Customer Reviews for U-Haul Moving & Storage of Jefferson Park
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

4

It was fairly easy to figure out the app.

Évaluation :

4

The check out process needs to be more clear with what bar codes you need to scan etc. The biggest delay was return process.

Évaluation :

5

Thank you to the staff at U-Haul - Cicero Ave at Montrose Ave - in Chicago, for their dedication to their customers. Their service to me was top notch.

Évaluation :

1

The location does not have a Dropbox, which was confirmed the next day by on site staff. My time was wasted by CUSTOMER SUPPORT, as this shouldn't even be an acceptable drop off location. Complete hassle and wasted 45 minutes in the cold looking for something that isn't there. Was told that since I signed the contract I'll possibly have to waste more time taking the key back myself. No offer of compensation or help from CS team.

Évaluation :

1

It took over 30 mins to pick up my rental, first of all. You can forget about trying to get help finding movers through their app. I called the movers directly and was able to get a last minute job done quickly and professionally. Exactly what the UHaul location at Jefferson Park DID NOT DO. The movers I hired said they were familiar with the poor service at that location so obviously you need to train your employees better and improve the quality of SERVICE & EFFICIENCY on your app. I will NEVER recommend this location nor using UHaul unless you pay cash at a counter.

Évaluation :

1

I was 1 hour late for my charity event because there was no vehicle for my reservation. Even though my reservation was confirmed I had to wait over 20 minutes to speak with a customer service rep in order to get a truck. It took an hour to finally get a truck and I was late and our charity event was held up because of it. You "Price Guarantee" was also NOT honored. I was on time for my reservation and you did NOT have a vehicle ready. The customer service rep just told me the vehicle wasn't available. I had to insists she fins me a new vehicle. Your policy states I get a $50 refund if you fail to meet time, place and equipment size. You didn't;t have a truck available at the place I booked for the time I reserved, setting an entire charity event behind and your customer service rep said she couldn't offer the Price Guarantee to me. Even for drop off, the app wouldn't save the pictures of the truck and I had to keep doing it. Almost 30 minutes just to drop it off. Absolutely not user friendly, slow customer service with a vehicle that needs maintenance because the engine was struggling to even accelerate to 15 miles per hour. I WILL NOT be using this location again.

Évaluation :

3

Make sure the visit can pick up the truck without waiting for 35 minutes for customer service.

Évaluation :

3

Elevator was broken upon move in. Repaired during move out so I was very appreciative.

Évaluation :

5

Veronica was super helpful in dealing with my request for a different unit. It was frustrating that the size says 6x12 but it was actually 4,5x11. I knew all my furniture pieces wouldn't fit. She made sure I had a large enough unit for the price I'd agreed upon.

Évaluation :

5

Everything was OK

Évaluation :

1

There is no drop off key box and very poor communication

Évaluation :

1

The online reservation process was straightforward. Everything else was extremely poor and unacceptable. I had to go through the verification process twice because the app crashed twice. The actual verification process was the worst experience. The call back process was wasted effort, I spent more than 20 minutes on hold to speak to someone, and ended up chatting online with support to push them to complete the verification process. Without my push, the verification process would have not been done and I would have not been able to get my truck rental. Its was beyond painful and something I would never want to go through again. the verification process ended up taking more than 45 minutes which impacted my ability to complete my move timely. I'd like to ask for a $25 future credit due to the inconvenience and additional time incurred for my rental that was not necessary.

Évaluation :

5

I had to move things from my garage and I also had to move my motorcycle so not only do I have a great storage facility but the trailer for the motorcycle was also great becaue it cost less than it would have to have it towed .

Évaluation :

5

This was our first rental unit, was great to have a local spot nearby. Was clean and well maintained. Only downside is the elevator needs to be updated. The gate and controls are dated. Sometimes needed to run the stairs to retrieve it because other tenants left it on other floors. An automated elevator door would solve the problem. Also concerned because the elevator pit floods frequently.

Évaluation :

3

I did not observe an open office on the premises and did not encounter any staff while at this location.

