Customer Reviews for U-Haul Moving & Storage of Lake Norman

2 656 évaluations

19116 Statesville Rd   Cornelius, NC 28031

(704) 892-8885

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(704) 892-8885

19116 Statesville Rd
Cornelius, NC 28031

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Josie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie B. 
Évaluation :
5

Everything was great, was even allowed to pick up the truck early

Melody A. 
Évaluation :
4

This was a positive experience with Uhaul! This was the first time using the Cornelius location. Sean was very professional and accommodating. It was a pleasure doing business with him.

Laurence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
3

Make the phone rental more user friendly.

Bryan Bebout B. 
Évaluation :
5

Sean was absolutely fantastic! Great customer service skills and very understanding with my situation

VINCENT J. 
Évaluation :
5

I was very impressed by the professionalism and friendliness of the gentleman working there. He answered all of our questions and overall it was a great experience. I will definitely use this service again.

Lori B. 
Évaluation :
5

Rental agent was awesome! Went above and beyond.

Ronald W. 
Évaluation :
4

Staff at this location was highly courteous, friendly and helpful.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deja H. 
Évaluation :
5

Very helpful.

john N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornelius K. 
Évaluation :
5

Great Staff and Great Service!!!

Kevin S. 
Évaluation :
5

Make logging in and returning the vehicle better. I couldn't log in to my account and had to call the location so they could check my vehicle back in

Timothy E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

esther t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory R.  |  Expérience générale 
Évaluation :
3

Service and trucks were great. There's almost no parking at the location. This affected pick up and drop off.

Mathew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

Sean was very helpful, professional, and informative. He saved the day after a miserable experience at the Mooresville location where my reservation was made. When I arrived at the Mooresville location to pick up my reservation as required, the staff said "we don't have any" and just shrugged their shoulders and said they can't help me. Just left me hanging. They even knew I had a reservation they couldn't fulfill, and did nothing about it. They said "it's just a bad reservation system, I was hoping they would change it from our store because we don't have any". I took it on myself to contact customer service, then regional logistics to eventually get the equipment from Cornelius. Thank you again to Sean in Cornelius.

Bill K. 
Évaluation :
5

Employee that helped me at pick up and return was fantastic. Phenomenal employee that made the experience that much better.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri L. 
Évaluation :
5

Very nice storage facility. Never any problems at all. Would definitely recommend!

Beverly K.  |  Expérience générale 
Évaluation :
2

Had storage since 2015 and when Covid hit my health decline and was unable to pay and they sold my unit

stephanie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B.  |  Premières impressions 
Évaluation :
5

I would use the facilities again, very clean easy access, didn't have to worry about my belongings being safe and secure.

Roman K.  |  Expérience générale 
Évaluation :
5

Loved the process, the staffâ€"easy peasy! Great truck; friendly helpful people; quick process! Fortement recommandé!

GENEVA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

The staff was always friendly and very helpful!!

Shannon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS D. 
Évaluation :
5

Excellent service à la clientèle

Reta H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

auther jackson r.  |  Expérience générale 
Évaluation :
5

Aucun

MICHAEL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE L. 
Évaluation :
5

I had a great experience, as always. I rent trailers from both the Mooresville and Cornelius locations and have never been disappointed.

BRIAN B. 
Évaluation :
5

Hitting Bellamy is awesome

Miyah P.  |  Premières impressions 
Évaluation :
1

Nasty place , roaches , unit had dead animals in storage units. Management drinking on the job. Just completely disrespectful

Justin G.  |  Expérience générale 
Évaluation :
5

Having moved from out of state, the customer service was so much appreciated.

Maggie W.  |  Expérience générale 
Évaluation :
4

To improve this location they should start to look at the customers initial application to make sure it matches with the gas tank before charging a gas fee. If I didn't have my original paper stating the gas level they would have gotten me for $22. I did not appreciate that.

