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ALEXANDRE CCustomer Reviews for U-Haul Moving & Storage of Justin
Testimonials From Recent Customers
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Initially when I got to this location there wasn't much help. The first staff member was ok but seemed reluctant to help me at first when I dropped off my tow. But when I returned with the truck later in the evening another staff member greeted me once I entered the parking lot. Two different experiences.
ERNEST SNo rear left light. It was damaged at pickup and the last one so we had to take it that way. The gal checking us in was very kind and professional but repairing a broken tail/brake light is not in her wheelhouse. She certainly did the best she could under the circumstances but someone with an electrical/mechanical background should be checking the equipment
ROBERT KKeep up the good work!
HENRY WEmployee greeted us almost immediately after we entered the lot and directed us to a spot to drop off a 6'x 12" trailer. He unhitched it and we were on our way. Probably at the location for 3-4 minutes total. Second time to drop off at this location within the past year and both times received excellent customer service.
DAVID MEmployees are well trained. Highly enthusiastic
FRANK LGetting pretty pricy 99 dollars plus gas for 5 hours
EDWARD BThe location and pick up was great
Eric BBest crew, easy going place
Mike W | Premières impressionsFrom the agent on the phone to the clerk at the counter everyone very polite and kind the young man at the counter gave to my son donuts rate you 100 %
NGOLA KI was charged $30,00 instead of $15 for the Safe Move Insurance and $39,9 instead of $19,95 for the daily Rental Rate.
LEROY HGreat service
JONATHAN MExcellent experience at this U-Haul! The staff were all friendly and professional. Two thumbs up!
KEVIN K | Premières impressionsVery good experience over all with U-Haul in Justin!!
James HFriendly people knowledgeable equipment was great at a good price
PAUL SWe have been pleased with the service we received at this facility. I only hope they have an opening for us when we need to store our RV again.
Amy M | Expérience généraleThe truck broke down and left me having to use another truck. I couldn't load my items in time and had to go back again the next day. Worst uhaul experience I've ever had.
JESSICA MGood service. Good attitude.
LEROY HOne person at work on a Saturday morning. She was easily frustrated, and rightky so
NICHA Amuy buen servicio
Carlos H | Expérience généraleExcellent service . Attendant was very nice and helpful. Very pleased.
William CExcellent
Basilio GWhen we arrived, we had to wait outside due to the sign that stated someone would be back in 30 minutes. While sitting outside, a guy came around from the back of the building either drunk or on drugs. My wife was concerned for the woman who worked there so she called the corporate office. Corporate said they would take care of it. Someone else had helped hook up the cargo trailer and all that went well. Somehow the drop off location got changed from the conformation email I received so I dropped off the cargo trailer to the drop off that was on the conformation email. I dropped the cargo trailer off after hours and had no problem with the drop off. The place seemed secure and safe.
TERESA CI would definitely be recommending this U-Haul facility, the staff are very friendly, helpful and knowledgeable. It always helps customers when the staff are nice and helpful.
rudranath k | Expérience généraleOn my first load to the new house the truck broke down. It took over 3 hours for mechanic to arrive, leave to go get a different tool, then complete job. When I got back in the truck to leave it wouldn't start. Tow truck came the following day to pick it up.
Michelle AI was impressed that the car arrived without any issue the distance I hauled the car.
ERIK FHad a great experience at this location. I will totally use again. Staff is friendly and very helpful.
GUNNAR GAwesome management and employees
Rodney S | Expérience généraleGreat customer service.!!!!
JEFFERY BBest U-Haul to go to I’m in and out in less then 10 minutes.
DAIONI SNever went better
JUSTIN GVery friendly, knowledgeable , and helpful!
RICHARD SFriendly, punctual and professional
CLARK OWe had an issue with the online reservation when we arrived at the store the manager greeted us and we explained the issue she answered our questions and got the reservation straightened out and personally took care of us . She showed the true value of customer service and made our transaction easy and comfortable would rent from this store and manager again highly recommend them great job in providing a personal touch to customer satisfaction
WILLIAM JGreat service when picking up keys and very easy drop off after hours!
