The location had my equipment all ready to go. I did have trouble with the self mobile pick up, but the person inside helped me get the rental ready within minutes.RANDALL P.
Customer Reviews for U-Haul Moving & Storage of King Farm
Pour nous contacter
Rockville, MD 20850
(Located between W Gude Dr and Redland Blvd just off of Route 270)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Tell people where the gas tank is in contract I had to you tube itGeorge W.
We pulled up to curb and we're met by a very friendly gentleman who seemed happy to see us. He took the keys and thanked us for using UHaul. He made returning the truck easy! Overall, UHaul was an amazing experience when it came to personal contact and excellent customer service. Merci.Janice P.
Le client n'a pas laissé de commentaire.TOM L.
Staff were greatDaniel M.
Le client n'a pas laissé de commentaire.terrence S.
Le client n'a pas laissé de commentaire.Ana S.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Elizabeth G.
Only one person working with 7 returns in line. He did his best but needed more assistanceKelley H.
Great, quick, very friendly. Gave us an extra few hours on the rental just in case of threatening thunderstormsJonathan M.
Great associate. Great serviceMargeaux W.
Only one attendant, long queue of customers waitingBala S.
Le client n'a pas laissé de commentaire.Virginia J.
Harold was awesome. This is a great place to rent. He did seem overwhelmed though with only one person doing what seemed to be the work of three people. So, improve by hiring more people.David M.
The fuel tank was only slightly above half full, but the person at the counter mentioned it was 7/8 of the tank. I had to spend extra $30 to fill up the tank to full and return. This is cheating and I would want a refund.Edward Felix S.
The customer support was really helpful, friendly and supportive. Five star service all the way!!!!!!Xiaochuan G.
Best location and service I have ever had for a UHaul truck rental Very good service. The best UHaul location. Convenient and attractive. Office is set inside an elegant executive office park. A very pleasant setting.anne M.
Dennis was exceptionally nice and helpful. A great employee!Lisa S.
The equipment was in good condition. The employees were friendly and helpful. I did return the equipment a full day early and was not credited with that days fee, but overall it was a good experience. I do intend to rent from the location again.John C.
Have more staff. I think a lot of people had to come to this location because there reserved trucks at other locations weren't available like mine. Nice So checking in was a long wait. Otherwise the one person who was there was great and as quick as he could be.LORELLE C.
Le client n'a pas laissé de commentaire.Steven L.
The return process with U-HAUL app should be improved. It took 20-30 mins to go through all the required steps of taking pictures. The waiting time between the steps was too long.Seungwan R.
Le client n'a pas laissé de commentaire.Liam B.
The employee that helped me was great. Really appreciated his demeanor and customer service skills.Zander E.
One guy on site doing everything from front desk work to hooking up trailers. He was incredibly helpful and friendly and stayed patient and composed as customers lined up.Matt S.
The mobile app and website made this experience horrible - so much so that I will not be using U-Haul if I have to deal with it again. I was stuck for an hour outside the location (which was closed because it was after hours) unable to complete my close-out for my rental because the app kept glitching. I called the 1-800 number which had me on hold for 40 minutes. The message while on hold recommend that I use their live chat feature through their website - which I tried and got a message saying I would be on hold for 11 minutes! Thankfully the lady who finally answered my call was extremely helpful and understanding and helped me complete the return quickly without having to use the app or the website.Sabrina R.
The clerk at this location is very rude. He spoke to a customer on the phone while I was there and it was unbelievably rude. He had not place the rented dolly in the customer's truck before the unattended pick up, the customer called because he had driven to his destination before realizing the clerk's mistake and the clerk rudely told him he has just been too busy, did not offer to compensate with more time on the truck, just was arrogant and rude. Then when I returned my truck with the right amount of gas and parked it where he had told me, he charged me for extra gas because the the slope of the parking lot made it look like it was not the right level (when in fact it was more than when I picked it up)... I pointed it out to him and, of course, he was just as rude with me as he had been to the telephone customer. He doesn't do his job properly and then treats customers badly. I am sure UHaul can find better people...Edgar Neil L.
Le client n'a pas laissé de commentaire.Sheryl F.
The check in person was excellent. He was extremely efficient and helpful.JOHN L.
I arrived during business hours and waited a while in my truck at the return sign as it instructed, but no one came out to me. So I ended up still having to check myself in online.MaryRose S.
Provide protection materials free like ropes, blankets etc.Christos P.
fix check engine lightsRafael O.
Le client n'a pas laissé de commentaire.Joel P.
Le client n'a pas laissé de commentaire.Marc F.
very friendly and professionalteckming C.
Le client n'a pas laissé de commentaire.Emily B.
Excellent customer service. I'll be back to that facility soon.ERIC K.
Have more 4x6 trailers. I'm actually thinking of just buying a cargo trailer because you all never seem to have this small size I need. Otherwise, all was well. !Andrew F.
Le client n'a pas laissé de commentaire.TYRONE D.
Always great inventory available, very convenient, and friendly staff! MerciJason L.
Le client n'a pas laissé de commentaire.Tamara R.
