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Darrell E.Customer Reviews for U-Haul Moving & Storage of Johnstown
Testimonials From Recent Customers
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The gentleman who presented the vehicle to me was excellent. He should do a company video on how to present a U-Haul to the customer. He was precise with indicating all necessary features to me as the customer. I have rented a U-Haul in my past, but this was a first that a customer service rep to time out to make sure that I was aware of everything and was ready for my questions.
Percy B.Rien
Tracie B.Joe the manager went above and behind to expedite my rental experience.
Allan B.It is always a great experience working with this location. The staff is friendly and works hard to make sure the customers experience is pleasant. I will definitely rent from this location again when I need u-haul products
Jonathan P.Everything went smooth from reserving the equipment on line with short notice to returning it after hours. Thank you for making our move easier!
Saundra S.The app did not work properly during check in or return. I'm not sure how this would be efficient during non business hours. We still had to go in to the counter both times to complete the transactions. Employees were friendly and very helpful.
John M.I am very impressed with the service, the capability of the ones who packed and unpacked. Very friendly and hardworking you men who did a wonderful job. They made my cross country move so much easier. I will definitely recommend the U-Box to anyone and everyone.
Judy H.I wouldn't change anything concerning customer service at this location. Even though this location was extremely busy the service provided went above and beyound what we expected.
Lawrence I.Problem with one tire that rattled and wiggled on the road at any speed above approximately 50 mph. Overcharged $212 and had to wait to get it back.
Eva S.I had to change my order 3 times before I got this uhaul because I originally got double booked through another uhaul location
Eli H.Staff was amazing. After a long trip they even had me laughing. A great experience
stephanee D.They were very helpful and friendly
Jesse F.Nothing, I have used this facility numerous times over the years and will continue to use them. Manager Joe is a very nice person.
gerald C.No problems, easy rental!
KENNETH G.This is the 2nd time I've used this location for drop off and it's simple and easy. I was very angry when my pickup location was changed, but am happy it was changed back.
Megan K.My hutch was broken during the shipping. It is probably not repairable. This one piece of 5 pieces of furniture
Kathy T.Good location.
Derek H.Staff was very friendly and helpful had a great experience. The only complaint I had was I received the truck at 1/4 tank of gas and if returned under you are charged $30. So I had to stop in the middle of moving to fill the truck up and then I did not want to overfill (with the prices of gas right now) It cost me $125 to fill only 3/4 a tank. All in all I wish they would've filled the truck prior to pick up.
tara W.More room in the cab so you can put the chair further back.
Jesus A.I wasn't given enough mileage from pick up to place of getting my stuff and drop off then was charged extra mileage for less than 10 miles.
bob M.Nothing was great
diana T.I rented the 6x12 trailer with ramps. However the entire trailer is not accessible due to the ramp being necked down to under 60". It caused trouble when I got to location to load product. Probably will not rent again.
Chad K.First of all the phones did not work it hung up on me in the middle of booking a truck. Joe the owner never showed any customer service and called me back or sent an email or anything. I had to book online. Then when I returned the truck they had to charge me 50$ for 23$ worth of gas bc it wasn't right at quarter of tank. I will never rent again.
Toccara T.Everything was great
Kristie B.This unit is far too expensive for what it is.
Nathanael W. | Expérience généraleVery easy transaction
Daniel W.Not to much joe handled it great!
Deven F.Remove from the wiper blades any encrusted ice & snow. Set the dome light to illuminate when a door is opened (the Chevy van I rented had it set not to, and I was picking up the van at nighttime.)
Perry Y.Joe was excellent. Very professional and has great customer service skills. Merci.
MATTHEW S.The vehicle had 1/4 tank of gas on pickup. I had no idea of how much I would need so I filled it up and ended up returning it with almost 3/4 tank of gas. So I grossly overpaid because the vehicle wasn't filled to begin with. Also when driving there was a loud squeeking noise from the engine compartment, like a belt. It was disconcerting, wondering if something was going wrong. Luckily the gauges all remained steady and nothing went wrong but it was an added concern that wasn't needed on an already stressful day.
Renee K.Because of an error they went out of their way to help find another storage unit
RANDI W.JOE LITVIN, manager is top notch guy. Always quick to get me in truck and out the door. Impressed with way I've seen him handle other customers while I'm there. Knowledgeable, and just overall nice guy. DO I WIN PRIZE FOR LEAVING THE 2,000th review for this location?
Leah P.Thank you all for leaving me have storage there .I really appreciate it
tammie r. | Premières impressionsAlways check the windshield washer fluid and whether or not the nozzles are plugged. In the middle of a snowstorm this can get dicey.
