Customer Reviews for U-Haul Moving & Storage of Janesville

3 984 reviews

1900 E Milwaukee St   Janesville, WI 53545
(E Of Randall)

(608) 756-3980

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(608) 756-3980

1900 E Milwaukee St
Janesville, WI 53545
(E Of Randall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Michelle checked me out when I returned and was awesome! So easy and quick. I had a great overall experience. I decided to rent that morning and picked up within 20 minutes.

JODY C. 
Évaluation :
5

Fast service pick up and drop off

PERRY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY G. 
Évaluation :
3

Better customer service

stormee B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH A. 
Évaluation :
5

The person who helped me at pickup at noon and drop off at 3:30 was so sweet, helpful, and delivered quick and efficient service and deserves a raise.

Austin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY J. 
Évaluation :
3

The app for checking in to get the vehicle took 30 minutes to finally get thru it so I could get the vehicle!

Brett L. 
Évaluation :
1

I reserved a 10' at a specific location then the day before I was picking it up the location changed to an hour from my original pickup . Then searched all surrounding pick up sites and not a thing available except a 20' truck still 40 min away…on top of that, the website wouldn't let me edit my pick up or drop off location for my current reservation so I had to go through a whole new reservation process. I have used Uhal several times and am very disappointed.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken G. 
Évaluation :
3

TWICE my U-Haul order was unavailable. I was promised 50 $credit I didn't receive which was told to me twice I'd receive it both conflicting ways…email and at pick up. Didn't get it. Insufficient check in people twice with long waits. Best condition truck so far but gas mileage was horrible.. Unless I get the credit promised I'll go elsewhere next time. Ridiculous to expect people to drive 60 miles one way to pick up a truck from another location. This online service sucks.

LAURIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOGAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN E. 
Évaluation :
5

Bien

Amira W.  |  Expérience générale 
Évaluation :
5

The employee that helped when we picked up and dropped off was absolutely great. I can't remember his name but because if him, we will be using Uhaul for everything in the future

JOSEPH W. 
Évaluation :
5

Staff was very friendly and helpful.

Charles S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RITA W. 
Évaluation :
2

Leaving the gas tank on EMPTY is not a good thing when you first receive the vehicle. And then asking to leave a 1/4 tank of gas when we didn't even RECEIVE that ourselves? Poor business management and customer service.

TYLER G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gracey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Marie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G. 
Évaluation :
2

I recently purchased a new hitch and ball. The 2" ball had a 1 1/4" shaft. The facility did not have a wrench or socket to tighten/inspect the retaining nut for the ball. I was curious how they would have inspected any customer picking up a trailer? I spent 45 min running around town to locate a 15" crescent wrench to tighten the nut before I could pick up the trailer.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARTH P. 
Évaluation :
4

The staff in Janesville was very helpful and accommodated my changes in rental equipment and pickup date.

Donald W. 
Évaluation :
3

Cargo van was new, comfortable, drove well, but the cab was not cleaned well before rental.

WILLIAM Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK F. 
Évaluation :
5

I tried to reserve a trailer for Saturday at the Milwaukee street location. I checked up on it and they had me pick it up in Waukesha. I had them change it back. I then got a notice that I had to pick it up in whitewater. I drove up the Milwaukee St location and straightened it out with the worker. He checked with the manager and put a note in the reservation that I would pick it up there. When I arrived for pickup the guy at the desk said I had to pick it up in whitewater. Luckily the guy I felt with earlier was there and had the trailer there for me. It is always an adventure with U haul. Whatever your systems are, they are truly fucked up. I have little confidence in your company so I make sure to double check when it's important that I get a trailer. If it wasn't for the good people at the store your company would be a total shit show. It's up to upper management to figure their shit out and get their systems in place and not to rely on the front line employees to deal with it.

FREDRICK B. 
Évaluation :
3

Reserved and paid for a 20 foot truck. On arrival they said they were out of 20 foot trucks and changed it to a 15 foot and did not give any refund.

BRIGID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
5

On-site staff provided excellent service.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan R. 
Évaluation :
5

All good. Employees were very friendly and happy people, made me feel good about things.

LISA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
1

The place I was told to go pick up the trailer didn't have it after 45 min wait was sent to the Milwaukee street place pick up trailer and drove home and found out trailer had a lock on it drove back and pick up another which was not cleaned out drove home next morning 1 of the tires was low drove back and wanted the tire replaced was told they don't repair and I would have to wait 3 hours

BRADLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEE A. 
Évaluation :
3

I rented a van on Sunday, but this location had only one employee working and it was very busy. She was friendly and helpful, but customers had to wait. I was given a van that hadn't been checked in from the last customer. It had only 3/4 tank of gas and still had a dolly and two packages of blankets in the back. I returned the van with a full tank but wasn't credited for the gas I didn't use. I tried to tell the employee but she said she was too busy and that she would not charge me extra. I'm not complaining about her; just the fact that she had no help.

Pam B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale M. 
Évaluation :
5

Improve your app so it works when needed

Kristen G. 
Évaluation :
4

When I make a reservation (made in advance)for a certain location, I expect to have it there or close by. I had to drive 45 minutes to get the uhaul. Not happy especially with high gas prices.