Jalen R. 
Évaluation :
5

The lady that checked me in was very polite, efficient, and knowledgeable. She was very respectful of my time.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARLA R. 
Évaluation :
3

As a paying customer I was very disappointed to come in and find my storage space locked after I had already made my payment twice or at least I thought it was twice the first time whoever was processing the payment did not follow through I got a late notice and then I paid the amount due I went to my storage space a few days later and I was locked out I was very upset saying I had to come from another state to that facility to take care of my things maybe workers don't care in some instances but those are personal things that belong to other people memories special gifts and what have you some may think it might be a little much to feel violated when you have followed protocol I cannot access the things that belong to you it seems that probably a little communication between corporate and locals need to be encouraged over all other services with average

theresa i.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerome M. 
Évaluation :
5

Booking agent was amazing. Systems were giving her trouble while I needed a van within the hour. She hung in there and got it done. Unlike to the first agent I got before her. She was having the same issue only she left the line without asking me to hold never responded after ten or more minutes and never returned. The agent at the front desk were swift and prepared. I was out and back again in a snap.

LATIFAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
2

Upon arrival to my unit…found a purple container that someone had put my items into. When I went to let the manager Julie know what was happening…she said my unit was not locked correctly. She then said that her nite crew should have noticed this & reported to her. Said she was …sorry. I noticed some boxes on top in my unit, near the next unit were open. There is enough of a space for someone to come through on top. She said there is nothing that can be done if someone wants to come into another's unit from the top. Really??? She said that's for AC/heat to come through & that's the way it is. Why can a mesh screen if some sort not be installed to ensure safety for each unit???

SHARON S.  |  Premières impressions 
Évaluation :
5

Staff were professional and friendly. Facility was clean and well lit. I always recommend U-Haul for storage or vehicle rental to family and friends. Security of personal belongings always provides a peace of mind and that is priceless. Thank you U-Haul!

MARY C.  |  Expérience générale 
Évaluation :
5

Great customer service. Vehicle was clean.

ROXANE D. 
Évaluation :
3

The girl that helped me both when I came in to make the reservation and when I. And to pickup was not at all a pleasant person to deal with. The first day I was thinking that she was just having a bad day. The next time was as bad or worse.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R.  |  Expérience générale 
Évaluation :
5

Great equipment and great service

Lawrence H. 
Évaluation :
3

I received a call the night before my pick up date that I couldn't pick up the truck at the time confirmed in my reservation (4pm). They said I would need to come by 3pm. Due to a personal conflict, I could not pick up between 11 and 3 so I told them I could only come at 10:30. I asked if I could keep the rental until 4pm on my return day because I needed it until that time (hence why I booked it that way). I was told no, that I could only return it 2 hours max after the original pick up time or I would be charged an extra day. It felt like a no brainer that good customer service would have been to say 4pm was no problem for return given that their online reservation confirmed 4pm pick up and because of some issue with the Uhaul booking system. In other words they (Uhaul) messed up in allowing a 4pm pick up time, then when they call to tell me so, they won't allow me the extra few hours to return it at 4. On top of that, when I actually went in and picked it up at 1030, I said “ok so I have until 1230 on return day, because if the extra 2 hours?” The guy said “wellll really one hour - I can't guarantee you won't have problems unless it's back by 1130.” The guy working there was courteous, and it's obvious he just didn't want me to have problems. This is a management issue and to me it should have been clear cut when the employee asked his manager about the extension, it should have been granted, as it was Uhaul's mess up that caused the change in pick up times in the first place.

JASON G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory R.  |  Premières impressions 
Évaluation :
5

Please fix the app. It will not let you upload pics of the odometer and fuel. I have to call the 800# each time at return and wait on hold 45+ minutes.

Montie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

I was told I could pick up my U-Haul at 7 am...even drove further to accommodate. Arrived at 7:30 with on one there to help and then had to call and be on hold for over 38 minutes to reach someone to see how to get key.... Not happy at all.

