Évaluations des clients U-Haul Moving & Storage of Janesville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Janesville

Cote générale :

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Louis C.
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Le client n'a pas laissé de commentaire.

AMY G.
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Le client n'a pas laissé de commentaire.

DANIEL N.
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Location is a little out of the way. But that was not a deterrent for us at all.

Zachary T.
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Clean the snow and ice out of your trailers and have a associate who wants to be there!!

Julie P.
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Le client n'a pas laissé de commentaire.

DANIEL C.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Le client n'a pas laissé de commentaire.

MARK W.
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Le client n'a pas laissé de commentaire.

Daniel R.
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Le client n'a pas laissé de commentaire.

DANIEL M.
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Le client n'a pas laissé de commentaire.

Blake Z.
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I was overcharged for my rental by a day and the fuel level on my contract was off by almost a quarter tank from when I picked up the truck.

DUANE M.
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Clear the snow out of the trailer before the customer picks it up.

Scott H.
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Le client n'a pas laissé de commentaire.

RICHARD S.
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Le client n'a pas laissé de commentaire.

Duane S.
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It was nice driving an almost brand new truck this time. Never seen one more clean and still had a little bit of the new truck smell.

MARKALLAN P.
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Nothing

Donald J.
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Le client n'a pas laissé de commentaire.

dakota G.
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Trailer did not pull the best and the service picking up was not the best trailer had tie down points bent and un usable I had to fasten them back down my self

Justin D.
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Quick and easy service for pick up and return after hours was simple too. Great price for the enclosed trailer as well. Service and price both 5 stars!

steve F.
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Le client n'a pas laissé de commentaire.

Mary C.
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Le client n'a pas laissé de commentaire.

Michael J.
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Client service was great. Employees were kind and did their jobs well.

PAULA J.
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Very nice and efficient staff

Christopher J.
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Average experience nothing good nothing bad

Joachim R.
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equipment is starting to show it's age

Ben S.
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Make 24/7 after-hours pickup/check-in easier. It took 45 minutes. No one told me that I needed a "buddy" whose number I must supply right then who must answer a phone call from a number that is unknown to them, at the exact time I was trying to pick up the truck, who must vouch for me or else I could not pick up the truck. That's terrible and almost derailed the entire carefully laid plan. Fix that or you're doomed. This location is fine-- but its the UHaul system for after-hours pickup that need fixing.

Jay S.
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Le client n'a pas laissé de commentaire.

VICKIE U.
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Le client n'a pas laissé de commentaire.

KATHLEEN G.
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This location deserves a five star rating. Clean, neat and well maintained, and although I only saw one clerk available, he was masked, friendly and courteous, very knowledgeable, efficient, and made the entire process fast and painless. He inspected the vehicle (which I had already photographed) and then gave me a print out for verification. I would highly recommend this location and will use it again.

Eric H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

William M.
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Had a full tank of gas that I put in but was still charged 11.78 and I'm trying to find out why otherwise great experience

Michael C.
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The vehicle was very clean and ready to go when we arrived. The young man who checked us in was polite and helpful with questions we asked. Excellent experience a perfect ten👍

ROBERT K.
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All good I am a repeat customer and will be using U-Haul again thanks 😎

ERIC K.
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Great customer service! Will use them again in the future.

Rhonda I.
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I have done business with this Uhaul location for years. On October 31, 2020 I returned a Truck 2.6 hours late due to unforeseen mover unloading challenges. I expected to pay an additional day due to returning the truck late. However, Instead I was shocked when I received my bill. I was charged a fraudulent $300.00 fee for cleaning. I returned my truck rental in clean, immaculate condition. I would never do business again with the Uhaul located at 1900 East Milwaukee Street Janesville, WI nor would I recommend this business. I have reported and filed a complaint with the Better Business Bureau regarding this Uhaul's deceptive, unethical business practices.

Alan U.
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Everyone Iworked with was professional and helpful.

David M.
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Staffing at this location seems minimal. One person takes reservations and handles paperwork; then also has to go out into the lot to assist customers in booking/up their trailers, checking out trucks and issuing accessories. This causes delays for other customers. The 6X12 trailer that I rented performed and towed well , although we did have issues with the lights flickering and not staying on at night; necessitating several stops to deal with that issue. The problem was pointed out to staff when the trailer was returned. I have been a long-term u-haul customer and am generally satisfied and pleased with the service I've received.

Jeffery B.
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Le client n'a pas laissé de commentaire.

Ryan A.
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Le client n'a pas laissé de commentaire.

Charles A.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Le client n'a pas laissé de commentaire.

ROBERT K.
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All good thanks friendly and experienced staff 😎👍treated me like family well versed in safety I will use u-haul again

Thomas L.
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Le client n'a pas laissé de commentaire.

Christopher J.
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Really nothing, everything was great!

jean B.
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Le client n'a pas laissé de commentaire.

Barry B.
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Le client n'a pas laissé de commentaire.

