This location was way to far. I had confirmed reservations to pick up my U-Haul two weeks before the needed date. I get a call the day before my one way move out of state sending me an hour from my location to get my truck instead of 30 min where my reservation said it would be in Haysi, VA. The gave me a 60 miles credit which did me no good because I would not have exceeded the original miles. So it cost my time, gas at these prices and my truck was either given to someone else or whatever but my reservation was a joke. Never again. Called go U-Haul they didn't do anything and 2 other main offices and nothing . Also called both Haysi they never answered. Some kind of compensation would be nice for the excess gas and time not to.mention inconvenience or taken something off on my rental costs.
Sharon B.Customer Reviews for U-Haul Moving & Storage of Lake Square
Testimonials From Recent Customers
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Beyond dissatisfied. I drove 25 minutes to pick up an auto transport trailer to drive the whole way back to my home , loaded my vehicle to realize that the straps were damaged. I called them , said a manager was going to call me right away, ( which they never did call) waited…. Unloaded the vehicle, drove another 25 minutes again to see if they could get me another trailer or replace the straps. They fixed the straps in about 20 minutes and then I drove another 25 minutes back to finally use the trailer. When I returned the trailer the same day even, I was told the manager said she was going to discount my price by $10 dollars. I almost fell over. $10 dollars. Really? I'd that a joke I asked and they said that is what the manager said and sorry. Even the employees where like wow. Manager should be reprimanded and the employees trained to look carefully over equipment or a checklist of sorts needs to be filled out. I spent 30$ in diesel alone going back in forth not to mention 5 trips and 2-1/2 hours of wasted time. Avoid this location until it's under new management.
Todd G.Thanks it was easy and pleasant to work with them.
Douglas T.Everything was perfect and smooth on the pick up and delivery! I would highly recommend!
LISA B.I love your company!
Robyn P.The website would not work when I dropped off the van. I don't want to be charged the $20 fee for the website's shortcomings.
Shimon T.The ladies at this location were very pleasant and helpful, they made the rental process very easy for me!
patricia A.They went out of there way to make it easy. The best experience of the whole screw up day. Every one there amazing and very helpful. Best experience I have had a U-Haul place
Andrew P.This was my third place to drop off the rental equipment. Driving around no fun but these last people were very helpful. I would use them again.
Andrew P.Everything was clean and the representative was very knowledgeable and personable. I think that improvements aren't necessary.
Steven G.Friendly management and good service. A good location to get in and out.
Jerry H.Excellent service by all!!!
Walter W.going to uhaul.com/share uploading a photo did not work so i was not able to check in after hours and was charged $20. I called uhaul that night and wait time was 45-50 minutes. Finally got a refund.
Dennis C.The best U-haul outlet I've ever used between Miami and Orlando Promote them all
Mark M.Nothing. Everything very good
Peter B.Loved that people needed outside waiting when I pulled up to drop the truck off and I didn't have to go inside to do so. And I was pleasantly surprised at how clean the truck was, the bed of it was so nice I didn't need the furniture pads.
Gabrial S.The staff was ok overall but the person who checked us in was kinda rude and would not help me get the car off the hauler.
Amy M.Keep up the good work.
JEFFREY O.All went very well. Easy pickup. Equipment was in excellent condition. Returned in my hometown which took 10 minutes. Class act all the way.
ROGER L.The GM Catherine is in my opinion an employee who goes way over the top to satisfy the customer. I was OVERLY IMPRESSED.
David V.The Perrine Station, The South Miami Station and the Leesburg station on 441 are excellent
ARMANDO F.Attendant acted as if helping me return my rental was a problem. Not friendly or helpful at all.
Vanessa O.The guy who rented it out was very friendly and the woman who checked it back in was very efficient. It made the whole transaction very nice.
Abby B.The delivery people were great. My problem was the web site which quoted the wrong price for three boxes. When I questioned why when I sent 1 empty box back the price for two was the same as I was quoted for three I was told the interface showed them I was quoted for three but I was seeing the price for two. Makes no sense to me.
Ronald D.Everything was well done!
Judith E.CALL recipient, not sender when pod arrives and is going to be picked up!!!!!!!!!!!!!!!!!
mary H.Again great people
Gary C.Nothing very friendly and helpful employees keep those ladies around
Darius K.GREAT JOB GUYS MANAGER WAS SUPER HELPFUL
brian S.Good experience both locations
gary T.💯
robert A.They didn't have my pickup truck so I was given a big box truck same price. I spent 80 in fas on a 51 dollar rental and basically went no where.
KEVIN C.having pickup trucks would be great I haven't seen to many uhal places have them
CURTIS M.Staff was friendly and courteous and the transaction was quick and I rented the truck without a problem
PATTY B.Overall a very good experience. I wouldn't hesitate to use Uhaul and ucrate again.
Martha H.Excellent on everything.. I already filled this out something is wrong with this form
Lois S.Nothing. The team was professional and efficient, smoothly checking out the equipment and getting me on my way. Merci!
