Very friendly and courteous. Equipment in great working condition.
CAROL PCustomer Reviews for U-Haul Moving & Storage of Lafayette
Testimonials From Recent Customers
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This location always does a great job.
PETER JGreat and clean place, employees were very helpful and polite
Casey LPickup and return both proceeded smoothly - thanks!
ROBERT Rthank you for a effortless rent and move
GARY BNothing at this time, everyone was very courteous and a pleasure to do business with.
CAROL PMore equipment
TIFFANY HApp had a few glitches but after a cpl tries it worked fine.
Kristin MIt was a great experience
DARRYL DIshmael was efficient and helpful. I temporarily lost the key to the truck and inquired about replacement protocol. He told me the protocol but also advised me not to be rash because most do find their key. I took his advise. Indeed I found the key. Thanks Ismael!
VALENCIA BCould have been better, renting for 5 days and price was too much
Donald VGreat staff and wonderful service!
MICHAEL SNo one was around who could help hitch the trailer to the car
MARK RCustomer service was very helpful to all my needs. Very friendly and Polite. I was done moving with all my furniture and others belongings with the biggest truck. Thanks U-Haul Locations 3861 South Street in Lafayette Indiana y’all definitely relieve my anxiety. Lakeshia Moore
ADRIAN AFrom beginning to end this location has been wonderful. The staff, Josh, was wonderful to work with, friendly and helpful. And I appreciate how clean, comfortable and well lit the units always are. Thanks!
JENNIFER R | Expérience généraleWhen I first moved my things in back in February, this place was stellar. It was clean, well-lit, secure, and the bathrooms were taken care of. They even had a great air freshener that really put the cherry on top. Since, things have gone down hill. Every time I go, more lights are out. There was one lonely half of a light holding on for dear life in my row. Thankfully, it was right in front of my unit, but my poor unit neighbors were having a rough time. Several times, the bathrooms haven’t been very clean and they didn’t have toilet paper or paper towels. One of the automatic doors broke, so it wouldn’t open automatically, but you could manually slide it open, then it wouldn’t close automatically - it was just left wide open. And forget the air freshener- I don’t think anyone’s filled it since I moved in. I hope they step up the maintenance and get back on track because I was really impressed at first and by the time I moved out, I was READY to go.
CHELSEA O | Expérience généraleNone needed
JAMES SHire better staff
TYLER SIsmael is an awesome person. He's very helpful and informative.
Soon N | Expérience généraleStaff is good, but one tire had a bulge that wasn't noticed until driving quite a ways away.
ADEL AOnce loaded we needed tie straps and padlocks. It would have been helpful for the uhaul representative to let us know that these would be needed.
Misty JCustomer service was also great. I would rent here again anytime. I needed to move something that wouldn't fit in my car.
BARBARA LOnline checkin didn’t work, but the desk was very helpful
MITCHELL Kthe guys here are always helpful amd friendly
Tamara HNothing
LYNETTE BTruck alignment was horrible. Steering wheel was crooked and none of the Dollie’s were properly tied down and I spent $168 for the renting.
Amadeaus AFirst trailer had a flat tire. The reps had another ready for use in just a few mins. They were all nice and calm. Would rent from there again.
ANDREW DThe truck leaked oil on my driveway and I have not been able to remove it. In addition the ramp provided with the truck was useless. It was too short. I had to find alternative solutions to move several items which costs more out of pocket. I could not load several items because the ramp was too short resulting in the ramp being too steep and unable to load items. I dropped and broke items because the ramp was too short/steep!
PAUL R😉 hope you smiled.
John c | Expérience généraleRental manager always helpful and friendly
RICHARD SThe sales associate was extremely helpful and friendly. Thank you for your service!
MARY BYou could use another agent there there pretty busy we have to wait for 2 or 3 people because there's only one person inside at times. Pretty busy but a hood bunch of guys
DANIEL DAlways been a nice place
DANIEL HThe check-in and checkout process was efficient, and I spent very little time to complete the process for each. I rented trailers for 2 consecutives days, and all went well.
