Le client n'a pas laissé de commentaire.Tiffany C. | Expérience générale
Customer Reviews for U-Haul Moving & Storage Of Jasmine Lakes
Pour nous contacter
Port Richey, FL 34668
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This is the first time I rented a uhaul. This location is right by my house and River was awesome at the checkin !Lisa M.
Customer support was on point, good jobJacob H.
Le client n'a pas laissé de commentaire.Brian M.
They were mostly very helpful and friendly, except the lady who checked me in. Then neither I nor my husband smoke and we were given a truck that wreaked of cigarettes. I have asthma and allergies and this made using the vehicle extremely uncomfortable. And the gas was marked incorrectly on the sheet she gave me that said where it needed to filled back up to before returning. But at least they had something for me to use with short notice.toia H.
Perfect experience. Service excellent please make sure that is noted. Andrew Scherer very professional and did a great job. Please acknowledge him.Carlo B.
Wonderful service! Thank you.Jeanette M.
Awesome experience! smiley faceGORDON W.
Le client n'a pas laissé de commentaire.Altan B.
Le client n'a pas laissé de commentaire.Nestor C.
Le client n'a pas laissé de commentaire.nancy s. | Premières impressions
Le client n'a pas laissé de commentaire.Velena I. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth H.
I've been to this U-Haul place a couple times at this location and the service here is top notch!LINDSAY S.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Bart S.
Le client n'a pas laissé de commentaire.Doug M.
Le client n'a pas laissé de commentaire.Christina C.
The 10ft van I received smelled like cigarettes and did not shift correctly causing for high gas usage. The info on the level of gas that was supposed to be in the vehicle was not accurate. It was actually lower than what was indicated on the paper work. Overall will not use this location again or recommend to friends/familySteven K.
Jesse, Andrew and Josh were very helpful. Tell Andrew I missed my plane! No worries, just get another flight. Thanks to you all for helping so much during our move. The trucks, the boxes, the storage units. Thank you very much.luna M. | Premières impressions
Make sure that they don't have to drive 40 minutes each way to pick up the equipment when the reservation was made for a location minutes from the housePHILLIP B.
Make sure that they don't have to drive 40 minutes each way to pick up the equipment when the reservation was made for a location minutes from the housePHILLIP B.
Jesse and his staff were great.Emily L.
Le client n'a pas laissé de commentaire.robert P.
Unit was full of hay and dirt, make sure it is swept before giving to customer.Sheri M.
Josh was the rudest person I ever met in my life. Also uhaul made unauthorized charges to my account.SHANICE E.
Le client n'a pas laissé de commentaire.hope R.
Le client n'a pas laissé de commentaire.JAMES F.
Le client n'a pas laissé de commentaire.darrin W.
Le client n'a pas laissé de commentaire.stephen T.
Le client n'a pas laissé de commentaire.Amatore D. | Premières impressions
Josh is the reason I am writing this review! The tuck was so so..and really in need of a overhaul or retirement to be honest..but I am somewhat reasonable and expect below average service these days..however Josh's attitude and attention will keep me using u haul! Valuable employee..especially these days!Sergio F.
Le client n'a pas laissé de commentaire.Katie G.
Keep being awesome!!! Y'all are such a great staff thanks so much!Katherine T.
Le client n'a pas laissé de commentaire.robert R.
Friendly and professional service from all how worked that day. MerciAngela S. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew M.
Nothing! ANDREW was exceptionally helpful, friendly and outgoing! He took the time to explain things we were unsure about, and walked us through each step...never making us feel like a bother. The van was clean, running and cool for us when we arrived and it was a smooth transaction all around. Many thanks for going above and beyond at a time when it was greatly needed.Amy A.
Le client n'a pas laissé de commentaire.james Z.
Le client n'a pas laissé de commentaire.CHARLENE B.
Staff went above and beyond to help correct a mistake I made in the size I needed. Thank you!!Celeste B.
Le client n'a pas laissé de commentaire.Bart S.
