Le service à la clientèle était génial. I would maybe wash the vehicles daily but saving water is important too.Mayson A.
Customer Reviews for U-Haul Moving & Storage of Kakaako
Pour nous contacter
Honolulu, HI 96814
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very difficult to find parking for this location.Sarah S.
Le client n'a pas laissé de commentaire.MICHAEL N.
Le client n'a pas laissé de commentaire.Carl S.
Le client n'a pas laissé de commentaire.mark M.
Laine is very sweet and so helpful. She made my mom and me very comfortable. We wanted to price other storage places but she was so great we just decided to go with your company.Billy L. | Premières impressions
The only things that dampened my experience was the price of the storage unit and parking situation. Also, having to use the card twice each trip to check-in and access the elevator was a little annoying. But I understand with the limited space and layout of the building it's all done for security purposes.Travis O. | Expérience générale
Staff was so friendly and helpful. I would highly recommend this location to everyone.Daniel B.
Le client n'a pas laissé de commentaire.Vima L. | Premières impressions
Staff was very helpful and pleasant.CRAIG K.
Nothing. I appreciated how quickly I was able to pick up and return. Very efficient, professional and friendly service. Merci.BARRY L.
Customer service was outstanding! We highly recommend this U-Haul location for storage and van rentals. Thank you for your service and support!Sterling S.
Excellent service à la clientèleAnthony P.
This was, by far, the best U-Haul experience I have ever had! The process was quick and easy plus the staff was extremely polite!Paul K.
The women I spoke to before and after were excellent! What a wonderful staffSamantha W.
Great customer service..very quick very efficient!! Took me less than 5 minutes to pick up and return..Will definitely recommend l, will definitely be back if need further assistancemonique H.
car is so clean and employee is so nice personMiharu K.
As always, GM Ipo Moss and her colleagues ALWAYS do an outstanding job in taking care of our storage and van rental needs! Highly recommend this U-Haul location.Sterling S.
Le client n'a pas laissé de commentaire.JUSTIN P.
Le client n'a pas laissé de commentaire.Susan R.
Le client n'a pas laissé de commentaire.Finau L.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.Christopher W. | Expérience générale
Le client n'a pas laissé de commentaire.Yong kwon A.
parking is a challenge but the most important thing was present, friendly, great support and service!!!Mai N.
Le client n'a pas laissé de commentaire.Neal X.
Le client n'a pas laissé de commentaire.Marc C.
They're absolutely the best U-Haul store I've been toPat A.
Great service.Marcel W.
Le client n'a pas laissé de commentaire.Dean D.
N/A. Very friendly and helpful staff!Jared M.
Le client n'a pas laissé de commentaire.Rex E. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Ward S. | Premières impressions
Needed a van with short notice to pick up an item of furniture we found for sale online. Process was easy. Staff was great. Equipment was clean. Will definitely use this location again.randy H.
Office staff very well organized and knowledgeable.Darin Y.
Le client n'a pas laissé de commentaire.Mary G.
The staff have been excellent in providing info, assisting various needs, big or small. Super friendly and professional and helpful! Thank you so much! This most recent moving was difficult for me because I have been overwhelmed by other work, by the time I came to the storage, I was already exhausted, the staff was so very friendly, helpful and understanding, they comforted me not to worry because there were a few days grace period. Because of their kindness and understanding, I calmed down and was able to move out in time. Thank you manger Ipolani and all the great staff Tessa, Lorain, among many whose name I don't know. I'm very grateful to your professional knowledge, great assistant, kindness and friendship. May God bless you all! By the way, all the trucks and vans are super clean, you do great job on deep cleaning and detailing. Thank you and thank you again! May God bless you and the entire team forever more!Vicky Z. | Expérience générale
Le client n'a pas laissé de commentaire.Derek F.
the staff is very professional and helpful 10/10Nick P.
All went wellLaVada F.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Michael I.
Le client n'a pas laissé de commentaire.MICHAEL N.