DEREK HI showed up at this location at 7am when they opened to get a replacement U-Haul truck because my original truck had several issues. I waited around until 7:20 and still no one was there. I texted the emergency phone line and the manager responded. Apparently the employee that was supposed to cover the morning shift was a no-show. The manager rushed in and made it there by 7:50. She felt really bad about us waiting and was very helpful.
Derek AOur total experience was great start to finish Meredith helped us beyond our expectations!! Thank you
MAURICE BThe U-Haul personnel was very friendly and helpful
RUDRANATH KThe gal I talked to was awesome.
Jeremy B | Premières impressionsNothing Great Service
WILLIE EShe’s the best
Dennis B | Premières impressionsExcellent customer service. Friendly and efficient.
JEFFREY BKeep up the good work
RICKY HExcelente, Good Customer service
MELVIN MSecure abd staff was checking at all hours of day and night. Staff went above and beyond to offer any assistance you nay need!!!! Very clean!!!! I would use this pace any tine!!!!
DEBORAH W | Expérience généraleMeredith is amazing!! Her customer service is wonderful and she is so very helpful!!!
sheila s | Premières impressionsNothing it excellent . The only issue we had was the drop off but not your fault.
CARL MMaking sure the truck is full of gas when I get it would be helpful. Also knowing basic information like the dimensions of the inside of the truck bed. Also, knowing what the gas charge would be in case I brought the truck back with less gas than what it started with. I often rent U-Haul's so if I do it again, and the truck isn't full of gas to start with then I won't use this location anymore.
CHARLES PPlease make sure all equipment is in proper working order before letting customer leave with it. The inside right rear tire was shredded less than an hour into our long move. We had to wait over an hour before getting back on the road.
STEPHANIE SNearby and friendly staff.
MARIA MNothing, customer service was great, above and beyond!!!
KEISHA HThe best experience ever at this Uhaul business. I have used them before over the years, but the staff here now make it the very best of the best. Thank you so much for taking good care of my needs so wonderfully.
Julie B | Premières impressionsThe management is really nice and cares about people I am very impressed
LEE Y | Premières impressionsThe unit has a service light go on. Just check each vehicle before renting
GENE LExcellent service and staff, but that toilet has to be fixed...
Robert HThe Justin location was great and Meredith was really helpful. I was pretty upset though that I made my reservation at the Roanoke location and they moved it to Justin without asking me. I give the Roanoke location 0 stars. They suck.
SARAH ZMy only hope is we overfilled the uhaul by mistake to half a tank and hoping to get some credit back. We were watching the needle as we filled but it wasnt moving as quickly as it filled.
Kathy RIncredible ladies work here
Mike W | Premières impressionsKeep everybody on the same page.
DONNA HUHaul -Justin has really welcomed me in my stressful time of this move! Professional, courteous and very outstanding service! I have used a lot of UHaul locations and I was made to feel just like family! All of my moving needs were settled and with 110 % service, smile and sincerest of care. As an disabled veteran, I am glad I am so close, and I feel like Justin, TX is most definitely going to be nothing but blessings, and new family and friends thanks to my experience here! Thank you for your entire staff!
LARHONDA W | Expérience généraleEveryone at the office was amazing!!
KRISTI CExceptional customer service! The staff was the best and made the entire moving process so much easier. I would definitely recommend to anyone in Denton or nearby looking to move.
CRISTHIAN NAll employees very helpful. Glad to have them so close. Appreciate all their help!
JOHN MThis location saved the day when original reservation was totally screwed up by Uhaul!
WILLIAM TSee my above comments. I will also say, in today's day and age when many people that work, hate what they do and display it to their customers, the staff here was quite the opposite. They were extremely friendly, extremely helpful, and assisted to make my day even better after a long drive and big move. I am a very satisfied customer ! I don't remember the names of the staff but it was a young man and young woman. I hope the best for them in their endeavors. Richard W.
