Customer Reviews for U-Haul Moving & Storage of Lake Square

Évaluation :

5

The manager was very helpful. Your corporate restriction of having to have the local city on your driver's license to rent a van is a little crazy. I just moved and needed to get some materials from the building store. Getting to the location and having this thrown at me was not appreciated.

Évaluation :

1

Terrible communication. It took me months to get this hitch installed. I called the 800 number on your website and they were just as useless. I am surprised Uhaul is still in business. Any competitor who answered their phone and did what they promised could put you out of business in 36 months.

Évaluation :

1

After getting the truck 3 hours late, I barely got 50 miles and I spent the next 6 hours broke down on the side of the road. Then I got towed 65 miles to my destination, then at 10 PM, 8 hours after I had planned to have the round trip finished, I was give a Lyft to a closed, dark, U-haul parking lot, told there was another 15 ft truck truck for me to drive back home, told the truck #, told that there was a key in a lock box,. They were right about the key, but it didn't fit any small truck on the lot, much less the truck whose # I had been given. I roamed the deserted parking lot, alone, no open business in sight, no place to even sit down in an unknown part of town, for 2 1/2 hours. I talked to multiple reps. from U-Haul, who were clueless as to what I should do now. Texting me every now and then to ask me stupid questions. And all telling me that they would call me back, only one or two out of the dozen I spoke with all day, ever did callback. Finally after midnight, yet another rep said, "Why don't you drive the a 20 ft. truck home, that's what that key goes to. 2 and 1/2 hours it took for someone to tell me that! Finally, after midnight, I started my journey 100 miles home. I have asked repeatedly for a supervisor to call me, none has had the balls. I have already contested the charge with Discover, I have no intention of paying a penny of it.

Évaluation :

5

Great job! Way less time then was thinking it would take :)

Évaluation :

5

I will highly recommend!

Évaluation :

5

Need to update the computers and Wi-Fi at this location to speed up the check in and check out process. It puts the staff at this location in a poor position. Takes them away from other duties and seems like a waste of everyone's time.

Évaluation :

5

Nothing, y'all are perfect

Évaluation :

5

We had Tyree and Richard pack the u-box for a long trip from Florida to Colorado. We had very delicate pieces and very heavy pieces Following the U-Haul recommended one more box then you might need. They were able to get everything in one box. Even a five foot drift wood fish (thanks guys we know it took some maneuvering) They made a day I was dreading to be a truly wonderful experience we would highly recommend them

Évaluation :

4

Good customer service, keep up the good work.

Évaluation :

5

Service was outstanding Do not change what is not broken

Évaluation :

4

I had to go to that uhaul store in leesburg, because i could not rent the item 5x9 utility trailer that i needed at the uhaul down the street from me in mount dora that i like to use. There should be a way to rent items where you do not have to drive so far to pick up your rental.

Évaluation :

2

Don't allow semi trucks to block the parking lot from customers and their rentals. I don't know how you can do this, but I have Verizon and the U-Haul app would not allow me to upload photos to check in my rental.

Évaluation :

5

I have used this location before and the customer service is wonderful. No improvement needed

Évaluation :

4

Very polite and professional the front desk people. Explained pricing and answered all my questions throughly. Technician who performed the installation was also professional.

Évaluation :

5

Everything was great!

Évaluation :

5

Excellent service ! quick & thorough

Évaluation :

5

Can't think of anything

Évaluation :

5

Excellent staff!!!!

Évaluation :

5

Very knowledgeable staff. Felt good about having the install done

Évaluation :

5

Very friendly and helpful

Évaluation :

3

I pre filled out the information requested online but when I arrived at store the employee wanted additional next of kin and was not going to release trailer to me! What kind of nonsense was that. Thank goodness a senior employee dismissed that notion.

Évaluation :

5

Prompt, courteous !!

Évaluation :

5

Totally impressed with help,super efficient and personable, helpful drivers as well as Byron on the phone. We highly recommend this process and very good price ! Boxes were easy to pack due to hooks to attach straps and plenty of blankets ! Everything arrived in perfect condition and all pick up and drop off times were kept and communications excellent ! Highly recommend unbox for moving !!

Évaluation :

4

Did the on line booking. Entered all requested info. Had to do similar paperwork when I picked up trailer. Why?

