Great help and nice people
KEVIN SCustomer Reviews for U-Haul Moving & Storage of Justin
Testimonials From Recent Customers
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I have rented at this location before and when I dropped my trailer rental off on Monday afternoon, it was a quick and easy transaction. The employee I dealt with seemed like he was out of sorts and in a rush. He told me where to drop the trailer off and then said he would check the trailer in. However, after speaking with the awful employee Trinity, from the Norman, OK, location on Tuesday, I found that the Justin employee never checked my trailer in. In fact, at nearly 3pm on Tuesday the trailer still hadn't been checked in and the Norman location had no clue of its whereabouts. I then was charged $161,92 by the Justin location, as well as another $135 by the Norman location without so much as a phone call or alternative solution. This has been the worst rental experience I have ever had.
COREY RRodney greeted me as I pulled in for return. Rodney asked if I needed water or anything else. Rodney has some great ideas to promote the U-Haul brand. One being- move someone (not a big move) for free. We talked and came up with the idea of using a van, nothing larger to promote positive vibes for folks during hard times. U-Haul needs to talk with Rodney. He has a positive energy and will be a force multiplier one day!
JAMES WTrato de las trabajadoras muy amable, cordial
jonas s | Expérience généraleThe young man that worked there was amazing, took care of everything and just out standing customer service. I would highly recommend him and this location due to his customer service.
JOSEPH AThe scheduler I had to deal with was rude and would not listed to me as to what I was needing after she changed my pick-up location.
DEBORAH WNice lady who received the equipment! Easy
Randall MExcellent service and facility
gregory d | Premières impressionsAmazing customer service. I will come back.
DARLING MGreat employees at this location
LYNNE CJennifer has excellent interpersonal skills and I can see is a hard conscientious worker.
LEROY HThe storage space was perfect
JEFFREY S | Premières impressionsThe employees were helpful
JEFFREY SStaff was more than kind and polite going above and beyond for me!! I would recommend thus storage facility to everyone needing a nice safe and friendly place to store anything .
Berry H | Premières impressionsExcellent
Sathish KVery convenient and efficient!
SCAR CIn an isolated area but easy to get into and out of. Customer service was slow but kind and very helpful. Would use this location again if I had to, they were able to get a truck ready for me at the last minute after I realized the night before that I had booked the wrong size. Did not like that the truck was given to me at 1/4 tank because then we had to stop to fill up before being able to get going on the road.
ALEXANDRIA RSuper friendly. Overall good experience.
JAMES LEverything went smooth!
TIMOTHY RMerci
Frederick E | Expérience généraleThe trailer floor was damaged and when I drove through rain everything inside the trailer got wet.
GREGORY MThe General Manager (Jake) at this location is amazing.
JACOB HJacob is an excellent manager. He's professional, knowledgeable, and communicates clearly. I enjoyed doing business with him. I will use this location in the future.
MIKE C | Expérience généraleRepresentative was not on time so had to wait. Only other issue we had is we purchased some equipment from the facility we were supposed to pick up trailer from so when we were told we had to pick up trailer from different location we assumed we would also pick up the equipment. They had no record of that and it did work out but was confusing and caused another delay. This seems to be something that needs figured out. No one should need to go to two different locations.
RALPH MNot your fault on the location. A lot of Construction. And it will go on for quite some time.
LEROY HThe Justin location did an excellent job of keeping equipment reserved for me like they are supposed to do. However, the Colleyville location on Industrial blvd. failed to hold equipment for me that I reserved well in advance. Thanks to the Justin location I could move my son to college 5 hours away. U-Haul should have issued some discounts for the inconvenience, but did not.
COURTNEY BGreat job
LISSETTE BJacob and the staff were fantastic to work with. They were very helpful when it was time for me to move out and made the exit a breeze. When I have storage needs in the future I will definitely come back to this location.
jason f | Expérience généraleExcellent service
Curtis BJacob was very friendly and helpful!
Troy LVery professional staff. Went above and beyond to find me the right storage spot
Cody C | Premières impressionsGreat experience. Super helpful and professional folks helping out any way they can. Thanks!!
Zachary REveryone was very friendly and helpful
Shawn CIt was a very pleasant last minute experience. The lady that helped me, sorry I don't remember her name was very helpful and accommodating. Definitely will return and refer them.
ART SThe 2 ladies at this location were extremely helpful
Courtney H | Premières impressionsJacob was very efficient and helpful. Pickup of trailer took no time at all and return was just as easy. Great Job!
BRUCE HThe prices are $40 more than anyone in the area.
Jennifer M | Expérience généraleVery friendly staff. Good choice of trucks and very good pricing.
venkata rVery pleased and couldn’t have been an easier drop off.
Joshua FJacob was so helpful and friendly
carmela bFriendly and quick service
Cary BManager and Staff were very helpful and very friendly. Thanks Guys!
