Customer Reviews for U-Haul Moving & Storage of Lake Square

5 689 évaluations

10128 US Hwy 441   Leesburg, FL 34788
(North of the Lake Square Mall)

(352) 728-4058

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(352) 728-4058

10128 US Hwy 441
Leesburg, FL 34788
(North of the Lake Square Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything was great!

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

demmings H. 
Évaluation :
4

The person was very nice once they were located. They were busy in the yard so I stood around until someone said they would go look for the person I needed. The lady was very helpful and completed my turn-in quickly and made the final experience one which reduced our stress and got this part of our adventure complete.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Excellent customer service and the rental was super clean.

Susan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dena J S. 
Évaluation :
3

The service was ok but the low stink was fifteen miles away from our unload location. We passed several Uhaul centers along the way. Very frustrating.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Keep doing what your doing.

Carl T. 
Évaluation :
3

Unit was locked so you still had to visit the desk to get it unlocked. Additionally the climate controlled units were sitting at 100 degrees so that's not climate controlled.

Joseph H.  |  Online Move In 
Évaluation :
3

Staff was clear, kind and a joy to work with. The advertising online advised we can move in outside of business hours which was incorrect. There was no option to obtain a key after business hours to move items into unit. That is my only reason for making this experience as Average. Thank you for your time.

Kaylah L.  |  Online Move In 
Évaluation :
5

Excellent customer service and the vehicle was a pleasure to drive.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

louise G. 
Évaluation :
5

The staff who helped us was excellent and very helpful

JUNCY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcelo G. 
Évaluation :
1

I used your smallest van to haul one couch 39 miles round trip. it took 4 and 1/2 gallons of gas to fill the tank. No way the van was full. I paid for someone's trip. Will never rent again. Will spread the word.

MICHAEL P. 
Évaluation :
5

You guys rock great product great service as advertised really solid piece of equipment at a really affordable price well done U-Haul I'll be back

MARC L. 
Évaluation :
5

Skye was a huge help. Thanks so much for everything.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY P. 
Évaluation :
3

If people already have an appointment set up they should have a specific person for them. We had to wait in line for 30min . The price was high for the 19,95 truck ended up being 52.50. plus gas only when 20 miles

cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria F. 
Évaluation :
5

Thank you for being prompt and arriving on time and picking up ubox on time.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claritza H. 
Évaluation :
5

Very happy with all help from all the people who I have worked with

judy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas T. 
Évaluation :
5

Nothing, customer service is 100 % on yop of everything, highly recommend!

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudolph R. 
Évaluation :
3

This location was way to far. I had confirmed reservations to pick up my U-Haul two weeks before the needed date. I get a call the day before my one way move out of state sending me an hour from my location to get my truck instead of 30 min where my reservation said it would be in Haysi, VA. The gave me a 60 miles credit which did me no good because I would not have exceeded the original miles. So it cost my time, gas at these prices and my truck was either given to someone else or whatever but my reservation was a joke. Never again. Called go U-Haul they didn't do anything and 2 other main offices and nothing . Also called both Haysi they never answered. Some kind of compensation would be nice for the excess gas and time not to.mention inconvenience or taken something off on my rental costs.

Sharon B. 
Évaluation :
1

Beyond dissatisfied. I drove 25 minutes to pick up an auto transport trailer to drive the whole way back to my home , loaded my vehicle to realize that the straps were damaged. I called them , said a manager was going to call me right away, ( which they never did call) waited…. Unloaded the vehicle, drove another 25 minutes again to see if they could get me another trailer or replace the straps. They fixed the straps in about 20 minutes and then I drove another 25 minutes back to finally use the trailer. When I returned the trailer the same day even, I was told the manager said she was going to discount my price by $10 dollars. I almost fell over. $10 dollars. Really? I'd that a joke I asked and they said that is what the manager said and sorry. Even the employees where like wow. Manager should be reprimanded and the employees trained to look carefully over equipment or a checklist of sorts needs to be filled out. I spent 30$ in diesel alone going back in forth not to mention 5 trips and 2-1/2 hours of wasted time. Avoid this location until it's under new management.

Todd G. 
Évaluation :
5

Thanks it was easy and pleasant to work with them.

Douglas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richerd W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dona D. 
Évaluation :
5

Everything was perfect and smooth on the pick up and delivery! I would highly recommend!

LISA B. 
Évaluation :
5

I love your company!

Robyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

The website would not work when I dropped off the van. I don't want to be charged the $20 fee for the website's shortcomings.

Shimon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

The ladies at this location were very pleasant and helpful, they made the rental process very easy for me!

patricia A. 
Évaluation :
5

They went out of there way to make it easy. The best experience of the whole screw up day. Every one there amazing and very helpful. Best experience I have had a U-Haul place

Andrew P. 
Évaluation :
5

This was my third place to drop off the rental equipment. Driving around no fun but these last people were very helpful. I would use them again.