Évaluation :

1

This is not regarding the storage unit even though I had a ton of difficulty getting one. After I did, the staff wasn't clear on what I should do. They didn't give me enough directions and I ended up having to drive to a different location to be able to get into my storage unit. On top of this they also called me 10 min before my truck rental pickup and said my truck was under repair and the next closest one to me that was available was 45 min away. They told me I could pick that up and drop it off at a closer facility however they would charge me more and it would then go over $100.... This was complete bs and I am never going to use uhaul again.

Évaluation :

5

Its perfect

Évaluation :

5

I had issues when picking up my truck using the online 24/7 share. I called customer service and they connected me to the correct department and were very helpful. The truck was clean and well-maintained. We had no issues loading and driving the truck. The returning the truck there were no issues.

Évaluation :

5

Service is always great and speedy

Évaluation :

3

I got there and was unable to get my key through the app. Had to call customer service and be on for 20 minutes until I was able to get my key. Defeats the purpose of online reservation

Évaluation :

5

Attendant was very nice and helpful

Évaluation :

4

Good all around except for some moths

Évaluation :

4

Gracias por su servicio!😊🤝

Évaluation :

1

They never called to confirm the details of my reservation so the day of pick up was a complete mess. The lady who worked at the location said she couldn't help us and told us to use the app. When I called customer service my reservation was messed up and said I was renting the truck until 2/2028 (4 years) they acted like I was the one who messed it up, when I made the reservation I was only allowed a 24hr choice (which I chose). I've used U-Haul many times for moving and this time is my last. On top of that I was charged way over the amount I agreed too online.

Évaluation :

1

I was never sent a code for the key box and was sent to 3 different stores before someone could tell me how to get the key. I had over $50 dollars in Uber rides between the three places. It took 2 and a half hours to finally get a truck. Then I got charged $10 for going 10 miles over. I'd ask for my money back, but I'm sure I'll get the run around. I will never use U-Haul again.

Évaluation :

5

Mike is a great help in times of need- he helped us to reset the door when it was not working right in the facility, and then it started working after he helped.

Évaluation :

5

Michael is a great asset to the organization! He knows everything about the business, and is great with the customers. Thanks for offering his services!

Évaluation :

5

Thanks, Mike!

Évaluation :

5

Staff has been super supportive through this storage experience. They always treated me with respect and kindness. I would definitely use U-Haul again. Will be glad to recommend to others in need. Thank you all.

Évaluation :

5

Only complaint was the truck smelled like a lot of cig smoke. FYI only.

Évaluation :

4

Good customer service and a nice storage facility.

Évaluation :

5

Great business

Évaluation :

5

Great availability

Évaluation :

4

Improve lighting in parking area, too dark for returns after hours.

Évaluation :

4

Web site very difficult to complete the rental and get a free month after I rented a trailer. I was only able to complete it after using the app.

Évaluation :

3

The app did not work when I went to drop off and it took 2 calls to customer service and over an hour to get drop off finalized.

Évaluation :

3

You policies are horrible. "Extending" my time by half hour due to the fact YOUR system had technical difficulties. What if I had to get some place? EXTENDING it by HALF AN HOUR where your system gave errors is how you pay back the inconvenience? HORRIBLE SERVICE! AND the fact that we put in wayyy more gas the last time, rented the EXACT same van, NO ONE ELSE DROVE it you can see if in the photos and mileage and you won't reimburse us. WILL NEVER RENT FROM UHAUL EVER AGAIN. signed...VERY UNSATISFIED CUSTOMER...not that your corporate bean counters would care.

Évaluation :

5

Change the key boxes hard to open

Évaluation :

4

There is not a attendant at this location if you need assistance, but was simple to get in and load storage

Évaluation :

5

Great customer services. Very helpful

Évaluation :

3

Lock boxes were hard to find and messaging did not describe how to find them. It took a long time to input photos of drivers licenses. That process should be offered to complete the day before, not at pick up.