City oCustomer store in the store was 10/10!!!! Both gentlemen that we worked with were wonderful!
Tiffany GDrop-off just as good and as seamless as the pick up in Missouri. Process was extremely easy.
David MThe key for the van does not fit I. The drop box I was instructed to put it in for drop off. I had to lock it inside the vehicle on the floor
Gene LThank you for going above and beyond Keenan and Treven!
Katarina JThere was a little bit of a wait, but otherwise a good experience.
kelly sI've been renting from U-Haul for years, and I must say that Jennifer is the BEST person that I have ever rented from. I was very unfamiliar with the area, but Jennifer made sure that I knew, exactly how to get to where I was going. She was very nice, helpful, and patient.
Ronald CJacob was very helpful, as was everyone else. They all made me very confident in my choice to go with U Haul.
David TNothing! The GM went above and beyond our expectations. He is a great asset to the company and that location.
Charla MAmazing service
James GJacob was very nice and helpful.
Kathleen B | Expérience généraleNot sure if there is more u can do. Very pleased with the service and professionalism of your employees.
Daniel HPhil was awesome and so helpful. We will be back!
BRIAN MJacob was very helpful and nice. Uhaul needs to have help for the single employee.
Kathleen BManager would no accept any coupons and representatives assisting my were slow and complaining about renting a trailer to me.
Mark SThe trailer ramps were broken. This was my worst U-Haul experience yet.
James EWhile the personnel was very helpful and did everything they could do to accommodate me, not having a truck for three hours that I made a reservation for a week in advance is completely unacceptable. I'm not sure who would come up with the policy that allows for a truck to be rented out at 4pm the day before someone needs it at 8 am, but that is a very bad policy that needs to be changed. It completely ruined all of my plans as I had people that could only help to noon and now I get the truck at 11am and now am forced to move everything basically by myself. Not to mention the fact that I got pushed back further because rain came after I should have been all packed up. This forced me to now have to wait to move everything the morning next day and sleep on just mattresses for the night. I appreciate the $50 reservation guarantee and the extra miles and days the personnel gave, but I didn't need extra days or miles and the $50 doesn't even make up for the three hours it took to get the truck let alone everything else.
Logan FNicest help people!!!
Janet M | Premières impressionsJennifer was awesome! We arrived early and the truck was ready to go.
Chad BThis location in Justin is my go to rental location. They are efficient and friendly. It's always been really easy to pickup and drop off equipment. Yesterday there was a huge rainstorm. I got there in a downpour. The young man came running out in the rain and unhooked and checked the equipment back in. The staff at this location go well beyond!
JEFFREY WGreat sales staff.
Danny S | Déménagement en ligneMy storage unit was not sealed very well as a tremendous amount of DUST collected inside and in everything and in all my antique furniture
KURTIS S | Expérience généraleJust Ask For Phil…! He Got Cha… He’ll Take Very Good Care Of You‼️…
Deshae R | Premières impressionsThe staff exceeded my expectations. Friendless, courtesy, went out of the normal to assist me.
Larry A | Premières impressionsThe guy was amazing that got me set up, quick and easy with no hassle. Amazing guy.
jonathan o | Premières impressionsPhillip and Katelyn provided the help I needed thank you!
LAITH A | Expérience généraleKaytlyn and her entire staff were great. She went over and above to help us, accommodate us, and to find solutions to our problems. It's a rare commodity to find in todays work force. I would highly recommend the Justin Uhaul storage center to anyone who is in need.
Jai H | Expérience généraleBest service. Friendly staff
RF G | Premières impressionspurchased unit making sure our intent to use this unit to work on a vehicle of ours was well know then was told a month after that we couldn't use it to work on the vehicle
TRIENAN H | Expérience généraleThe renting with U-Haul is a little pricey but You get what you pay for!!! The manager is really nice and extremely helpful
Brittney H | Premières impressionsThe manager she was so welcoming friendly with a very positive attitude she explained the whole contract to me and answered all my questions. The facility's are very well lit and clean very secure and very spacious. If i ever need to rent a U-Haul or storage unit again i will definitely be using her services.
MARIA P | Expérience généraleMerci
Mary M | Expérience généraleThe MANAGER is really on the BALL !!! She runs a tight ship for sure !!!
ARNOLD G | Expérience généraleRodney was very courteous and friendly. He took the time to explain and show us the storage facility.
Angella E | Expérience généraleKatelyn was awesome !!!
ARNOLD G | Premières impressionsManager went over and above to take care of me. Very much customer focus and goes the extra mile to make sure we are taken care of and get what we need.
Jai H | Premières impressionsKaitlyn made the experience convenient and easy. We have rented a U-Haul and now rented a storage space the office has been great.