I want to recognize the young man working the afternoon shift on 7/13 from 1p to close who was so kind and helpful. He put in extra effort to help us return the truck. This store location/staff were great but the truck had 132 000 miles and was awful to drive. Every surface in the interior was sticky and the steering wheel shook badly and required a lot of effort to keep straight.Jennifer H.
SHITTY CUSTOMER SERVICE representative at desk was Anthony. SHITTY PHONER SERVICE general manager Peter. When I asked to speak to his manager he told me â€œthere is no one over me everyone quit two weeks ago so they're going to send your complaints right back to meâ€. When I asked to speak to someone in corporate Britney a different manager on phone said she is the only one there today answering phones. I waited 1,5 hrs to speak to her after a nasty phone rep named Lorraine transferred call. It was so much fun thank u i will never be a customer again.LENIA W.
the rep Harold was terrific. Very helpful and friendly.Jeffrey B.
Le client n'a pas laissé de commentaire.Michelle J.
Le client n'a pas laissé de commentaire.Masashi M.
Le client n'a pas laissé de commentaire.Gordon W.
Everything was good!Michael H.
Le client n'a pas laissé de commentaire.Kelly G.
Very helpful team!!Andrew S.
Always has a variety of equipment ready and service is always helpfulMichael B.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Shana W.
Great service!Patricia U.
Le client n'a pas laissé de commentaire.Pierre L.
The truck could have been cleaner but I liked the easy and quick pickup and drop off.Son K.
Le client n'a pas laissé de commentaire.jeff F.
Le client n'a pas laissé de commentaire.Robert D.
Pick up place should be set in place when ordered. Especially when you place your order 3 weeks in advance.Steven K.
Very nice and professional staff. Staff was very helpful in providing instructions on how-to complete the online check-out process before taking the vehicles.Chau N.
Keep offering a pleasant service.mohammed F.
U-Haul's online check-in is a tedious process and needs improvement. There was a long response time, and you still have to check in with store personnel to get keys. Luckily, the people in the office were friendly, efficient, and able to help us get moving.Jocinda A.
The location itself was great. It was just terrible that our movers which were hired through uHaul decided to not show up. Kind of sad. The location was out of a dolly that we rented, which probably was the fault of management to not update the availability for one in the portal. And maybe this criticism doesn't get anywhere, but if one thing is to be said is that the guy who helped us in the morning was very nice and got us what we needed. In the end the move took about 11 hours, but we did it just in time.Simon S.
Le client n'a pas laissé de commentaire.QuanXing X.
Le client n'a pas laissé de commentaire.Aanchal D.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Godswill O.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Peter M.
The trailer advertised as 6x12 but the gate is so small and the entrance is only less thank 5 foot, so motorcycle didn't fit, I paid for two days rental but didn't not get to use it one bit. Upon, returning, despite of letting your customer service guy know that I don't backup with a trailer well, but I was force to do it because I just can drop it off anywhere in the parking lot? It has to be a specific spot despite the fact that I have no skill of back into it? Horrible experience overall, would not recommendRuodi L.
Excellent customer service, I would highly recommend this location.Luke P.
Le client n'a pas laissé de commentaire.ANTHONY S.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Douglas O.
Le client n'a pas laissé de commentaire.Zoe N.
The truck was dirty with food crumbs and coffee on the seats. The manager was dismissive and passive aggressive with myself and other customers. The other employee was on his phone, and I had to wait to get service. The location was easy to get in and out of, and the store was stocked well with supplies.Jonathan Y.
The Vehicle I rented was in bad mechanical condition. It needed repair or tune up. It was dragging and making noise throughout the rental experience. I have never had such a rental experience before and I was shock that Uhaul could put such a rental vehicle in it's fleet. It was just a BAD EXPERIENCE.ADEKUNLE O.
Le client n'a pas laissé de commentaire.Shaun K.
I struggled with adjusting the mirrors, I ended up not being able to adjust them. Maybe have whomever is there give future uhaul users an option for a walk around. Other than that 8,5/10 experienceVinny M.
Le client n'a pas laissé de commentaire.ANITA P.
Super quick and easy.SinaPeter F.
Service person was very capable, courteous, and fast. Really a great customer experience.Vernon R.
Tire pressure lowStella L.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Wil D.
No improvements needed. Dennis was super nice. Place was clean and convenient and was spacious (plenty of room for parking, easy to get and return truck, etc). Would definitely recommend this location to anyone needing to rent a UHaul.Clara F.
Le client n'a pas laissé de commentaire.Doug S.
Le client n'a pas laissé de commentaire.Hongbo L.
Staff was entirely disinterested in providing any customer service. Vehicle's TPMS system was in need of serviceJared F.
Le client n'a pas laissé de commentaire.Enrico C.
Le client n'a pas laissé de commentaire.kent T.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Toronicia W.
Le client n'a pas laissé de commentaire.Mohammad R.
The lock was not working. I had to use my own lock, The 15 ft truck handled very well. Easy to drive. The pull out ramp was great for loading and unloading. Would us it againRichard D.
They charged me extra for no reason and Milage rate was wrong. I called customer service to fix it. It's so embarrassing for Uhal to hire these unprofessional like them. I also give you friendly recommend for customer service call response! No one answered my call I had to chat online! So disappointingOmid M.
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