Évaluation :

3

Initial move-in was not good. Reserved an inside unit. Got there late at night and when I opened the unit it was full of someone else's stuff but no lock on the door. Had to delay my trip back to Jacksonville for a day to get this sorted out. I ended up with an outside unit since inside was now full. And i was not told of the access cut off time so was locked in past midnight. Had to call customer service and they were able to open gate.

Évaluation :

5

Everyone from start to finish was professional and very helpful. Would like to give a special shout out to the woman who delivered our boxes in New Hampshire. She went above and beyond!!!

Évaluation :

4

Marty, the installer was polite, professional and very helpful.

Évaluation :

5

Took their time and made sure all are questions were answered.

Évaluation :

5

Painless process. Thank you!

Évaluation :

1

Customer service was truly lacking. Inside of trailer was dirty

Évaluation :

5

So far so good. !

Évaluation :

5

Everything was great and staff was wonderful.

Évaluation :

3

We rented a 6 x 12 open trailer and got an enclosed 6 x 12. It worked, but not what we requested. We requested the Tavares location, but got the confirmation for the Leesburg location - ??? The employees were rather lackadasical - just didn't seem to care. Very disappointed with the whole U-Haul experience.

Évaluation :

5

Nice facility with great staff.

Évaluation :

4

Moving the box from St Joseph Missouri to Mound City Missouri was a disaster. The contractor you gave us didn't show up on 3/25. I paid personal people to unload and I still had to pay them - they showed up. On 3/25 I made a case with Katherine # 4185212 at 7:30 pm. She said I would hear from someone in 72 hours. I never heard from anyone at UHaul. You just sent a bunch of automated emails. I finally was able to reschedule someone for 4/6 which I had to pay more for. They did a very professional job. BUT I feel U Haul did a poor job. If you weren't able to deliver the box in a timely manner tell me from the start and I would have gotten someone else. This created a lot of stress, unneeded expense (the unloaders I had to pay on 3/25) and the additional expense I had to pay on 4/6.

Évaluation :

5

Continue to employee knowledgeable, well trained employeess.

Évaluation :

5

Thanks

Évaluation :

5

Excellent service and a very friendly, courteous staff!

Évaluation :

5

Hispanic man who checked me in did a great job. Even though the terminal froze and the printer didn't work. Stressful, but he remained calm. Running the office by himself on a Sunday. Kudos to him.

Évaluation :

5

The staff treated me as a VIP. I pulled my car up and they had the trailer mounted quickly on my hitch and we did a check of the lights and I was cleared to go. On returning the trailer the staff saw me pull in and the came out quickly and removed the trailer and my hitch and did the final check-in process right there and I was done and on my way.

Évaluation :

4

Keep up good work, I was happy with everything

Évaluation :

5

Nothing!! You have it right. Great customer experience.

Évaluation :

5

The staff at this location are wonderful! Knowledgable and very nice and very helpful! I commend your manager at this location! She's great!

Évaluation :

5

Great service with a smile

Évaluation :

4

Some items were out of stock: hitch locks etc. When the clerk was helping me the clerk took other calls & assisted other customers. I felt like I was an unwanted or unappreciated customer.

Évaluation :

1

The facility was under construction and portable storage containers were stacked two high all over the place. The way the containers were placed made access/egress to my unit very difficult. The portable containers had to be moved in order to exit the facility. They were cramming 10 pounds of crap into a 5 pound bag. Management was no help. Find another storage facility, this one is a mess.

Évaluation :

3

The ignition switch was messed up and needed to be replaced. Had to jiggle key multiple times to get it to start.

Évaluation :

5

Your staff was friendly and greeted me, made me feel at ease. Marty the installer was great and took time to show me and answer my questions. I am very pleased with the installation and people who helped me. Thank you, Andy

Évaluation :

5

Very friendly and knowledgeable staff. Helpful with our needs. Excellent emplacement!

Évaluation :

2

Waited outside for 10 min. No one came to help unload trailer. Then went inside with boxes to return and asked for help with returning trailer. Had difficulty returning boxes. That took another 10 min. I was then told someone would help me with unloading trailer. We waited another 20 min for help. I would not recommend this location. I asked for Apopka location and that one has never disappointed.

