Le client n'a pas laissé de commentaire.Brittany P.
Customer Reviews for U-Haul Moving & Storage of Jackson
Pour nous contacter
Jackson, MI 49202
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very nice staffRoderick L.
Le client n'a pas laissé de commentaire.patrick M.
Nothing service people were very professional and kind. Would highly recommend this location.Susan A.
Le client n'a pas laissé de commentaire.Teresa A.
Le client n'a pas laissé de commentaire.Dale M.
Le client n'a pas laissé de commentaire.Clarence W.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.Frank M.
Fast and easy!David M.
Drove into the return lane, waited there for a good 10 minutes, but one no one came out. I walked into the store to try to return the truck, and I found a younger lady helping a customer and a middle aged lady having a personal conversation with someone who didn't appear to be a customer or employee. I waited, then the middle aged lady called me over. I told her that I wanted to return the truck and her reply was â€œYou need to wait in the return line outside.â€ I said I had waited there for 10+ minutes. She then said â€œWell, we are busy today and we are assisting other customers, so just go back out there and wait.â€ There was only me and one other customer in the whole store and on the premises. She was more interested in having personal conversations than helping me. I went back out and waited another ten minutes, and the younger lady came out to help me. She was already busy helping someone else, it feels like the other lady didn't want to do her job. The younger lady has helped me in the past, and she is always friendly and efficient! I didn't catch her name, but she has red hair. She's amazing!Maria R.
My experience was amazing and Theresa was very friendly and super nice and great at her job. I will rent from uhaul again just off my experience with TheresaJaewone M.
The crew in Jackson was great! Very helpful & pleasant!Kathy M. | Premières impressions
Le client n'a pas laissé de commentaire.George B.
Misinformation provided by the Dan and Claudia at this location that I am not supposed to unhook the tow dolly or do anything. However the regional manager Jay 410-682-5805 said that the customer is responsible to unhook the tow dolly. If this information was provided to me on the day of renting the equipment I would have planned the move safely.Shareen C.
This is my second attempt at this location to use the app to checkin and it would not work. Once inside the office, there were many system issues that confused the staff, including my having to give them my drivers license twice to copy. Your check-in system badly needs an overhaul!!Richard T.
Le client n'a pas laissé de commentaire.Paul K.
Please look into your online system, particularly the ride share app, it was useless and I had to go inside anyway. I'm glad I was trying to pick it up during business hours.Kathleen O.
Closer pick upHeather H.
Excellent service à la clientèleMark H.
Great service by great employees.Jerry F.
Le client n'a pas laissé de commentaire.alberto A.
Great service. Thank youderryl H.
I didn't know it would be better to put more miles than what was needed because I was charged 50$ for going over the milesAlaina W.
The inside gentleman was not friendly however the woman who took care of us outside was very nice.Denise R.
Le client n'a pas laissé de commentaire.Diane W.
I reserved my unit 2 weeks ago and they lost it in the system and it was a nightmare to resolveTiffany J. | Premières impressions
Le client n'a pas laissé de commentaire.Joe J.
The woman who received the trailer was very professional and pleasant. She is a positive force in your organization. Trailer turn signal did not work. Your yard man was 99 % sure it was my 2021 Expedition. Trailer wire has an intermittent fault.KevinE L.
Le client n'a pas laissé de commentaire.Tiffany J.
You would get excellent if you stop feeling inflation with pricesJoel B. | Premières impressions
Very well run facility. Easy in, easy out. Thank you!wayne R.
Overall things went very well.jason M.
Easy to work withMary L.
Le client n'a pas laissé de commentaire.Martin C.
Le client n'a pas laissé de commentaire.Eric M.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.Shannon L.
Le client n'a pas laissé de commentaire.Michaeljames D.
I had the best experience both times in the past two weeks that I used Uhaul. Both places were well managed and clean and had what I needed. Also, I thought the price was right for the service provided.Thomas A.
Le client n'a pas laissé de commentaire.Jodi W. | Expérience générale
Le client n'a pas laissé de commentaire.Austin B. | Premières impressions
Very Rude Servicejon P.
