Everything went welldan F.
Customer Reviews for U-Haul Moving & Storage of Jericho NY
Pour nous contacter
Jericho, NY 11753
(On the corner of Jericho Turnpike & Brush Hollow Road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 6h30 am à 8h pm
- Dim : 8h am à 6h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy and a pleasant experienceRonald R.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.LIN X.
Staff is excellent!Kevin Q.
Melli she is very niceHector H.
Thank for the excellent serviceFan Jen M.
Los mejores âï¸âï¸âï¸âï¸âï¸âï¸âï¸ALEXIJHONATAN N.
More employees at the counter.Nathan J.
I like the good people work it the store and very cleanFreddy B.
the people I felt with at the Jericho location were very nice and professional!Janine T.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.John M.
The vehicle was missing oil, I added 2 quarts of oil because it was extremely low on the gauge. Steering was drifting left to right. I had a 4 Hour Dr. both ways with no air conditionGino P.
Le client n'a pas laissé de commentaire.Brett W.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.MICHAELD G.
Online (mobile phone) check in was not quick, license photos were repeatedly rejected, had to start over. Would've been better to explain all required steps ahead of time (photos of both license and passport, need to verify 4photos of truck condition, gas, mileage and that key lockbox would need to be found and decoded. Also, preordered equipment (blankets/appliance dolly) were NOT in the truck. I needed to go inside AND WAIT ON LINE, if I'd tried to do this after/before hours it wouldn't have worked. Additionally NO appliance dolly was available. Truck steering wheel was grimy, this should be cleaned.Timothy H.
I always rent equipment from uhaul at this location. People and service here are very good and they are very helpful.Ziauddin A.
Le client n'a pas laissé de commentaire.Sean B.
Quick check in check outDaniel S.
Place was OK U-Haul center nothing fancy look pretty. Full of stock in the house was niceNoel F.
Le client n'a pas laissé de commentaire.Luis E.
I have rented a truck and trailer from this location on separate occasions. Everything from the reservation, pick up, drop off and billing have gone smoothly. The employees are helpful and polite.Clifford B.
Everything was perfect and satisfied very happy thank youFARSHID R.
Please allow alternatives to checking in and out that do not have an online requirementJessica Z.
All goodOSWALDOJ P.
Le client n'a pas laissé de commentaire.LOUIS N.
The service folks at this uhaul from the check in to the equipment hook up was a pleasurable experience. The people were very polite and knew their business.Michael M.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.Brian H.
Very polite associates very knowledgeable the young lady there was very very nice very helpful young man in the backyard it was also very polite and very helpful and knowledgeable show me how to use the equipmentJules M.
Your customer service is impeccable!Anthony V.
I have a very high frequency of rentals . The team at the Jericho location has always been 100 %. Quite honestly if it was anything less I wouldn't patronize that location. Thank you great job to Manager Milly and her team. Tom THOMAS L.
Le client n'a pas laissé de commentaire.Aviel L.
The staff was really nice and helped us with problemBo A.
The staff was courteous and helpful suggesting that I reserve the truck a few days before the weekend to make sure it is available. When I called the 800 number later to reserve the truck, the customer rep was also courteous and helpful. The check-in app is very helpful suggested in the confirmation email is very helpful. I suggest that the confirmation email provide a short checklist of what to have ready to use the check-in app (e.g., photos of the driver's license, license number, etc.). As I did not know what to expect, using the check-in app became cumbersome and confusing. When I picked up the truck and inspected it, I saw that the "Change Oil" light was on. The location assured me that the oil was changed three weeks ago and that the sensor was bad. I trust that is the case, but having the "Change Oil" light on during a 200 mile trip was not reassuring (there was not another 15 foot truck available). After driving off, I noticed that it was difficult to see through the windshield. The windshield was dirty and the sun glare made it worse. I cleaned it myself at a gas station. It's a nice idea that, for an extra fee, an optional moving blanket and handtruck was zip-tied to the rear. But I would prefer that this option be presented at checkout for me to either accept or decline -- because those items were in our way when we loaded and unloaded the truck. And other boxes could not be stored in the space occupied by those items. So it wasted space.Richard D.
The U-Haul rep that worked with me at the Jericho location was exceptional!! Her name is Millie and she is truly an asset to your organization!Steven K.
Continue to be awesome!Rocco P.
