Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

Évaluation :

2

The location was not the problem. The location was great and saved the day. The customer service who booked our reservation messed up. They did not have a truck reserved for us. Made the reservation a one way when it was not.

Évaluation :

1

We made a reservation one hour previous to pickup and never got a confirmation, until next day,and when finally someone answered my phone call after 15 min they find out with the reservation number that the lady on the phone who made the reservation wrote the wrong phone number and made the reservation to the wrong location, and that pit us back half of the day on the moving

Évaluation :

5

Great experience 👍🏽

Évaluation :

5

Everything was done quickly and efficiently, this is my 3rd time using Uhaul, thank you for great rates and availability

Évaluation :

5

The destination location trailer inventory & the ubox delivery schedule need to be tied together in your software. It allowed the corporate group to schedule a ubox pickup with a moving help partner when there was no ubox trailer available. The ride shares had taken all but 3 from the ft Walton beach location. My move was delayed a day & I had to take off work to move due to this issue. Please fix. Not sure I'll use uhaul next time if this hasn't been fixed due to timing not being dependable on the back end.

Évaluation :

1

Customer service, knowledge of products and services. Over the phone customer service. Practice active listening to better assist the customers. There shouldn't be anyone in a higher up position that can't fully assist a customer.

Évaluation :

5

I would like to say thanks to Mr. Chauvon Marshall for be so professional and kind. He was very knowledgeable and helpful in assisting me with the right equipment I needed. I will surely be returning to this location for my next move which will be this month. I have told all my family and friends about his kind service. Thank you again Mr. Chauvon Marshall. 

Évaluation :

5

I used the night drop process on the app to complete my return delivery

Évaluation :

3

I attempted to move out of my parking spot for a month and couldn't receive any assistance. I had to physically go into the office and cancel.

Évaluation :

5

Staff is always helpful!

Évaluation :

5

A very nice and clean location with attentive staff. Will use again.

Évaluation :

1

the uhaul got towed and i told the rude people and they trynna charge me 1400 plus and trynna say it's stolen AFTER I TOLD THEM ITS TOWED AND IM TRYNNA GET IT OUT BUT ITS SO HIGH

Évaluation :

5

Tiffany checked me in. She was very professional and knew her job well. I was impressed.

Évaluation :

5

Have more staff, trained and able to do all task

Évaluation :

5

Would recommend to others and would personally use again

Évaluation :

5

Thanks so much for the service

Évaluation :

5

Excellent customer service

Évaluation :

4

The van was missing the dolly I rented

Évaluation :

1

The start of the process with this location was bad from the start. After calling to pay and schedule, i received a text minutes later saying they were unable to get ahold of me to schedule a time. I called back immediately and the lady said no they just needed more information and they would call me the day before to schedule a time. When that day came, the day was almost over and I had not heard from anyone so I called. I spoke with another lady who then said they tried calling me to schedule a time days ago (that same day I called back) but wasnt able to get ahold of me. Everytime I called I received a different answer from people. They had bad attitudes and the manager Kayla wasn't much better. Not helpful, no apologies for the misinformation, no accountability whatsoever. Terrible service and I will NEVER use U-haul again. I'm obviously not valued as a customer so why give my money to a company like this...

Évaluation :

5

Friendly staff and easy pick up.

Évaluation :

5

The customer service representative was very helpful in finding a suitable truck for my moving needs.

Évaluation :

5

The tailgate on the truck didn't latch properly

Évaluation :

4

This was not the location that I selected on the website to pick up the truck. Though it was annoying that the pick up location was changed the day before my pick up, the staff at this location was not to blame and did a good job.

Évaluation :

4

Out wait was too long. There were at least 5 people in line ahead of me. Took much longer than it should have! Need more personnel.

Évaluation :

1

This was just a shit show from the start and past the finish!

