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keonde r. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Kalamazoo
Testimonials From Recent Customers
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The lady at the store was beyond helpful and kind. I wish I took her name but she was incredibly pleasant and it made the drop off so easy
Alexandra W.Quick and easy pickup and return process! Location staff assisted with hooking and return process!
James C.Good rental experience. In an out in minimal amount of time staff was pleasant and responsive to my questions very satisfied with this rental ( daily rental 10' truck)
Dennis G.I could do a mobile check out when I returned the van. The website wouldn't load at the time.
Chantelle R.Appreciated quick in/out by having multiple employees available to assist.
Dave O.Great service!
Jeanne D.Nothing! Great staffing and the truck exceeded any expectations I had. Thoroughly impressed! Merci.
Daniel K.The return process was easy and trouble free. The people I interacted with by phone or in person were courteous and helpful.
Danelle G.Nobody answered the phone when I tried to call. However while At the location the young lady that helped me. Maybe Jasmine. Was great. Super helpful and friendly.
Brian K.When a customer makes a reservation, it needs to be honored. I made a reservation 3 weeks in advance. If we hadn't gone into the location, to buy rope no one would have told us that our reservation had NOT been sent to scheduling. When scheduling finally called, the location they gave for pick up was an hour away. They searched for a closer spot, but still extremely inconvenient. We went back to the business location on Portage and explained it shouldn't be the job of the customer to scramble last minute. Moving is already stressful enough. Courtney called employees to bring in an auto transport and truck. We really appreciated her help. But that should be Uhaul policy from the start. No customer should feel like they are going to have a heart attack before moving almost 800 miles.
Consuelo S.7 am pick up was on time Equipment was in good repair and performed flawlessly. All was well
Kendall T.The professionalism and integrity of the employees is fantastic every time I use this facility. Availability of equipment has never been a issue for whatever I may need. Hats off to this facility!
Gary L.excellent, all around. great experience especially the people behind the counter were friendly and professional. most likely e coming back sook to rent the van again, thank you.
Peter M.I have rented from this location in the past. Vehilces are usually fairly clean. This truck was NOT clean. Told staff upon exit. Were apologetic, but just words. Very disappointed.
John R.Using this box to compliment the gentleman that walks with the cane that helped me with my return. He single handedly is the reason I even filled out this survey. He was kind, friendly and added an unexpected special and memorable touch to the simple and no-so-exciting task of returning a trailer. It's employees like him that truly make an experience better and earn my repeat business.
Jonathan J.Nothing i had great customer care. They explained everything to me i was happy with the service and would use it again as i have in the past.
Jennifer N.I started this do this on line, but decided I had questions and preferred to do it face to face. The customer service team was prompt and efficient which added to my confidence this was the right move for me. This was my first time pulling a trailer and it was much easier than I expected. The trailer pulled and handled well.
Arlene M.I dropped my truck off at 10pm after an insanely long day of moving. And didn't interact with anyone. That said, all I know from Uhaul and the location where I picked up my truck was that I could check it in on my phone. No one told me I had to have my phone with me and do it right then! So I came back to my new place and couldn't complete my return on the mobile site because I couldn't take pics of the truck! Then I spent about a zillion hours waiting on live chat and on phone calls trying to get customer service because I eas charged a $20 fee because of after hours check on? For what? The truck was clean, parked in a good location not blocking anything, I returned the key in the night drop slot, locked the truck etc. And - I don't even have to bring the truck in until the next morning!!! I asked for my fee to be reversed and I hope it is - you can't even call the location on Portage Rd directly - so I couldn't even talk to them. I had to go through Uhaul.
brian B.Awesome, freindly, efficient staff.
DONNA S.Everything was clean and orderly in the drop off area. We dropped off after hours so did not interact with anyone.
Thor K.Jasmine was great to work with, very friendly and efficient! I would come back because of her!
Charles A.Excellent easy experience.Thanks
William P.First Class service Amazing
Edwin M.Fast friendly service
Gary B.Outstanding service. This was my first time renting a 6x12 trailer. I can't remember the name of the first person that helped set everything up. However, she was everything customer service is. Great energy, helpful, kind and answered every question. She was a professional who set things up very well. I came in to pick up the trailer on another day and again, great customer service. Merci!
David T.Great in person customer service upon pick-up. The employee we worked with was VERY kind and personable.
Michelle V.I hated during the rental process online having sales shoved down my throat. Want a storage unit? Need ropes? Blankets? Hire a team of movers? Then having a few hours later a new email trying to the same thing again? I just wanted to rent the truck. If I needed more crap, I know how to find it.
Brian M.The employees were so helpful and very nice and respectful. Any questions we had they answered. Appreciated all they did!
Kathy C.The employees were extremely helpful and friendly. I genuinely appreciated their service and look forward to renting from them again.
Shawn C.It was simply a drop off. Not an issue here.
Kelsey P.Receipt was never emailed to me.