Le client n'a pas laissé de commentaire.Nelson M.
Le client n'a pas laissé de commentaire.LINDA C.
will use again. convenient and least headache, worry among options i looked at.JOSEPH Y.
It took an enourmous amount of effort to get the uBox pick up. Many, many call, talked to many many folks. Dates were promised and not met. It was a very painful process and I would not be able to recommend uBox to anyone in the future. There seems to be a disconnect between what is promised vs what is deliver.Nelson S.
Jerry (General Manager) and Kevin (Owner) are great people, and they keep a crew that really make the customer experience fantastic. Quick pick-up and drop offs with a staff member right at your door. I have used this location for storage and truck rental before, and I will continue to rent from this location.don I.
Le client n'a pas laissé de commentaire.Kathleen P.
Le client n'a pas laissé de commentaire.Max D.
Excellent service can't think Andrew enoughYou guys need to give him a raiseRobert A.
Le client n'a pas laissé de commentaire.Wayne P.
Good afternoon, I acknowledge I am responsible for the fine print, however it would be nice if the employees would take a minute to specify the exact time the rental is due to be dropped off. People are busy, frequently too busy to read all the fine print and if everyone took the time to read all the fine print, your lines would move a lot slower so either make sure the employees are verbalizing the important stuff, reduce the amount to read or both. What shouldn't be happening is the employee acting annoyed over it. Merci.CHRISTOPHER M.
Service was quick and outstanding!Phillip W.
Le client n'a pas laissé de commentaire.Adam L.
Get rid of the new girl, everything else is A+Lisa B.
No commentsMaria C.
Always hot in the facility. So much for climate control. People are friendly. But place is understaffed. Shouldnt have to wait in line for 45 mins becaise there is 1 person tbere on the weekend, soing everythimg, including going and inspecting units and trucks while there is a line of people waiting.christopher h. | Expérience générale
Le client n'a pas laissé de commentaire.Kim S.
Le client n'a pas laissé de commentaire.RHONDA H. | Expérience générale
Has reserved a unit and it was Not the size I reserved! Staff was directing me to other places, I had already called everywhere there was no large containers! So ended up in 2 small containers all the way in the back! I only ended up with those because I tod your staff I wasn't leaving he better find something!! So for Convenience and service -5!Gail M. | Premières impressions
The only thing I have to critique is that when I placed my order online my total was 1400 or so and it showed that it included the tow dolly for my car and storage. However, when I get to the store to pick up the tow dolly, they tel me that it was not included in my total. So I had to pay an additional $120. Thankfully the manager there gave me a discount so I ended up paying 90 or so. I just wish it had told me online my exact total with the tow dolly. I was upset I had to pay extra unexpectedly, when moving costs a lot already. The rep there mentioned this happens often. Next time include the pricing of everything so people know exactly what they will be charged. ThanksEdna V.
Le client n'a pas laissé de commentaire.EDWARD K.
Le client n'a pas laissé de commentaire.Linda W.
Friendly staff! Was quickly set up for a rental, pick up and out the door in no time. Great place!RYAN S.
The staff was very friendly and knowledgeable. I will be using this location for all my future business!Timothy F.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Magdalia M.
Not satisfied of the fact I had to wait until 5:00 pm to get equipmentHarold C.
Le client n'a pas laissé de commentaire.Falyn D. | Premières impressions
The only negative comment I have about the whole experience is that the code I was assigned didn't work. I went the next day and got issued a key card for access, but even that didn't take right away. So every time I open my unit, I set off the alarm. Today is day 3, so hopefully my code/card will work today.Gregory B. | Online Move In
These guys are very very helpful and have amazing customer service. This will always be the location I use. Thank you Jessie and your team at Jasmine estates uhaulKENNETH C.
They're always so friendly and go above and beyond to make my experience very pleasant, fast and a simple easy process.Bernadette D.