Walter M.ARGUMENTATIVE. Told by central res that I would be getting a discount. Leesburg agent said NO WAY. ALSO said I HAD to drop off at a location FIFTY MILES away from my nearest dealer due to overstock. NOT MY PROBLEM!!! OH... and agent could NOT find my res....wasted SO MUCH time!!!
tim B.Ellis is a rockstar and went above and beyond to make things great! I arrive back with the truck with the truck at 5:01 and he was still willing to check in the box truck! He had a smile the whole time and was quick and informative! 5 stars for Ellis!
Danielle C.The first drop off location was closed.. there was a lightning storm and the trailer would not release. After getting soaked I was given the Leesburg location. It was 8 miles further away. Once there it took 2 people to get the trailer off but they took care of it.
MARK S.manager and associates that assisted me were not only pleasant, but very professional. it's not often that I have such an enjoyable service provider relationship. please forward my comments to their office on 441 in Leesburg. thank you
ronald M.Poor customer service
Alexandro M.Windshield had large crack. Location for pick-up of UHaul van was changed. No reason given. Person behind counter could use additional customer training.
Glenn R.Drop of was fast and the guy was very friendly.over all the move did work out two and a half days later. I do think if you receive a reservation number for a perticuler date they should have a truck for you not shake your head and say nope next in line.
Jerry W.The folks were extremely helpful. Thank you.
Jonathan W. | Premières impressionsYour website after hours check-in kept kicking me out and not accepting picture I just took. Very annoying.
Karen R.Not a critique, rather a thank you. Thank you for making the necessary changes to my reservation, the phone staff were helpful and courteous.
Catherine C.The stuff is rude and not friendly . Short answers and no greeting whatsoever.When the issue was addressed to the (manager ) she simply was rude too .
Tarik A.Alice was of real help
DANNY T.Uhaul was wonderful working g with us they put problems in our trip
Joe G.Service and equipment were excellent.
JAMES H.Managers at the Leesburg,Florida and the Houghton Lake, MI stores where the best you could have ever had to deal with moving your things. Both managers and the Lady pod delivery drivers where great. If you give awards out for Employees Customer Service,all 4 of them should have received one.
Bobbie H.I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today
Kristina r. | Online Move InWas a good experience
Valentin R. | Expérience généraleGreat location and staff.
ERIC J. | Premières impressionsWhen I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I'm assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I'm not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could've cut anybody's lock and there's no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.
Heather H. | Online Move InVery nice staff
Donna D. | Premières impressionsJust average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.
Mike M. | Expérience généraleAt this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock
Craig W. | Expérience généraleThe unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.
Shoncy W. | Expérience généraleMy only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.
Justin J. | Expérience généraleReally helpful and polite staff who is a pleasure doing business if U-Haul at this location!
Joy S. | Expérience généraleExcellent customer service.
Cynthia F. | Expérience généraleAlex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.
janice c. | Expérience généraleGreat storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.
Andrew S. | Expérience généraleThank you! Uhaul made our move less stressful.
Jackie K. | Expérience généraleVery friendly staff.
Bobbi D. | Premières impressionsI had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn't receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.
Connie K. | Expérience généraleI paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.
Asia G. | Online Move InThe manager and staff was very helpful, polite, and professional. I love this uhaul facility.
Joann P. | Premières impressionsStaff are always friendly and helpful but your computer system is painfully slow.
Eugene W. | Online Move InI will be using uhaul again
Shelby H. | Premières impressionsThere was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.
Mike M. | Premières impressionsVery friendly staff.
MIKE S. | Expérience généraleI’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages
Barbara K. | Expérience généraleYour team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside
Jackie K. | Premières impressionsAll the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji
Roberto C. | Expérience généraleStaff was always friendly and helpful.
Phyllis C. | Expérience généraleDuring the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.
KARL P. | Premières impressionsI had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it's frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn't able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.
ADRIANNE H. | Expérience généraleWhere do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.
JERI R. | Expérience généraleYou charge way too much will never use you in future you took whole month rent when cleared out before the month was over.
RONAK P. | Expérience généraleCatherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable!
Tytianna B. | Premières impressionsWith the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.
Mary P. | Expérience généraleSending notices and late charges i find outrageous, besides is expensive.
jaiiro h. | Expérience généraleMY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!
Leon B. | Expérience généraleYou are doing fine! (More counter staff would help to reduce wait time).
Keith W. | Expérience généraleWe had to rent a larger unit and transition was easy. Definitely would recommend.
THAREASSA G. | Expérience généraleBeing required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again
janice m. | Expérience généraleI had mice problems and some of my things were damaged.
BERNICE V. | Expérience généraleJeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service
Debra N. | Online Move InThe manager is rude and tried to charge me extra charges for no reason
JENNIFER P. | Expérience généraleFrom bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Merci.
Thomas G. | Expérience généraleVery helpful. Even recommended a great guy to help move larger items.
William L. | Expérience généraleGreat experience
Arthur E. | Premières impressionsThe staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me
Sandy R. | Expérience généraleSkye and Alexandria are great. They took good care of my storage and I am grateful!
Jeffery S. | Expérience généraleExcellent service à la clientèle
Roberto L. | Expérience généraleThe manager at this is incredible she works with you and she’s very well trained.