The young man who helped me went above and beyond. He's an asset to your team.Andrew B.
Great staff! Accommodating, professional and humorous. Would recommendjames W.
Le client n'a pas laissé de commentaire.JEFFREY J.
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.PETERGEORGE B.
Millie was amazing! Professional and accommodating! Thanks Millie!Binu K.
Le client n'a pas laissé de commentaire.JACKIE F.
Le client n'a pas laissé de commentaire.MARIOJ D.
Larger check-in/return area.Jeff S.
Le client n'a pas laissé de commentaire.Iyengar P.
This was our 3rd time renting a trailer. We reserved the 5x8. Upon arrival the electrical connection didn't work. We had to take a smaller one and make multiple trips, wasting a lot of time and gas.Greg W.
Le client n'a pas laissé de commentaire.Chelsey P.
Le client n'a pas laissé de commentaire.Andrew C.
Helpful staff. Prompt assistance. Very courteous. My "Go To" U-Haul location.JOHNMICHAEL M.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.Daniel S.
Great service. Very easy!!STEPHEN B.
Le client n'a pas laissé de commentaire.Marianne R. | Expérience générale
More clear with pricingAnthony P.
Associate at the checkout desk was deliberately lazy. Had to wait almost 15 mins with only one customer ahead of me.ted V.
Le client n'a pas laissé de commentaire.DINU ION P.
Le client n'a pas laissé de commentaire.Edgar S.
Le client n'a pas laissé de commentaire.BENHURGABANIT G.
Le client n'a pas laissé de commentaire.MATT H.
Le client n'a pas laissé de commentaire.Anthony G.
The lady that was there was rude. Truck wasn't really cleaned but the male that worked theee was very nice and helpful.Shante H.
Customer service and help were excellent. The truck we rented worked out perfectly. Overall, a very easy process that worked out extremely well for us.Jeffrey B.
Amazing help and support in special from miliANGELODARIO C.
Good customer service this time around - I have been disappointed with overcharges in the past!Belinda B.
Very professional and friendly. Very swift and easy check in and out. A pleasure. So happy the van was brand new and clean too.Gigi Y.
Le client n'a pas laissé de commentaire.Ronald M. | Expérience générale
Le client n'a pas laissé de commentaire.Malik S.
Easy peasyLeo M.
Le client n'a pas laissé de commentaire.GIUSEPPE A.
Le client n'a pas laissé de commentaire.EVELYN L.
Le client n'a pas laissé de commentaire.Sok P.
Friendly associateCOSTANZODOMENICO D.
Le client n'a pas laissé de commentaire.Louis C.
Angel, who checked me out and in, was great! The truck had a failing battery that I had to jump just before returning the truck. The truck was otherwise clean and well maintained.JOHNA S.
Le client n'a pas laissé de commentaire.Jacqueline P.
I asked the attendant if the tire pressures on the trailer that I rented were adjusted to manufacturer specifications. His reply was yes. I checked the tire pressures myself and they were at 24 psi. Manufacturers specifications on the trailer sticker call for 65 psi You should check the tire pressure of your equipment before releasing it to the customer.John M.
Le client n'a pas laissé de commentaire.AMANDAR M.
Le service à la clientèle était génial. Truck was clean and well maintainedMohammed S.
Customer service was excellent and vehicle was very clean and good.JOSE FIDEL R.
Le client n'a pas laissé de commentaire.Jeanine A.
Le client n'a pas laissé de commentaire.LUKASZ S.
Le client n'a pas laissé de commentaire.jimmy M.
Le client n'a pas laissé de commentaire.Cosmo S.
Le client n'a pas laissé de commentaire.ELDAN J.
Le client n'a pas laissé de commentaire.Govindarajan L.
I reserved the truck two weeks prior to needing it at the Farmingdale, NY location. The next day I received an email saying a truck wasn't available. After my calling UHaul I was notified that I wouldn't know if a truck would be available until two days before pick up. I had to empty a house for a trip upstate NY. How does a customer plan under these circumstances? The process was very stressful!EDWARDJOSEPH C.
Milly the location manager was nothing less than terrific. Very helpful, Very professional. For years I only rented from the U-haul in Rockville Center on Maple ave. Never again.MARSHALLJ J.
Le client n'a pas laissé de commentaire.nishon P.
Employees were all great. Very nice and pleasant experienceLeona G.