Le client n'a pas laissé de commentaire.Timothy A.
Ipolani and all of the staff are very helpful and friendly. Ipolani was also very accommodating and understanding. I would highly recommend this place.Timothy A. | Premières impressions
Ipo Lani and staff were amazing. 5 stars!!!Steven M.
The woman at the counter was very friendly, helpful and made our experience very pleasant.Vanessa E.
Le client n'a pas laissé de commentaire.Rory L.
Le client n'a pas laissé de commentaire.Christopher S.
All the staff I talked to were super friendly and nice. I will be coming back here for all of my event needsChristopher S.
Right when I opened the door for the first time getting into the rental I seen a roach scurry inside the vehicle underneath the seatSandy V.
This location is always the best and has the best people. I just wish the app was better, it has a lot of glitches and is not easy to use.MICHAEL N.
Le client n'a pas laissé de commentaire.Roxanne W. | Premières impressions
Great customer service at the Honolulu Ala Moana office. The two ladies that help me were kind and very helpful. MerciChris C.
Friendly and prompt service. Would recommend.Jae Kook J.
good service!Lawrence S.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.Russell L.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.GREGORY KEN N. | Expérience générale
Le client n'a pas laissé de commentaire.MARCELO S.
Lorraine Foster is utmost client oriented staff you have in your Organization. Very helpful & professional. A pleasure indeed. CHEERRRS, Aloha n MahaloIng P. | Expérience générale
Excellent service. Will definitely be back.Eduardo D.
Le client n'a pas laissé de commentaire.Molly M.
Le client n'a pas laissé de commentaire.catherine R.
Service was awesome.Ford van is best driving for the ladies, safety.Olinda K.
Le client n'a pas laissé de commentaire.William K.
The service at this site at Kamakee was very friendly, professional, and well balanced. I appreciated my experiance with them. The Van itself I rented was a very smoothe ride. The vehicles are really well maintaned and spotless. They have my gratitude and respect.charles D.
Le client n'a pas laissé de commentaire.stephen d. | Expérience générale
Le client n'a pas laissé de commentaire.Declan F. | Expérience générale
Everything seems goodEric H.
Provide parking.Timothy C.
The two customer service agents were 10 star! Both women went above and beyond to make sure I was well taken care of.Jasmine S.
Le client n'a pas laissé de commentaire.Scott O.
Le client n'a pas laissé de commentaire.Malia C.
We highly recommend this U-Haul location for ALL van rental and storage space needs! GM Ipo and her team always provide outstanding and friendly service!Sterling S.
Staff is super wonderfulLINDA M.
Fix the UHAUL app and website. Very glitchy and sluggish. Even the girl (who was very nice, btw) at the UHAUL counter at the time of checking my vehicle out was having trouble processing my information at the website. She resorted to using her own phone to finish the transaction. She used her own hone to snap a picture of my DL, which made me uncomfortable, I'm sure that breaches some kind of privacy act. On the other hand, the UHAUL associates I dealt with at this location were exceptional in their friendly and helpful manner. Fix your app and websiteKathleen Z.
Le client n'a pas laissé de commentaire.MICHEAL G. | Expérience générale
Le client n'a pas laissé de commentaire.Martin H.
Le client n'a pas laissé de commentaire.Kim O.
The ladies working in the front desk are extremely friendly, even when they are busy they still find time to listen to you and help with a smile. I'll definitely come back when needing storage againMARCELO S. | Expérience générale
Very goodJeannie Y.
Outstanding customer service.Glenn P.
Personnel amicalKaren P. | Expérience générale
Le client n'a pas laissé de commentaire.Tristan F. | Expérience générale
Le client n'a pas laissé de commentaire.Derek O.
The service by the people there was exceptional. There is nothing I can think you could improveHeriberto A.
Le client n'a pas laissé de commentaire.Ryan O. | Expérience générale
Customer service was excellent I'm from the out of town and they were very helpful . I have 0 complaintDominic T.