HAHNS PElizabeth was great to work with. Thanks
JOHN WExcellent service and support by Ismael
DOUGLAS KThe customer service of the employees was not as friendly as it could have been. Then I got charged $153 for something that I already paid for, and I tried to explain that to customer service rep on the phone and he was just as rude. I really wish someone was looking into my complaint because I could really use $153 back. I will be calling on Monday.
GENE HThe African American girl did a super job and super cute.
John c | Premières impressionsThe guy who checked me in was quick and helpful very kind and polite.
RICO PThe truck was full of fuel. I also had to drive 2140 miles with no cruise control on a new truck. I will never rent another U-Haul truck again.
BOBBY TEasy access for the drop. In and out in 6 minutes using the App.
JAMES KPersonnel were rude and threatening and incapable of doing their job in a timely manner
STEPHEN MStaff was very friendly & knowledgeable!
joel nThanks for the great "Customer Service" from your staff. We have been using your facility for the past three years and we will use again next year as well after my son's Spring Semester. Thank you for the great work!!
MANUEL H | Expérience généraleStorage unit smells funny. The self pickup and check out is not as convenient as it is made out to be. Can't access storage unit when you do self check out if the inside store is not open as well. Customer service calls seem to be transferred always to a different department and promises made that turn out not to be correct when completing return and check out. Had to be reissued unit three times because of technical errors and spent most of my time driving back and forth to the U-Haul place. Then going to be charged more than what the previous agent had set up the reservation for and has to spend most of my time that I was supposed to be moving on the phone with customer service or at the location trying to figure out my rental. When I went to return key after hour lockbox the lock box was unlocked open and padlock set to the side when I called the after hours number several times and spoke to the gentleman he asked if I could wait 20 minutes and he would be there and he knew I was inside the storage unloading the carts and I said that I was already late but I would wait and we got disconnected because lost service inside the unit. I waited and waited waiting for him and called him and asked him if he was finally going to show up and he stated that he had already been there and put a new lock on the box and I'm like really I've been waiting here for you. So overcharged, poor service, charged for all the extra issues that came with my rental, reservation canceled and remained three different times, hung up on by supposedly district manager, was stood up and I was waiting to help you all out. Submitted in voicemail with the regional marketing manager and have not received a call back as well as left a disagreement with the charges after check out and have not received a call back yet.
SAMANTHA M | Premières impressionsBuilding had very strong stink on move out day
michelle w | Expérience généraleMy last day of the rental the young lady that helped me had been the only person who was pleasant, z Most times I felt like I was imposing on a conversation, or they really just didn't have time to help
Brenda P | Expérience généraleI believe it was the manager I primarily worked with. The wrong truck had been reserved on the second to last day I was able to move out of my apartment. He worked with me to get a refund issued, and reserve a truck for the following day. Additionally, he helped me fix an issue I had with my Uhaul-branded padlock. Amazing service.
Nathan R | Expérience généraleI don’t remember the guys name, but he had brown hair and a beard, he was so helpful and friendly!!
MIA B | Premières impressionsVery nice facility
Brooke R | Premières impressionsI understand why there is not but trash cans would be extremely helpful
TAMARA H | Premières impressionsExcellent service!
Lawrence J | Premières impressionsOur family had a great experience renting a moving truck and storage facility. Jocelyn was quick with checking us in and answering all of our questions. We hope she will be working next month when we return to move our son's belongings out of storage and into his home. Thank you!!
NEAL A | Premières impressionsExcellent manager and customer service. Knowledgeable about over all product.
Caren s | Expérience généraleGreat help from Ismael and his staff. Moving from DC to Indiana was made much easier with this U-haul experience.
Chris G | Expérience généraleMy experience with uhaul was horrible from trying to rent the truck at 7131 south Calhoun drive Fort Wayne indiana to dropping the truck off and getting the storage unit in Lafayette indiana
LINDA G | Premières impressionsMy only complaint is that I was expecting some kind of a proration for the rental on my unit. I rented a few years ago when my mom passed and my son finally had time to help me get the heavier stuff out yesterday, apparently 2 days after my monthly renewal. I guess you will be enjoying rental double paid on the unit so I’m one of the ways you make money for the fact others are delinquent. That is my very sore experience with this rental. I did ask about prorated or partial refund and they said no.
michelle d | Expérience généraleI had been at U-Haul for probably 5 years now and with them putting the mice stuff down in my locker was a good thing I know we killed it fuel in there and when I went to sleep out my unit had another good one in there,, and you can tell on a few different boxes that the mice were eating off the glue or whatever,,
Catherine T | Expérience généraleAbove and beyond. Couldn’t get any better. Everything went smoothly.
