Customer Reviews for U-Haul Moving & Storage of Lafayette

Évaluation :

4

Great customer service and support

Évaluation :

5

The gentleman was very polite and helpful.

Évaluation :

3

After hours drop off: Left vehicle under canopy not sure if correct spot. Key drop-off on web page was bright orange, one at drop off was black and didn't say key on it. Not sure if correct spot.

Évaluation :

3

Water on the floor upstairs and had water in my locker downstairs with mildew on one of my chairs.

Évaluation :

4

24/7 share app was the only thing that was poo! All went fine until the methods of verification either by alternate contact person at 6 in the am or copy of reservation. Ended up losing an hour of traveling time because of the app... so had to wait until location opened at 7 am

Évaluation :

1

They will charge your card after dropping off

Évaluation :

5

Easy to drop off.

Évaluation :

5

Will use next time again

Évaluation :

1

Did nothing to help with the situation on coming down here.

Évaluation :

1

I feel a lot wasn't explained and I felt overcharged

Évaluation :

1

I got the uhaul app, made a reservation. The day of reservation ,I called to make to make sure I selected to get an appliance dolly ,he said if I didn't he could add when I got there. When I did go he tells me they don't have any dolly. I said I called earlier and he didn't tell me that. He said yes that was ne you talked to, we don't have any, I don't know why he failed to mention that. I go to pick up uhaul and have to go through all the questions I did when I made the reservation on the app. Everytime I put my card in to pay he would say his computer froze and we would have to start the whole process over. That happened twice. Then the other guy told him you have to enter the card manually cause the computer will freeze. I brought uhaul back to Kalispell saloon cause it was closer and that's where I had to go to pick up an appliance dolly. At Kalispell saloon they told me I had to bring that dolly back to that location. The guy at Kaliste saloon said I had to drop off uhaul to ambassador and I said what's the difference a d he said that's where you checked it out at. So I had to go all the way to ambassador. Not happy at very unsatisfied with customer service, I will not come back I will probably find another company if I need to use a truck again.

Évaluation :

5

keep up good service

Évaluation :

3

There was no issue with the U-Haul Trailer itself. My came later due to issue, that due to an emergency situation I had to turn the U-Haul Trailer in to a different U-Haul location (Tyler, Tx) other than where I had rented it (Lafayette, La) and was charged $598.00. This was a situation that was out of my control that would prevent my being able to return to Lafayette to return the trailer. I feel this price was extremely excessive was very disappointed in U-Hauls response to the matter.

Évaluation :

3

Black entry door needs a way to allow door to remain open such as a stopper. Each time I tried to enter I had to hold door open with one hand and try to pull hand truck with other hand. Door kept slamming on my load and knocking it off. Also the pest control black box was too strong for my small unit. It gave me a headache and I could still smell and taste it 30 minutes after leaving. I removed it and put in hallway. I had already advised staff that it was too strong and he said housekeeping would take care of it.

Évaluation :

5

I was impressed with how clean the facility was.

Évaluation :

5

Best location for UHaul I've ever used. Customer service was amazing. They extended use of truck for me with ease.

Évaluation :

1

I made a reservation for the truck and a furniture dolly. A appliance dolly and pads. Got to the location and no appliance dolly and furniture dolly and pads. I had to go to another location and pick them up myself. Also stated the fuel was at a 1/4 of a tank. Display stated 29 miles left. Spent an hour just getting the tools and the fuel. This is not very good customer relations. Spent 40 on fuel they did give me a 30 fuel credit.

Évaluation :

5

Road noise in the cab same as the larger trucks loud.

Évaluation :

5

Yak was Awesome

Évaluation :

5

After reserving a 6 x 12 trailer two days prior at a different location, I received a call from them 5 mins before my pick-up time saying there were no units available. I was parked literally across the street from them to allow vehicles to move out of the way. As a repeat customer, I was not thrilled. I then went across town to this location being reviewed and the service was great.

Évaluation :

5

One comment. A warning about checking the gas tank cover.”check gas cap”

Évaluation :

5

The gentleman that helped me was very professional and polite. Overall my experience was very good.

Évaluation :

5

Customer service was very professional and helpful!

Évaluation :

5

I will chose uhaul everytime

Évaluation :

5

The can had only 1/8 tank of gas when I received it so I should not have had to leave it with 1/4 or more.

Évaluation :

2

Storage was not updated and the crew stole all my things.

Évaluation :

5

Only issue was not having a lock available or encouraged. I've rented several times and always either was offered a lock or it was just provided. No big deal. Still satisfied. Just bring it up in case it's just not been brought to yalls attention.

Évaluation :

4

Everything was great. I did have one concern, the access door to the facility opened without me having to put my entry code in. They have lots of cameras to identify any wrong doing but the security of the door code is still important.

Évaluation :

1

Great Job by all!!

