Customer Reviews for U-Haul Moving & Storage of Janesville

4 883 évaluations

1900 E Milwaukee St   Janesville, WI 53545
(E Of Randall)

(608) 756-3980

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(608) 756-3980

1900 E Milwaukee St
Janesville, WI 53545
(E Of Randall)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The gentlemen who helped us with our rental was very informative and had answers to all my questions. Very professional staff, and clean facility I would highly recommend this location to my friends and family! Keep up the good work and thanks again.

Clinton Steele 
Évaluation :
5

The staff was excellent. Friendly, knowledgable, and efficient. Truck was newer and clean.

Carrie Casper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Rivest 
Évaluation :
3

This location could be recommended but definitely not for storage.

GLORIA CAMPBELL 
Évaluation :
5

Everything went great and received professional service. The Movers did a fantastic job!

Daniel Kohn 
Évaluation :
5

Customer service was outstanding !!

Patrick Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethany Simon 
Évaluation :
5

Super easy to deal with. Had exactly what I was looking for at a reasonable rate.

john Dietschweiler 
Évaluation :
5

The U-Haul app wouldn't load so I ended up having to go inside to get my truck which could have been an issue after hours. But everything went smoothly and the employee that helped me was great.

Jessica Klingaman 
Évaluation :
2

Specifically asked if the ramp was at least 5 feet wide prior to leaving the site. Was told it was by the employee. Got to our location and it was 4'9" and we couldn't actually load our cargo because the ramp wasn't wide enough. Never actually used to the Uhaul. Otherwise the trailer tows nicely and was really easy to drive with. Well built.

Rory Bade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Graf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Payne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kymberlie Griffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Grassl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Jones 
Évaluation :
5

Everything and every employee were great. Couldn't have been more pleased

Garrett summers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Gerard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Hamm 
Évaluation :
1

Unfortunately, the return experience was not good and overall we were charged quite a lot extra. We tried to return the uhaul truck before the store closed, and attempted to call beforehand to let the location know we were almost there, but no one answered. When we arrived right at close the door was locked, so I knocked, and eventually a woman with a nose piercing answered. I explained to her that my wife made a mistake while refilling the Uhaul Truck and accidentally gave it a full tank, but the girl said they do not give reimbursements for accidental gas refills. I explained we also had to drive an extra trip from Madison to Janesville, and if there is a possibility to get rid of the extra mileage charges due to the overfilling of the gas tank, she said no and it was obvious she just wanted to get out of there and go home. Can't blame her, but in order to do a mobile truck return, we had to charge our card a large amount due to the extra mileage. Very frustrating experience that turned a $190 rental into a rental costing over $300, with no assistance to help engage this. It also didn't help my experience that when I booked through the Uhaul website, I found out everything was more expensive than using the mobile app that I looked through later. Overall, I was not happy with our Uhaul rental and neither was my wife.

Christopher Anderson 
Évaluation :
2

I received the confirmation text/email that my selected location was all set for mobile pickup AND IT WAS NOT. After time talking to a U-Haul representative she got our location switched to Janesville. This was very inconvenient and upsetting.

MICHELE NORLAND-FLEMING 
Évaluation :
5

Counter women was outstanding!

John Mauermann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Schwarz 
Évaluation :
5

I received excellent service. No changes at this time.

Vincent Hollins 
Évaluation :
5

Matt did an excellent job, all of the staff were super friendly and helpful. Not just to me but the other customers. I would highly recommend this location!

Nollan Czapieski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mirsa Sullivan 
Évaluation :
5

The employee working that morning always provides excellent customer service, even when working alone.

john tyborski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Rucker 
Évaluation :
4

Put 22 miles on truck. Took 6 gallons of gas to fill. Either the truck got less then 4 miles to gallon or tank wasn't full when picked up.

Jim Jennings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Majeed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Quirino 
Évaluation :
4

Everything at this location was good but the app was terrible and I had multiple issues with is while trying to return my truck.

Justine Ekman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Folberg  |  Premières impressions 
Évaluation :
1

I am still waiting for a representative to follow up and contact me about a grievance I have with uhaul. I guess uhaul is too big to care.

Craig Cleven 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Schuler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Schmoldt 
Évaluation :
5

The location was great, The person who helped me was great! The van i rented was fine. I think the rates you guys charge for the 2 hours i used the van was insane and will probably never rent from uhaul again. I was charged $75.97. the only reason why i went ahead and rented it was because i was off all day and wasnt sure when id be able to do this . I can see if it was for the whole day. Just felt like i was gouged thats all.