Simply the best! smiley faceGORDON W. | Expérience générale
The gentleman who helped me with setting up my unit was very kind and professional. He made sure to explain all the details I needed to know. The staff here is amazing and are willing to help by any means. Definitely recommend this location a lot! Thank you for the team that has helped me , it truly has been a pleasure doing business with this team!samantha b. | Expérience générale
I had the worst experience ever. I met with Jesse Hart, who was extremely helpful. I initially requested a 10'x15 unit weeks before my storage date. They were none when I went to get my key and sign the paperwork. I had to end up getting two units which were not even next to each other. Later that afternoon with a full truck of furniture, and 3 men that I was paying hourly to assist me move, I went back and met with Josh who showed me about the alarm system. Upon dragging 3 dollys of furniture up to the second floor, one of the units had a padlock already on it. I walked back over to the office and told Josh. He attempted to call his Manager, without any luck. He tried numerous times to reach the previous renter, again no luck. Meanwhile, the men were waiting with dollys full of furniture on the second floor,, and the other men had already unloaded the remainder.of the furniture off the truck and was waiting for the empty dolls to load up to take the furniture up to the second floor. I ended up having to reload all the furniture back on the truck and going to another location who still did not have the size unit I requested, but did have a little bigger unit than the one at Jasmine and Little Road. We were hot, frustrated, and wasted at least an hour waiting on Josh trying to accommodate us, to no avail. What should have been a fairly easy move, turned put to be a nightmare. I had to pay for the insurane for the unit a second time at the new facility as they did not refund it at the original location. I was made promises for an extra month free due to the difficulty I had experienced at the first location when renting the Uhaul truck. The young man Anthony at the second location where I ended up was extremely helpful and kind, but could not keep any promises that Jesse at the Jasmine location had promised earlier in the day when I went to sign the paperwork. I ended up having to pay the three men two additional hours because of the wasted time at the Jasmine location because they unloaded the truck, had to re load and wait around until a new unit was found at the new location on 19 and SR 52. Then drive over there and unload and move the furniture again for the second time. I spent frustrating hours trying to get everything sorted out. I will never use the Jasmine location, nor will I recommend it. You have a very, very unhappy customer.Daphine M. | Premières impressions
Le client n'a pas laissé de commentaire.Keith E.
Love the facility sadly no longer needed the unit.Andrew S. | Expérience générale
River and Jesse are awesome to work with great staff supporting this facility I can’t thank them enough for being so helpful an professionalJohn R. | Expérience générale
Le client n'a pas laissé de commentaire.olivia c. | Expérience générale
Jasmine Lakes U Haul has it all, including excellent customer service and support. The U-Haul web app is terrible and the corporate support staff (by phone) were less than helpful. Despite this, the end of my moving experience was made so much better by the Owner and his crew! I will definitely be recommending them!john j. | Premières impressions
They were unwilling to help me contact moveme.com and help me set up people to unload the truck. Unwilling to give me a few extra hours because I didn't have help unload the truck. Charged me extra for gas then only 2 gallons. I'm 66yo and they were no help to meDonald L.
Le client n'a pas laissé de commentaire.alberto D.
Jessie is fantastic !!!Greg O.
Le client n'a pas laissé de commentaire.katrina A.
The trailer we rented was Rumi clean and adequate for the job.jim S.
Le client n'a pas laissé de commentaire.Nicole I. | Expérience générale
The staff there are phenominal! smiley faceGORDON W.
The rent was a good experience. Everyone was friendly and the Trailer is clean.jim S.
Exactly nothing In my experience was very professional in both and picking up and dropping happy with the serviceerwin C.
I will recommend any one who need storageMATTHEW J. | Expérience générale
Employee was new and still in training. He did an excellent job explaining the contract and helping me select the perfect size storage unit that I would need. He also showed me where the unit was and how to enter and leave the building using the key. He was very helpful. Service was excellentStephanie P. | Premières impressions
They were awesome. They helped me get a truck with no problems. I would recommend this place to everyone. Thank you so much for everything.PAULA J.