Évaluation :

1

Greg at this location did his best to make a horrible Uhaul experience tolerating. This reservation was originally set for another location and while I was waiting in line at 8:35am to pick up the truck I received a call from U-Haul telling me that my truck was no longer available. I was confused, because when I made the reservation 24 hours earlier the U-Haul representative confidently explained that the truck reserved for me was not under another other reservation and was onsite at pick up location. U-Haul offered no other explanation but did locate another truck 20 miles out of my way. I requested to return the truck to any location more closely located to my home and the original reservation and was told that would not be possible. Greg called his supervisor to ask for special consideration based on the facts that U-Haul was at fault with no luck. So, from no fault of my own, I had to drive 40 miles round trip out of way to pick up and return a truck which cost me more in mileage and gas. This is just horrible customer service, and yes I was offered a $50 credit but that does not cover the cost and travel time to pick up and return this truck. The only reason I made this reservation is because my daughter made a reservation 2 weeks ago for April 30th pick up at 8:30AM and received a call on 4/29/22 notifying her the pick-up time was being moved to 2:00pm. Poor communication and just a complete lack of empathy for those who are left to deal with the stress of last minute changes that were not caused by their changes, but by poor U-leadership.

Évaluation :

5

Very Professional

Évaluation :

5

Quickest more effective process i have experienced thus far. I have used UHual alot, but this location was the best experience.

Évaluation :

5

Nothing! I had a great experience.

Évaluation :

5

Excellent!!!

Évaluation :

5

Reimbursement for late arrival would be good.

Évaluation :

3

This was the first time I had returned equipment more than 12 hours before expiration of rental and then received a call and message stating that the rental equipment was overdue. One of the dolly taillights did not work, Before this incident, I had previously used this location without any problems

Évaluation :

1

Have someone who can be there to train who employees don't know the job. These two guys where clueless. One was very tired and almost falling asleep.

Évaluation :

2

I called and a guy with a English accent was really professional and polite. He informed me my uhaul rental would be at the Lewisville location. Upon arrival there was no one in the store. There was only one person working. And when he finally decided to come back in he didn't even acknowledge my or my stepsons presence. So after about ten minutes of waiting he was free from helping a person (I think?) I told him my reservation number and gave him my name and he had no clue what I was talking about. He even spoke to me as if I was an idiot and didn't know where I was despite the fact that I can follow directions quite well. Then I am informed that there are no Dolly's to use and that if I needed one I would've had to buy one. Even though the gentleman I spoke with over the phone prior to coming here said I could rent one. Then as I get in the truck I noticed the gas gauge and that It wasn't quite Full. But I didn't care at this point as I only had a few hours to move and I was just glad I got away from the uhaul building and employee. When I went to drop the truck off another woman was also dropping a different truck off and so she spoke with me and said the employee had also given her grief. And that's me being polite and not using her words which weren't exactly pleasant comments. I could get past all this had I not gotten an email the following morning regarding my final reciept. I was charged more than what I was quoted for. Which did upset me but it set my mindset for the future. In case you haven't understood my review, I will NOT be returning to this location or maybe even uhaul in general. This experience was one of the worst I've had in a while. If this is the way uhaul treats it's customers then I will have no part with them, nor will I use their services in the future. With all that said I still wish you the best. Maybe someone can fix the issues that are going on with that location. Thanks and have a blessed day.

Évaluation :

1

I'm truly disappointed with this location... The service has went down as well as the overall cleanliness of this location...The restrooms are horrible...I walked to QT several times because of how dirty the restroom was..The units haven't been swept nor moped in months...I'm in the process of combining my units and I found mice dropping...Unacceptable...I've been in these units for several years and this is the 1st that I've experienced any type of issues..I can tell that the store manager has changed...Things need to change quickly...

Évaluation :

5

Very professional

Évaluation :

5

Excelente atención de la gente que me atendió antes y después, excelente atención

Évaluation :

5

I had to repeat some information to the desk person that I had already filled out online....would be better if I did not have to.

Évaluation :

5

Shalien was awesome and big help. You need to work with traffic because they tried sending me to place on Heron and it was closed down so call back to we're we originally request pick and they was able to assist me.