Richard W | Premières impressionsEvery thing was great . Great customer service as well .
Linda PMichelle was amazing at getting us the information and making it easy for us to be able to move our belongings in.
Jamie M | Déménagement en ligneGreat place and friendly
carl g | Premières impressionsWe used this storage facility for 12 years and never had a problem. We always had access when needed. The office staff were helpful every time we had questions. They even rent UHauls there which was super convenient when moving. I never felt like my stuff was not secure. We used the climate control units because we were storing books and pictures. We had a key fob to open the gate so we didn't have to get out of the car to enter the code. But we were also able to use a code if we forgot the fob. I definitely recommend this location.
CARRIE G | Expérience généraleRodney and Jennifer were both fantastic to work with.
RALSTON BI let them know that the trailer needed to go in for repair. We had a horrible time with the door getting stuck. The trailer was empty so it wasn't because something was against it.
ASHLEE MWith everything that wasn't going right, at the end of the day, the UHaul strided to correct all the things that did go wrong, they were my blessing to help me get comfort, service and security at the end of an exhausting day and no sleep over 37 hours.
LARHONDA W | Premières impressionsWas fine
TIMOTHY SNo one wanted to talk to the customers or give any direction. It wasn't only me, but a couple on the line up was wondering how to return equipment but no one was give us any attention until someone came by (whose shift has ended) told us you can use the app and leave. No help was offered on returning process, I actually injured my back trying to lift the trailer! And then I had to rush to stop it because it slides.
Anas ATrato de las trabajadoras muy amable, cordial
jonas s | Expérience généraleExcellent service and facility
gregory d | Premières impressionsThe storage space was perfect
JEFFREY S | Premières impressionsStaff was more than kind and polite going above and beyond for me!! I would recommend thus storage facility to everyone needing a nice safe and friendly place to store anything .
Berry H | Premières impressionsMerci
Frederick E | Expérience généraleJacob is an excellent manager. He's professional, knowledgeable, and communicates clearly. I enjoyed doing business with him. I will use this location in the future.
MIKE C | Expérience généraleJacob and the staff were fantastic to work with. They were very helpful when it was time for me to move out and made the exit a breeze. When I have storage needs in the future I will definitely come back to this location.
jason f | Expérience généraleVery professional staff. Went above and beyond to find me the right storage spot
Cody C | Premières impressionsThe 2 ladies at this location were extremely helpful
Courtney H | Premières impressionsThe prices are $40 more than anyone in the area.
Jennifer M | Expérience généraleJacob was very nice and helpful.
Kathleen B | Expérience généraleNicest help people!!!
Janet M | Premières impressionsGreat sales staff.
Danny S | Déménagement en ligneMy storage unit was not sealed very well as a tremendous amount of DUST collected inside and in everything and in all my antique furniture
KURTIS S | Expérience généraleJust Ask For Phil…! He Got Cha… He’ll Take Very Good Care Of You‼️…
Deshae R | Premières impressionsThe staff exceeded my expectations. Friendless, courtesy, went out of the normal to assist me.
Larry A | Premières impressionsThe guy was amazing that got me set up, quick and easy with no hassle. Amazing guy.
jonathan o | Premières impressionsPhillip and Katelyn provided the help I needed thank you!
LAITH A | Expérience généraleKaytlyn and her entire staff were great. She went over and above to help us, accommodate us, and to find solutions to our problems. It's a rare commodity to find in todays work force. I would highly recommend the Justin Uhaul storage center to anyone who is in need.
Jai H | Expérience généraleBest service. Friendly staff
RF G | Premières impressionspurchased unit making sure our intent to use this unit to work on a vehicle of ours was well know then was told a month after that we couldn't use it to work on the vehicle
TRIENAN H | Expérience généraleThe renting with U-Haul is a little pricey but You get what you pay for!!! The manager is really nice and extremely helpful
Brittney H | Premières impressionsThe manager she was so welcoming friendly with a very positive attitude she explained the whole contract to me and answered all my questions. The facility's are very well lit and clean very secure and very spacious. If i ever need to rent a U-Haul or storage unit again i will definitely be using her services.