Andrew P. 
Évaluation :
5

Everything was clean and the representative was very knowledgeable and personable. I think that improvements aren't necessary.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross J. 
Évaluation :
5

Friendly management and good service. A good location to get in and out.

Jerry H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDRES D. 
Évaluation :
5

Excellent service by all!!!

Walter W. 
Évaluation :
3

going to uhaul.com/share uploading a photo did not work so i was not able to check in after hours and was charged $20. I called uhaul that night and wait time was 45-50 minutes. Finally got a refund.

Dennis C. 
Évaluation :
5

The best U-haul outlet I've ever used between Miami and Orlando Promote them all

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA H. 
Évaluation :
5

Nothing. Everything very good

Peter B. 
Évaluation :
5

Loved that people needed outside waiting when I pulled up to drop the truck off and I didn't have to go inside to do so. And I was pleasantly surprised at how clean the truck was, the bed of it was so nice I didn't need the furniture pads.

Gabrial S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Asia G. 
Évaluation :
3

The staff was ok overall but the person who checked us in was kinda rude and would not help me get the car off the hauler.

Amy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Keep up the good work.

JEFFREY O. 
Évaluation :
5

All went very well. Easy pickup. Equipment was in excellent condition. Returned in my hometown which took 10 minutes. Class act all the way.

ROGER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marjory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

The GM Catherine is in my opinion an employee who goes way over the top to satisfy the customer. I was OVERLY IMPRESSED.

David V. 
Évaluation :
5

The Perrine Station, The South Miami Station and the Leesburg station on 441 are excellent

ARMANDO F. 
Évaluation :
1

Attendant acted as if helping me return my rental was a problem. Not friendly or helpful at all.

Vanessa O. 
Évaluation :
5

The guy who rented it out was very friendly and the woman who checked it back in was very efficient. It made the whole transaction very nice.

Abby B. 
Évaluation :
4

The delivery people were great. My problem was the web site which quoted the wrong price for three boxes. When I questioned why when I sent 1 empty box back the price for two was the same as I was quoted for three I was told the interface showed them I was quoted for three but I was seeing the price for two. Makes no sense to me.

Ronald D. 
Évaluation :
5

Everything was well done!

Judith E. 
Évaluation :
3

CALL recipient, not sender when pod arrives and is going to be picked up!!!!!!!!!!!!!!!!!

mary H. 
Évaluation :
5

Again great people

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Nothing very friendly and helpful employees keep those ladies around

Darius K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnell R. 
Évaluation :
5

GREAT JOB GUYS MANAGER WAS SUPER HELPFUL

brian S. 
Évaluation :
5

Good experience both locations

gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy R. 
Évaluation :
5

💯

robert A. 
Évaluation :
1

They didn't have my pickup truck so I was given a big box truck same price. I spent 80 in fas on a 51 dollar rental and basically went no where.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
4

having pickup trucks would be great I haven't seen to many uhal places have them

CURTIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLETOS M. 
Évaluation :
5

Staff was friendly and courteous and the transaction was quick and I rented the truck without a problem

PATTY B. 
Évaluation :
4

Overall a very good experience. I wouldn't hesitate to use Uhaul and ucrate again.

Martha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

Excellent on everything.. I already filled this out something is wrong with this form

Lois S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Nothing. The team was professional and efficient, smoothly checking out the equipment and getting me on my way. Merci!

Walter M. 
Évaluation :
2

ARGUMENTATIVE. Told by central res that I would be getting a discount. Leesburg agent said NO WAY. ALSO said I HAD to drop off at a location FIFTY MILES away from my nearest dealer due to overstock. NOT MY PROBLEM!!! OH... and agent could NOT find my res....wasted SO MUCH time!!!

tim B. 
Évaluation :
5

The folks were extremely helpful. Thank you.

Jonathan W.  |  Premières impressions 
Évaluation :
3

I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today

Kristina r.  |  Online Move In 
Évaluation :
5

Was a good experience

Valentin R.  |  Expérience générale 
Évaluation :
5

Great location and staff.

ERIC J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE S.  |  Premières impressions 
Évaluation :
3

When I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I'm assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I'm not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could've cut anybody's lock and there's no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.

Heather H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Premières impressions 
Évaluation :
5

Very nice staff

Donna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D.  |  Online Move In 
Évaluation :
3

Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.

Mike M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Leavins C.  |  Expérience générale 
Évaluation :
4

At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock

Craig W.  |  Expérience générale 
Évaluation :
1

The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.

Shoncy W.  |  Expérience générale 
Évaluation :
3

My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.

Justin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alecia R.  |  Premières impressions 
Évaluation :
5

Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!

Joy S.  |  Expérience générale 
Évaluation :
5

Excellent customer service.

Cynthia F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T.  |  Expérience générale 
Évaluation :
4

Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.

janice c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen m.  |  Premières impressions 
Évaluation :
4

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Andrew S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene W.  |  Online Move In 
Évaluation :
5

Thank you! Uhaul made our move less stressful.

