The pick up was great, but the return after hours was awful. It took us over an hour to get it to return, because the website kept failing all the time, and try to talk to support was a joke. No one ever contacted us. If I rent a truck again I will have to do it during regular business hours.
Michael K.Customer Reviews for U-Haul Moving & Storage of Kalamazoo
Testimonials From Recent Customers
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Your team members are awesome!!! I received excellent service!
Ellen M.The two ladies who helped me, checkin-in and returning, were pleasant and helpful. They were the best part of the experience.
Josh J.I don't give a fuck if it's in the fine print, the fuel credit was communicated by an employee as such that returning with additional gas would be reimbursed so it "didn't matter" what fill level it was returned at. The credit was paltry and did not remotely reflect gas prices.
Kimberly A.This location did a great job having the vehicle ready when I came to rent it. The only improvement I would suggest is to have additional employees available to work the service desk when busy. I did have to wait about 15 minutes to get served. Otherwise, I gave already recommended this location to others.
Mitch C.The Portage location was a little tight getting the 26 ft truck and trailer in. Everything thing else was excellent.
Penny D.Easy to work with, nice people
Jeffrey N.Check out the truck in front of the customer. You guys wrongfully charged me for fuel.
MARK W.Make sure you know in advance how long you'll need the rental, and then overestimate so you don't get charged an extra day.
Dave P.SEND A COPY OF PAID INVOICE BY EMAIL AS PROMISED
Zak U.Nothing to report
Della S.it was great service, very convenient and instore workers are really kind! but I think the price wise, I'm a student, wish could pay a little less.
ChunJo P.It was all good
Ben C.They wouldn't allow me to drop off at another and more convenient site. Very very frustrating. Likely uhauls issue not individual store but franchises should be able to share vehicles to make easier for customer. Not at all happy about that.
Dale T.The primary functional parts of the trailer were in good order (e.g. taillights, stoplights, hitch, chains). A couple of the marker lights were not working. I suggest checking to verify that all trailer running lights are working on trailers when they are returned, so the trailer is ready for the next rental
Mark M.Previous damaged equipment
mark P.Theresa was fabulous. Worked to get us the best deal for what we needed.
Laura F.Email confirmation of equipment return
JASON C.The bed of the trailer had grease on it and got on our furniture. I would suggest adding a wipe down of the floor to your cleaning/turn over procedures as a curtesy to the next customers.
Michael F.Staff super friendly the cargo van was clean and ready by the time I arrived.
Pedro C.I received great customer service
KIWANA ANN S.Friendly and knowledgeable staff. Everything was ready.
Charles H.They were very efficient and kind at the drop-off location. Loved the parking lot drop-off system Highly recommend!
Sarah Z.Location was closed. We did a check in from your website. Once I understood it was easy but I was a little confused at first. Dropping it off after hours is great and very convenient.
Tom M.The management at this facility was excellent! They cleared up an issue right away. Your customer device department of the overall Uhaul hung up on me after waiting 1 hour on hold.
Steven S.Always happy with the customer service! Very efficient and friendly and I'm not usually the guy who takes time to do surveys.... that's how much appreciated it is!
BRIAN LEE V.Keep doing how you're doing!
Scott C.Great service! Friendly and helpful staff
CHRISTOPHER N.Would be nice to receive an email or text confirmation that the rental was checked in
Aaron B.My experience was perfect. The staff are always friendly and go out of their way to make sure you have a good experience. I wouldn't rent from anyone else! I love those people!
Jeanne D.The staff was friendly and great
Kenneth N.Reported truck stolen due to miscommunication of reps and location closed for holiday
Kacie D.Nothing was wrong; there were no problems except that the truck I had reserved had not been returned when it was expected. However, I got a bigger truck at the same price, so it was fine.
Terri Y.The truck was on a half tank and when I dropped it off it was above a half tank and you guys over charged me very upset I would never rent from there again
Johnny R.The employees very nice and helpful
Anthony W.Cabin smelled strongly from smoke. Front window was supported in place with blue duct tape (maybe the window was replaced recently).
Christian K.Staff was helpful. Truck key took some time to locate & cab needed a cleaning. Staff quickly remedied these. Used counter check-in because phone check in looked confusing.
John S.Never received an email receipt as I was told.
Craig C.Very easy to complete the entire rental process, pickup, drop off and billing. The location was very clean and professionally run by knowledgeable, courteous and personable staff (Courtney and Jazmine).
KIRK M.The trailer was bent and the car got stuck
Beth S.Busy atmosphere, just acknowledging the customer would help feel a bit more comfortable. Fairly prompt service once gotten to.
Lawrence R.The lady at the store was beyond helpful and kind. I wish I took her name but she was incredibly pleasant and it made the drop off so easy
Alexandra W.Quick and easy pickup and return process! Location staff assisted with hooking and return process!
James C.Good rental experience. In an out in minimal amount of time staff was pleasant and responsive to my questions very satisfied with this rental ( daily rental 10' truck)
Dennis G.I could do a mobile check out when I returned the van. The website wouldn't load at the time.
Chantelle R.Appreciated quick in/out by having multiple employees available to assist.
Dave O.No complaints. My needs were met. And I know my belongings will be safe for a month.
NATHANIEL GERARD H. | Premières impressionsBest Uhaul experience I've ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you'd probably promote her to the top and with max benefits, and she'd be an example for the entire Uhaul system .
GREGORY GRATWOOD H. | Expérience généraleThis is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I've seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.
GREGORY GRATWOOD H. | Premières impressionsThere were roaches in my unit.
Tiffanie H. | Expérience généraleGM was awesome and very helpful.
Ricky A. | Premières impressionsThis is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.
amanda w. | Premières impressionsWe had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).
CASSANDRA E. | Premières impressionsJessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!
Rochanda P. | Expérience généraleFilthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8 % unemployment was crippling people's life's uhaul wanted their money greed careless company good day
Roger H. | Expérience généraleThe staff was extremely friendly and helpful. Can't recommend enough to others.
RAYMOND G. | Premières impressionsThe manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.
George N. | Premières impressionsThe guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.
Martin R. | Premières impressionsThoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks
Lisaann K. | Premières impressionsRyan Revis was very helpful and deserves a raise
Luis C. | Premières impressionsThis was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!
Janelys M. | Expérience généraleI regret choosing this location for my unit.
Jessica I. | Expérience généraleIt's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money
william p. | Expérience généraleThese 2 guys ROCKED it! I hope I get them on the next move in August
Paul V. | Premières impressionsThank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.
patricia h. | Expérience généralecard machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.
Jordan T. | Expérience généraleVery helpful in assisting
GILLIAN W. | Expérience généraleThe manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.
Rozlyn R. | Expérience généraleWe would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation
Michael K. | RéservationAlthough I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.
Zachary P. | RéservationYOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.
luis v. | RéservationKevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.
Alyssa L. | Expérience généralePersonnel amical
Daniel F. | Expérience généraleNever been contacted regarding my account, and every time I call they say they'd call me back...
landry l. | Expérience généraleFriendly helpful staff!
Becky T. | Expérience générale