MARIA P | Expérience généraleMerci
Mary M | Expérience généraleThe MANAGER is really on the BALL !!! She runs a tight ship for sure !!!
ARNOLD G | Expérience généraleRodney was very courteous and friendly. He took the time to explain and show us the storage facility.
Angella E | Expérience généraleKatelyn was awesome !!!
ARNOLD G | Premières impressionsManager went over and above to take care of me. Very much customer focus and goes the extra mile to make sure we are taken care of and get what we need.
Jai H | Premières impressionsKaitlyn made the experience convenient and easy. We have rented a U-Haul and now rented a storage space the office has been great.
Amy M | Déménagement en ligneGreat people to work with
Mario M | Expérience généraleThe new manager is awesome and staff friendly.
Catrina W | Premières impressionsWe were able to get our storage unit and other items needed quickly. Staff was friendly and helped with loading items and helping us become familiar with facilities.
Anne C | Premières impressionsThank you for keeping my valuables safe and secure.
RYAN N | Expérience généraleBesides the employee on Thursday of 8/17/23 at 3:50 pm when I called and put me on hold for 20 min. And when I hung up and called back it went straight to voice saying there is no one here to help you and call back later. Guy could have taken my name and number and called me back instead of making me feel as if I was not important and didn't care what I needed. But the lady who answered my call the next day was truly awesome and very helpful.
CHAD N | Expérience généraleThis was a great & safe place to store my life belongings And the staff were very helpful and very nice
Ronald H | Expérience généralePaying for climate control at this location was a waste. It was always between 85 and 95° and not bearable when working inside. The roof was leaking in the building that I was in and a lot of the times when I would visit the unit the door would be propped open, so security was a big issue. It was so understaffed and at times when people would move out, they would leave food and boxes at the entrance, these were not picked up for about a month, which made the location smell horrible . I accidentally left my unit open at one point and items were stolen. It was my fault that I left it open. However, when I asked for the security camera or for the video to be reviewed there was no follow up, my thinking is that there really were no cameras around that unit or they didn't work
Erika D | Expérience généraleAwesome service very helpful.
Jerry L | Expérience généraleEverything was excellent!!! Recommended 100percent AAA!!!!!
Juan U | Déménagement en ligneMy move out date was actually June 9th. I'm. Not sure how wires got crossed on that. The rest of the time my experience was great.
Sherree B | Expérience généraleThis is our third time to rent trucks from UHaul. UHaul Associates in Justin are the best. Clean, friendly and very helpful. The problem we have is with Movinghelp.com. Their moving team did not show and we had to scramble to find help on site in Midland. We had prepaid for the movers and we were told to call their help line. No one ever answered surveys were taken, called repeatedly and no answer and no help. We are still owed that moving charge. I know that UHaul is not at fault here, but the movinghelp.com is being referred by UHaul. I would like a refund of the movers fee. It shouldn't be this hard to get good help and an honest couple of hours work. If I do not get my refund it will be turned into the BBB and I do consider this theft. I would appreciate UHaul helping with this matter. Thank you in advance. Julie Aldana 432-260-8114
Julie A | Expérience généraleWe had our entire household goods stored for over a year with zero problems!
scott f | Expérience généraleMichael was very helpful and did a great job!
SANDRA C | Premières impressionsStored my truck and trailer here for over two years , highly Recommend them they kept my things secure.
Joshua H | Expérience généraleJulie was great! She stayed late to help us with our last minute needs. White glove service from Julia! Xxxooo
richard l | Premières impressionsJule was very helpful. Understood what we needed and accommodated. Merci.
Debra W | Premières impressionsU-Haul of Justin was beyond awesome! I was there for almost four years and never had a bad experience. 10/10 recommend
Robert W | Expérience généraleJulie is the absolute best! Very helpful and accommodating. Highly recommend
jason f | Expérience généraleGreat service
Paul G | Expérience généraleMike was very helpful and proy
RICHARD S | Premières impressionsGreat service...
