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Was a great rental. Young man on duty was very helpful and was well trained on equipment. Young man went above and beyond to explain everything. Thanks!!
Excellent
Whenever I can get a vehicle in station
I was charged for gas when I returned it tot the exact level I took it at
Thanks Millie ! Your guys were great !
Very nice and helpful representative
The pickup application was buggy, unable to get location information at the last minute.
The staff was excellent and overcame the weaknesses of your app, which is trash. Only when you shoe up on site do you have find out you need ancillary documents like a passport and extra contacts that, in my case, you started contacting early on a Sunday morning and the reservation I'd dependent on that? Absolutely infuriating
easy access to drop off rental truck, staff right away assist when you arrive. very easy
Make sure your vans and trucks are in acceptable use the one I had light didn't work cracked windshield missing rear taillight lens dot pulled me over and I couldn't even get my delivery done because as soon as I drive for maybe 10 min I got pulled over and almost ticketed for all the faulty thing only reason I didn't get the tickets was because of my pba card and I couldn't even use the truck for what I intended to had to call someone else and pay them to do the delivery for me on top of what uhaul charged me this is unacceptable to me
Nothing' everything was Awesome .
I had a 15' truck rental in Queens I set up a month before my move. Then I get a call the NIGHT BEFORE I move telling me the truck is in the shop and they can't give me another one and I have to call customer service. I called customer service and after tons of back and forth they finally found a truck in Long Island. Then the morning I get to Long Island they say the truck hasn't been returned and if I wanted it I had to wait an hour! That is UNACCEPTABLE! I had a small window to move and I was going to have to pay extra for miles now that I had to drive between Long Island and queens. I had to rent a van and do my best to move with that! It was the worst experience ever. I will NEVER use Uhaul again and I will make sure no one else does.
Couldn't be happier
Everything was fine.....quick and efficient.
I can't figure out the best timing at this location. Sometimes there's a line out the door and the wait is 30 minutes, sometimes there's nobody else there and you're in and out like a flash. The place generally seems understaffed. There are like one or two guys running around and doing everything, which is a little frustrating for the customers. And if anything goes wrong, it's a cluster. Plus, not all of the guys are great about wearing their masks properly (stick the nose out). And nobody acknowledges customers when they enter. If it's not busy and the guys are talking to each other when a customer enters, they finish up their conversation before serving you. And they take their time about it. But I will say that the young man who checked me in on Sunday was *absolutely outstanding*. Very good, polite, quick, efficient, thoughtful. If I had a competing business, I would definitely poach that kid!
Representative was fantastic.
I rented a trailer. There was garbage in the trailer from the last renter. One of the safety chains had been dragged on the ground to a point that 3 of the links were paper thin and surely wouldn't work in an emergency. The light wire was so short that once I made my first turn it pulled apart. I reconnected it but it pulled apart within minutes. I had to find another Uhaul dealer near my destination and have the wire repaired. This took me out of my way unnecessarily and cost me valuable moving time.
Thank you for a great job help me!
The driver side mirror was broken where it would stay in position. It kept slapping forward where I could only see the side of the truck It was dangerous trying to merge into highway, roll window down and use every muscle to push it back. Not good. I was a ball of nerves the while time.
Manager is great - Milly, I think?
Employees offered false information about weekend rental rates and how renters were to be charged. Also, this location and others in my area did not have trucks that were advertised by UHaul. The trucks are banged up and in horrible condition. Customer service is unhelpful.
Customer service was outstanding
I drive an hour out of my way just for this specific uhaul because of the crew that works there and that positive energy that flows from their customer experience. 20/10 always appreciate the ease of this location. Thanks again!
Great and easy trip! Thank you.
great staff
Great customer service
Was able to reserve furniture dollies online but when got to the store they weren't available and I had to buy 2 instead
Great friendly customer service.
New person at desk was very professional and polite....as always, Millie is super!!!!
The van was very clean and wiped down prior to me taking it. Covid safe. The check engine light was on and check fuel cap light so it needed attention. The lady working there told me it was safe and not a problem and I used it without incident.
Cargo area of truck was very dirty. The cab of truck was clean.
Millie was professional and sincere.
Excellent staff!!
expect to wait when picking up a truck. took half hour to forty five minutes waiting on line and then checking out the vehicle.
Keep doing the right thing.
Truck was broken,brake oil was leakage,end up 2 times changing brake oil.
I noticed a remarkable amount of indifference from every employee I have dealt with at U-Haul. Not only at the location but on the phone with the main office as well.
Could've used a furniture dolly and more storage options; only the most expensive option was available on the lower floor but that said everyone who helped us out was incredibly nice and thoughtful and helpful
Equipment was not ready at time of pickup. Mobile check-in at first directed me to find a truck that wasn't on the lot, and then after I selected that I couldn't find the truck, it directed me to a different truck.
