Customer Reviews for U-Haul Moving & Storage of Jefferson Park

1 248 évaluations

4725 Jefferson Park Rd   Prince George, VA 23875
(East of I-295 S on Rt 56, Between the Shop Rd. and A Ave. Gates of Fort Lee)

(804) 458-7636

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(804) 458-7636

4725 Jefferson Park Rd
Prince George, VA 23875
(East of I-295 S on Rt 56, Between the Shop Rd. and A Ave. Gates of Fort Lee)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Pick up and return went very smoothly. The van had no mechanical issues and suited my needs perfectly. The young man who assisted me was pleasant, professional and knowledgeable. I've been a long-time customer of U-Haul, from my first truck rental in 1984 to the resent storage rental experience, from North Carolina to Baltimore. This company has never disappointed me.

Tulisa G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIAN M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS D  |  Expérience générale 
Évaluation :
5

Rien

Linda E 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Monica M 
Évaluation :
1

The girl that was working that day was have no customer service and was real improfessional she don't need to be working there with that attitude never again uhaul specially that location

othman b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C 
Évaluation :
5

Very professional and knowledgeable of all rental trucks. I appreciated the patience that was given.

Sylvia B 
Évaluation :
5

Luke was polite and quick. He helped me out with everything start to finish. Luke was Awesome!

Christina S 
Évaluation :
3

HAVE MORE THAN 1 PERSON AT LOCATION DURING PICK-UP TIME. THERE WAS SERERAL PEOPLE WAITING WHEN I ARRIVED. WAS LATE FOR PICKING UP TRAILER BY 45 MINUTES. STAFF MEMBER VERY POLITE AND PROFESIONAL AND DOING THE BEST THAT HE COULD DO.

Rodney E 
Évaluation :
5

Jacob was professional and knowledgeable . He processed my paperwork quickly, and I was on my way. Very happy with this organization.

donald h 
Évaluation :
5

Plenty of space and trucks available. Great location and good service.

Sabin S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damaris O  |  Premières impressions 
Évaluation :
5

Non

DONNA S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily M 
Évaluation :
3

Make sure they get the right bill.

Mary S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE H  |  Expérience générale 
Évaluation :
3

Truck and trailer where not at location requested and no one call to tell me .and truck return was Thursday and no one stated it was the same time that you picked it up, not just Thursday.. control vents for a/c didn’t work and a/c is exhausted to windshield

milton W 
Évaluation :
5

Every location with U-Haul was very nice to me except the one on Ranchero Drive in SEBRING what an out-of-the-way place to go could hardly turn the truck around and then it was the wrong place was sent to the U-Haul location next to the Circle K on 27 and the lady did not have the trailer either, but was a big help and sent me back to Pawn and that gentleman had two trailers. I had already driven by his location twice he was very nice also but U-Haul is out of my thoughts as far as recommending anything to do with U-Haul because of the schedule Scheduler pathetic drive 35 minutes or 40 minutes and took four hours to get the trailer. I had people waiting to load my truck which were on my payroll .

Martin P 
Évaluation :
5

The people in location were great

Martin P 
Évaluation :
5

Staff was very professional and nice y’all computer went down seems like y’all need to update y’all old equipment

Kelly S  |  Premières impressions 
Évaluation :
5

when we first moved in the staff wasnt good, the new staff and i think new owner have been amaxing

Julia S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H 
Évaluation :
2

In spite of confirming the rental for a 26ft truck, I was scheduled for a 20ft. I logged into the app and received an error message. Called customer service and was told the aite doesn't keep keys for 20ft trucks in the drop box. I was assigned a 26ft truck, and none of the items I requested were in it. Your app is awful. It kept telling me I was not onsite when I was sitting in the parking lot.

Nichele B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W 
Évaluation :
5

Nothing as long as I have Luke for customer service or someone just like him. Great hospitality!!!!!

JOYCE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheistyana P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa E  |  Expérience générale 
Évaluation :
5

Great coustmers service.

Khalid A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn W 
Évaluation :
5

Just make sure gas is full before issuing and there are no lights on the vehicle such as check fuel cap before issuing the vehicle. Overall great service.

Luis V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERONTE L 
Évaluation :
5

Owner takes care of facility and all who use his storage. Friendly to military as well

Marghenello S  |  Expérience générale 
Évaluation :
1

extremely poor customer service by Luke. Very unprofessional! Moving out soon

ashley j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B  |  Premières impressions 
Évaluation :
5

Luke and Kristina were great!! I felt very welcome from the time I walked through the door. The facility is well kept and secure. I would recommend this place to ANYONE. 5 stars!!

