The young employee who hooked the the trailer to our truck failed to tighten the hitch on the ball. We then were on the TOLLWAY when the trailer came off the ball. We had to pull on the shoulder of the road while cars were speeding past us, my 5 year old daughter was in the truck. His lack of doing his correctly could of caused a serious accident.Ariel C.
Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Pour nous contacter
Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joe R.
Make sure that they put in the correct return address. And that they enter the correct item that you youbwill be renting.william T.
Have trucks ready when there is a reservation.Dan B.
Get the equipments maintained on time.AMMAR B.
i've always had good experience with Uboxmahir R.
Chauvon was in desperate need of help. He was the only one working and can not do it all alone. As a result the wait was very long and the info on my contract incorrect. My contract said full tank of gas, I called as soon as I realized and we were on hold for over 2 hrs. I took a picture with the exact same milage as when I rented it showing the gas tank 3/4 full. A difference of over $30. The chat feature told me I still need to return it full despite photographic proofChristopher R.
The staff is great!Teachie A.
I got bill for more money. I call help desk and they fix it.Harry B.
Delivery time was supposed to be between 12:30 and 3 p.m. It did not arrived until 7:30 pm. I had paid 2 guys to help me unpacked the U-Box and we waited and waited with no communication from the driver delivering the U-Box. I called twice and they kept telling me it will be another hour and second time I called they told it will be 3 4 hours!!! Not satisfied!! I had to pay the helpers and they left. I only hired them from 12:30 to 3:00!lucy S.
Le client n'a pas laissé de commentaire.Amanda W.
Evidently the moved my truck pick-up to another address without ever contacting me to let me know. Thankfully the people at this location were able to get me in a truck and cancel the old reservation. There always seems to be an issue when renting a truck with UHaul.Marchelle M.
The UHaul store was excellent. The customer service to hunt down a truck with a dolly was horrible and I got billed for another dolly I did not even use.Relyn B.
I turned in the trailer a day early and still paid for the additional day I used it. Staff was very kind but shouldn't be charged for an extra day if I didn't use it. Please helpMark M.
Made our experience easy and quick. Helpful as offered any other supplies we might need.THERESA P.
Le client n'a pas laissé de commentaire.Sairaghavendra T.
My U-Haul was on empty and was smaller than I requested. It caused me to do multiple trips, thus I ended up paying so much more in mileage because of it. I was then charged for the fact the vehicle was on empty, when that is how I received it. The manager himself is nice, but the company as a whole screwed me over 500$ERIC H.
All goodDell W.
The drop box was broke and we had to spend 30 minutes in the parking lot to find out what to do with the key.Jeremy W.
Le client n'a pas laissé de commentaire.jim H.
Le client n'a pas laissé de commentaire.Daniel S.
Have a VIP club with my information saved so I can log in quickerAnthony M.
Le client n'a pas laissé de commentaire.Ryan C.
Le client n'a pas laissé de commentaire.Arais W.
Everything was good except I wish I could’ve changed my billing date.Joseph C. | Expérience générale
Le client n'a pas laissé de commentaire.GUSTAVO C.
Le client n'a pas laissé de commentaire.Hans A.
Le client n'a pas laissé de commentaire.James C.
Have more customer service people !!! One person was all that was working everything he was very apologetic but way to long to get the equipment.Jack A.
Associate who kinda helped me. Her personality was warm as a bucket of water. Not very pleasantrobert C.
Great facility with a staff that is very helpful. The space between units gave perfect ability for a truck to back in and load/unload. I also used the space to store a Jeep hardtop so I was able to roll in/out without an incline and roll it in place without fear of tippping over/get out of balance. I know everyone has unique needs, but this was important to me and you have a perfect location. If 1 suggestion, you may want to add a 2nd dumpster as it was always filled up by the end of a weekend. Your access and convenience were solid and an important feature as we move out or swap things in/out of the unit.Timothy W. | Expérience générale
Great customer service!Cherryl S.
See Customer service. Will definitely use again and recommend.Abigail M.
Excellent, everything. ThanksYanoxy D.
Local store was very helpful.David M.
I was mistakenly charged for this Ubox that I turned in empty in Helena, MT. I never sent anything to Texas and am still attempting to get this problem resolved seven days after I discovered this charge on my credit card. I probably should be marking down the Helena, MT location, as they are obviously the store that didn't take my name off the Ubox when I returned it.Brian W.