Évaluation :

2

The mileage wasn't correct it was against me and when I went in and said something, the girl said, you have to go on the app and take a picture of it I'm not good with computers or things like that and she said when she gets done with a customer that she just started with she could help me and I just don't think that was good when I brought it back they still charge me for the extra mileage that I did not use. I feel that they don't think that a customer deserves any kind of breaks and they take a vantage of the customer as much as I can. I don't feel comfortable at this particular you Uhaul. This is my third time there in a month and a half and each time I felt the same way something stupid and minor that could've been resolved easily. I don't think I'm gonna go back there anymore. I'll find a different place.

Évaluation :

5

Improve waiting area. Area needs new seating.

Évaluation :

1

Was told facility lock would be removed. Arrived during access time but found unit still had facility lock on the unit so could not access. Cost me a day of work to stay in town to take care of getting items in unit a day later. No follow through here... if they tell you something you have to do your own follow up to make sure it happens.

Évaluation :

5

Staff is excellent.

Évaluation :

3

For this location, be sure the customer is out of the gated yard before locking it. I had to get out of my vehicle and knock on the back door until someone came and opened the gate. For dropoffs in general, I knew of several much closer UHaul drop off spots, but for some reason this location, over a half hour away, was assigned to me. Let customers drop off to the closest lot.

Évaluation :

5

Marty and Myles went above and beyond to provide amazing customer service. These two stopped what they were doing to assist me with an issue, and helped relieve my nerves the entire time. They were incredibly helpful and absolutely deserve recognition.

Évaluation :

1

We had to drive to two locations to get a truck and neither had a truck available even after we had two different reservations. One made by us(a week in advance) and one made made by the first pick up(the morning of after confirming in the system the 2nd location had a truck)location. It took over 1,5 hours to finally get a truck yet no apology made by any of the employees for all of the screw ups on Uhauls part. Your reservation system is horrible and obviously flawed.

Évaluation :

5

Excellent customer service, but a bit short staffed. Folks at this location are doing a great job to keep up. Would clearly recommend.

Évaluation :

5

Everyone was very professional, knowledgeable and courteous. Keep on doing this.

Évaluation :

2

I received an estimate from U-Haul and decided to use them. Everything was great until it was time to have our UBox delivered. They told me it would be $200 more than what they had estimated. I had to pay the additional money or I wouldn't get my items. They didn't care, nor were they willing to investigate.

Évaluation :

4

The facility would be excellent if they didn't have all those storage bends around. It made it difficult to get to your unit. The staff was friendly and I always use this uhaul to rent my trucks with no problems. Overall a great experience

Évaluation :

1

I'll leave the actual review in google, worst/unforgettable experience I've ever had. Ripped off, to be continued

Évaluation :

4

I had a problem when I tried to get ahold of the number that they put on our paper and it kept sending me to corporate . Then they would try to connect me again and we'll go back to corporate I never could get through to the main office in Leesburg , I finally had to go in and talk to them in person which is time I didn't Have . When I went in with a reservation number and everything it still took me over an hour and a 1/2 to get Is my unit . But other than that they were really nice they were clean. If I ever need you guys again I will come back thanks

Évaluation :

5

Great people

Évaluation :

3

I did get a unit. There was a miscommunication, the board says one price was being changed another. I wanted an outside pull up unit. It was an indoor unit so I cancelled my unit and my money still has not been released back into my account.

Évaluation :

5

I've had my stuff in storage for three years in Leesburg . I've had struggles like many threw Covid and life in general. And the manager Catherine Anderson has been courteous and so understanding with me the whole time . You are very lucky to have such an asset to U-Haul as Catherine and her staff. With sincere kindness and gratitude Thank You from the bottom of my Heart for taking care of my precious cargo and hiring Catherine .

Évaluation :

1

Poorly maintained rats and all kind of insects will get inside and will eat at your personal belongings. No they won't be replaced, and they won't be held liable. After your personal belongings are damaged under their circumstances, they still expect you to take them and dispose of them yourself.. and this is for 150 a month outside unit… very poorly ran.

Évaluation :

5

Excellent customer service

Évaluation :

5

Very nice service and staff. Would definitely use again. Did have a tiny problem that wasn't their fault and they were quick to resolve it. Appreciate the honesty and quick response time.

