Customer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North

Évaluation :

5

Someone near by to assist with paper work when several people are in line. The person that helped me was very helpful but she was by herself and could have used some help in my opinion.

Évaluation :

5

This is a true U-HUAL location. Everything looks good.

Évaluation :

3

Started our shipment from New York and it could not have gone smoother thanks to Eddie. NEVER informed when our shipment arrived TX. Set up an appointment with Amber for Sunday 07 August at 10:30 AM to pickup our U-Container. Nathan, who was most helpful located our container in their warehouse stacked on the second level. Also enjoy using U-Haul, however is was quite obvious that your location at 1633 W GrandPkwy N Katy, TX was understaffed on Sunday morning 07 August, 2022. Regards, Bill Oehl

Évaluation :

3

Make elevator work for storage units on second floor at Uhaul rent storage on FM529 in Cypress Texas

Évaluation :

4

I know I'm the end it's my fault but I was surprised I was able to rent both a utility dolly and appliance dolly with a 10' truck and the person helping me didn't think to say that the 10' trucks don't have ramps. I even talked about moving a 500# safe. I figured it out but it sucked. Again I found the information for myself online after when I was confused about the ramp so it's my fault for not checking but I would think to say that if someone was getting 2 dollies and a truck. Thanks

Évaluation :

1

I was charged more than I should have off my card I was told I wasn't but was

Évaluation :

5

Not a thing. Staff is always great and friendly even when they are very busy. Thanks

Évaluation :

2

Certain staff could careless. We requested a bigger dollie unfortunately we were told this location doesn't have any appliance dollies

Évaluation :

5

Friendly, helpful team

Évaluation :

5

Helpful staff

Évaluation :

5

Location was great. The uhaul app to access the pick up truck took 25mins to complete. Should be quicker.

Évaluation :

5

They should give you a discount for the 5x5x5 on the 5x5x10

Évaluation :

4

I had to get under my car to get the chains of my car. I was asked if I had pay for it. They overcharged me and asked me to get under the trailer to get the chains off. I am in good chape and did it. But they should never make a client get the chains off

Évaluation :

5

The employees were very knowledgeable & friendly. I would like to see improvement on the phone system, when put on hold there is no music or speaking so you think the phone has disconnected.

Évaluation :

5

Very easy to get going and great customer service.

Évaluation :

5

Great team! Always friendly and willing to assist.

Évaluation :

5

I think they charged more than had said

Évaluation :

5

The U-Haul location and service was outstanding... the only negative is I never received the Mattress bag that I had charged at the time of the rental, which cost me $5.36. Im not sure how to be reimbursed?

Évaluation :

3

Just have the staff back up the trailer rather than customers.

Évaluation :

3

Unknown.

Évaluation :

1

My vehicle was not properly hooked to my tow trailer. The straps were not probably installed around my tires which caused the vehicle to shift while transporting. I paid to have the tow trailer and my vehicle installed. I would like to have a refund since the service was not rendered in a safe manner.

Évaluation :

1

The assistant manger threatened to kick my butt

Évaluation :

5

Worked very well, efficient and friendly.

Évaluation :

4

Make the truck/trailer rental process faster. Even though I had reserved a truck and used express check-in, the process is far slower than necessary.

Évaluation :

3

The pink haired woman at the counter is the rudest person. You should consider properly training her on how to talk to people, she needs an attitude adjustment. Not happy with the lack of communication between your reservation department and this location. Well your company made a very stressful situation even worse.

Évaluation :

2

Hire more people

Évaluation :

5

Excellent attention 👏

Évaluation :

2

We could not take a truck from first location as we were not able to open locks.

Évaluation :

1

The CSR was horrible rude and she seemed like she was disconnected from the transaction.

Évaluation :

1

Truck was not checked. Wipers not working had to pull over when it was raining. Waited for over 3 hours for someone to come out and try and fix it and they still did not fix. Had to pull over several times.

Évaluation :

4

Your girl that checked me in at the front desk was rude. No personality at all. Talked to me as if I rented a vehicle from you daily. Like I should know all the things I was being charged for. She needs to look ppl in the eye when talking and have better manners Thanks! The lady outside that checked me in was very polite and nice.

Évaluation :

3

Because my pickup was moved miles from my original pick up location. I would have loved to been comped some miles on my intown rental. Customer service was average. I didn't feel like my business was Valued. I've had much better experience with smaller uhaul stores

Évaluation :

5

It was my first experience renting a trailer for my motorcycle. The U-Haul Store made it easy for me, they are professionals. Thank you very much.

Évaluation :

5

Need more space for parking, Excellent!!

Évaluation :

2

retriever u box container acted too hastily!!

Évaluation :

5

Oui

Évaluation :

5

100 % Perfect

Évaluation :

5

Staff were very friendly and helpful even though they were very very busy. Need more help

Évaluation :

3

Improve customer service & hygiene.

Évaluation :

5

The website was easy to use and helped me to be prepared for pick up when I arrived. The customer service was excellent, and I felt well informed about the expectations. It was quick and easy, and the service department was extremely courteous.

