Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

1 323 évaluations

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

They charged me for 3 extra gallons of gas even though I filled it to the same level as when it was picked up! They should have said something at drop off instead of me finding out about it later in an e-mail. NOT GOOD customer service!

Michael N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty F. 
Évaluation :
1

I don't know who exactly was working last night when I returned the trailer I rented. Your only employee was rude and very unprofessional. He decided to clean a returned truck while 3 customers were waiting. When the first customer asked if he could be helped with the truck he had rented he was told to be patient he would be there soon. After I waited 5 minutes and watched him continue to clean the truck I asked him if I had to do anything to return the trailer I had rented. He told me I should be patient and he was the only one working and he was over worked. He decided to be rude and obnoxious to all of the customers inside. He literally asked the third customer “What do you want”. Luckily he only needed to purchase a couple boxes so his interaction with that customer didn't take long. I will not rent any equipment from this facility again and maybe not from u haul at all. I should have done my own check in online so I didn't have to deal with your employee.

Courtney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VYTENIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MichaelandKaren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos A. 
Évaluation :
5

Scott was extremely helpful and had great customer service through the duration of my rental.

Eric L. 
Évaluation :
5

Easy experience. The van was like brand new. Nice and clean. Thank you!

Ted P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bennett S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bennett S. 
Évaluation :
5

Great facility with clean rentals and nice customer service!

Leslie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Just a little upset cause got charged $12 for fuel charge at checkout/drop off and I put in my fuel used and they sheet was wrong to begin with I took a photo as soon I got into van of mileage and fuel out and return it with what was in it as I took it out. I have and can picture of fuel gauge and I returned it how it left and fueled it up to where it was. Called Matt at store and he said he would take care of it and someone named jim checked van in today.

James B. 
Évaluation :
5

Happy customer.

Naimesh U. 
Évaluation :
5

Update the computer system in the stores so they aren't so slow. The customer service rep was very friendly and helpful. I'm glad I went to the Lake in the Hills location

Joy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

The manager, Chris, was so helpful and knowledgeable, as are the workers. One guy, wish I remembered his name, sat there and helped me figure out the best way for me to rent the truck. It was more complicated than it sounds and he was really, really patient. Everyone took care of me like I was important. The truck and all the equipment I rented were excellent. And the brown tape they sell is the best tape I've ever used.

Jennifer C. 
Évaluation :
3

Your policy regarding “one way” is the worst!!!!

Roberta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig H. 
Évaluation :
5

Toni was very helpful today and answered all of my questions. Very pleasant

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremias P. 
Évaluation :
5

Your people were very professional and knowledgeable about everything I needed

Craig S. 
Évaluation :
1

Not have the customer walk across a parking lot to get the rental. Employee should have had it ready for customer when I got there. Also explaining the after hour charge of 20 that inwas not told about when I was making the reservation for the rental.

Cory E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo R. 
Évaluation :
5

Excellent service à la clientèle. Vehicle was ready on time and was able to get in and out Staff friendly and explained everything really well.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben R. 
Évaluation :
5

Great service, staff, and equipment.

Carol L. 
Évaluation :
5

The rental of the van was very simple. The personnel were very professional. The return of the rented vehicle was just as simple. Park the vehicle, turn in the keys and get your receipt emailed to you. I would definitely recommend this to friends and will use this u-haul location again.

Brion H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacek R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Very happy and pleased with the Customer service I received

Faron G. 
Évaluation :
5

Excellent customer service at both pick-up and drop-off. thanks!

Michael M. 
Évaluation :
5

love the online functionality

Julia T. 
Évaluation :
5

Thank you for your fast and friendly service, very attentive and helpful service.

Hugo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

Service was very good at facility. Vehicle had 91 000 miles on it which was not so much the issue except suspension and excessive wind noise was unacceptable. Drivers side window handle knob was broken and could not close the window 100 %. Drivers side seat was ridiculously uncomfortable. I dropped the truck off after hours and your after hours return process is too complex via the portal. I have not used U Haul since college and my first home move and honestly will probably not return. Per mile pricing for anything over 50 miles is just too expensive for the quality of vehicles.

Guy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos A. 
Évaluation :
3

Seemed understaffed. Had to wait a while when i picked up and when i returned. I told them i never rented a trailer before, and there was no instructions on how to hook up and remove the trailer. Not a good experience.

Mark M. 
Évaluation :
5

Lake in the Hills Uhaul is awesome! Crystal Lake Uhaul sucks!

Jimmie S. 
Évaluation :
4

I'm a satisfied customer, and no major issues except that the truck had significant mud splattered on it when I picked it up (I uploaded a picture at checkout). Also, the parking lights wouldn't turn off even though the switch was placed in the off position. In addition, I never received a final receipt when I turned in the vehicle. It was supposed to have been emailed to me, but never arrived. How can I get this? Thanks.

James C. 
Évaluation :
5

Agent was very polite and nice.

Ken V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RonaldChilds R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Staff was very helpful and friendly.