Miley and her team were very professional and extremely helpful.
Very nice people
Maybe help with mapping the trip - which roads you can and/or should not go on.
Your employees were great. Friendly, fast and competent.
Put a coffeemaker I was looking for a hot coffee
THe Truck was beyond its miles for a good experience it had trouble starting and the rear door was stuck all the time having issues opening and making our move easier and wound up being much harder, The truck was so damaged it is ashame you would consider this a good advertisement for your company and your customer service at the location would be compared to one speaking to a very sick person with no enthusiasm for doing a job and I was doing him a favor by even calling to confirm the reservation and he just was awoken from his sleep.
Don't send customers to other locations when he pain it in advance....
Terrible!!! Oh my god, I was given a truck with a faulty drivers side door and had to drive 20miles with the door not closed sign on, heading wind come through the door. The door handle was cracked in half and pulled away from door (which when I told the office about they said they knew, so why give out that truck??)and I thought that was the problem until I had to pull over on highway to see that someone DUCT TAPED on the loose metal part the door connects to. Dangerous!!! Please have someone contact me I have pictures to show how crazy this was.
I will not be using uhaul in the future. I will be filing a complaint with the better business bureau as well. This has nothing to do with the Jericho location and everything to do with the uhaul front offices as a whole. My rental was cancelled and changed on me multiple times and made my move very challenging and more expensive than needed. I am asking for a 50% refund due to the fact that uhaul sent me to Jericho for a 10ft truck when they had a 15ft truck reserved for me in Elmont. The problem is that Uhaul told the Elmont location about this and NEVER NOTIFIED ME!!! I could have picked up a 15ft truck in Elmont at 10am and saved mileage instead of picking up a 10ft truck in Jericho at 6:45am! Due to the smaller truck, I had to make two trips instead of one. Completely unprofessional move on uhaul's part. I would like 50% of my money back. I feel that's the least that Uhaul can do considering all the changes that were made less than 24 hours before my rental, not informing me of the option to go to Elmont for the 15ft truck that I originally reserved, and then charging me twice as much as expected because of the 2nd trip due to the smaller truck. Also had to pick up at 6:45am instead of 10am, had to change plans with my movers and the location that I was moving out of and all of this could have been avoided if Uhaul front offices had representatives with even remote communication skills.
Very efficient
Some of the best customer services staff works at this Uhaul location. I am very pleased and happy by their services and their manners how they speak to the customers and take care of each and everything. The only drawback was the cargo area light I wish that Box truck Cargo area lights should be automatically on once the door/shutter open. Thank you for providing me 5 stars service.
Great service with friendly help! The only thing I can say is the inside windshield needed cleaning, but then again I'm fussy when it comes to clean windshields when driving into the sun! Overall 9/10
I booked a 21' truck but when I got there all the 21' trucks were reserved, so I had to take a 17' truck.
The first truck the mileage was 200 + off so I told them and they got me another truck and it was off 41 miles. After telling them this they came out and said they changed it. They did not and charged me the extra miles. I went back and they issued me a credit that never got to my card. Instead they double charged me. I got someone who never could get it right so i called my bank to dispute the charges. The truck was a disaster. had a noise when you made a tur and ran like crap.. Stay away from here try another site or another vendor.
Was all excellent 5âï¸âï¸âï¸âï¸âï¸
Employees wore mask so I was comfortable inside the facility. Pick-up/Drop off was easy. Good experience.
Nothing, it was great servoce
My original reservation was for Levittown - since the person that rented the truck beforehand didn't check it back in properly I was unable to pick up my truck. It took Almost an hour to get a hold of someone and then I had to go to a totally different location- I lost almost 2 hours due to this. Thank goodness for Gil at customer service - he was able to salvage the situation and the Jericho location was good ( although had to wait 30 minutes before we got the truck) I ended up paying more for mileage, not to mention having people waiting to move furniture for 2 hours. Uhaul should do something to make up for my not being able to pick the truck I had reserved at the location as promised And the delay. Very stressful.
The manager and staff went out of their way to accommodate our needs. They were extremely helpful and friendly. Great manager and great staff.
I just wish the person checking me in would have put my correct address in. I corrected him when he put the wrong address in and he said "it doesn't matter." Well the print out had the incorrect address on it and I imagine it does matter. So I corrected it myself on my online profile.
good
Great customer service as always
The employes are both friendly and efficient.
Very clean, staff was very knowledgeable and friendly
I'm not sure I would recommend to anyone. The air inside the building was not good and it was not easy enough to get to the upper storage space.
Never an issue
Staff is very helpful and manager is very friendly. I like this place
Not sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.
If I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said “Don’t give her anything.”
The young woman that assisted me at your location was very helpful. She did and excellent job!
