Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

Évaluation :

5

Attention to detail; the associate misspelled my last name on the contract. Also, when I had a light kit issue for my trailer (which should have been checked out upon installation hitch tech previously), which added a few hours delay to my checkout (had to go to a different HitchPro location to repair the light kit (Jamal Haddad at the Normandy Blvd store in Jacksonville along with Robin and Christopher did an excellent job) and had to return to the original store since the trailer was already dispatched. Upon my arrival to Sarasota, there was an additional charge of $13) which was adjusted and waived by the Sarasota (South Tamiami Trail) supervisor.

Évaluation :

5

Great service!!

Évaluation :

5

There is nothing to improve Kyle was a great help. Heather was very helpful. Daniel got the equipment for us. This place demonstrates how team work really makes things work best for everyone.

Évaluation :

5

I had a great experience at this location! These guys are great!

Évaluation :

5

Great customer service!!!!

Évaluation :

5

Friendly and professional staff

Évaluation :

5

great service.

Évaluation :

5

Great location and customer service.

Évaluation :

5

Staff was excellent eachbtime we visited (vidited 3-4 times overs 3-4 month period). The only thing I wish was that UHaul would allow a one time prorate on storage units. For example, if I am going to vacate the storage unit partly through the month it could be prorated as long as I give 2 week notice. Just a thought.

Évaluation :

5

The after hour drop off instructions were very clear, the web site was excellent with proof of pictures that you provide to the uhaul web site to show the condition of the returned vehicle or trailer. 5 Stars to U haul.

Évaluation :

4

The air conditioner in the truck would go off for 20 minutes and then come back on, the entire time during the 10 hr drive from Florida to Mississippi

Évaluation :

4

My only complaint is that I used my brand new credit card in this location for a storage reservation in Orlando. And 2 days after, someone did a purchase with my credit card on Amazon! Never had used that credit card before!

Évaluation :

5

I had a pleasant all around experience. Not a common thing these days. It was nice doing business with this location.

Évaluation :

2

My order was cancelled without any notice to me from initial store and then when I got ready to pick up they had no more trucks and were closed. The second store was able ti get me a truck but I was charged for a dolly I never received. I called and was told it would be taken off and then received a receipt where I was still charged for it. The employee was talking on his cell phone doing a personal call the entire time I was picking up my truck. I have called over and over and can't seem to get past being on hold. Horrible experience.

Évaluation :

5

Great service that employee

Évaluation :

5

My moving experience started off alittle rough but the staff there were kind, considerate, patient, helpful and very professional.

Évaluation :

5

Great customer service. Thank you

Évaluation :

4

ENGINE COOLANT LINE RUPTURED LESS THAN 2 MILES FROM OUR FORMER HOME. TWO HOURS TO GET THROUGH TO ROADSIDE ASSISTANCE, TWO MORE HOURS TO WAIT FOR REPAIR VEHICLE TO SHOW, TWO MORE HOURS TO REPAIR RENTAL TRUCK, 8 HOUR DELAY IN ARRIVING AT DESTINATION. I had to spend $800 dollars to have movers return the next day to unload.

Évaluation :

2

The ignition was messed up. U had to jiggle the key out of the ignition slightly to turn the truck on and it took almost 20 minutes for the truck to get started the first time. Also, the after hours return on y'all's website wasn't working last night. I had to re enter my information six times before it let me turn my keys in because the portal wasn't working.

Évaluation :

5

James had great customer service very friendly this location is by far the best.

Évaluation :

5

Everything fine

Évaluation :

5

Very impressive! Its been a long time since I used uHaul. I was amazed with the service, good employees.

Évaluation :

5

I have always used u-haul for moving. The check in process was easy, convenient, & quick. The employees were nice and professional.

Évaluation :

5

The customer service is superior.

Évaluation :

5

This location is the best, would definitely recommend 10/10. Clean, secure, friendly and prompt.

Évaluation :

3

Have the correct truck size!

Évaluation :

1

I requested a call back, and it's almost been a month since I called, and I have yet to speak with someone at the store location.

Évaluation :

5

The employees were very friendly and helpful with this business transaction.

Évaluation :

5

Everyone was outstanding

Évaluation :

5

Vehicle had a low tire pressure that had to be aired before I could drive the unit. I feel that I should not have the one to find the problem. Staff should have corrected the issue before giving me the vehicle. When I called it to their attention the problem was promptly addressed

Évaluation :

1

The gas tank wasn't at a quarter tank, it was at E and I had to put $30 In gas as soon as I got the uhaul. I told the guy who helped me out and he brushed it off

Évaluation :

5

Thanks

Évaluation :

1

The guy that hooked up our truck was so rude and demeaning to us we are 2 women and the whole time he talked down to us and treated us like we were complete idiots he was an older gentlemtant with dark hair and a bowl cut he was absolutely horrible to deal with

Évaluation :

5

Great job by all

Évaluation :

5

Very helpful staff and the process was quick and simple.

Évaluation :

5

The drop-off was so easy and the staff was very hehlpful.

Évaluation :

5

Very nice and friendly people work here One of the guys was very nice helping us the whole time Can't remember the name he rides a motorcycle

Évaluation :

5

Friendly service. Easy to tow.

