Customer Reviews for U-Haul Moving & Storage of Kalamazoo

Évaluation :

5

can't think of a thing everything went find for me i'am sure it will be the same for your next customer. Merci

Évaluation :

3

Rental mileage not explained properly. I was under the impression that I was paying a flat rate for truck. Pick up location changed the night before. Associate I talked with at drop off was snide and condescending. Minimal customer service skills. Very disappointed with having to pay additional monies after drop off.

Évaluation :

5

Fast, friendly and courteous employee checked me in outside and I was told e-mail would be sent to me within 5-10 minutes. It's a day later and I haven't gotten it yet.

Évaluation :

5

The clerk who helped me with my truck was excellent! She was very helpful and informative, and personable. I think the self checkout app needs some work, when trying to checkout, I took photos of odometer and fuel gauge, however the app failed to retain/attach the images, after several minutes of frustrations, I called the drop off office, they were very nice and told me to leave the keys and they would take care of it for me! Other than the problems with the U-Haul app for Android phones, I was very delighted to be a U-Haul customer and will call again whenever the need satisfies and recommend you to anyone needing moving services. Merci.

Évaluation :

4

I'm extremely upset about the removal of the vans and pick-ups.I guess ther are still a#& Holes around .Thank you for your service

Évaluation :

5

Manager Courtney and her colleagues, including Jasmine, are amazing with their helpful attitudes. They have gone out of their way to make this process easy for us. Merci!

Évaluation :

3

Simply because of the local road construction it is hard to get in and out of. I almost creamed a telephone just leaving with the truck.

Évaluation :

3

I never got an email receipt for my transaction.

Évaluation :

5

The two women who were working that day were professional, friendly, and definitely skilled. The only challenge was that the computers were not working very well so they had to struggle with uploading our drivers license. I think it's at five tries to finally get it.

Évaluation :

5

Friendly, knowledgeable staff. Great customer service!

Évaluation :

5

The team you have there should be the example all others should operate.

Évaluation :

5

The manager and staff at the Kalamazoo U-Haul storage are amazing. They went above and beyond to make sure everything went smoothly for our box pick-up. The same goes for traffic management at the district office. My thanks to them.

Évaluation :

5

The U Haul team was great. Very friendly and helpful.

Évaluation :

5

The only thing that went wrong was there was no utility dolly in the truck and the counter person thought there was. There was an unbroken green string on the area where it should've been, but there was no dolly.

Évaluation :

3

Lower prices, refund the protection fee when vehicle is not damaged.

Évaluation :

5

Everyone I dealt with were very helpful and great to work with - excellent service and they should all be commended!

Évaluation :

5

Nothing. Everything was great.

Évaluation :

5

They are really good to work with you guys👍🏻

Évaluation :

5

Thanks guys you were awesome

Évaluation :

5

Location and staff were great

Évaluation :

5

Good customer service

Évaluation :

5

When I picked up with truck the rep said the tank was 3/8 full. When I went out to the truck and checked everything out before leaving, I went back into the store and informed the agent that the tank was only 1/4 full. I asked the agent to check the gauge and print out a corrected invoice for me. She printed out the corrected invoice (she took my word that it was at 1/4 so didn't come out to check). First time I've rented a UHaul when the tank wasn't full and wasn't accurately charted. I see in the online comments that many customers have had issues with inaccurate gas tank marking by agents or other such fuel related problems. Would like to see UHaul do better for the customers.

Évaluation :

5

Really nothing..truck was clean and ready to go.

Évaluation :

4

The Associate was nice but did not tell me the store was closing during my trip nor told me how to return the truck if the store was closed. It was hard to find the drop box for the key. Other than that a good experience. Would use this place again.

Évaluation :

5

Excellent staff

Évaluation :

2

To swipe the lot to prevent screws and foreign objects in the tires.

Évaluation :

4

Just incredibly expensive

Évaluation :

4

Clean the equipment

Évaluation :

3

Seems like there isn't enough people,the sales people shouldn't have to actually retrieve equipment rentals, took a half hour to be helped and I was next in line

Évaluation :

5

Easy in easy out

Évaluation :

5

Great young lady with knowledge of drop off

Évaluation :

5

Everyone was super nice and made it a pleasant experience even though I was 15 minutes late for my reservation.