No one was in the building when I came in. I had to wait about 10 minutes for someone to show up. Check out was fine, except for the installation of the trailer on my hitch. The chains were not installed properly. Hung too low striking the ground. The trailer was also dirty.Albert C.
Excellent service à la clientèle. After a small hiccup, they were able to get my taken care of.Rashad J. | Premières impressions
Le client n'a pas laissé de commentaire.jose francisco T.
Great experience! Thank you!Annette A.
Excellent service. I am very happy with this move.Terrie O.
Le client n'a pas laissé de commentaire.reno M.
Awesome job by the gentleman who assisted meQuincy B.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Avni B.
Le client n'a pas laissé de commentaire.kelley D.
Le client n'a pas laissé de commentaire.Steven M. | Expérience générale
They did not hook up the tow dolly correctly which in turn caused damage to my car when I went to load it up on the tow dolly. I can't get through to them to resolve the problem.BrandonC C.
Just continue your friendliness, and your eagerness to assist and help us. You each did very well!Mike H.
I have rented from this location several times within the last year and each time they have managed to exceed my expectations. Keep up the great work you are doing. See you soon. PierrePIERRE B.
Le client n'a pas laissé de commentaire.Quincy B. | Premières impressions
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.RICHARD S. | Expérience générale
Le client n'a pas laissé de commentaire.Vincent V.
The location was not the problem. The location was great and saved the day. The customer service who booked our reservation messed up. They did not have a truck reserved for us. Made the reservation a one way when it was not.reno M.
Le client n'a pas laissé de commentaire.Tiant K.
Le client n'a pas laissé de commentaire.Valencia B. | Premières impressions
We made a reservation one hour previous to pickup and never got a confirmation, until next day,and when finally someone answered my phone call after 15 min they find out with the reservation number that the lady on the phone who made the reservation wrote the wrong phone number and made the reservation to the wrong location, and that pit us back half of the day on the movingerick B.
Great experience 👍🏽Melvin G.
Everything was done quickly and efficiently, this is my 3rd time using Uhaul, thank you for great rates and availabilityVerna J.
Le client n'a pas laissé de commentaire.Steven T.
The destination location trailer inventory & the ubox delivery schedule need to be tied together in your software. It allowed the corporate group to schedule a ubox pickup with a moving help partner when there was no ubox trailer available. The ride shares had taken all but 3 from the ft Walton beach location. My move was delayed a day & I had to take off work to move due to this issue. Please fix. Not sure I'll use uhaul next time if this hasn't been fixed due to timing not being dependable on the back end.Jennifer G.
Customer service, knowledge of products and services. Over the phone customer service. Practice active listening to better assist the customers. There shouldn't be anyone in a higher up position that can't fully assist a customer.Ziana T.
I would like to say thanks to Mr. Chauvon Marshall for be so professional and kind. He was very knowledgeable and helpful in assisting me with the right equipment I needed. I will surely be returning to this location for my next move which will be this month. I have told all my family and friends about his kind service. Thank you again Mr. Chauvon Marshall. monica L.
I used the night drop process on the app to complete my return deliveryMathis H.
Le client n'a pas laissé de commentaire.Dan G.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.antonio n. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia r. | Expérience générale
Le client n'a pas laissé de commentaire.CARRIE S.
I attempted to move out of my parking spot for a month and couldn't receive any assistance. I had to physically go into the office and cancel.Fredrick M. | Expérience générale
Staff is always helpful!Cindy m. | Expérience générale
Le client n'a pas laissé de commentaire.Baylee H.
Le client n'a pas laissé de commentaire.Audrey B.
A very nice and clean location with attentive staff. Will use again.Wayne H.
Le client n'a pas laissé de commentaire.Tobi O.
the uhaul got towed and i told the rude people and they trynna charge me 1400 plus and trynna say it's stolen AFTER I TOLD THEM ITS TOWED AND IM TRYNNA GET IT OUT BUT ITS SO HIGHtashonna P.
Le client n'a pas laissé de commentaire.Emilio A.
Le client n'a pas laissé de commentaire.Craig M.
Tiffany checked me in. She was very professional and knew her job well. I was impressed.Dennis M.
Le client n'a pas laissé de commentaire.Ronald L.
Le client n'a pas laissé de commentaire.Kurt T.
Le client n'a pas laissé de commentaire.Jennifer H.
