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Erick A.Customer Reviews for U-Haul Moving & Storage of Kenosha
Testimonials From Recent Customers
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Really great customer service here. Every employee I've met has been very positive and helpful. Merci.
Dan M.Fabulous experience. Friendly staff. Thanks!
fred B.I have not received a copy of the invoice showing that I paid the deposit With credit card
James C.When I went to return the truck the app would not work. I tried 5 times and every time I took a picture of the odometer it would log out and start over
Heather H.Leroy did a fantastic job helping me out with the trailer. He made the experience quick and as easy as possible!
Daniel G.Great UHaul location would highly recommend.
Ian H.This was my first time at this facility. Staff was very helpful.
LuAnn M.The staff was extremely helpful and very nice. There are a lot of details with a cross country move and as a customer, you always worry that there might be hidden fees. They made everything super clear and easy and exceeded my expectations with how knowledgeable they were, even with a last minute pickup location change on their side and a drop off date change on our side. Everything was ready to go and they took great care of us.
Edward R.Staff at this facility exceeds anywhere else I’ve been
Mike S. | Expérience généraleWe had a great experience with U-Haul Moving & Storage of Kenosha. The van we rented was super clean and in great shape, reservation and check in was super easy and the person who helped us was extremely helpful. Overall great experience and highly recommend this location.
Michael D.Fix the GD parking lot. Everything else was great. The dude who helped me was super helpful.
Jakob D.Keep doing what they are doing and that is they quick to help you when you walk in the store.
regina H.I brought my e-mailed confirmation to the location and the service person did not know what it was. Not a good first impression. Otherwise, check out and check in was smooth and easy although it's the next day and I have not received an e-mailed receipt as I requested. Merci.
Zohrab K.I would like to see an all-inclusive rate rather than a fee plus 69 cents per mile. It would be easier to budget plan for expenses knowing an exact all-included fee. I am very impressed with the equipment and ease of use.
Brenda T.The passenger side mirror needs to be tightned . But very nice people very helpful.
APRIL H.Very helpful guys. Right on the spot when I returned the trailer. Got it all unhooked quickly and I was on my way.
Richard V.Easy quick and truck was in excellent moving condition
Maureen P.The truck leaked when faced with a Chicago storm when I left early Saturday morning. Several boxes and my mattress were soaked when I arrived after driving through heaving rain Saturday morning.
Khristian R.Super nice people. Solid equipment. Not a very wide road to navigate getting out (52nd St.), but they can't do too much about that
Isaac W.I was very impressed with the whole process. Professional, friendly and fast.
John S.Very nice and place, well maintained and very clean.
ANTONIO G. | Expérience généraleI was very disappointed that despite filling the vehicle up to the same fuel level as when I picked it up 3/8 full, I was charged a $14,95 fuel service fee.
Robert G.I moved my belongings into the storage June 2021. When I arrived the 800 number that I spoke to In texas assigned me a small storage telling me It was big enough to fit my 3 bdrm belongings in it. The workers at the kenosha Wi location were quick to resolve my problem. They were friendly n took care of me. Merci.
CANDICE C. | Expérience généraleExcellent service when I dropped off the truck.
Laurie V.The Automated return system was not working at 10 PM. I was there for nearly 45 minutes trying to return the trailer online. I would expect some reimbursement from U-Haul for this.
Rocco S.Everything went well. I'm just a little upset because I still haven't received my receipt. I returned the truck at 9:30 am not sure what's the hold up.
Erica M.Rented a clean van and employees were very responsive and friendly.
Jean D.Super efficient - will use again because of how easy it was
Shane M.The staff was awesome!
Ronald S.Great service. In and out fast
jason P.Very convenient and easy access to get to nice and clean.
CRYSTAL M. | Premières impressionsRyan and his staff are just great! They treat everyone with respect and have great service…
gary r. | Expérience généraleI wouldn't change anything it's convenient, friendly easy access to get to.