Anthony Episcopo 
Évaluation :
5

All good clean and safe environment will rent from there again thanks

ROBERT KAUFFMAN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abigail Foley 
Évaluation :
1

I asked for a utility dolly, and was charged for one. When I got to my location, I realized that the dolly was never put in the trailer I rented. I called and was told I could get reimbursed for not having one, but when I dropped the trailer off, I was told I couldn't be reimbursed. At this point, I still have no been.

Christopher Grimm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tremayne Streety 
Évaluation :
5

The people there were the best. Quick and knowledgeable, friendly. Great experience.

Brooklyn Trumpy 
Évaluation :
5

I use The Milwaukee St location in Janesville quite often and the staff is very professional. I only rent from this location because of this. Karen knows us from being a repeat customer but is still professional and explains everything. Karen is a very good asset to your company. Thank you, Keith

Keith Le Grand 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE MANGER 
Évaluation :
5

Customer service was fantastic. From renting to returning it. Your staff was very friendly and helpful.check in and out was very fast.

chris turner 
Évaluation :
3

The rep when I returned the truck was exceptionally rude. Drove the trucks around the lot at high rates of speed and the customer area smelled like someone was smoking weed in there.

Nicholas Seichter 
Évaluation :
5

It went good.

Michael Cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tige pollard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin Marklein 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendell ANDERSON 
Évaluation :
5

Easy drop off, clean and friendly. Anytime I need moving/storage equipment, I will definitely go here!

Joe Manusos 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin smith  |  Premières impressions 
Évaluation :
5

We rent there quite regularly and we're always treated with awesome professionalism. They always get us done quickly and efficiently and very thorough with everything. It's refreshing to see your customer service team so nice and personable. This is why we will only use this location for our rentals.

Keith Le Grand 
Évaluation :
5

Very helpful and friendly staff, made the trip a breeze.

SPENCER GRAGER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin Clarke 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Ostenson 
Évaluation :
5

The two people working there were great!

Michael Schuler 
Évaluation :
4

No suggestions at this time. I had no issues finding the location, the truck or the keys.

IVY JANAK 
Évaluation :
5

Great service!

Ronald Burdick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Lausier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Matzke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Porter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Clark 
Évaluation :
5

Aucun

Virginia Cesar 
Évaluation :
5

Was told couldn't give me a receipt but would email me one. Even checked to make sure email was correct. Never got one.

Jim Jennings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karla keller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence hayes  |  Online Move In 
Évaluation :
5

It would be nice for my situation if there was less then a 6 hour rental or if you gave people a brake on the mileage charge when they brought the truck back in less the 6 hours. If I could get a truck for 2 to 4 hours and not have to pay mileage I would definitely use them more.

Justin Gullickson 
Évaluation :
1

The process from start to finish was consistently changing. Our pick up and drop off locations changed, equipment availability and sizes changed. We paid more for less. It was a tumultuous experience. This wasn't just from the Janesville location. This was anU-Haul experience that left us completely unable to provide a good rating.

RITA FULLER 
Évaluation :
3

Customer service needs to improve. I was barely shown how to operate uhaul. Also, I needed to make a last minute change and rep told me that they could not tell me the updated rate or print a new contract.

Amer Karim 
Évaluation :
4

I got the trailer and it had a tire that was very low. I noticed it the next morning and took the trailer back so they could fix the problem. I had concluded they would either replace the tire or repair the tire. They said I would have to call roadside service myself to have the tire repaired or replaced. That didn't make any sense to me. After all I am right there at the Uhaul rental place!!I thought they should have called roadside assistance. They did put air in the tire so i could go on my way.

Terry Voice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia Cesar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren Schroeder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Wacker 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Callie Edwards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Christiansen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Doetsch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel Arceo 
Évaluation :
5

Great equipment, easy to book and best prices.

Jesse Haver 
Évaluation :
1

Reverse camera stopped working after hitch install

Dennis Luis-Aragon 
Évaluation :
4

Great place and friendly

jesus guajardo 
Évaluation :
5

My only complaint is that I was charged $105 twice, so $210 is currently being held out of my checking account.

Jill Meier 
Évaluation :
5

Everything was great your staffing was amazing they help me get a storage unit. I thought I already had one but it was not on there she got me one right one . That took a lot off my shoulders. Thanks for everything I appreciate it .

Brenda Porter 
Évaluation :
5

I have used this location in the past with good results. My experience from online registration to turning in the trailer was seamless. I would highly recommend this location an U-Haul. U-Haul representatives were very helpful.

randy lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Cole 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD TAYLOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Schwarz 
Évaluation :
5

Excellent customer service. I think we've used this location 5 times since April and have always been treated Excellent.

Keith Le Grand 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Flock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN WILLADSEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah Seri Leah Seri 
Évaluation :
5

Great service and value once again.

Dennis Demoss 
Évaluation :
5

For vitual pick up and drop off the application is extremely buggy.

