The delivery date for the pod was lost and we weren't able to get it until two days later. I had confirmation of the date and address on the drop off date when we loaded up our stuff and then when i called on the morning I had scheduled the delivery there was no record of it at all. Staff was friendly but never had any answers for me and kept throwing blame all around while never offering me anything.Logan S.
Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Pour nous contacter
Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.MARCUS W.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.Greg L.
I would like to give a shout out to the individual who helped us with this rental. He was of the up most professional in both the rental and return process. We need more talent like his in this world. Kudos!! Bret Luna Luna Technical Sales, LTDBRET L.
Le client n'a pas laissé de commentaire.CARL R.
Reduce wait time for customers returning equipment. Other than that, GREAT CUSTOMER SERVICE.Huggins P.
Le client n'a pas laissé de commentaire.Eveline S. | Expérience générale
Great location for a nice persons assisted me on the checkout and on the returnJames C.
All the drivers were extremely and knowledgeableFRANK M.
Desk attendant friendly and personable. And that was refreshing!Rhonda P.
Everyone was always so kind whenever I had questions, thank you so much for making my storage & moving process so easy! I will definitely be back in the future!Kendall B. | Expérience générale
The person that help me was very nice. Even though he was the only person working at the front he make sure I was taken care of. This person deserves a raise is hard to have this kind of dedicated people. Thanks a lot.NANCI A.
No instructions and terrible notification systemKenneth C.
You guys â€œROCKâ€ Thank you! Matthew SmithersMATTHEW S.
Le client n'a pas laissé de commentaire.Linda A. | Online Move In
Great team and professionalismNOAH B.
Le client n'a pas laissé de commentaire.linda A.
Le client n'a pas laissé de commentaire.renee r. | Expérience générale
The owner, who helped me out, was extremely nice and polite. She was understaff but made sure that everyone who was waiting understood that she would get to helping us out the quickest she could. Very kind human.LOUI M.
First when I went to pick up my truck me dollys were not there, the truck it's self did not run very good. Secondly when I took the truck back I pulled to the equipment drop off and waited for 15 minutes like the sign told me too, when no one came out I went in stood there for another 5 minutes or so. Then I got my receipt which was wrong it said I had more dollys than I did and also furniture pads they also charged me for another day because I was "late". I called customer service they refunded the extra equipment but could not refund the extra day because they had to get approval, I was told to wait about 3 business days for them to see if they approved my refund.Elizabeth W.
Nothing. You have great management thereTodd W.
Owner was wonderful and provided exceptional service.ANDRE J.
Le client n'a pas laissé de commentaire.Iesha H. | Expérience générale
Teammates on duty were friendly and helpful. I was easily able to rent a truck, move my stuff from one storage unit to another, close out my old unit, return the truck, and get along with my day.MICAH L.
The costs of the miles it's so expensive.Carmen R.
Le client n'a pas laissé de commentaire.Kay C.
Le client n'a pas laissé de commentaire.Jamin S.
Rep at check in did not seem like she knew what she was doing. Trailer was parked requiring a 30 point turn to get the trailer out, and it was hard to watch to make sure I wasn't going to hit another trailer. Both employees left as soon as the trailer was hooked up, not providing eyes to help make sure pulling it out of the tight spot was going to go smoothly. Didn't get furniture pads like I was charged for.DANIEL H.
Very helpful the whole team.MICHAEL D.
Le client n'a pas laissé de commentaire.mariselllys R.
I was charged more than I was toldTyrek C.
Le client n'a pas laissé de commentaire.Tamesha S. | Expérience générale
Keep up the good job.VIKRAM J.
Very professional staffCHARLINDA F.
Tamesha Scott is AMAZING! I first worked with her in 2018 to rent a u-cube and twice more since then,to transfer the cube and to rent a 15' truck for a long haul. She went above and beyond to get me exactly what I needed and when I needed it. She is smart, efficient, responsive and freindly. U-haul needs to clone her! I also really like Tina the truck and lift-who delivers the u-cubes. She went out of her way to help me with logistics. Greet people at this location.Katherine S.
Timeliness and honesty.ADRIAN R.
Le client n'a pas laissé de commentaire.ANDREW S.
Make sure the truck is completely ready for use by customerSherron O.
Le client n'a pas laissé de commentaire.ROBIRO D.
