Le client n'a pas laissé de commentaire.katrina A.
Customer Reviews for U-Haul Moving & Storage Of Jasmine Lakes
Pour nous contacter
Port Richey, FL 34668
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The trailer we rented was Rumi clean and adequate for the job.jim S.
Le client n'a pas laissé de commentaire.Nicole I. | Expérience générale
The staff there are phenominal! smiley faceGORDON W.
The rent was a good experience. Everyone was friendly and the Trailer is clean.jim S.
Exactly nothing In my experience was very professional in both and picking up and dropping happy with the serviceerwin C.
I will recommend any one who need storageMATTHEW J. | Expérience générale
Employee was new and still in training. He did an excellent job explaining the contract and helping me select the perfect size storage unit that I would need. He also showed me where the unit was and how to enter and leave the building using the key. He was very helpful. Service was excellentStephanie P. | Premières impressions
They were awesome. They helped me get a truck with no problems. I would recommend this place to everyone. Thank you so much for everything.PAULA J.
I was very impressed with the customer service at all 3of the locations who helped me get a trailer yesterday. I dealt with the locations in Beacon Woods,Jasmine and New York Ave. All the guys were extremely polite, fast and efficient. I've worked retail and customer service the past 40 years and I would hire all of these guys in a heartbeat.Star B.
The U boxes did not arrive at the initial location in California with any furniture pads as promised and I had to go to the Uhaul store to pick them up, which was an inconvenience.But the people both in California and Florida were great and very helpful!Starr S.
Was an easy and pleasant transaction. Both while renting and returning. The prices are very reasonablethomas B.
Le client n'a pas laissé de commentaire.Larry D.
Very friendly staff…great facility…Tom M. | Premières impressions
Drive line problems drive shaft problemclyde S.
For the first ever renting uhaul trucks i am extremenly satisfied with pick location.Carlos R.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.JOHNNIE D.
Le client n'a pas laissé de commentaire.patsy k. | Expérience générale
Service was excellent they extended r contract With No issues would recommend to any one Moving!!darla M.
Loved how friendly and helpful the owner and staff are.laurel z. | Premières impressions
This is the second time in a week I have rented from uhaul. In both cases I was sent an emailed receipt that would not open. I need these for tax purposes. Please look into this problem and correct it. I rented from two different places, so apparently it's a corporate computer problem. Merci.Michael S.
Every employee I have dealt with is professional, friendly, helpful. They all have excellent attitudes. They are keepers!CHERYLE B. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH U.
Nothing that I noticed . The young man who helped me was very nice and helpful.Joseph S.
Le client n'a pas laissé de commentaire.JOSH M.
Clean rooms, and facility.Dale Patrick W.
Le client n'a pas laissé de commentaire.Joel E.
Joshua Gomez at the counter was very rude while I was checking in to get the uhaul. He spoke to me like I was an idiot. At times while checking me in he was very disrespectful. I will not rent from this location in the future due to his poor customer service skills. He answered the phone while, I was checking in to help a customer he rolled his eyes multiple times at their questions and Pulled the phone off his ear as if he was annoyed and wasting his time.NICOLE D.
Nothing to add.Kevin M.
Kevin and Jesse were great! Attendants later in the day were excellent too. I was able to do everything I needed.kirstie W.
Le client n'a pas laissé de commentaire.Chris S.
Good customer service.dale H.
The right mirror kept falling down and all I could see was the ground but the staff was nice and very helpful. thank youVARONICA M.
Need faster check in/ check out service!!!William D.
Le client n'a pas laissé de commentaire.Kyle H.
I wish the express checkin worked, but the store was great got me in and out on pick up and drop off.Bryan R.
Le client n'a pas laissé de commentaire.Ginger M.
Le client n'a pas laissé de commentaire.MIGUEL T.
The shortage on trailers was a clear lie as there were multiple in the lot after I requested to return the trailer to a location closer to my house. I was also not given my driver's license back and left without it not being able to pick it up the following day. Service was slow and won't ever come back.Zachary W.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.diane P.
From that sit retrainingjamie C.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.Lori R.
My original order was at a location closer to my home but due to another customer extending the usage of the van I reserved I was bumped to a location 8+ miles further and costing additional charges to my order. I was not happy having to pay additional mileage.Mabel H.