Todd F. 
Évaluation :
5

I found the web-site and app to be inaccurate relative to the "Truck Share 24/7" feature. Options referenced in the instructions were not available in the app. Very confusing and frustrating. Fortunately the attendant at the facility was MORE THAN HELPFUL and had me on my way in minutes!

Theresa J. 
Évaluation :
5

Closer to my home nice location people are nice there

joe Z. 
Évaluation :
5

Perfect customer experience with professional people . Thanks

Mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary O. 
Évaluation :
4

Dropped off after hours. Wasn't sure where to drop off equipment. Video on your app, indicated to drop in parking lot. Location had a return section, that said to wait for someone to come help. Since after hours, wasn't sure what to do.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

Very friendly and easy to rent but I was over charged for fuel. I went 8 miles and the van gets 12 miles per gallon but got charged for 2 gallons. Only a $6 over charge but I don't appreciate it.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
3

Check the cup holders in the cab before giving the Uhaul vehicle to another person. We lost earbuds/AirPods due to cab not being checked for accidental left items. I know it was our fault, but also, that should have been checked by Uhaul before giving to the vehicle someone else.

Samuel H. 
Évaluation :
5

Unbelievably easy and seamless. In and out for pickup and drop off very quickly. Will definitely be my go to place for trucks and trailers going forward. Will recommend. Thank you!

richard H. 
Évaluation :
5

Check in was smooth and efficient. Owner very knowledgeable and friendly. Couldn't have been better.

Thomas P. 
Évaluation :
5

I reserved a 15' truck on-line and the process was so easy. I also opted to pick it up without seeing anyone but when I got to uhaul I decided to go inside and the personnel were so nice and friendly (this is the 3rd time I rented a truck or van within the last 4 months from the Lake in the Hills location). Being a Senior in my mid 70's I am an expert in knowing a great place to support with my moving needs.

Gerald S. 
Évaluation :
5

Merci

VIKTOR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
5

Very quick and efficient.

MARK F. 
Évaluation :
5

Chris and crew are top notch always have me in and out. Super convenient

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sondra P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

Price is very good and good customer service

Biodun B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
3

The many phone calls about the return is annoying. The trailer had a flat tire, a nail in it. We called and received an additional day, though we were able to return it on the due date, just a little late, and there was no record of our breakdown or the additional time given. But, the clerk did help us at no extra charge, as agreed upon when told when the tire went flat and the delay it took to replace it.

MichaelandKaren M. 
Évaluation :
5

This was my 4th or 5th time renting from UHaul in the past 18 months and the process was seamless, easy, friendly and fast. I needed the cargo van this time to pick up a piece of furniture recently purchased. I thought the final cost was high for a cargo van. (I've rented large trucks in the past.) $19,99 advertisement on the side of the van is deceiving. As for the mileage charge, you should offer first 15 miles free or something like that, especially for small, quick halls. I also put more gas in it than when I received it because I didn't go very far. I paid $42; double what is plastered on the side of the truck. Although I have been a faithful customer of yours and I like the convenience of the center that I use, I will look elsewhere for truck rental as I continue to furnish my new home.

NANETTE T. 
Évaluation :
5

Bien

Vicente B. 
Évaluation :
4

Been very happy with service each time.

Spencer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMy O. 
Évaluation :
5

Shout out to Chris and Shannon (Cust Svc Rep) for their efficient and professional help! Appreciate you both. Cruise control would be really helpful on those long drives!!!!

Heather W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro A. 
Évaluation :
5

It's the second time I rent a truck and Chris has helped me out both times. He's so committed to great customer service and is super kind. Very pleased with this location and wonderful employee.

Vanessa L. 
Évaluation :
5

Keep rate same all week incl fri/sat, OR, make self service website more user friendly and less finicky. Rate is fair enough but site usability is annoying.

Rodney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

I wish the truck had cruise control to help save on gas as well as blue tooth for hands free.

Gerard O. 
Évaluation :
5

WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!

Susan F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
5

One of the cleanest public bathrooms I’ve ever seen ! ! ! !

Jerry M.  |  Expérience générale 
Évaluation :
5

Staff was very nice and accommodating. The facility was well lit and secure.

RACHEL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE H.  |  Premières impressions 
Évaluation :
5

You have excellent employees at this location. They were always very helpful and kind.

Jason R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M.  |  Expérience générale 
Évaluation :
5

The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!

Traci V.  |  Expérience générale 
Évaluation :
5

Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!

Susan K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline H.  |  Online Move In 
Évaluation :
5

It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Merci. 

Carolina R.  |  Expérience générale 
Évaluation :
5

It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul

Robert J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri s.  |  Online Move In 
Évaluation :
5

Very pleased with the facility and the staff.

Michael B.  |  Expérience générale 
Évaluation :
5

Very nice stuff

Robert S.  |  Expérience générale 
Évaluation :
5

Very clean, easy access, online process excelente

Alejandro A.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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