Mrs. Julie was so sweet and professional easy to deal with.Maria S. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Justin
Pour nous contacter
Justin, TX 76247
(1 Mile North of Hwy 114 South of downtown Justin)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nos sentimos super feliz de que nos refirieran este lugar, de verdad que nos atendieron con mucho respeto y amabilidad, el lugar esta perfecto y cumplio mas alla de nuestras expectativas y su manager Julie Burel lo hacen un lugar excepcional el cual no dudaria volver a necesita algun otro servicio que ofrecen.james L. | Premières impressions
I would say that any person have to try to rent this truck at least one time in life, my experience with this rental was awesome I could enjoy my home moving comfortable and relaxed in just one way trip.james L.
Outstanding customer service.Carl W. | Premières impressions
Le client n'a pas laissé de commentaire.Juliomanuel P. | Premières impressions
Le client n'a pas laissé de commentaire.mike G.
Service was great I just showed up randomly and they had a trailer to rent me so yeah very easy and smooth.Ethan B.
The lady who greeted and waited on me was very kind and polite. She inspected the returned vehicle, said all is okay, said there was a zero balance and thanked me for my military service. Very kind.Larry A.
Julie is the best. Thank youSaid B.
Great place!VELTA Y. | Expérience générale
Le client n'a pas laissé de commentaire.Brian P.
Le client n'a pas laissé de commentaire.Jeannette R.
The personnel very attentive and friendly.Monica R. | Premières impressions
Le client n'a pas laissé de commentaire.Mitchell D.
Super friendly and helpful staff at both locations!SHANE R. | Premières impressions
Le client n'a pas laissé de commentaire.said B.
Le client n'a pas laissé de commentaire.Jeffery A.
Le client n'a pas laissé de commentaire.Mark F.
Good serviceMARIANO A.
Lady at this location is knowledgeable and very helpful.Sam S.
First when I reserve a vehicle 2 weeks in advance then you make me drive to another city to get it is unacceptable! The truck drivers window was broken and the truck pulled to the left. I will be looking at other options next time I need a vehicle.Jack B.
The truck had the passengers door caved in and a hole ripped in it. The front end was shot. at 50 MPH it dolphined, the steering will was at 70 degrees out of alignment and steering the truck was more of a suggestion. and any bump you hit the truck would skip around on the road..DAVID J.
I was charged $58 for fuel when I left the fuel marker twice what it was when I got the truck. I purposely put more fuel in to do this. I'm reporting this to my bank as a fraudulent charge to my debit card. It was over a quarter of a tank and it was not that full when I left. I have receipts that show the amount I put in when I left the uhaul in Texas. This was a good experience until your vendor here in pittsburg took advantage of me. I also have pictures when I dropped it off. Headed to chase bank now to show them the evidence...Thomas C.
I ordered furniture and appliance dolly were not available at the pick up - that is not ok - I ordered them 4 days before pick up only to find out it was bit available!Paul K.
The team is great. Very happyRatnakar P.
Le client n'a pas laissé de commentaire.luisa R.
There isn't anything that I can think of that would be an improvement to the outstanding customer service that your facility staff already provides. Also, the facility grounds are clean, well organized and easy to navigate.Steven T.
Very friendly and helpful with my return.Jared W.
The attendant was polite and professional. The rental went quickly. I very much like the online experience (vehicle pickup and return) as well as it is very convenient. Your user interface is exceptional.Shawn E.
Le client n'a pas laissé de commentaire.Clifton W.
we turn it early no refund for early turn in ,we were 1 mile over was charge gas mileage was bad,Darrell C.
Upgrade internet system.daniel V.
Julie is a great GM! Very helpful and very knowledgeable.Bruce L.
Julie Burel is Amazing! She made this spring clean as painless as possible. Thank you Julie!!!!Ronald L.
Le client n'a pas laissé de commentaire.Tracy B.
Le client n'a pas laissé de commentaire.Megan D.
Le client n'a pas laissé de commentaire.Kyndra G.
Le client n'a pas laissé de commentaire.Joshua B.
Le client n'a pas laissé de commentaire.Melissa S.
The only complaint I have for this location is the unavailability of an appliance dolly, which I requested with my truck rental. The utility dolly supplied was okay but the appliance dolly would've helped move things along quicker.JEMARRIO S.
Le client n'a pas laissé de commentaire.Joyce D.
Le client n'a pas laissé de commentaire.Christopher M.
Staff friendly and helpful!Dennis D.
Le client n'a pas laissé de commentaire.Naaman L.