Évaluation :

2

The customer service agent started off friendly, but they did not have enough furniture blankets for my reservation, she told me she would give me some of the new ones, I would just return them, but she only had 10, I requested 24. or she told me I could go to another store and pick them up, which was not an option, as I was on a time crunch. Then when she printed my contract, the rate for the blankets went up from $20 for 24 to $32 for 10. I told her that it wasn't correct, I wasn't going to pay more for less. Then she rolled her eyes, had to make a call, which she did on speaker and it was obvious that she was annoyed. She then loudly said she should have just gone home. I know that this young lady felt as if she was doing something "nice" for me, but I had a reservation, if it wasn't available, there should be another solution offered. The truck had very worn tires, the suspension was pretty much gone. The tank was 1/4 full. The truck didn't feel safe at all and we had to make an 8 hour drive. I never received a thank you, good bye, safe travels or anything...she handed me the contract and walked away. I asked another employee if I was good to go. He told me yes. I wasn't rude, I was matter of fact, I told her I wasn't trying to be difficult, I just wasn't going to pay more for less. I am a professional sales manager, I would have been horrified if an employee behaved in the manner of the sales clerk. She was very pleasant until I challenged her on the rate, than her entire demeanor and personality changed. Very unprofessional. I know that you don't often have repeat business, but you never know which customer comes in that has influence over others and gives referrals. I am a divisional sales person for senior living, I have 61 locations all over the southern part of the country, with about 7400 apartments, we give moving company referrals all of the time. I certainly wouldn't refer anyone to Uhaul from this experience. I have had previously had great experiences with Uhaul, this is an exception.

Évaluation :

5

The truck pulled to the right hard. It needs an alignment and the wheels balanced. You should maintain your trucks better.

Évaluation :

5

"THE" Best Moving Experience

Évaluation :

5

Exceptional staff. Everyone was pleasant and willing to work with any situation to keep the customer pleased. Thank you Juan R. Your patience knows no bounds.

Évaluation :

3

Under staffed

Évaluation :

5

Special thanks for the added attention from the employees when I had to bother them as they were getting into their cars to leave to help me figure out the pin. Moving is no joke especially when during an emergency. Much thanks again!

Évaluation :

1

Other than constantly being blocked in from people who didn't even belong here and having my property stolen, and being told I had to get the police involved to see security footage, it was great.

Évaluation :

4

The young man who checked us in needs to speak up. He spoke really quietly, though he was very friendly!

Évaluation :

4

The online check in did not accept my imputed information. I ended up going inside to get it done. Also, the vehicle number given to me was blocked by another vehicle, so I still had to go inside to resolve the issue. However, the staff was polite and helpful. They took care of everything, and even adjusted my time. I brought the car back an hour later and the courteous employee told me that was okay and there would be no extra charges. I received my updates charges go email. I would recommend U-Haul to others. The vehicle was clean, comfortable and affordable.

Évaluation :

2

Staff straight up ignored me with a returned trailer in the drop off area. I dropped the trailer myself and ended up late to an appointment two hours away in Oklahoma.

Évaluation :

5

Everything was great!

Évaluation :

4

Very efficient pickup and delivery process from TX to CA. I was very pleased with the whole experience. The container was safe and goods arrived unharmed. Much better than pulling a trailer for a 20+ hour drive through winds and mountains.

Évaluation :

1

I have photos of my storage items inside the storage unit and have posted them on social media. They speak for themselves. I reported the issue multiple times and was offered no reasonable solution.

Évaluation :

5

Awesome customer service

Évaluation :

4

Was a very friendly experience over all. However upon renting the storage unit online it said I would get my first month free. Upon arrival I was charged full price for all months and did not get the first month free as shown online . So I was very disappointed and did not stay long.

Évaluation :

5

Great staff! Would do business here again!

Évaluation :

5

very good

Évaluation :

1

In the first place I was giving the wrong unit so the unit I had lock was cut on it I wasn't notified. And I had a key that didn't work, it was a Hassan going to the office explaining the situation since it should have been told to me.? I'm not sure what kind of people who are working for those company but communication and listening skills are needed. So I'm glad I don't have anything else in storage and when I told the young lady I was closing the unit she said she would send me information to me by email that she has closed the unit I didn't get anything. Worst service I have encountered.

