Customer Reviews for U-Haul Moving & Storage of Lake Square

6 655 évaluations

10128 US Hwy 441   Leesburg, FL 34788
(North of the Lake Square Mall, Next to Olive Garden)

(352) 728-4058

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(352) 728-4058

10128 US Hwy 441
Leesburg, FL 34788
(North of the Lake Square Mall, Next to Olive Garden)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The heavy set girl behind counter needs to take bath, and get some customers relations training!!!

Melvin Bosch 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin Pezoldt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori plegge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Tobin 
Évaluation :
5

Nothing I rent from your location for 2 reasons close to home and I can usually be out in 15 to twenty minutes

Michael Spoon 
Évaluation :
5

Very professional staff, and very quick turnaround time. The service was awesome.

Norman Beauchesne 
Évaluation :
5

This is always a great place and manager goes all out.

peter hardy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Reagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Powell 
Évaluation :
1

Very poor customer service/ never answer phone calls and poor attitude when interacting in person

CHRISTOPHER DI PIETRO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY STEVENS 
Évaluation :
5

The installer did an excellent job.

Thomas Taber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Moser 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clint Neudauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Blair 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES GRANT  |  Expérience générale 
Évaluation :
5

Ordered Parts arrive for installation sooner. Leesburg Team was superb. Thanks

JACK WOODWARD 
Évaluation :
5

Very friendly and also vary helpful

jeff deaton 
Évaluation :
5

Everything was ready to go when I picked up the trailer. The man in charge was very friendly and helpful.

KENNETH LESLIE SERO 
Évaluation :
5

Very prompt help. Was on and out within minutes.

Donna Cothran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan De Marco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben Hermon 
Évaluation :
5

More light by the storage unit would be helpful when accessing the storage unit.

Elizabeth Wendt  |  Expérience générale 
Évaluation :
5

Very helpful staff

Winston Mo 
Évaluation :
4

Service lady at the desk was sort of grumpy which was a turn off I was the only customer so didn't need to be that way. Checkout and return of trailer and pick up of my Ubox original was a longer process than I think it needs to be. But happy overall. Wish there was a uhaul closer to the villages, Florida

Brian Hirakami 
Évaluation :
5

Service was fast and friendly. Facility was clean. Will definitely use this U-Haul facility again.

George Kaufman 
Évaluation :
5

great personnel

Robert DeCesaris 
Évaluation :
5

The whole rental experience was great. Easy and fast arrangements made with pleasant staff. Pickup process was simple. The cargo van was easy to drive and maneuver. Drop off and inspection went fast. I will not hesitate to rent from them again.

Sheryl Nesbit 
Évaluation :
5

Fast, friendly, and no hassle service.

Joshua Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Clemmer 
Évaluation :
5

The manager was excellent to work with. He was knowledgeable and nice.

Tan Nguyen 
Évaluation :
3

Staff was amazing and did a perfect job and the facility was great. Cart 4 in Building D is horrible. When loaded it is hard to turn as all of the wheels do not roll equally or a few of them are stuck. When I moved in - I let the staff know about the problem. I made several trips back to the unit and also when I moved out the same Cart was still there and not repaired or replaced. One of the staff explained that "Management has known about the problem for some time" Cart 4 Building D. This is an easy fix - just go make it happen.

Kent Blumenshine  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Clark 
Évaluation :
5

I was in and out in no time. The hitch installation was much quicker then I was expecting it to be, and it looks great.

John Roland 
Évaluation :
4

Everyone in the facility were very helpful and knowledgeable.

Peter Tarby 
Évaluation :
5

Absolutely love your manager, Michael! His bedside manner is above and beyond expectation. I got a friend in him who guided me on the details esp since this is my first experience getting a personal storage.

PATROCENIA MATTHEW  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tesha Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Lamm  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry stone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Quebbeman 
Évaluation :
5

This u,- haul location is the best. Awesome friendly and knowledgeable staff, well stocked with all items. I'd rate it a 10 out of 10

DAVID Macmillan 
Évaluation :
5

Nothing....was well treated, great customer srvice

merril gray 
Évaluation :
5

The actual truck was very rough as far as driving it. It sounded like a lawn mower and moved about as fast as one. As far as customer service top knotch.

Martha Hassall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian jacobson  |  Premières impressions 
Évaluation :
5

Staff, very friendly, knowledgeable, and accommodating.

douglas PARR  |  Premières impressions 
Évaluation :
5

I was told by the 800 number it was a hard install for my hitch that I would have to drop it off so I was really worried about going without a vehicle yet when I got there the guy told me 45 minutes so I went next door to Olive Garden ordered my lunch before I got halfway done my bowl of soup 28 minutes I got a text saying it was finished they were so efficient I'd go back there for anything I needed I've been using that same u-haul center for gosh since the 80s and they've always been awesome that's why I keep going back!!!👍✌️😎

Steven Williams 
Évaluation :
5

I had a hitch and wiring installed. It only took an hour to complete the entire process. Very professional looking and the wiring is convinetly located for quick and easy hook up.