Enrique S | Expérience généraleI kept a unit there for 3 years. The staff and Julie especially were the nicest and most helpful. Always great customer service.
kirk b | Expérience généraleThe vehicle was not what I consider roadworthy once I had it loaded and was going to my secondary location the oil light came on I pulled into U-Haul where I leased the vehicle from they added oil the oil light still didn't go out while driving to my location the shifter locked twice and I was unable to get it out of gear it sounds as though the front end or the transmission is about to give up the vehicle vibrates and shakes as though the motor mounts are loose I felt this vehicle was unsafe to be on the road and I was unsafe driving it.
Margaret M | Expérience généraleAwesome!!!!
GREGORY H | Expérience généraleSomebody keeps fuc king with my luck
jeffery w | Expérience généraleAll my expectations were met!
STEPHEN R | Expérience généraleOnline confirmation stated unit was open with complimentary lock inside. Unit was locked, waited twenty minutes to get unlocked, then had to go to office to obtain lock. Le personnel était amical et serviable. It's just that the unit was not ready to move in as indicated.
Robert S | Déménagement en ligneExcellent service à la clientèle
Enrique S | Premières impressionsGreat job
GREGORY H | Expérience généraleStart prorating if people move out early. Because you rent it out again before the paid up term.
Angela c | Expérience généraleOutstanding service given by Julie
CATHERINE K | Expérience généraleThe that’s great have you noticed the Silletti before lorries been satisfied
deborah p | Premières impressionsHad problems getting through the phone to change my credit card information. Checking out was a nightmare!!!
Dane G | Expérience généraleEverything went very well. There was a small issue with my online reservation, however, Justin was able to sort it out quickly. The man Justin took over for was very good too. I'm sorry I didn't get his name.
EMMETT J | Premières impressionsJulie is awesome very friendly and helpful
PAULINE C | Premières impressionsMerci.
fernando l | Premières impressionsOverall nice facility and friendly staff. Regarding the storage units: there were dead crickets everywhere due to the poison boxes in each unit. A very foul smell was also noticed in one of our units.
Charles H | Expérience généraleFriendly service and very helpful.
KARINA Y | Premières impressionsGreat salesperson. Friendly, knowledgeable and very creative with her ideas.
David B | Premières impressionsOutstanding
NICHOLE N | Premières impressionsTo expensive
HENRY M | Expérience généraleGreat service over and above the normal. Had great communication with manager and staff. Was well pleased with my units and boat storage. Very nice and welling to help manager and welling to go the extra mile to help you. Nothing was damaged or messed with. If I need storage again I will use this location again. Thanks again for your help!
STEVEN B | Expérience généraleVery nice and helpful staff! I will recomment this storage to my friends and relatives.
JESUS F | Expérience généraleWe had our unit for more than 2 years. Always kind and helpful, never any issues. Great location for storage.
Gesila C | Expérience généraleThe gentleman took care of everything we needed and was very friendly and courteous.
Sherree B | Premières impressionsThis was a super convenient location for me. I had five units which I could access at anytime. They offer remote openers so that you don't even have to get out of your car to open the gate. If you're going late at night or in the middle of a hot day, this is a great perk. I had all of my belongings here for 10-11 months. Everything worked out perfectly. The staff is great and I really appreciated all they did.
Mary A | Expérience généraleMrs. Julie was so sweet and professional easy to deal with.
Maria S | Premières impressionsNos sentimos super feliz de que nos refirieran este lugar, de verdad que nos atendieron con mucho respeto y amabilidad, el lugar esta perfecto y cumplio mas alla de nuestras expectativas y su manager Julie Burel lo hacen un lugar excepcional el cual no dudaria volver a necesita algun otro servicio que ofrecen.
james L | Premières impressionsOutstanding customer service.
Carl W | Premières impressionsGreat place!
VELTA Y | Expérience généraleThe personnel very attentive and friendly.
Monica R | Premières impressionsSuper friendly and helpful staff at both locations!
