Customer Reviews for U-Haul Moving & Storage of Keene

4 384 évaluations

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 352-0140

199 Marlboro St
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN B. 
Évaluation :
5

Uhaul Came through again. After a last minute notification of my sons relocation we were able to complete the move, with the correct equipment and that made it easy. Thanks to the Keene NH crew for making this happen!!

Tamara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily P. 
Évaluation :
4

They need to check the trucks more throughly. Mine had 2 chips in the windshield and a dent in the front of the hood. I saw them before I pulled out and I went back in and got the lady and she took pictures and said she would put it in my contract.

Lois L. 
Évaluation :
5

This place was amazing. I was never told by the place I picked up the uhaul from when I needed to return the equipment. When I called them they were extremely understanding and nice.

Gwendolyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guerrino L. 
Évaluation :
5

Great service at the store. Super helpful, clear snd kind.

Sheryl H. 
Évaluation :
5

keene uhaul is always exceptional and i use them often.

Brandon M. 
Évaluation :
5

Everyone who assisted me today was friendly, courteous, and thorough in checking out and returning the van that I rented.

JoAnne S. 
Évaluation :
5

The truck did have a mechanical issue which didn't make it unsafe to use but was concerning.

Kathryn K. 
Évaluation :
5

Amanda the owner/manager was very friendly and efficient. You can tell by the way she answers peoples questions and takes care of people that she truly knows her business.

Philip M. 
Évaluation :
5

The people were really helpful!b

Lisa T. 
Évaluation :
5

The new digital online checkout for smartphones assumes an extreme amount of competence in the renter & significantly strong cell phone signal at the location. Neither was the case in my rental. The staff is extremely helpful, polite, professional, customer focused & work hard to get you in/out as fast as possible. I have used them before & will definitely use them again.

William T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laurel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Someplace where I could place my beverage and change. I had a Chevy truck, it ran well but I had no place for minor things

Silvana C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Better windshield washer fluid

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marney B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Was only not applicable because I dropped off on the weekend. Used location before and had no issues.

Matt M. 
Évaluation :
5

Quick and easy

RICHARD M. 
Évaluation :
3

woman receiving truck back very unpleasant

Terence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
4

Everyone was friendly

Dondi M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nyanroor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

Woman at the site gave me a hard time - didn't want to take the paper from me showing that the truck only had 1/4 tank, that's why I was returning the truck with 1/4 tank. Told me that's not how we do things here, telling me I have to go on line and do something or other. She was extremely nasty and agitated. I had been up since 3:30 in the morning, loading a truck, driving from NJ to NH... and I'm standing there with her giving me a hard time - I'm not a UHaul employee - or work at her office to know 'how we do things here'; this was an internal issue - I had the paper from the other site with the gentleman's note saying the truck only had 1/4 tank. It wasn't my problem, nor should she have vented her frustration at me, that I guess she had to do something different or extra to check the truck in. She needs to get a clue what customer service means.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Great staff!

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
4

The app-based pickup was less than smooth. Only when I actually arrived for my pickup you wanted a SECOND IDENTIFICATION? By some miracle I had my passport with me. THEN the app was slow as molasses processing everything. After all that, I STILL had to go inside for my keys? If you want to use technology to replace the work of humans, it needs to function faster and more efficiently than humans. I would have been better off doing this the old-fashioned way and waiting inside for help.

Roger D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
1

Truck was not at a full tank of gas when I picked it up But now they are changing me for it A bunch of bull shit

Philip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne O. 
Évaluation :
4

The return was challenging. It said to scan code and select return. It was not a visible option. Took several searches to find it. Spent 40 minutes doing this. need to look at scan feature to be more user friendly.

STEVEN Z. 
Évaluation :
5

Wonderful customer service!

Karen R. 
Évaluation :
5

Ideal situation. Truck was perfect and met my needs. Je les recommande fortement. 

christopher T. 
Évaluation :
5

The staff was really helpful.

AMY B. 
Évaluation :
5

I enjoy renting from here The vehicles are clean Staff is easy to deal with and knowledgeable

James T. 
Évaluation :
5

Great customer service just the uhaul van needed some work alignment was off and steering loose probably because a control arm and drive shaft was clunking when put into gear.

Cameron D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FITZROY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Staff at the Keene store are always helpful.

Robert B. 
Évaluation :
5

Excellent customer service Fast process to rent - brand new van! Convenient location Very accommodating- shout out to Ashley for going beyond helpful!

Deborah N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven V. 
Évaluation :
5

I am always satisfied w the excellent service amanda and her team provide

Jacob M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monika D. 
Évaluation :
3

needs to make it clear on google that winchester location is NOT for drop off

MICHAEL B. 
Évaluation :
5

Quick, friendly and easy!!

Gregory A. 
Évaluation :
5

The person on location was very helpful on the phone, and to pickup and drop off. The equipment was great and very clean. The truck was in a "ready to go" spot pointing right at the street. It's not cheap, but worth it. It was very easy to move my non running motorcycle.

Paul W. 
Évaluation :
5

Front desk help was kind and informative. The manager was really nice and helped me check in a few minutes after they had closed. I'd give every person there a ten out of ten.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth P. 
Évaluation :
4

The staff helped me get my trailer lights working (blown fuse) and saved my moving day! Great staff.

Tyson A. 
Évaluation :
5

The people are so awesome there Gove then a raise .