Jake R  |  Premières impressions 
Évaluation :
3

Don't deal with Jacob. He was very rude, asked him to go out with me to do a walk around and review of can and he totally ignored me, stating that the van was outside here's the key. He never pulled the vehicle up. Plus he type casted me as I came in barking what do you want. No greeting except that, then he stated I had no info on my reservation that I went over with corporate about, plus he stated he couldn't rent the van to me because I chose not to add Uhaul insurance or provide a secondary number, that it was mandatory for me to do so in order to rent a VAN. GAS NEEDLE WAS BELOW THE HALF, TRUCK HAD Damage TO IT, IT WAS FILTHY IN THE CABIN WITH FOOD WRAPPINGS, NAPKINS, CRUMBS, AND VERY DIRTY IN VAN.

Pamella V 
Évaluation :
5

The staff there were awe some! Anytime that I went to them for an assistance, they were always available and ready! Super nice staff!!!

Christa S  |  Expérience générale 
Évaluation :
5

Was clean other than some spilled drink in the front. We cleaned it up though. Le service à la clientèle était génial.

Joseph h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P 
Évaluation :
5

Quick service and great customer service

Ronald A 
Évaluation :
5

Customer support was excellent.

Ron S 
Évaluation :
5

I had no problem with my storage unit on Jefferson Park Road

Maureen H  |  Expérience générale 
Évaluation :
2

The truck wasn't available 1 hour prior to pick up time. I still had to wait in line for the keys. Was waste of time doing the pickup on my phone.

Steven F 
Évaluation :
5

Need to someone about the payment I had when i first got the uhaul to put my stuff in storage from my address in Virginia

rachel c  |  Expérience générale 
Évaluation :
5

Didn't catch the representative's name that helped me but I really enjoyed working with him. This is the second time I've rented an enclosed trailer from the Jefferson Park location and he has helped me both times. Quick, efficient, friendly to talk to and made the process super easy.

Tara P 
Évaluation :
5

Luke was awesome to work with. very knowledgeable and able to assist us with all of our questions.

BRIAN M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAMICHELLE C 
Évaluation :
5

All was good

Clinton D  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald C 
Évaluation :
5

Very nice people

Sandra M 
Évaluation :
5

Luke was very courteous with the process. He possess a trait that seems to have been forgotten, quality customer service.

Dwayne S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camisha M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waynda S  |  Premières impressions 
Évaluation :
2

Injured my back trying to lift the trailer off of my car since the trailer did not have a tongue jack. The trailer leaked terribly and my sofas inside were drenched when I arrived at my location.

Thomas B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shan W 
Évaluation :
5

Staff was very helpful and a true professional

DAVID R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
1

Every piece of my belongings was saturated with mold and mildew. I'm at a loss and I asked that you atleast compensate me for this. I can not believe the damage that container caused. I spent my whole weekend going through trash to salvage. Me and my Sons lungs and eyes are so irritated its absolutely sad. I asked the Worker there to atleast see if you can compensate me for the truck I rented to get the destroyed items out of there, and a full or partial refund to compensate for my items lost. I had things that are irreplaceable in there as well. I've used you all periodically for years and years but, if this isn't handled properly. I will never be a customer again nor will I recommend. I was told that the 18 wheeler containers were clean and safe for my property. And now look.

MICHELLE H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latora T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward o  |  Expérience générale 
Évaluation :
3

The interior glass of the entire truck was covered with a sticky film. My husband and I had to clean it multi times so we could see out well enough to drive.

Sharon L 
Évaluation :
5

Great customer service on both ends of my trip. Very clean equipment. Merci!

douglas s 
Évaluation :
3

Car hauler straps popped off I my car came off the hauler as I was pulling into storage area. No damage to my car thank goodness.

Willis l 
Évaluation :
3

Although the guy working in the location was as helpful as possible, he was not very inviting. The woman at the Oaklawn Blvd location helped a lot when directing me to the correct location and making sure we got a storage unit that was comparable to what I originally ordered. It would have been nice to be notified ahead of time that the unit size I wanted was not available prior to move in.

