Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

1 199 évaluations

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM T. 
Évaluation :
5

Everything worked out great thanks

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

This store always does a good job. Staff always very nice and accommodating

John H. 
Évaluation :
1

I have rented from UHaul for as long as I can remember. It was sprinkling yesterday during my move. I hired help from moving help. Com. We were able to pull the truck right up to the house so there was MINIMAL wetness. When we opened the teuck at the new residence everything was soaked. There was was water pouring from the roof and my antiques, mattress and padded bed frame were soaked. I'm not sure if my furniture is even going to be ok. I told the kid when I dropped it off and he kinda chuckled and said. “Oops… sorry about that” and proceeded to charge me more. No discount… no number to check back with. Nothing. The girl checking me in seemed new, but was a little rude towards me when she couldn't figure out my state issues temp. License while I wait for my new one to be mailed. Horrible experience. I'm sick about my soaking wet belongings and furniture because your truck has a hole in it. Please contact me at 224-489-7180. Next steps are website review

Bradley C. 
Évaluation :
4

Please come out and disconnect trailers faster! Shouldn't have to come in to check trailer back in.

Phil H. 
Évaluation :
4

Try to come outside sooner to unhook trailers when customer is returning. I've been unhooking the trailers myself, which is annoying when its the end of long hard work day! One of the most important contacts of the entire transaction in my opinion.

Phil H. 
Évaluation :
4

Your team did not ensure that the lights were working on the trailer. The poor U-haul rep working there that morning had a line of 7 people waiting for me to get my equipment because the lights weren't working. I was lucky because I got there early, so I was given the only other working trailer, but the other person who had a trailer rental that day probably received malfunctioning equipment.

Dominik M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian O. 
Évaluation :
4

Everything was fine but my total rental distance usage was 10 miles and they charged me 2 gallons of gas. This is totally arbitrary and out of reality. There is no way the truck has 5 miles per gallon. Besides the fact that the gallon was $7 what is also super overpriced. Disappointed with this.

Pedro A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
4

I picked up trailer here 3 mos ago and it was a great experience. People were informative, helpful, and represented your company well. Drop off was easy 24 hour drop off.

Pamela B. 
Évaluation :
5

Amazing!

Mariam K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akif K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tariq B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

The staff was great and very helpful. The check-in / check out process was easy with the. Uhaul phone application. The equipment and furniture dolly made the move easier.

Anothny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin M. 
Évaluation :
5

Manager and staff were friendly, helpful and professional.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian O. 
Évaluation :
3

The trailer leaked and got my furniture wet which was a big inconvenience.

David F. 
Évaluation :
4

We rented a truck in another location and had to drive an extra 30 minutes. This added an hour onto our trip to pickup the truck and messed up our plans. Will be looking at other options next time we rent. Others we know had similar issues in the past.

Howard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARELS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

The person at the location was very helpful and courteous both at pickup and drop off. Even though this was a very small trailer it pulled kind of hard. Since it was not equipment with brakes (being so small) I have to assume the bearings are warn. Also those small trailers should have an outside handle to make it easier to close tight without leaving the pull down strap hanging out.

Kevin F. 
Évaluation :
3

Your fuel management is very confusing and seems to be geared to benefit U.Haul . Why not fill tanks and return fuel then nothing to worry about . Instead you advise how many gallons to put in to get to the 3/4 level in our situation and it ended up being 7/8

THOMAS or Jim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
5

Employee was very helpful and explained everything

Susan C. 
Évaluation :
5

Make it easier to promote customers to give information on things that are not right with there truck or question

DANIEL K. 
Évaluation :
5

Representative took my concerns seriously, and documented the leak of the trailer.

Roman A. 
Évaluation :
5

I was disappointed that we reserved in advance, but we're contacted to pick up at a different location a day earlier. Accommodations were made to allow for an extra day and some mileage for the difference. However, we we're contacted on Friday to see if we could return the truck earlier than Sunday afternoon. I felt we were working to U-Hauls schedule, not our own. We did rush to return the truck on Saturday, but the returning site didn't seem to care at all.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui D. 
Évaluation :
3

Had to wait a half hour for the cargo van I rented because it was not at the location when I arrived.

Eugene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

The service was Excellent Mr Cleveland was friendly and efficient. Fabulous experience!!

Michele S. 
Évaluation :
5

great job!!!

SAM S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER O. 
Évaluation :
5

I was completely satisfied with being able to reserve a cargo van the night before thru the app. It was so efficient and Senior easy. The representatives that I dealt with were courteous and laughed at my jokes. Nothing to improve on my end.

Gerald S. 
Évaluation :
4

The location and staff it's self were great. Easy and quick service. But I had to drive ONE hour there and ONE hour back. Idk why, I literally passed dozens of Uhaul facilities and trucks on my way down to get one. There's no way you guys tried hard enough to get me one close to my house, because if you did I wouldn't have had to drive 2 hours extra before making my 18 hour trip.

Ellis S. 
Évaluation :
5

Le service a été excellent. I'm sorry I didn't get the guys names taking care of me, but they were very outgoing and helpful. Thank you again.