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMAND P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie J. 
Évaluation :
2

This place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I'm not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into

Rodney P.  |  Expérience générale 
Évaluation :
5

The service was friendly, fast and efficient. No improvement needed, based on this experience.

Stanley V. 
Évaluation :
5

Found gas cap off made truck run not right

Russel C. 
Évaluation :
5

Convenient, smooth process, helpful staff. Overall a very good experience!

Jane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki R. 
Évaluation :
5

Overall Everything was fine The inside of the windshield of the rental could have used a cleaning I was not addressed when I came to the desk it felt awkward

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb D. 
Évaluation :
1

Charged for cleaning after not being told that it must be done gladly would have swept out back if moving van if asked to

Tina N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Amanda, Samantha and Matt are a good team. I have dealt mostly with Samantha. She knows the business very well, has been extremely helpful and is so sexy to work with.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina N. 
Évaluation :
5

Staff is kind and helpful.

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brooke J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAT H. 
Évaluation :
5

The pick up through the app was not working and did not assign the correct truck. The person at the counter made the frustrating experience go away and helped out tremendously. She saved the experience and turned it around quickly.

Victoria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian M. 
Évaluation :
1

My truck was not ready, no key was not left and staff was unwilling to help. Very bad service!!!!!

Tammy J. 
Évaluation :
5

I was amazed at how fast and friendly the service was. Thank you for a great customer service.

ANDREA MARIE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea N. 
Évaluation :
5

Nothing that I know of.

Todd S. 
Évaluation :
1

Unfortunately this is the only reasonable u haul location near me . Staff was not trained in proper set up of trailer argued with me. That it was my suv wiring that was bad. I explained that tested my wire harness before I got there. After moving me to a different trailer ligts worked fine. Employee did not transfer my rental to the new trailer. So I could not return with the app. Honestly next time I will drive further to rent from next time.

KYLE O. 
Évaluation :
4

Definitely an aging truck. Breaks were soft. The gas gauge was on empty and we had to gage as to how much gas we needed to return it with the same amount of gas. This should not have happened. We were told the last renter said they had put gas in it but this should not have been our problem. We should have had a full tank. There should be a way to dip the tank to verify that it is full. Specially when it is an older truck and the previous renter said the gauge did not work. It worked for us.

Howard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY B.  |  Premières impressions 
Évaluation :
5

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Brandon P.  |  Expérience générale 
Évaluation :
5

The person who checked us in was very very helpful!

MICHELLE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Drouin 2.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie K.  |  Premières impressions 
Évaluation :
5

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Chris B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F.  |  Expérience générale 
Évaluation :
5

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Laura M.  |  Expérience générale 
Évaluation :
5

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

ALLEN G.  |  Expérience générale 
Évaluation :
5

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Tyler A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY H.  |  Expérience générale 
Évaluation :
5

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

dewitt c.  |  Expérience générale 
Évaluation :
5

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Sandra K.  |  Expérience générale 
Évaluation :
5

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

AMBER W.  |  Expérience générale 
Évaluation :
5

Amanda was very friendly and helpful. She deserves a raise!

Robert J.  |  Expérience générale 
Évaluation :
3

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn't work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra and Curtis O.  |  Expérience générale 
Évaluation :
5

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Sarah T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
5

Amanda was fantastic. She had too many customers at once and handled it well.

Debra and Curtis O.  |  Premières impressions 
Évaluation :
3

The latch on the door was broken and I couldn't access it for about a day and a half while it was being repaired. It was resolved.

Michael G.  |  Online Move In 
Évaluation :
2

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn't purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Jacqueine H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy H.  |  Premières impressions 
Évaluation :
3

Your storage units are to much money for a 10 by 5.

george p.  |  Expérience générale 
Évaluation :
5

They were quick to help with all of our moving and storage needs from Virginia to NH.

Michelle C.  |  Expérience générale 
Évaluation :
4

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Kevin L.  |  Expérience générale 
Évaluation :
5

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Ronald W.  |  Premières impressions 
Évaluation :
5

Amanda was very helpful and friendly.

Robert J.  |  Premières impressions 
Évaluation :
4

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Sandy H.  |  Expérience générale 
Évaluation :
4

Would use uhaul again in the future if needed.

natalie m.  |  Expérience générale 
Évaluation :
5

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Susan Y.  |  Expérience générale 
Évaluation :
5

Excellent!

JENNIFER D.  |  Premières impressions 
Évaluation :
5

Great communications

Laura W.  |  Expérience générale 
Évaluation :
5

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100 %. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

gary s.  |  Expérience générale 
Évaluation :
5

Great place to store your belongings without worry.

melissa t.  |  Expérience générale 
Évaluation :
5

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Michelle Z.  |  Expérience générale 
Évaluation :
5

I had a great experience thank you.

robert b.  |  Expérience générale 
Évaluation :
4

Check in process for my free month storage was handled efficiently.

Michelle Z.  |  Premières impressions 
Évaluation :
5

Jonathan was very helpful and always pleasant to deal with.

Patricia W.  |  Expérience générale 
Évaluation :
3

People were nice and helpful but more staff needed on weekends during busy hours.

THOMAS S.  |  Expérience générale 
Évaluation :
5

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

hector r.  |  Expérience générale 
Évaluation :
2

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

craig h.  |  Réservation 
Évaluation :
5

Good experience

SUE W.  |  Expérience générale 
Évaluation :
2

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

Damian G.  |  Expérience générale 
Évaluation :
4

*

patricia d.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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