Le client n'a pas laissé de commentaire.David T.
Have more staff, trained and able to do all tasktameka B.
Would recommend to others and would personally use againTimothy C.
Thanks so much for the serviceJUAN C.
Excellent customer serviceNorman B.
The van was missing the dolly I rentedGraham R.
The start of the process with this location was bad from the start. After calling to pay and schedule, i received a text minutes later saying they were unable to get ahold of me to schedule a time. I called back immediately and the lady said no they just needed more information and they would call me the day before to schedule a time. When that day came, the day was almost over and I had not heard from anyone so I called. I spoke with another lady who then said they tried calling me to schedule a time days ago (that same day I called back) but wasnt able to get ahold of me. Everytime I called I received a different answer from people. They had bad attitudes and the manager Kayla wasn't much better. Not helpful, no apologies for the misinformation, no accountability whatsoever. Terrible service and I will NEVER use U-haul again. I'm obviously not valued as a customer so why give my money to a company like this...Tiffany H.
Le client n'a pas laissé de commentaire.SYLVESTER M.
Friendly staff and easy pick up.Elijah M.
The customer service representative was very helpful in finding a suitable truck for my moving needs.DAVID G.
Le client n'a pas laissé de commentaire.Ciecley B.
Le client n'a pas laissé de commentaire.Samuel L.
Le client n'a pas laissé de commentaire.VICKIE H.
Le client n'a pas laissé de commentaire.Celeste G.
Le client n'a pas laissé de commentaire.ManojReddy V.
The tailgate on the truck didn't latch properlyStephen V.
This was not the location that I selected on the website to pick up the truck. Though it was annoying that the pick up location was changed the day before my pick up, the staff at this location was not to blame and did a good job.KATHLEEN P.
Le client n'a pas laissé de commentaire.Todd W.
Le client n'a pas laissé de commentaire.Joshua O.
Le client n'a pas laissé de commentaire.jessica S.
Le client n'a pas laissé de commentaire.Brandon S.
Le client n'a pas laissé de commentaire.Todd W.
Out wait was too long. There were at least 5 people in line ahead of me. Took much longer than it should have! Need more personnel.Carol H.
This was just a shit show from the start and past the finish!roy B.
Greg at this location did his best to make a horrible Uhaul experience tolerating. This reservation was originally set for another location and while I was waiting in line at 8:35am to pick up the truck I received a call from U-Haul telling me that my truck was no longer available. I was confused, because when I made the reservation 24 hours earlier the U-Haul representative confidently explained that the truck reserved for me was not under another other reservation and was onsite at pick up location. U-Haul offered no other explanation but did locate another truck 20 miles out of my way. I requested to return the truck to any location more closely located to my home and the original reservation and was told that would not be possible. Greg called his supervisor to ask for special consideration based on the facts that U-Haul was at fault with no luck. So, from no fault of my own, I had to drive 40 miles round trip out of way to pick up and return a truck which cost me more in mileage and gas. This is just horrible customer service, and yes I was offered a $50 credit but that does not cover the cost and travel time to pick up and return this truck. The only reason I made this reservation is because my daughter made a reservation 2 weeks ago for April 30th pick up at 8:30AM and received a call on 4/29/22 notifying her the pick-up time was being moved to 2:00pm. Poor communication and just a complete lack of empathy for those who are left to deal with the stress of last minute changes that were not caused by their changes, but by poor U-leadership.Scott A.
Very ProfessionalWarren M.
Quickest more effective process i have experienced thus far. I have used UHual alot, but this location was the best experience.Baqi M.