I was very impressed with the customer service at all 3of the locations who helped me get a trailer yesterday. I dealt with the locations in Beacon Woods,Jasmine and New York Ave. All the guys were extremely polite, fast and efficient. I've worked retail and customer service the past 40 years and I would hire all of these guys in a heartbeat.Star B.
The U boxes did not arrive at the initial location in California with any furniture pads as promised and I had to go to the Uhaul store to pick them up, which was an inconvenience.But the people both in California and Florida were great and very helpful!Starr S.
Was an easy and pleasant transaction. Both while renting and returning. The prices are very reasonablethomas B.
Le client n'a pas laissé de commentaire.Larry D.
Very friendly staff…great facility…Tom M. | Premières impressions
Drive line problems drive shaft problemclyde S.
For the first ever renting uhaul trucks i am extremenly satisfied with pick location.Carlos R.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.JOHNNIE D.
Le client n'a pas laissé de commentaire.patsy k. | Expérience générale
Service was excellent they extended r contract With No issues would recommend to any one Moving!!darla M.
Loved how friendly and helpful the owner and staff are.laurel z. | Premières impressions
This is the second time in a week I have rented from uhaul. In both cases I was sent an emailed receipt that would not open. I need these for tax purposes. Please look into this problem and correct it. I rented from two different places, so apparently it's a corporate computer problem. Merci.Michael S.
Every employee I have dealt with is professional, friendly, helpful. They all have excellent attitudes. They are keepers!CHERYLE B. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH U.
Nothing that I noticed . The young man who helped me was very nice and helpful.Joseph S.
Le client n'a pas laissé de commentaire.JOSH M.
Clean rooms, and facility.Dale Patrick W.
Le client n'a pas laissé de commentaire.Joel E.
Joshua Gomez at the counter was very rude while I was checking in to get the uhaul. He spoke to me like I was an idiot. At times while checking me in he was very disrespectful. I will not rent from this location in the future due to his poor customer service skills. He answered the phone while, I was checking in to help a customer he rolled his eyes multiple times at their questions and Pulled the phone off his ear as if he was annoyed and wasting his time.NICOLE D.
Nothing to add.Kevin M.
Kevin and Jesse were great! Attendants later in the day were excellent too. I was able to do everything I needed.kirstie W.
Le client n'a pas laissé de commentaire.Chris S.
Good customer service.dale H.
The right mirror kept falling down and all I could see was the ground but the staff was nice and very helpful. thank youVARONICA M.
Need faster check in/ check out service!!!William D.
Le client n'a pas laissé de commentaire.Kyle H.
I wish the express checkin worked, but the store was great got me in and out on pick up and drop off.Bryan R.
Le client n'a pas laissé de commentaire.Ginger M.
Le client n'a pas laissé de commentaire.MIGUEL T.
The shortage on trailers was a clear lie as there were multiple in the lot after I requested to return the trailer to a location closer to my house. I was also not given my driver's license back and left without it not being able to pick it up the following day. Service was slow and won't ever come back.Zachary W.
Le client n'a pas laissé de commentaire.Richard B.