Thanks for everything.MICHAEL S.
Le client n'a pas laissé de commentaire.Jodie W.
Le client n'a pas laissé de commentaire.James R.
Quick and easy drop off. Staff was very helpful.HOYLE C.
Le client n'a pas laissé de commentaire.Kaitlyn R.
Quick and efferentLARRY W.
While the Justin location was fantastic and their general manager was extremely helpful, the corporate U-Haul experience was TERRIBLE! My reservation was moved from one location to another a few days before the date. Then at that new location, my pre-rented equipment was not available. I was planning to move 5 appliances and several large pieces of furniture, but no furniture dolly or appliance dolly was available??? I'm really annoyed with U-Haul corporate.Caleb F.
Excellent service à la clientèleWISLEY H. | Premières impressions
Employee that checked me in and out was very helpful. Would definitely do business again if need arisesmichael M.
Le client n'a pas laissé de commentaire.Wilbert S.
Le client n'a pas laissé de commentaire.scott f. | Premières impressions
Justin was great, professional and friendly. He took good care of us!linda g. | Premières impressions
The process for me was so smooth i have suggestions for improvement. Merci!david B.
Le client n'a pas laissé de commentaire.Jon H.
Le client n'a pas laissé de commentaire.Linda C.
Le client n'a pas laissé de commentaire.Randall B.
Le client n'a pas laissé de commentaire.desmond Y.
Le client n'a pas laissé de commentaire.Clint S.
The customer service rep was awesome and incredibly fast, he made the process super easy.justin P.
Friendly and took care of all my requirements. I will be using them again.MICHAEL S.
Le client n'a pas laissé de commentaire.mark f. | Expérience générale
Friendly staff!!!TODD D. | Premières impressions
Le client n'a pas laissé de commentaire.Ron W.
Have rented several trucks over past 3 years. Have had nothing but positive experiences with this location and the entire staff!barry T.
All I can say is … what a great staff. Very accommodating, friendly, helpful and just nice people!!!!Jose R. | Expérience générale
The customer service was greatNORMAN B.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.nicole R.
Le client n'a pas laissé de commentaire.CARLOS S.
Le client n'a pas laissé de commentaire.Brady S.
Easiest drop off ever.Shawn R.
Le client n'a pas laissé de commentaire.Jackie P. | Premières impressions
would like ability to lock the hitch to my vehicleMICHAEL S.
Just dropped the trailer off and left.HOYLE C.
appliance dolly that I received was broken and the wheel kept falling offSTEPHANIE C.
Le client n'a pas laissé de commentaire.CARLOS S.
This location was awesome! Very friendly and helpfulHEATHER Q.
Le client n'a pas laissé de commentaire.tom j. | Expérience générale
Dustin and Julie are great!LEONARD S.
Le client n'a pas laissé de commentaire.Gussie A. | Expérience générale
Le client n'a pas laissé de commentaire.BRADFORD R.
Women working was very nice & helpfulROBERT H.
Le client n'a pas laissé de commentaire.Jonathan T.
Employee helping me was awesome!steven A.
Le client n'a pas laissé de commentaire.JAMES B.
The lady was very helpful ,it was a great experience 👍CLEVE A.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.STEVEN B.
Great customer service! Professional!RHONDA B.
Le client n'a pas laissé de commentaire.RICHARD H.
Le client n'a pas laissé de commentaire.MICHAEL H.
I'd say keep going what you're doing! The personal care means a lot especially when you're in the middle of packing and moving. Great team in Justin!JACK E.
Le client n'a pas laissé de commentaire.Jose Angel S.
Le client n'a pas laissé de commentaire.CHERYL C.
Le client n'a pas laissé de commentaire.Jeffery Z. | Expérience générale
Get more assistance. I was overcharged because clerk was busy assisting other customers and I trusted her to return my uhaul that was in the same condition I received it in and the inspection was done out of my sight . Lesson learned, never againJALEAR W.
This is my first time renting an U-Haul truck. The process went smoothly and the lady went above and beyond.Bryant S.
We have had this storage since it first opened before it was Uhaul. Everything has always been great BUT the lighting inside the air controlled buildings needs updated. It's VERY hard to see inside each unit, we always had to use our phone flashlights which isn't always convenient. The only other thing that changed was the trash receptacle access. I think trash should be REQUIRED at a storage facility. Trash pickup isn't that expensive, I know bc that's my husband's profession, and is the best thing to offer to customers! Other than those 2 issues, I've never had any problems and would recommend Uhaul Justin Storage!KATEY C. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.EDWIN M.