Évaluation :

5

Merci

Évaluation :

4

Buen servicio al cliente

Évaluation :

2

The check in process was very confusing and took a very long time. It seemed like the system wasn't working as intended

Évaluation :

5

this place was always climate controlled and clean. Any issues I have are with the other tenants and not the management team. People need to learn not to take ALL the carts at once.

Évaluation :

5

I would like to give a 10 star rating to U-Haul employees ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I stored my belongings for 8 months and they were always so kind and helpful. Even in my time if struggle they worked with me on payments just to ensure I would not lose my belongings. I am very thankful for that. Thank you to all U-Haul employees at portage park location.

Évaluation :

1

Half of the documents needed to rent the can could've been provided before we got there. Made the rent process which should have lasted 5 minutes last 45. 0/10

Évaluation :

1

Poor customer service and too much time wasted for online reservation

Évaluation :

1

A total nightmare renting a parking spot from U-haul to store my car….since may of this year I've been trying to get credit back to my account bc being enrolled in auto payments this unscrupulous corporation kept taking monthly payments at excess of $100plus dollars every month til present even tho I removed my car from their premises and canceled thru their 800 number with main office bc loco office was closed by time got car running; I work in a commercial cargo boat and I'm gone 3-6 months at a time and was only able to find out about this now that I'm back and found out all their Hateful harassment threatening letters demanding more payments along with late fees even tho all they had to do if they were not as lacy as caw was to look at their cameras and see that my car is been gone for more than 4 months. Pls stay away from these MOB loco office.

Évaluation :

3

we had HUGE issues. 1. the app didn't show my reseration, so I had to call 2. The key was not in the box. 3. We had to wait for someone to drive over to give us the key 4. Took over an hour to get the truck. Should've taken 15 minutes.

Évaluation :

4

I found the Foster Avenue facility clean and well lighted, and the staff was helpful. I did have a problem trying to check in a couple times as the computer security system did NOT recognize my access code ("CODE UNKNOWN" it said, or "CODE NOT RECOGNIZED") even though my account WAS PAID IN FULL, AND I DID REMEMBER TO CHECK OUT AFTER PREVIOUS CHECK IN TIMES, so the system may need checking into as to why it did NOT let me access the facility with my code. The staff provided me an access code CARD with my code on it after I notified them of this problem, and there were no more problems for me getting into and out of the facility after that, otherwise I would have given 5 stars instead of 4 stars. Other than that, all was good for my move which was why I need the storage temporarily. Thank You to the staff at U-Haul, and to you, General Manager Mr. Michael Rodriquez. I appreciate you and your staff for being there for me in my times of need.

Évaluation :

1

One of the worst experiences I ever had. First, I requested the Skokie location to which they said they couldn't service my request so they sent me to Jefferson Park, which was 30 minutes away. I went to JP for my pickup, completed the self-service, but got an error that my "vehicle was not ready" and that I had to "go inside for assistance". THERE WAS NO INSIDE! It's a self-service location, so I had to call customer service -- which lasted nearly an hour -- and they had to refer me to the location a mile away. Because of the inconvenience and the inevitable extra gas mileage costs this would incur, I asked for compensation. They went ahead and just gave me a truck from the location I was already at. Like okay, you could have given me the truck the whole time, you just switched it up because I asked for a discount. Got it. Few other issues: never received my dolly, which greatly hindered my moving experience, AND, the side view mirrors were jammed, I couldn't adjust them, so I literally had to drive on the highway with a prayer. Literally so hazardous. I do not recommend uhaul to anyone.

Évaluation :

3

Please have furniture pads in the vehicle. The vehicle was clean, but not maintained - Oil was at 0 %, I kept getting driver door vehicle alert no matter how hard I shut it.

Évaluation :

5

The first unit I was assigned was full- I called and they who gave me another unit

Évaluation :

5

The inside of the windshield was very dirty making it hard to see looking into the sun and driving at night. Suspension was really lacking and brakes seemed like t they were uneven

Évaluation :

5

Everything is good. Thank you

Évaluation :

3

Website sucks

Évaluation :

5

Never an issue had the storage area 4 years before UHAUL took over

Évaluation :

5

Thank you! Great experience with storage - facility very clean, carts available as needed, well-lit, easy to access. Staff very helpful and responsive.