Amy M | Déménagement en ligneGreat people to work with
Mario M | Expérience généraleThe new manager is awesome and staff friendly.
Catrina W | Premières impressionsWe were able to get our storage unit and other items needed quickly. Staff was friendly and helped with loading items and helping us become familiar with facilities.
Anne C | Premières impressionsThank you for keeping my valuables safe and secure.
RYAN N | Expérience généraleBesides the employee on Thursday of 8/17/23 at 3:50 pm when I called and put me on hold for 20 min. And when I hung up and called back it went straight to voice saying there is no one here to help you and call back later. Guy could have taken my name and number and called me back instead of making me feel as if I was not important and didn't care what I needed. But the lady who answered my call the next day was truly awesome and very helpful.
CHAD N | Expérience généraleThis was a great & safe place to store my life belongings And the staff were very helpful and very nice
Ronald H | Expérience généralePaying for climate control at this location was a waste. It was always between 85 and 95° and not bearable when working inside. The roof was leaking in the building that I was in and a lot of the times when I would visit the unit the door would be propped open, so security was a big issue. It was so understaffed and at times when people would move out, they would leave food and boxes at the entrance, these were not picked up for about a month, which made the location smell horrible . I accidentally left my unit open at one point and items were stolen. It was my fault that I left it open. However, when I asked for the security camera or for the video to be reviewed there was no follow up, my thinking is that there really were no cameras around that unit or they didn't work
Erika D | Expérience généraleAwesome service very helpful.
Jerry L | Expérience généraleEverything was excellent!!! Recommended 100percent AAA!!!!!
Juan U | Déménagement en ligneMy move out date was actually June 9th. I'm. Not sure how wires got crossed on that. The rest of the time my experience was great.
Sherree B | Expérience généraleThis is our third time to rent trucks from UHaul. UHaul Associates in Justin are the best. Clean, friendly and very helpful. The problem we have is with Movinghelp.com. Their moving team did not show and we had to scramble to find help on site in Midland. We had prepaid for the movers and we were told to call their help line. No one ever answered surveys were taken, called repeatedly and no answer and no help. We are still owed that moving charge. I know that UHaul is not at fault here, but the movinghelp.com is being referred by UHaul. I would like a refund of the movers fee. It shouldn't be this hard to get good help and an honest couple of hours work. If I do not get my refund it will be turned into the BBB and I do consider this theft. I would appreciate UHaul helping with this matter. Thank you in advance. Julie Aldana 432-260-8114
Julie A | Expérience généraleWe had our entire household goods stored for over a year with zero problems!
scott f | Expérience généraleMichael was very helpful and did a great job!
SANDRA C | Premières impressionsStored my truck and trailer here for over two years , highly Recommend them they kept my things secure.
Joshua H | Expérience généraleJulie was great! She stayed late to help us with our last minute needs. White glove service from Julia! Xxxooo
richard l | Premières impressionsJule was very helpful. Understood what we needed and accommodated. Merci.
Debra W | Premières impressionsU-Haul of Justin was beyond awesome! I was there for almost four years and never had a bad experience. 10/10 recommend
Robert W | Expérience généraleJulie is the absolute best! Very helpful and accommodating. Highly recommend
jason f | Expérience généraleGreat service
Paul G | Expérience généraleMike was very helpful and proy
RICHARD S | Premières impressionsGreat service...
Enrique S | Expérience généraleI kept a unit there for 3 years. The staff and Julie especially were the nicest and most helpful. Always great customer service.
kirk b | Expérience généraleThe vehicle was not what I consider roadworthy once I had it loaded and was going to my secondary location the oil light came on I pulled into U-Haul where I leased the vehicle from they added oil the oil light still didn't go out while driving to my location the shifter locked twice and I was unable to get it out of gear it sounds as though the front end or the transmission is about to give up the vehicle vibrates and shakes as though the motor mounts are loose I felt this vehicle was unsafe to be on the road and I was unsafe driving it.
Margaret M | Expérience généraleAwesome!!!!
GREGORY H | Expérience généraleSomebody keeps fuc king with my luck
jeffery w | Expérience généraleAll my expectations were met!
STEPHEN R | Expérience généraleOnline confirmation stated unit was open with complimentary lock inside. Unit was locked, waited twenty minutes to get unlocked, then had to go to office to obtain lock. Le personnel était amical et serviable. It's just that the unit was not ready to move in as indicated.
Robert S | Déménagement en ligneExcellent service à la clientèle
Enrique S | Premières impressionsGreat job
GREGORY H | Expérience généraleStart prorating if people move out early. Because you rent it out again before the paid up term.
Angela c | Expérience généraleOutstanding service given by Julie
CATHERINE K | Expérience généraleThe that’s great have you noticed the Silletti before lorries been satisfied
deborah p | Premières impressions