After having incorrect information about drop. After getting the correct information the drop off was a pleasant one. Commutation could be a lot better to the customer if there's a change in the drop off. But the above address did a great job clearing up the drop off.Hannah W.
Lost my reservation. GA c e me a truck that broke down after 5 miles. A/C not work eitherThomas M.
The equipment was good but the two young men who showed up at the move location had just smoked marijuana and the smell was all over the car and them.Ralph B.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.jeremy F.
Le client n'a pas laissé de commentaire.Joan T.
Le client n'a pas laissé de commentaire.paula W.
The truck rental went well. BUT I was moving s sofa into my second floor storage unit. The elevator was broken and we ( me: female, 67, with arthritis, and my friend: make, 56, with 1 hip replacement, 1upcoming hip replacement and 2 bad knees) had to carry the sofa up stairs and to the the unit. With no offer of he'll by the staff and no offer of discount on my unit for the inconvenience. It's ridiculous that the ONLY elevator was not considered a top priority. I'm extremely unhappy with the facility.Debra S.
Le client n'a pas laissé de commentaire.Albert O.
Nothing/ everything went smooth. Truck was ready when we got there. Jesse was very helpful and his customer service Was Great!!sandy J.
Best experience I've ever had! smiley faceGORDON W.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Bernadette D.
The gentleman that helped me was very professional and did his job quickly and thoroughly and very smoothly. Thank you as you all made this very easy for me despite my muscles still being sore.LINDSAY S.
The overall experience was great.Bart R.
Le client n'a pas laissé de commentaire.BARBARA J.
Le client n'a pas laissé de commentaire.dawane L.
Fast efficient serviceThomas N.
Le client n'a pas laissé de commentaire.ray P.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Gayle T.
Noneâ€”they were awesomeLINDA P.
Well done in every respect.Dale Patrick W.
Please folks were efficient and accommodating we are very grateful.Veronica T.
Fast and friendly check in and check out.RONALD Y.
U haul did not deliver to location I paid for. It left me with 400 miles total to pic up u box. I am suing youMICHAEL R.
Le client n'a pas laissé de commentaire.Brenda H.
Le client n'a pas laissé de commentaire.diane M.
facility looks new and updated. Managers are great.barton A.
Le client n'a pas laissé de commentaire.MaryEllen Y.
Le client n'a pas laissé de commentaire.Jimmy G.
Le client n'a pas laissé de commentaire.Wayne A.
When I picked up Ihad to ask someone to get all the cat/ dog hair out of the truck. He cleaned only the passenger side. There was a dent on the right front bumper I had to ask them to mark it. My straps came off my the front tires at a rest stop in Valdosta, GA. I had driven from Florida. Went to turn trailer in and found out that the chains were put on the tires and nit on the body of the car. I am furious not only could hace my 2021 Equinox fallen off the trailer but I could have gotten killed or killed someone had that vehicle fallen off. I was stressed the whole time driving ti my destination fearing for those straps and for that I need to be compensated. I was never told about checking the straps. I had to ask about the tow/haul light.REBECCA B.
I do not see any improvements necessary ~ Just keep doin' what you're doin' !! It's working 🤗Linda M.
Everything good 👍ERROL D.
Nothing I can think of. The staff were all very friendly and helpful and that is hard to find anywhere these days. They made it a pleasure doing business there.THOMAS C.
Great service!Nellie C.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Richard B.
I have rented many U-Haul's in my day the store on US19 that Jesse Hurst@uhaul is run by is far the best store I have ever been toâ€¦KEVIN P.
Le client n'a pas laissé de commentaire.Dennis H.
Le client n'a pas laissé de commentaire.juan antonio C.
Le client n'a pas laissé de commentaire.STANLEY FRANCIS Z.
Great people great serviceJames G.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.ANTHONY A.
it's off-putting to be ignored when the only employee, owner and general manager though they may be, completely ignores the growing line of customers in the store to focus on the one in front of them, without any acknowledgement. Otherwise, fine.Loralee P.
Good place to do businessLUIS S. | Premières impressions
Le client n'a pas laissé de commentaire.samantha b. | Premières impressions
Nothing, excellent customer servicepeter M.