Moved out only due to increasing pricing not in line with the area and market. Found a comparable place 48,00 $ cheaper per month.TODD C. | Expérience générale
Le client n'a pas laissé de commentaire.LEZMA T.
I filled up the gas just like it was given to me. They still charged me 10,20 $ for 2 gallons of gas. I want my money refunded. That's a fraud.IMRAN M.
My only complaint would be that upon delivery the padlock hardware on the on the u-box was not secure and fell off when we opened it. We left it inside the box after unloading it.HOWARD H.
Le client n'a pas laissé de commentaire.Eric J.
Le client n'a pas laissé de commentaire.EDMAR P.
We put more gas in the truck that was required and then was charged for extra mileage. Not cool! Before we could leave uhaul I received an email saying we had 5 hours left. I rented it for 6 hours.BRIAN M.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.JOHN N.
Le client n'a pas laissé de commentaire.DIANNE V.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.ANGELA T. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN H. | Expérience générale
Le client n'a pas laissé de commentaire.Vishal K.
Le client n'a pas laissé de commentaire.Vincent A.
Le client n'a pas laissé de commentaire.Billy R. | Premières impressions
We didn't get the dolly we had requested and still haven't heard back from someone but overall good experience.Jeffrey P.
Le client n'a pas laissé de commentaire.Efrain D.
Le client n'a pas laissé de commentaire.EVELINE G.
No improvements needed.VAN C.
The gal who worked there fibbed to me about correcting the return time and that was disheartening, but the rest of my experience was good .Ronald K.
Le client n'a pas laissé de commentaire.Shateeka D.
Le client n'a pas laissé de commentaire.Dail S.
I will not be recommending U-Haul to anyone any time soon. Not only has your system glitched twice but I was over charged because of one system error and I'm still fighting the other over a week later.Samantha T.
Tried to return the van 10 minutes after renting it due to AC malfunctioning. U-HAUL employee tried to convince me there was nothing wrong, talking to me as if I was retarded. She said they would refund the money if I wanted but they wouldn't give me another unit. Of course I didn't have the time to look for another place, right at the last minute. She also took the padlock belonging to that unit so I had to leave the van loaded overnight with thousands of dollars in music instruments UNLOCKEDMarcelo R.
Everything went well. The owner was totally AWESOME!!!NORMA C.
Communication was difficult and the place seemed understaffed. Only the manager was friendly and competent. Everything was painfully slow. Boxes weren't read when stated and it was impossible to make changes or communicate without going in and waiting on line.Aubry D.
Take a long time to get my u-box! I was scheduled for unload my u-box on Sunday, when I came they said they couldn't bring it out because it got stuck in warehouse! After that I did another reservation for monday to unload it! They told me my ubox will ready at 2pm. I came at 2 and wait until 4h30, i can see my ubox after wait for along time!Man T.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Vernetta W.
Waited for a long time. Although, it seems kind of standard at U-Haul. So maybe this location is ok. and, It's also getting too expensive. Ill just hire movers next time.MARCUS T.
Le client n'a pas laissé de commentaire.Jon F.
The staff was very kibd friendly and knowledgeable. They really made it a very quick and easy move.Keshu J. | Online Move In
Le client n'a pas laissé de commentaire.Jill A.
The two front desk employees were excellent: one guy with last name Voss and a girl.PABLO R.
Short handed staff but extremely friendly and professional staff. Ms. Scott checked me in and connected trailer and was very thorough, even changed a flat tire prior to leaving. Check-in girl was effecient and friendly along with rest of staff, thanksTIMOTHY P.
Employe was rude, inattentive, and on ghe phone via air pods the entire time.SHERRY C.
The location given was non existent. I had to drive around looking for Uhaul location willing to take my truck and auto transport.Aira R.
This was a good experience, so I can't think of any changes.Margaret S.
Need more workers. There were only one person to help other customers during visiting.SAMUEL B.
My boxes came very late on August 3 despite it showing on the timeline that it would arrive on July 30th. After conversations with the customer service and all, it appears I overlooked a lot of factors prior to the day the boxes arrived. Due to the late arrival, I was promised a 50 $/day refund by operations and it has not been posted to my credit card account yet. Please let me know if I need to release a hold or something on my account.IVORY H.
Overall a great experience that I will share with others.Don K.
There was confusion around pickup and mobile pickup or not and when it was open or not.ALAN H.
