Évaluations des clients U-Haul Moving & Storage of Jefferson Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Jefferson Park

Cote générale :

Daniel K. le

Évaluation :

I was not informed that this is a self serve facility that required I register and conform to your online commands.

Daniel S. le

Évaluation :

There were no keys to the truck the first time I went. I stood in the rain for half an hour trying to figure it out, had to come the next day for the truck, and somehow was still charged full price. Would not recommend to anyone.

Michael C. le

Évaluation :

I'm ok with the whole "rent by cell phone" thing, but I could see where this would be difficult for many people, especially older folks. However, now that I've done it twice, I would definitely do it again.

Darin C. le

Évaluation :

We were lucky enough to get a unit on the first floor. Very convenient.

Richard N. le

Évaluation :

Fix the "self checkout" app. I've rented dozens of trucks and it never takes more than 5 minutes with a real human. With the app we had to wait for over 30 minutes and jump through hoops that were not told ahead of time.

David L. le

Évaluation :

Excellent, seamless experience!

Yesenia H. le

Évaluation :

It was a very long process. It took almost 20 min for my approval after I gave all my information to get my box code. After I was approved and given the box code, I was there almost an hour trying to open the lock and the whole time it was because the lock number was wrong. It was box #2 with a code of 636 and I on accident changed the top 6 to a 9 and it opened. The actual code was 936. I wasted a whole hour of my 4 hours I had placed and I had to rush to get everything done in 3 hours instead of 4. Prior to getting the box open, I called and was transferred to soooo many places and everyone put me on hold for a long time or couldn't help me.

Dennis N. le

Évaluation :

Mobile pick up process was straight forward, fast, easy, and convenient. I would recommend a quick tutorial at time of booking, would be helpful for those that are less tech saavy.

Travis N. le

Évaluation :

Nothing! Perfect experience. Truck was brand new

Alexandra M. le

Évaluation :

I found the self service to be tedious and time consuming.

Chestine L. le

Évaluation :

Fix the app. It wouldn’t let me go through the pick up process for half an hour until it finally started working. Also, after getting my code to the lock box, it was empty. No key. Luckily a worker came and had to get me the key but this was already 45 minutes into my rental.

carl robert r. le

Évaluation :

Phone system needs improvement.

Vincent K. le

Évaluation :

Quick. Nice and pleasant but gave me the wrong size unit and I didn't catch it on the form. Had to go back to swap it out.

Melaney M. le

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The customer service process was a great experience. The only issue I had was when I returned the truck. My receipt stated one price, when I returned it he quoted me a different price.

Barbara B. le

Évaluation :

Brian W. handled my last minute request professionally. He’s very knowledgeable in all area’s and went above and beyond to accommodate my needs. Five star rating for Brian and his team!

SUZIE UI CHUNG L. le

Évaluation :

The supervisor Becky manager Mike were very helpful professional and friendly . Highly recommend this place to anyone.

Jennifer W. le

Évaluation :

Although not all things went smoothly, the staff went above and beyond to help me out. They took very good care of me.

Barrett G. le

Évaluation :

No one was at the facility for me to complete my reservation; the movers and my brother waited two hours to find someone while I called customer service who couldn't get a hold of anyone.

John M. le

Évaluation :

Assigned RV parking spot PO7 did not exist and the rear outdoor parking was only large enough for cars of which most sitting there appeared to be abandoned. Parking in the front was acceptable.

daniel s. le

Évaluation :

Sonia was very helpful, very friendly and kind. She made it a very pleasant experience. Thank you 😊 Sonia.

DANIEL C. le

Évaluation :

Thank you for the rent reminders. Becky is a great employee ! Most helpful & careing. Thanks Becky !!!😀