JAMES LANKFORD 
Évaluation :
5

Excellent service à la clientèle. Highly recommend this particular U-Haul location.

Ann S Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL BARDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Hesselman 
Évaluation :
5

To whom it may concern. We recently completed a local move. This would not have been possible without the outstanding customer service and support offered by our Janesville, WI UHaul location. UHaul has always provided (nationally) great functional equipment and a wide range of great products to help with a move, but national does not control local staffing. To say we were grateful and impressed for the Janesville staff would be a great understatement. Many thanks to them.

andrew arnold 
Évaluation :
5

Excelente .

Roman Santos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Antonopoulos 
Évaluation :
5

Excellent $19,95 day rental and value.

Dennis Demoss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent Marsden 
Évaluation :
5

Convenient and great value. Thank you

Dennis Demoss 
Évaluation :
5

The guy that helped me was kind and very helpful

Falen Mata 
Évaluation :
1

When I arrived at the storage facility they did not have a reservation for me. After a half an hour of back and forth it turns out they had one available to accommodate me. The storage unit was all the way in the back of the facility and they would not allow us to pull up to the garage door to unload. We had to bring everything down two long hallways. There were no lights above my storage unit and the lights in the hallway were not close enough to illuminate the unit. The contract stated that it was a split level unit, it was not. When I asked the manager about it he said that a small area of about 4 ft was considered the split level area. The size of the storage unit was also smaller than what was stated in the contract. I was given a smaller unit than what I had reserved and charged more per month than I was quoted. I contacted customer service in May and never received a follow up call. I also mentioned it to the manager upon check in and check out and nothing was done to reimburse me or rectify the situation. I definitely will not be using or recommending UHaul for my future moves or storage needs.

Jeni Jerzewski  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah Riese  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collette Broady Grund  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharmane Anderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Milton  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL DOOLEY  |  Premières impressions 
Évaluation :
1

Paid my storage bill May 19th June 1st moved out they refused to refund half of my money back and refused to let me put my lock back on to continue using it and then they wanted me to pay another month even though I was paid up until June 19th, they told me they cut my lock off the unit if I put it back on first of all that lock is my property not theirs and I paid for that storage unit until the 19th unacceptable very rude and disrespectful manager

TAMMY DICKMAN  |  Expérience générale 
Évaluation :
5

Your rates are to high I found a place for $90 and it's 4times the size I like U-Haul but I have to get my money worth and unfortunately it's at another place... 😔 Sorry

john nowak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY NYHUS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Rausch  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Rausch  |  Premières impressions 
Évaluation :
4

I have gotten at least 20 emails from U-Haul with no way to unsubscribe. I never left my storage unit and yet had to get it reassigned and now my email is being blown up every hour with an email stating to do the survey. It's the only reason I'm doing the survey right now is to stop all these emails.

Patricia DeLambo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Hubert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew sherman  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon Graves  |  Expérience générale 
Évaluation :
5

Unbelievable. I had the most negative experience with another storage company and then I tried U-Haul and my experience was so easy. Just wonderful

Cythina Johnson   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE MORRIS  |  Expérience générale 
Évaluation :
5

Extremely helpful and kind employees you have in Janesville WI. Merci.

CHERRY BARNES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl SUNBY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUG HAWTHORNE  |  Expérience générale 
Évaluation :
5

We were very pleased with the staff and the overall experience. 😀

JANE HIGLEY  |  Expérience générale 
Évaluation :
5

Very helpful staff!

Randy Refsland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent ennocenti  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Flora  |  Expérience générale 
Évaluation :
5

Raven is the best very friendly and helpful.

Charity Thomas'Adams  |  Expérience générale 
Évaluation :
5

If everything else was completely horrible, I would still go back because of Cody. Best manager ever!

john miller   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy wennerhome  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Savage  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charity Thomas'Adams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Schmitt  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA SCHUT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKALLAN PEARSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Pospeschil  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john nowak  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhiannon Ruosch  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Lombardi  |  Expérience générale 
Évaluation :
5

UHaul and the Self Service storage Employees were top Notch. They were polite, helpful, accommodating and patient. I had originally scheduled a drop off at another location and UHaul made it pain free to change the drop off to the place we stored our belongings. They didn't even blink an eye. That was a total game changer for us. I would recommend them everyday of the week and twice on Sunday. Fantastic experience. They made a stressful, emotional time and incredibly smooth transition. THANK YOU!

Sandy Takacs  |  Premières impressions 
Évaluation :
1

Cody Johnson should be fired , not helpful , was rude and was not doing his job! Don't know how he got his name on door but it should be taken off . Any questions please call me at 8593933438 , I did file complaint against him and hope he's fired!!! Very unsatisfactory service.!!!! I didn't not use any of uhaul units , I went to another company! Would not recommend uhaul storage to anyone after my experience. My money was supposedly refunded but have not seen it on my credit card. Would love to discuss this with someone other than Cody Johnson please call me!!!!