David S.
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Wouldn't change a thing, my experience with u haul was excellent. Made reservation in Texas, flew up to help mom in-law Could not have asked for better service. Mr. Brown the manager Was excellent.. definitely will use again in The future..

randy L.
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I checked in ahead of time. My pick up and drop off took a few minutes. I'm not sure it could have been better. Thanks

Bruce W.
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Le client n'a pas laissé de commentaire.

Derek H.
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When I reserve a truck at a location 2 weeks in advance, I expect it to be there. Do not make me drive an hour out of my way 6 hours later than scheduled to get the truck I already reserved and ask me for information I already submitted online.

Jack H.
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effortless and smooth rental

Martin T.
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Le client n'a pas laissé de commentaire.

Thomas N.
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Le client n'a pas laissé de commentaire.

James M.
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Didn't receive a printout upon request at this location. I waited outside for someone to check me in for over 20 minutes.

Mark T.
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The staff I delt with was great. Excellent service and fast!

Paul A.
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Le client n'a pas laissé de commentaire.

Jody B.
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Very helpful I was real impressed with how easy they made renting a uhaul I will definitely be back

James B.
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Le client n'a pas laissé de commentaire.

Steve H.
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Le client n'a pas laissé de commentaire.

Tasha C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeffrey D.
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Consider sanitizing the truck before the renter gets in it especially considering we are in a pandemic. I sanitized it myself and my wipes were filthy. Also the store did not pick my drop off/return location correctly and I had to call Uhaul to do it myself. Very inconvenient when I loaded the truck, drove 4 hours to my new home and had to waste valuable time calling Uhaul. I rented a 26 foot truck..."drives like a van loads like a truck"...not even close. The truck was a hunk of junk and unpleasant to drive!

Lyle Thomas V.
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Easy to find, huge parking lot, easy to maneuver. Friendly helpful staff! Drove out of my way to use them again.

Ralph R.
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Very well done

Ralph R.
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Le client n'a pas laissé de commentaire.

don P.
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Le client n'a pas laissé de commentaire.

Sandra N.
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Le client n'a pas laissé de commentaire.

David M.
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We now have to scrub the oil and grease off all our luggage. Filthy damn trailer sat at that location for weeks or months and not cleaned. Very friendly nice employees but is anyone cleaning units ? Never again use U Haul

GERALD J.
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Le client n'a pas laissé de commentaire.

ANDREW F.
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Everyone was very nice and helpful.

Matthew S.
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I rented two different trailers last week and both times, the experience was great. Great people greeted me, set up my contract and hooked up my trailers. 5 stars for sure. Thanks and I will continue to use this location.

Nathaniel C.
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Uhaul in Madison (Verona Rd) lied to me so many times. I wasted gas and time going to Janesville location because the people that work in the Madison location told me my Uboxes where going to be in Janesville the day they told me. I showed up to Janesville location and my Uboxes were not there. I called the Madison location so many times and and the continued to lie. I also called the Uhaul Customer service and they did not help me at all, just told me I need to contact Madison location. My Uboxes were supposed to be in Janesville since I moved to Wisconsin and it was transferred to Madison. Didn't get no apology, no refund, no nothing for me try to get my Uhaul in Janesville location nearly a month. Wasted my time on calling just so I can get lied to. I may not recommend Ihaul to any of my friends/ family and I may not use Uhaul any longer.

Julie F.
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Le client n'a pas laissé de commentaire.

Tammy B.
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Jesse was very helpful and polite And made sure everything was done correctly Very pleasant to work with and I am so sorry for not remembering her name but the young lady that worked with him was very kind and knowledgeable as well Very nice experience Thank you

Richard K.
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Le client n'a pas laissé de commentaire.

Patrick R.
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Le client n'a pas laissé de commentaire.

Stacy C.
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Le client n'a pas laissé de commentaire.

SARAH S.
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Le client n'a pas laissé de commentaire.

Alvin S.
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Le client n'a pas laissé de commentaire.

David G.
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Le client n'a pas laissé de commentaire.

Colin B.
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Closer location for pickup—we had to drive nearly an hour to pick up the truck and it threw off the timing of our moving day.

Brandon S.
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Keypads didn't work the majority of the times I went in to my storage unit and the door was either propped open or I had to go in through the main lobby. When I tried to rent a truck to get my stuff out and also help my new roommate move his stuff I had tried to get a 17' truck which was available online but I got a call shortly after stating the largest size they had available was 10' which wound up resulting in more trips and miles and wasn't even large enough for some of the furniture items that needed to be moved, so I paid more for unnecessary miles because even though I was moving 40+ miles away from the pickup location I still had to drive the truck back rather than being allowed to drop it off and a location closer. I will likely never use U-haul again, their trucks are outdated and this latest experience was a huge disappointment.

James T.
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Le client n'a pas laissé de commentaire.

Rhonda I.
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Give every customer the opportunity to be served by the ladies that were working on Sunday at the Milwaukee Street location in Janesville. They are efficient, respectful and truly care about the customers needs. Keep up the awesome work!

Soua C.
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The truck cabin had horrendous cigarette smell from the previous customer. This made the 45 minute ride to the new location a terrible experience. Customer service at the location was great but the equipment needed cleaning and deodorizing.

Timothy H.
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Le client n'a pas laissé de commentaire.

Christopher G.
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Great service all around!