Kendra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD K. 
Évaluation :
5

High mileage and very damaged truck

SEAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIRK M.  |  Premières impressions 
Évaluation :
5

I thought the attendant was pleasant. Easy

Lance M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie J.  |  Expérience générale 
Évaluation :
5

Great service

Douglas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEETAL D. 
Évaluation :
5

Just noticed this, but appears they round up mileage and charged for any extra mile

RICKY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie W.  |  Premières impressions 
Évaluation :
5

All good

Darren G. 
Évaluation :
5

Young man I worked with was knowledgeable, charming and friendly.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY B. 
Évaluation :
4

U-Haul does not guarantee the truck pickup location, and I was told the day before my rental that I would need to pick up the truck at a location 10 miles away. The meant an additional round trip of 20 miles back to the U-Haul location where my furniture was stored- 20 additional miles on my car, and another $20 in mileage fees for the truck that I would be charged for. I was on the phone with a U-Haul customer rep for 20 minutes, asking why I should pay an extra $20 because of U-Haul's inability to have the truck that I had reserved 3 weeks before at my specified location. I understand that U-Haul can't have every truck at every location, but they should be giving a credit for the extra mileage incurred when the pickup location changes, rather than using the change to line their pockets with extra money!

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY W. 
Évaluation :
4

I wasn't aware that there was a per mile charge, a cleaning fee, early drop off fee, etc. What I thought would be $29,95 a day for 4 days turned out to be over $457. I'll check around to other services before using UHaul again.

JULIE M. 
Évaluation :
5

Thanks again for your help

TED O.  |  Expérience générale 
Évaluation :
5

Make mobile check in faster.

Daniel S. 
Évaluation :
5

Helpful comments from the staff and good answers to my questions

anita c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley B. 
Évaluation :
5

No improvement needed at this time..

Ted S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shameka v.  |  Expérience générale 
Évaluation :
5

Efficient ck on and ck out

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
3

Transmission in truck was not working correctly. The clerk needs to go over all promotions and options with the customer. And hire people that know how to communicate.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TED O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keri g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN A. 
Évaluation :
5

I was provided top notch service and the staff went above and beyond to accommodate my needs. Very professional and friendly. I will definitely be returning to this facility in the future and I will be recommending them to my friends as well.

SHONIA L.  |  Premières impressions 
Évaluation :
5

I had the best experience and will definitely recommend to my friends!

Shonia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER B. 
Évaluation :
5

The two gentlemen working Saturday August 21st in the afternoon were exceptional. The truck I had reserved did not come back. They offered me two solutions and helped me decide. They were prompt, polite, and knew their craft. Candidly, the best service I have received in a while from anywhere. Merci.

NICHOLAS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE J. 
Évaluation :
5

My check-in agent was great!

ANN A.  |  Premières impressions 
Évaluation :
5

Hattina and the other staff were wonderful. Everyone was so friendly and helpful. Moving is hard and exhausting enough, and having everyone share a nice word with you makes it so much nicer.

Jhonna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis F. 
Évaluation :
3

Locations are great. However, the last two times the size truck we rented is not at the location we have rented it from and then we have had to drive to the second location. Do t understand this.

Andy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
1

The guy told me to return the truck the next day at no cost, but when i returned it, they charged me for another day which was not fair since the guy at the counter told me to return it at any time before 3PM on the next day.

SAIFKHALED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bonnie o.  |  Expérience générale 
Évaluation :
5

Drop off location was closed when I returned the truck at 6:30 but there was a key slot in the door so it was easy.

Irven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duncan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey C. 
Évaluation :
5

Julie and staff are amazing! Very clean and organized. Renting was made very easy and inviting,

Andrew V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey P.  |  Expérience générale 
Évaluation :
4

Not enough parking for time at the office. It's kind of a mess with people returning stuff and coming and going. DeVonte and the other office worker were really helpful.

