Évaluations des clients U-Haul Moving & Storage of Katy at Grand Parkway North

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Katy at Grand Parkway North

Cote générale :

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CLAUDE L.
Évaluation :

The first tuck wash leaking fluid from the muffler

DAVID M.
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Le client n'a pas laissé de commentaire.

Joel M.
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Le client n'a pas laissé de commentaire.

Kristina E.
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Great customer service. Awesome employees.

adam B.
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Facility was kept clean and in order. The two women I had contact with need an attitude adjustment.

Rachel R.
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Le client n'a pas laissé de commentaire.

Mary M. | Premières impressions |
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The Manager was extremely helpful and courteous and patient.

ALAN C.
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No suggestions

Patricia H.
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I was a basket case. Trying to move plants to new home. They changed my reservation 3 times

CHRISTOPHER H.
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Le client n'a pas laissé de commentaire.

Moises G. | Expérience générale |
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Excellent staff here. They always go above and beyond. I will recommend this U-Haul to my friends and family.

JEFFREY M.
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Friendly staff, clean. Easy access

Edwin G.
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Le client n'a pas laissé de commentaire.

PAUL T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ALICIA G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Robert L. | Expérience générale |
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We were over charged every month we were there. When we moved out again we were charged for an extra month. I have used Uhaul for more years than I can remember never and until this time never had any issues. Afterwards this experience I will NEVER use Uhaul again.

ANTHONY T.
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I / We where actually highly "Impressed" with the Staffs knowledge and U-Hauls touch-less technology for picking up and dropping off the vehicle. Nice job on the part of the U-Haul IT Team... My only question would bee how long does a persons PII stay in the U-Haul System...? Overall nice experience no doubts... *Smoke...

CARLOS H.
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Le client n'a pas laissé de commentaire.

SAMUEL F.
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I came late right at 7 pm to drop off the truck. Emmanuel was kind enough to accept the drop off and had no problem with it. Thank you very much.

OLIVIA V.
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Le client n'a pas laissé de commentaire.

Greg B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sheila M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LELAND S.
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They were very helpful when we needed additional time. Also, very efficient.

PETER C.
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Le client n'a pas laissé de commentaire.

GUSTAVO V.
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Le client n'a pas laissé de commentaire.

Michael F.
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The managers at this location are awesome. Kristina made this move very easy.

TIMOTHY A.
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This location was awesome and the two ladies were professional. I would happy to recommend them. The best part is that no one even asked if I was completely satisfied or offered to discount due to the poor service on my pick up. I guess when you have a monopoly you can treat customer like crap. But not the Katy location they were nice.

JOSHUA S.
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Le client n'a pas laissé de commentaire.

Ashley S. | Expérience générale |
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The general manager Kristina was very helpful. She went above and beyond to help us with our moving and storage. She was very kind and also understanding with everything going on. I’ve seen customers come in and belittle the employees here, but what these customers don’t realize is that these employees are here still helping in the middle of everything going on with all this COVID stuff. So to all the employees at this location keep y’all’s head up and keep doing what y’all are doing.

Lindsey O.
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Great customer service!

GLORIA C.
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The employees there were VERY professional friendly and helpful. Truly the best experience I've ever had at a truck rental or storage business.

Kevin M.
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The staff is always helpful and friendly

CHRIS ALAN G.
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Stop calculating how long someone has a rental by days on the calendar. And start calculating by hours in a day. I picked up the truck at 7:00pm on 12/30/2020, and returned it at 2:47pm on 1/1/2021 which is a little less than 44 hours yet I was charged for 3 Days. In these hard times every dollar counts for your customers as well as your company.

JOHN B.
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The grumpiness of the morning manager needs to be addressed. I can't decide if she was intentionally being obnoxious with me or if she was having a bad day, but if it wasn't for the other morning front desk worker and the check-in manager, I wouldn't be returning. Overall good experience, marred only by a manager who feels entitled to say and do as she feels.

ROBERT F.
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Le client n'a pas laissé de commentaire.

Clarence J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JOSEPH NATHAN L.
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Le client n'a pas laissé de commentaire.