Dennis H.This has to do with the actual truck I rented. Before driving I set both mirrors. However, while on the highway, the right mirror would not hold its position and moved to a position that prevented me from seeing anything on the right side. I am assuming this just needs to be tightened to hold its position.
William F.nothing
Robert H.This site was likely the best UHaul pick up experience I have had. The staff was attentive and personable, and provided the detailed professional service you need to ensure the safety of hauling a trailer long distance.
Karin V.This team of women were awesome!
Laura W.None. The truck had a bad smell to it, but I know that can be hard to control with so many different people using them.
Taylor H.Went smoothly.
Alan D.can't think of a thing everything went find for me i'am sure it will be the same for your next customer. Merci
Donald B.Rental mileage not explained properly. I was under the impression that I was paying a flat rate for truck. Pick up location changed the night before. Associate I talked with at drop off was snide and condescending. Minimal customer service skills. Very disappointed with having to pay additional monies after drop off.
Kevin V.Fast, friendly and courteous employee checked me in outside and I was told e-mail would be sent to me within 5-10 minutes. It's a day later and I haven't gotten it yet.
Mark H.The clerk who helped me with my truck was excellent! She was very helpful and informative, and personable. I think the self checkout app needs some work, when trying to checkout, I took photos of odometer and fuel gauge, however the app failed to retain/attach the images, after several minutes of frustrations, I called the drop off office, they were very nice and told me to leave the keys and they would take care of it for me! Other than the problems with the U-Haul app for Android phones, I was very delighted to be a U-Haul customer and will call again whenever the need satisfies and recommend you to anyone needing moving services. Merci.
Mark M.I'm extremely upset about the removal of the vans and pick-ups.I guess ther are still a#& Holes around .Thank you for your service
IVORY A.Manager Courtney and her colleagues, including Jasmine, are amazing with their helpful attitudes. They have gone out of their way to make this process easy for us. Merci!
Richard M.Simply because of the local road construction it is hard to get in and out of. I almost creamed a telephone just leaving with the truck.
DENNIS JAMES O.I never got an email receipt for my transaction.
Mathew V.The two women who were working that day were professional, friendly, and definitely skilled. The only challenge was that the computers were not working very well so they had to struggle with uploading our drivers license. I think it's at five tries to finally get it.
Laura H.Friendly, knowledgeable staff. Great customer service!
GARYLEE W.The team you have there should be the example all others should operate.
Marvin G.The manager and staff at the Kalamazoo U-Haul storage are amazing. They went above and beyond to make sure everything went smoothly for our box pick-up. The same goes for traffic management at the district office. My thanks to them.
Richard M.The U Haul team was great. Very friendly and helpful.
Matt B.The only thing that went wrong was there was no utility dolly in the truck and the counter person thought there was. There was an unbroken green string on the area where it should've been, but there was no dolly.
Henry H.Lower prices, refund the protection fee when vehicle is not damaged.
KRISTINA NICOLE Z.No complaints. My needs were met. And I know my belongings will be safe for a month.
NATHANIEL GERARD H. | Premières impressionsBest Uhaul experience I've ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you'd probably promote her to the top and with max benefits, and she'd be an example for the entire Uhaul system .
GREGORY GRATWOOD H. | Expérience généraleThis is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I've seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.
GREGORY GRATWOOD H. | Premières impressionsThere were roaches in my unit.
Tiffanie H. | Expérience généraleGM was awesome and very helpful.
Ricky A. | Premières impressionsThis is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.
amanda w. | Premières impressionsWe had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).
CASSANDRA E. | Premières impressionsJessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!
Rochanda P. | Expérience généraleFilthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8 % unemployment was crippling people's life's uhaul wanted their money greed careless company good day
Roger H. | Expérience généraleThe staff was extremely friendly and helpful. Can't recommend enough to others.
RAYMOND G. | Premières impressionsThe manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.
George N. | Premières impressionsThe guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.
Martin R. | Premières impressionsThoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks
Lisaann K. | Premières impressionsRyan Revis was very helpful and deserves a raise
Luis C. | Premières impressionsThis was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!
Janelys M. | Expérience généraleI regret choosing this location for my unit.
Jessica I. | Expérience généraleIt's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money
william p. | Expérience généraleThese 2 guys ROCKED it! I hope I get them on the next move in August
Paul V. | Premières impressionsThank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.
patricia h. | Expérience généralecard machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.
Jordan T. | Expérience généraleVery helpful in assisting
GILLIAN W. | Expérience généraleThe manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.
Rozlyn R. | Expérience généraleWe would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation
Michael K. | RéservationAlthough I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.
Zachary P. | RéservationYOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.
luis v. | RéservationKevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.
Alyssa L. | Expérience généralePersonnel amical
Daniel F. | Expérience généraleNever been contacted regarding my account, and every time I call they say they'd call me back...
landry l. | Expérience généraleFriendly helpful staff!
Becky T. | Expérience générale