Ja-Hiya H. | Premières impressionsBroken outside door on E unit took too long to fix.
Gary C. | Expérience généraleKarl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.
Barbara B. | Expérience généraleEveryone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.
James O. | Premières impressionsThe associate was very helpful
MAry J. | Premières impressionsGreat Staff and Facility.
New Directions H. | Expérience généralei never have any problem there, great and cordial customer service
Happy Manatee A. | Expérience généraleFriendly competent staff.
Paul H. | Expérience généraleThankyou. You went over and above trying to get me a different truck
BONNIE V. | Premières impressionsHad no issues. Served our purpose well!
PRESLEY T. | Expérience généraleExcellent.! Returned moving truck and rented a storage space-excellent people!
Paul S. | Premières impressionsYour staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus
Jeremiah p. | Expérience généraleClean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.
Linda K. | Premières impressionsEverything was handled quickly.
Dennis A D. | Premières impressionsHave a sturdier automatic gate
Haran K. | Expérience généraleProfessional staff and friendly
Gertrude M. | Premières impressionsNice people very helpful
david s. | Expérience généraleVery quick and friendly service with lots of available options.
Susan J. | Premières impressionsI have been a customer for several years and more than pleased with the way the facility has been run.
KENNETH F. | Expérience généraleQuick service
david s. | Premières impressionsThe access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility
Timothy G. | Expérience généraleJeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.
Barbara B. | Premières impressionsGreat service as usual.
William B. | Expérience généraleAucun
KATHRYN P. | Expérience généraleEveryone was very nice.
Sonja T. | Expérience généraleGreat people, very friendly.
Sonja T. | Premières impressionsEveryone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!
CORRIE S. | Premières impressionsworkers were friendly and the process was quick. Just what I was looking for.
Robert Z. | Premières impressions.
florence m. | Expérience généraleWe enjoyed doing business with U haul. Have recommended them to many people.
Mary H. | Expérience généraleStaff was on point.
brittany b. | Expérience généraleI used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.
Krystal r. | Expérience généraleMy Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.
Donald T. | Expérience généraleMy storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .
Linda D. | Expérience généraleVery happy no problems
Chevis D. | Premières impressionsThey were very friendly and helpful. I would use them again
Harrison E. | Premières impressionsVery helpful and informative. Thank you for your service.
Ernstine T. | Premières impressionsWe closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience
NATHANAEL F. | Expérience généraleWill use U-Haul again when necessary.
Jim M. | Expérience généraleTimely service and the facility is very clean.
Jim M. | Premières impressionsVery helpful and friendly service
robert S. | Premières impressions.
CHRIS C. | Expérience généraleEasy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.
Linette C. | Expérience généraleCompletley Satisfied.
David E. | Expérience généraleOur Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Merci.
Vito L. | Expérience généraleVery professional. Ihave recommended others .
John R. | Expérience généraleThe customer service, store, and storage areas were extremely clean and organized.
florence m. | RéservationU-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Merci.
SANDRA R. | Expérience généraleWas never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.
kathleen w. | Expérience généraleA+
Terry W. | Expérience généraleBrady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Merci.
Sherry L. | Expérience généraleThe staff was very courteous and helpful.
Donna H. | RéservationWhen we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was
David B. | Expérience généraleOnly problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy
Greg P. | RéservationI was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.
regina o. | Expérience généraleEverybody was real nice especially Eddie.
jimmy a. | Expérience généraleWould recommend to anyone
Sharon M. | Expérience généraleHappy with service. Friendly & knowledgeable staff
Cheryl M. | Expérience généraleI won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again
Arnold K. | RéservationWe had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility
TIMOTHY E. | Expérience généraleDo not leave any extra gas than what you started with, they do not give refunds!
Jerry B. | RéservationWonderful
Betty E. | Expérience généraleThanks Brady & Edward they were great
michael m. | Expérience généralegreat place nice people Brady very helpful
michael m. | RéservationLocation was convenient and personnel were friendly and helpful
LAVONNE D. | Expérience généraleU haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded
Patricia H. | Expérience généraleStaff went above and beyond to make sure I was taken care of and satisfied.
Angela M. | RéservationVery helpful and courteous!!!!
Sheila D. | RéservationVery well stocked, clean and convenient facility. Staff was very friendly and helpful.
GILBERT P. | Expérience généraleExcellent service
Matthew B. | Expérience généraleVery friendly and professional staff. Clean unit and facility.
Ebonie S. | Expérience généraleAllison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.
Michelle O. | Expérience généraleWish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.
Francis M. | Expérience généraleFirst time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.
Yvonne E. | Expérience généraleExcellent service.
Kyaw M. | Expérience généraleAmazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.
John R. | Expérience généraleExcellent location, facility, and staff. I highly recommend it to all.
anthony d. | Expérience généraleOne negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.
Cynthia F. | Expérience généraleFacility was clean, they meet our needs
Tia S. | Expérience généraleStaff was very nice, helpful and friendly. They got me in and out quickly.
Arthur M. | Expérience généraleChris seemed to always be there and was helpful during my transition from the north.
Christopher N. | Expérience générale