Évaluation :

5

Computer issues. Access code was denied, but customer service was very helpful and concerned and found a way for me to get access and remained on the phone with me until I was in.

Évaluation :

1

Returned uhaul 2 hours before return time. Now have extra bills. Been on the phone for hr plus and no one answers.

Évaluation :

2

I chose the location very close to my house and I needed to get my truck using the online platform. I had to call in order to get my truck because the online platform kept saying the equipment was not reserved. They wanted me to go to another location to get the truck and they FINALLY were able to get me the information to get my truck from my original location. This should have taken 5 minutes and it took over 30 minutes because of an error. I will never use this location again.

Évaluation :

3

Well, I did not know this U Haul had no personnel there. Ended up driving to a different location where I was told I received an email with instructions. It went to spam so I didn't know. Drove back to the first location, unlocked the lock but the door with the key was jammed in the key and wouldn't open. A UHaul employee just happened to be there but could not get it open either. Ended up finding a piece of trash on the ground we could stick into one end of the box and managed to get it open. Ended up about 20-25 min late which meant we were a little late on the return and got charged a late fee. Oh well. Not our fault but the employees we talked to were great. Helpful

Évaluation :

5

First time using mobile check-in / pickup feature - generally good, although a little scary regarding confirming accountability for condition of van and clarity of charges.. Nicer when there's a person there to directly confirm everything and not leave wondering if some issue will come up later, or how charges will ultimately stack up. But in terms of convenience, it was pretty good. Thanks much, will use again.

Évaluation :

1

No help to get stuck key phone or chat they no help 1 hour wait

Évaluation :

5

The staff a U-Haul is it’s fantastic they accommodate mean everything that I needed Luciano also help me out it was just a fantastic experience I will always do business with them and I would definitely recommend you go to our family and friend members

Évaluation :

4

I rented one 10 by 10 but was given two small units together upon checkout. I wish it would have been more clear before I checked out because my preference was one large unit.

Évaluation :

1

The app that must be used for a 24/7 rental is so poor that it crashed 3 times as I was trying to rent the van. Then, when I finally got through, the lock box wouldn't open. It took me 45 minutes to get the van. This was never so time consuming and frustrating in the past at U haul. Then, when I returned the van, the same app troubles persisted. I had to take 4 sets of pictures before the app worked and then I still couldnt get the lock box to open. Ihad to drive to a sister location that was manned by real people to drop off the key. So much time wasted. I will never use U Haul again.

Évaluation :

5

I used this storage unit for 10 years. During that time it was always clean and well-maintained. I never saw any insects or other critters on any of the materials I had in storage. I would highly recommend.

Évaluation :

5

I had referred 2 of my friends there Clarita Samson & Dennis Samson!

Évaluation :

5

My vehicle was not appointed to my reservation at the time of pick up. It took over 30 mins to resolve the situation. I had to call a different location because there was no one presently available at the location on Foster Ave. Someone from the Cicero location had to come to me since there was no key in the locker. Overall, was too complicated and would not recommend Mobile Pick up to anyone.

Évaluation :

5

Michael Rodriguez is the BEST!!!

Évaluation :

3

The truck I rented had a major gas leak. I called roadside assistance for help, and was told I was going to have to wait over 2 hours for help... bad customer service

Évaluation :

1

There was no truck available. I waited 3 hours at 2 different locations.

Évaluation :

4

On the phone, the employee got my email address wrong so I did not get the approval and she gave a Wong location. had to call them back to cancel my booking as I did not have the email and I did not want that location I went myself to the office and did it

Évaluation :

5

The storage facility was top notch. The inconvenience was not having an employee on site to answer customer questions. Every time we were at the storage site there was someone (customer) there looking to rent a vehicle and was annoyed that they needed to drive to the Cicero Avenue location to do so.