Robert S.Trailer rental was quick and easy. Everyone working there was friendly. Returning trailer was quick and easy.
Douglas E.The staff was super helpful and friendly. The process was easy and the communication from reservation to drop off was thorough. Much appreciated!
Kathy J.Professional and quick
Darnell J.Would've been 5 stars but I was told that I would get renewal notifications about upcoming payments being due. Instead I received nothing and my person of contact was notified that my locket was past due on rent before I was. That's poor business etiquette. Either remind your customers like you say they will be or reach out to them first to obtain payment. I made my locker payment the next day do there was no need to make it an issue as it became one.
David F. | Expérience généraleAbsolutely the best rental experience! Friendly, courteous, professional. Fortement recommandé!
Edward D.Friendly service.
jason C.Joe and his crew are the best!
Ronald G.Some of the employees need better knowledge about the sizes of the storage.
MATTHEW K. | Premières impressionsJOE is the absolute best, very kind and understanding of needs, been there for years and it shows he knows his stuff!!!
TAYQUON W.Nothing. This is the best business I have dealt with in the entire area. I use them frequently, and every time has been amazing.
Aaron S.The people are always so friendly and helpful. No improvement necessary
VERONICA S.I have no suggestions on any improvements, but Joe who runs that location is great. Any issues or questions I had he had a quick easy solution to make things run smoothly.
Alexander M.Was able to accommodate us at the last moment!
Michael G.Joe Litvin (store manager) and his crew always exceed expectations! They are super professional, knowledgeable, helpful and friendly-- please give them raises!!!!!!
Melissa P.This location is very well run and they do their best.
Nicholas D.Joe is professional and helpful. Highly recommend this business.
ASTELLAS U. | Expérience généraleExcellent customer service. When I got there, the truck was warmed up and ready to go with the heat on and everything. I'd highly recommend this location.
John M.Excellent customer service. Friendly and courteous staff. Convenient hours . New to owning a storage unit. Everything explained very well. Units clean and safe.
Barb G. | Premières impressionsThe staff here were very friendly and helpful and the office was clean and well stocked. But our unit had no light in it and was pretty dirty when we came in. I reserved a second floor unit assuming there was an elevator and I was wrong, but it should be listed clearly that there is no elevator before you reserve it. There is also no garbage can or dumpster available, we had to take our trash with us.
Rachel R. | Expérience généraleJoe was very helpful and friendly.
traci m. | Premières impressionsStaff is fantastic. Highly recommend this facility
Mitchell C. | Expérience généraleThis is one of the most cleanest facilities, I have ever used . Staff was so helpful and polite . I had a very good experience here. Highly recommend this facility!
rosemary z. | Expérience généraleVery helpful!! Convenient, polite, and courteous. Will definitely recommend!!
Jerrod c. | Premières impressionsSo sorry that things didn't work out for me I've tried my best but I just didn't get enough money up to pay the full balance thank you for service and again I'm truly sorry and I. Sorry for the inconvenience have a bless day
Wanda H. | Expérience généraleThe staff was extremely helpful and volunteered to assist me in loading and unloading items without being asked. These guys are great!!!
Frank N. | Expérience généraleI moved in my easily
Eric G. | Premières impressionsThe check in process was HORRIBLE! Was there for a hour checking in very stressful! Had to spend over $250 in gas and the rental was $569 plus a $100 deposit. Too expensive honestly! But my checkout process was great !
Kalisha H. | Premières impressionsEveryone is always helpful and friendly
Terry H. | Premières impressionsEveryone has been so friendly and helpful and we feel they have gone over and above in both Johnstown and Baltimore. They made it a worry free experience. They were very professional.
ruth b. | Premières impressionsJoe and his staff are very curious and friendly
Robert V. | Expérience généraleJoe does a super job at the center.
KENNETH S. | Expérience généraleThe staff are very helpful, courtious and i would recommend the uhaul on boad street for storage and all your moving needs and rentals. Great Job Wonderful Staff mmbers there!!!
Linda S. | Expérience généraleThe U-Haul Crew went Above and Beyond their usual duties and capacities to assist me with all of my U-Hual issues and concerns...... Kudos to all....... I highly recommend all to Johnstown U-Haul Storage 15906
Laurie K. | Expérience généraleJoe is awesome....can't thank him enough for his outstanding customer service.
Christian R. | Expérience généraleI was very happy with U-Haul.
Glenda S. | Expérience généraleJoseph Litvin was very helpful and accommodating. Our daughter's dorm items remained safe, secure and clean the entire time it was in storage. Would highly recommend this location.
joy h. | Expérience généraleThe staff/management at the local U-Haul location has been helpful and accommodating with my storage needs.