TAVARIUS R | Premières impressionsThanks you guys.
Edwin Y | Expérience généraleIt’s nice to find a storage building so close to our home.
MICHAEL D | Premières impressionsUhaul is an amazing company! I can’t imagine what I would do without them. Thank you so much & I will definitely continue too use your services in the future:)
Sarah M | Expérience généraleThe employee that helped me was awesome he made everything simple and easy
KATRISE B | Premières impressionsFriendly and took tome to help me locate unit and use dolly's. I like the large funtire dolly's
Sheila c | Premières impressionsTrucks were great, building was clean, however the "pick up after hours" wasn't easy- rescheduled for next day. First gentleman was professional, very decent. The blonde girl - wasn't impressive at all- arguing w her boyfriend on the phone the whole time; talking about how they were arguing for days; later I came back in and he was there; your bathroom smelled heavily of Marijuana and you could just feel the tension as she was trying to work and he was lingering around.
Katie F | Premières impressionsVery friendly
Lisa B | Premières impressionsExcellent customer service and knowledge. Care and concern for customer.
Caren s | Premières impressionsI was very well satisfied!!
Michael H | Expérience généraleThis is the best storage facility I’ve used and the employees are always friendly. U-Haul Lafayette gets 5 stars from me. However, U-Haul the company has dropped that rating to a 3. I was disappointed that we had to buy a specific U-Haul lock when we had just bought a different U-Haul lock for the moving truck, thinking it could also be used for storage. The “free” month of storage offered to us was not in fact free, because we had to buy a different lock that we will not need again. This wasn’t told to us until after we had reserved the unit. This caveat should at least be explained in the “free month of storage” advertisement, so people are not baited with “free” and then roped into buying another U-Haul product. The best customer experience would be to offer a free lock rental for the free introductory month of storage as well.
KATHARINE E | Expérience généraleAlarm keeps going off...did online then hsd to wait for person to register us again..weird.
Elizabeth S | Premières impressionsMoving big bulky things after hours is a pain.
Kevin G | Expérience généraleThere was glass at the loading bays and the only door that opened was door #1. The rest sounded as if it would open but didn’t. Staff was decent and friendly.
NIKIA W | Premières impressionsEmployees were rude and didn’t really seem to want to help. “Just look at the website”
Szymon S | Premières impressionsStaff extremely helpful. Went out of their way to be helpful.
Larry M | Expérience généraleThe staff it's good
CLAIRE R | Premières impressionsAlthough 7am. I drove there from NC to retrieve my belongings and found a pad lock on my unit!!!! Thank goodness an employee was their attending to trucks that were brought in. He took the pad lock off.
Tracy E | Expérience généraleThe person at the desk who helped me was extremely kind and thoughtful. I really appreciated his help and explanations.
Keisha H | Déménagement en ligneNeed to hire someone with better customer service skill Hanna need to be trained again very very rule with poor communication skills
KENT H | Premières impressionsEasy to rent storage and Staff are efficient!