Évaluation :

5

Nice to know those vans are there for me ready to go.

Évaluation :

2

Putting the keys in the wrong lockbox, not having anyone to answer calls at the Uhaul support number, and the manager not answering his phone or returning a phone call for 45 minutes led to me being delayed and making my friend who was assisting me move late for work. I'm sure the people who work at the site are otherwise great, but I caught quite a raw deal from trusting rental to go smoothly.

Évaluation :

5

No frills but no frills needed and a good value.

Évaluation :

5

Due to recent cutbacks, you had to go to the main office on Cicero, but that's understandable. Always a safe and clean facility during the three years that I have rented space. Thanks! This site is much better than other companies, who had water on the floor, etc. Take care.

Évaluation :

5

Was unable to check in online because it was a few minutes later than my reservation time. Was on hold on the phone to try to connect with customer service for over 45 minutes, only to be told that it was past my reservation time and that they needed to update my reservation before I could check in. I should have received a notification that there was an issue when I was using your application and should not have needed to call customer service. Also, because it was within a short time period of the reservation, there should have been no issue with checking in online. Finally, it should have been made clear that this location had no employees and that check in had to be done via your app. I might have chosen a different location where I could have dealt with a live person and checked in the old fashioned way.

Évaluation :

1

Mobile App dose not work very well!!! This is the second time that happened to me and I wasted about an hour picking up and another hour for drop off.

Évaluation :

1

It was frustrating during pick up and drop off. Even though I had tested and made sure my location service was working on my mobile, it would not work on the haul site. Neither did my alternate contacts input clearly. It took 20 min to get it to work. Then drop off was just as bad. It would not confirm I was at the location and there was no way for me to prove I was there and the van was returned. I ended up locking the van and just returning the keys hoping that was ok. I won't ever use a location again without actual personnel from haul there.

Évaluation :

4

I did everything the web site told me to do to rent the van, but when I got there to pick it up (not business hours, but the app allows for that) I needed two forms of ID that I hadn't known I would need. If I had known I could have arranged that before coming. Fortunately I was able to provide phone numbers of friends who could identify me, but if they had not been available I would have had to go back home to get documents. If the web site gave me any clue about that, it was not well-displayed, but I doubt it was there.

Évaluation :

5

It was perfect

Évaluation :

2

HOW is this facility 24hour self storage but you can't access it at anytime? Like I paid for you guys services with the assumption I can come and go as I please for my belongings but wasn't able to which made moving a hassle for me. I'm currently sitting here in the parking lot at 12:30am thinking I was going to be able to access my storage unit but was welcomed with "access denied, area closed". Can you please fix it?

Évaluation :

1

This was bad experience to me with U-haul in this location. I went to the location address just to find out it's just a storage, there is an office but it's empty. I rang the bill and call but no answer, then I saw on the door a sign says the office on a different address and I had to drive to there. I went inside the office and there was a line and only one employee to help and other one just standing doing nothing. And just before my turn "their system went down" and the employee said " the system is down and there is nothing we can do to help you" after few minutes they sent me to the manager office to help me. I gave him my information and he said I need to go back to the other location " after waiting in the line for 35 minutes" to get the truck from there and do the check in by the phone even though I did choose to check-in in the office and not by the phone and no one said sorry or anything for the inconvenience. And the manager lied about giving me and extra hour as they wasted one hour to get my truck and I was asked to return the truck by the old time without the extra hour.

Évaluation :

3

My primary issue was billing. I really needed the autopay option, was confirmed that it would go into effect on a CC that was, in fact, on file for many months of payments. I needed to end contract only because I lost several months of late fees because the autopay system failed

Évaluation :

2

These are not yes/no questions. The staff was friendly, if harried. However, they did not provide any information, such as billing, entry information, etc. What information they provided was incorrect. This is the only business in America that doesn't have the ability to provide bills? This is basic business practice! The customer service is horrible! Only the manager has a clue how to speak to customers or solve problems. The facility is rough around the edges. The elevator is poorly maintained and there are no efforts at cleanup.