Joan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH K. 
Évaluation :
1

This rating is also for the U-Haul center located on Concord Parkway. Customer service and timeliness is below average. I understand theft but if require front, back of a customer's driver's license and a photo headshot. All of these pictures match the person. The need to call three people to confirm is way too much. Why has it changed where a vehicle, U-haul cannot be dropped at any U-haul location? Inconvenience. Again, train your management and personnel with better customer service skills.

Clinton J. 
Évaluation :
3

About a year ago when the pandemic was in full swing. I rented a uhal. the truck was waiting for me and all i had to do was take picture and drive the truck away. Now, i have to go into the uhal store and wait for 4 people to finish their tasks, before I have the employees attention to get my paperwork ready. It is a step back.

Nickalaus P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren G. 
Évaluation :
5

The employee who helped me was so patient answering all my questions and very helpful. Not sure how to spell his name, but Sean and his co-worker were great!

lois v.  |  Premières impressions 
Évaluation :
5

Very helpful as soon as I pulled in. Asked about trailer and said the brake light would be fixed immediately. Seemed actually happy to be there.

NICHOLAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
5

Manager Julie and Shawn were professional, knowledgeable, friendly, and helpful with my storage needs.

MARY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAIE W.  |  Expérience générale 
Évaluation :
5

Everything was great.

Peter F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan c V.  |  Premières impressions 
Évaluation :
5

Julie and the whole team were accommodating and great to work with. I felt like neighbors were watching over our stuff

MARK P.  |  Expérience générale 
Évaluation :
5

Always helpful and professional!

Randall L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Expérience générale 
Évaluation :
5

Julie and her Staff were excellent. They were helpful and courteous. The place was packed but they remained friendly and helpful. Excellent experience.

Micheal W.  |  Premières impressions 
Évaluation :
5

Easy to reservation process. Great service by staff. They were respectful, kind, friendly, very informative and helpful.

Tracey P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMITY O.  |  Expérience générale 
Évaluation :
5

Staff at both facilities I visited were very professional and helpful. Excellent job!

Ron Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah T.  |  Premières impressions 
Évaluation :
5

The ENTIRE staff is ALWAYS so courteous, helpful and friendly!!! I have NEVER not been greeted w/ a smile!!! Even though this location is further than other options, we continue to come to this location because of the exceptional experiences we've had here! We wouldn't trust going anywhere else!!!

Lucia V.  |  Premières impressions 
Évaluation :
5

Great staff, esp owner and clean. Top Drawer place.

William B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Markus H.  |  Expérience générale 
Évaluation :
3

Im not steve i dont know how this got sent to me

Steven S.  |  Expérience générale 
Évaluation :
5

I love the atmosphere and customer service is always wonderful

MONTE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo S.  |  Expérience générale 
Évaluation :
5

Julie was absolutely amazing. She helped me find the perfect unit for all my belongings and showed me exactly where it was. She definitely deserves a raise for how much time and effort she puts into the job. She is definitely an A1 employee.

Amber L.  |  Premières impressions 
Évaluation :
4

julie and her team had the unit ready and were very nice when we arrived.

Todd H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla C.  |  Premières impressions 
Évaluation :
5

The experience was great and Julie was extremely helpful.

Mark L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R.  |  Premières impressions 
Évaluation :
5

Julie LLoyd deserves a promotion and a pay raise. A huge pay raise! My personal experience as a long term multi-unit storage customer has been completely without issue and in a word, excellent, since she took over as mananger! She has always been eager to assist me with suggestions and/or solutions with regard to my storage needs. Additionally, I have rented rented U-Haul moving vans and trucks numerous times over the years and Julie has made certain that I had what I needed, when I needed it, without question! Many times when renting a truck, she has made a "preemptive" courtesy call with regards to my return time, to make sure that if I needed the truck for an additional day, it would be available to me. Most important to me though, is her kindness and eagerness to help in any situation. The phrase, "service with a smile", may well have been coined with Julie in mind, though that doesn't seem sufficient. "Excellence with a smile" better describes Julie and what she does because that is who she is! Thank you Julie! You've made a friend for life! Sincerely, Paul N Harper, Jr

PAUL H.  |  Expérience générale 
Évaluation :
5

Most friendly and best experience with any storage facility. The staff and manager did everything to help us in every way. I will go back there first when I need storage or rentals. Merci!