Le client n'a pas laissé de commentaire.MICHAEL N.
Le client n'a pas laissé de commentaire.RALPH P.
Julie takes pride in serving her customers & you know that she is genuine in her conversations with her. Friendly, polite, knowledgeable. helenehelene b. | Expérience générale
Always pleasant to deal with and got some ( good deals)!!!.james i. | Expérience générale
Le client n'a pas laissé de commentaire.Janet B. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL S.
Everything was quick and perfect.MARIAH H.
Drop off was a breeze.todd P.
Gave me a great deal on bigger vehicle and it really helped us out in a pinch we were in.James I.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.SUSAN B.
Wonderful Customer ServiceCHRISTOPHER S.
This place was busy when I picked up and busy when I returned and the service was done with a smile both times.JASON A.
I have my unit for over 6 years, Julie and her crew are the best I have experienced. I have also used them for my truck rentals and moving AAA. PLUSTERRY G. | Expérience générale
Staff is always helpful and polite. They work hard and do it all with a smile.Danny H. | Expérience générale
The only problem I ever had was the access pad to the climate controlled building. I had trouble getting into it several times and had to get a staff member to help me. Otherwise, the facility, maintenance and staff were excellent!Teresa C. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen R.
Staff worked very well to accommodate me coming in after hours.Zachary S. | Premières impressions
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.MARK T.
Move out was Friday the 5th not the 9th.BRIANA H. | Expérience générale
Only issue is that your system started declining my auto pay card for no reason. I did not notice this issue until my unit was red tagged. Luckily this was during office hours. I literally gave the office the same Credit card with the same 2024 expiration date and your system accepted without hesitation. The problem is the 50$ fee was beyond the authority of the staff to reverse the charges. Please look into this and help. Tim Norris Justin TX location.TIMOTHY N. | Premières impressions
Le client n'a pas laissé de commentaire.ESTUARDO Q. | Expérience générale
Well worth spending the money . Great crew of men . Hard workers .Brenda G. | Premières impressions
Julie is absolutely fabulous!!!!!Jacqueline B. | Premières impressions
Julie is the best--very friendly and helpful. We found the facility to be clean and well run, and we felt our possessions were very secure.kathrine S. | Expérience générale
Great place and great people. They go above and beyond to help.JESUS F. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth B. | Premières impressions
You are so lucky to have the professional lady working for you. Julie is so efficient and so pleasant to work with. thank youWalter h. | Premières impressions
Always friendly and courteous staff everytime I visit this location.Erick B. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela P. | Expérience générale
Everything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn't get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That's in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour. I recommend the facility, but bring your own lock, and when you're moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn't bad.MARIE M. | Expérience générale
Le client n'a pas laissé de commentaire.jane b. | Expérience générale
Very pleasant and helpful staff. Clean and secure storage.Donald M. | Expérience générale
Le client n'a pas laissé de commentaire.Greg P. | Expérience générale
Le client n'a pas laissé de commentaire.MICKAEL O P. | Expérience générale
The attendant was very polite and insightful. She made it a very quick and easy processSteven M. | Premières impressions
Amazing serviceJodi S. | Premières impressions
Le client n'a pas laissé de commentaire.Amy H. | Expérience générale
Le client n'a pas laissé de commentaire.Jayson B. | Premières impressions
While we were there we priced climate control and ended up rented a 10 x 15Dane G. | Premières impressions
Le client n'a pas laissé de commentaire.lisa m. | Premières impressions
Julie is a very good managerSTEVE J. | Expérience générale
Le client n'a pas laissé de commentaire.Robert F. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES P. | Premières impressions
Julie was very helpful and friendly. She went above and beyond to help me.Lisa R. | Expérience générale
Air conditioning for climate control hasn’t worked in 3 monthsSebastian M. | Expérience générale
Arrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.James W. | Premières impressions
Le client n'a pas laissé de commentaire.melissa d. | Expérience générale
Julie is an asset to your company. She is very knowledgeable, friendly , and most helpful! We also found the storage facility to be excellent. We were very pleased.kathrine S. | Premières impressions
Le client n'a pas laissé de commentaire.Doug H. | Expérience générale
Great staff!Pamela P. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN B. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph D. | Premières impressions
Le client n'a pas laissé de commentaire.KRISTI T. | Premières impressions
We had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days. Respectfully, Manny & Kristy HernandezManuel H. | Expérience générale
Le client n'a pas laissé de commentaire.Lauren C. | Online Move In