Nothing! The staff were super friendly, and the truck was clean and worked well.Gregor U.
Le client n'a pas laissé de commentaire.Eleanor A.
Le client n'a pas laissé de commentaire.Gina D.
Le client n'a pas laissé de commentaire.NOLAN O.
I had no any problem from pickup the Uhaul car and dropping off the car and the worker( two lady's) are so friendly and nice. That's way i away go there if i need to rent a car or StorageHyonggon K.
Nothing. Lorraine was exceptionally pleasant from the beginning until I returned the van. She is a reason I would return to do business.Clara P.
Le client n'a pas laissé de commentaire.Carl A.
Everything was perfectBruno C.
Le client n'a pas laissé de commentaire.Paul J. | Expérience générale
Be sure to keep excellent staff who serviced us!Raymond G.
Lorraine & Ipo were the nicest two employees at UHaul i've had the pleasure to deal with. Very pleasant. Very patient, explained thoroughly and were extremely accommodating. Very different experience from the Mapunapuna branch. THanks!William R.
Great customer service from the ladies in the office . Awesome and would definitely recommendTausolia F.
Very friendly staff and fastDarren H.
Customer service was very friendly, professional and helpful. Lorraine and Laine were awesome. Thanks you!Benjamin N.
Le client n'a pas laissé de commentaire.MARCELO S. | Premières impressions
All the staff is very courteous and very well informed. This is the second time I've worked with them and I'm very pleased with the service and the equipment. I would highly recommend themCharles T.
Le client n'a pas laissé de commentaire.Alice Y.
Very clean, friendly and accommodating.Jon R.
well run. Carry small rolls of tape with built in cuttersJames P.
Best customer service I have ever experienced.Jose D.
Nothing. The attendant I worked with, I I believe her name was Lorraine, was fantastic! Very nice and embodied the aloha spirit!!Glenn R.
My husband and I just moved back to the area, and are currently without a car. We needed to rent a van style on two separate occasions. Laine and her coworker made our two visits seamless. The process was so easy, the equipment readily available and the office was nice and tidy. Laine gave suggestions on which type of vehicle would be best for our move (the van over the pick-up). So glad she did, since we ended up buying smaller items, and we were happy that we had an enclosed area to store them in.Catherine S.
Pick up and drop off was very easy and fast. Ipo was very courteous, efficient and remembered me from the last time I rented the cargo van.Mary D.
It's easy renting with Uhaul here. They're extremely helpful and everything is a quick and smooth process. We would highly recommend it!Jessie S.
Nothing really😁 it was a great experience!Tamra V.
Le client n'a pas laissé de commentaire.Kory K.
Le client n'a pas laissé de commentaire.Sachi H. | Premières impressions
All the office staff is super friendly and amazingSamuel P. | Premières impressions
The free month at the beginning really helped me. Merci encore.Barbara C. | Expérience générale
Le client n'a pas laissé de commentaire.JAIME W. | Premières impressions
Le client n'a pas laissé de commentaire.Tami D. | Premières impressions
Le client n'a pas laissé de commentaire.Jesus T. | Premières impressions
Great customer service!Pu'uwai K. | Expérience générale
Le client n'a pas laissé de commentaire.Durwin L. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin M. | Premières impressions
I've been with UHAUL for years, renting vans and storage. I LOVE UHAUL.LARRY R. | Premières impressions
The staff was very friendly and hard working! I will recommend this location to anyone in need of a storage unit rental.Nasia N. | Premières impressions
Le client n'a pas laissé de commentaire.Esther C. | Expérience générale
Storage was smaller than expected. HOWEVER, the service and staff were excellent and attentive and awesome!Suzette K. | Expérience générale
Le client n'a pas laissé de commentaire.Susan M. | Premières impressions
I was having such a hard time and those ladies just swooped in and helped me out much more than They will ever knowRuth R. | Premières impressions
I was highly impressed with the professionalism, attentiveness and customer service. Particularly by Tessie/Marie and Lorraine. They have gone beyond the call of duty to help in all circumstances. Being a first time customer to UHAUL storage is a significant difference from the other competitors here in HawaiiCharles D. | Expérience générale