Alexandria T 
Évaluation :
5

Excellent service

Miguel O 
Évaluation :
5

The employee that helped me throughout the pickup and return process was very polite and very helpful. He hooked up the hitch on the trailer and the wasn't any issues on my day long trip. He was there with a smile when I pulled in the next day with the trailer to open the gate. He followed me in on the golfcart to unhook the trailer, what service!! The drop off took less than 15 minutes. This guy needs a raise. I WILL be using U-Haul for my next moving need . Thank You U-Haul!!

MICHAEL H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M  |  Expérience générale 
Évaluation :
5

Thank you Eli! This location is the best!

Lisa A 
Évaluation :
4

Not sure, the service I’ve been receiving has definitely been up to par. Upon me returning Eli was swift and efficient during my process and answered all questions I inquired about.

Tyeisha T 
Évaluation :
3

SAME AS ABOVE........

MICHAEL V 
Évaluation :
5

Everything was up to par.

Sheronda N 
Évaluation :
4

I was pleased thanks

William T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tynique h  |  Premières impressions 
Évaluation :
5

Flawless Operation. Keep up the great work!!!

Brenda M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z 
Évaluation :
1

Stop having your customers arrested!!! I rented a vehicle from your company, had a miscommunication about the rental. On my way to return the rental, I was pulled over and arrested. This is the second vehicle I've rented from you in a month, you had my card on file, and yet you sought to destroy my life by having me arrested for theft of a vehicle. Now I have to go to court, do my very best to white clean my otherwise perfect record( never been arrested in my 51 years on this planet) because the charge is a Class 6 felony. I don't get it. I have two units at this location, rented vehicles from you before and have never had this problem. And I do think it's a problem. All I can do is hope for a fair hearing, being I've never been in trouble in my entire life. Otherwise, the rental was great.

Gavin D 
Évaluation :
5

While making the reservation for the trailer, the online system did not function properly which resulted in incorrect information and issues when I arrived to pick it up. Despite the issues with the reservation, Luke quickly resolved the issue and handle things in a very courteous and professional manner. He was thorough and efficient throughout the rental, loading, and unloading process. I appreciate his customer service and would definitely return to his location and refer it to friends.

Troy S 
Évaluation :
5

The process was quick and easy. The associates were very professional and nice. Luke answered all my questions and got me setup and on my way in a timely manner.

Tessie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth A  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROME D 
Évaluation :
5

No comment necessary.

Felicia L 
Évaluation :
5

Keep up the great job!

Jose A 
Évaluation :
5

The gentleman I dealt with was such a joy ! Nice young man, over the top friendly and just a great experience. Deserves everything he gets.

Greg F  |  Premières impressions 
Évaluation :
5

I've had interaction with 3 different employees at the Prince George VA location and all 3 individuals were amazing. They were respectful, professional and new their jobs well. I appreciate all you do on a daily basis. Thanks for your great customer service. I would like to especially recognize Elijah he is a young man with great customer service and I truly appreciate all his help with getting me set up with my storage space. I had multiple questions and he was able to answer every last question Elijah and I want to thank him with his patience while assisting me.

Franchesca B  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Natasha E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maleigha B 
Évaluation :
5

I had a seem less experience, I don’t have any recommendations for improvement.

DIANE F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar B 
Évaluation :
3

The amount due on my reservation was not the amount charged at the time of pickup. The employee could not explain to me why I was being charged more. My reservation gave me a total due of 122,23 and was charged 151,47 at the time of pickup. I am not sure what caused the difference, however, I will not rent from Uhaul again due to the misleading estimates and billing.

Medea P 
Évaluation :
5

Have a jack available to lift the hitch for the 6x12 foot trailer .

Kenneth P 
Évaluation :
5

I discovered dim blinkers and no lights as I was getting truck ready to leave -- for 3AM departure. This was Around 7:30 PM. Called assistance and got no where, lady on chat said my fuse. Dim light said, no fuse but okay. Now I can't leave. Uhaul opened at 9:30. First light I see a broken wire. I go. Worker says that broken wire has to be sent out. I tell him the trailer is full. It took me two days to load. He says sorry but it can't be repaired. He also was the only person working on Friday at that location. I had to unload, and load another trailer and hit the road 9 hours late, dirty and sweaty. Heavy stuff and no help. My drive was 900 miles. Worker was nice and gave me an extra day. I didn't need it but I was like a zombie when it was through. Very unpleasant.

Kenneth H 
Évaluation :
5

Logan was fantastic

Tia T 
Évaluation :
1

Will never go to this location again. Charged me for more gas for no reason when I filled it to the same point I picked it up yet. Highly disappointed with this location and it will be losing my business.

