Customer Reviews for U-Haul Moving & Storage of Kalamazoo

7 408 évaluations

1004 Portage   Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

(269) 345-7141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(269) 345-7141

1004 Portage
Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Teresita B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keysha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY ALLEN A. 
Évaluation :
5

Good job...

samuel G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony V. 
Évaluation :
5

Very timely, and efficient on the pickup day, and return. We'll done!

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VERONICA LYNN H. 
Évaluation :
5

Everything was just great.

Bob N. 
Évaluation :
2

I scheduled my appointment 24 hours ahead of schedule. I received a call from the actual store location to verify my appointment. When I arrived I spent a long time at the UHaul location because the truck didn't have gas/empty, and the utility appliance was not in the truck for me to move my washer and dryer. UHaul wanted me to go purchase gas; in return, you would credit me, which I feel I was doing your job. No one should have to go get gas, knowing they have a deadline to return the truck. I was exhausted before actually getting to my destination to move. My miles were calculated at 13 mines and should have been credited for 7 miles. I did not see a credit on the invoice. This was very inconvenience and If I had to do it all over again I would go with another moving company.

Lora B. 
Évaluation :
3

More people working

Yvonne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt M. 
Évaluation :
5

My only recommendation is well the truck is brand new and beautiful it is very hard to mark the gas gauge as it is not very precise when you're filling it when you pick it up when you're driving it it is too vague and just very hard to Tamarkin gauge as a driver. That is my only suggestion for a future rentals, Maybe somehow installing a different gas gauge or always having it capped off at four that way every renter can just top it off and there's no question as other rentals have done I've seen my only suggestion otherwise excellent!!!

MICHELE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert H. 
Évaluation :
5

Keep up the good work. Always easy to rent here.

Seth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY R. 
Évaluation :
5

The store manager assisted us and she's as very friendly and helpful. Merci.

Kaitlin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
4

As far as the people in the office,no problem. NOT HAPPY WITH BILLING REVIEWED RECEIPT AND SEE I was charged an extra 20$. Just because I dropped it off early!! WHY?? I returned 12hrs before I had to and put in more gas then when started. I don't have a cell phone and don't understand. If I would have kept your equipment and returned next morning no charge. But my schedule does not permit this. And I will be reviewing other transactions for this wrong Charge!!!

Kevin S. 
Évaluation :
5

The people at Kalamazoo U-Haul (Portage Road) are super friendly and helpful. I have rented various trailers over the past several years and have never been disappointed.

Tom F. 
Évaluation :
5

The rental went very smoothly. The staff was professional and helpful.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyril J. 
Évaluation :
5

Staff was extremely helpful, friendly, and well organized!

Norman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
3

Could use more signs showing where equipment drop off is.

Taylor V. 
Évaluation :
5

The customer service is awesome. The personnel there is the best. Wouldn't have any other way. I have been renting weekly from the Portage St location and that's where I always want to go. Customer service is on point.

Kim B. 
Évaluation :
4

Very friendly staff helpful willing to work with us on flexible schedule

Denis C. 
Évaluation :
5

Loved the service when making the reservation on short notice. The staff at the office was excellent - very professional and answered all questions expertly. The truck was in nice condition and I liked the gas measurement feature.

Marcia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davd K. 
Évaluation :
5

Jasmine and Charles at the Kalamazoo location were great - made the transaction easy and fun. Merci!

john Z. 
Évaluation :
5

Very clean vehicle. Easy check-in and check-out process. The staff were friendly as well.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
1

The whole thing was a mess. I was supposed to pick up the uhual in Lansing, but they overbooked for some reason, so I had to coordinate and pick the truck up and return the truck in Kalamazoo, which caused me to be behind on the entire process, which cost me more in gas, and time. They then tried to charge me extra money for being back an hour late, which would not have happened had my initial reservation been honored.

Spencer A. 
Évaluation :
5

Amber was fabulous to do business with. She went above and beyond to help us. She's definitely a keeper.

Katherine M. 
Évaluation :
5

Merci.

Dan L. 
Évaluation :
5

Everything was great thank you

RON M. 
Évaluation :
5

Excellent service à la clientèle. Staff were friendly and helpful. Jasmine our customer service representative was super nice and took really good care of us. Big kudos to her. Thank you.

james R. 
Évaluation :
5

Friendly staff. Quick & efficient.

Frances C. 
Évaluation :
5

Nothing,the young lady and her trainee were both very helpful, polite and knowledgeable.the truck ran great and we had no issues!!

Betty G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl T. 
Évaluation :
1

Was charged for gas,spite filling up to fill tank before returning van On eent 34 miles ,they told me 43 miles?? Thanks

ed R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolaas W.  |  Expérience générale 
Évaluation :
5

Everything was great. the trucks were organized and she told me exactly where and how to find the truck I had reserved. A great improvement over the last time when I was not sure if I had gotten in the right truck until I turned the key. Well organized and the check out process went much faster and smoother.

Beth V. 
Évaluation :
4

No one to assist in unhooking trailer.

Jeffrey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adryanna V. 
Évaluation :
3

The customer service call center gave us the wrong information for the pick up time & I had to drive 30 mins back home & wait another 2 hours to pick up my truck.

Erin W. 
Évaluation :
5

The worker with the fluffy blonde hair and tattoos was crushing things when I came to do pick up.

Robert P. 
Évaluation :
5

They charged me for gas and I put the gas back You stated I was getting 20 miles and didn't use them and was charged for it very bad experience

Antoinette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenifer E. 
Évaluation :
5

Great customer service and very friendly.