VIJAY S.
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Pretty clean and neat and they open early and close late. Agents always prompt and pick up the phone always and address all the customer issues. They were also following the COVID guidelines too. I recommend this location for any one.

springfree T.
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Manager was not friendly. She looked mad about something. We tried to conversate, but she wasn't having any of it.

ROY L.
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Le client n'a pas laissé de commentaire.

ANTHONY W.
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Le client n'a pas laissé de commentaire.

CRAIG M.
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Le client n'a pas laissé de commentaire.

Brittany R.
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I did not receive all my equipment in the truck. I had to move without a utility dolly and it made things incredibly difficult. I also did not have a heater in the truck and the day we moved was 30°F outside. I'm very unhappy about my experience.

CHAD ERIC T.
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The staff made the rental process quick and efficient. From counter to drop-off, the staff made my rental stress free.

SANDRA P.
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Make sure you check all has been loaded as you requested. Excellent place and location.

James R.
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Le client n'a pas laissé de commentaire.

JAMES C.
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If the customer receiver/hitch coupling is loose, suggest use of a wooden shim to fill the space. May need to replace shim during travel but - they are inexpensive.

LARRY C.
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Le client n'a pas laissé de commentaire.

MARK R.
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Le client n'a pas laissé de commentaire.

CHRISTIAN G.
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The truck should has any reversal help, as camera, alert sounds.

Patrick F.
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I had rented a uhaul appliance mover from a different location and when the employee at this location say it in my van, he said he “ couldn't allow me to leave with it” which could be construed as a threat. I will never rent from this location again and possibly never from uhaul again.

BARRY J.
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Stay open 24hr great service with smile

Martha G.
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Le client n'a pas laissé de commentaire.

Suresh B.
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Le client n'a pas laissé de commentaire.

MATHEUS M.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Easy process with App, no issues, fast friendly service

FELIPE A.
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Le client n'a pas laissé de commentaire.

HECTOR A.
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Le client n'a pas laissé de commentaire.

Jerry S.
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Great service. Great helpful employees. No issues at all. Good job!

CLARENCE J.
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Staff seem to be much too eager to bill you for things you didn't use, it was constant arguing over what fair was.

Aldo J. | Expérience générale |
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The manager attitudes stinks.

TIMOTHY B.
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Customer service was top tier! Employees were friendly and knowledgeable. Would definitely recommend this location.

Rasheedrick C.
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Le client n'a pas laissé de commentaire.

Maurice L.
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Le client n'a pas laissé de commentaire.

mitzie S.
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Although this was my first time using your company, the communications was completely off, the customer service did communicate with one another n service was bad during the transition from Hawaii to Katy. Yet I dot blame this location for the experience I received. The ladies there were extremely friendly and knowledgeable, Christine & Amisha . I consider you have these ladies train your other employees on how to treat your customers if you want to remain in businesses, Mitzie Smith, job well done ladies your the best!!!

PENELOPE M. | Expérience générale |
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Amber was amazing. She really knows her stuff. There was not one time that I needed something that she was not able to assist me with it. Uhaul has chosen a great employee to be the face of their business.

CRISTINE F.
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I would say the only problem i had was that I was not notified when my pods arrived. I never received an email or a call.

Garvey J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Monica M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Nicholas V.
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The staff were extremely courteous, helpful and expedient! I selected the equipment as not being clean because although it was well maintained (I would note that TOW was still engaged) I'm just a weird clean freak so I'm not sure what qualifies as unclean. There were some crumbs and what seemed to be a bit of soda residue on the floor between seats but it wasn't disgusting, just looked as though maybe the person who used it last had a long haul and ate a meal on the road and simply overlooked a few things but it would only let me post one picture. Alright, I sound insane, anyway- thanks for everything, uhaul!

JORDAN L.
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Le client n'a pas laissé de commentaire.

DELANE P.
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Customer service overall was good but the lady who wrote rental agreement I have worked with before and she is not someone who should be working with customers. She act as if she is being bothered and just uncomfortable to talk to. Rest of the staff is great. Thanks

Sylvia S. | Expérience générale |
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Rude, rude, rude staff. Not helpful. Dark storage rooms. Never dealing with U-Haul ever again. Would never suggest anyone else go to U-haul.