Megan K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LA'TONIA G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel c  |  Premières impressions 
Évaluation :
5

Checked in and checked out easy.

Tremayne S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Y 
Évaluation :
3

Better customer service training is required. The service agents also couldn't get the hitch off without using tools when the gentlemen in Elkins used only his hands.

Curtis H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maudrianne O  |  Expérience générale 
Évaluation :
4

I haven’t received an email with the receipt for the turn in and final bill.

Thomas S 
Évaluation :
1

A full overhaul your employees represent your company, and they are not representing you very well

JENNIFER R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick g 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher S 
Évaluation :
2

The gate was broken, the bathrooms were always disgusting and the employees were rude.

Whiteney C  |  Expérience générale 
Évaluation :
4

Good service

rowland r 
Évaluation :
5

The guy help was very helpful and a good guy all around

richard m 
Évaluation :
3

When I dropped off the car trailer at your Jefferson Park location I asked the representative questions he was unable to answer. I asked if the truck needed to be turned in on a specific day and how much I would be charged for additional days. He said he was not able to look up this information. I was surprised that the U-Haul system for tracking customer information was so limited. Any representative at any location should have the ability to look up a customer and give them this information. Because of this the truck was returned late and I was charged for an additional day because of misinformation provided by your customer service representative at Jefferson Park.

Arnold P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHris h  |  Expérience générale 
Évaluation :
5

I noticed that this location floods during heavy rainfall because it was raining when I dropped off my trailer. One of the employees had to hand push water from the entrance so customers could enter.

Arnold P 
Évaluation :
3

This location honestly was great, but the reason I only gave 3 stars is because I had to go to two different locations because the trailer I booked that said available wasn't there upon the first location. It just caused a lot of problems within my schedule and way too much running around. I should have taken my business elsewhere but the Jefferson ave location was respectful and helpful.

Joshua E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorel T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hafez A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian R 
Évaluation :
4

Initially, the hours I was able to have full access, in a vehicle, behind the gate were limited due to the gate being broken. I didn't like that, however, I understood the situation and had my items delivered to the unit during the limited access hours. All my interactions with the staff for the rental unit as well as supplies were professional and they were very helpful.

kimberly j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Modesto D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE H  |  Premières impressions 
Évaluation :
4

I would have rated excellent on overall experience but the pavement entering and exiting property for first 2 yrs was horrible, pot holes everywhere . In 2023 they did fix pavement going in and out much better smooth and it looks like somewhere you would like to storage your valuables.

Mary J  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike b 
Évaluation :
1

I will never use this company again I had so much trouble through out my whole move ,with the cost of using this company it should not have been so troublesome. Bad,bad,bad business to deal with.

antoinette o  |  Expérience générale 
Évaluation :
3

There were cob subs everywhere and the slide up door kept coming down and hitting my head.

Stephanie K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel Y 
Évaluation :
5

Jake was very helpful and professional. He was patient and accommodating and answered all of my questions. I definitely will be a returning customer.

donald h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E 
Évaluation :
5

Luke was helpful and knowledgeable. Process was relatively quick. Under the burden of moving it was a relief to have a quick effect experience at this location.

Philip S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huy L  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN W  |  Expérience générale 
Évaluation :
5

Great staff just sucks the gates broken.

Samuel D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlin M  |  Expérience générale 
Évaluation :
5

The manager at the U-Haul storage behind fort Lee Va. is great. He always answers all my guestion and never lelf me hanging and also combined my storage units and saved me money. Lease recognize this man for a great job thanks Walter Nunnery

Walter N  |  Expérience générale 
Évaluation :
5

Did gentlemen managing your storage unit's was very helpful and kind and, help me save money by combining my storage unit's. I would recommend U-Haul storage to any member of my family or friends. Thanks for your help

Walter N  |  Expérience générale 
Évaluation :
5

Eli and Jacob were extremely helpful!!

Rhonda H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth m  |  Premières impressions 
Évaluation :
5

Customer service very nice

DEBORAH B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEMUEL K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly j  |  Premières impressions 
Évaluation :
3

Price's ste to high

Tomarin P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

annette t  |  Premières impressions 
Évaluation :
5

Again, Elijah was amazing. Great young man and always courteous and always has a smile on his face. I would recommend him for a promotion or a raise. I would not want to loose him as an employee as he should be the standard on which others should model themselves after.