Évaluation :

5

Very professional!!

Évaluation :

5

It was clean and a perfect fit for my need.

Évaluation :

4

The manager at this facility keeps things running smoothly. She is ready to handle any situation that arises and did exactly that for us and the issues that arose for us….. she deserves a raise!!'

Évaluation :

5

The staff was very accommodating, with emergency post hurricane storage. The truck rental debacle is a different story and will deserve a separate review.

Évaluation :

5

I am a repeat customer and will continue to be. Hope the prices stay affordable!!

Évaluation :

3

There are so many U boxes stacked up everywhere people are running into the buildings , I had bugs in my storage unit I'm going to have to go through everything and remove cockroach fecal matter and possibly eggs. Why is storage not pro rated I should not have to pay for the rest of the month for an empty storage unit I'm no longer using if someone else moves into 137 or 113 before the end of the month that's basically double dipping. I would like to have my bill prorated for the half of the month I'm not using my storage units.

Évaluation :

5

Great people to work with at the Leesburg facility.

Évaluation :

5

Office staff extremely helpful and very professional!

Évaluation :

3

Because this site is older, the exterior storage bin has ceiling problems and there is a rat catcher on the floor to poison pests. The staff, though, is great to work with and the bin prices are lower than almost all other storage companies within a 25 mile radius.

Évaluation :

5

Expensive, but you get what you pay for.

Évaluation :

5

A well-run facility with helpful and knowledgeable staff, especially the general manager

Évaluation :

1

When I got the unit the lady that helped was very nice when I left less then 2 weeks earlier the staff that helped me were rude never spoke to a manager like I was told I would and wouldn't give me any kinda money back. When I first got the unit and opened the door there were dead bugs all in it you'd think they would at least sweep it up before letting you rent it. I will not recommend this U-Haul to anyone as a matter of fact I've already told people not to go to you guys

Évaluation :

3

The manager at this facility needs to know what she is doing and not be sending people back and forth. Communication. She also if she paid attention to one customer at a time I could had saved money and time. Poor management!!!!

Évaluation :

2

I didn't care for the way the manager sent me to Ocala because they were closer to my house. I had a storage unit in Leesburg at her facility. I put extra miles on the U-Haul truck and then when I got to Ocala he sent me back to Leesburg. At this time the manager changed her attitude and helped me. I am at this point wasting money putting the trailer stuff in a storage building when I could had left it in the trailer and would had cost me less money. I am so upset over this whole ordeal.

Évaluation :

3

Unit was locked so you still had to visit the desk to get it unlocked. Additionally the climate controlled units were sitting at 100 degrees so that's not climate controlled.

Évaluation :

3

Staff was clear, kind and a joy to work with. The advertising online advised we can move in outside of business hours which was incorrect. There was no option to obtain a key after business hours to move items into unit. That is my only reason for making this experience as Average. Thank you for your time.

Évaluation :

5

The folks were extremely helpful. Thank you.

Évaluation :

3

I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today

Évaluation :

5

Was a good experience

Évaluation :

5

Great location and staff.

Évaluation :

3

When I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I'm assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I'm not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could've cut anybody's lock and there's no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.

Évaluation :

5

Very nice staff

Évaluation :

3

Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.

Évaluation :

4

At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock

Évaluation :

1

The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.

Évaluation :

3

My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.

Évaluation :

5

Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!

Évaluation :

5

Excellent customer service.

Évaluation :

4

Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.

Évaluation :

4

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Évaluation :

5

Thank you! Uhaul made our move less stressful.

Évaluation :

5

Very friendly staff.

Évaluation :

2

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn't receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Évaluation :

1

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Évaluation :

5

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Évaluation :

5

Staff are always friendly and helpful but your computer system is painfully slow.

Évaluation :

5

I will be using uhaul again

Évaluation :

3

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Évaluation :

5

Very friendly staff.

Évaluation :

2

I’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages

Évaluation :

5

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Évaluation :

5

All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji

Évaluation :

5

Staff was always friendly and helpful.

Évaluation :

3

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

Évaluation :

4

I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it's frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn't able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.

Évaluation :

2

Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.

Évaluation :

1

You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.

Évaluation :

5

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 

Évaluation :

1

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities