Customer Reviews for U-Haul Moving & Storage of Keene

4 516 évaluations

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 352-0140

199 Marlboro St
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very helpful staff

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny B. 
Évaluation :
5

Customer service at the pickup was great. When it came to drop-off, the communication was poor and it took me 4,5 hours to get through to a customer service representative. I was cut off 8 times, where someone got on the phone, asked me to hold and hung up on me. My drop-off location was changed twice, but i was not informed of the second change.

Robert T. 
Évaluation :
1

I had a poor experience at this location. I absolutely would not recommend using U Haul for moving.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin E. 
Évaluation :
2

Stood around for 20 minutes before any of the three employees even acknowledged I was there. Even though I was there first an associate took a phone call from another customer completely ignoring me. The vehicle was also only 3/4 full.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Courteous service and good equipment.

ROBERT S. 
Évaluation :
3

Every time I rent the employees struggle with the computer. This wastes my time and the employees time. Also Today when I returned the trailer the computer said I was at the wrong location and it was a one way rental. Wasting more of my time and the employees time. If the print on the documents was large enough for me to read I might have noticed yesterday a one way rental was entered.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

great helpful staff!

Melva V. 
Évaluation :
4

I wish to commend General Manager Amanda Giglio. She made what would have been a bad experience into a good one. When I dropped off the vehicle and told her what happened she went out of her way to rectify the situation. Her attitude and ability to provide exceptional customer service makes me willing to rent from here again.

Tomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
1

We had to go and find the workers, the tank was less than half full of gas, many dings and dents were not marked, we could not upload the photos to the app because of poor wifi, our truck was parked behind another truck and we had to find someone to unblock it even though our pick up time was entered into the computer and last but not least, the truck light came on saying oil life 0 % remaining!

Stephanie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

The keen staff location in NH, Marlboro st. Ms Amanda and Ms Ashly very helpful and friendly. Much appreciated the amazing service.

Hong Van N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
3

I never got a receipt or an E-mail confirming it. I need it for tax reasons.

james P. 
Évaluation :
5

We witnessed one of the best customer service experience at this location. A gentleman came in and had many questions about an order he had placed. Amanda, the Uhaul representative, was patient and kind. She gave him all the options available. She repeated some of it several times. Never rushed him. We all waiting in line we're also patient. The gentleman who was the customer had a health issue. After the customer left, satisfied and with all options on hand, it was our turn. While outside picking up our trailer, I complimented Amanda. She was kind, she was thorough, she was respectful. I asked if the gentleman had had a health issue recently and she said yes. Health issue or not, she treated him with dignity and respect. We all waiting in line could also appreciate her patience and kindness. In this world of turbulence, let's all be kind to one another. It does not cost us anything and we get much in return. Thank you Amanda!

Mayra A. 
Évaluation :
4

always great service and great location. however I have not received my emailed invoice for my rental yesterday

DEREK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

The only part that I can't stand about UHaul is the return policy. It can be intimidating for an older person. Unless, you're skilled with a cell phone, it's scary. So, I chose to wait in line to return my truck. Other than the above mentioned, it went very well!

Janice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JulieAnn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shoshannah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
2

Let's just say customer service is not your priority at this location. Talking to each other, drinking water, setting up fan, ear buds and cell phone, attitude and lack of urgency. Took 45 mins. To get athe reserved trailer set up on our vehicle so we could leave.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan E. 
Évaluation :
5

I'm not sure, my experience there was very good.

Seth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie B. 
Évaluation :
4

I was glad to have the app to be able to check myself in and out. This relieved the hard working employee handling the whole store on her own. The van was in good shape, handled well and got better mileage than I expected!

Kimberly R. 
Évaluation :
1

staff was nasty, rude and scary. There was an error on the documents with overcharges. the manager came out and told me she did not care about the proof I had, it was what it was. as she was talking she started to get close to me. I moved away and told her she was scaring me. she then told me to leave. as I walked away she yelled " I'd tell you to have a blessed day, but don't" We will absolutely be filing a complaint with the company etc. she was scary and intimidating.the bearded gentleman was nasty too. the equipment was dirty, with broken and cracked panels on the interior, and we were overcharged. I recommend NEVER using this facility. not EVER

andrea D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
2

I dropped off the trailer early and was instructed by an employee as to where I should leave it. A few hours later I got a very rude voicemail stating that they had not received it. Apparently they did not check it in, so I had to call to resolve the issue the following morning. Whomever was on duty around 6pm on 7/15 needs to check their attitude.

David F. 
Évaluation :
4

I had a great experience. The only thing that was frustrating was the rubber lined mat in the back of the vehicle. I couldn't move my furniture very easily in and out with that.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil W. 
Évaluation :
1

Equipment was a little beat up, but I felt bullied into taking your insurance. Lots of dings rips, etc. on the truck and felt like it was going to be put on me when I got back. I won't use Uhaul again after this experience. i've used them for MANY years and will be looking for someone else.

Pam W. 
Évaluation :
5

There were no blankets. I don't know if I should rent them usually the guys say that blankets are on the truck.

anne M. 
Évaluation :
5

I found this location to be clean and well organized with a friendly helpful staff.

Alexander B. 
Évaluation :
2

The Manchester dispatch called a day before and said my 26' van wasn't available. The closest option was in Massachusetts! They offered to hitch a trailer to a smaller truck in Keene. The system in Keene didn't work, and we tried to change the drop-off location. The agent couldn't access it. I also wasn't able to check my rental equipment online. It said I hadn't bought insurance when I had. Finally, upon delivery of the van and trailer to the preferred location, in Princeton Junction. I was told when I called U-Haul the next morning that they would take care of it. Then I discovered that they had charged my debit card without authorization! I reported it to my bank. This was a disaster all around.

Deborah C. 
Évaluation :
5

Area around storage 1203 lighting goes on in off and seems to be set with are motion detector. Have to go down and move around every 5 minutes to keep the lights on.

Steven V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

I always love the Keene location. The process was quick and easy. We worked with the General Manager and she was very thorough and professional.

Melanie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Austin C. 
Évaluation :
5

Amanda on the receiving end was very accommodating and helpful. Great personality.

Lynn D. 
Évaluation :
5

Well located near the college, kind, and quick!

Tessa K. 
Évaluation :
5

There's really nothing to be improved you guys were excellent thank you for your help

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUNO R. 
Évaluation :
5

The lot was organized and there was a space for the trailer.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Tell the customer when they complete the initial transaction that to return the UHaul quickly, use the link that will be texted to you and just follow the instructions. I had gotten on line to return it. Much easier to connect to the link

Amalia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
5

Even though the first truck had an issue, the manager (I wish I could remember her name!) was super accommodating and helpful. My best moving experience for sure!

Charlotte W. 
Évaluation :
5

Nothing a great place to do business with

Jerilyn B. 
Évaluation :
4

No issues, all was great.

Raymond S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erine L. 
Évaluation :
2

Didn't have the actual truck I reserved, when I was done and returned I was told my total charged would be $36,6 then my card was charged for $45 never got the emailed receipt and I saw that the email was correct when checked out, was very unorganized

Cassandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Clean the rentals after each use please.

ozkan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
4

Horrible customer service

Seekok T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Amanda was extraordinary. I wish I needed UHaul more frequently because she was just awesome. Best I dealt with at any location I have been to in the past month!

HEIDI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael V. 
Évaluation :
5

I liked the way your company offers customers the opportunity to insure that damages are observed/documented prior to taking ownership and not placing blame afterwards. That's how it should be done.

Peter H. 
Évaluation :
5

Great service!

Manuel C. 
Évaluation :
3

I was called the night before my move to say the location in Walpole, NH didn't have my equipment. I had B to drive into Keene for different equipment they failed to include the dolly I rented. I am a disabled older adult who has to schedule help and then struggle because of this failure. Poor planning on the part of uhaul in this case resulted in emergency on my part. I ended up falling trying to help with a larger piece of furniture because they didn't give me the dolly I was charged for. Very disappointed

Darleata C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Helpful staff and management!

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chandra M. 
Évaluation :
4

great

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james T. 
Évaluation :
5

Personnel amical

Michelle N. 
Évaluation :
2

Truck was dirty inside, we did have to ask them to clean up spilled coffee on dashboard, coffee had trail on floor. Riding down the I-81 brake fluid low light came on , so we did have to stop . Trying to call several times to Keene U-Haul, it was still morning hour's 10:00 am but none picked phone up ! Called out to our mechanic, who asked to check reservoir, brake fluid reservoir was last than half . So we did have to make a maintenance stop to fill it ? It should have been done before we rented the truck ? It could have turned up to be a dangerous situation in mountain drive !!! So obviously the fluids were not serviced.