DANTE C | Expérience généraleTwo months in advance of my move from NC to IN I spoke with the manager and secured a large storage unit. U-Haul provided me a location where I could reserve the rental truck for my move. However when I visited that site in NC they advised me that they do not rent out trucks that large from that facility. I then found another U-Haul location that accepted the quote. I reserved a truck and car dolly for four days for a one way trip from NC to IN. I picked up the truck and dolly in NC. My movers loaded the truck and secured my vehicle. My grandson drove from NC to IN and we unloaded the truck at the IN storage facility in a day and a half, instead of the four days. I requested a reimbursement of two days for the early return delivery and my request was denied. I needed the storage unit from October 28,2023 through February 3,2024. The manager was then going to charge me for the entire month of February! I requested that if he would not give me a refund on my early return that he at least not charge me for January 29 through February 3 as a compromise. He agreed to that but then never entered it into the computer system. When I went in on January 29, 2024 we had to have the entire conversation and agreement re-memorialized. He entered info into the computer and assured there would not be a non-payment lock put on my unit. I requested a printed copy of what was entered into the computer. However, on February 1, 2024, my moving crew and I arrived to find my access card to the facility would not work and there was a non-payment lock on my unit. I went to the office and waited while staff counted money and closed before any assisted me. I provided the written agreement signed by the manager and the employee did come to the unit and remove the lock. We we allowed to load the truck but he couldn’t do anything to eliminate the issue regarding my access card. He did stay an extra 30 minutes before he locked the large doors and advised me I would only be allowed to use the single door, I would just have to keep it propped open. My crew loaded half the truck and we then went back to finish th remainder of the job on February 2. I was extremely disappointed that everything the manager said would not be an issue ended up being an issue. Additionally, early in November when I went to the storage unit to put something into storage there was a man with a backpack that kept loitering outside and also wandered around the inside aisles of the storage facility. I needed to use the restroom while I was there, there is only one bathroom in the facility. The sign on the door indicated it was “vacant” however the door wouldn’t open. Someone, which turned out to be the man with the backpack had to be sitting on the floor obstructing access. I advised my grandson that I was going to report the issue to the office and as I was headed down the hallway the man with the backpack came out of the bathroom. I still reported the incident.
Connie R | Expérience généraleAnna and Ismael were great and made check in / out easy.
Chris K | Expérience généraleGreat service to moving in to storage unit ..
JERRY H | Premières impressionsMy husband and I needed to upgrade the size of our storage unit. The man we spoke with made the process super easy and we moved all of our things just around the corner from our old unit. Thanks!
Katy G | Premières impressionsI was extremely please with every aspect of my storage unit rental. I highly recommend this storage location!
David C | Expérience généraleThe GM was extremely helpful when I had a question and reached out within a business day. All the staff I interacted with were friendly and forthcoming.
Michael E | Expérience généraleEveryone was super nice and helpful!!
Melissa P | Premières impressionsAwesome staff and facility! We will be back next spring!! Thanks!
MANUEL H | Expérience généraleLove that these individuals go above & beyond for their customers
TERI G | Déménagement en ligneThere was water accumulation in front of the UNIT which made it difficult to load . Other than that that was fine
Justo M | Expérience généraleReserving a unit was easy to do online. I went into the facility on move in day and the representative that helped me was friendly and ran through everything related to access. I really like this location and would highly recommend. Even when they were slammed on what has to be one of the busiest days, college move-in, the staff was wonderful to work with. Move out was also easy to do online.
MARY W | Expérience généraleI made my reservation at the West Lafayette location in January 2023 for a unit in July. I called the location the day before to confirm my unit and was told that specific units aren't assigned until paperwork in completed upon arrival but that they had units. When we arrived (after driving to 2 hours!) I was told that the system over reserved and they did NOT have our unit (note that I made my reservation 6 months earlier) the guy told me they did have some units but could not give me one since they had reservations on them???!! WHAT??!! The guy was very rude and dismissive and only called the Lafayette location to see if they had any units. Thankfully they did and we ended up there. They staff there was helpful, friendly and professional (in stark contrast to the other guy) The cost of the unit was almost twice the rate of the other location but it is climate controlled so I get it. I called U-Haul to complain about the situation at the West Lafayette location and was told that reservations mean nothing and units are sold on a first-come-first serve basis. WHAT??!! Why take reservations if they mean nothing and why not tell people this?? The agent said she couldn't do anything compensate for the trouble I had but emailed the manager of that location to report the issue and asked him to contact me. I have never heard from him. My rating have been Poor were it not for the positive experience I had at the Lafayette location. Overall my opinion of U-Haul has been negatively impacted by this experience and I will think twice before using your services again and will NEVER recommend the West Lafayette location.
KATHLEEN C | Expérience généraleThe only issue is closing time of 8 pm is too early. It should be open till 10 or 11pm. And the space assigned to us was too far from entrance. Entrance from the other side should have been kept open.
Chinmay M | Expérience généraleIt took me forever to find my storage unit. I wish that there was a map during my check in process that would have helped. Instead, I wasted countless time walking around trying to find it. The arming and disarming process is not clear . And still is not clear to me. Otherwise the facility is clean. Staff helpful.
