Customer Reviews for U-Haul Moving & Storage of Lake Square

Évaluation :

5

Good location. Clean facility. Wish the units came with a light bulb inside.

Évaluation :

5

We love Blake

Évaluation :

5

Nothing as I can see 👀 as of now

Évaluation :

5

U-Haul was very good to me. If I ever need any storage I would definitely come to U-Haul.

Évaluation :

5

I love the general manger he is so sweet

Évaluation :

5

Employee helping with my return was positive and efficient in helping me unhook the trailer for the return

Évaluation :

5

S.O.

Évaluation :

5

Great service from start to finish

Évaluation :

5

Easy drop off no issues.

Évaluation :

5

Great service !!

Évaluation :

5

Blake and the rest of the staff were very professional, knowledgeable and courteous. I had a hitch installed and rented a trailer for the first time and they made it an easy and safe experience.

Évaluation :

5

Customer support was great in correcting a broken piece of equipment before we left the shop

Évaluation :

5

Great service from start to finish.

Évaluation :

5

Had great experience, friendly and helpful would recommend to all

Évaluation :

5

Niecmodern truck

Évaluation :

5

Availability at other/closer uhaul retailers sucked. I had to drive miles from other vendors to get truck I needed. Other than that the experience was very good.

Évaluation :

5

I came in to rent a trailer and Blake was very helpful. Knowing I didn't know how to hook trailer to my car he did it for me, The ball I had was facing down so he let me have one of theirs to make it easier for me. He was very helpful and courteous and I would definitely rent again and recommend this place to all. Thanks again Blake

Évaluation :

2

First of all, they did not show me even how to put the lights on. They should've showed me how to use the equipment before I left the lot. First time renting a cargo van or any equipment from U-Haul. The gas was not on full like they said it was, but I did fill it back up. I did not get credit for the gas not being on full. But they did not hesitate to charge me for the mileage I use, but they did not give me credit for what was not given to me. Their lack of customer service is not there. They need to work on their customer service.

Évaluation :

5

I am a repeat customer. This Uhaul location is my fav

Évaluation :

2

My reservation got switched from a location closer to me to another 5 miles away. If I would have known before I was on my way there, I would have cancelled but I had no choice at that late moment. What went from a $30. Rental went to an $80. Robbery.

Évaluation :

5

they went above and beyond to assist us, special thanks to Brandon

Évaluation :

5

Very nice all around.

Évaluation :

5

No improvement necessary. I will always use UHaul for any trailer/towing needs, especially for long range, and one way requirements. They are always responsive when you give them a call for anything.

Évaluation :

5

Small squeak by wheels - could be a bearing going bad!! Good company and staff!!

Évaluation :

5

My original pick up was supposed to be in Mount Dora , Florida. I had to go to two different locations to pick up the truck that I had a confirmation number for. I had to go to Leesburg, which was way out of my way to pick up the truck. After I was told to go to Eustis. Lack of communication And training. I should not have had to go to three different U-Haul's to get a truck.

Évaluation :

3

I went online a week before my moving date and reserved a 26 foot truck and a hand dolly. When I arrived to pick up the truck I was told they had no dollies to use but I could purchase one for an additional 69-79 dollars which I basically had to do because who moves without using one especially if the two people loading this truck are 64 and 69 years old. So they have a dollies for sale but none to fulfill your rental agreement. Given a weeks advance notice I believe they could have let me know especially since they emailed me 3 times to see if I would be willing to pull a trailer behind and drop it off somewhere along my destination.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The only thing is that we have a location closer to us but they did not have what we wanted and had to go to another location. Just a little inconvenient.

Évaluation :

5

Helpful

Évaluation :

5

Merci.

Évaluation :

5

Super helpful associates!! Blake and Jordy were awesome!

Évaluation :

5

Blonde dude with the red tat was knowledgeable, professional, and knew what he was doing, and the new dude did fine even with rude customers waiting in the line because they’re impatient

Évaluation :

5

The gentleman that helped me was great!

Évaluation :

4

Very quick service

Évaluation :

5

Besides the high cost of using the truck the store itself was great. But come on 0,99 a mile. A 29,95 local rent ended up costing over 100.

Évaluation :

3

place was closed due to no power in town, not thier fault just like it wasnt my fault filling up tank due to no gas due to hurricane but was charged additional 35 dollars

Évaluation :

5

I really appreciate Huey Blake for his help and thought the customer service was amazing.

Évaluation :

5

No suggestions

Évaluation :

4

Met me outside at a dedicated drop off area that was covered. He was very fast and helpful.