Le client n'a pas laissé de commentaire.James M. | Expérience générale
Office staff was very friendly and helpful, didn't realize first months rent was free so that was a pleasant surprise, staff also offered me the use of a spare lock so that was a bonus, bathroom is very clean as well as the loading/unloading area. Only disappointment was that locker location wasn't on the ground level as was told by your operator on the mainland when I called to reserve the storage unit. This senior citizen was looking for an easier access locker location, but all in all it was a very pleasant experience.Paul H. | Premières impressions
Le client n'a pas laissé de commentaire.Leon W. | Expérience générale
Very nice office staff!Dorinda M. | Expérience générale
The woman who helped me was Awesome she was super accommodating and helpful , excellent customer service. I would only recommend Uhaul storage to my Ohana I've been to several storages here in Honolulu's and this woman and this facility is by far the best all around. So if your looking for somewhere clean, secure with great customer service, then this is the place. Oh yea and the primary reason for choosing this haul to store my personal treasures is they by far have the best prices. And that's without any promotions. Ok Nuff said!! Sincerely, A very satisfied customer!!Cheryl B. | Premières impressions
I've been a customer for more than five years and have spent lots of money I appreciate the manager taking very good care of me in this trying situation. This is very conveniently located one block from my home and I appreciate the fact that the hours are 24 hoursMICHELE O. | Expérience générale
Le client n'a pas laissé de commentaire.Charles D. | Premières impressions
Great service. Fast. Efficient. Friendly. Great price. Recommend them.Silas Julian M. | Premières impressions
Ipo was more than helpful, even tho I walked in when they were ready to walk out the door and go home for the evening. Ipo took the time to help me with my storage needs. I am grateful for the service I received at U-Haul Moving and Storage in Kakaako & would defiantly recommend them to my family and friends.Jeannette F. | Premières impressions
Uhaul Self storage is easier and convenient to access. Best part is the quick transactions and changes.Divine D. | Expérience générale
Le client n'a pas laissé de commentaire.Maile C. | Expérience générale
I would highly recommend this facility for excellent storage. Thank you very much for you excellent service!Beverly P. | Expérience générale
My unit had small flooding, roof damage, and pests. A good portion if my items were ruined and thrown away such as my main living room TV and a bunch of my gym equipment.Codi P. | Expérience générale
Le client n'a pas laissé de commentaire.Mark B. | Expérience générale
Than you for your services over the past few years. My experience with UHaul was wonderful. It was easy to change units whenever I needed to downsize, and the staff was always really friendly and helpful. I'm really glad I chose your company.Dean S. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD L. | Expérience générale
Le client n'a pas laissé de commentaire.Darlene M. | Expérience générale
Fast friendly service!Eric V. | Expérience générale
Le client n'a pas laissé de commentaire.Linda L P. | Premières impressions
Le client n'a pas laissé de commentaire.Justin N. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.Brandi B. | Expérience générale
Ipolani Moss is an asset to your company. Take good care of her.JANICE I. | Expérience générale
Awesome, you guys are very helpful!JOHN R. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN R. | Expérience générale
Le client n'a pas laissé de commentaire.Tessie K. | Expérience générale
When I went to check out, the person said his computer was having issues. He said he had to put extra moving blankets, dolly, and flat wheeled dolly to check out, but that I would not get charged. I asked for a receipt because this didn't seem right. And on it, I was charged for 12 moving blankets not the 6 I reserved, 2 dollys (we only reserved one and used one) and 2 flat dollys (reserved one only). Overall I was over charged $20. I tried to call today, but no one answers.Christopher W. | Premières impressions
I love Lorraine and Ipolani. They are so nice and helpful. I'm always glad to see them :)Lauren Y. | Premières impressions
Le client n'a pas laissé de commentaire.Sheela C. | Expérience générale
Le client n'a pas laissé de commentaire.CONNIE ANN B. | Expérience générale