Évaluation :

5

A very friendly and helpful crew. Whoever is running this location should be very proud

Évaluation :

4

Brock was so helpful!

Évaluation :

4

We were disappointed that our truck was not available on time..we were initially told that the previous renters were in traffic and needed 30 more minutes...then 30 minutes later we were told they needed several more hours..the staff was able to secure a van for us...though not ideal for our needs..it worked!

Évaluation :

2

Misexplanation of contract related to the truck not being on 1/4 of a tank of gas when we picked up. Kareem at the Ambassador Caffery location in Lafayette gave exceptional customer service.

Évaluation :

5

Truck needed washing and was dirty on inside. Staff was nice and knowledgeable.

Évaluation :

1

I am not happy at all with this location. They charged me and extra $117 for an extension when I didn't need an extension because I returned the uhaul 24 hours from when I got it. Then when I returned it she charged me another $88 for no reason at all. I put the gas back where it was and everything. I have already spoke to the manager. They have people inside this place that doesn't know what they are doing. They are just charging people's card for extra stuff that doesn't make sense

Évaluation :

5

Evrything was good!

Évaluation :

2

Poor customer service, 4 individuals behind the counter all looking down at their phones. Truck was banged up, broken taillight and smelled like an ashtray despite having less than 20 000 miles. Much better luck with Enterprise truck rentals.

Évaluation :

5

Overall it was a great experience using the U-Haul company I actually called another location and they did not have what I needed and they reserved it for me through their channels it was a great experience equipment ran fine everything was nice I'll use them again

Évaluation :

5

Fast and friendly staff

Évaluation :

5

Check-in and return were quick and easy. Equipment was as advertised and functioned properly. Definitely will be back when in need of a rental.

Évaluation :

3

THEY GUY WHO CHECKED ME IN DID NOT WANT TO HEAR ANYTHING ABOUT THE DIFFERENCE IN THE FUEL CHARGE. CHARGED ME 79,8 FOR FUEL HE CLAIMED I DID NOT FUEL UP WHEN IN FACT I DID GET THE TRUCK AT 1/4 TANK. I HAD TO CALL CUSTOMER SERVICE TO FINALLY GET SOME HELP. I WILL HAVE TO CAREFULLY CONSIDER WHERE I GO FOR A MOVING TRUCK BECAUSE THIS EXPERIENCE AS A WHOLE HAS LEFT A BAD TASTE IN MY MOUTH. THERE SHOULD NOT BE THIS MUCH TROUBLE TO RENT A MOVING VAN AND HAVE IT RETURNED ANYWHERE.

Évaluation :

1

Never got my stuff out of the truck my motorcycle was in it

Évaluation :

5

Good rental at great price.

Évaluation :

5

The truck was fine but needs maintenance. It drives horribly

Évaluation :

3

To have Trust, worthy equipment

Évaluation :

5

None. The folks here are great.

Évaluation :

4

Madison was helpful and courteous. The other folks talked a lot to each other. Then we had to wait about fifteen minutes for the propane truck to move before we could hook up the trailer.

Évaluation :

5

The truck we rented was rough riding and loud inside the cab. However, everything on the truck worked well.

Évaluation :

5

Very professional and helpful!!!

Évaluation :

5

be a friendly like they was to me best experience I've had and very helpful people

Évaluation :

5

Keep good work! My experience with U-Haul in Southern California was terrible. But here, in Lafayette, LA is just the opposite. 

Évaluation :

5

Excellent customer service

Évaluation :

5

Everytime we come in and or drop off this location is always helpful and friendly. Good job guys I'll always use this location.

Évaluation :

5

All good!

Évaluation :

3

The truck has the front end shacking the brakes make noice and when I called the store they said call roadside assistance

Évaluation :

5

The truck was filthy, but worse than that there was SO MUCH SLACK in the stearing wheel. it was difficult to drive.

Évaluation :

5

Excellent! Only saving grace of this cross country experience. Again, all partner, employees ,etc did nothing wrong. Uhaul failed here

Évaluation :

5

I forever choose uhaul for rentals! The staff are hard workers and bring fast service Could greet customers a lil better

Évaluation :

5

This storage rental was my greatest experience when it comes to storage units and auto transports. The staff is always friendly, helpful and polite. I'll always use U haul for service because it's a name that I've grown to trust.

Évaluation :

5

I can't thank yall enough for everything! Great safe place!

Évaluation :

5

Very clean and safe units.

Évaluation :

2

There was a large line of people and no one was being served for awhile and the office was empty for a while. Needs more staff. The guy that ended up helping was nice but clearly understaffed.

Évaluation :

5

This U haul site is awesome. Have never had any problems

Évaluation :

5

Thank you so much Mr Brock for being so kin during this difficult time.

Évaluation :

5

Good people! Interpersonal skills awesome! No issues!