Rachid S | Déménagement en ligneExcellent Customer Experience Will Return in the future 💯💪👍🇺🇸
Daniel C | Expérience généraleIt took over 30 minutes to be waited on. There was no one at the desk. When we finally got help they sent us to our unit and we had to wait another half hour before some came to help remove a lock that they put on by mistake.
SHANNON N | Expérience généraleEveryone was very helpful and polite. The facilities were clean every time I went to the storage unit. The process is super easy and I did it online.
Juliana D | Expérience généraleThey were very helpful. We arrived during very heavy rain. The friendly employee helped arrange to get us a rental unit close to the front of the entrance and with access to the covered garage area. He explained everything very clearly..
Elaine W | Premières impressionsVery helpful and can get in and out of the storage unit easy,,,
Catherine T | Expérience généraleWorks really good with ppl. And helpful too
Catherine T | Premières impressionsI thought your staff was very friendly helpful, and once we received the truck, it was great. The problem comes in with your call center that makes the reservations. I was told it would be no problem to arrive early and pick up truck, only to arrive and be told we couldn't get it, which cause problems with the rest of the day. The wait times in line both times we were there were long, too. If it were not for how clean the facility was and how friendly the staff was, I would have rated my experience much lower, but they improved the situation. Hopefully the problems will be addressed. I was told it was a common problem with the call center not checking reservations.
KAYLEEN H | Premières impressionsThe management and staff at the Lafayette location is excellent. Back in May the West Lafayette location canceled my reservation and their customer service was extremely poor. Luckily the Lafayette location was able to assist us with great service and accommodating our needs. We will use them again next summer.
Thomas B | Expérience généraleThe person that checked us into the facility was kind and helpful!
Betsy T | Premières impressionsWhen I arrived to check into my unit that I have had reserved for at least two months, I was told that the unit was not available and that there were 5 other people who had reserved the same size on the waiting list ahead of me. What's the point of reserving a unit for a specific date if that unit will not be available on that date? This was very irresponsible on behalf of Uhaul and could have put us in a bind, but luckily there was a different sized unit available that we were able to get. Then, there was trouble with trying to disable the security for my unit. This resulted in extra time trying to figure it out, and the alarm went off on us when we first entered. I don't believe any of this was the fault of the employee, who was trying his best to get things figured out for us. However, the whole experience was very negative and left me disappointed in Uhaul. If I reserve a unit for a date and it's confirmed, that unit should be available to me.
Justin S | Premières impressionsThe lady had an attitude. I asked her to show me where the thing was to slide my card she wouldn't walk me to it. She could clearly tell I was confused about it. After I told her I was confused she got an attitude about telling me how to do it. I still left confused
ASHLEY K | Premières impressionsAfter using storage and closing out contract yhe customer should be given a pro rata refund for days not used during the 30 day rental period.
Robert M | Expérience généraleStaff were very professional and explained everything excellent. Nice to have someone that knows their job.
JOHN B | Premières impressionsGood storage facility. Experienced no issues
ERNEST T | Expérience généraleWe paid for a lock from your store. In the process of making multiple trips yesterday moving things into our storage unit, we lost the key to our lock. The employees told us there was only one guy to call to get our lock off and he doesn’t work on the weekends. Truly unbelievable that there’s no one available on a Saturday to help someone who’s locked out of their unit. Extremely frustrating.
RULA W | Premières impressionsLove this company best ever
bronze r | Premières impressionsThank you
RACHAEL L | Déménagement en ligneThe guys were so nice and helped me unhook the trailer from my truck
Catrina s | Premières impressionsThey went above and beyond to help me! We came to an agreement that was very helpful for me. To keep my things when I lost my job! and my socially security was in limbo. One less thing I had to worry about and I so appreciate a business like this. For once it wasn't about ALL THEM AND MONEY IT WAS ABOUT ME THE CUSTOMER AND GIW CAN WE MAKE IT EASY AND CONVENIENT FOR THUS LADY. IM SO THANKFUL AND Blessed TO THEM ALL AT 26 AND CREASY UHAUL. KUDOS RO A GREAT BUSINESS
jenni t | Expérience généraleStaff is always friendly and helpful.