The staff was great. very friendly. My only suggestion would be for UHaul to have trucks and trailers available on the west side of Jackson. The location close to my house did not have the truck I need. So I had to drive addition 15 miles (at.79 cent) to pick up truckBruce C.
The pickup location didn't have the rent I ordered and prepaid a week in advance. But the person was helpful to find me a replacement. Though have to drive 80 miles away for pick up. I wish there were better online-person experiences, as not what you see is always available, and they did not communicate this well.Roman S.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Sophia B.
Le client n'a pas laissé de commentaire.Amie S.
Le client n'a pas laissé de commentaire.Jamie G.
Le client n'a pas laissé de commentaire.Douglas G.
Wish we had a location with more selection in Adrian Michigan which is closer to my homePaul K.
Le client n'a pas laissé de commentaire.Herbert K.
The Assist. manager is not Friendly at all . They only care about the money they don't care about the customer. My husband went to jail, they still gave me a 25 late fee over locked my unit from being 3 or 4 days late how freaking sad ;( I paid it all and told them I'd be moving out ! I do not Recommend using this storage place to anyone! Idc we are humans and need to be treated as we are not just about how crappy we are cause of my husband going to jail !! Jessica cooley 5179452914 also they do not return calls they are very rudeJessica c. | Expérience générale
Just make sure every truck in the fleet is running a1 because the truck I had was not shifting gears correctly it was so slow and burned up all the gas faster than the last truck I had here but the people that work here are great they are kind nice and they get you in an out overall good place to get any uhaul etc.Tyiesha N.
Again they had wrong information on my drop off location. I had the text from uhaul stating this was my drop off location. We had to go into the store while he figured out the issues.Erin B.
Le client n'a pas laissé de commentaire.debbie P.
I had to call multiple times for them to use the right credit card the weight on the phone is so long it's ridiculous you need better representatives on the other side of your lines I had to call back four times about a credit card to charge for my last paymentChristine D.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Robert W.
Understaffed, which I do understand is now â€œnormalâ€Kathryn C.
Service and truck were great but over $50 for a two hours seems high.JAMES B.
Bring vehicle up to the door for customer. Be sure all equipment, turn signals, lights, etc are working and in good operating condition.philis G.
I ordered a 10' truck from a nearby location. I got a phone call that there were no 10' trucks available there and that I needed to pick up a 15' at a different location. I wasn't happy with this, because the 15' costs more and the other location was ideal. But apparently, I didn't have a choice, so I agreed. When I arrived to pick up the 15' at the new location, there were several 10' trucks on the lot! I feel like I was forced to upgrade unnecessarily. I feel duped.PETER M.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.Darrow P. | Expérience générale
Fantastic, fast service the young lady helped me remove the trailer from my truck. kind and politeTerry B.
Le client n'a pas laissé de commentaire.John P.
By letting the customer know that there is no hurry if they need it for the whole day instead of four hours it is the same price. I was very happy to be informed that when I went to get the U-Haul Van, so it was nice to have it for the whole day it was so nice that I rented it another two days so I had a total of three days. So by letting the customer know that if they needed it longer than four hours , That 4 hours just isn't their limit but to them know that they can keep it for 24 hours for the same price. Thank you I absolutely recommend this company and this location for all your moving needs. No matter whatever you got to move, Big or small, Uhaul Has It All Uhaul Has It All! Thank you , Mrs.Teresa Avery â€œ2022â€Teresa A.
Look at box trailer. It may have a wheel bearing going. Noisy after backing up trailerDarrell R.
Fantastic rental experience. I'd never used U-haul before, and never had gone to this location having never used this service. Very pleased, very happy with the service, the truck was excellent, and I had no problems at all. Very professional, and very exceptional everything from the staff helping me out. Thank You very much. I'd highly recommend this company and this location any time.Daniel G.
This location needs more staff.DonaldR F.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.Clare B.
Hire more employees.pearl P.
RENTED A TRAILER ADVERTISED AS FIVE FOOT WIDE , ACTUALLY ONLY 52 INCHES WIDE WAS UNABLE TO USE , RETURNED IT RIGHT AWAY AND THEY REFUSED TO REFUND FUCK YOU!!!!!!!!!!!!!!!!!!!steve R.
