Customer Reviews for U-Haul Moving & Storage of Lake Hallie

1 058 évaluations

409 E Prairie View Rd   Chippewa Falls, WI 54729

(715) 720-0554

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(715) 720-0554

409 E Prairie View Rd
Chippewa Falls, WI 54729

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

None service was great and an easy return will return to this location

Dakota L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Paul really made the rental quick and easy. He runs the place like a Swiss watch...... thank again......... From Mark hegge

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brynn C. 
Évaluation :
5

Very helpful and very clean office area and storage unit very clean also

Nancy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marritta H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMOND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Y. 
Évaluation :
5

Good no hassle experience.

Gregory V. 
Évaluation :
4

The app has an issue with capturing photos. I tried many different devices, all went through the motions, but the app acceptes none of the images. Permissions are correct.

Chad Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney L. 
Évaluation :
5

Nothing, it was great!

Douglas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david g.  |  Expérience générale 
Évaluation :
5

Wasn't quite sure what to do, so had to find someone and ask. And I set the alarm off, but it wasn't a problem and the person I talked to was super helpful and friendly. It is sooo easy to use!!

Michele K.  |  Online Move In 
Évaluation :
5

Price was a tad high, but everything else was perfect

CHARLES B. 
Évaluation :
5

We rented a 26' truck with UHaul in Chippewa and our experience was great. The manager there was top notch and explained everything very well. Excellent service à la clientèle. He was even training someone in! Will definitely tell people about this and go back ourselves if needed.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monty H.  |  Expérience générale 
Évaluation :
5

Very helpful

Monty H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanene G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Everything went perfect as Terry was very easy to work with and explained everything required.

Daniel N. 
Évaluation :
5

This was the best moving experience we have ever had. The equipment, the subcontracted movers, the UBox, the store staff in both places - Rockledge & Chippewa Falls were excellent. Thank you all for your help!

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald M. 
Évaluation :
5

Clean well lit and secure. Priced well to boot!

Douglas O.  |  Online Move In 
Évaluation :
5

Nothing, the whole process was very smooth.

Douglas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth O. 
Évaluation :
5

Great service

RICHARD A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
5

I made this reservation online, NOT at the location, so this review has NOTHING to do with the location. However, my online experience SUCKED. You got my reservation wrong FIVE SEPARATE TIMES. FIVE!!!! The first time you got EVERYTHING wrong. The second time you had me driving an hour and a half away to pick up the truck. The third time you had me with a completely different size truck and a ONE WAY when it was an IN-TOWN. The fourth time was the WRONG DATES. THE FIFTH TIME WAS THE RECEIPT. I was charged for a one-way instead of an in-town, again. I was also charged for 40,00 $ a day instead of the 29 $per day. I was allotted 30 miles when from the store location to my place I was moving to was 37 miles ONE WAY. I was charged for extra gas when we picked it up, it was at 1/2 a tank, which is what we filled it back up to. Then we were given the option to pick it up a day early and was told we would not be charged for it, but low and behold, I was. Needless to say I'll be calling the offices tomorrow and getting the money back that is owed to me. I am NOT paying extra for your incompetence. Based on this ridiculous experience, I absolutely will NOT recommend anyone to Uhaul unless they use the actual location. This was absolutely beyond ridiculous.

Meghan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin B. 
Évaluation :
4

Too many mistakes made by the employee that assisted us in our rental

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith O. 
Évaluation :
2

No problems with the actual rental vehicle. The MPG gauge was nice to help monitor gas consumption. Overall service was subpar. Placed rental order for two furniture dolly carts. Was called and told a couple hours prior to pick up that they were not available for rental, but I could purchase them. Purchased them at Menards for half the price that the location offered. Service was slow. Man who appeared to be the manager was messing around with the employee rather than assisting. For example, teasing them with the paperwork that was needed rather than handing it to them. This was annoying and slowed down service further. Returned vehicle after hours and had a difficult time finding the key return box. A sign on the building or a note/comment at check out would be helpful because the drop box is in the middle of the parking lot.