ASHLEIGH E.
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Great service, wonderful employees

Mark L.
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I plan on using this location where I live to purchase propane.

KRISTINA E.
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Great customer service. The employees at this location always go above and beyond.

Javier T.
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I am never using you guys again - tons of my office furniture broken and damaged and all my personal belongings damaged.

Todd J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SILVIA M.
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Better customer service, horrific return experience very unprofessional

David E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

RUSSELL R.
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Le client n'a pas laissé de commentaire.

FRANK H.
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Le client n'a pas laissé de commentaire.

SELVA T.
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Le client n'a pas laissé de commentaire.

RICHARD H.
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Le client n'a pas laissé de commentaire.

Ray S.
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Le client n'a pas laissé de commentaire.

Mehmet Enes I.
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I use u-haul everytime I move, and I really like their service. During this experience, the gentleman who helped me check in had a mask on, but the lady bringing the vehicle did not. She was walking around and seemed to be in a leadership or assiciate position. The vehicle did not have a particularly bad odor or trash, just covid 19 sensitivity was not present. I wish they could sanitize vehicles as they loan them to their customers. Otherwise, it has been a very nice and very efficient experience reserving, picking up and dropping off the vehicle. I was also able to park my vehicle there for the duration of the rent.

STEVEN L.
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You guys where great!! Thank you all for your help!

DOUGLAS F.
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Le client n'a pas laissé de commentaire.

Harold M.
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Le client n'a pas laissé de commentaire.

ROBERT D.
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Easy to deal with

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Robert C.
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Quick friendly interaction. I couldn't change anything, they were great!

Neil P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Scott M.
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Right tire out of balance and it drove me freaking nuts for 1100 miles - had I known I'd paid a pro to ship my car or looked for an alternative

JEROME E.
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Le client n'a pas laissé de commentaire.

KEVIN D.
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I really think your contract scheme vs. the daily rental rate needs to be explained to customers first thing. I called and asked what it would cost per day for the 15' box truck. I was told it was $29.95 plus $0.89 per mile. During the online reservation, nothing warned me that when I stated how long I would use the truck I was committing to a contract period. I've been renting from U-Haul for more than 50 years and have never seen this contract period scheme. I would suggest that anyone who puts anything other than 24 hr increments in the pickup and return fields, get a huge red flag disclosure explaining the contract period. I was very upset - even pissed off until Christine called this morning and said she would adjust the invoice. It is not good customer service to piss off customers by misinforming or poorly setting expectations. All is well because she took care of the charges, but you need to explain this policy to people - that if they are later than that stated time they will get charged another day. Additionally, I spent over an hour trying to use 24/7 return. I had to call support and it took them 30-40 minutes to get the website to accept my return. I suspect it's a relatively new and evolving system so I give it a pass. That frustration didn't help to prepare me for the final bill I received. Overall U-Haul has always been a good value that I have used many times. I'm a bit burnt by this experience but my memory is short. I understand that everything evolves and I imagine you will adust things to continue to improve your customer service. In the future, I will always state a 24 hour contract period. In the end, this was just a hiccup. dolankj

Chris H.
Évaluation :

Google maps brought me to the wrong side of 99

STEVEN Y.
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The is nothing more I can ask for. The associates were very friendly and promptly attended to their duties. I definitely will be using them again in the future. I wish I knew their names because I would most certainly suggest a raise for them. Hands down!!!

Ray S.
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Le client n'a pas laissé de commentaire.

MARIA I.
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Le client n'a pas laissé de commentaire.

SHONTEL T.
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Le client n'a pas laissé de commentaire.

MARIA F.
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Le client n'a pas laissé de commentaire.

Javier T.
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Le client n'a pas laissé de commentaire.

Dee B.
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Keep up the great customer service!

Sthugh B. | Premières impressions |
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Very awesome staff. Thank you for hiring great people.