Mildred Huff  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Knight  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor Clifford  |  Expérience générale 
Évaluation :
4

Recently, since Cody has been Manager, the facility has been very well kept up and accommodating. He has done an excellent job! The move out was stream line and easy.

GERBER PRODUCTS COMPANY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Bowen  |  Premières impressions 
Évaluation :
5

Bien

Amira Wilson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gracey McDonald  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Garzaro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrie Marling  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maira Acosta  |  Expérience générale 
Évaluation :
3

They need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.

Deanna Hyde  |  Expérience générale 
Évaluation :
4

Sadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed

Timothy Shortreed  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric Hubert  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha Crowe  |  Expérience générale 
Évaluation :
4

Excellent experience however the door keypad needs to be fixed

karen mausser  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane Feggestad  |  Expérience générale 
Évaluation :
5

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

kate freed  |  Expérience générale 
Évaluation :
5

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Lori Schlosser  |  Premières impressions 
Évaluation :
5

Everyone I delt with was very helpful and friendly

Matmanivong Songsinh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny Wise  |  Expérience générale 
Évaluation :
5

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

Adam Worachek  |  Expérience générale 
Évaluation :
5

Quick and easy online and in person

karen mausser  |  Premières impressions 
Évaluation :
2

The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

JODI CLARK  |  Expérience générale 
Évaluation :
5

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Jeff Edwards  |  Premières impressions 
Évaluation :
4

Nice clean facility with helpful and friendly staff.

Deb Blum  |  Premières impressions 
Évaluation :
2

Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

Michael Ibis  |  Premières impressions 
Évaluation :
3

Water damaged ceiling caused mold inside. This needs to be addressed.

jill crista  |  Expérience générale 
Évaluation :
4

Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

JONATHAN LACK  |  Expérience générale 
Évaluation :
5

Everything went as hoped!

Brenda Albrent  |  Expérience générale 
Évaluation :
5

The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

Brenda Albrent  |  Premières impressions 
Évaluation :
1

Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

SAMANTHA ANDERSON  |  Premières impressions 
Évaluation :
5

Thanks for your services.

Randy Walter  |  Expérience générale 
Évaluation :
3

Na

Jess Reed  |  Expérience générale 
Évaluation :
5

Make my move easy and seamless

Sidney Behlendorf  |  Expérience générale 
Évaluation :
5

Ggg

CHRIS MUELLER  |  Premières impressions 
Évaluation :
5

Amber did a great job.

Floyd Gillenberg  |  Premières impressions 
Évaluation :
5

Very responsive and accommodating.

Cynthia Vickerman  |  Premières impressions 
Évaluation :
5

Great job

Lakeisha Crossley  |  Premières impressions 
Évaluation :
5

very friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!

Paul Raso  |  Premières impressions 
Évaluation :
5

Great service

Reginald Taylor  |  Expérience générale 
Évaluation :
1

Every time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.

gayle Coeppen  |  Expérience générale 
Évaluation :
5

Was very helpful with truck rental, storage and box purchases

Diane Reiner  |  Premières impressions 
Évaluation :
4

Good, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.

keri ann hollerud  |  Expérience générale 
Évaluation :
5

A very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!

Mary O'Donnell  |  Expérience générale 
Évaluation :
4

Fine quality

Jennifer Olmstead  |  Réservation 
Évaluation :
5

Very helpful when U-Haul appeared to have misplaced the equipments.

Sheung Tak  |  Expérience générale 
Évaluation :
1

Everyone from your Corporate Headquarters to the folks at your rental office need team training on basic computer skills to handle financial issues over the phone including how to close out an account

Julie Brown  |  Expérience générale 
Évaluation :
3

Everything was fine but when I was moving things in there was a smell by my unit that could have been something dead or …. I told them about it and they had it figured out when I came back

Lisa Schmidt  |  Expérience générale 
Évaluation :
5

I never went into the service center, but the communication with them was great, and u-box arrived with no damage to the contents. Was a nice way to ship things without having to drive a truck

sandra balkey  |  Expérience générale 
Évaluation :
5

Overall a good experience

Scott Campbell  |  Expérience générale 
Évaluation :
2

I moved out before my free month was up. Got a bill staing i owe rent plus late fees. Emailed and called and can NEVER get through. To this day i dont know what is going on. This is NOT the 1st.

angel phillips  |  Expérience générale 
Évaluation :
1

The corridors between storage lockers are to narrow and the locker doors too low and narrow to accommodate large furniture items

Alfred Weston  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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