Good place to do businessLUIS S. | Premières impressions
Le client n'a pas laissé de commentaire.samantha b. | Premières impressions
Le client n'a pas laissé de commentaire.Dwight P. | Premières impressions
They didn’t have the truck I rented and didn’t wanna give me a truck at all and then I have a limit on time with the truck because they said it had to be back early in the morning I didn’t get everything that I needed moved because of access hours as well and I am not happy they didn’t have storage available after it let me make reservations online for truck and storage and the staff didn’t act like they even knew what they were doing and blamed uhaul for not having information correct about rentalsmichelle J. | Premières impressions
Le client n'a pas laissé de commentaire.Brian M. | Premières impressions
Le client n'a pas laissé de commentaire.Jenny L. | Expérience générale
Clean and open. Friendly staff.DAVID JOHN R. | Expérience générale
The truck smelled so bad !! Very uncomfortableHAYLEY K. | Premières impressions
Susan was the best, did a great job for me.douglas r. | Premières impressions
Jesse is so excellent to work with. Friendly, helpful and accommodating. He helped make our moving experience better by his assistance. The moving truck was very convenient as well and when we had to extend our rental, it was not an issue. When we still could not move into our new house yet, he helped get us set up with a storage unit that would accommodate our needs. You are doing an excellent job Jesse!Lisa H. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley P. | Expérience générale
I WILL NEVER AGAIN USE ANY UHAUL SERVICE! You cannot trust or believe in this company. BEWARE your belongings are NOT SAFE AND SECURE AS UHAUL ADVERTISES!Sharon S. | Expérience générale
I am very happy with the professionalism of staff and surroundings…MYRA A. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy M. | Expérience générale
Le client n'a pas laissé de commentaire.Keith P. | Expérience générale
very nice people,thank you.Felix M. | Expérience générale
Le client n'a pas laissé de commentaire.Jeances O. | Expérience générale
Good job. Thank you!Vernon B. | Online Move In
Very friendly team and clean facility! Thankscameron a. | Expérience générale
Le client n'a pas laissé de commentaire.Cody R. | Premières impressions
Great service thanksSIMONE R. | Expérience générale
Le client n'a pas laissé de commentaire.eva n. | Expérience générale
Le client n'a pas laissé de commentaire.deborah T. | Premières impressions
Le client n'a pas laissé de commentaire.Jesenia S. | Online Move In
Le client n'a pas laissé de commentaire.DAVID JOHN R. | Premières impressions
Le client n'a pas laissé de commentaire.Jason H. | Premières impressions
It was a good experienceDOUGLAS N. | Premières impressions
Le client n'a pas laissé de commentaire.Nikki R. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA P. | Expérience générale
Estoy muy satisfecha y contenta con mi experiencia todo este tiempo que tengo un espacio como cliente de es.uhaul.com..Muchas gracias.iris del carmen u. | Premières impressions
This is the best storage facility I ever used I seen other facilities and they were not clean and had bugs and this is the bestKarla P. | Expérience générale
Le client n'a pas laissé de commentaire.ZYKERIA J. | Premières impressions
Le client n'a pas laissé de commentaire.Jeances O. | Premières impressions
Great place to rent trucks and store items you want to keep safeBilly S. | Expérience générale
Great professional staff, all went smoothly with no problem.pedro r. | Premières impressions
Le client n'a pas laissé de commentaire.Lenora R. | Expérience générale
Great location, reasonable rates.John C. | Premières impressions
Le client n'a pas laissé de commentaire.melissa r. | Expérience générale
The person in charge was friendly very helpful and responds I will recommend this place to anybody Jesse is a real good man glad you have someone who cares about jobJimmy G. | Expérience générale
Jesse and the team at the Jasmine Lakes location were fantastic.JOSE G. | Expérience générale
I moved all of my Christmas stuff than there and the beginning of November and I had tons and tons of Christmas stuff which I moved out in November at the time that I made my payment and then when I went back to get the only thing left in there which was my plastic container of my personal photographs of family they told me I didn't pay and November and made me pay $250 just to get the container of my pictures outDebbie M. | Expérience générale
Great facilities clean and well maintained I will return if ever needed to the jasmine and us 19 locationann v. | Expérience générale
Le client n'a pas laissé de commentaire.Sol R. | Expérience générale
Overall a good experienceTRACEY L S. | Premières impressions
Everyone who works here is top notch. smiley faceGORDON W. | Premières impressions
Front desk gave me a map which was very helpful and took my to my unit.Erica C. | Online Move In
Le client n'a pas laissé de commentaire.susan p. | Premières impressions
JESSE HURST THE GENERAL MANAGER GAVE AMAZING SERVICERHONDA H. | Premières impressions
Le client n'a pas laissé de commentaire.christina B. | Expérience générale
It was all good until Jesse hurst was rude ThanksJessica C. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa C. | Expérience générale
I especially appreciated the high-tech security features and the kind professionalism of the staff. 👍karen b. | Premières impressions
Le client n'a pas laissé de commentaire.Carolyn N. | Expérience générale
Le client n'a pas laissé de commentaire.Frank B. | Online Move In
Service was superb access excellent I would recommend them to friends and family any time 😎JOHN S. | Expérience générale
Le client n'a pas laissé de commentaire.Susan S. | Premières impressions
JeLARRY H. | Expérience générale
Le client n'a pas laissé de commentaire.Carolyn Y. | Expérience générale
Le client n'a pas laissé de commentaire.Frank G. | Premières impressions
Need 24 hour accessSABRINA M. | Expérience générale
Le client n'a pas laissé de commentaire.deborah p. | Premières impressions
Le client n'a pas laissé de commentaire.stephen l. | Premières impressions
Le client n'a pas laissé de commentaire.Travis L. | Premières impressions
Cause of a fire and my stuff got ruent and the people that restack my stuff broke more stuffScott M. | Expérience générale
Le client n'a pas laissé de commentaire.Travis H. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.Mary K. | Expérience générale
My move in date was December 3 not November 30.linda h. | Premières impressions
Ended up not taking the unit. Wanted garage style not a building Truck was in poor condition Did not have 1/4 tank of gas when I got it, but they insisted that I put in 5 gallons, when they claim I drove 24 miles. Which I definitely did not. Outrageous Will definitely stop using this outlet Never had that problem before.BERT L. | Expérience générale
I was really happy with the space they provided to share items you no longer wanted or needed also.Karrie H. | Expérience générale
Le client n'a pas laissé de commentaire.FREDERICK O. | Expérience générale
The storage facility was fine. The truck rental was terrible. The key ring was broken so the key fell off. I waited 3,5 hours for a locksmith. The windows were filthy from previous renters. Covid 19 you would think they would be clean. I asked to receive a call about the truck and nobody ever called. Wont rent a truck again.Kimberly K. | Expérience générale
Le client n'a pas laissé de commentaire.Clista Y. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy K. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA G. | Expérience générale
Thank you to the staffLisa M. | Premières impressions
Everyone we dealt with was helpful and polite! Jesse went above n beyond to helpful during what was a difficult time for our family.Mary K. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS N. | Expérience générale
Pest control could be improved. Also, humidity was not controlled well enough as a wood table in my storage had mold on it.CATHERINE S. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTINE M. | Expérience générale
Le client n'a pas laissé de commentaire.William M. | Premières impressions
I have had negative experiences with U-Haul but this location was literally the best. Very helpful and knowledgeable staff and a wonderful facility. Highly recommendFranklin F. | Premières impressions
Le client n'a pas laissé de commentaire.john h. | Expérience générale
My situation was unique and complicated but the Jasmine U-Haul storage manager whose name is Jesse was so patient and helpful and trying to help me finally resolve my issues!Melissa N. | Expérience générale
Le client n'a pas laissé de commentaire.Theodore T. | Expérience générale
Joshua was extremely helpful and kind.karen d. | Premières impressions
Le client n'a pas laissé de commentaire.Carolyn N. | Premières impressions
I will not use another storage facility other than this one. Staff is friendly and courteous the units are well-maintained and clean I would recommend this storage facilitydeborah p. | Expérience générale
I greatly appreciated how courteous and thoughtful they wereDebbie M. | Premières impressions
Le client n'a pas laissé de commentaire.KERRY K. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis B. | Expérience générale
Le client n'a pas laissé de commentaire.Allen W. | Expérience générale
Le client n'a pas laissé de commentaire.debra w. | Expérience générale
Le client n'a pas laissé de commentaire.Juanita J. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN M. | Premières impressions
The truck smell like urine insideCarolina D. | Expérience générale
Le client n'a pas laissé de commentaire.john $. | Premières impressions
Le client n'a pas laissé de commentaire.craig h. | Premières impressions