Crystal M.The interior was disgusting. Drink holder was layered with stickiness and cigarette ashes. Also, driver's interior door was full of ashes...REPULSIVE! Do you not clean these vehicles in between customers? you should!!
teresa S.they damaged the truck pulling it up. Had to come back the next day to pick it up.
Roger R.I was impressed. It was very clean and service was great! I have used Uhaul in the past, this one was really good.
Larry M.After pick up checked oil in engine halfway between low mark and end of stick. Had some concerns since truck had 171000 miles on it. Took 2,5 quarts to get it to mid of low and high on stick. Was not comfortable driving with that low oil level. Also oil wrench lite was on when I picked it up.
tom T.Cruise control would be most welcome.
David J.The Uhaul we received had extra trash and items left from previous customer (wood planks, screws, shoes). We threw it out.
Cassandra S.The Kenosha location is the best. From wait times. Questions answered. To the equipment. To the store. To the employees. I use this store when there is a need within my family. Other locations need to take note of how this location operates and hires. Top notch.
Thomas M.The truck I rented is in dire need of service. Very rough running.
Paul W.This is the best place to rent uhaul equipment. The staff is super friendly, there is rarely a wait, and they go above and beyond in getting you setup with what you need and on your way quickly, or checked in with no fuss.
Amanda H.Very nice. I still have one Ubox in Superior.
mark C.Got in fast...got out fast.
Lisa T.The truck ran like crap. I thought the truck would die any minute. So glad I only had to go from 75 th. Street Kenosha to 4 mile Road Racine.
KEVIN P.Good people
CHARLES C. | Expérience généralecoffe machine
Skip R.You'll did a very excellent job very friendly and working with your customers really. well I thank you.
marsha P.The only thing was the truck was suppose to have dollie and it didn't.
DARLENE K.Very efficient. People there were really nice. They know how tough moving can be and they made this end of the deal as easy as possible.
James H.Awesome staff!! The two times I've rented from here recently, they have been funny and kind and the experience has been so easy.
Micah E.The only problem I had the truck was full of gas and I was told it would be.
Tiwanda C.All was good. Quick, friendly service much appreciated.
Steven S.N/a
Deandrea D. | Premières impressionsLeroy and the staff at the Kenosha Uhaul are amazing. They have been so helpful. Their customer service is top tier. They are friendly and kind. If their is an award for the best Uhaul, they should receive it.
Frank M. | Premières impressionsI really like the staff lady I want to say Marie is her name she was friendly and she really help me out I enjoyed her she definitely needs a recommendation or a raise..
Jewel W. | Premières impressionsFrom day 1 The owner and Staff were excellent, informative. friendly and so very helpful . I was very concern over finding a place to store some of my moms furniture after she passed, the professional and kind staff made it easy Thank you all once again
Nannette M. | Expérience généraleWhen it came to closing out the storage facility didn't make sense to keep cards that I would no longer have a need for or have access too at all. I would think something like this would be a companies saver to have customer return the access cards giving the customer satisfaction that they weren't going to be charged again along with the fact the card could be reused again for another customer. Just some food for thought I guess.
angela p. | Expérience générale10 STARS all the way from arrival to departure. The UHAUL personnel at this facility are 2nd to none. Outstanding professionalism, courtesy and all around know what they are doing. I will highly recommend UHAUL to anybody on the move. Thank you, Leonard Beams
Leonard B. | Expérience généraleRyan is VERY nice & Helpful Excellent Customer Service
Mariah M. | Premières impressionsStaff was very helpful and unit was easy to get to.
Rebecca M. | Expérience généraleHad a reservation for a smaller unit but was given up a day b4 I was to move my stuff in. Not happy about paying more for a larger unit I don't need. Other then that great service
thomas n. | Premières impressionsThe staff here is amazing,great experience with them!!!!!
Peggy A. | Expérience généraleEmployees were helpful.