Aaron B  |  Premières impressions 
Évaluation :
5

Eli and Luke were extremely helpful. They helped me get situated with my storage unit and stayed overtime which overall helped me make my flight on time, which I really appreciated.

Jonathan M  |  Premières impressions 
Évaluation :
5

Luke and his team were great to work with, the facility was clean, and secure.

mike f  |  Expérience générale 
Évaluation :
1

Wrong unit! Rude! The gentleman there was absolutely no help at all! He wasn't shy about sayn he was leaving right at 5:00!! Stopped helping me to help someone else! He was busy playing a game on the computer! Smh

Mercelene Q  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel M  |  Premières impressions 
Évaluation :
4

Luke and Elijah were great!

ROBERT V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W  |  Expérience générale 
Évaluation :
5

I have multiple units within the Uhaul Storage. Everyone has been nothing but kind, respectful and helpful to me with any concerns or problems that may occur

Orine F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronee j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J  |  Expérience générale 
Évaluation :
5

Great service

DEBORAH B  |  Premières impressions 
Évaluation :
5

Staff member was 100 % great job !

Kim D  |  Premières impressions 
Évaluation :
5

Everyone was nice and helpful! I love the location and it was nice and clean

ALYSSA L  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MILLIE N  |  Premières impressions 
Évaluation :
5

Mike was extremely helpful and friendly over the phone when I first spoke with him on Dec 3 with several questions, and when I got to the facility to return truck and get the storage unit. He explained everything and made sure he answered any questions I had. He is truly an asset to your location!!

Rhonda H  |  Premières impressions 
Évaluation :
5

went above and beyond by keeping me in the loop while we were waiting for a covered rv spot!

Crystal S  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keisha V  |  Expérience générale 
Évaluation :
5

Michael was extremely helpful.

Rachel B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackendy J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelvin H  |  Expérience générale 
Évaluation :
5

Luke and Elijah have been an absolute pleasure working with. They have been extremely friendly, knowledgeable and accommodating and they made they entire storage/uhaul rental process simple.

Tabatha S  |  Expérience générale 
Évaluation :
5

I'd like to spotlight Elijah Ayala at the Jefferson Point location in Prince George, VA. His knowledge, skills, and professionalism made my experience easier and with that I will continue to do business with U-Hail!

Xavier J  |  Premières impressions 
Évaluation :
5

Thank you such mush to my Rep. Excellent service

Linda B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORALIA M  |  Premières impressions 
Évaluation :
5

Keep up the good work. 👍

TONY W  |  Expérience générale 
Évaluation :
5

Love the service

Lorenzo H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE W  |  Premières impressions 
Évaluation :
1

The facility is not secure from insider theft. Someone broke the lock on my unit, riffled through my belongings and stole an heirloom lamp. Then put a word lock back on it. Current management couldn't explain why or what happened. Stupid me, for thinking it was secure. I should have been checking more often.

CHERYL B  |  Expérience générale 
Évaluation :
2

Management was rude, not answering calls. The hours stated were for 24/7. That was not what I got. I had to hold a Uhaul truck for an extra day, which charged me for that day. The following day I showed up at 9, which was stated on the website and the office door. No one came in until 10-10:30. This set me behind even more. When the manager showed up, he stated the gates will only be open from 5 to 9. This was not communicated to the customers. The staff is doing their job, management is very questionable.

Natalie L  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sylvia S  |  Expérience générale 
Évaluation :
3

The locking mechanism on my new unit was EXTREMELY hard to put the lock provided on. had to shove the lock onto a small hole really close to the ground.

Alex J  |  Premières impressions 
Évaluation :
1

-I paid for Covered RV Storage with electricity. The entire time I was there the Electrical outlet never worked. I notified the staff multiple times with no change. In addition, there were numerous instances when I would attempt to remove my trailer or park my trailer after use and there was a dumpster in the way of my spot. I complained to the staff and the manager and was told that they could not do anything about it. I had to hook up a chain to the dumpster numerous times to pull it out of the way myself. In all my years of Military travel, I have utilized many different storage facilities, and never have I been treated with gross negligence and disrespect as I was at this location. I will never utilize any U-Haul service again and will encourage others to refrain as well. This was a very underwhelming experience. Please feel free to contact me should anyone in this organization care to address this situation. Derrick Lee 719-447-5770

Derrick L  |  Expérience générale 
Évaluation :
5

Customer service at the Jefferson park Location was professional and very welcoming they went above and beyond to satisfy me, great customer service! Cathy - CSR and Ashley -GM. It was such a delight meeting them!