Angela B. 
Évaluation :
5

Very pleasant and helpful

Wanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra F.  |  Online Move In 
Évaluation :
4

you charged me twice for the same damn rental

David M. 
Évaluation :
4

My only issue was that the width of the 5x10x10 door was considerably narrower than 5 feet. It made it very difficult to get a couch through the door with a wall right across from it. Other than that, everything was great; love the indoor storage.

Diane V.  |  Online Move In 
Évaluation :
5

Great people Easy in and out

Wade S. 
Évaluation :
5

My only suggestion is to put some sort of air freshener in the cab. It smelled like some non deodorizer person drove it last. Luckily, I had a spray air freshener with me.

Marjorie S. 
Évaluation :
5

Very good experience.

David Z. 
Évaluation :
1

Pick up scheduled at 9:00. Had to wait 45 minutes for the manager to finish something else. The person who was in the store/office was unable to help us with a truck pickup. Then sent us out to a truck parked on the other side of the big parking lot, with an app to check in. Truck cab had sticky liquid spilled on floor and dashboard. Overall, very poor customer service.

Mary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Renting this trailer made our lives a lot easier today, Thank you!

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond H. 
Évaluation :
1

We were given the wrong trailer that was supposed to carry our car. We got that issue fixed, however, the correct trailer nearly dropped our car on the interstate which could have resulted in great bodily harm due to the fact that I personally drove another vehicle behind the uhaul the entire trip not exceeding over 55 mph because the truck itself would not even go over 50 mph due to whatever issue there was with the truck.

Stormi S. 
Évaluation :
5

Always a pleasure dealing with the staff at the Lake Hallie location.

shawn W. 
Évaluation :
5

very professional,helpful and polite. Printed a map to Menards for me which came in so handy. I rented the Uhaul to pick up 4 recliners to take to Onalaska, have never been to Chippewa, very nice town.

Joyce C. 
Évaluation :
5

The whole experience was just fine. I have know complaints.

REMIUS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nona Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Scanning the location took a bit but the rest was a breeze.

Travis B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sam S.  |  Premières impressions 
Évaluation :
5

Thanks to both Paul and Greg for all that you did in helping me!! I really appreciate it!!

Chad P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn L.  |  Expérience générale 
Évaluation :
5

Make the check out process faster. I'm a repeat customer and would probably rent more often if checking out weren't such a time-consuming nuisance.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josehphine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
4

Except the leak which got my stuff moldy in a climate controlled unit everything was good

Carol W.  |  Expérience générale 
Évaluation :
5

I believe that both locations did a great job the only thing I could see was they could have used more help. I would definitely come back and rent from you again 😊

KAREN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail E.  |  Online Move In 
Évaluation :
5

Abby? drop off person was phenomenal! She goes way above and beyond to make sure Ubox in right place. This is our third time and each time she has made it go smoothly. They guys at the storage place answer questions and make sure I know what is going on.

Thomas C. 
Évaluation :
4

The facility was great. Love the big doors for my box truck and the indoor loading area. Carts are available. Worked well for my storage during remodeling.

micheal h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WARREN L. 
Évaluation :
5

Terry was very thorough and helpful in getting our units rented and explaining the facility and offerings.

Ryan C.  |  Premières impressions 
Évaluation :
5

This was painless, cost was very reasonable. Most of staff was very friendly and helpful.

Laurie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BO B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

I was particularly impressed with the service agent who helped me with the pick up and installation of the renter trailer.

Jon T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H.  |  Premières impressions 
Évaluation :
5

As always great job guys

Randall P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi N. 
Évaluation :
4

The trailer I was expecting was listed as 6x12 foot with a ramp ! The ramp however was only 5ft wide so the trailer was of no use to me . I only had it for under an hour and was not offered any kind of discount or refund !!

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
2

Waited 20 minutes for someone to come outside to receive the rental back in. They barely said two words to me, unhitched the trailer and walked away without even asking how the rental went. Other people in the lot seemed very frustrated with this location and employee too.