JACQUALIE H. | Premières impressionsJoe Litvin and his staff members are helpful and courtious . I always use U Haul for all my moving and storage needs. Very friendly and helpful, reccondmend to all my friends. Thank You Joe Litvin
Linda S. | Premières impressionsI've worked in customer service for 30 years. Storing my vehicle at the Johnstown Uhaul was a great experience. Jim Litvin is always kind and helpful. He is knowledgeable and his staff is pleasant to work with. Jim IS the face behind the Uhaul name. His dedication to outstanding customer service should be recognized.
FRANCINE O. | Expérience généraleJoe is wonderful to work with, knowledgeable, kind, always easy going. I'll miss working with him.
Karen C. | Expérience généraleProvided all the necessary space needed and gave us units that were convenient to access. Very friendly staff.
william j. | Expérience généraleGreat service every time I conduct business there!!
jerry m. | Expérience généraleMuch appreciated!
TODD W. | Expérience généraleJoe and his staff have always been so helpful, knowledgeable, with every question I had. I have rented many moving trucks and even a van multiple times over the years. This was my first unit I ever rented, with the experience before ng a 10 out of 10 for sure. They never made me feel like anything other than the most important customer even though I called and asked many questions, multiple times. I will always patronize this business, for the kindness and knowledge they showed and shared everytime!! Joe and his team are the very best!! Thank you , is just not enough!! Your services are appreciated, and your kindness will never be forgotten!! Thank you Kristyn Palmer
Kristyn P. | Expérience généraleAll staff members were patient, friendly and very helpful.
Douglas S. | Premières impressionsThe staff was always so friendly! They were available to assist me in whatever I needed. I stored my items at the Uhaul storage space for over a year and never had a problem.
Dawn B. | Expérience généraleThey where very helpful
tesia n. | Premières impressionsDealt w/ Mr. Litvin who has excellent customer relations! He represents UHaul well and his willingness to want to help me with what I needed so close to Xmas was valuable service! TY U-Haul!
FRANCINE O. | Premières impressionsS.O.
Mary Jo P. | Premières impressionsWhat a fabulous find!! The staff at this facility were phenomenal!! They were responsive and great to work with!!! I would use them again if the need arose!! Thanks for everything!!!
Susan T. | Expérience généraleThe only negative aspect of this facility is there is no elevator to access the 2nd floor storage area. The staff was very accommodating throughout the rental experience.
jan k. | Expérience généraleJoe was very helpful and a pleasure to work with. The whole process at this facility was outstanding! I would recommend them!
Deborah K B. | Premières impressionsJoe is always so kind. He goes above and beyond for his customers!
KRISTIE J. | Premières impressionsWould highly recommend, Joe was extremely helpful .
ANNA A. | Expérience généraleOur U-Box service was excellent. Thank you
Teri T. | Expérience généraleJoe is A Great Guy!! Great Help there always and Helpful anytime i was in. Great Management, Loved the service at this Location.
keith t. | Expérience généraleIt was safe with the U-Haul truck and the facility at our destination. Thank you for that and employee help as well. I love the U-Haul experience!
CHRISTINE P. | Expérience généraleThe staff was very professional and friendly while answering questions, showing me the storage area and processing my paperwork.
jan k. | Premières impressionsThe staff was so helpful and worked well with us. I would highly recommend this facility!!!
Mary B. | Expérience généraleThe staff and facility were very nice and helpful.
Crystal B. | Premières impressionsExcellent service
DEANNA K. | Expérience généralevery very good thank you
Ronald R. | Premières impressionsgreat help easy
Dean G. | Expérience généraleWe used Uhaul moving West and when we were coming back, we also chose Uhaul for the experience! Both Joe in Johnstown and Steve in Millcreek(SLC, Utah) were friendly, helpful, and knowledgeable!
Ray C. | Expérience généraleGood job
wayann h. | Expérience généraleEveryone worked hard to get us the best deal. Chad was especially helpful when we came to put our things in the storage unit. The place was very neat and clean and the unit itself was immaculate.
Mary B. | RéservationThe staff was very helpful and friendly.
Linda W. | Expérience généraleVery good
Paul G. | Expérience généraleEverything was great but the storage units alone inside of the storage where we store our stuff could use some lights on the ceiling that would be very helpful other than the ones in the hallways
Rosemary S. | Expérience généraleGreat Staff, very nice and professional. Answered all my questions and concerns. Reasonable Storage Unit Prices.
candace f. | Expérience généraleExcellent experience. The manager is very helpful!
Jill D. | Expérience générale