Évaluation :

5

It was a good experience Nice … Friendly… Helpful Did a good job

Évaluation :

5

Very friendly and very professional staff

Évaluation :

5

Fantastic! We just pulled straight up to the very clear sign for returning equipment, walked thru a quick functionality check with a rep, and he disconnected everything right there.

Évaluation :

5

On time, on budget, nice clean look to hitch. Second hitch I had installed at this location. Two big thumbs up! 

Évaluation :

5

Excelente customers service. Eustis and Leesburg. James

Évaluation :

3

The 10' truck had transmission problems halfway to my destination. I had to rev the engine constantly to keep it running. I got to my new home I went to do a three- quarter turn the truck wouldn't back up the back tires and axle locked up the wheels wouldn't rotate so I couldn't unload close to my new place. When I left the transmission problems continued I still had to drive with reved up engine. The road was packed with cars leaving the Citrus County due to hurricane Helene evacuation so I took another route back and tacked on more miles glad I did the roads were quieter. I went to the Race Track gas station a half mile from the U-Haul in Leesburg I put $32,2 in the tank to cover the 3/4 . Bryon the manager did care that the truck wasn't working correctly he only complained the tank was $9 short. If any other woman customer had this truck that day I don't know what would have happened. Janine Cox

Évaluation :

3

The attendant was quick and efficient in getting rid of us and on our way.

Évaluation :

5

Excellent service à la clientèle. The rep greeted me outside and un hooked my rental trailer. He asked me how my rental was and after he inspected the trailer we were on our way. Super easy.

Évaluation :

4

Greta Job. Thank you.

Évaluation :

5

We've rented from this location twice. Excellent service!

Évaluation :

3

The van was older, needed some work. Headlights switch was broken and pushed into dash, needed shocks badly. Inside of the van was dirty, I washed the windows inside and out, wiped down the interior. Guys at the office were more than helpful with our rental process.

Évaluation :

5

See above.

Évaluation :

5

Excellent customer service!!!

Évaluation :

5

Very helpful and attentive staff.

Évaluation :

5

I actually didn’t need furniture pads and gave them back to the ubox delivery person

Évaluation :

5

Bryson was again very nice and supportive 👏

Évaluation :

5

Everyone was very nice. It's a great refreshing experience from most stores you shop at today.

Évaluation :

5

The two gentlemen that were working early Saturday morning were absolutely amazing at helping me and making sure I was taking care of . I rented a unit and a truck very good deal . Highly recommend

Évaluation :

5

Quick and simple even though it wasn't as close as several other locations near me. No explanation why, just was told that was the only place I could go. Not the locations fault, it was the reservation department that did not care how far I had to drive to either pick up or bring back this outdated equipment.

Évaluation :

1

My storage unit had bugs I had to get ride of my bedroom set and furniture. My lock was damaged I had to key the locksmith to come out and cut my key off.. staff was no help very disappointed with service I received

Évaluation :

5

The staff was friendly and helpful. The process was easy to rent a storage unit. The unit even came with a lock and had a bait box in it to prevent rodents. I must say I am impressed with how clean and well managed this U-Haul facility is.

Évaluation :

5

The associate who helped us out (I believe his name was Blake? I can't remember, but he was working 7/31/24 at night) was extremely helpful and went above and beyond in giving us customer service. I had caught him just past what would've been closing, but he was willing to help us complete our move in as well as get us secured into a second unit because the first one we had wasn't big enough. Couldn't recommend this place enough!

Évaluation :

5

I loved my temp controlled unit and only gave it up when I moved

Évaluation :

5

Very busy location but staff is efficient, friendly and knowledgeable. Very attentive and easy to work with.

Évaluation :

1

Reserved in April. Received a call the day before to confirm I was keeping my reservation. I told them yes. Got there and they did not have the unit I reserved. Tried to offer me a larger unit for $35 more month which I did not need with first month free, which I already had from renting the uhaul truck. Said he'd give me the larger unit for the same price. Went to the unit and not only was it an outside one (I reserved a climate controlled) but it also had a lock on it. Had to speak with the manager. He gave me a larger climate county unit but stated I had to call him back as he had to figure out how to give me the price of the unit I originally reserved.

Évaluation :

5

I came late after 5 pm due to misguided booking on my part on no climate at another location which i had tp cancel and switch before 5pm

Évaluation :

5

The Leesburg u hail staff and location are great

Évaluation :

5

This facility had excellent customer care and service. I wouldn't hesitate to recommend them. Blair and his staff went above and beyond to assist with any issues we had when we rented a storage unit and a truck. They also were wonderful in communication - we left a transponder in the truck by mistake when we returned it and they called us back almost immediately as soon as it was returned by the next renter to let us know it was located. Also, they were exceptional regarding adjusting a billing issue with the storage unit- we will definitely use this facility again when the need arises. 1 000 000 thank yous Leesburg staff!