Dawn S | Expérience généraleThis storage situation worked well and was very conveniten with theability to turn in my trailer. Loved the first month free. It helped compensate for other moving expenses.
Evan D | Premières impressionsOverall a great experience! I was able to make my reservations online and when I got there it took about 10 minutes to get the truck and the storage unit. Everything you could need is there. I would highly recommend!
John H | Premières impressionsExcellent Service from start to end. Thank you.
Tracy E | Expérience généraleYou should tell people that the 50 miles that we prepaid don’t count for in town use. You still have to pump gas and they will still take the “mileage” charge. So you pay ONCE for their prepaid “50mi” and a SECOND CHARGE: to pump gas in the vehicle EVEN-THOUGH ITS BEEN PREPAID. And if you don’t there is THIRD CHARGE OF $15 if you don’t pump gas. LIKE WTF WE PAY DOUBLE FOR GAS. It’s a rip off honestly either precharge and leave it at that or have them pump gas in the vehicle and not double charge people. I would NOT recommend renting a vehicle from this company if that second charge is a norm!
JONATHAN M | Premières impressionsIt was difficult to find climate controlled storage near our home. We were so glad to find what we needed even though it was 35 miles from our new home building site. The staff were exceptional and the facility was very clean. We were so thankful for the moving carts that were provided. It was an excellent facility for storage of our household furniture and clothing.
Ruth U | Expérience généraleEasy access Safe and convenient Helpful staff
Thomas U | Expérience généraleWould have given it 5 stars but when we moved out we were 3 days into the next billing cycle and are being charged the full month which is completely insane. I could see prorating it for those 3 days but the whole Month!!!
Jennifer M | Expérience généraleEvery staff member we dealt with was courteous, knowledgeable and friendly. We highly recommend this storage facility.
Ruth U | Premières impressionsknowledgeable staff completed transaction quickly helpful and friend;y
Thomas U | Premières impressionsWhile when I got storage their policy pro rated any amount you had if you didn't.need the storage. They then updated their policy where your fraud of money. Every place pro rates. They also try to make.you fill there trucks up more then what they are at. The trucks breaks are crap and is going to get someone killed.
Mark H | Expérience généraleGreat customer service
jenni t | Premières impressionsVery bad experience. The Management in Lafayette are dishonest. I will never use u hall again for anything!
Walter M | Expérience généraleVery easy and quick to rent storage space. Completed process in just a few minutes. Staff was helpful and knowledgeable. Showed me how to enter the facility. Overall good experience
ERNEST T | Premières impressionsIsmael Caraballo IIl was a great help and very professional.
laketa h | Expérience généraleTruck was a rough ride from Ohio needed service was hard to keep on the road but lafayette indiana location was the best ever and so was storage! Amazing place and staff!
HEATHER R | Expérience généraleEasy process, friendly folks. Had to stand in line a bit, but it was a busy Saturday. Trucks worked fine, storage unit process easy. Nice business site.
Karen B | Expérience généraleThank yiu!,
dave h | Expérience généraleQuintin was a great help! Fantastic service!
Grace D | Expérience généraleNone
STANFORD R | Expérience généraleThe service was great and fast. When we open our unit door it sets off the alarm on the unit next to ours. Was told this is a know issue and hope it can be resolved soon.
MATTHEW R | Premières impressionsEverything was great and super easy.
Marlena M | Premières impressionsI want give a shout out to Ismael Caraballo III for all his efforts of going the extra mile to make sure we were taken care of as customers. He provided the highest quality of customer service I’ve have in a long time. The storage facility was one of the nicest and cleanest I’ve seen. And I’ve moved 13 times in 10 years. He went above and beyond to find what we needed to rent, by locating it at another location for us. Our move went extremely well and stress free all because of his help. THANK YOU Ismael Caraballo III for an outstanding job! ⭐️⭐️⭐️⭐️⭐️ Best, Karen D
Karen D | Expérience généraleGreat service. Would use again in the future if I was ever back in the area
Heather W | Expérience généraleI was pleasantly surprised by how clean and organized the storage was. The carts saved me and my back!
TORRY C | Premières impressionsI didn’t move out in this date I moved out a month prior. I should not be charged
CHANTAL F | Expérience généraleMadison was rude an acted very unprofessional
Melissa W | Expérience généraleHad a reservation for 2/14 and was told the cash drawer would not open. Cops were called because we then were not able to move in time. Next morning when they were able to get drawer open, they didn’t reschedule reservation that was not honored and only put in we were using it for some hours. Was charged for 2 days when it should have been free in my opinion. Terrible experience.
jesse t | Premières impressionsJosh Ishmael Trent Excellent excellent excellent!!!!!!!
Katrice E | Premières impressionsI Appreciate their Help with my unit changing to a new one the Staff was great and Trent helped me
Priscilla B | Expérience généraleBecause of the construction at our uhaul location, we had to move one of our two units to another unit. Besides the inconvenience of having to be present to lock and unlock the unit, the process was quite painless. The movers remained in communication with me and took pictures after they were done. They were very courteous! My only complaint overall would be the lack of lighting. It’s sufficient enough to see, but it was a challenge to see items when you’re looking for something stacked at the bottom of a pile in a unit. I had to use my cell phone flashlight. A light for each unit is probably overkill, but having lights more appropriately placed would be helpful.
Mandy M | Expérience généraleThe staff was so friendly, helpful and took such good care of my daughter and I! I was so easy to park the 26 ft U-Haul truck to unload and to move our belongings to the storage unit!
Cynthia S | Premières impressionsWasn’t fully informed about the process of coming and going especially after hours. Paid an additional fee to access my things after hours, but could only use a small door, was unable to remove large items , had to wait normal business hour. Defeats the purpose and a waste of money
Ronnesha S | Expérience généraleAll who I came in contact with at the Lafayette store were ALWAYS helpful, polite and professional from the top to the bottom. Other businesses could learn from your employee training procedures. Customer service at its best
diana d | Expérience généraleThe staff member I worked with was a huge help. I needed to upgrade to a larger unit before moving in and he did that with no issues. Walked me through everything including the security system, which I would not have figured out on my own. He even helped me get some of my larger furniture out of the truck and onto a dolly, which he did not have to do but it was a huge help. He went above and beyond. Storage units are everywhere but his service is why I would suggest this location.
Brian B | Premières impressionsFound it a little odd that a rat trap was in my unit already, but I understand that's better than just having rats in there.
Thomas R | Premières impressionsStaff was very friendly and nice, move in as super easy and the sliding doors and carts available made everything super simple and efficient.
Hailey H | Premières impressionsThe office, store, and storage area was very clean. I found my storage unit very quickly.
Fred H | Premières impressionsToo expensive compared to others and few times card to get in wouldn't work and one time had a lock on my unit even though was current over a week almost 2 which was ridiculous had stuff on my truck ruined because couldn't get in unit after hers and was working so couldn't get fixed until taking time off to do so
Michael W | Expérience généraleMinus the security panel issues the day we moved into storage, it was a very nice facility and Kathy was very helpful and friendly.
Nathan M | Premières impressionsEverything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.
ERIC Z | Expérience généraleGood experience
Cynthia M | Expérience généraleAll of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as well
myranda f | Expérience généraleThe manger was very helpful
kaylah c | Premières impressionsKathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.
PAUL S | Expérience généraleYour staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.
Gurveen R | Expérience généraleSome of the workers at the place did not seem very interested in working or helping customers.
Rilee T | Expérience généraleLocal u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. Ever
Charlie h | Expérience généraleStaff was always professional and polite when I visited. Thank you for all your help Lafayette branch.
Craig A | Expérience généraleThe extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.
Christina C | Expérience généraleI am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.
Scot L | Déménagement en ligneVery dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.
Tiffany C | Expérience généraleWe've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Thank you.
Donna B | Expérience généraleWay too expensive and the floor needs fixed it is very uneven and need better maintenance on the carts
Clifford B | Expérience généraleI left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!
Pamela G | Expérience généraleAwesome customer service.
Bryan K | Expérience généraleThe person who helped us each visit was awesome. I am very impressed with the customer service.
