A few marker lights were not working and one bulb cover was missing. Having all lights working is important for safety reasons.
MARK MCustomer Reviews for U-Haul Moving & Storage of Janesville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It wasn't staff rather the truck broke down.
JERRY MGeneral manager was extremely helpful and courteous.
CAROLYN FGreat experience with a trailer rental. Staff was unbelievably courteous and helpful. They hooked everything up for me and made sure that I was comfortable. Highly recommend!!!
GREGORY LStaff, help/assistance, professionalism, explanation, equipment and location was absolutely WONDERFUL!
CATARINA JI really like the inside heated storage. The secure facility makes me confident that myself and my things are safe. And the employees are very helpful.
Jane B | Premières impressionsI use This place on milwaukee st Janesville ALOT. Excellent all around
CASEY WThe representative that checked me out, and back in was excellent. I think her name was Karen W. She got me checked out lightning fast with a clean, and functional truck. My check in process was equally quick and efficient. She was hustling everywhere she went, and I believe she was the only Uhaul employee that I ever saw for this rental. I really hope that this location values her, and rewards her hard work. Merci encore!
MICHAEL PI always rent st this location, but this was the first time using online check-in. It was truly an unpleasant experience and I will go back to in-person rentals in thy future. Otherwise, this U-Haul location is great!
Crystal MVery satisfied
KIM HTruck was a piece of junk headlight that didn't work. Body was very scratched up and dirty. Overall worse experience that I have had.
GARRY JThe team at this location made our pick up and drop off smooth and efficient. These 2 ladies deserve a pay raise and a bonus!
HEATHER MEasy process, very prompt and efficient. Everything went very smoothly on the phone and in person. Reserving on line was a pain, so I just called and was glad I did!
DALE OExcellent service à la clientèle. Quick and efficient rental process.
BRIAN SFat and friendly service
Calvin WThey were able to rent us a truck on short notice even though my reservation did not go through on the website.
TIMOTHY RAwesome staff… very friendly and kind…
GERMAN H | Premières impressionsI drove it 7 miles and when I returned it was told it was a $40 charge for gas because I didn't fill it? Are you kidding me?? I didn't even use a gallon of gas.
ADAM MEverybody was very helpful with everything and it was already when I needed it. That was very pleased with the service
ROGER BMake sure the battery is good in the truck!
FRANK TVery respectful, courteous staff.
Patti HGetting the truck was fast, dropping it off was faster. No problems, great experience.
KYLE S👍
PAUL MGreat rental service and staff.
DENNIS DMake sure truck tires are filled and compensate for extra gas put into truck plus don't charge as much for a truck with a check engine light on.
ALEXIS SVery smooth transaction all around and the equipment worked perfectly for our needs.
DAVID PLove this place on Milwaukee St
PAGAN SCody the General Manager is phenomenal! Highly recommend this location!! Thank you.
RODNEY PStaff was excellent and van was perfect for our needs.
MERRI OStaff was great!
ROBERT BThe rental price for the trailer was great. Staff at the center were great as well. If I ever have to rent a car hauler on short notice again (hopefully not) this is where I will come.
MARK SVery friendly and answered all my questions Great service and support
JOHN LThanks so much🥰❤️
Debra T | Expérience généraleThe girl working is always so friendly and helpful. She's a keeper
JESSE TAll good thanks
ROBERT KCustomer service at this location is always great. Very helpful and efficient staff.
BRIAN SRien
GORDON SSuper easy to rent and no issues at all! Friendly staff!
KASEY BGood service
samuel r | Expérience généraleSuper friendly and even helped us out when we forgot to return the dolly on time during a big move.
Rebecca ZSuper easy. Staff was very nice.
DUSTIN ESuper fast and friendly service!
THOMAS BVery easy and well priced. Boxes seemed a little expensive but the tape and other supplies were well priced. I was very impressed!
KELLY SThe staff were very helpful both picking up and returning the trailer that I rented.
PAUL MAllison R, the UHaul Rep, was awesome.
TIMOTHY Adrop off was a bit confusing. i did not want to put another app on my phone. If I had parked in line for drop off, nobody else could have pulled in. The ride was not smooth. I have rented before and this was not a nice ride
ANGELA CVery friendly and helpful staff
Matthew MThis is the best facility. Everything is easy and seamless and the value is just incredible
Cynthia J | Expérience généraleThe man that checked us in was very knowledgeable and extremely helpful.