Évaluation :

5

Staff was excellent and quick!

Évaluation :

5

Uhaul is great!!

Évaluation :

5

Everything and everyone were great to deal with….

Évaluation :

3

Bryson was trying so hard to make things right for us, our reservation we had made on 4/14. For a 10 x 25 unit wad sold already before I got in there on 4/16 to pay for it, between Bryson and 2 other people, they tried everything to find me something, after being there almost 2 hours and several phone calls later we were given the option of 2 10x10's. 108 and 177 which are close together for the same price of the 10x25 We decided on that and was given the first month free and comments on our reservation for 110 per unit per month. We have already booked a Uhaul trailer to be picked up at an Orlando location for the 27th and then we will be moving our boxes  and some furniture in. Bryson went above and beyond trying to make things right because I was very disappointed and he turned my disappointment into a better place.

Évaluation :

3

Im handicapped and I walk with a cane. I could hardly get anyone to help me at the 441 location.

Évaluation :

1

Very poor customer service/ never answer phone calls and poor attitude when interacting in person

Évaluation :

5

More light by the storage unit would be helpful when accessing the storage unit.

Évaluation :

3

Staff was amazing and did a perfect job and the facility was great. Cart 4 in Building D is horrible. When loaded it is hard to turn as all of the wheels do not roll equally or a few of them are stuck. When I moved in - I let the staff know about the problem. I made several trips back to the unit and also when I moved out the same Cart was still there and not repaired or replaced. One of the staff explained that "Management has known about the problem for some time" Cart 4 Building D. This is an easy fix - just go make it happen.

Évaluation :

5

Absolutely love your manager, Michael! His bedside manner is above and beyond expectation. I got a friend in him who guided me on the details esp since this is my first experience getting a personal storage.

Évaluation :

5

Staff, very friendly, knowledgeable, and accommodating.

Évaluation :

3

My unit had an issue with rodents. One thing about this u-haul place is that they seem to be understaffed. I did not have to have an attendant often but when I did there was always a long wait.

Évaluation :

1

Besides having a disagreement with the General Manager, Michael, the policy of not prorating a customer that cleaned out his rental storage unit on the 5th day of the month, Feb 5th Monday, and was told that I could not get a refund (prorated) on the unused days, 25 days, because they don't go that! I asked what's the reason for not prorating? There was no real reason. I asked are you double dipping ( renting the space out after no return on my automated payment for the rest of the month), and no real answer! To me there is no reason that a company (U-haul of Leesburg Florida) of that size and known reputation would even consider that. But I was wrong and going through the process of doing something about it so this doesn't happen to someone else. Really, U-Haul needs to take unused money from their customers! Wow. I will be calling the BBB on this matter along with bringing it up at the city open to the public meeting.

Évaluation :

5

Michael is an excellent Manager for UHAUL. We've utilized many aspects that they offer: a POD, moving services, storage, materials…thanks Michael for making my family feel safe with our family treasures!!!!

Évaluation :

5

Staff very friendly and helpful. Very professional and competent.

Évaluation :

5

Thank you for being flexible.

Évaluation :

4

It was a lot of delays and long waiting time because of the computer or the cash register whatever it is not cooperating

Évaluation :

5

The staff at this facility has always been extremely helpful over the 8 years that I have stored my items there. If I ever need to use a storage facility again I will definitely be back.

Évaluation :

1

Storage units has roaches and mice. Caused damage to my property. Had heavy amount of water running throughout the units. Between pest damage and water damage I would not recommend facility to anyone. When I called to voice my concerns it was treated as if it was important. I have used U-Haul services for many years, and this will be the last.

Évaluation :

5

I was very impressed with the staff.... ESPECIALLY CHRISTINA!!! She was just awesome!! Very professional and friendly...and knowledgeable. What a refreshing experience! WOULD HIGHLY RECOMMEND TO FRIENDS! And there was a young man there and his first day on the job... He was awesome. Can't remember his name, but I'm sure he'll be a definite attribute to the company!

Évaluation :

5

Been a fan of UHaul for many years and have never end experienced any issues…will always go here first!

Évaluation :

2

Get that wire fixed under the gate, so it's not being constantly hit by lightning and causing an issue with the gate and messing up peoples names in their account. Why pay for something if you're not able to Access it at any time? Absolutely uncalled for.