MARTIN W.
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I reserved a truck for 8am, when I got there, was told I had to come back at 1-2pm to get the truck because of the type of reservation I had, (24/7). I noticed a truck of the same size I needed there but figured someone else had it. Came back at 1, app and internet barely works, took over an hour, and the only person working was incompetent. Finally got directed to the truck and it was the same one that had sat there all morning making my entire move 5 hours later than planned. I had also reserved and paid for a dolly which the employee said were sold out yet I still have paid for it. Ridiculously messed up the entire move for my family and we all ended up working through the night because of the 5 hour delay. If there wasn't a half hour wait to call I'd request a refund. Awful. Just awful.

Debra D.
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Le client n'a pas laissé de commentaire.

CARISMA J.
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The truck was dirty and a lot of scratches

Joseph S.
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Enjoyed the experience. Employees polite and helpful.

Connie B.
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I reserved a 26 foot truck to move on 9/26/20 to be picked up at 10:30 am. When I arrived to to pick up the truck the store manger said my reservation was changed to 5:30pm. I never received a email, phone call or text that this was supposedly happening. Needless to say there was no truck available after waiting a proximately an hour a 20 foot truck came available. This was the 2nd time this had happened to me at this location. I hopefully will not need to move anything if so I will be going with a different moving truck rental company.

Dillon D.
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It took some time waiting on hold before my call was answered but all good after that! They were very patient With all my questions.

Ronald B.
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Very smooth process.

john T.
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Le client n'a pas laissé de commentaire.

Jerry T.
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You need more help. Pick up and drop off were easy only because I checked in online. I feel sorry for the person who does not do this. This large facility needs more than one person on staff.

Jason H.
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Le client n'a pas laissé de commentaire.

Michael H.
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Excellent experience, very friendly

FOREST M.
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Jesse, the new owner, is professional and a hustler. He needs an assistant.

Keith T.
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Le client n'a pas laissé de commentaire.

Chris B.
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Le client n'a pas laissé de commentaire.

Charles C.
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Le client n'a pas laissé de commentaire.

karen m. | Expérience générale |
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Excellent experience however the door keypad needs to be fixed

Diane F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kate f. | Expérience générale |
Évaluation :

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

Lori S. | Premières impressions |
Évaluation :

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Matmanivong S. | Expérience générale |
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Everyone I delt with was very helpful and friendly

Penny W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Adam W. | Expérience générale |
Évaluation :

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

karen m. | Premières impressions |
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Quick and easy online and in person

JODI C. | Expérience générale |
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The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

Jeff E. | Premières impressions |
Évaluation :

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Deb B. | Premières impressions |
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Nice clean facility with helpful and friendly staff.

Michael I. | Premières impressions |
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Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

jill c. | Expérience générale |
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Water damaged ceiling caused mold inside. This needs to be addressed.

JONATHAN L. | Expérience générale |
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Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

Brenda A. | Expérience générale |
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Everything went as hoped!

Brenda A. | Premières impressions |
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The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

SAMANTHA A. | Premières impressions |
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Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

Randy W. | Expérience générale |
Évaluation :

Thanks for your services.

Jess R. | Expérience générale |
Évaluation :

Na

Sidney B. | Expérience générale |
Évaluation :

Make my move easy and seamless

CHRIS M. | Premières impressions |
Évaluation :

Ggg

Floyd G. | Premières impressions |
Évaluation :

Amber did a great job.

Cynthia V. | Premières impressions |
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Very responsive and accommodating.

Lakeisha C. | Premières impressions |
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Great job

Paul R. | Premières impressions |
Évaluation :

very friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!

Reginald T. | Expérience générale |
Évaluation :

Great service

gayle C. | Expérience générale |
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Every time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.

Diane R. | Premières impressions |
Évaluation :

Was very helpful with truck rental, storage and box purchases

keri ann h. | Expérience générale |
Évaluation :

Good, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.

Mary O. | Expérience générale |
Évaluation :

A very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!

Jennifer O. | Réservation |
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Fine quality

Sheung T. | Expérience générale |
Évaluation :

Very helpful when U-Haul appeared to have misplaced the equipments.

Julie B. | Expérience générale |
Évaluation :

Everyone from your Corporate Headquarters to the folks at your rental office need team training on basic computer skills to handle financial issues over the phone including how to close out an account

Lisa S. | Expérience générale |
Évaluation :

Everything was fine but when I was moving things in there was a smell by my unit that could have been something dead or …. I told them about it and they had it figured out when I came back

sandra b. | Expérience générale |
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I never went into the service center, but the communication with them was great, and u-box arrived with no damage to the contents. Was a nice way to ship things without having to drive a truck

Scott C. | Expérience générale |
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Overall a good experience

angel p. | Expérience générale |
Évaluation :

I moved out before my free month was up. Got a bill staing i owe rent plus late fees. Emailed and called and can NEVER get through. To this day i dont know what is going on. This is NOT the 1st.

Alfred W. | Expérience générale |
Évaluation :

The corridors between storage lockers are to narrow and the locker doors too low and narrow to accommodate large furniture items

Non reviews have been submitted for this location.

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