Kenneth P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANN N.  |  Expérience générale 
Évaluation :
5

The only location we have been using for storage and truck rental for over 8 years now. Staff always goes out of their way to meet your needs.

nickolas l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

Julie was a pleasure to deal with. Thank you!

JOANNE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO M.  |  Expérience générale 
Évaluation :
5

Always helpful staff- calls when they have a question about the rental

KEVIN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan h.  |  Premières impressions 
Évaluation :
5

Julie, and her entire staff, are helpful, friendly and welcoming. And the facility, including the office, property and storage unit is cleaner than anyone would expect! I have used several storage companies and this location is above and beyond the others!!

Leigh M.  |  Expérience générale 
Évaluation :
4

Would have given 5 stars but was charged a late fee because the individual who initially signed me in did not check my new info on my card and update it on my record. The rental charge was declined because the card had expired. I was unaware that my info had not been updated when I came in to request a unit. I was charged a late fee as a result.

NANCY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG A.  |  Expérience générale 
Évaluation :
1

Mold on EVERYTHING. AND rodent activity inside of the storage. The is ALWAYS a piece of equipment that is parked just outside of that unit.. That limits you from driving up close to access the unit

LORRAINE S.  |  Expérience générale 
Évaluation :
5

The people at Lake Norman UHaul are some of the most friendly people I have ever hade the pleasure or working with. And the facility is so clean. They even re-swept and wiped down the walls of my unit just before I started moving my items in!

Leigh M.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. Best experience I have ever had with any U Haul facility.

Bruce L.  |  Premières impressions 
Évaluation :
5

All the staff are helpful and courteous, offering knowledgeable service in a friendly manner. When I requested a change in my initially assigned storage locker, they accommodated my request without hesitation. The facility was always found to be clean with proper COVID practices evident. I definitely recommend this U-Haul facility. If you are planning a self move, check them out before buying boxes & packing materials.

John D.  |  Expérience générale 
Évaluation :
5

Julia went out of her way to help me. She’s great.

William P.  |  Premières impressions 
Évaluation :
5

Casey is a rock star!

Dara W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tabitha c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance C.  |  Expérience générale 
Évaluation :
5

Great, helpful staff!

stefanie j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA M.  |  Expérience générale 
Évaluation :
5

Personnel amical

CRAIG A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen B.  |  Expérience générale 
Évaluation :
5

Nice people

Michael Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raschelle m.  |  Expérience générale 
Évaluation :
5

The staff here is amazing and Julie is awesome 👏🏽 Extremely clean and very accessible.

Cheryl B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W.  |  Expérience générale 
Évaluation :
5

Excellent experience renting a unit at this Uhaul location! Great employees that makes it an outstanding experience; very clean storage units and everyone was very friendly and helpful!!!

jaqulyne s.  |  Expérience générale 
Évaluation :
5

The staff were friendly and professional and the information they provided me about the storage unit and truck rental was very helpful. Great overall experience!

Gary S.  |  Expérience générale 
Évaluation :
5

Ray was very helpful and friendly to deal with. He made it very straightforward and easy to rent. I felt comfortable dealing with him and would recommend them to anyone.

Michael P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaqulyne s.  |  Premières impressions 
Évaluation :
5

Julie, Ray and the rest of the staff were extremely helpful!

James P.  |  Expérience générale 
Évaluation :
5

Great staff! Very helpful and professional.

ann e.  |  Premières impressions 
Évaluation :
5

Julie went out her way to help me in every way. To me she went way beyond to help

Cheryl J.  |  Expérience générale 
Évaluation :
5

We were very impressed with the professional manner the complex was handled and felt like part of your family. Thank you and I'm sure we will require your storage facility again!