Location was clean and staff were friendly and helpful. The lines were pretty long, I waited about 30 minutes just to get to the counter. Generally happy with this location and the staff, and equipment. My biggest issue is with Corporate, I initially requested the pickup from the Denton location. Discovered on the day of rental, by looking at my documentation, that it had been switched to the Lewisville location on I-35. I'm glad I noticed because I wasn't informed. However, when I got there, I found that it had been switched again to the Lewisville location on Highway 121. I waited about 30 minutes at EACH location just to get to the counter, so the whole process was an additional hour long. But once I finally got to the right location, the staff were friendly and helpful. Just better communication with Corporate!Bret M.
Overall I had a great experience! Only thing I think y'all could do to improve is have more than one person work the front when there is a line. I felt so bad for holding up the line but there was only one worker at the front.Clayton S.
Unexpected charges after drop off. Was told at pickup there would be no extra fees. Not happy at all.Ronnie N.
Le client n'a pas laissé de commentaire.VIKKI S.
Le client n'a pas laissé de commentaire.Vista S. | Expérience générale
Le client n'a pas laissé de commentaire.Connie N.
Le client n'a pas laissé de commentaire.MICHAEL L.
The employee seemed less than receptive. When I walked in, could not see anyone. I finally found them at the counter farthest away from the door hidden behind a stack of boxes. When I asked about it, she said it because she did not want people to see her. I would think that with all of the expensive products and equipment there that you would want someone to be visible.THOMAS JAMES H.
Le client n'a pas laissé de commentaire.JOSE A.
Great customer service and no action needed.GENE C.
Le client n'a pas laissé de commentaire.BRYAN T.
Le client n'a pas laissé de commentaire.Chris G.
Good people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their serviceJames S. | Premières impressions
Le client n'a pas laissé de commentaire.DAN D. | Expérience générale
Nice worklamon f. | Premières impressions
Le client n'a pas laissé de commentaire.TAMISHA D.
Le client n'a pas laissé de commentaire.Roberts A. | Expérience générale
Confused employees not communicating with each other and delaying my departure. Check in was perfect. Check out. Not so good.MICHAEL D.
Le client n'a pas laissé de commentaire.ARCHIE R.
There was one customer service rep that was truly amazing… Angela! The rest were lacking in customer service skills. It is ridiculous how customer service has gone way down over the years. One rep needed to go outside to assist the customer in front of me; instead of saying I'll be right back to assist you…. She looked at me and walked out the door…leaving me in the building alone…smhANGELA T. | Expérience générale
Great service, quick and easy.Timothy M.
Le client n'a pas laissé de commentaire.Sherif I.
Le client n'a pas laissé de commentaire.ARMON F.
Le client n'a pas laissé de commentaire.Sherif I.
Lots of disconnects in communication at this location. I scheduled a pickup of my Ubox a day ahead of time. The main Uhaul line said the location would follow up with me to confirm details by 6pm. They never called, so I called them, but couldn't get ahold of the actual store location. After 45 min of being oh hold I get the main central number who said to just show up at 7am when they open. I show up at 7am and the girl at the front said the warehouse doesn't open until 9. I had movers scheduled for 9 solely based on the 7am pickup time Uhaul told me. The manager thankfully shows up within the hour and had the box ready to go so I was still able to meet movers on time. Once it was time to return the Ubox, I once again confirm with Uhaul where to drop it at, and they told me in the front. As we're unhitching the Ubox in the front, a girl drives around and tells us we need to drop it in the back. That's not what the Uhaul person said an hour ago! So we rehitched the trailer and pulled it to the back. So irritating that communication seems to be so poor. No one seems to know what's going on except the manager. The Ubox is a really cool concept but not very convenient or reliable. Super disappointed with both visits to the location for pickup and drop off and the misinformation between store location and central number.JOHNA L.
Le client n'a pas laissé de commentaire.TAN D.
Le client n'a pas laissé de commentaire.SEIYOUNG K.
Calling customer service and having to be on hold for 45-60 minutes isn't fun. I understand with COVID and staffing issues.BRADLEY G.
Excellent customer serviceTHELMA H.