Jackie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentin R.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

Bobbi D.  |  Premières impressions 
Évaluation :
2

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn't receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Connie K.  |  Expérience générale 
Évaluation :
1

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Asia G.  |  Online Move In 
Évaluation :
5

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Joann P.  |  Premières impressions 
Évaluation :
5

Staff are always friendly and helpful but your computer system is painfully slow.

Eugene W.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia R.  |  Expérience générale 
Évaluation :
5

I will be using uhaul again

Shelby H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa H.  |  Expérience générale 
Évaluation :
3

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Mike M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

MIKE S.  |  Expérience générale 
Évaluation :
2

I’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages

Barbara K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will K.  |  Expérience générale 
Évaluation :
5

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Jackie K.  |  Premières impressions 
Évaluation :
5

All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji

Roberto C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene W.  |  Online Move In 
Évaluation :
5

Staff was always friendly and helpful.

Phyllis C.  |  Expérience générale 
Évaluation :
3

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

KARL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari L.  |  Expérience générale 
Évaluation :
4

I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it's frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn't able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.

ADRIANNE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandy c.  |  Expérience générale 
Évaluation :
2

Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.

JERI R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK M.  |  Premières impressions 
Évaluation :
1

You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.

RONAK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandy c.  |  Premières impressions 
Évaluation :
5

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 

Tytianna B.  |  Premières impressions 
Évaluation :
1

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.

Mary P.  |  Expérience générale 
Évaluation :
1

Sending notices and late charges i find outrageous, besides is expensive.

jaiiro h.  |  Expérience générale 
Évaluation :
1

MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!

Leon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloan Ronada M.  |  Expérience générale 
Évaluation :
5

You are doing fine! (More counter staff would help to reduce wait time).

Keith W.  |  Expérience générale 
Évaluation :
4

We had to rent a larger unit and transition was easy. Definitely would recommend.

THAREASSA G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE T.  |  Premières impressions 
Évaluation :
3

Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again

janice m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C.  |  Expérience générale 
Évaluation :
3

I had mice problems and some of my things were damaged.

BERNICE V.  |  Expérience générale 
Évaluation :
5

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Debra N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA D.  |  Expérience générale 
Évaluation :
1

The manager is rude and tried to charge me extra charges for no reason

JENNIFER P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary j.  |  Expérience générale 
Évaluation :
5

From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Merci.

Thomas G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M.  |  Premières impressions 
Évaluation :
5

Very helpful. Even recommended a great guy to help move larger items.

William L.  |  Expérience générale 
Évaluation :
5

Great experience

Arthur E.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me

Sandy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven b.  |  Expérience générale 
Évaluation :
5

Skye and Alexandria are great. They took good care of my storage and I am grateful!

Jeffery S.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Roberto L.  |  Expérience générale 
Évaluation :
5

The manager at this is incredible she works with you and she’s very well trained.

Ja-Hiya H.  |  Premières impressions 
Évaluation :
4

Broken outside door on E unit took too long to fix.

Gary C.  |  Expérience générale 
Évaluation :
5

Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.

Barbara B.  |  Expérience générale 
Évaluation :
5

Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.

James O.  |  Premières impressions 
Évaluation :
4

The associate was very helpful

MAry J.  |  Premières impressions 
Évaluation :
5

Great Staff and Facility.

New Directions H.  |  Expérience générale 
Évaluation :
5

i never have any problem there, great and cordial customer service

Happy Manatee A.  |  Expérience générale 
Évaluation :
5

Friendly competent staff.

Paul H.  |  Expérience générale 
Évaluation :
5

Thankyou. You went over and above trying to get me a different truck

BONNIE V.  |  Premières impressions 
Évaluation :
5

Had no issues. Served our purpose well!

PRESLEY T.  |  Expérience générale 
Évaluation :
5

Excellent.! Returned moving truck and rented a storage space-excellent people!

Paul S.  |  Premières impressions 
Évaluation :
4

Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus

Jeremiah p.  |  Expérience générale 
Évaluation :
5

Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.

Linda K.  |  Premières impressions 
Évaluation :
5

Everything was handled quickly.

Dennis A D.  |  Premières impressions 
Évaluation :
4

Have a sturdier automatic gate

Haran K.  |  Expérience générale 
Évaluation :
5

Professional staff and friendly

Gertrude M.  |  Premières impressions 
Évaluation :
5

Nice people very helpful

david s.  |  Expérience générale 
Évaluation :
5

Very quick and friendly service with lots of available options.

Susan J.  |  Premières impressions 
Évaluation :
5

I have been a customer for several years and more than pleased with the way the facility has been run.

KENNETH F.  |  Expérience générale 
Évaluation :
5

Quick service

david s.  |  Premières impressions 
Évaluation :
4

The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility

Timothy G.  |  Expérience générale 
Évaluation :
4

Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.

Barbara B.  |  Premières impressions 
Évaluation :