I rented an appliance dolly do use across the street from this location and did not use it. Returned it to the store in 22 minutes from the time I picked it up. The employee there still charge me $10,7 for something I did not use and only had it for 22 minutes. That's ridiculous! A little courtesy goes a long way, in this instance it goes a long way for me to advise all my friends and associates why I would never use U-Haul unless it was an absolute last resort.paul H.
Great guys verry kind.JOSE C.
When busy have more than one agent signing people up. Had to wait behind 5 others while one agent worked hard to take care of peopleRobert W M.
Le client n'a pas laissé de commentaire.Dwight P. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW P.
They didn’t have the truck I rented and didn’t wanna give me a truck at all and then I have a limit on time with the truck because they said it had to be back early in the morning I didn’t get everything that I needed moved because of access hours as well and I am not happy they didn’t have storage available after it let me make reservations online for truck and storage and the staff didn’t act like they even knew what they were doing and blamed uhaul for not having information correct about rentalsmichelle J. | Premières impressions
great deal for any movemichael B.
Le client n'a pas laissé de commentaire.Bill S.
Le client n'a pas laissé de commentaire.Brian M. | Premières impressions
Le client n'a pas laissé de commentaire.Ralph S.
The truck smelled bad and really wasn't that clean . Sees that your cleaning procedures are lacking . Mentioned to them when i dropped off how uncomfortable it was. The response was an excuse about how the can only clean the seats a certain way without ruining them. Sorry But open the windows and use Lysol. Very unsanitary .Hayley K.
Le client n'a pas laissé de commentaire.Jenny L. | Expérience générale
Le client n'a pas laissé de commentaire.VENCE D.
Clean and open. Friendly staff.DAVID JOHN R. | Expérience générale
The truck smelled so bad !! Very uncomfortableHAYLEY K. | Premières impressions
No need for improvement. We are very satisfied. Merci.Angel M.
Susan was the best, did a great job for me.douglas r. | Premières impressions
Jesse is so excellent to work with. Friendly, helpful and accommodating. He helped make our moving experience better by his assistance. The moving truck was very convenient as well and when we had to extend our rental, it was not an issue. When we still could not move into our new house yet, he helped get us set up with a storage unit that would accommodate our needs. You are doing an excellent job Jesse!Lisa H. | Premières impressions
Very good experience, I was in & out quickly.nick C.
My biggest issue is the mileage "guestimate". I was asked how many miles I expected to go, I said that I thought that one hundred miles would do it, that's what I was charged for. Turned out to be 91. Point is that there are no miles in included with the rental! Also the phone representative.was borderline rude, and I felt, condescending.Ron S.
Le client n'a pas laissé de commentaire.Ashley P. | Expérience générale
I WILL NEVER AGAIN USE ANY UHAUL SERVICE! You cannot trust or believe in this company. BEWARE your belongings are NOT SAFE AND SECURE AS UHAUL ADVERTISES!Sharon S. | Expérience générale
I am very happy with the professionalism of staff and surroundings…MYRA A. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy M. | Expérience générale
Le client n'a pas laissé de commentaire.Keith P. | Expérience générale
very nice people,thank you.Felix M. | Expérience générale
Le client n'a pas laissé de commentaire.Jeances O. | Expérience générale
Good job. Thank you!Vernon B. | Online Move In
Very friendly team and clean facility! Thankscameron a. | Expérience générale
Le client n'a pas laissé de commentaire.Cody R. | Premières impressions
Great service thanksSIMONE R. | Expérience générale
Le client n'a pas laissé de commentaire.eva n. | Expérience générale
Le client n'a pas laissé de commentaire.deborah T. | Premières impressions
Le client n'a pas laissé de commentaire.Jesenia S. | Online Move In
Le client n'a pas laissé de commentaire.DAVID JOHN R. | Premières impressions
Le client n'a pas laissé de commentaire.Jason H. | Premières impressions
It was a good experienceDOUGLAS N. | Premières impressions
Le client n'a pas laissé de commentaire.Nikki R. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA P. | Expérience générale
Estoy muy satisfecha y contenta con mi experiencia todo este tiempo que tengo un espacio como cliente de es.uhaul.com..Muchas gracias.iris del carmen u. | Premières impressions
This is the best storage facility I ever used I seen other facilities and they were not clean and had bugs and this is the bestKarla P. | Expérience générale
Le client n'a pas laissé de commentaire.ZYKERIA J. | Premières impressions
Le client n'a pas laissé de commentaire.Jeances O. | Premières impressions
Great place to rent trucks and store items you want to keep safeBilly S. | Expérience générale
Great professional staff, all went smoothly with no problem.pedro r. | Premières impressions
Le client n'a pas laissé de commentaire.Lenora R. | Expérience générale
Great location, reasonable rates.John C. | Premières impressions
Le client n'a pas laissé de commentaire.melissa r. | Expérience générale
The person in charge was friendly very helpful and responds I will recommend this place to anybody Jesse is a real good man glad you have someone who cares about jobJimmy G. | Expérience générale
Jesse and the team at the Jasmine Lakes location were fantastic.JOSE G. | Expérience générale
I moved all of my Christmas stuff than there and the beginning of November and I had tons and tons of Christmas stuff which I moved out in November at the time that I made my payment and then when I went back to get the only thing left in there which was my plastic container of my personal photographs of family they told me I didn't pay and November and made me pay $250 just to get the container of my pictures outDebbie M. | Expérience générale
Great facilities clean and well maintained I will return if ever needed to the jasmine and us 19 locationann v. | Expérience générale
Le client n'a pas laissé de commentaire.Sol R. | Expérience générale
Overall a good experienceTRACEY L S. | Premières impressions
Everyone who works here is top notch. smiley faceGORDON W. | Premières impressions
Front desk gave me a map which was very helpful and took my to my unit.Erica C. | Online Move In
Le client n'a pas laissé de commentaire.susan p. | Premières impressions
JESSE HURST THE GENERAL MANAGER GAVE AMAZING SERVICERHONDA H. | Premières impressions
Le client n'a pas laissé de commentaire.christina B. | Expérience générale
It was all good until Jesse hurst was rude ThanksJessica C. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa C. | Expérience générale
I especially appreciated the high-tech security features and the kind professionalism of the staff. 👍karen b. | Premières impressions
Le client n'a pas laissé de commentaire.Carolyn N. | Expérience générale
Le client n'a pas laissé de commentaire.Frank B. | Online Move In
Service was superb access excellent I would recommend them to friends and family any time 😎JOHN S. | Expérience générale
Le client n'a pas laissé de commentaire.Susan S. | Premières impressions
JeLARRY H. | Expérience générale
Le client n'a pas laissé de commentaire.Carolyn Y. | Expérience générale
Le client n'a pas laissé de commentaire.Frank G. | Premières impressions
Need 24 hour accessSABRINA M. | Expérience générale
Le client n'a pas laissé de commentaire.deborah p. | Premières impressions
Le client n'a pas laissé de commentaire.stephen l. | Premières impressions
Le client n'a pas laissé de commentaire.Travis L. | Premières impressions
Cause of a fire and my stuff got ruent and the people that restack my stuff broke more stuffScott M. | Expérience générale
Le client n'a pas laissé de commentaire.Travis H. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.Mary K. | Expérience générale
My move in date was December 3 not November 30.linda h. | Premières impressions
Ended up not taking the unit. Wanted garage style not a building Truck was in poor condition Did not have 1/4 tank of gas when I got it, but they insisted that I put in 5 gallons, when they claim I drove 24 miles. Which I definitely did not. Outrageous Will definitely stop using this outlet Never had that problem before.BERT L. | Expérience générale
I was really happy with the space they provided to share items you no longer wanted or needed also.Karrie H. | Expérience générale
Le client n'a pas laissé de commentaire.FREDERICK O. | Expérience générale
The storage facility was fine. The truck rental was terrible. The key ring was broken so the key fell off. I waited 3,5 hours for a locksmith. The windows were filthy from previous renters. Covid 19 you would think they would be clean. I asked to receive a call about the truck and nobody ever called. Wont rent a truck again.Kimberly K. | Expérience générale
Le client n'a pas laissé de commentaire.Clista Y. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy K. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA G. | Expérience générale
Thank you to the staffLisa M. | Premières impressions
Everyone we dealt with was helpful and polite! Jesse went above n beyond to helpful during what was a difficult time for our family.Mary K. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS N. | Expérience générale