Le client n'a pas laissé de commentaire.Steven T. | Expérience générale
Tamesha Scott was extremely rude .She texted and messaged me from private email meaning there's no record.She basically stole me and my daughter's belonging our clothes and memories.I told her when I was given the fee month that I would be ending my stay when month was over. She said I never did and let the bill accumulate for months to where I had to pay over 1,000$ to get it back when I was led to believe that it's was only the late fees so I can get it out..Why would I want to let my bill go to over 1,000$when we was homeless and couldn't pay even 100$. She ripped me off locked me out instantly. We lost items we really cared about because of her actions. I hope tamesha and U-Haul are happy for the couple bucks they made off my unit ..the sentimental value was priceless.vincent g. | Expérience générale
Le client n'a pas laissé de commentaire.Jamonica D. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan D. | Expérience générale
Le client n'a pas laissé de commentaire.Dylan S. | Premières impressions
Le client n'a pas laissé de commentaire.amber r. | Online Move In
I'm not sure if there were cameras in the actual building. I was in building 7. If there weren't cameras than I would suggest that since I was alone with my disabled son. Cameras add a sense of security.Julia L. | Expérience générale
Everyone I was in contact with here was always very polite and professional. The facility was clean and well taken care of. I recommend this facility for everyone that needs their services.Craig H. | Expérience générale
Le client n'a pas laissé de commentaire.George C. | Expérience générale
Le client n'a pas laissé de commentaire.George C. | Expérience générale
Great staff, clean safe facilities and the manager Tamesha goes above and beyond.garth w. | Expérience générale
The two ladies that assisted me at this facility were wonderful. They were very friendly, polite, and professional and were able to set me up for a storage unit very efficiently. The storage unit and the building it was in were clean and very well maintained.Craig H. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELA S. | Premières impressions
Angela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.MELBOURNE K. | Premières impressions
Personnel amical.George C. | Premières impressions
Great service.Ricardo R. | Premières impressions
The staff alone made this facility great but the prices and plans for u-haul are crazy high.Johnny A. | Expérience générale
Le client n'a pas laissé de commentaire.TERRELL I. | Expérience générale
Le client n'a pas laissé de commentaire.Eva M. | Expérience générale
Le client n'a pas laissé de commentaire.John K. | Premières impressions
Just always had a hard time getting in contact with the facility via phone.KELSEY B. | Expérience générale
Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needsNanetta R. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT A. | Expérience générale
Le client n'a pas laissé de commentaire.Detrick B. | Premières impressions
We were there at 8:30ish on 3/8. I didn't catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.Susan P. | Premières impressions
Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Merci.TANGELA L. | Premières impressions
Le client n'a pas laissé de commentaire.KELSEY B. | Premières impressions
Le client n'a pas laissé de commentaire.Cory S. | Expérience générale
Le client n'a pas laissé de commentaire.RICARDO V. | Premières impressions
Le client n'a pas laissé de commentaire.Randy D. | Expérience générale
Le client n'a pas laissé de commentaire.rod d. | Expérience générale
Always a pleasure to to business withStephen C. | Premières impressions
I really appreciate the service and staff. Thank you for all you have done.PAUL H. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN JAMAAL M. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Expérience générale
Very friendly staff, everyone was helpful and happy eager to please me and I love it.Alisha M. | Premières impressions
The manager was great to work with.Nancy S. | Expérience générale
Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.Michael A. | Premières impressions
Le client n'a pas laissé de commentaire.Dave D. | Premières impressions
Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.nadelya k. | Premières impressions
Le client n'a pas laissé de commentaire.Cory S. | Premières impressions
Un lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.Martha D. | Premières impressions
Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!Randy D. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra S. | Premières impressions
Le client n'a pas laissé de commentaire.Marjorie B. | Premières impressions
Clerk was very pleasant, attentive and knowledgeableJanice J. | Premières impressions
Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand "the system". Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn't find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.Eric G. | Premières impressions
Le client n'a pas laissé de commentaire.brent m. | Premières impressions
The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.RYAN B. | Premières impressions
Le client n'a pas laissé de commentaire.Adolfo b. | Premières impressions
Le client n'a pas laissé de commentaire.Renee D. | Premières impressions
Le client n'a pas laissé de commentaire.Summer A. | Premières impressions
I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.KIRA G. | Premières impressions
Very helpful with everything that we needed.lenora h. | Premières impressions
New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff's attitude from a customer service perspective.Greg W. | Premières impressions
Excellent service à la clientèle. Made doing business with them easy.Jacquelinegarnet B. | Premières impressions
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