Customer Reviews for U-Haul Moving & Storage of Lake Square

Évaluation :

5

Everything was perfect and smooth on the pick up and delivery! I would highly recommend!

Évaluation :

5

I love your company!

Évaluation :

5

The website would not work when I dropped off the van. I don't want to be charged the $20 fee for the website's shortcomings.

Évaluation :

5

The ladies at this location were very pleasant and helpful, they made the rental process very easy for me!

Évaluation :

5

They went out of there way to make it easy. The best experience of the whole screw up day. Every one there amazing and very helpful. Best experience I have had a U-Haul place

Évaluation :

5

This was my third place to drop off the rental equipment. Driving around no fun but these last people were very helpful. I would use them again.

Évaluation :

5

Everything was clean and the representative was very knowledgeable and personable. I think that improvements aren't necessary.

Évaluation :

5

Friendly management and good service. A good location to get in and out.

Évaluation :

5

Excellent service by all!!!

Évaluation :

3

going to uhaul.com/share uploading a photo did not work so i was not able to check in after hours and was charged $20. I called uhaul that night and wait time was 45-50 minutes. Finally got a refund.

Évaluation :

5

The best U-haul outlet I've ever used between Miami and Orlando Promote them all

Évaluation :

5

Nothing. Everything very good

Évaluation :

5

Loved that people needed outside waiting when I pulled up to drop the truck off and I didn't have to go inside to do so. And I was pleasantly surprised at how clean the truck was, the bed of it was so nice I didn't need the furniture pads.

Évaluation :

3

The staff was ok overall but the person who checked us in was kinda rude and would not help me get the car off the hauler.

Évaluation :

5

Keep up the good work.

Évaluation :

5

All went very well. Easy pickup. Equipment was in excellent condition. Returned in my hometown which took 10 minutes. Class act all the way.

Évaluation :

5

The GM Catherine is in my opinion an employee who goes way over the top to satisfy the customer. I was OVERLY IMPRESSED.

Évaluation :

5

The Perrine Station, The South Miami Station and the Leesburg station on 441 are excellent

Évaluation :

1

Attendant acted as if helping me return my rental was a problem. Not friendly or helpful at all.

Évaluation :

5

The guy who rented it out was very friendly and the woman who checked it back in was very efficient. It made the whole transaction very nice.

Évaluation :

4

The delivery people were great. My problem was the web site which quoted the wrong price for three boxes. When I questioned why when I sent 1 empty box back the price for two was the same as I was quoted for three I was told the interface showed them I was quoted for three but I was seeing the price for two. Makes no sense to me.

Évaluation :

5

Everything was well done!

Évaluation :

3

CALL recipient, not sender when pod arrives and is going to be picked up!!!!!!!!!!!!!!!!!

Évaluation :

5

Again great people

Évaluation :

5

Nothing very friendly and helpful employees keep those ladies around

Évaluation :

5

GREAT JOB GUYS MANAGER WAS SUPER HELPFUL

Évaluation :

5

Good experience both locations

Évaluation :

5

💯

Évaluation :

1

They didn't have my pickup truck so I was given a big box truck same price. I spent 80 in fas on a 51 dollar rental and basically went no where.

Évaluation :

4

having pickup trucks would be great I haven't seen to many uhal places have them

Évaluation :

5

Staff was friendly and courteous and the transaction was quick and I rented the truck without a problem

Évaluation :

4

Overall a very good experience. I wouldn't hesitate to use Uhaul and ucrate again.

Évaluation :

5

Excellent on everything.. I already filled this out something is wrong with this form

Évaluation :

5

Nothing. The team was professional and efficient, smoothly checking out the equipment and getting me on my way. Merci!

Évaluation :

2

ARGUMENTATIVE. Told by central res that I would be getting a discount. Leesburg agent said NO WAY. ALSO said I HAD to drop off at a location FIFTY MILES away from my nearest dealer due to overstock. NOT MY PROBLEM!!! OH... and agent could NOT find my res....wasted SO MUCH time!!!

Évaluation :

5

Ellis is a rockstar and went above and beyond to make things great! I arrive back with the truck with the truck at 5:01 and he was still willing to check in the box truck! He had a smile the whole time and was quick and informative! 5 stars for Ellis!

