was filled.

Évaluation :

1

To many people that uhaul rent storage to do not pack there things they just put them in storage no rapping no boxes dirty and this is one of the reason UHAUL HAS RATS. Staff should watch moving in

Évaluation :

5

Very knowledgeable and friendly staff, everything was smooth and hassle free

Évaluation :

5

I was very comfortable and safe with the service at u haul moving and storrige thanks to U all

Évaluation :

3

Hopefully in the future later access will be implemented into your facility. The other storage places offer access up until 10pm

Évaluation :

1

I didn't move out they sold my stuff, a single mother with two kids trying to get back on her feet. Thanks a lot U Haul left us with nothing