Évaluations des clients U-Haul Moving & Storage of Jacksonville Heights
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Jacksonville Heights
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brittany d. le
When I reserved and picked up the truck the person who ran my debit card told me that it would only cost me $143 because it does not go by mile because I lived too far away so then I was supposedly going to be charged $500 compared to my $145 I find that ridiculous
lorraine l. le
This U-Haul is and always has been an AWESOME place to have our storage unit and any other needs for towed units!!! Employees are alway very helpful and very competent at their jobs!!
Orlando B. le
Customer service representative at the time of rental provided an excellent assistance. Thank you.
LESLIE S. le
I ordered a 15 ft truck but at the last minute could only get a 26 ft truck. This is twice UHaul has messed up my reservation.
Cristina G. le
I rented a trailer to go to Central Florida to help someone get some stuff to bring to Jacksonville in front of Hurricane Dorian. I was coming back home and hit traffic (this was on Friday, 08-30). I got home and was trying to hurry to get the golf cart and other stuff unloaded and bring the trailer back. I was late in returning it. The lady said so your total bill is $$$. I said you are charging me an extra day for being 10 minutes late. Another employee, young boy, said I tried calling you. I said I didn’t have a voicemail. I did see a missed call when I was unloading my stuff (wasn’t carrying my phone). Why didn’t you leave a message. His response “ I was with a customer”. Well then why did you call me if you had a customer. Never again. I can find trailers and better trucks elsewhere.
Wendy H. le
Great staff! Friendly and very helpful. Thank you for a pleasant experience.
Martin C. le
Brand new van with 54 miles on it. Can’t complain about that!
Jeremiah W. le
Great employees
Erica S. le
The arranged drop off location would not accept the truck and did nothing to reconcile this. The employees at this location were significantly lacking in customer service compared to the other location. The employees told me they did not know where I could drop off the truck but that I was responsible to do so. I find this very problematic and did not have the issue resolved whatsoever.
Randy W. le
The representative that assisted me with the checkout was very helpful. Had ordered one type if vehicle and due to weather conditions, required another. He was able to do so with no difficulty whatso ever. No complaints here. Great customer service.
Carla R. le
The process for returning the truck after was not explained properly. Then charged us for the dolly that was never used.
CASEY M. le
A newer location, only 2nd time there and it was after hours. First time was during hours and great, after hours, key/drop box could be marked better. But a very nice, newer uhail.
Alexander W. le
Change your banking policies you charge somebody charge them on that day not hold the money 4 week and then takes out the charge
Martha R. le
If there is more associate the checking will be more faster
Zachary H. le
I think it would be nice to have a shredder on your premises and pricing is by weight. I say this because when ppl move they tend to find all sorts of documents they don’t need anymore and look to dispose if it.
Ronald T. le
The staff at the 103rd street U-Haul location went above and beyond to make sure I knew the information that I needed and I was thoroughly prepared before I left the store. Ms. Abby was very detailed in the rental process making sure we were on the same page throughout the entire process and answering every question I had. Kyle the GM was exceptional, making sure to fulfill all my needs in the parking lot before I left, and was very thorough with going in and out inside the truck making sure I was ready. He went up and down every inch with me making sure we covered everything before I left. I left very satisfied and almost can't wait till the next time I move.
stacy s. le
Very. Nice place
Colin G. le
All went well at location. Phone res system and calls were bothersome.
Thavy K. le
The gear were not working properly. I place the gear in drive but the car was making noises. The rpm was max out. I had to stop and play with the gear to put back on drive for it to work properly twice. The staff were nice but seem the processing takes longer than it should be
CHRISTOPHER R. le
The only thing that I can advise had to go to five different locations to rent a 6 x 12 utility trailer with the ramp the app should be updated more toilet vehicle let customers know that vehicles are down for maintenance and they may have to go to another location so they don’t waste a bunch of time going to multiple locations
BERNARD J. le
Excellent.
Wendy H. le
Great staff! Very clean and nice location. Everyone was super friendly and helpful.
SHAINA A. le
I was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized
Rachel D. le
I was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!
Rachel D. le
Perfect, customer service.
Margaret F. le
I was only there for less than a month.
shawn h. le
employee was awesome
Sabrina S. le
Excellent customer service. Very clean.
Sabrina S. le
Excellent customer service.
Cody C. le
So quick and convenient. Amazing customer service
Sabrina S. le
always professional, clean units, and happy attitudes! Thank you!!!
larry s. le
Great Team and superb customer service
sinath c. le
Na
Alicia M. le
Staff very helpful
Anthony M. le
I’ve been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!
joseph f. le
n
Liz A. le
Friendly and helpful staff. Storage unit and surrounding area very clean.
Eric E. le
Employees were eager to assist in any way. They were informative, knowledgeable and helpful.
Patricia M. le
Staff was courteous and professional. Facility clean and well maintained.
alecia m. le
Logan was amazing. Made my experience easy and ensure I understood everything.
paul s. le
I rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!
Saundra H. le
Good service, friendly staff.
Barbara K. le
good safe place with great staff
kaila e. le
Rep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that’s ridiculous
Delane K. le
The only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!
Denise B. le
Rats
lisa s. le
I felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!
Yorlanda B. le
Keep up the good work
donovan h. le
Great staff.
timothy h. le
no problems whatsoever
Peter B. le
Great service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!
kimberlee c. le
Logan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!
dana s. le
u-box delivery woman was super! very professional.
jesus p. le
It was nearly time to close and the lady at the front office still helping me out with the paper work thanks again
Alfred H. le
I Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺
debreal s. le
my furniture was molded and mildew im very upset
Chris D. le
It would be nice if you had a weekly rate for the storage units.
VINCENT B. le
Episode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown
carolyn s. le
Very nice. I would definitely use them again, and also recommend them to friends. Carolyn
matthew m. le
My only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.
Carnell H. le
The team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance
THOMAS S. le
Excellent business, helpful and polite employees.
Andre S. le
Great facility
Patricia W. le
They are very good and I would refer to anyone
JOHN W. le
Very pleasant rental experience.