KIMBERLY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORA T. 
Évaluation :
5

The return process was challenging to find. Nothing about process in the paperwork giving to me. Their needs to be a more clear click option on your website. Returning after hours! Click Once I figured it out by googeling what to do and got logged in. It was then easy to follow the instructions. The return took me almost 30 mins in your lot last night. Other than that it worked perfectly.

SHAYN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philomena L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip Y. 
Évaluation :
3

It was a standard Uhaul experience. Self check-in is nice. Please make the accepting / verification process quicker. The electronic verification/ accepting took 4-5min to go through. Not sure if that's because it was a weekend morning? Also, the truck I was assigned was really, really loud when driving. It almost sounded like a Diesel engine!

Chelsey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiara A. 
Évaluation :
3

My Uhaul that I rented had starter issues I was told before taking it…. A couple times I had trouble starting the vehicle… also I was told it was full of fuel and it wasn't which I took a picture. I filled the tank full when I brought it back and explained it to the lady at the counter which she said I would be compensated for filling up the truck and I didn't see I was compensated on my final bill……

TRAVIS S. 
Évaluation :
5

when I tried to extend my rental online I was not allowed to do so. I called to extend my rental and nobody answered enen aftrer waiting 15 min on hold.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

virginia M. 
Évaluation :
5

Everything was great, the manager was very professional n great to work with

LARRY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY J. 
Évaluation :
5

AWESOME SERVICE,Thanks Jesse👌

MARCELLOUS R. 
Évaluation :
5

This is our favorite place locally for rental, we generally get a truck or 2 each year

DOUGLAS M. 
Évaluation :
5

However we were told to drop off the trailer at Woller True Value in Elkhorn Wi they would not accept trailer unless I could back into a very tight space. When I asked if he could move the van over he said if I couldn't back into that spot I had no business renting and to take back some place else or he calling the cops. We sat in his parking lot for over an hour trying to find another place. Finally they found Janesville which was along ways away

Arvin P. 
Évaluation :
5

The poor manager Jessie was so busy he wasn't able to walk me thru a check of my truck. Also wi had reserved a 26ft truck since April. The day before the move uhaul tells me I now have a 20ft truck. I tried to explain I have a 26 and it didn't matter they did not have one. So because of that we needed a trailer too. Which we still had to leave stuff behind we were moving to South Carolina. I was so disgusted in uhaul this time.

KAREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY G. 
Évaluation :
3

Air conditioning in the truck did not work. Temperatures were in the 90s which made driving very unpleasant.

Andrew M. 
Évaluation :
5

It was all good. Jesse was very professional.

suzie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
3

Before billing me, ask me if I filled out a moving survey. My movers told me to fill out a survey after I was billed and I missed out on a 10 % discount.

BROOKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annabelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Attendant was so helpful, glad to work with her. Very satisfied with our experience.

CLAYTON S. 
Évaluation :
5

I was helped by Raven. She was knowledgeable and very helpful throughout my entire time there. She was by herself and handled myself and the other guests with poise and professionalism.

GREGORY O. 
Évaluation :
5

The lady here was amazing, funny, and quick. I was in there for less than 10 minutes dropping off the truck.

Jessica F. 
Évaluation :
5

Your billing statement and fees are a mess. Product plus tax gives total. Have no idea what you do

TIMOTHY M. 
Évaluation :
5

I picked up a tow dolly and we tested the turn signals and brake lights before I left the location. While backing into the driveway to load the car on the dolly we noticed the right tail light was not working. I returned to the Uhaul location and your staff quickly determined that it was a bad fuse in my truck. They assisted in resolving the problem quickly. Excellent customer service, thank you!!!

JAMES O. 
Évaluation :
5

Process was great no suggestions

STEVEN S. 
Évaluation :
5

Very happy with the staff on milwaukee st. They were swift, courteous, and focused on the safety of attachment and use of the rented trailer

Michael C T. 
Évaluation :
1

I returned this rental during business hours yet they didn't check it in until the next morning and now I'm being charged an after hours fee. This is not acceptable!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

After using uhaul truck rentals all over Wisconsin for years this location was by far the best experience I've ever had. Check in and check out was very fast, the entire uhaul team was extremely friendly and helpful, and the truck I had was in very good condition. I will definitely recommend this location to my friends and family in the future.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
2

We waited outside as the posted sign suggested, but nobody came to check us out. Went inside, and not near as inviting as Green Bay.

Thomas I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
5

Did a nice job. Quick in and out and drop off.

JERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrie M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maira A.  |  Expérience générale 
Évaluation :
3

They need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.

Deanna H.  |  Expérience générale 
Évaluation :
4

Sadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed

Timothy S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha C.  |  Expérience générale 
Évaluation :
4

Nice clean facility with helpful and friendly staff.

Deb B.  |  Premières impressions 
Évaluation :
5

Very responsive and accommodating.

Cynthia V.  |  Premières impressions 
Évaluation :
4

Fine quality

Jennifer O.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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