Carl B. 
Évaluation :
4

The only thing I had trouble with was finding the return lane without driving around first and the key drop box. Everything else seemed fine

VANESHA B. 
Évaluation :
4

Don't advertise a trailer as 6x12 when the gate isn't the full width. Need to clearly state the width. I could not get the item I was picking up without completely taking it apart. Added about an hour and a half to my pick up and was exhausting to boot.

Michael C. 
Évaluation :
4

Truck land ran terrible missing a higher speeds used way too much gas and we probably would've use normally the passenger seat belts were stuck underneath the seat we could not get them out so my passengers cannot buckle their seatbelts

RON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan J. 
Évaluation :
5

Not a comment on the location but the truck I used needs to have the exhaust manifold repaired.

BRUCE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
5

Very courteous and helpful counter person.

Steven N.  |  Premières impressions 
Évaluation :
3

Online pickup was a nightmare. Couldn't upload the dictum correctly. Wifi wasn't the best.

Touleng X. 
Évaluation :
4

Move stacks of boxes away from service counter so customers can get to the counter. Other than that the manager was super and the equipment excellent.

Robert S. 
Évaluation :
5

The U-Haul U-Box staff were very helpful, friendly, and kind! I especially enjoyed Bobbi, the lady that delivered my U-Box to me and picked it up again. I would definitely rent a U-Box again, if I needed to store or move my belongings. Thank you, U-Haul staff!

sheilla M. 
Évaluation :
5

Very nice fellow veterans and a very nice experience.

Richard K. 
Évaluation :
3

Eau Claire location: Horrible experience. I reserved a truck a month and a half out from my move. 1 day before I moved I received a voicemail from the Abbotsford location looking for confirmation on my truck, but my truck was reserved for Eau Claire. I called the Eau Claire location looking to clear things up, they told me I made my reservation for Abbotsford. Confused, I hung up and checked my documents. NOPE they lied, I did not make that mistake. Every other time I called back I never got connected to a rep, instead got kicked to customer service and spent all morning on hold. Sick of waiting, I went in store and they told me that they called the previous day (Thursday) to confirm my reservation in Eau Claire but I didn't answer because I was at work all day and 1) all calls were not labeled Uhaul or anything 2) I didn't receive any voicemails so they ‘bumped' or did something with my reservation and it somehow ended up in Abbotsford. So I chose to work with the Chippewa location, it was more expensive than my original package but they had one available for me, even though the Eau Claire location said Abbotsford was the closest location with an available truck. Extremely disappointed and made moving, stressful as it is, MUCH more stressful.

Mollie P. 
Évaluation :
3

Our original truck that was assigned via online check-in was given away. However, the associate did a great job taking care of us and setting us up with a new truck. He was very nice and we appreciate him troubleshooting. Need your to have more staff scheduled for peak times.

Michael S. 
Évaluation :
2

Our reservation was for a 9am pick up, truck was not ready and hadn't been checked in from the previous renter. This extended my time at the store by 45 mins. VERY disappointed!!

Lukas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek M. 
Évaluation :
5

The customer service gentleman on duty was excellent. Very helpful.

Tammy G.  |  Premières impressions 
Évaluation :
3

Fix the trailer. Broken brake return spring, bent wheel causing lots of vibration transmitted to the tow vehicle, running light inoperable, license plate light inoperable.

David H. 
Évaluation :
5

The rep I talked to worked with me to make sure the vehicle I got would meet my needs without being to big. It was a great experience.

Chad B. 
Évaluation :
3

Here is the problem! When I signed up I asked the person at the desk to set me up as auto pay. When I got the first email bill I realized that it wasn't done. I called the phone number and after a 30 minute hold I paid online and tried to set up autopay, it was confirmed I thought. I therefore go Oreo the July bill as I thought I had auto pay. When I got. A late notice with a 40$ late fee. I called again and after a 22 minute hold got to a person who said he put me on auto pay and charge me 149$ for the two units. He said he didn't have the authority to waive the late fee. Said he would transfer me directly to someone who could. I was placed right back in to the call in line and a projected 26 min hold. I hung up . This morning I was charged the 40$ with no explanation.The phone system is awful and answered by people with no authority. VERY FRUSTRATING!!