Le client n'a pas laissé de commentaire.WILLIAM J. | Premières impressions
Very helpful and friendly. Quick and Easy sign up process.Scott M. | Premières impressions
Le client n'a pas laissé de commentaire.Dominic Taleo C. | Expérience générale
Le client n'a pas laissé de commentaire.joel f. | Expérience générale
Great placejames m. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda B. | Premières impressions
Outstanding Customer Service!!Rasaundra M. | Expérience générale
Le client n'a pas laissé de commentaire.helene b. | Premières impressions
Julie is friendly and eager to assist.clarence m. | Premières impressions
Le client n'a pas laissé de commentaire.Josh L. | Expérience générale
Julie the manager is amazing. So helpful and accommodating always and goes out of her way.SANDRA F. | Expérience générale
Great value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!Greg S. | Expérience générale
Le client n'a pas laissé de commentaire.melissa a. | Premières impressions
Agent on duty was very helpfulDanny H. | Premières impressions
Julie was super helpful and we appreciated it greatly!Tyson W. | Premières impressions
Julie was very friendly and knowledgeable as well!Debbie P. | Expérience générale
Le client n'a pas laissé de commentaire.Donald M. | Premières impressions
Julie At Roanoke uhaul is the best ever!!MICHEAL M. | Premières impressions
Le client n'a pas laissé de commentaire.james g. | Premières impressions
Very helpful staff. Really great to work with..steve p. | Expérience générale
Le client n'a pas laissé de commentaire.Charles & Eileen S. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon F. | Premières impressions
Ms Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!Teresa and Rober S. | Expérience générale
Julie was friendly and most helpful!edie h. | Expérience générale
Julie was always very helpfulJeff b. | Expérience générale
All of my expectations were met!STEPHEN R. | Premières impressions
Le client n'a pas laissé de commentaire.Greg P. | Premières impressions
Le client n'a pas laissé de commentaire.nicole s. | Premières impressions
Our boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3 400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?Katherine P. | Expérience générale
Le client n'a pas laissé de commentaire.Gussie A. | Premières impressions
Julie is amazing! I refer people to this facility without reservation.michael s. | Premières impressions
Julie was great!Robert S. | Premières impressions
It is totally unacceptable, that after putting $10 000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It's not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!ANITA C. | Expérience générale
Le client n'a pas laissé de commentaire.EDUARDO Y. | Expérience générale
Never a problem in over 10 years of renting! Would highly recommend!GAYLE J. | Expérience générale
5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.Cary S. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda G. | Premières impressions
Wish they had lights inside unit. Other than that it was excellent.CAMMY FOX R. | Expérience générale
Le client n'a pas laissé de commentaire.Roy R. | Expérience générale
Le client n'a pas laissé de commentaire.Roy R. | Premières impressions
Wonderful and friendly customer service. Had everything we needed.Nancy S. | Premières impressions
Your staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.William C. | Expérience générale
The Justin Uhaul folks are fantastic. Super helpful and politeRichard S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
Thank you Julie for your kindness! God bless you! Thanks once again.mary b. | Expérience générale
For 8’ wide units -side access was about 2’ on one side- unable to open door or storage Especially when a “neighbor” was parked off center Also very difficult to back into the narrow spaceSTEPHEN M. | Expérience générale
They were very accommodating!jeanette r. | Expérience générale
Julie was excellent Very helpful and professional Made our transition easy and delightfulChristopher R. | Premières impressions
Lady very helpful in making my move in much easier. Great to do business with this lady.William C. | Premières impressions
Truly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!jason r. | Premières impressions
Gabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move. rocki A. | Premières impressions
We've rented here before and have always had great service - will definitely comeback when we rent in the future !!!Michael M. | Expérience générale
Julie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.BARRY t. | Expérience générale
Nice clean facility, easy to locate and friendly staff.Musa J. | Premières impressions
Good serviceben f. | Expérience générale
Thank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.ELLEN H. | Expérience générale
Need to find something better than the card that hardly ever worked.chris s. | Expérience générale
I will highly recommend this location. Very friendly and helpful staff.CHARLOTTE H. | Expérience générale
Excellent service!!Karl N. | Expérience générale
Julie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.Ryan S. | Premières impressions
Very nice and helpful!jeanette r. | Premières impressions
Thank you, for keeping my things safe!KIMBERLY H. | Expérience générale
Great team to work with.nancy w. | Premières impressions
Great service!Nathan O. | Premières impressions