Évaluation :

5

I found that filling out the online form was BAD. When I tried to enter my wife's info as an alternative contact, it would not let me use our same house address. Kept rejecting it. I had to change the address by one digit for it to work.

Évaluation :

5

Easy peasy. In and out in 10 minutes.

Évaluation :

5

Everything was great with the van and very simple to navigate the online check in and check out..

Évaluation :

4

I have reached out to the location for the license plate information to pay the necessary tolls. I have not received this information and it has been over 2 days.

Évaluation :

5

First time using a uhaul self-serve location. Was slightly confused on the key retrieval and return process. I was under the impression I'd return the key to the same box I received the key from, but when it wouldn't open with same passcode, I left the key in the after-hours return box. Still, as I write this, I'm not sure where the correct key return is. Tried calling the office, but was told there was a 20 min wait for live person. Would use again though. Wish I had clarification on the return key though.

Évaluation :

2

The van keys were not in the drop box - had to wait for employee to arrive to get them and that set my schedule back. Van seats had pet hair on them. Upon return, website would not accept my location - had to call manager cell phone to ensure the van was returned without extra fees.

Évaluation :

5

Make the instructions easier to follow or understand to return the keys. Our keys for the rental was put in the wrong location and required an employee to come and open a box for us which caused a 25 minute delay.

Évaluation :

3

I reserved the truck online the day before. When I got to the location there was no one working so we had no idea how to get the keys to the truck. We tried calling the number on the door but they were not helpful. We had to re-reserve a truck online and then were able to get the keys from lockbox to use the truck. I was unable to get the truck back by the time I Had originally intended (5:30pm). I called the uhual office and they said as long as I had the truck back by 10:30 am the next day I would not be charged extra for the rental. I returned the car a few hours later. When I got my email receipt of the rental I was charged for two periods so it cost me double the price.

Évaluation :

5

The online reservation is terribly confusing and surprisingly thorough. It took way longer than expected and it took a long time to talk to a human to get everything sorted out.

Évaluation :

4

Absolutely horrible experience returning the truck. Uhaul wouldnt recognize my location (enabled location services, tried on 2 browsers, reset phone). There was no one at the location to help. I called and banged on every door for 10 minutes. Empty. I tried calling the uhaul customer service number, but was on for 10 minutes with no answer. I was almost late for work because of it. Truly awful and made me want to quit using uhaul

Évaluation :

4

Cancelling an off-site storage should not require a client to have to stop in to say I've moved out. No employee can verify your claim at the moment anyway. What's the point in wasting ones gas and time? Why can't a client upload a picture showing an empty storage locker w/date and timestamp?

Évaluation :

5

The storage was a clean kind of one. But the bathroom needed a bigger trash bin cause once you do t have access to a large garbage bin I saw paper on the floor and overflow garbage on a small garbage container. And a strong pure urine smell that I use my one cleaning supply cause the smell was very bad.

Évaluation :

1

I arrived at this location for pickup and there was a party in the parking lot. Also was harassed by a guy that came by asking for a phone charger who proceeded to curse me out (check the cameras). I finally received my confirmation code for the lock box and the key was not in the box. Had to wait 20 more minutes for the manager to arrive with the key for my truck.

Évaluation :

4

The location was acceptable: neat and clean, open with good visibility from the street. The vehicle was clean and ran fine. However, there were no instructions on site to explain how to use the vehicle. I ended up asking someone using the storage area for help. He explained that I should use the app and follow the steps presented to access the van. Nothing I received previously from UHaul had explained this process clearly. At minimum, there should be a sign posted directing customers to download the app to start the process.

Évaluation :

3

The only issue was trying to use the app. It didn't work and the clerk had to call to get permission before she could check me out for the rental. Not a full service U Haul facilities

Évaluation :

5

Satisfied.

Évaluation :

5

Elevator two door system with gate is ancient! Accidents can happen.... but it works still. I rented when there was still people in office, not anymore. People ask me all the time where management is, so I have to tell them they are on Cicero Avenue. Overall not a bad experience. Would use again if needed.