Nancy TQuick pickup and easy return.
Brian DThe customer service was FIRST CLASS. WHOEVER THE GUY WAS WORKING THE MORNING OF 9-14-2024 AT THE JANESVILLE, WI, LOCATION ON EAST MILWAUKEE ST .....IS THE BEST!!! PERSONABLE, KNOWLEDGEABLE AND JUST DOWNRIGHT NICE.
STEVEN KCody and the whole team at this storage unit was polite, patience and caring. My storage was there for almost a year and my things are clean and bug free. The staff are super nice and resourceful. I appreciate them all.
tonyiel p | Expérience généraleThere is a lady with red hair who when needed help was very rude and disrespectful
Clarence h | Expérience généraleEasy to access and convenient free equipment to unload. Cody was especially helpful
Wendy R | Premières impressionsVery courteous and helpful. Clean safe spaces.
Allison S | Premières impressionsThe staff was very helpful and walked us through every step of the process. The free storage lock was very convenient. Would definitely use this facility again.
Chris B | Expérience généraleI couldn't get any of my furniture in the unit because of a pipe coming out of the wall making the door to the unit not open all the way. How inconvenient!! I had the unit for 2 days before I said something to the girl at the front desk, she looked for another unit and said there wasn't one anyways. I didnt even want a new unit I want my money back! I'm fed up with the whole experience! And do not want to spend my money on a place like that! And there's water damage on the ceiling above the unit with holes in the ceiling, I have pictures of it all! The girl didn't give my money back but said I could keep the lock...gheeee!! Thanks!!
Jessamin R | Expérience généraleI had my unit for 2 days before I moved what little stuff I had to put in it. Because getting a dresser or couch in the unit would be impossible or VERY inconvenient. The door to the storage wouldn't open all the way because of pipes from the building in the way. My bigger furniture wouldn't fit because of that(i took pictures)Also the ceiling to my unit has part of the ceiling missing with water damage above my unit. (I took pictures). The front desk lady was going to see about another unit but because I'm fed up with the whole experience I don't want another one and she also said she didn't have another one that size anyway... so that wouldn't have been helpful anyways. Not even a tiny refund was suggested! And I've only had it for 2 days. But I get to keep the lock she said...cool!
Jessamin R | Déménagement en ligneWhen I arrived at the storage facility they did not have a reservation for me. After a half an hour of back and forth it turns out they had one available to accommodate me. The storage unit was all the way in the back of the facility and they would not allow us to pull up to the garage door to unload. We had to bring everything down two long hallways. There were no lights above my storage unit and the lights in the hallway were not close enough to illuminate the unit. The contract stated that it was a split level unit, it was not. When I asked the manager about it he said that a small area of about 4 ft was considered the split level area. The size of the storage unit was also smaller than what was stated in the contract. I was given a smaller unit than what I had reserved and charged more per month than I was quoted. I contacted customer service in May and never received a follow up call. I also mentioned it to the manager upon check in and check out and nothing was done to reimburse me or rectify the situation. I definitely will not be using or recommending UHaul for my future moves or storage needs.
Jeni J | Expérience généralePaid my storage bill May 19th June 1st moved out they refused to refund half of my money back and refused to let me put my lock back on to continue using it and then they wanted me to pay another month even though I was paid up until June 19th, they told me they cut my lock off the unit if I put it back on first of all that lock is my property not theirs and I paid for that storage unit until the 19th unacceptable very rude and disrespectful manager
TAMMY D | Expérience généraleYour rates are to high I found a place for $90 and it's 4times the size I like U-Haul but I have to get my money worth and unfortunately it's at another place... 😔 Sorry
john n | Expérience généraleI have gotten at least 20 emails from U-Haul with no way to unsubscribe. I never left my storage unit and yet had to get it reassigned and now my email is being blown up every hour with an email stating to do the survey. It's the only reason I'm doing the survey right now is to stop all these emails.
Patricia D | Premières impressionsUnbelievable. I had the most negative experience with another storage company and then I tried U-Haul and my experience was so easy. Just wonderful
Cythina J | Premières impressionsExtremely helpful and kind employees you have in Janesville WI. Merci.