Bryan K | Premières impressionsThank-you for a great experience. Only thing hat was a little confusing at first was having to Check-out digitally when finished...but not a big deal
Timothy G | Déménagement en ligneOn our way cleaning out the storage I was approached in a rude manner by a woman who worked there. However, Kathi has been a joy! I’ve stored there for the last 3 years and Kathi has been attentive. Caring and thorough. If there was a problem Kathi would quickly address is and rectify it with the best customer service possible. It outweighs the actions of others there. I would recommend anyone to store here just to have that same great experience that Kathi has provided.
Aeriel P | Expérience généraleThank you for providing a great, well maintained and climate controlled unit for us to put our most important stuff in while we had a huge transition in our life. All of our stuff came out exactly how it was out in. Nothing was damaged from moisture or pests. Thank you to your staff at the Lafayette, IN store to taking care of us. We appreciate it and would do business with you again in the future if need be!
Jana L | Expérience généraleI just wish the rates to store were a little bit cheaper.
Leslie R | Expérience généraleAll was great!
Brian F | Expérience généraleSolid experience
RENEE K | Expérience généraleConvenient and well run.
Brenda L | Expérience généraleI would recommend it for anyone
linda b | Expérience généraleVery nice folks to work with.
MIKE B | Premières impressionsVery Compassionate Staff
sabrina e | Premières impressionsHgh
austin i | Expérience généraleThe U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.
Henry A | Expérience généraleJocelyn was very helpful and very pleasant to deal with.
Mary A | Premières impressionsKathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! Thank you!
Michael W | Expérience généraleMany problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.
Tyler A | Premières impressionsCheck in line was pretty long
rebecca g | Premières impressionsLoad 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.
Terry H | Expérience généraleKathi is Awesome!
Tommy M | Expérience généraleExcellent customer service
diane b | Premières impressionsNice and clean facilities
reann c | Expérience généraleAll of the uhaul staff was awesome !
isaisah w | Expérience généraleGreat location.
Gary a | Expérience généraleKimberly went above and beyond! From delivery of containers to pick up she was great! We would highly recommend UHaul!
Alice Z | Expérience généraleThe staff patiently and professionally went out of their way to help me with my complex needs. Would definitely recommend this team!
Jessica M | Expérience généraleEverything went well.thanks
Robert H | Expérience généraleGreat to work with!
Chase T | Expérience généraleThe restrooms and storage areas , along with the main showroom, is very clean! Also one the workers(Alek) helped for a few minutes at closing time to get just a few more items on the truck. Thanks!
mark h | Expérience généraleMy daughter was clearing out a storage unit. Really young man on staff was very inappropriate, making Comments about her looks and saying a delay was not a k because it gave him more time with her.
SUSAN S | Expérience généraleIt’s an old building but kept maintained. Nice people!
Susan S | Expérience généraleConvenient
Madeleine D | Expérience généraleGreat place...great service!
blake d | Expérience généraleI called ahead so my u-box would be ready for us to unload and the u-box was not available. They told my husband that we should have called! However they were able to get the u-box pulled quickly.
Kim E | Expérience généraleThis was the worst experience I've had with any sort of customer service. The staff was incompetent at their jobs and disorganized. The computers routinely malfunctioned. I would never recommend this.
Carlay L | Expérience généraleWhen I was between apartment leases for a week, U-Haul was a big help storing my belongings. The staff was accommodating, and the free month of storage with truck rental was more than enough.
michael h | Expérience généraleCargo van was great. Customer service not so good
Nancy M | RéservationThe employees stand around outside while customers stand inside alone and waiting forever to get help or make a storage payment its ridiculous but storages are awesome
Amy L | Expérience généraleI was extremely disappointed when after making a reservation for a locker based on an equipment rental that the clerk tried to charge me for the free month. Everything else was ok.
George S | RéservationAwesome managers and staff..Thank you for your speedy response to our problem and correcting it..Very nice and professional.. Thanks again.
irma h | RéservationThe storage facilities are nice. There were not enough key cards to go around during this busy time of year, so the alarm in the storage area was a constant nuisance.
michael h | Réservationn/a
DanielLE W | Expérience généraleGreat people
Donna B | Expérience généraleYour customer service is not friendly at any location
Elena D | Expérience générale