Ingrid T. 
Évaluation :
1

Personnel at Keene was extremely unprofessional. The manager was just ok, as she did not ask her associate to sit up in her chair when dealing with us. The associate was slouching as far back as she could go, we could not understand what she was saying, seemed to be in a cloud, as it were, not responsive to our questions. The manager was next to her trying to help us out, but did not address the lack of professionalism in her associate. You are going to lose a lot of business in the Keene store if changes are not made!

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

doug D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth C. 
Évaluation :
4

Nothing. Check out time was quick and easy. Matt was personable, low key, and most helpful.

Deirdre D. 
Évaluation :
5

As always they are great, never have any issues.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore C. 
Évaluation :
2

This place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I'm not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into

Rodney P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY B.  |  Premières impressions 
Évaluation :
5

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Brandon P.  |  Expérience générale 
Évaluation :
5

The person who checked us in was very very helpful!

MICHELLE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Drouin 2.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie K.  |  Premières impressions 
Évaluation :
5

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Chris B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F.  |  Expérience générale 
Évaluation :
5

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Laura M.  |  Expérience générale 
Évaluation :
5

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

ALLEN G.  |  Expérience générale 
Évaluation :
5

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Tyler A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY H.  |  Expérience générale 
Évaluation :
5

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

dewitt c.  |  Expérience générale 
Évaluation :
5

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Sandra K.  |  Expérience générale 
Évaluation :
5

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

AMBER W.  |  Expérience générale 
Évaluation :
5

Amanda was very friendly and helpful. She deserves a raise!

Robert J.  |  Expérience générale 
Évaluation :
3

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn't work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra and Curtis O.  |  Expérience générale 
Évaluation :
5

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Sarah T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
5

Amanda was fantastic. She had too many customers at once and handled it well.

Debra and Curtis O.  |  Premières impressions 
Évaluation :
3

The latch on the door was broken and I couldn't access it for about a day and a half while it was being repaired. It was resolved.

Michael G.  |  Online Move In 
Évaluation :
2

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn't purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Jacqueine H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy H.  |  Premières impressions 
Évaluation :
3

Your storage units are to much money for a 10 by 5.

george p.  |  Expérience générale 
Évaluation :
5

They were quick to help with all of our moving and storage needs from Virginia to NH.

Michelle C.  |  Expérience générale 
Évaluation :
4

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Kevin L.  |  Expérience générale 
Évaluation :
5

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Ronald W.  |  Premières impressions 
Évaluation :
5

Amanda was very helpful and friendly.

Robert J.  |  Premières impressions 
Évaluation :
4

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Sandy H.  |  Expérience générale 
Évaluation :
4

Would use uhaul again in the future if needed.

natalie m.  |  Expérience générale 
Évaluation :
5

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Susan Y.  |  Expérience générale 
Évaluation :
5

Excellent!

JENNIFER D.  |  Premières impressions 
Évaluation :
5

Great communications

Laura W.  |  Expérience générale 
Évaluation :
5

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100 %. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

gary s.  |  Expérience générale 
Évaluation :
5

Great place to store your belongings without worry.

melissa t.  |  Expérience générale 
Évaluation :
5

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Michelle Z.  |  Expérience générale 
Évaluation :
5

I had a great experience thank you.

robert b.  |  Expérience générale 
Évaluation :
4

Check in process for my free month storage was handled efficiently.

Michelle Z.  |  Premières impressions 
Évaluation :
5

Jonathan was very helpful and always pleasant to deal with.

Patricia W.  |  Expérience générale 
Évaluation :
3

People were nice and helpful but more staff needed on weekends during busy hours.

THOMAS S.  |  Expérience générale 
Évaluation :
5

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

hector r.  |  Expérience générale 
Évaluation :
2

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

craig h.  |  Réservation 
Évaluation :
5

Good experience

SUE W.  |  Expérience générale 
Évaluation :
2

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

Damian G.  |  Expérience générale 
Évaluation :
4

*

patricia d.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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