I appreciate ya. Very easy going to rent and return a truck at this location via mobile app. Staff is always there to assist as well. Very satisfied will be renting U-Haul again!Johnny H.
Le client n'a pas laissé de commentaire.TIMMYQIAN R M.
Le client n'a pas laissé de commentaire.PAULJOHN K.
Your Customer Service need to improve their professionalism. There seem to be a very causal approach to dealing with customers.Wayne D.
The employees at location are very nice. But the truck I rented was horrible. The check engine light stayed on the entire time and the engine or transmission had a loud wining noise. Also the steering wheel shook very badly once above 40mph. And the driver seat had a large hole with a metal bar inside hole that had no padding left. This metal bar on broken seat made it very uncomfortable to drive. ** I already had E-mailed customer service with photos of above-described issues (seat damage and check engine light on) and I received back a very generic reply basically telling me to let the employees at location aware of the problems with truck. I don't think trucks should be rented in this condition. I also think the email response i received back was of no help to me.CLIFFA B.
Right Rear Tire 40lbs. Short of air! Only uhaul guy on Location and I looked for air pump - but wasn't working- Had to find air outside your location- Vehicle should be prepped more thorough!William M.
Le client n'a pas laissé de commentaire.Patrick G. | Expérience générale
Le client n'a pas laissé de commentaire.Jose E.
One tire was low on air, otherwise, all was fine. I liked the online truck inspection overview before leaving the location.Stephen M.
Le client n'a pas laissé de commentaire.ALEXIJHONATAN N.
Le client n'a pas laissé de commentaire.Gilberto V. | Expérience générale
Le client n'a pas laissé de commentaire.Jeanien G. | Expérience générale
The storage unit that I used started to smell like mold and mothballs. I left several messages with management and they never called me back. I would like a credit of one or two months. I have used the storage facility for over 10 years and I've spent well over $25,000. I looked back and it was obviously a tremendous waste of my money. The contents of my storage unit was may be valued at about $1000, so paying 25 times that makes no sense.BRADFORD R. | Expérience générale
Le client n'a pas laissé de commentaire.Kristin G. | Expérience générale
Le client n'a pas laissé de commentaire.Mauricio L. | Premières impressions
Le client n'a pas laissé de commentaire.joan w. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN C. | Online Move In
Le client n'a pas laissé de commentaire.richard s. | Premières impressions
The guys working behind the desk and assisting us in the storage facility were really awesome. I can't remember the names but all 3 deserve a raise.Joseph S. | Expérience générale
There was a pest problem. I noticed mouse droppings several times when I came to my unit.Nneka A. | Expérience générale
Staff was excellent and the facility was very clean. Would recommend this location and would use it again if I need storage in the future.Junghyung L. | Expérience générale
Miley and her team were very professional and extremely helpful.Edward M. | Expérience générale
Very nice peopleWINZORE E. | Premières impressions
The manager and staff went out of their way to accommodate our needs. They were extremely helpful and friendly. Great manager and great staff.Edward M. | Premières impressions
Le client n'a pas laissé de commentaire.joanne l. | Expérience générale
I just wish the person checking me in would have put my correct address in. I corrected him when he put the wrong address in and he said "it doesn't matter." Well the print out had the incorrect address on it and I imagine it does matter. So I corrected it myself on my online profile.Nneka A. | Premières impressions
Le client n'a pas laissé de commentaire.LAVANYA B. | Expérience générale
bonAndrew P. | Expérience générale
Great customer service as alwaysChristopher B. | Expérience générale
The employes are both friendly and efficient.Kurt N. | Premières impressions
Very clean, staff was very knowledgeable and friendlyChristina L. | Expérience générale
I'm not sure I would recommend to anyone. The air inside the building was not good and it was not easy enough to get to the upper storage space.Dorothy L. | Expérience générale
Never an issueFrederick B. | Expérience générale
Staff is very helpful and manager is very friendly. I like this placeJATISH K. | Expérience générale
Not sure I would recommend to a friend because the parking lot is small. Many times when I was there to move items in and out, there were hitches parked in front of the doorway.Donna R. | Expérience générale
If I could give this facility 0 Stars I would. Reserved lower level storage unit that they gave to someone else who reserved after me. Dirty facilities. Nasty manager said "Don't give her anything."Dale T. | Réservation
The young woman that assisted me at your location was very helpful. She did and excellent job!Vincent B. | Réservation
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