Staff were extremely friendly and helpful all the time. Facilities are clean and climate controlled. I would use them again anytime.Dawn M. | Expérience générale
The facility was secure, well-maintained and easy-to-access. Opening and closing the unit was easy. The customer service was great.Vanessa S. | Expérience générale
Le client n'a pas laissé de commentaire.Camie K. | Expérience générale
Excellent Staff thank you for 6 years 🥰HOKULANI H. | Expérience générale
Le client n'a pas laissé de commentaire.Tina K. | Expérience générale
Ipo and her staff is amazing.GREGORY P. | Expérience générale
Le client n'a pas laissé de commentaire.Kenani A. | Expérience générale
Le client n'a pas laissé de commentaire.SHANELL F. | Premières impressions
The staff were very helpful with every request. I'm very impressed with their service. The facility was also clean, cool, and bright.Courtney F. | Expérience générale
Very nice helpful and friendly staff.TROY G. | Premières impressions
Le client n'a pas laissé de commentaire.Jayna H. | Premières impressions
My experience with the facility was favorable. I was surprised and displeased that the monthly fee is not prorated when moving out early.Pecola G. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa T. | Premières impressions
Great customer service -needed a bigger unit than I signed up for and I was pleasantly surprised by the cleanliness of the facility.EILEEN T. | Premières impressions
Great service on the phone and in-person. Ipo was so kind and helpful!Camie K. | Premières impressions
Wonderful experience with Uhaul storage, especially the manager Ipolani and all the staff are very very friendly, professional, helpful. They provided me exactly what I needed at the time, I wanted a large unit I got it and on the ground level, no elevator needed. When I needed to move out, they provided me a Uhaul van which made move so much easier, just took one trip and that was that simple. I'm very grateful and thank you Uhaul and the great staff you have. Will defenately recommend to friends and families. Aloha, thank you again for the great service you provide to our community and Best luck to your business, wishing you great success and prosperity, peace and happiness. God Bless!Vicky Z. | Expérience générale
Le client n'a pas laissé de commentaire.Angelina M. | Premières impressions
Le client n'a pas laissé de commentaire.Jamal P. | Expérience générale
Due to COVID everything is ok to certain extent Everything could be better perhaps in the future !Anthe T. | Expérience générale
Le client n'a pas laissé de commentaire.Hanna Y. | Premières impressions
All the staffs are amazing and cool due to coronavirus the staffs are still available to preformed at there highest best. Staff name MARK he's been very helpful and great polite to talk awesome guy thanks to the staff of uhaul KakaakoAnh T. | Premières impressions
Everyone at Uhaul was very friendly and helpful. I would definitely go back there, if I needed a storage in the future.Shekaiba S. | Expérience générale
The staff was always there to help you. I appreciate them for their tiime in helping me even when I experience financial difficulty's. Alway was I greeted with kind words and offers of help. I have never had a greater storage experience such as u- haul. I believe the staff made the difference in my stay there. Thank you IIPO and associates for that experience I will be forever great full to you and your staff.Roxsand M. | Expérience générale
The staff was professional, friendly, and helpful. Very nice facility that I would recommend for both your truck rental and storage needs.Jacob R. | Expérience générale
The facility is well secured and maintained and staffing is excellent. Additionally, it is in a convenient location to downtown and affordable.SUSAN L. | Expérience générale
This storage facility is staffed with friendly, helpful people, there are always dolleys & carts available to use, trucks for rent, and the hallways are spacious & well-lit, with temperature control to keep your items stored in good condition. I highly recommend them & would use them again if I needed storage in Honolulu. Mahalo!Jennifer K. | Expérience générale
Ipolani Moss is the best! Great staff member!Kyle Charles A. | Expérience générale
The associates always gave excellent customer service. They were approachable with anything you may need.Brian I. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob R. | Premières impressions
Manager very helpfulCourtney F. | Premières impressions