SHANE R | Premières impressionsExcellent service à la clientèle
WISLEY H | Premières impressionsJustin was great, professional and friendly. He took good care of us!
linda g | Premières impressionsFriendly staff!!!
TODD D | Premières impressionsAll I can say is … what a great staff. Very accommodating, friendly, helpful and just nice people!!!!
Jose R | Expérience généraleWe have had this storage since it first opened before it was Uhaul. Everything has always been great BUT the lighting inside the air controlled buildings needs updated. It's VERY hard to see inside each unit, we always had to use our phone flashlights which isn't always convenient. The only other thing that changed was the trash receptacle access. I think trash should be REQUIRED at a storage facility. Trash pickup isn't that expensive, I know bc that's my husband's profession, and is the best thing to offer to customers! Other than those 2 issues, I've never had any problems and would recommend Uhaul Justin Storage!
KATEY C | Expérience généraleJulie takes pride in serving her customers & you know that she is genuine in her conversations with her. Friendly, polite, knowledgeable. helene
helene b | Expérience généraleAlways pleasant to deal with and got some ( good deals)!!!.
james i | Expérience généraleI have my unit for over 6 years, Julie and her crew are the best I have experienced. I have also used them for my truck rentals and moving AAA. PLUS
TERRY G | Expérience généraleStaff is always helpful and polite. They work hard and do it all with a smile.
Danny H | Expérience généraleThe only problem I ever had was the access pad to the climate controlled building. I had trouble getting into it several times and had to get a staff member to help me. Otherwise, the facility, maintenance and staff were excellent!
Teresa C | Expérience généraleStaff worked very well to accommodate me coming in after hours.
Zachary S | Premières impressionsMove out was Friday the 5th not the 9th.
BRIANA H | Expérience généraleOnly issue is that your system started declining my auto pay card for no reason. I did not notice this issue until my unit was red tagged. Luckily this was during office hours. I literally gave the office the same Credit card with the same 2024 expiration date and your system accepted without hesitation. The problem is the 50$ fee was beyond the authority of the staff to reverse the charges. Please look into this and help. Tim Norris Justin TX location.
TIMOTHY N | Premières impressionsWell worth spending the money . Great crew of men . Hard workers .
Brenda G | Premières impressionsJulie is absolutely fabulous!!!!!
Jacqueline B | Premières impressionsJulie is the best--very friendly and helpful. We found the facility to be clean and well run, and we felt our possessions were very secure.
kathrine S | Expérience généraleGreat place and great people. They go above and beyond to help.
JESUS F | Premières impressionsYou are so lucky to have the professional lady working for you. Julie is so efficient and so pleasant to work with. thank you
Walter h | Premières impressionsAlways friendly and courteous staff everytime I visit this location.
Erick B | Premières impressionsEverything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn't get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That's in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour. I recommend the facility, but bring your own lock, and when you're moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn't bad.
MARIE M | Expérience généraleVery pleasant and helpful staff. Clean and secure storage.
Donald M | Expérience généraleThe attendant was very polite and insightful. She made it a very quick and easy process
Steven M | Premières impressionsAmazing service
Jodi S | Premières impressionsWhile we were there we priced climate control and ended up rented a 10 x 15
Dane G | Premières impressionsJulie is a very good manager
STEVE J | Expérience généraleJulie was very helpful and friendly. She went above and beyond to help me.
Lisa R | Expérience généraleAir conditioning for climate control hasn’t worked in 3 months
Sebastian M | Expérience généraleArrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.
James W | Premières impressionsJulie is an asset to your company. She is very knowledgeable, friendly , and most helpful! We also found the storage facility to be excellent. We were very pleased.
kathrine S | Premières impressionsGreat staff!
Pamela P | Premières impressionsWe had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days. Respectfully, Manny & Kristy Hernandez
Manuel H | Expérience généraleVery helpful and friendly. Quick and Easy sign up process.
Anthony M | Premières impressionsGreat place
james m | Premières impressionsOutstanding Customer Service!!