Évaluation :

5

Thank you for the fact that I was attended by a pardon who spoke Spanish and correctly explained all the uhaul regulations to me.

Évaluation :

5

reduce your millage rate to 1 due to gas price so high.

Évaluation :

3

Notation ! I brought the trailer back, no one logged it in … I received a phone call asking when will I return the equipment! Communication is a must

Évaluation :

5

Great! Customer service very kind an help. An may God bless this company amen

Évaluation :

5

Great Job

Évaluation :

5

Everything was simple and easy. Customer service was fast and friendly.

Évaluation :

5

Wonderful staff right facility very clean highly recommend

Évaluation :

5

Kyle butler is by far one of the most professional and caring employees I've encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.

Évaluation :

5

Great service, very nice looking facility.

Évaluation :

5

Bien

Évaluation :

5

Staff is extremely helpful.

Évaluation :

5

Excellent management and staff!

Évaluation :

5

This U-Haul location is the best maintained and cleanest location I've dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.

Évaluation :

5

Thank you for all your help

Évaluation :

5

I love how easily accessible it is.

Évaluation :

4

Very helpful, polite, & friendly.

Évaluation :

5

You guys always go above and beyond especially Kyle

Évaluation :

5

Love to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.

Évaluation :

4

Kyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you

Évaluation :

4

Good people inside Megan was great

Évaluation :

5

Jessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!

Évaluation :

5

Thank you for all your help

Évaluation :

5

Great service.

Évaluation :

5

Great place

Évaluation :

4

Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10

Évaluation :

5

I am a return customer for a reason..Good service and knowledgable staff...

Évaluation :

5

Mr Butler was great. Great customer service. Great experience.

Évaluation :

5

When I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What's up with that?

Évaluation :

1

This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!

Évaluation :

3

I didn't use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .

Évaluation :

1

The 24hr never worked so I cancer it aft 3 months The price was higher then others

Évaluation :

5

Everyone was courteous and professional!!!

Évaluation :

5

Kyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the best

Évaluation :

5

Overall Satisfied. Professional

Évaluation :

5

They were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved them

Évaluation :

5

Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.

Évaluation :

5

The store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC Retired

Évaluation :

5

I love renting from Uhaul all around thanks

Évaluation :

5

Ok

Évaluation :

5

I cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!

Évaluation :

5

kyle is awesome

Évaluation :

5

Kyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!

Évaluation :

5

The staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.

Évaluation :

5

Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.

Évaluation :

5

What a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!

Évaluation :

5

Outstanding service... Utah to San Diego to Jacksonville over seven days...2 600 miles... everything worked perfect.. Great job!!! G

Évaluation :

5

Very Professional!

Évaluation :

5

Always curteous and helpfull

Évaluation :

4

Had an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.

Évaluation :

5

El personal kiler fue muy amable en atenderme

Évaluation :

5

The manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank you

Évaluation :

5

mr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God Bless

Évaluation :

5

Agradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!

Évaluation :

5

My experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I've ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul's protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I've dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I'd like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I'd also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thx

Évaluation :

5

Kyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.

Évaluation :

5

Kyle assisted me with everything I needed. Very friendly but also very professional.

Évaluation :

5

Kyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.

Évaluation :

5

The store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.

Évaluation :

5

Kyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.

Évaluation :

5

Great Customer service.

Évaluation :

2

Staff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.

Évaluation :

5

My experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.

Évaluation :

5

Very friendly staff..!! They actually called me by name each and every time they saw me..!! Now that’s customer appreciation.

Évaluation :

5

Great experience, even with an error occuring at the end. Y'all took care of me and quickly resolved the issue. Best experience I've had with a u-haul. Merci.

Évaluation :

5

Already recommended.

Évaluation :

5

The staff was hands down the best they were friendly and as helping as they could be Kyle at the front seat was the most professional he should be compensated for his personality and the amount of help he provides one of the best experiences I’ve had in awhile

Évaluation :

2

I was completely overcharged for everything and I am extremely upset:

Évaluation :

5

Thank u for your help

Évaluation :

1

The unit was riddled with roaches. Never again! I told them about the critters many time. They did a roach bomb one time. There reasons were the roaches come from the outside and they really cant do anything about it. When we our things we had to repack all the boxes, check everything and shake everything out. The roaches were everywhere. We moved to another storage company. Do not take your things there!

Évaluation :

5

Kyle and Ms. Lammott were always very friendly and helpful. Every time I saw them they were either helping customers or doing facility maintenance. Even though busy, they always took a moment to make me feel welcome. Please make sure the emloyees there are rewarded accordingly. Merci.

Évaluation :

1

When I was checking out my wife wanted to use the bathroom; the sign on the door said employees only. The staff member with long blonde got mouthy and told me I could wait all day that she wasn't helping me. She wouldn't stop and kept mumbling that she wouldn't wait on me. Finally she was told to wait on me and I refused saying I would wait for another associate.

Évaluation :

5

staff very friendly, helpful, always available at any time for you when ever you need them. location is very clean, is very safe and very well maintain.

Évaluation :

5

This was my first time using uhaul to store anything and it was a very good experience. Thank you for being such good people. God bless you all.