Le client n'a pas laissé de commentaire.Lawrence M. | Premières impressions
Special thanks for the added attention from the employees when I had to bother them as they were getting into their cars to leave to help me figure out the pin. Moving is no joke especially when during an emergency. Much thanks again!jessica s. | Premières impressions
Other than constantly being blocked in from people who didn't even belong here and having my property stolen, and being told I had to get the police involved to see security footage, it was great.Pete m. | Expérience générale
Le client n'a pas laissé de commentaire.OSCAR m. | Premières impressions
I have photos of my storage items inside the storage unit and have posted them on social media. They speak for themselves. I reported the issue multiple times and was offered no reasonable solution.Rochelle S. | Expérience générale
Le client n'a pas laissé de commentaire.Katherine E S. | Expérience générale
Le client n'a pas laissé de commentaire.james n. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD W. | Expérience générale
Le client n'a pas laissé de commentaire.kimberly s. | Premières impressions
Le client n'a pas laissé de commentaire.Ashlee G. | Expérience générale
Awesome customer serviceWalter D. | Premières impressions
Was a very friendly experience over all. However upon renting the storage unit online it said I would get my first month free. Upon arrival I was charged full price for all months and did not get the first month free as shown online . So I was very disappointed and did not stay long.Amanda N. | Expérience générale
Great staff! Would do business here again!James S. | Expérience générale
very goodorlando s. | Expérience générale
Le client n'a pas laissé de commentaire.joan G. | Premières impressions
Le client n'a pas laissé de commentaire.Mark R. | Expérience générale
In the first place I was giving the wrong unit so the unit I had lock was cut on it I wasn't notified. And I had a key that didn't work, it was a Hassan going to the office explaining the situation since it should have been told to me.? I'm not sure what kind of people who are working for those company but communication and listening skills are needed. So I'm glad I don't have anything else in storage and when I told the young lady I was closing the unit she said she would send me information to me by email that she has closed the unit I didn't get anything. Worst service I have encountered.Wanda T. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES K. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES K. | Premières impressions
Le client n'a pas laissé de commentaire.antonio n. | Premières impressions
Le client n'a pas laissé de commentaire.Shellea C. | Expérience générale
Easy access and plenty of space to maneuver travel trailer. The electric availability was handy at times.ALAN D. | Expérience générale
Le client n'a pas laissé de commentaire.shannon w. | Premières impressions
Le client n'a pas laissé de commentaire.Roy N. | Premières impressions
Everything about the facility and the employees is great. But the actual service is overpriced. I found a unit at a different company for a third of the price, same size and features.Andrea c. | Expérience générale
Great Job!!Darrell P. | Expérience générale
Le client n'a pas laissé de commentaire.Eveline S. | Expérience générale
Everyone was always so kind whenever I had questions, thank you so much for making my storage & moving process so easy! I will definitely be back in the future!Kendall B. | Expérience générale
Le client n'a pas laissé de commentaire.Linda A. | Online Move In
Le client n'a pas laissé de commentaire.renee r. | Expérience générale
Le client n'a pas laissé de commentaire.Iesha H. | Expérience générale
Le client n'a pas laissé de commentaire.Tamesha S. | Expérience générale
Moved out only due to increasing pricing not in line with the area and market. Found a comparable place $48 cheaper per month.TODD C. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA T. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN H. | Expérience générale
Le client n'a pas laissé de commentaire.Billy R. | Premières impressions
The staff was very kibd friendly and knowledgeable. They really made it a very quick and easy move.Keshu J. | Online Move In
Le client n'a pas laissé de commentaire.Vista S. | Expérience générale
Good people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their serviceJames S. | Premières impressions
Le client n'a pas laissé de commentaire.DAN D. | Expérience générale
Nice worklamon f. | Premières impressions
Le client n'a pas laissé de commentaire.Roberts A. | Expérience générale
There was one customer service rep that was truly amazing… Angela! The rest were lacking in customer service skills. It is ridiculous how customer service has gone way down over the years. One rep needed to go outside to assist the customer in front of me; instead of saying I'll be right back to assist you…. She looked at me and walked out the door…leaving me in the building alone…smhANGELA T. | Expérience générale
Le client n'a pas laissé de commentaire.Steven T. | Expérience générale
Tamesha Scott was extremely rude .She texted and messaged me from private email meaning there's no record.She basically stole me and my daughter's belonging our clothes and memories.I told her when I was given the fee month that I would be ending my stay when month was over. She said I never did and let the bill accumulate for months to where I had to pay over 1,000$ to get it back when I was led to believe that it's was only the late fees so I can get it out..Why would I want to let my bill go to over 1,000$when we was homeless and couldn't pay even 100$. She ripped me off locked me out instantly. We lost items we really cared about because of her actions. I hope tamesha and U-Haul are happy for the couple bucks they made off my unit ..the sentimental value was priceless.vincent g. | Expérience générale