The staff here have always been friendly and engaging.Will V.
I love this place! Every time prior I have a very great experienceâ€¦.except this one. Customer service was very rough this time and the equipment I was given was sub par. The vechile should be cycled out of service.Matthew D.
Drop off after hours was smooth.John N.
I think your doing things just right. Will use you again when I need you. Merci.kirk V.
My truck rental was messed up. It's not the fault of the location from what I can understand. I had booked a truck to pick up in Jackson Michigan as I was moving from there to St. John's Michigan. It was a 15 foot truck. I get a call Saturday night saying I had to switch to a 20 foot truck and return it to Jackson. That's a 120 mile round trip on a bigger truck that I didn't need. They dropped the price down to $100 and since I needed to move, I accepted it. Even though gas prices were so expensive and that amount didn't cover the expected gas. When I went to pick up it up, the 20 foot truck wasn't there but they gave me a 17 foot truck and I was charged more than $100 but again, I had no choice to accept because I had to move yesterday. My gas was over $60 so I ended up paying so much more than I had originally been quoted.Elizabeth H.
It was a great spot and the staff was very friendly.Timothy G.
Drop off was fine until he pointed out the damage on the upper left corner that was already there when I picked up the U-Haul. You can see a patch inside the U-Haul in the exact location that it is at. I do not feel like the person in Spokane did for a job when I personally pointed out that was dented. Now I'm being told that I am going to have to owe $350 for damage I never caused that the woman didn't take the time to record because she was heading to her sisters pool she said. That said the location for drop off was fine. However when I tried to point out to the gentleman the patchwork inside the truck he was not interested in hearing what I had to say nor did he come look at what I was trying to tell him. I would like this resolved quickly because I don't have $350 extra as a single dad with two kidsJames T.
All goodron S.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Nathan C.
This experience of using a UBox was one of the worst experiences in dealing with the most ineptly run companies that I've ever had. We were overcharged and have put in 4 messages to have a supervisor return our call to no avail. From beginning to end, it was nothing but miscommunication and erroneous information which caused us so many problems and wasted time it was ridiculous. It appears that UHaul has no idea how to run a moving company and I will be sure to tell everyone I know how bad it was. Major changes needed.lidia C.
Le client n'a pas laissé de commentaire.john H.
Satisifed with rentalDella S.
I cannot be more satisfied with your rep, Theresa McWalters customer service, she was extremely helpful, and kind, her service was impeccable, she was a joy to talk with, and very helpful, we talked a little bit about my situation, and we shared many laughs. She well represented Uhaul in n a professional manner! Thank you so much Theresa and Uhaul for making my move possible Cynthia YochensCynthia Y.
Le client n'a pas laissé de commentaire.Darrow P.
MerciHarry G. | Premières impressions
Le client n'a pas laissé de commentaire.Brandie H.
Le client n'a pas laissé de commentaire.Donald W.
Le client n'a pas laissé de commentaire.Michael D.
It wasn't the location that was an issue. I reserved the truck a while ago and for a specific time. I scheduled my move and helpers around that plan. Then the day before I was told the truck would be 45-60 minutes away, smaller, and not available until 6 hours after I planned. Why make a reservation?Andrew K.
Le client n'a pas laissé de commentaire.Brian V.
I attempted to use the mobile app to check in and pick up my rental, but the app was not loading my information. I ended up going inside to pick up my rental. After I went through all the stuff inside, I got a text that I needed to click to verify the state of the truck before I left. This experience was ridiculously terrible. On two different phones (on two different services) and on the free Wi-Fi provided by U-Haul, the page would not load the images for me to approve. This was obviously an issue with the website and not my internet connection as I was able to click the dispute option and upload images to the website so I could fully document the state of the rental before I took it off the lot. The entire process took almost an hour to complete, I'm glad I decided to change my rental from the default of 4 hours to 8 hours or I would not have had enough time. When the process takes that long, the timer should not start until after I've approved everything. Given this experience alone, I would never rent from U-Haul again. If you can't make the online experience better, then get rid of it all together. Just a terrible experience.Larry D.