Évaluation :

5

Uhaul is lucky to have an asset running this location. Catherine is wonderful. Being in customer myself I would definitely want her on my staff if she wasn't already taken. I have seen her in action 10 Stars across the board for her always even when a customer was getting rude with her I watched her keep her calm and treat the customer exactly how the customer should be treated do not lose her and give her a raise. Please show your general manager some appreciation I'm able to do it for my staff at my company and I hope you can at yours I will always use U-Haul in the future thank you for a perfect experience for a year and a half. And thank you Catherine. Michael Carlson Unit #162

Évaluation :

5

Nice people and willing to help. Clean locket and weather controlled.

Évaluation :

5

Kathryn is delightful and efficiently handled our storage needs. Thank you b

Évaluation :

2

Over loaded yard makes driving through a nightmare. Also when turning in the equipment it was in the middle of a hurricane. Not bad weather but a legit hurricane. The manager said ( that's to bad .. if it's not here you get charged an extra day .. if we have days away because of rain we would go out of business ) so I said nothing and walked out. However I contacted my attorney to let them know I plan to fund an inquiry to find out how many people had their safety put at risk because of Uhaul and this policy. Hopefully at the very least the manager of this location loses her job and the corporate office changes this policy. I can afford the extra day but some people cannot and should not be threatened to put their safety at risk because of it.

Évaluation :

5

I would definitely recommend this UHAUL storage location. Clean , friendly and professional. I had a trailer hitch installed, stored belongings and rented equipment. Merci

Évaluation :

3

Initial move-in was not good. Reserved an inside unit. Got there late at night and when I opened the unit it was full of someone else's stuff but no lock on the door. Had to delay my trip back to Jacksonville for a day to get this sorted out. I ended up with an outside unit since inside was now full. And i was not told of the access cut off time so was locked in past midnight. Had to call customer service and they were able to open gate.

Évaluation :

5

So far so good. !

Évaluation :

5

Everything was great and staff was wonderful.

Évaluation :

1

The facility was under construction and portable storage containers were stacked two high all over the place. The way the containers were placed made access/egress to my unit very difficult. The portable containers had to be moved in order to exit the facility. They were cramming 10 pounds of crap into a 5 pound bag. Management was no help. Find another storage facility, this one is a mess.

Évaluation :

1

Was told facility lock would be removed. Arrived during access time but found unit still had facility lock on the unit so could not access. Cost me a day of work to stay in town to take care of getting items in unit a day later. No follow through here... if they tell you something you have to do your own follow up to make sure it happens.

Évaluation :

4

The facility would be excellent if they didn't have all those storage bends around. It made it difficult to get to your unit. The staff was friendly and I always use this uhaul to rent my trucks with no problems. Overall a great experience

Évaluation :

1

I'll leave the actual review in google, worst/unforgettable experience I've ever had. Ripped off, to be continued

Évaluation :

4

I had a problem when I tried to get ahold of the number that they put on our paper and it kept sending me to corporate . Then they would try to connect me again and we'll go back to corporate I never could get through to the main office in Leesburg , I finally had to go in and talk to them in person which is time I didn't Have . When I went in with a reservation number and everything it still took me over an hour and a 1/2 to get Is my unit . But other than that they were really nice they were clean. If I ever need you guys again I will come back thanks

Évaluation :

5

Great people

Évaluation :

3

I did get a unit. There was a miscommunication, the board says one price was being changed another. I wanted an outside pull up unit. It was an indoor unit so I cancelled my unit and my money still has not been released back into my account.

Évaluation :

5

I've had my stuff in storage for three years in Leesburg . I've had struggles like many threw Covid and life in general. And the manager Catherine Anderson has been courteous and so understanding with me the whole time . You are very lucky to have such an asset to U-Haul as Catherine and her staff. With sincere kindness and gratitude Thank You from the bottom of my Heart for taking care of my precious cargo and hiring Catherine .

Évaluation :

1

Poorly maintained rats and all kind of insects will get inside and will eat at your personal belongings. No they won't be replaced, and they won't be held liable. After your personal belongings are damaged under their circumstances, they still expect you to take them and dispose of them yourself.. and this is for 150 a month outside unit… very poorly ran.

Évaluation :

5

Excellent customer service

Évaluation :

5

Very nice service and staff. Would definitely use again. Did have a tiny problem that wasn't their fault and they were quick to resolve it. Appreciate the honesty and quick response time.

Évaluation :

5

Very professional!!

Évaluation :

5

It was clean and a perfect fit for my need.

Évaluation :