Le client n'a pas laissé de commentaire.Jamonica D. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan D. | Expérience générale
Le client n'a pas laissé de commentaire.Dylan S. | Premières impressions
Le client n'a pas laissé de commentaire.amber r. | Online Move In
I'm not sure if there were cameras in the actual building. I was in building 7. If there weren't cameras than I would suggest that since I was alone with my disabled son. Cameras add a sense of security.Julia L. | Expérience générale
Everyone I was in contact with here was always very polite and professional. The facility was clean and well taken care of. I recommend this facility for everyone that needs their services.Craig H. | Expérience générale
Le client n'a pas laissé de commentaire.George C. | Expérience générale
Le client n'a pas laissé de commentaire.George C. | Expérience générale
Great staff, clean safe facilities and the manager Tamesha goes above and beyond.garth w. | Expérience générale
The two ladies that assisted me at this facility were wonderful. They were very friendly, polite, and professional and were able to set me up for a storage unit very efficiently. The storage unit and the building it was in were clean and very well maintained.Craig H. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELA S. | Premières impressions
Angela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.MELBOURNE K. | Premières impressions
Personnel amical.George C. | Premières impressions
Great service.Ricardo R. | Premières impressions
The staff alone made this facility great but the prices and plans for u-haul are crazy high.Johnny A. | Expérience générale
Le client n'a pas laissé de commentaire.TERRELL I. | Expérience générale
Le client n'a pas laissé de commentaire.Eva M. | Expérience générale
Le client n'a pas laissé de commentaire.John K. | Premières impressions
Just always had a hard time getting in contact with the facility via phone.KELSEY B. | Expérience générale
Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needsNanetta R. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT A. | Expérience générale
Le client n'a pas laissé de commentaire.Detrick B. | Premières impressions
We were there at 8:30ish on 3/8. I didn't catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.Susan P. | Premières impressions
Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Merci.TANGELA L. | Premières impressions
Le client n'a pas laissé de commentaire.KELSEY B. | Premières impressions
Le client n'a pas laissé de commentaire.Cory S. | Expérience générale
Le client n'a pas laissé de commentaire.RICARDO V. | Premières impressions
Le client n'a pas laissé de commentaire.Randy D. | Expérience générale
Le client n'a pas laissé de commentaire.rod d. | Expérience générale
Always a pleasure to to business withStephen C. | Premières impressions
I really appreciate the service and staff. Thank you for all you have done.PAUL H. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN JAMAAL M. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Expérience générale
Very friendly staff, everyone was helpful and happy eager to please me and I love it.Alisha M. | Premières impressions
The manager was great to work with.Nancy S. | Expérience générale
Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.Michael A. | Premières impressions
Le client n'a pas laissé de commentaire.Dave D. | Premières impressions
Le client n'a pas laissé de commentaire.VALERIE H. | Expérience générale
Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.nadelya k. | Premières impressions
Le client n'a pas laissé de commentaire.Cory S. | Premières impressions
I use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.ALISA R. | Expérience générale
Le client n'a pas laissé de commentaire.VALERIE H. | Premières impressions
Un lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.Martha D. | Premières impressions
Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!Randy D. | Premières impressions
Gate issuesmichael p. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra S. | Premières impressions
Le client n'a pas laissé de commentaire.Marjorie B. | Premières impressions
Clerk was very pleasant, attentive and knowledgeableJanice J. | Premières impressions
Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand "the system". Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn't find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.Eric G. | Premières impressions
Le client n'a pas laissé de commentaire.brent m. | Premières impressions
We had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.SANDRA W. | Expérience générale
Never answer the phone or emails.Eduard L. | Expérience générale
The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.RYAN B. | Premières impressions
Le client n'a pas laissé de commentaire.Jill R. | Premières impressions
Le client n'a pas laissé de commentaire.Bennett R. | Expérience générale
Le client n'a pas laissé de commentaire.james r. | Premières impressions
Le client n'a pas laissé de commentaire.Richard F. | Expérience générale
Le client n'a pas laissé de commentaire.edwin l. | Expérience générale
Le client n'a pas laissé de commentaire.jose f. | Expérience générale
Le client n'a pas laissé de commentaire.erik w. | Expérience générale
Le client n'a pas laissé de commentaire.Adolfo b. | Premières impressions
Le client n'a pas laissé de commentaire.Eduard L. | Premières impressions
Le client n'a pas laissé de commentaire.Renee D. | Premières impressions
Le client n'a pas laissé de commentaire.jim a. | Expérience générale
Le client n'a pas laissé de commentaire.Summer A. | Premières impressions