Évaluation :

5

The first drop off location was closed.. there was a lightning storm and the trailer would not release. After getting soaked I was given the Leesburg location. It was 8 miles further away. Once there it took 2 people to get the trailer off but they took care of it.

Évaluation :

5

manager and associates that assisted me were not only pleasant, but very professional. it's not often that I have such an enjoyable service provider relationship. please forward my comments to their office on 441 in Leesburg. thank you

Évaluation :

1

Poor customer service

Évaluation :

3

Windshield had large crack. Location for pick-up of UHaul van was changed. No reason given. Person behind counter could use additional customer training.

Évaluation :

5

Drop of was fast and the guy was very friendly.over all the move did work out two and a half days later. I do think if you receive a reservation number for a perticuler date they should have a truck for you not shake your head and say nope next in line.

Évaluation :

5

The folks were extremely helpful. Thank you.

Évaluation :

3

Your website after hours check-in kept kicking me out and not accepting picture I just took. Very annoying.

Évaluation :

4

Not a critique, rather a thank you. Thank you for making the necessary changes to my reservation, the phone staff were helpful and courteous.

Évaluation :

1

The stuff is rude and not friendly . Short answers and no greeting whatsoever.When the issue was addressed to the (manager ) she simply was rude too .

Évaluation :

5

Alice was of real help

Évaluation :

3

Uhaul was wonderful working g with us they put problems in our trip

Évaluation :

5

Service and equipment were excellent.

Évaluation :

5

Managers at the Leesburg,Florida and the Houghton Lake, MI stores where the best you could have ever had to deal with moving your things. Both managers and the Lady pod delivery drivers where great. If you give awards out for Employees Customer Service,all 4 of them should have received one.

Évaluation :

2

Improve your customer service. I reanted a 15 foot truck to transport my storage goods from a 15 ft locker (B118to A smaller unit your truck never left the lot one trip from old unit to new unit. I was charge for 3 miles, only drove 4 tenth of mile. It took Nicole 15 minutes to check truck back in. I went out and she was on personal phone call. Josh while waiting on Nicole waited on another customer only to leave me sand 3 other customer waiting in line. Nicole never returned to lobby. Bad customer service. Look up my account see that I Have spent over 1 500 dollars in the last three months. Guess what it will not happen any more. Ernie Anderson

Évaluation :

3

I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today

Évaluation :

5

Rented a pull 4x8 behind trailer but when we went to load it the door was to small to get the furniture in. Went back and they quickly took care of me by getting a larger trailer.

Évaluation :

5

Was a good experience

Évaluation :

5

Great location and staff.

Évaluation :

3

When I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I'm assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I'm not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could've cut anybody's lock and there's no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.

Évaluation :

5

Very nice staff

Évaluation :

3

Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.

Évaluation :

4

At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock

Évaluation :

1

The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.

Évaluation :

3

My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.

Évaluation :

5

Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!

Évaluation :

5

Excellent customer service.

Évaluation :

4

Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.

Évaluation :

4

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Évaluation :

5

Thank you! Uhaul made our move less stressful.

Évaluation :

5

Very friendly staff.

Évaluation :

2

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn't receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Évaluation :

1

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Évaluation :

5

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Évaluation :

5

Staff are always friendly and helpful but your computer system is painfully slow.

Évaluation :

5

I will be using uhaul again

Évaluation :

3

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Évaluation :

5

Very friendly staff.

Évaluation :

2

I’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages

Évaluation :

5

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Évaluation :

5

All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji

Évaluation :

5

Staff was always friendly and helpful.

Évaluation :

3

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

Évaluation :

4

I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it's frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn't able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.

Évaluation :

2

Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.

Évaluation :

1

You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.

Évaluation :

5

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 

Évaluation :

1

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.

Évaluation :

1

Sending notices and late charges i find outrageous, besides is expensive.

Évaluation :

1

MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!

Évaluation :

5

You are doing fine! (More counter staff would help to reduce wait time).

Évaluation :

4

We had to rent a larger unit and transition was easy. Definitely would recommend.

Évaluation :

3

Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again

Évaluation :

3

I had mice problems and some of my things were damaged.

Évaluation :

5

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Évaluation :

1

The manager is rude and tried to charge me extra charges for no reason

Évaluation :

5

From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Merci.