Évaluation :

5

Mr Brock was so professional and efficient. He was very patient, polite and caring during a difficult time. Thanks a million uhaul!

Évaluation :

5

Service from the manager on duty was great. Really nice guy and helpful.

Évaluation :

4

Thanks for the good service

Évaluation :

5

The staff were extremely helpful as I was getting into a facility that my recently deceased wife had set up before I could move to Lafayette. We had meant to get by there together, but she had been too sick. Excellent team led by Ethan Fredette.

Évaluation :

5

Thanks for help in understanding I had to move out a little later due to Covid illness!

Évaluation :

3

Rates are too high. Had the smallest storage unit and price went up twice during the duration I had the unit. There is no advance warning before the facility goes up on the price. As soon as the rate increased a 2nd time I moved my things out.

Évaluation :

5

Easy to load and unload. Smaller units were not available, had to rent 10 x 10 kind of pricey.

Évaluation :

5

Will always bring my business back great fast and friendly service

Évaluation :

5

Couldn't have asked for anything better. Thanks for everything,

Évaluation :

1

The salesman in the front who assisted with assigning me a storage unit was very rude and was not helpful. He told me there was a lock in the unit but after we hauled all of our stuff upstairs to the unit, there was no lock. Then when we went to tell them there wasn't a lock in there, they told me I had to buy one. Mauvaise expérience.

Évaluation :

1

The staff told us that we weren't eligible for free storage after renting a U-Haul from them, then they charged us for en extra day rental and said they would refund us and never did and it is very hard to reach someone with customer service for your company.

Évaluation :

2

The representative told me that I wasn't eligible for first month free when I got an email saying that I was.. he then charged me for an extra day when I got to the facility and unloaded my belongings..We had just gone through Hurricane Ida and my apartment was deemed uninhabitable and we are homeless at the moment and we didn't expect to not have any sympathy shown but instead treated that way..

Évaluation :

3

"Climate control" unit is warm

Évaluation :

5

The front desk guys and girl were very calm and professional even though they seemed busy each time. Very good job 

Évaluation :

3

Hi, this is my very first time renting a storage and I will say it was interesting to say the least. I arrived to center and I entered the store for check in. The rep who served me was friendly but he did not mention anything about the convenient lock for buy storage. I picked up a lock and the rep charged for the lock. I came to the place along and no one on the staff offered any help with lifting anything heavy onto the moving carts which I realize is not really in their job description but it would have been nice to at least be offered. It was just a ok experience for myself. I would just invite a friend to come if they really need space. Thanks for the storage.

Évaluation :

5

Only one problem. Staff should inform customer to use glass doors first for access and give lock at desk instead of saying it’s in unit(which it was not).

Évaluation :

5

Everything U-Haul did in helping my move was met by such friendly people. From West coast to the Deep South, the truck we rented did not falter. We all moved effortlessly. Thank you U-Haul.

Évaluation :

5

Everything was perfect. The staff was GREAT they did everything they could do to help me and I couldn't have asked for anything better!

Évaluation :

5

Excellent staff and facility. Very helpful folks. I've used UHaul in 5 states, best one so far!

Évaluation :

5

Always friendly and nice at local Ambassador store. Customer Service at 1-800 was also friendly and attentive. Great experience all around.

Évaluation :

2

Gm talk to ppl.like he don't want to be there

Évaluation :

5

This Lafayette facility offered us a free month's worth of storage after Hurricane Laura destroyed our home near Lake Charles. We continued our lease for six months. Worth the drive.

Évaluation :

5

The only reason we left was because my son has a storage unit where he lives!! Thank y’all for the excellent professional service that y’all provided to us at all times!!

Évaluation :

5

The staff were second to none.

Évaluation :

5

Very clean facility. Professional and helpful staff. I've been to several other U-Hauls around the country and Lafayette's U-Haul on Ambassador is by far the best!

Évaluation :

5

I appreciate the service and thank you.

Évaluation :

2

The lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract. When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out. This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.

Évaluation :

5

Very COVID-19 safe clean environment and very helpful friendly staff.

Évaluation :

1

Poor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.

Évaluation :

5

My experience was Great, a very convenient location! I would recommend this location to anyone!

Évaluation :

5

We are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.

Évaluation :

5

Huge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service

Évaluation :

5

Clean and near UL. You all were there when we really needed somewhere to store my child's personal items. Thanks

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

The young lady who helped me with Was excellent

Évaluation :

5

The staff is always friendly and helpful. The facility was immaculate.

Évaluation :

5

Excellent

Évaluation :

5

Facility very clean. Staff very helpful and friendly.

Évaluation :

5

Bryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.

Évaluation :

5

Great experience

Évaluation :

5

Very nice and helpful customer service employees-

Évaluation :

3

Storage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion

Évaluation :

4

Friendly and excellent customer service