JOHN EDWARD M.
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When I arrived to rent the vehicle, everything was a joke...none of the employees acted professionally. I rented a van for one day to turn back at about 630 pm, due to major traffic issues i was in constant communication with the employees at this location. Letting them know I was in route and just about there. I arrived back to check in the vehicle at 6:57. I have already contacted the customer service and they said the employees was telling them the same untruths the were trying to y tell me. That she locked up at 7. No one would answer my continued knocking..all the while we where trying to use the online drop off to no prevail, it was saying our link was back or something... Then an employee finally comes out at 7:06 and was about the most rude person i have the pleasure to deal with...no help. All I could get from him was read the pamphlet..well I have and can't use the online check in. So he tells me rudely... Just drop the keys in the box.. so I did. Now they are not only charging me for milage that was not on the vehicle at the time of my separation from it but a after hours check in.

Zulema H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ANA C.
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Le client n'a pas laissé de commentaire.

Shaun W.
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Le client n'a pas laissé de commentaire.

KRISTINA E.
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The employees that work at this location are very helpful.

MICHAEL J.
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Accidentally did not completely open trailer/ was full of blankets. I returned these at drop off point.

BRIAN EDWARD B.
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Le client n'a pas laissé de commentaire.

ALLEANA O.
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This store is very accommodating, needed a truck last minute due to some unforeseen circumstances, they really helped me when I was in a pinch! The team went the extra mile, and it was greatly appreciated.

Craig H.
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Helpful friendly staff

DQUAY J.
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Le client n'a pas laissé de commentaire.

BONNIE B.
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Do not put the dolly in the truck to trick people into using it and charging them for it only put it in there if they rent it as it takes up space and I rented blankets and then was told to fold them what am I paying for to rent them I did fold them but it seems you want to charge for everything and have customers do all the work when I'm paying to rent other than that experience was good check in and out online was super easy staff was ok not overly friendly but not that rude but not that helpful

Gabriel B.
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Le client n'a pas laissé de commentaire.

Austin H.
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Only one person working so had to wait 40 minutes. It also really sucks that you moved my reservation and I had to pay the extra miles for it. Bad business practice imo.

Jean M. | Premières impressions |
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Very friendly and helpful. Thank you!

Esteban A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dominic C. | Expérience générale |
Évaluation :

Kristina is great. Will recommend this place

Haley L. | Expérience générale |
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Overall, the experience was great. I didn't have any problem with my things, the storage units were easily accessible, clean and well taken care of. I felt uneasy going into the main office area because no one ever wore masks. I will have to think twice about storing with U-Haul in the future as I don't really understand why they don't pro-rate rent, that's money I could save, which is especially essential during these hard times. Oh well.

SAMUEL S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jeremy T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Romualdo V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeffrey H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeffrey H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SAMUEL S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Matthew k. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dominic C. | Premières impressions |
Évaluation :

Great service, the managers there are awesome.

Christopher J. | Expérience générale |
Évaluation :

The best customer service I have experience in a while

John O. | Expérience générale |
Évaluation :

Your staff is to lean, I was there four hours just putting my truck on the trailer. You can’t except one person to do everything in the morning. There should be two people on site at all times!!!

Kristina E. | Premières impressions |
Évaluation :

Kristina and Ryan are awesome. They helped me get into a storage room at the last min. They walked me through everything on how to get in after hours. They made my move a lot easier. Thank you

Jorge R. | Expérience générale |
Évaluation :

I bring to my new house a big rat in the refrigerator

Marilyn B. | Expérience générale |
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clean, helpful, affordable, safe

justin n. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marjorie G. | Expérience générale |
Évaluation :

I really appreciated the above and beyond customer service that I received from Ryan helping me with my storage situation. I also appreciate how he has extended the services to me at a better time due to the current situation the USA is facing. Thank you again Ryan.

DONALD R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Linda G. | Expérience générale |
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I would recommend this place to anyone.

David F. | Premières impressions |
Évaluation :

Very good customer service

Willie H A. | Premières impressions |
Évaluation :

The staff and service was excellent!

Non reviews have been submitted for this location.

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