Évaluation :

5

Very helpful. Even recommended a great guy to help move larger items.

Évaluation :

5

Great experience

Évaluation :

5

The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me

Évaluation :

5

Skye and Alexandria are great. They took good care of my storage and I am grateful!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The manager at this is incredible she works with you and she’s very well trained.

Évaluation :

4

Broken outside door on E unit took too long to fix.

Évaluation :

5

Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.

Évaluation :

5

Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.

Évaluation :

4

The associate was very helpful

Évaluation :

5

Great Staff and Facility.

Évaluation :

5

i never have any problem there, great and cordial customer service

Évaluation :

5

Friendly competent staff.

Évaluation :

5

Thankyou. You went over and above trying to get me a different truck

Évaluation :

5

Had no issues. Served our purpose well!

Évaluation :

5

Excellent.! Returned moving truck and rented a storage space-excellent people!

Évaluation :

4

Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus

Évaluation :

5

Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.

Évaluation :

5

Everything was handled quickly.

Évaluation :

4

Have a sturdier automatic gate

Évaluation :

5

Professional staff and friendly

Évaluation :

5

Nice people very helpful

Évaluation :

5

Very quick and friendly service with lots of available options.

Évaluation :

5

I have been a customer for several years and more than pleased with the way the facility has been run.

Évaluation :

5

Quick service

Évaluation :

4

The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility

Évaluation :

4

Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.

Évaluation :

5

Great service as usual.

Évaluation :

5

Aucun

Évaluation :

5

Everyone was very nice.

Évaluation :

5

Great people, very friendly.

Évaluation :

5

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

Évaluation :

5

workers were friendly and the process was quick. Just what I was looking for.

Évaluation :

5

.

Évaluation :

5

We enjoyed doing business with U haul. Have recommended them to many people.

Évaluation :

4

Staff was on point.

Évaluation :

5

I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.

Évaluation :

5

My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.

Évaluation :

3

My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .

Évaluation :

5

Very happy no problems

Évaluation :

5

They were very friendly and helpful. I would use them again

Évaluation :

5

Very helpful and informative. Thank you for your service.

Évaluation :

4

We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience

Évaluation :

5

Will use U-Haul again when necessary.

Évaluation :

5

Timely service and the facility is very clean.

Évaluation :

5

Very helpful and friendly service

Évaluation :

5

.

Évaluation :

4

Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.

Évaluation :

5

Completley Satisfied.

Évaluation :

5

Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Merci.

Évaluation :

5

Very professional. Ihave recommended others .

Évaluation :

5

The customer service, store, and storage areas were extremely clean and organized.

Évaluation :

5

U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Merci.

Évaluation :

5

Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.

Évaluation :

5

A+

Évaluation :

5

Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Merci.

Évaluation :

5

The staff was very courteous and helpful.

Évaluation :

3

When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was

Évaluation :

4

Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy

Évaluation :

5

I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.

Évaluation :

5

Everybody was real nice especially Eddie.

Évaluation :

5

Would recommend to anyone

Évaluation :

5

Happy with service. Friendly & knowledgeable staff

Évaluation :

4

I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again

Évaluation :

5

We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility

Évaluation :

4

Do not leave any extra gas than what you started with, they do not give refunds!

Évaluation :

5

Wonderful

Évaluation :

5

Thanks Brady & Edward they were great

Évaluation :

5

great place nice people Brady very helpful

Évaluation :

5

Location was convenient and personnel were friendly and helpful

Évaluation :

5

U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded

Évaluation :

5

Staff went above and beyond to make sure I was taken care of and satisfied.

Évaluation :

5

Very helpful and courteous!!!!

Évaluation :

5

Very well stocked, clean and convenient facility. Staff was very friendly and helpful.

Évaluation :

5

Excellent service

Évaluation :

5

Very friendly and professional staff. Clean unit and facility.

Évaluation :

5

Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.

Évaluation :

2

Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.

Évaluation :

5

First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.

Évaluation :

5

Excellent service.

Évaluation :

1

Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.

Évaluation :

5

Excellent location, facility, and staff. I highly recommend it to all.

Évaluation :

5

One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.

Évaluation :

5

Facility was clean, they meet our needs

Évaluation :

5

Staff was very nice, helpful and friendly. They got me in and out quickly.