Évaluation :

5

Never a problem

Évaluation :

2

Make it easier to tell if a location has a desk or everything has to be done online for that location.

Évaluation :

1

I was not informed that this is a self serve facility that required I register and conform to your online commands.

Évaluation :

1

There were no keys to the truck the first time I went. I stood in the rain for half an hour trying to figure it out, had to come the next day for the truck, and somehow was still charged full price. Would not recommend to anyone.

Évaluation :

4

I'm ok with the whole "rent by cell phone" thing, but I could see where this would be difficult for many people, especially older folks. However, now that I've done it twice, I would definitely do it again.

Évaluation :

5

We were lucky enough to get a unit on the first floor. Very convenient.

Évaluation :

1

Fix the "self checkout" app. I've rented dozens of trucks and it never takes more than 5 minutes with a real human. With the app we had to wait for over 30 minutes and jump through hoops that were not told ahead of time.

Évaluation :

5

Excellent, seamless experience!

Évaluation :

2

It was a very long process. It took almost 20 min for my approval after I gave all my information to get my box code. After I was approved and given the box code, I was there almost an hour trying to open the lock and the whole time it was because the lock number was wrong. It was box #2 with a code of 636 and I on accident changed the top 6 to a 9 and it opened. The actual code was 936. I wasted a whole hour of my 4 hours I had placed and I had to rush to get everything done in 3 hours instead of 4. Prior to getting the box open, I called and was transferred to soooo many places and everyone put me on hold for a long time or couldn't help me.

Évaluation :

5

Mobile pick up process was straight forward, fast, easy, and convenient. I would recommend a quick tutorial at time of booking, would be helpful for those that are less tech saavy.

Évaluation :

5

Nothing! Perfect experience. Truck was brand new

Évaluation :

3

I found the self service to be tedious and time consuming.

Évaluation :

1

Fix the app. It wouldn't let me go through the pick up process for half an hour until it finally started working. Also, after getting my code to the lock box, it was empty. No key. Luckily a worker came and had to get me the key but this was already 45 minutes into my rental.

Évaluation :

5

Phone system needs improvement.

Évaluation :

2

The self-service option is good to skip lines and wait times, however, there are a lot of requirements that we were not aware of, which slowed us down. Probably our own fault for not reading all the requirements before we got there, but was somewhat frustrating.

Évaluation :

5

Fix your app.

Évaluation :

3

Quick. Nice and pleasant but gave me the wrong size unit and I didn't catch it on the form. Had to go back to swap it out.

Évaluation :

5

The customer service process was a great experience. The only issue I had was when I returned the truck. My receipt stated one price, when I returned it he quoted me a different price.

Évaluation :

5

Brian W. handled my last minute request professionally. He's very knowledgeable in all area's and went above and beyond to accommodate my needs. Five star rating for Brian and his team!

Évaluation :

5

The supervisor Becky manager Mike were very helpful professional and friendly . Highly recommend this place to anyone.

Évaluation :

3

The uHaul overall system for making reservations is in serious need of an overhaul. This experience DEFINITELY was the WORST. From booking vehicles that were not available to speaking to representatives on 3 separate phone calls just to cancel a bad reservation and get into another one. PLEASE listen to all of the audio recordings.

Évaluation :

5

Although not all things went smoothly, the staff went above and beyond to help me out. They took very good care of me.

Évaluation :

1

No one was at the facility for me to complete my reservation; the movers and my brother waited two hours to find someone while I called customer service who couldn't get a hold of anyone.

Évaluation :

1

The self service check in was difficult, not intuitive, and our reservation was incorrect. Will not be renting from this location again. Took us 45 minutes to get ahold of someone who could help us.

Évaluation :

3

Assigned RV parking spot PO7 did not exist and the rear outdoor parking was only large enough for cars of which most sitting there appeared to be abandoned. Parking in the front was acceptable.

Évaluation :

5

Sonia was very helpful, very friendly and kind. She made it a very pleasant experience. Thank you  Sonia.