Évaluation :

2

Please next time inform the customer on everything before signing up. I made a self check in reservation for the morning time I called and arrived a little later. I went inside to ask where do I find the truck and they said I can check in right there. The pricing online said it would be 120$ but the man there told me yes but they also have to put a 100$ hold because I'm using a debit card so my total would be 200 and something dollars almost 300$. I told him I don't understand I think started stressing and said I didn't know that let me figure it out. I then went outside found the truck, went on the app and it said I only had to pay the 120$ So I called the office and a lady answered and I explain everything and she told me they only put a hold if it's a pre paid card I should be fine. If I didn't follow my instinct I would've paid more than I had too.! Then when I drop off the truck it never told me I would have to pay a fee I had to pay 30$ just to drop off the truck but I didn't see that in the contact and I read it.

Évaluation :

5

It was great costumer service

Évaluation :

5

They did not disclose that they were going to charge me $20 for attorney after hours that was a total rip off and also the vehicle did not come with 3/4 of a tank he came in between 3/4 of a tank and half a tank I gave it back to you with 3/4 of a tank

Évaluation :

5

Quick, easy, no hassle.

Évaluation :

2

The manager at the Katy location made my movers make 2 separate trips to pick up and return each pod (totaling 4 trips) because she wouldn't give him a double trailer (which he has successfully towed on his truck before. It was unnecessary and seemed like she was making things difficult on purpose. The other staff were slow and on their phones, not attentive to customers.

Évaluation :

1

Location overcharged me for fuel, based on a broken fuel gauge

Évaluation :

1

Kristina Estes was rude and disrespectful.

Évaluation :

5

Great job.

Évaluation :

5

I've rented at this location twice and both times they went above and beyond to assist me! Great staff and great customer service!!! Keep up the good work. I wish all Uhaul's provided the customer service that this location does. Everyone was friendly and I was in and out in minutes

Évaluation :

5

I have a little issue with my return due to miscommunication about the trailer, but nothing to do with this location

Évaluation :

2

I requested to end contract in February March and April I was told I had to remove my kick which I did months ago. The manager with colored hair there is very rude and disgusting to all of the customers.

Évaluation :

5

Amber is the best!!!

Évaluation :

5

Move out date was 3-24-2022. I was very please with this facility except the elevator did not work several visits.

Évaluation :

2

broken elevator i had to carry a lot of boxes using stairs all i heard from stuff was " so sorry elevator is out of service" no help no nothing

Évaluation :

4

We have rented u-haul trailers about a dozen times in the past couple of years because of rebuilding and moving due to Hurricane Harvey flooding. A discount on storage would have been nice. When we were ready to empty the storage unit, the elevator was broken. We had to wait another two weeks to be able to come back and empty the storage unit because that is when our help was available. We think it is wrong that rental is not prorated.

Évaluation :

5

All good during the whole time of the service agreement, will definitely come back !!

Évaluation :

3

I just don't like waiting on the elevator. Stairs should be available without being penalized for opening the door to get out. I waited 15 for the elevator. Not happy with. That but everything else is fine.

Évaluation :

1

Manager doesn’t do her job and was very rude

Évaluation :

5

The staff was very accommodating, knowledgable and friendly. With the situation of staff shortage you can tell they are hard workers under stress. There is no need for such extended hours with all the 24/7 options they have available.

Évaluation :

5

Thank you! Everyone was helpful, knowledgeable and nice. I would definitely come back.. :)

Évaluation :

5

Kristina helped me get a truck and a storage unit and was extremely helpful and kind! She made the experience so stress free and I definitely wanted to make sure to give her a special shout out!

Évaluation :

3

I was charged for a months rent after I moved out on 21 Jan 2021. I called on 22 Jan 2022, I was told I would be refunded on my credit card. I have not been refunded yet.

Évaluation :

5

We rented a truck, then needed a storage building. The whole process went smoothly.

Évaluation :

4

The Bathrooms were disgusting, I arrived closer to 11pm and went the next morning and the bathrooms were not touched.

Évaluation :

5

The service was excellent from beginning to end. From renting a U-Haul and storage piece of cake will definitely recommend.

Évaluation :

3

Gentleman at desk seemed confused with my online check in and almost charged me twice but we got it figured out and things went well

Évaluation :

3

I rented at this facility because it was supposed to be 24 hour access but I didn't get it on both units, and it was removed from the one that did have it. No explanation why it wasn't provided for both units or why it was removed from the one. I feel mislead.

Évaluation :

1

2nd time taking our deposit & charging us over to be overdrawn in our account gets attitude end We call never had money reversed worse customer service

Évaluation :

4

The service was very good.

Évaluation :

3

Some employees are great in that location. Others are just not helpful at all. One guy didn't even look up to say hi even after I said hello. If I didn't say I'm there to pick a lock, he would not even say anything. After I got the lock, I said thank you and no response back. So i just left. Other than that dude, everything else is ok.

Évaluation :

5

The staff were attentive, knowledgeable, accommodating, and pleasant. The systems in place are easy to understand and help movers safely store their belongings. I would use this facility again. Merci.

Évaluation :

2

No one was there to help with the unhooking of the trailer. No one answered the phone either. Definitely don't recommend this location

Évaluation :

5

My experience was extremely pleasant.. The staff was welcoming and helpful..I would highly suggest this facility to friends and family members..

Évaluation :

5

Kristina and Amber are awesome. They are always there to help and answer your questions.

Évaluation :

5

Worker was super friendly and extremely helpful

Évaluation :

5

I received very good service. My reason for leaving was that I needed a bigger storage area and there were not any available so I had to go elsewhere. Merci!

Évaluation :

4

Had spiders in the unit.

Évaluation :

2

Too hard to get to loading unloading area due to all the trucks being returned block the way.

Évaluation :

2

The female workers was not polite when it was time to empty out my storage. Apparently I had 2 separate accounts and one wasn't paid on time because of that reason they put a red lock on my unit but did not call or email me instead they sent a letter to a family member for a reminder as if the person lived in Texas how sad I will make sure I don't use that same storage unit as long as those rude people are there

Évaluation :

5

Excellent service

Évaluation :

4

I was given a storage pass card but I was not told how to use it and when I was suppose to use it. So every time I went into the storage the alarm would go off..when I returned my truck the guy behind counter told me what to do.

Évaluation :

5

The front desk staff was very kind and helped me make last-minute adjustments for my storage needs. Additionally, a member of the truck staff assisted me in temporarily airing up one of the tires on my personal car (I had hit something on the drive to the facility and my tire was nearly flat when I arrived). The patience, kindness, and expertise of the staff made my move/storage experience as positive as possible.

Évaluation :

5

Staff was nice

Évaluation :

5

Every visit is pleasant and moves as quickly as possible. I would use them again.

Évaluation :

5

Very exceptional service. All attendants were very helpful and professional.

Évaluation :

5

I was very impressed with not only the staff, but with the overall security of the facility itself…

Évaluation :

5

Great customer service. Very nice facility.

Évaluation :

1

Website cited street level access, which to me implied that there would be vehicle access, there is not. The lady who helped me was extremely short and rude.

Évaluation :

4

Friendly environment

Évaluation :

5

Friendly and helpful associates! Everything was explained. Faculty was clean. Plenty of carts to get your items in and out.

Évaluation :

5

The entire staff were welcoming and very knowledgeable of all their storages and products!

Évaluation :

5

The manager was amazing I would recommend her

Évaluation :

5

Excellent service, I was in need of storage for my mom; and you guys were awesome starting from the customer services to the facility. My mother moved into permanent housing, reason why we didn't have a need to continue utilizing the storage Thank you very much

Évaluation :

1

The after hours door stopped working after I signed up for the unit. I came to retrieve some items one night and couldn't access my unit. There wasn't a note posted to indicate the door was broken. I called every number posted outside the door, including the General Manager. As of the date and time of this comment, I have not received a call back from the GM. Someone called me and said that they told me the after hours door was not working when I signed up; however, I have no recollection of being told this, I didn't sign anything acknowledging I was told (and I wouldn't have signed up because I needed access after store hours) and there weren't any signs posted. Additionally I was able to access after hours once or twice after I signed up so, in my opinion, that supports my position that I was not informed about the door. The day after I wasn't able to access my unit, I got off work early to get to the office because I thought it was just a access card issue. That's when I was told the door wasn't working and no one had any idea when the door would be fixed. The staff recommended I contact the GM but of course that was useless because I'd already done so and hadn't received a response. I ended up submitting a customer action report (#3164929) and the GM still didn't have the courtesy to contact me. A different worker contacted me, stating what I outlined above. This was by far the worse experience I've ever had with any storage or moving service. I find value in Uhaul trucks but will never use a storage unit.

Évaluation :

2

I like the first person who received the tow dolly. However when I returned the 20ft. Truck, the lady was rude. I asked how long I need to wait. She abruptly said ( I am doing payroll I don't have time for you and the other girl is busy.) I asked her for a receipt and she said I should have done it online if I wanted that. I never received a confirmation from anyone my rental was checked in. When i told her the key only opened the passenger door she syed and said ( I got it loudly ). It was the rudest attitude. I was there by 7am. She should have had a kinder spirit

Évaluation :

5

Thank you for unhooking my transport from my truck so I could unload. and I appreciate you offering so many moving carts to make the trips to my unit manageable.

Évaluation :

5

Everyone was very friendly and helpful. Wonderful experience,

Évaluation :

2

Poor customer service and no one is available on site after office closes in case of minor emergencies.

Évaluation :

3

The only reason I say this is because the associate who made our contract was supposed to charge me for the 24 hour access, a mistake was made and it was not put on there. I had to return the 15 foot moving truck by 1:45 AM. We made it there just in time to unload and check the truck in. I tried to open the after hour door, it said sorry not in service. We attempted to call the GM many times, we had to sit out in 55 degree weather with our stuff sitting in the parking lot right out side the sliding door until someone came at 6:50 and opened the door for us to begin to load it into our unit. Our main issue was that no one would answer at the after-hour help number. Other than that it was great, the location is beautiful and very well maintained.