Melanie B. | Expérience généraleVery kind service and very reasonable and great promotional offer
PAUL E. | Premières impressionsWonderful service
Tomikia R. | Expérience généraleWonder workers very nice to the customers
Rose B. | Expérience généraleConvenient, secure & easy access. Thank you
Kristopher C. | Premières impressionsThe service was excellent and I greatly appreciate you guys
MYRON N. | Expérience généraleFriendly courteous .
Carrie S. | Online Move InThank you for all of your help. I can not explain how much help your boss was to me in my current position. God bless you.
CHRISTINA B. | Expérience généraleAccommodating
JEANETTA S. | Premières impressionsStaff is and has always been friendly, helpful and knowledgeable. Would highly recommend to anyone looking for storage or moving assistance.
NELSON D. | Premières impressionsThe only problem we had was the door in the back of the trailer would stick and it was very difficult to pull down.
DENISE H. | Expérience généraleVery helpful and honest about servers was very pleased with the young man who help me
olga r. | Premières impressionsI was disappointed on arrival to find that the 5x10 unit I reserved was not available and I had to settle for a 5x8 at a $30 higher price. That makes your "reservation" system a joke. The agent would not budge from his position. This was a breach of contract.
jim k. | Premières impressionsGreat team members you have.
Derek G. | Premières impressionsFriendly staff, very clean location , excellent service and location.
celia t. | Expérience généraleRyan is a very great guy and i would definitely recommend this to my family and friends
JOSETTLEEN M. | Expérience généraleStaff is helpful
Muhammad Y. | Expérience généraleGreat temperature controlled storage. Priced reasonably. Met our needs
Michael C. | Expérience généraleI wanted a smaller unit but couldn't get it. It was all good
Odessa L. | Expérience généraleVery satisfied
DIANE M. | Premières impressionsI am very please with the service and how easy the unit was to move my items in and out first time I ever use the storage unit
Carol G. | Expérience généraleGreat GM at this location! Worked with me to accomplish all of my needs! Excellent…
Stanley W. | Expérience généraleMy salesman was most helpful! Jason( ?) mot sure of his name but extremely knowledgeable! Pleasant experience!
Janet H. | Premières impressionsEvery time I visit the facility I simply feel a sense of concern and friendliness. The staff go above and beyond meeting my concerns and, I've witnessed the staff doing the same for other customers. Mr. Ryan is a DYNAMIC leader and, he's certainly well rehearsed within the role he portrays. Herbert B.
herbert b. | Premières impressionswe would gladly use this facility again for future storage needs!
SHARON L. | Expérience généraleManager Ryan at the konsha office in Wisconsin is awesome as well as the rest of his staff always friendly and helpful
Verna M. | Premières impressionsVery happy, let time speak for itself.
ANTONIO G. | Premières impressionsI am a retired medical sales person. The experience was flawless, safe and very comfortable! The price is very reasonable as well!! The staff is available if needed and very helpful. The location is ideal!!
JACK M. | Online Move InThe customer service is always above and beyond, the whole facility is kept up
Saul A. | Expérience généraleThe staff at the customer service desk lose her job very well they were courteous friendly and very polite it’s an outer to walk into a place and that you are greeted what’s a friendly person who is willing to help you
Carol G. | Premières impressionsI rented a truck and a storage unit, I was attend by the manager Ryan, great greeting, smile, he inform me complete about the all processs, very informative and welcoming and staff also give a lot of help. Unit clean and fit everything nicely, I highly recommend it.
Dianne P. | Premières impressionsWe got a storage unit and went to put our stuff inside storage and our lock was gone and we couldn't access the storage.
KELLY D. | Premières impressionsThe hours allowed to access storage are As are limited
Roger G. | Premières impressionsThe two gentlemen working in the office were very nice and helpful. Both of them were great at answering any questions I had. The truck I used was clean and the storage I'm renting out was also clean. The storage unit even came with its own set of lock and keys, which I was not expecting. You can pull your car or truck into the storage area, which makes it easier to unload. There are dollies ready for use as well. All in all, it was a fast, clean, and friendly experience!
Alexis A. | Premières impressions