Évaluations des clients U-Haul Moving & Storage of Katy at Grand Parkway North

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Katy at Grand Parkway North

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Amye W. le

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My experience was outstanding!

Michael S. le

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Le client n'a pas laissé de commentaire.

Felix S. le

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Le client n'a pas laissé de commentaire.

Thomas P. le

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My trailer rental experience was horrible. My original reservation was confirmed at 6505 Fondern/Houston. When I arrived I was advised they didn't have one. I had to drive 105 miles round-trip to pu a transport from another location. As result I had a lot of unnecessary driving and 2 hours late for activity appointment. Original rental on Fondern was confirmed by text & phone. This is not my first experience with poor customer service with UHaul. This level is service is totally unacceptable!

Yul R. le

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I did have some problems returning my truck. I could not access through Safari and then I used Google and when I followed the link o the text message and went to the website said that I did not have a contract. I called the next day and everything was fixed. Thank you

Morella A. le

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The steps for pick up and deliver the truck out of business hours.

Andres H. le

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Ryan was really cool and straight forward. Recommend to friends. Thank you guys.

jose S. le

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Great service

Barbara H. le

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Very nice and knowledgeable people. Very clean and full of all the items you will need for any kind of move.

Matthew W. le

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just all around excellent services.

Amey N. le

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Everything was perfect thank you

Baraka K. le

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Le client n'a pas laissé de commentaire.

Eric T. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Great location, equipment in great condition with staff that is very helpful.

DaShell H. le

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Customer service was excellent in both locations

Spencer F. le

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I have to say that I was very pleased with all the customer service and concern the employee have for the U haul system.

Darrell W. le

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$39.95 somehow went to $133 of fees and other stuff but the truck was good.

Michael L. le

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Very nice employee

Ernesto C. le

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The lady who works there wasn't very helpful. I think she is not happy of what she is doing. If you work in customer service, you have to be very kind with other people. I will never come back to this location.

Charles B. le

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Great, fast and courteous people.

William D. le

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Le client n'a pas laissé de commentaire.

Keyonia J. le

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Le client n'a pas laissé de commentaire.

Terry N. le

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Le client n'a pas laissé de commentaire.

Brad T. le

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Your employee that handled this rental was polite, conversational and knowledgeable. Outside he assisted us in preparing the trailer and connected it to our truck. One of the lights on the trailer was out and I thought we would have to disconnect the trailer and take another one. Your employee quickly identified the problem was with our truck, not your trailer. I honestly did not believe him. He asked us to open the hood and found the fuse that was burnt out. He had a new one and replaced it and the trailer lights worked. We had a great experience using car haul trailer from UHaul and will definitely rent from this store again.

Corneils H. le

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Le client n'a pas laissé de commentaire.

Shawn T. le

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We left the first time only to turn around and let the manager know that there was something wrong with the tow dolly. He inspected it and told me that it was a problem with my hitch height, adjusted it and told me that dolly's are just noisy. We left and drove to Austin with the dolly making a terrible noise and vibrating badly. Once we loaded it it got worse, shaking the towing vehicle very badly.Upon return I told the same manager of the problem and said that the tires on the dolly probably was not balanced. He inspected it and verified that was the case. He then told me I should have said something, I did before we left the second time. This was the worst experience I have every had towing a car. His ability to listen to a customer and provide great customer service is not there.

Dottie H. le

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Le client n'a pas laissé de commentaire.

Eugene H. le

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Le client n'a pas laissé de commentaire.

John K. le

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No suggestions at this time—had a great experience.

Latearia S. le

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Le client n'a pas laissé de commentaire.

Latearia S. le

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Le client n'a pas laissé de commentaire.

Linda O. le

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U-Haul costs are too STEEP. You charge for every single thing.

Steven D. le

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Le client n'a pas laissé de commentaire.

Tabitha O. le

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My only issue with this location was the fact that I just received a call asking about the dolly we had rented with our trailer. When we returned the trailer, we had the guy check in the back and confirm the dolly was there. So now I’m stressing because they never marked that we had returned the dolly as well so I do not know what will come of this issue....

ajay C. le

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Installation was fine, but the location did not have any seating area for persons waiting for hitch installation. We had to stand tor 1.5 hours it took to install the hitch.

Brenda B. le

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Very rude sales girl. Called me at 7:00 like I was not going to pay for the extra day I had the truck and they had my credit card on file. She acted like no other trucks were there and we counted 10 others in the parking lot. Will never come there to rent a truck again.

Anthony G. le

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Le client n'a pas laissé de commentaire.