Évaluation :

5

It was necessary for me to make changes to my pick up and drop off times twice. The staff was more than accommodating. Pick up and check in were quick and efficient. I will continue to use this location

Évaluation :

5

No suggestion

Évaluation :

1

I wish I could give 0 stars!!! First off, the gas or mileage wasn't the same as the paperwork but I let that slide… 2nd off and the BIGGEST problem was they STOLE over $200 from me. They CLAIM I dropped the truck off in Grand Rapids which was the dumbest thing ever, considering I dropped it off at 1004 PORTAGE Rd. When I called to get my money back, some idiot name COURTNEY told me she was not going to argue with me on a Sunday at 4:30pm and that I won't be getting my money back today, that they STOLE TODAY!!! Very unprofessional! Very idiotic! They don't care about a damn thing. Never rent from this location!!!! Courtney is a poor example of a manager or whatever her title is.

Évaluation :

4

No complaints. My needs were met. And I know my belongings will be safe for a month.

Évaluation :

4

It took a little longer because I moved stuff into a storage locker. Other than that. It was a smooth process.

Évaluation :

5

Everything went smoothly including the weather 😌

Évaluation :

5

Quick and friendly

Évaluation :

5

Not much based on my experience renting a trailer. No pun intended, but everything went off without a hitch.

Évaluation :

3

Interior cleanliness of van was poor, it smelled of animal (maybe dog) and both seats covered in hair. Even the cargo space had unpleasant smell. Very satisfied with staff at counter, both picking up and dropping off. Please encourage all staff to wear company Logo.

Évaluation :

3

I reserved the trailer in Plainwell, MI, not Kalamazoo. I was very disappointed to drive 20 miles out of my way at the last minute to pick it up, drive 20 minutes more in the other direction to pick up my cargo, and 20 more to return it. I feel I was mislead.

Évaluation :

5

I have rented many times at this location and have been happy with the service and equipment.

Évaluation :

5

Costumer service was great..

Évaluation :

5

Late contactless check-in was easy.

Évaluation :

5

The staff was so nice and helpful, even at 8 in the morning! Thank you for making our move easier.

Évaluation :

5

The girl that helped me was AMAZING!! She was quick, pleasant and had so much knowledge about her job. Really great experience and will definitely use them again in the future. P.s. Give that girl a pay raise! She deserves it!

Évaluation :

4

The online pickup is horrible! Will not use again. Thought this would be faster than going inside. Were we wrong!!

Évaluation :

5

Ashley and Jasmin went above and beyond the call of duty to help me. I was two hours on the website and customer service phone lines and got NO WHERE with my confirmed reservation, trying to pick up my truck online. After TWO hours of my hired help just waiting on me and your website; I gave up, drove across town and these two talented and friendly employees finally did the job your company could not do - RENT ME a truck ON MOVING DAY!!! These ladies are far superior to your lame website and call centers. They helped me when I needed it most, and when you could not! Yay for Ashley and Jasmin!!!!

Évaluation :

5

Best Uhaul experience I've ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you'd probably promote her to the top and with max benefits, and she'd be an example for the entire Uhaul system .

Évaluation :

5

This is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I've seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.

Évaluation :

3

There were roaches in my unit.

Évaluation :

5

GM was awesome and very helpful.

Évaluation :

5

This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.

Évaluation :

5

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

Évaluation :

5

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Évaluation :

1

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8 % unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Évaluation :

5

The staff was extremely friendly and helpful. Can't recommend enough to others.

Évaluation :

3

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

Évaluation :

5

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Évaluation :

4

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Évaluation :

5

Ryan Revis was very helpful and deserves a raise

Évaluation :

1

This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Évaluation :

2

I regret choosing this location for my unit.

Évaluation :

5

It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Évaluation :

5

These 2 guys ROCKED it! I hope I get them on the next move in August

Évaluation :

5

Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Évaluation :

2

card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

Évaluation :

5

Very helpful in assisting

Évaluation :

1

The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Évaluation :

1

We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Évaluation :

1

Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

Évaluation :

1

YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Évaluation :

5

Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Évaluation :

5

Personnel amical

Évaluation :

1

Never been contacted regarding my account, and every time I call they say they'd call me back...