CASONDRA L  |  Premières impressions 
Évaluation :
4

The manager at the office was very professional and helpful and pretty.

Walter N  |  Online Move In 
Évaluation :
4

This is a nice quiet place and with all the improvements/upgrades to the property that are have been done and still continue to be done this is a very good place for your storage needs

catherine w  |  Premières impressions 
Évaluation :
1

Our unit flooded out and our items ended up with mold all over them. We had to throw away item in our storage unit because of the mold. Also we were locked in the storage facility because the attendant pad locked the enter/exit gate closed due to the gate being broken. Then we were denied access to out things because the gate was locked after 5:00 each day because the gate was broken. It was a horrible experience and it definitely was not a 24/7 storage place like advertised!!

todd a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m  |  Expérience générale 
Évaluation :
4

So far everything is working fine

William T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlowe G  |  Expérience générale 
Évaluation :
5

Everyone has been very nice and helpful. Wes went above and beyond to make this move go smoothly.

Charley G  |  Premières impressions 
Évaluation :
1

Email said the unit was ready. I called and was told the unit was ready, and to check in by 7pm to get 24-hour access. I arrived 5:30. The sign on the gate said open until 7pm. The U-Haul app said this location was open until 7pm. The lady at the desk told they closed at 5:30. She was busy with a return. I called again, the Reservation Specialist said there was nothing he could do, and transferred me to the main Customer Service line, at 5:30 in the evening,… wait time 55 minutes. I opened an on line chat, 15 minutes went by with no response in the chat. The lady finished the equipment return. I indicated that the sign says 7pm the webpage and app say 7pm but she said we're closed. I said, Ok I will cancel the rental. Back in my car, trying to call again, the lady tapped on my car window and asked if I had been to their main office half mile away, that office is open until 7pm,… I said I had no idea, why didn't you or the Reservation Specialist say that an hour ago. I drove over to the main office. Josh gave me a remote for the gate. I drove back and the gate opened when I pressed the remote. I found my unit and IT WAS LOCKED. I drove back to my hotel in Roanoke Rapids and called again. Wolfgang listened carefully, apologized, promised to take care of everything and to expect an email. So far today no email. If I don't get a response by tomorrow I will call American Express and reverse the rental fee and mail back your remote.

PAUL M  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kecia E  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth H  |  Online Move In 
Évaluation :
5

Pricing and a convenient location made the decision quit easy.

mark p  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leatha p  |  Expérience générale 
Évaluation :
5

Great customer service, a little hiccup with defective gate transmitters but resolved immediately and no worries.

Jamess H  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amberal J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank P  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen H  |  Premières impressions 
Évaluation :
2

I made a reservation online. When I arrived they said they had the reservation but weren't sure they could honor it. WTF? What is the point of the reservation if they won't hold the space? Then, in trying to close the rental, they weren't open very late, we had to have a person walk through it (ridiculous), and while in line, there were two people in front of me which took almost an HOUR to get to me. Ridiculously BAD customer service and systems. Needs a lot of work.

JULIE S  |  Expérience générale 
Évaluation :
5

The rep working was extremely friendly and helpful. She was outstanding and took her time to explain everything about the workings of the facility and to help me find the unit that best suited my needs! Will use this facility every time I need storage, which is quite often.

Carl D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eartha R  |  Expérience générale 
Évaluation :
3

To many requests, 3 telephone numbers, two addresses etc. People I know have nothing to do with me etc.

kermitlee r  |  Premières impressions 
Évaluation :
5

Paveing

william s  |  Premières impressions 
Évaluation :
3

The women who did help me with my new contract was really nice and friendly, was a lot of customer at the same time and also the business phone and she handle everything like a professional. (but was to much for just one person, U-haul need to contract more employees)

yamilette s  |  Premières impressions 
Évaluation :
3

The potholes were pretty bad near the storage unit. U-Haul representative tried to charge me extra money for the storage. Which is totally wrong. They took it out my account they put it back in my account and then they took it out my account. Someone is playing around with my credit card number. And I reported it to the fraud department at the bank.

ALICIA A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward o  |  Premières impressions 
Évaluation :
1

Service road into units are full of pot holes and the security gate rarely worked.

Benjamin J  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MYESHIA M  |  Expérience générale 
Évaluation :