Jane E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal C.  |  Premières impressions 
Évaluation :
5

Ray was a massive help and a blessing on a long day. I booked the wrong size and he quickly changed me to a new unit. Unit is clean and feels safe!

Lauren C.  |  Online Move In 
Évaluation :
5

Very attentave. Great customer service. The office has some one always there.

Edward K.  |  Premières impressions 
Évaluation :
1

Sean was extremely helpful, as was Julie when I asked to switch units for ease of backing in my boat. Both very professional and very nice to work with.

robert v.  |  Premières impressions 
Évaluation :
5

I never had a problem

Erin W.  |  Expérience générale 
Évaluation :
2

Had constant issues w/ staff parking in front of our unit. Price was changed when mgmt changed w/ no warning & treated rudely & we could leave if we didn't like it. Door didn't close to the ground.

randy o.  |  Expérience générale 
Évaluation :
5

They were GREAT!

Bonnie B.  |  Expérience générale 
Évaluation :
5

All good, thank you.

robert l.  |  Expérience générale 
Évaluation :
5

Great wine storage area. Very convenient and easy to access. Will recommend to others.

Doug J.  |  Expérience générale 
Évaluation :
4

Parking at the entrance is tight. Everything else met expectations. Staff always helpful.

Ken J.  |  Expérience générale 
Évaluation :
5

The entire staff are so friendly and knowledgeable. If I am ever in the need of a storage unit again, this will be the very first place I will go!

Victoria B.  |  Expérience générale 
Évaluation :
5

Aucun

Andrea A.  |  Expérience générale 
Évaluation :
5

I was only a short term tenant, but the staff at U-Haul Moving and Storage of Lake Norman were top notch. They were very friendly, helpful, and accommodating. Je les recommanderais sans hésiter.

Matthew K.  |  Expérience générale 
Évaluation :
2

friendly staff but... NO parking, so difficult to maneuver. narrow hallways, minimal carts for use, no lights in unit, light in hall not working, so had to use flashlight to find things in unit.

nicole l.  |  Expérience générale 
Évaluation :
5

Excellent facility. Would highly recommend to a friend.

Glenn J.  |  Expérience générale 
Évaluation :
5

Great experience. All the staff I worked with at the Cornelius location were responsive and helpful. The rental truck was clean and reliable, and the storage unit I rented was convenient.

Matthew K.  |  Premières impressions 
Évaluation :
5

Staff was really nice and accommodating.

Brandon D.  |  Premières impressions 
Évaluation :
2

rental and pickup of truck was fairly easy, but was next to impossible to get a hold of anyone, and took days to resolve a billing issue and countless time spent on hold. that is why the low score

nicole l.  |  Premières impressions 
Évaluation :
5

Couldn’t have been happier with the service I received.

Kristin B.  |  Expérience générale 
Évaluation :
5

Great customer service and pricing. Thank you!

RICARDO D.  |  Expérience générale 
Évaluation :
2

loader price was 50 dollars, I agreed. when complete I paid 50 and a 20 dollar tip he was happy. Store staff wants another 30 dollars has harassed me with text and phone calls nonstop.

MARK C.  |  Expérience générale 
Évaluation :
5

The facility is top notch. The staff is very helpful. I would recommend this facility to anyone that needs a storage facility and we will use them again if we need a storage facility.

Steven Z.  |  Expérience générale 
Évaluation :
4

Was very pleased of the kindness shown to my son, Alex, when he moved my contents out. Your actions were very much appreciated, as it was near the time you were closing. Thanks again. Ms Ramona Jordan

RAMONA J.  |  Expérience générale 
Évaluation :
4

I have used this facility many times over 20 years... Very reliable...ktw

Karl T.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Julie, Brittany and Ray were professional, friendly and very helpful during our relocation process. Will certainly use this location if needed in the future.