Rasaundra M | Expérience généraleJulie is friendly and eager to assist.
clarence m | Premières impressionsJulie the manager is amazing. So helpful and accommodating always and goes out of her way.
SANDRA F | Expérience généraleGreat value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!
Greg S | Expérience généraleAgent on duty was very helpful
Danny H | Premières impressionsJulie was super helpful and we appreciated it greatly!
Tyson W | Premières impressionsJulie was very friendly and knowledgeable as well!
Debbie P | Expérience généraleJulie At Roanoke uhaul is the best ever!!
Doloris M | Premières impressionsVery helpful staff. Really great to work with..
steve p | Expérience généraleMs Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!
Teresa a | Expérience généraleJulie was friendly and most helpful!
Edith H | Expérience généraleJulie was always very helpful
Jeff b | Expérience généraleAll of my expectations were met!
STEPHEN R | Premières impressionsOur boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3 400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?
Katherine P | Expérience généraleJulie is amazing! I refer people to this facility without reservation.
michael s | Premières impressionsJulie was great!
Robert S | Premières impressionsIt is totally unacceptable, that after putting $10 000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It's not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!
ANITA C | Expérience généraleNever a problem in over 10 years of renting! Would highly recommend!
GAYLE J | Expérience générale5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.
Cary S | Premières impressionsWish they had lights inside unit. Other than that it was excellent.
CAMMY R | Expérience généraleWonderful and friendly customer service. Had everything we needed.
Nancy S | Premières impressionsYour staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.
William C | Expérience généraleThe Justin Uhaul folks are fantastic. Super helpful and polite
Richard S | Premières impressionsThank you Julie for your kindness! God bless you! Thanks once again.
mary b | Expérience généraleFor 8’ wide units -side access was about 2’ on one side- unable to open door or storage Especially when a “neighbor” was parked off center Also very difficult to back into the narrow space
STEPHEN M | Expérience généraleThey were very accommodating!
jeanette r | Expérience généraleJulie was excellent Very helpful and professional Made our transition easy and delightful
Christopher R | Premières impressionsLady very helpful in making my move in much easier. Great to do business with this lady.
William C | Premières impressionsTruly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!
jason r | Premières impressionsGabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move.
rocki A | Premières impressionsWe've rented here before and have always had great service - will definitely comeback when we rent in the future !!!
Michael M | Expérience généraleJulie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.
BARRY t | Expérience généraleNice clean facility, easy to locate and friendly staff.
Musa J | Premières impressionsGood service
ben f | Expérience généraleThank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.
ELLEN H | Expérience généraleNeed to find something better than the card that hardly ever worked.
chris s | Expérience généraleI will highly recommend this location. Very friendly and helpful staff.
CHARLOTTE H | Expérience généraleExcellent service!!
Karl N | Expérience généraleJulie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.
Ryan S | Premières impressionsVery nice and helpful!
jeanette r | Premières impressionsThank you, for keeping my things safe!
KIMBERLY H | Expérience généraleGreat team to work with.
nancy w | Premières impressionsGreat service!
Nathan O | Premières impressionsThe staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.
Gay H | Expérience généraleMarty was extremely helpful, courteous and easy to work with.
michael h | Expérience généraleVery helpful, the people were courteous.
Elbert F | RéservationStaff was always available, friendly and helpful. I only moved out due to my relocation.
CARL B | Expérience généraleThe staff is always helpful. My storage facilities were clean and the area is well lit and secure
Blair S | Expérience générale.
DORIS S | Expérience généraleStaff were friendly and easy to deal with.
chad s | Expérience généraleExcellent service à la clientèle
CHARLOTTE L | Expérience généraleThe Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys
Jeffrey m | Expérience généraleThe staff were very friendly and made my moving experience great !!!
brent M | Expérience généraleExcellent
SHARON P | Expérience généraleJulie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage
GLENDA B | Expérience généraleThank you all. Staff are awesome thank u
lorie c | Expérience généraleI will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W
mary w | Expérience généraleVery good experience
rick m | Expérience générale