CHERRY B | Premières impressionsWe were very pleased with the staff and the overall experience. 😀
JANE H | Expérience généraleVery helpful staff!
Randy R | Premières impressionsRaven is the best very friendly and helpful.
Charity T | Expérience généraleIf everything else was completely horrible, I would still go back because of Cody. Best manager ever!
john m | Expérience généraleUHaul and the Self Service storage Employees were top Notch. They were polite, helpful, accommodating and patient. I had originally scheduled a drop off at another location and UHaul made it pain free to change the drop off to the place we stored our belongings. They didn't even blink an eye. That was a total game changer for us. I would recommend them everyday of the week and twice on Sunday. Fantastic experience. They made a stressful, emotional time and incredibly smooth transition. THANK YOU!
Sandy T | Premières impressionsCody Johnson should be fired , not helpful , was rude and was not doing his job! Don't know how he got his name on door but it should be taken off . Any questions please call me at 8593933438 , I did file complaint against him and hope he's fired!!! Very unsatisfactory service.!!!! I didn't not use any of uhaul units , I went to another company! Would not recommend uhaul storage to anyone after my experience. My money was supposedly refunded but have not seen it on my credit card. Would love to discuss this with someone other than Cody Johnson please call me!!!!
Mildred H | Déménagement en ligneRecently, since Cody has been Manager, the facility has been very well kept up and accommodating. He has done an excellent job! The move out was stream line and easy.
GERBER P | Expérience généraleBien
Amira W | Expérience généraleThey need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.
Deanna H | Expérience généraleSadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed
Timothy S | Expérience généraleExcellent experience however the door keypad needs to be fixed
karen m | Expérience généraleI visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.
kate f | Expérience généraleI have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!
Lori S | Premières impressionsEveryone I delt with was very helpful and friendly
Matmanivong S | Expérience généraleWe were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends
Adam W | Expérience généraleQuick and easy online and in person
karen m | Premières impressionsThe 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo
JODI C | Expérience généraleActually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...
Jeff E | Premières impressionsNice clean facility with helpful and friendly staff.
Deb B | Premières impressionsSince we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.
Michael I | Premières impressionsWater damaged ceiling caused mold inside. This needs to be addressed.
JILL C | Expérience généraleClimate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.
JONATHAN L | Expérience généraleEverything went as hoped!
Brenda A | Expérience généraleThe ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!
Brenda A | Premières impressionsWorst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on
SAMANTHA A | Premières impressionsThanks for your services.
Randy W | Expérience généraleNa
Jess R | Expérience généraleMake my move easy and seamless
Sidney B | Expérience généraleGgg
CHRISTOPHER M | Premières impressionsAmber did a great job.
Floyd G | Premières impressionsVery responsive and accommodating.
Cynthia V | Premières impressionsGreat job
Lakeisha C | Premières impressionsvery friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!
Paul R | Premières impressionsGreat service
Reginald T | Expérience généraleEvery time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.
gayle C | Expérience généraleWas very helpful with truck rental, storage and box purchases
Diane R | Premières impressionsGood, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.
keri a | Expérience généraleA very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!
Mary O | Expérience généraleFine quality
Jennifer O | RéservationVery helpful when U-Haul appeared to have misplaced the equipments.
Sheung T | Expérience généraleEveryone from your Corporate Headquarters to the folks at your rental office need team training on basic computer skills to handle financial issues over the phone including how to close out an account
Julie B | Expérience généraleEverything was fine but when I was moving things in there was a smell by my unit that could have been something dead or …. I told them about it and they had it figured out when I came back
Lisa S | Expérience généraleI never went into the service center, but the communication with them was great, and u-box arrived with no damage to the contents. Was a nice way to ship things without having to drive a truck
sandra b | Expérience généraleOverall a good experience
Scott C | Expérience généraleI moved out before my free month was up. Got a bill staing i owe rent plus late fees. Emailed and called and can NEVER get through. To this day i dont know what is going on. This is NOT the 1st.
angel p | Expérience généraleThe corridors between storage lockers are to narrow and the locker doors too low and narrow to accommodate large furniture items
Alfred W | Expérience générale