Todd P. 
Évaluation :
4

2 separate lots across a busy street from one another. Didn't know what lot to return vehicle

Tom D. 
Évaluation :
4

Service rep was EXCELLENT! Very helpful.

Sheila W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry M. 
Évaluation :
5

Just update the exterior of the building, people were great.

John L. 
Évaluation :
5

The ladies at this store were amazing and so kind. I had a huge issue with Logan from the Lansing store. The employees at the Kalamazoo location fixed his error and made sure that his calls to me were reviewed.

Amanda A. 
Évaluation :
4

Can and storage area was dirty with crumbs smeared food and it had definitely not been swept out

Sue W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn B. 
Évaluation :
5

Nothing. The staff that assisted in my return was excellent.

Monique W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deandrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle K. 
Évaluation :
5

It would be extremely difficult to improve. The service was excellent.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Friendly & helpful service

Nicole R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgeann E. 
Évaluation :
5

It was so easy to pick up and return.

Dylan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R.  |  Premières impressions 
Évaluation :
4

this location was great but i had horrible experience overall with my reservation being changed and i had to get a uhaul from kalamazoo mi to drive to jackson mi to move/bring back to kalamazoo mi. and i did receive mileage off but i still had to pay 50$ more because of the mileage when it should have been at least free and i had to have help from uhaul in indianapolis because michigan wasn't answering

Shalaya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH LEROY B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shalaya P.  |  Premières impressions 
Évaluation :
1

i checked in and checked right back out

Shalaya P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi R. 
Évaluation :
5

Awesome customer service.

Marvin D G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DAWSON T. 
Évaluation :
5

Great service and great staff...the truck I had seemed to have transmission issues...

Juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
3

The biggest issue I had was the website not working correctly causing us to have to go inside for checkout making us late for our appointment. The uploaded pics of the truck were clearly OLD since there was still snow on one of them (this is August) and there was damage to the truck body that wasn't at all in the pictures. Otherwise the broker we picked up from was fine

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamberlyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Courtney was so helpful and amazing to work with. Merci.

Joshua A. 
Évaluation :
5

Jasmine was assume! She was very friendly and explained every step of the transaction.

Carole B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl F. 
Évaluation :
5

Had a great experience, Jasmine took great care of us and she also dealt with a few difficult customers and she was very professional. Only thing I would suggest is having someone else available when the line gets long. Thanks

Tom D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
3

The ramp was zip locked closed. When we opened it, it then wouldn't close so we had to bungie cord it to keep it closed.. When we returned the truck and told Jasmine the problem she said the clerk who checked us out should have told us about the ramp. My son got really nasty with Jasmine and I apologized to her for his actions. She was very upset which I can understand and once again I am so sorry for his actions. She was very professional with me. Please tell her I am really sorry.

JoAnn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lyndia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brittany M. 
Évaluation :
5

The woman who checked us in was nice and helpful. She asked how our rental was and made it easy for us to close out our rental.

Stephen L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

keonde r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA O.  |  Premières impressions 
Évaluation :
4

No complaints. My needs were met. And I know my belongings will be safe for a month.

NATHANIEL GERARD H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dequanhayes W.  |  Expérience générale 
Évaluation :
5

Best Uhaul experience I've ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you'd probably promote her to the top and with max benefits, and she'd be an example for the entire Uhaul system .

GREGORY GRATWOOD H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Premières impressions 
Évaluation :
5

This is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I've seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.

GREGORY GRATWOOD H.  |  Premières impressions 
Évaluation :
3

There were roaches in my unit.

Tiffanie H.  |  Expérience générale 
Évaluation :
5

GM was awesome and very helpful.

Ricky A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA E.  |  Expérience générale 
Évaluation :
5

This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.

amanda w.  |  Premières impressions 
Évaluation :
5

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

CASSANDRA E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harvey T.  |  Premières impressions 
Évaluation :
5

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Rochanda P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie A.  |  Premières impressions 
Évaluation :
1

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8 % unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Roger H.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful. Can't recommend enough to others.

RAYMOND G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melody C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B.  |  Premières impressions 
Évaluation :
3

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

George N.  |  Premières impressions 
Évaluation :
5

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Martin R.  |  Premières impressions 
Évaluation :
4

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Lisaann K.  |  Premières impressions 
Évaluation :
5

Ryan Revis was very helpful and deserves a raise

Luis C.  |  Premières impressions 
Évaluation :
1

This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Janelys M.  |  Expérience générale 
Évaluation :
2

I regret choosing this location for my unit.

Jessica I.  |  Expérience générale 
Évaluation :
5

It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

william p.  |  Expérience générale 
Évaluation :
5

These 2 guys ROCKED it! I hope I get them on the next move in August

Paul V.  |  Premières impressions 
Évaluation :
5

Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

patricia h.  |  Expérience générale 
Évaluation :
2

card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

Jordan T.  |  Expérience générale 
Évaluation :
5

Very helpful in assisting

GILLIAN W.  |  Expérience générale 
Évaluation :
1

The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Rozlyn R.  |  Expérience générale 
Évaluation :
1

We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Michael K.  |  Réservation 
Évaluation :
1

Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

Zachary P.  |  Réservation 
Évaluation :
1

YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

luis v.  |  Réservation 
Évaluation :
5

Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Alyssa L.  |  Expérience générale 
Évaluation :
5

Personnel amical

Daniel F.  |  Expérience générale 
Évaluation :
1

Never been contacted regarding my account, and every time I call they say they'd call me back...

landry l.  |  Expérience générale 
Évaluation :
3

Friendly helpful staff!

Becky T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page