The Kokomo location is understaffed for a weekend. I arrived at 1:15. Took about 45 minutes to get checked in and I was the first person in line. Then when the storage unit was found to be too small to get a queen bed through. I had to wait another hour before for help but was never helped. At this point the I needed to turn the truck in before 5 and it was almost 3. I decided to just book a different storage unit elsewhere. You need more than one person on the weekends!! Absolutely ridiculous. I felt bad for the dude working but at the same time just help one person at a time.
JACQUELINE M | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Kokomo
Testimonials From Recent Customers
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You met or exceeded my expectations!
STEPHEN BOpened early and got me on the road
BRIAN CEnjoyed speaking with the individual at the counter. Very friendly and helpful.
ROBIN YThe employees who assisted me at the pickup and drop off locations were so wonderful. Both locations went above and beyond to accommodate me. Thanks, guys!
JAMEE MStaff were great at the Pickup & Return.
JASON BHad a reservation and it took a hr to get the trailer, In addition the trailer is not as advertised. 6x12 ft trailer with ramp. The ramp and opening are less then 5 ft wide so could not load a mower which is what rented trailer for. Big waist of time
Travis WI have rented several trailers from your company and you have always made it a trouble free experience. Keep up the good work.
ESTIL SLess wait time to pick up and return rental
EMILY MLove U haul ,
LUANN SS.O.
MARK Kthe scheduling was kind of crazy and U-Hauls that were reserved were rented out. No one knew how to use the app also and when I used it to drop off it crashed on me.
RYAN CThere was only 1 person working on a Saturday morning. I had a reservation for 9 A.M. The lady working was doing a very good job, but she had to do everything, the computer work and then get up and get the truck for the people and all the extras they ordered. I did not get out of there till 10 A.M. and when I turned to leave there was at least 6 people in line waiting.
TERRI NPicked my trailer up on a Saturday about noon, and stood in line over 30 mins due to only 2 people working the desk. Need to relook at number of customers/days to fill where most traffic comes in
William BFantastic
Ryan BThe desk rep was extremely rude, they got my email spelled wrong so I didn't get a receipt until my brother had them send it again at drop off to a different email, they gave me a different trailer since the one they scheduled me with was blocked (which is fine), but I didn't get to review it and verify it was the correct one. Luckily that didn't cause any issues at drop off, but I was still upset that he couldn't get anything sent to me and was overall rude and in a bad mood. If you don't like people, don't work in customer service.
BRANDI HVery nice and helpful
Doug DDrop off is amazing and easy! I am trying to get my $50 reservation refund. Can someone help me please?
JEFFREY LDrop off was super fast and easy. Dropped off the keys and had the receipt in my inbox within an hour.
Phillip TCustomer service was horrible. Was told to go find my truck number. No explanation of services. Will not use this location again
Duane LFriendly, knowledgable, and helpful staff. I've always had a good experience in Kokomo. I will be back next time. Merci!
STEVEN SEvery time we have been there the people are nice and friendly
Cathy BHave my rental I reserved on the lot. Instead of me getting there and nothing being available to fill my reservation.
Andrew SBoth employees/attendants were very helpful and accommodating.
Tyler MVery good front counter guy (Brandyn) had excellent customer service, and he was very friendly.
Robert Ltires were almost bald and one was under-inflated
HARLEY BHad a reservation at 11 on the 14th when I got there there was a long line and only 1 person working. She was very nice didn't get stressed and take it out on customers.
Catherine BFree water on a hot day 😂thanks for everything
brandon hOn the 10 foot box truck that I ended up renting the AC would not stay working full time making it very difficult to having to drive and stay cool inside the cabin of the truck
len BI called said I would be late. Was told as long as it was back by morning I would not be charged. Got receipt on Sunday and was charged for the extra day. Yes I was late but was told it was ok. So took you for your word! Most likely use a different location next time.
Chris WMaintain current standards
Donald HIt is always better than expected. Beyond satisfied.
JAMES CPut a hitch on the small vans
Terry NExcellent customer service
mike oThe cup holder looked normal, but it was broken. When we put our drinks in it, our drinks fell upside down, making the floor a STICKY mess! That's my only complaint, though. I was grateful for the service we received, and the price was reasonable. Wish there had been a note on the cup holder... if something can't be fixed before leasing it out, at least a note can prevent such annoying problems.
kimberly dVery friendly service
Nicholas TThe staff at the location on Lafountain in Kokomo did an outstanding job. From Alexis who checked us in quickly and responded to our questions in a knowledgeable manner to the nice gentleman Matthew who greeted us on our return and also quickly got us on our way, they were both examples of excellent customer service. If the need arises again, I will be sure to be a return customer.
Elizabeth ENo suggestions, excellent service with a great attitude.
Brian HThe truck I received was in horrible condition… key kept jamming and had trouble starting from time to time… waste of money for sure!
Johnnie BI have never had an experience at Uhaul quite as amazing as the experience I have had at this location. Every single person there is kind, knowledgeable, friendly and helpful. I'm so thankful that this store exists with the staff that is there. I typically rent a vehicle from your company about 200 days a year, and I would rather wait on a vehicle then use another location. Thank you so much and big kudos to your staff there. I highly recommend every person there for advancement within your company. If more locations were staffed like this location wih the work ethic of this location, I could see nothing but it being a benefit to your company. Thanks again!!
JAMES CNot a thing! It was such an easy process to rent our truck. Plus, the lady who helped us was very kind, helpful, and efficient. She made our whole experience was perfect.
diane hWe cancelled the storage unit. It was to small. For 10 dollars more we rented a 10 x 12 somewhere else.
Theresa H | Expérience généraleIt’s not too easy to get in and out of but the location was convenient and I felt that my items were safe there.
SALLY L | Expérience généraleNot real professional but I guess that comes from poor workforce pool now.
SALLY L | Premières impressionsMerci
Mark Z | Expérience généraleNeed more space please let me know when a 5x7 or 5x10 becomes available.
Mark Z | Premières impressionsLonger access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.
Dedric S | Premières impressionsStaff was friendly A+
Charles W | Premières impressionsWould have loved to have access 24/7.
CINDY S | Expérience généraleGood space and easy closing of account
Trevor T | Expérience généraleThe employees are very nice and helpful!!!
CINDY S | Expérience généraleA+. Friendly staff and highly recommended.
Paul M | Expérience généraleMerci.
TImothy D | Expérience généralethey were very helpful and kind
ELAINE B | Expérience généraleIt would have been nice to have had access hours later into the evening a couple of nights a week.
John B | Expérience généraleGreat staff. Excellent service
Kimberly m | Expérience généraleAll ways use u haul you give me very good rates
John F | Expérience généraleGreat job.
CINDY S | Réservationthey didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation
Richard W | RéservationSteve took care of all my business needs and was very helpful.
Charles F | Expérience générale