Pest control could be improved. Also, humidity was not controlled well enough as a wood table in my storage had mold on it.CATHERINE S. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTINE M. | Expérience générale
Le client n'a pas laissé de commentaire.William M. | Premières impressions
I have had negative experiences with U-Haul but this location was literally the best. Very helpful and knowledgeable staff and a wonderful facility. Highly recommendFranklin F. | Premières impressions
Le client n'a pas laissé de commentaire.john h. | Expérience générale
My situation was unique and complicated but the Jasmine U-Haul storage manager whose name is Jesse was so patient and helpful and trying to help me finally resolve my issues!Melissa N. | Expérience générale
Le client n'a pas laissé de commentaire.Theodore T. | Expérience générale
Joshua was extremely helpful and kind.karen d. | Premières impressions
Le client n'a pas laissé de commentaire.Carolyn N. | Premières impressions
I will not use another storage facility other than this one. Staff is friendly and courteous the units are well-maintained and clean I would recommend this storage facilitydeborah p. | Expérience générale
I greatly appreciated how courteous and thoughtful they wereDebbie M. | Premières impressions
Le client n'a pas laissé de commentaire.KERRY K. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis B. | Expérience générale
Le client n'a pas laissé de commentaire.Allen W. | Expérience générale
Le client n'a pas laissé de commentaire.debra w. | Expérience générale
Le client n'a pas laissé de commentaire.Juanita J. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN M. | Premières impressions
The truck smell like urine insideCarolina D. | Expérience générale
Le client n'a pas laissé de commentaire.john $. | Premières impressions
Le client n'a pas laissé de commentaire.craig h. | Premières impressions
Le client n'a pas laissé de commentaire.Andy L. | Expérience générale
We had a horrible experience at the Byron Center U-Box facility in Michigan. We had pretty much washed our hands of Uhaul and would never use them or recommend them ever again. Then we met Jesse at the Jasmine Lake location in New Port Richey, Florida and his staff, they've totally restored Uhauls reputation with us. I would recommend this location to anyone. Customer Service beyond excellent. Cleanliness WOW, outstanding. Even though we had a horrible time getting our stuff from Michigan to Florida, due to the Michigan location, we will however use Jasmine Lakes Uhaul for ALL of our storage and moving needs in the future. All the problems we had in Michigan Jesse addressed them even though it had nothing to do with his location and that shows corporate leadership skills. He never once blamed anyone he just made it right and apologized over and over again. Another thing we noticed was the respect the employees had for eachother and management, that is rare in today's society. Thank You Jesse, Kevin, and the Jasmine Lakes team for going above and beyond and restoring our faith in customer service. I hope every business we deal with down here in Florida is like this.patrick f. | Premières impressions
Absolutely love this store long term customer will travel only to do business here staff is amazing excellent customer service and go out of their way to helprolanda h. | Expérience générale
Le client n'a pas laissé de commentaire.Donna L. | Expérience générale
Le client n'a pas laissé de commentaire.Ezequiel S. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica C. | Premières impressions
Great customer service!Denice L. | Premières impressions
. I wasn't told I needed to have locks and ended up having to buy some at a more expensive price on site and was not told I would be in 2 5x10 next to each other as opposed to a 1 unit 10x10ANTHONY W. | Premières impressions
The reason that I didn't keep my unit was because the long distance from an outside access door. It was too inconvenient to tote my belongings that far. Arrangements should be made for another access door IMHOtara v. | Expérience générale
Le client n'a pas laissé de commentaire.Theodore T. | Premières impressions
Need later access hours to units here in the sunshine state. 85 to 95 degree is hard to move about in with NO VENTILATION or Air flow.david h. | Premières impressions
Le client n'a pas laissé de commentaire.Matt J. | Expérience générale
Staff was super health and friendly!Brittany M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Very clean facility, Large elevator, many cartsedward t. | Expérience générale
Had no problems and staff was very helpful.WANDA R. | Premières impressions
Uhaul ripped me off, so no I would not recommend your storage facility to anyone!Victoria N. | Expérience générale
Le client n'a pas laissé de commentaire.KATHIE C. | Premières impressions