Roy S.  |  Premières impressions 
Évaluation :
5

Excellent and knowledgeable staff. Very clean store.

Jacob A. 
Évaluation :
3

Vehicle needs to be serviced for steering issues. Pulls/ drifts right constantly. Noted on turn in info. Uhaul changed pickup location twice before pickup date. Each one farther from where I started.

Donald D. 
Évaluation :
5

Absolutely first class. Check in took no time at all.

BRUCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig P. 
Évaluation :
4

Just a shout out to Gaary for the great customer care experience when I returned the U-Haul trailer!

Royed W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy B. 
Évaluation :
3

When sent the move in information a brief explanation of where the unit is located in reference to the building would be very helpful (inside, outside, behind building, etc.) Also I was told there would be a lock provided in my storage shed and there was not. Not a huge deal, but still a minor inconvenience.

Thomas L.  |  Online Move In 
Évaluation :
3

Have somebody on duty in the main room at all times of operation.

PERRIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
4

The linoleum tile flooring is half-missing & very dirty in one storage unit, but the other unit is great. Keeping the building at max 85 degrees is a little too warm in the summer (we were sweating buckets when the building was at 80). Overall though, I really like this facility. It's secure & clean, and the people are friendly.

CHRISTINA H.  |  Premières impressions 
Évaluation :
5

I liked everything about the process except for the fact that I was assignef two 5 x 5 units rather than one 10 x 10 so I needed to go to the front desk to get a 10 x 10 unit. I would assume that was a system issue, not an on site issue.

Elizabeth H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M.  |  Premières impressions 
Évaluation :
3

I had no choice but to come into the store as nobody answered the phone at all. I was on hold every day for a week and at least an hour at a time. So I finally drove into the store to talk to a person. That was disappointing to have no one answer the phone!!

Carol W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D.  |  Premières impressions 
Évaluation :
3

Neither one of my units had a lock in them.

JENNIFER C.  |  Online Move In 
Évaluation :
5

Manager at this Uhaul facility was very efficient, patient and helpful while straightening out my credit card issue.

Sharon K.  |  Premières impressions 
Évaluation :
5

This was easiest part of my move In and out and Employees were knowledgeable helpful and very courteous. I would definitely recommend U-Haul storage everyone I know

David G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B.  |  Premières impressions 
Évaluation :
4

Lock was not in the unit as it should have been, but the facility manager quickly remedied the situation.

Thomas H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Premières impressions 
Évaluation :
5

The gentleman was very nice and curious. He offered a few goodies to real me in. I was happy with my service.

Lisa S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monty H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn G.  |  Premières impressions 
Évaluation :
5

All of your staff, about 3 guys, were very friendly, helpful, and knowledgeable. I commend them all. Tom Docter

Tom D.  |  Premières impressions 
Évaluation :
5

Fritz, Terry, & Paul always give awesome service. The others were not so warm in the past. These three men are outstanding and awesome. Merci

Charlene U.  |  Premières impressions 
Évaluation :
4

Window on truck was not cleaned. Very little gas in truck. Dash board lights did not work.

Donna V.  |  Premières impressions 
Évaluation :
4

I took one star away because I did not receive a diskus lock that I thought was to be provided. Not a huge deal I just went out and bought one. Otherwise no problems.

Natalie C.  |  Online Move In 
Évaluation :
5

Definitely the best storage facility I've ever had access to. Prices are fair and the facility very clean and welcoming. Love the unload garage area. Staff was right there to help and very respectful and checked in very smooth.

Alexandrea E.  |  Premières impressions 
Évaluation :
5

Very smooth process. Excellent customer service. Loved being able to pull truck inside and that carts were available.

Margaret J.  |  Premières impressions 
Évaluation :
5

Very helpful and nice staff. The building and storage unit was very clean and well maintained.

Eric S.  |  Premières impressions 
Évaluation :
5

The service was excellent. The staff was polite, friendly and courteous.

Douglas F.  |  Premières impressions 
Évaluation :
5

Not enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.

Ralph S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane service delivered straight to your door!

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    We have the largest selection in the industry!

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