First time renting a storage unit. Great experience! Extremely friendly and helpful staff!!!!Dean Y. | Expérience générale
Staff at UHaul Kakaako are outstanding and always ready to help A+++charles b. | Expérience générale
Terrific service, and staff! Helpful, friendly I'm very professional. Well-maintained and great operating hours as well. Will recommend to anyone needing the service. Mahalo!Gary G. | Premières impressions
Le client n'a pas laissé de commentaire.Peter P. | Expérience générale
Ipo and Mark are fantastic! Thanks!PATRICK P. | Expérience générale
just a storage facilityJohn P. | Expérience générale
Excellent services, great staff!!charles b. | Premières impressions
Great Service with Mark and his fellow colleagues. I got lucky with good timing because when I arrived ready to move in with the promo option I was able to acquire a convenient unit that also met the dimensions for needed space. I would forget my card but Mark was there to help me and eventually replace my access card once I lost it. I had an abrupt move in location so I had to pack up and go -- the staff were so helpful and flexible to accommodate my move because I did not have to give 30 day notice and I was able to get prorated or even refunded because I moved the day that I was renewing so when I got charged for a new month I was able to get refunded/reversal since I moved out same day of renewal.Divine D. | Expérience générale
great people at Kakaako Uhaul !John R. | Premières impressions
The staff was great and displayed great teamwork.Brian I. | Premières impressions
Service is the difference, and service rep who handled opening my account was professional, friendly and filled with Aloha.Rick L. | Premières impressions
Ipolani Moss is a huge asset to this location on Kamakee St. in Honoluiu, HI. She kept me informed and was very responsive to all my needs as I relocated my household remotely from Texas, with the assistance from a friend on island. Thank you Ipo!!CARMEN G. | Expérience générale
Le client n'a pas laissé de commentaire.TODD T. | Premières impressions
Thanks to Ipolani and her staff for helping through this process. They were efficient, courteous and friendly.Michael H. | Premières impressions
Ms Ipolani was very friendly and helpful! Mahalo!Svetlana W. | Premières impressions
I had an overall wonderful experience! The service was great, the facility is clean and it's in a good location.Shekaiba S. | Premières impressions
The staff was extremely friendly and helpful. They showed my different options and answered all my questions with a smile.Marcelo S. | Premières impressions
Le client n'a pas laissé de commentaire.Marlene M. K. | Expérience générale
Le client n'a pas laissé de commentaire.Shari D. | Premières impressions
Very nice customer serviceDivine D. | Premières impressions
The customer service there is exceptional. I got booked by two kind women that made the process easy and made me feel safe about storing my items. They are very helpful in the office. They would constantly check up on me. I also liked that there was hand sanitizer and the entrance for safety. Mahalo for all! I would definitely take my business there and recommend UHaul to others.Jessica G. | Expérience générale
Le client n'a pas laissé de commentaire.Sean P. | Expérience générale
Great experience!! Always friendly! Always clean with parking and dollys!Lee A. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew P. | Premières impressions
Quick and easy set up of my account. The staff was helpful and friendly.Vanessa S. | Premières impressions
thanks to all the staff for making things happen for me and all customers. It's busy location and many rental vehicles are coming in and out. great work guys!John R. | Expérience générale
Le client n'a pas laissé de commentaire.Marlene M. K. | Premières impressions
Le client n'a pas laissé de commentaire.GERREN S. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK P. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth M. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald P. | Premières impressions
I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previouslyHOWARD K. | Expérience générale
I like u haul company I feel my things are safe and I like the service and friendly people there. It's convenient for me to get there Thank you for your help. For Linda duhaylonsodLinda D. | Premières impressions
Le client n'a pas laissé de commentaire.Chris M. | Expérience générale
Mark did a great job walking me through the process and was friendly and efficient.Ryan T. | Premières impressions