Le client n'a pas laissé de commentaire.Tyler D.
Everyone at the Jackson store was wonderful to work with. They were very well versed in what I needed to know. I will definately rent from them again.Penny C.
Nothing, you did greatDavid S.
Le client n'a pas laissé de commentaire.Mary S. | Premières impressions
Le client n'a pas laissé de commentaire.RACHEL A.
Le client n'a pas laissé de commentaire.Ron S.
Le client n'a pas laissé de commentaire.Jennifer S.
The man Dan was very courteous and professional. We were very impressedBrian J. W.
Le client n'a pas laissé de commentaire.Eric J.
Le client n'a pas laissé de commentaire.Roger P. | Online Move In
Le client n'a pas laissé de commentaire.NORMAN G. | Expérience générale
Theresa was the best.Melissa H. | Online Move In
Amy is the BEST! Her kindness and problem solving skills are amazing. She went above and beyond to assist me. I am grateful! Thank you, Amy!beth m. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie P. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica M. | Premières impressions
Le client n'a pas laissé de commentaire.Terra B. | Premières impressions
Le client n'a pas laissé de commentaire.Juanita M. | Premières impressions
Very well run facility. We were very impressed with the owner, John's, professionalism in dealing with us and his staff. This is a great place to do business. Roscoeroscoe L. | Expérience générale
Kim at the U-haul center offered EXEMPLARY service!!! She went above and beyond to assist with every aspect of storage setup, explanation of services, use of facility, even providing a tour and hands-on support. I cannot speak highly enough of the degree of customer service she actually embodies!! She is a fantastic example of an engaged employee, with experience and an ability to connect with and address customer needs. I highly recommend this location and service, in light of my personal experience with her!Tavita T. | Premières impressions
Le client n'a pas laissé de commentaire.Jocelyn P. | Online Move In
Le client n'a pas laissé de commentaire.JAKAIZZE E. | Premières impressions
Le client n'a pas laissé de commentaire.Antonio T. | Expérience générale
Le client n'a pas laissé de commentaire.AUSTIN MYLES W. | Premières impressions
Le client n'a pas laissé de commentaire.Angelette m. | Expérience générale
The Assistant manager talked to me like I was illiterate then she explained to me like I could only use one machine to swipe my card when I went out there to swipe my card it was froze there I had to go back to the office and someone else told me I could of just swiped my card inside then when I went back out there I couldn’t move the lock over to open the door so I went back to the office the assistant manager was frustrated and told me she couldn’t go out there with me just get something and bang on the door and try and open it so I tried that and it still didn’t work so I went back up there a third time now I’m mad and Melissa was out there and I walk in yelling at this point so Melissa was very nice and pleasant and she told me she had to punch out and then she came out and helped me get the door open and told me she would be there the next day if I needed any more help.DOREEN S. | Premières impressions
Le client n'a pas laissé de commentaire.Steven R. | Expérience générale
Le client n'a pas laissé de commentaire.Katie H. | Online Move In
When we when we pulled into where you unload and I guess you could say where the garage door goes down there was a bunch of garbage sitting there a rim and it looked like it hadn't been cleaned and stuff thrown all over it just didn't look right I was just wondering if you guys had a clean in person or notMelissa K. | Premières impressions
Upon signing with U-haul in Jackson the workers were rude and expected us to know everything like we had done this before.Cheryl C. | Expérience générale
Le client n'a pas laissé de commentaire.joylyn s. | Expérience générale
Le client n'a pas laissé de commentaire.Hailey H. | Expérience générale
The help desk was very helpful, she did great 👍Victor R. | Expérience générale
Le client n'a pas laissé de commentaire.dawn p. | Expérience générale
Le client n'a pas laissé de commentaire.NORMAN G. | Premières impressions
Le client n'a pas laissé de commentaire.Charles M. | Expérience générale
Le client n'a pas laissé de commentaire.Gina F. | Premières impressions
Le client n'a pas laissé de commentaire.marcos m. | Expérience générale
Le client n'a pas laissé de commentaire.John D. | Premières impressions
Had some trouble at the start with where my storage unit was supposed to be but as long as they don't charge me an extra day and miles for their mess up all will be smooth.Katelin O. | Premières impressions
Le client n'a pas laissé de commentaire.ondria b. | Expérience générale
Le client n'a pas laissé de commentaire.nancy b. | Premières impressions