Joseph S. 
Évaluation :
5

Manager corrected a minor situation. Rental experience went well.

celestimo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
4

Mr. Flowers did an excellent job. You need to re-invest in a credit card processing machine and or internal software. I attempted to use an AX card, and received a notification from AX that the charge had gone through. However, Mr. Flowers informed me that the card was not accepted. After having to reach his manager, he asked me to re-run another card. I used a Visa. This time it went through.

David K. 
Évaluation :
5

Best rental experience I have had. Reserving vehicle was quick and easy. The van I rented was impeccably clean and everything operated well. It was a hot day, and the A/C worked great. Rates were reasonable. Staff was friendly and professional.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack L. 
Évaluation :
5

Keep up the good work!

Eugene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

The owner was very accommodating.

Scott M. 
Évaluation :
5

This was a great rental experience for us. Thank you for being there. And the agents in this location do a great job. Merci les gars!

thomas R. 
Évaluation :
5

The 2 guys working at this location the morning of our pickup were so helpful and patient! Explained everything, and made sure we felt at ease! Definitely a great experience and I'm glad we changed our pickup location to lake in the hills!!

Steven L. 
Évaluation :
4

Other than the fact that your late return app didn't work and you tried to charge me extra for having a dirty trailer and that I got gouged for a 7 to 4 pin adapter… everything was just fine.

Mathew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murtaza K. 
Évaluation :
4

The truck I picked up had a lot of Damage to body? Right front lower fender and door,Drivers door, left side panel had Damage, point being When I picked up Truck was between trucks where parking lot lights light up, so what I didn't see.. when morning came wow I missed alot! I guess I would only have issue if I was being accused

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

This location is fantastic. Great customer service!!!!!!!!!

Michael M. 
Évaluation :
5

I thought it was very affordable.

Gary S. 
Évaluation :
3

Customer service was very slow and they were not busy

Amanda S. 
Évaluation :
4

I reserved 25 miles at another location and received a call 12 hours prior to pickup 1 mile from house and told O you'll pick up 25 miles away vs 1 and if not OK, then you can cancel

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Great experience. Staff was friendly and super helpful. Am definitely going to use this location again for trailer rentals.

Matt M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
5

My only disappointment was finding out the trailer I rented leaked as I drove through some rain, and boxes inside the trailer got wet.

James D. 
Évaluation :
1

Was double charged very upset and hoping fix asap!

Robert F. 
Évaluation :
5

General manager was very friendly professional and fast to have me in and out.

Michael N. 
Évaluation :
5

Fast, friendly and made our moving experience easy to do.

Lawrence G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Not a thing. We needed the van for an extra day and it wasn't a problem at all

mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE O. 
Évaluation :
5

Fix IT self return & do Not require accounts or app downloads

Rodney M. 
Évaluation :
5

The team at this location went over and above. Thomas made sure the trailer was clean enough for an unwrapped mattress. Plus they found our credit card in the parking lot and secured it and called us right away. They deserve to be commended!

Jamy D. 
Évaluation :
5

The only issue was that I didnt get the van until 9 am because I had to wait for approval yet I was still charged for an 8 am pickup

Christine F. 
Évaluation :
4

Continue the great customer service

Mernel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail M. 
Évaluation :
5

Very efficient, friendly and professional Highly recommend

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaurang B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

unfortunately it was like sitting in a smelly ash tray

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen B. 
Évaluation :
5

Very impressed with the van and service. I would use them again

Craig R. 
Évaluation :
5

Excellent service all the time, great group of guys always there and always helpful. Chris is always on the ball and always takes good care of me. Keep up the good work

Roy B. 
Évaluation :
5

Good selection, good service. As expected. Keep up the good work.

Rich W. 
Évaluation :
5

It's a small thing but I was charged $10 extra for 2 gallons of gas when I filled it to where I received it. Plus I estimated 25 miles in total , was charged $.99 for those miles in advance, but I only drove the truck 21,5 miles no refund was applied?? Like I said small things but still annoying…..

Shawn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne D. 
Évaluation :
5

WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!

Susan F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
5

One of the cleanest public bathrooms I’ve ever seen ! ! ! !

Jerry M.  |  Expérience générale 
Évaluation :
5

Staff was very nice and accommodating. The facility was well lit and secure.

RACHEL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE H.  |  Premières impressions 
Évaluation :
5

You have excellent employees at this location. They were always very helpful and kind.

Jason R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M.  |  Expérience générale 
Évaluation :
5

The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!

Traci V.  |  Expérience générale 
Évaluation :
5

Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!

Susan K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline H.  |  Online Move In 
Évaluation :
5

It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Merci. 

Carolina R.  |  Expérience générale 
Évaluation :
5

It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul

Robert J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri s.  |  Online Move In 
Évaluation :
5

Very pleased with the facility and the staff.

Michael B.  |  Expérience générale 
Évaluation :
5

Very nice stuff

Robert S.  |  Expérience générale 
Évaluation :
5

Very clean, easy access, online process excelente

Alejandro A.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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