Mary P.  |  Expérience générale 
Évaluation :
5

Thanks very good attention

Aura R.  |  Expérience générale 
Évaluation :
5

A remodel of my local condo required a temporary move out of my stuff. You provided me with a "one stop shop" with a truck rental, storage space, and moving labor. I had a very positive experience.

Mark S.  |  Expérience générale 
Évaluation :
5

The employee was courteous very helpful she took time to explain and showed me a few storage unit! She was very very helpful!!

Vernon T.  |  Premières impressions 
Évaluation :
5

Office staff was also extremely helpful and would go above and beyond to help our move less stressful

Adam L.  |  Expérience générale 
Évaluation :
5

Nos recibieron muy bien y nos brindaron una Exente Atención Gracias.

Aura R.  |  Premières impressions 
Évaluation :
5

Ease of self move. Manager very helpful.

Jane E.  |  Premières impressions 
Évaluation :
5

Everyone are very friendly and I will return to this location

Ruth E F.  |  Expérience générale 
Évaluation :
5

Wonderful staff has always been very helpful! Facility is well-maintained and secure. Thank you so much!

GLORIA D.  |  Expérience générale 
Évaluation :
5

The whole crew was personable, nice, and laughed the whole time. They really seemed to enjoy what they were doing. The unit was clean except for a rat trap but that is understandable.

Dale R.  |  Premières impressions 
Évaluation :
5

Melissa was an outstanding sales person and responder to my questions. Further, she facilitated check-in in a manner that was smooth, positive, and fun. Now, I am off to pack and move!

John G.  |  Premières impressions 
Évaluation :
5

The people who work here are always friendly and supportive. I've always been happy working with them. The place is kept clean and tidy.

JOANNE E.  |  Expérience générale 
Évaluation :
5

Very convenient. Always friendly staff and willing to help. Parking is a little tight, but people are in and out to make loading/unloading easy.

Jeff G.  |  Expérience générale 
Évaluation :
5

Excellent

Chirstoper C.  |  Expérience générale 
Évaluation :
5

Good people

Walter J.  |  Expérience générale 
Évaluation :
5

Amy and Julie very nice people.

Ruth E F.  |  Réservation 
Évaluation :
5

Easy to enter and exit and at the same time extremely secure. Always clean and moving supplies are abundant. All employees were friendly & provided excellent service. Would return to this location!!!

JOHN P.  |  Expérience générale 
Évaluation :
5

Melissa Neal did everything she could to help us! (loaded truck, changed plans, hurricane on the way) She was fantastic! She went above and beyond and I'm grateful for her service. Well done!!!

Timothy M.  |  Réservation 
Évaluation :
5

Melissa, was very helpful on the phone.

Ruth E F.  |  Réservation 
Évaluation :
5

I want to thank Melissa and staff for making a very frustrating day easier to deal with. They were so vey accomdating with resources and their knowledge of the process. We thank you very much! D

Danna R.  |  Expérience générale 
Évaluation :
5

Staff easy to work with. Employee Julie was especially helpful.

brenda b.  |  Réservation 
Évaluation :
5

Melissa and her staff are the best! One of the best customer Service's experience I ever had! They went well above and beyond to help me out returning my Ihaul truck and getting me situated into my s

Paul P.  |  Réservation 
Évaluation :
5

Great customer service!

Ashley M.  |  Expérience générale 
Évaluation :
5

Great people at this site!

Nancy S.  |  Expérience générale 
Évaluation :
5

Quality facility with a great staff.

WILL L.  |  Expérience générale 
Évaluation :
5

We always use this store even though it is not closest to our home. The service is efficient and always friendly and helpful. You have a very good manger here! It's rare. Please reward her :-)

Kara R.  |  Expérience générale 
Évaluation :
5

Excellente expérience

bill c.  |  Expérience générale 
Évaluation :
4

The truck I used to move in had not been updated with workable wipers , as they were literally falling off as I took truck away . The young lady replaced them promptly though .

Brad M.  |  Expérience générale 
Évaluation :
5

Clean and convenient

Eugine m.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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