I have 3 U-boxes to unload and told the gentlemen working on Monday September 6th that I would be there to unload the boxes into a storage unit I reserved on Sunday September 12th. Noone knew anything about it when we got there. We did get the boxes brought out so we could unload them but it was a hassle. Also I was supposed to get a call from the location about the payment on my uboxes on Tuesday or Wednesday but noone called me. So I just paid almost $400 for the 3 boxes even tho I only had them for 2 days after the payment. I was very dissatisfied with the fact I had to pay $400 for 2 days of having the boxes.Kendra B. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin f. | Expérience générale
Storage unit was clean and convenient. The lady who helped me got me a premo spot close to the entrance. Best experience I've had at uhaul hands down.Caitlin B. | Expérience générale
Le client n'a pas laissé de commentaire.Elma s. | Premières impressions
Never moved in. Frustrating to cancel/move out. Customer service inept. Different answer every time I call. Possibly the worst customer experience ever. "I can't help you" should not be the default standard response by phone.Eric R. | Online Move In
The staff at this location are extremely rude and unprofessional. I had problems with my storage unit from the MOMENT I signed the lease, and wouldn't have signed at all if I wasn't stuck. The people working never answer the phone, and have such an awful attitude. And when I tried to call your corporate number for customer service, it was an equally awful experience and I was stuck dealing with it. Finally able to move my things out - NEVER giving your company another time of my money or second of my time, EVER.Amanda M. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher C. | Expérience générale
Le client n'a pas laissé de commentaire.Jack H. | Online Move In
Very helpful staff.ANDREW JOSEPH L. | Premières impressions
Best storage facility I ever used. Just perfect. Thanks muchCozetta M. | Expérience générale
Everything went smooth I love itJasmine T. | Online Move In
Thanks to the crew for explaining the process to enter and secure my storage shed.Lee and Christine B. | Premières impressions
Le client n'a pas laissé de commentaire.Jesse W. | Premières impressions
Fantastic experience! Dedicated staff. Kind and helpful within the busiest season. Also, I wanted to share that Ryan is an incredible leader at the Ames Iowa Uhaul site located at Duff. Ryan works harder than most people who own businesses. He either owns the Uhaul and/or he's passionate about making the moving experience a good one. Honestly, when it comes to me moving, Uhaul has a very happy and determined staff - set on making moves easy, friendly and efficient. I appreciate the way Uhaul handles things and swear that this is one of America's unsung essential services that really needs a round of national applause, and if all goes as planned; I intend to share this message with leadership in the government. It seems to me that moving is one of the most stressful times in a persons life span. Uhaul has, so far, never let me down. Uhaul: I'm impressed you allow people to set a promissory note. In Ames, and in Jackson, there was no hate or degrading comments for the person who asked about that matter. Nationally, who does that?; unless you declare your a business (not many companies). I am a new business owner and this move is establishing a new business where demand exists for the services we offer. In a Pandemic, to have a moving company behave in that way makes the entire rental experience more meaningful and significant in humanitarian ways. Merci!Tamara M. | Expérience générale
After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they "had no recollection of the conversation " and forced us to pay a months worth of rent that we weren't going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.danille m. | Expérience générale
Very helpful and courteous. I would definitely recommend them.Abigail P. | Expérience générale
Excellent - clean - climate controlled Covered loading and unloading areaMounir B. | Expérience générale
the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to herJeremy P. | Expérience générale
I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.Lisa N. | Online Move In
Facility was great, staff was excellent and helpful!Megan S. | Premières impressions
I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.Margaret D. | Expérience générale
I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.William B. | Expérience générale
Le client n'a pas laissé de commentaire.Gary M. | Premières impressions
Le client n'a pas laissé de commentaire.Dawn D. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda K. | Premières impressions
Le client n'a pas laissé de commentaire.Aaron G. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!