Évaluation :

5

Easy access and plenty of space to maneuver travel trailer. The electric availability was handy at times.

Évaluation :

4

Everything about the facility and the employees is great. But the actual service is overpriced. I found a unit at a different company for a third of the price, same size and features.

Évaluation :

5

Great Job!!

Évaluation :

5

Everyone was always so kind whenever I had questions, thank you so much for making my storage & moving process so easy! I will definitely be back in the future!

Évaluation :

5

Moved out only due to increasing pricing not in line with the area and market. Found a comparable place $48 cheaper per month.

Évaluation :

5

The staff was very kibd friendly and knowledgeable. They really made it a very quick and easy move.

Évaluation :

5

Good people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their service

Évaluation :

5

Nice work

Évaluation :

4

There was one customer service rep that was truly amazing… Angela! The rest were lacking in customer service skills. It is ridiculous how customer service has gone way down over the years. One rep needed to go outside to assist the customer in front of me; instead of saying I'll be right back to assist you…. She looked at me and walked out the door…leaving me in the building alone…smh

Évaluation :

2

Tamesha Scott was extremely rude .She texted and messaged me from private email meaning there's no record.She basically stole me and my daughter's belonging our clothes and memories.I told her when I was given the fee month that I would be ending my stay when month was over. She said I never did and let the bill accumulate for months to where I had to pay over 1,000$ to get it back when I was led to believe that it's was only the late fees so I can get it out..Why would I want to let my bill go to over 1,000$when we was homeless and couldn't pay even 100$. She ripped me off locked me out instantly. We lost items we really cared about because of her actions. I hope tamesha and U-Haul are happy for the couple bucks they made off my unit ..the sentimental value was priceless.

Évaluation :

5

I'm not sure if there were cameras in the actual building. I was in building 7. If there weren't cameras than I would suggest that since I was alone with my disabled son. Cameras add a sense of security.

Évaluation :

5

Everyone I was in contact with here was always very polite and professional. The facility was clean and well taken care of. I recommend this facility for everyone that needs their services.

Évaluation :

5

Great staff, clean safe facilities and the manager Tamesha goes above and beyond.

Évaluation :

5

The two ladies that assisted me at this facility were wonderful. They were very friendly, polite, and professional and were able to set me up for a storage unit very efficiently. The storage unit and the building it was in were clean and very well maintained.

Évaluation :

5

Angela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.

Évaluation :

5

Personnel amical.

Évaluation :

5

Great service.

Évaluation :

5

The staff alone made this facility great but the prices and plans for u-haul are crazy high.

Évaluation :

4

Just always had a hard time getting in contact with the facility via phone.

Évaluation :

5

Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs

Évaluation :

5

We were there at 8:30ish on 3/8. I didn't catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.

Évaluation :

4

Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Merci.

Évaluation :

5

Always a pleasure to to business with

Évaluation :

5

I really appreciate the service and staff. Thank you for all you have done.

Évaluation :

5

Very friendly staff, everyone was helpful and happy eager to please me and I love it.

Évaluation :

5

The manager was great to work with.

Évaluation :

5

Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.

Évaluation :

5

Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.

Évaluation :

5

I use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.

Évaluation :

5

Un lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.

Évaluation :

5

Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!

Évaluation :

3

Gate issues

Évaluation :

5

Clerk was very pleasant, attentive and knowledgeable

Évaluation :

3

Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand "the system". Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn't find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.

Évaluation :

3

We had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.

Évaluation :

3

Never answer the phone or emails.

Évaluation :

4

The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.

Évaluation :

5

I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.

Évaluation :

1

Duplicate bank account charges after storage unit move out and release by manager. Fraudulent account credit receipt given to renter and bank account charged again day after (Move out notice form not

Évaluation :

5

Customer service were very nice.

Évaluation :

5

Very helpful with everything that we needed.

Évaluation :

3

Short staff, excessive wait time for assistance, csr need knowledge

Évaluation :

4

New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff's attitude from a customer service perspective.

Évaluation :