STEVEN STANLEY 
Évaluation :
5

We had an excellent experience. Both the staff in Wisconsin and in Florida were extremely friendly. Everything arrived safely. Nothing broken. We were very pleased with the whole experience.

Alan Frey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Bernard 
Évaluation :
5

Great staff, installation done expediently!

Debra Britt 
Évaluation :
5

Fast and friendly, quick easy pick up and quick easy drop off.

James Rhew 
Évaluation :
5

I was very satisfied. Martin was great at installing the hitch. He knew exactly what to do.

Jeff Severyn 
Évaluation :
5

Need more space for vehicles

Frederick West 
Évaluation :
5

Excellent service à la clientèle. Everything went smoothly. Je les recommande fortement. 

Art Hamlin 
Évaluation :
5

They always have the trailer or truck I need. I always drive little further to use their location

Leo Shelko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rod fyre 
Évaluation :
2

Our appointment was cancelled the morning of the appointment and the next available appointment was not for another few weeks. That was not going to work for us. We cam in and purchased the equipment and installed it ourselves. One item that they said that we needed did not have a part number just a price of $25.00. We actually do not need that price and now can not return that item because it does not have a part number with it and we are now back in Georgia. Over all I am not very happy with our experience. I fully understand that emergencies happen but it sure was bad timing for us trying to get back home with a new trailer.

Vicki Swan 
Évaluation :
5

Very polite customer service. The pickup was efficient and clean and well maintained

edwin smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Siegrist 
Évaluation :
5

Nothing I can think of.

Henry Samples 
Évaluation :
5

Everything was great thanks

Patricia Volner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan Fisher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Derocker 
Évaluation :
1

Mis tres cajas llegaron diferente día , cometieron un error y yo pagué las consecuencias, yendo a comer varios días a restaurante, durmiendo en colchón de aire, La chica de Decatur fue muy amable y profesional y alfin me llegaron las cajas pendientes, fuero varios días de frustración por culpa de la falta de profesionalismo del personal de entrega.

Rafael Abbrescia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Vargas  |  Expérience générale 
Évaluation :
4

It didn't take as long as I thought it would. Installation looked good

hank krabbe 
Évaluation :
3

We were charged for fuel but when we picked up the truck it had no fuel. We shouldn't have had to fill it up at the beginning and then get charged at the end for fuel. Also we returned a trailer and a truck the same day a few hours apart but only received an email confirmation for the truck return. The whole website experience with U-Haul has been undesirable.

JOHN HALLER 
Évaluation :
5

none

Jesus Hoyos 
Évaluation :
5

Excelent service at this time

jose sanchez 
Évaluation :
3

My unit had an issue with rodents. One thing about this u-haul place is that they seem to be understaffed. I did not have to have an attendant often but when I did there was always a long wait.

JULIA HERNANDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Unsworth 
Évaluation :
5

Very friendly staff. Got me in and out quickly.

CHARLES PRESLAR 
Évaluation :
5

Nothing I have been renting from you a few times a year for almost ten years. We no longer have a truck only a car. So I rent one as needed. The Staff are friendly and helpful we would recommend this location to others.

Michael Spoon 
Évaluation :
5

Pickup location was great, personnel were friendly and courteous, whole transaction took less than 1/2 hour

Stephen Bateman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK ERIC ERHARDT 
Évaluation :
5

👍

Clint Neudauer 
Évaluation :
1

Besides having a disagreement with the General Manager, Michael, the policy of not prorating a customer that cleaned out his rental storage unit on the 5th day of the month, Feb 5th Monday, and was told that I could not get a refund (prorated) on the unused days, 25 days, because they don't go that! I asked what's the reason for not prorating? There was no real reason. I asked are you double dipping ( renting the space out after no return on my automated payment for the rest of the month), and no real answer! To me there is no reason that a company (U-haul of Leesburg Florida) of that size and known reputation would even consider that. But I was wrong and going through the process of doing something about it so this doesn't happen to someone else. Really, U-Haul needs to take unused money from their customers! Wow. I will be calling the BBB on this matter along with bringing it up at the city open to the public meeting.

Mark Bosworth  |  Expérience générale 
Évaluation :
1

we had to make 4 separate trips in regards to a simple hitch installation....

stephanie desantis 
Évaluation :
5

Customer service rep at drop off was friendly professional & pleasure to work with on our drop off.

Paul Nolon 
Évaluation :
5

My rental truck was extremely good. People working were very nice. I will rent again from this location, as I have for decades. .

Robert Stewart 
Évaluation :
5

Good service and equipment

susan pantoja 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Cox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF BROUGHTON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROXANNE BENN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Bautista 
Évaluation :
1

the box showed up with my provided (and verified by employee) padlock missing, and two different padlocks on the box. nobody informed me that someone gained access to my box in the week that it was out of my hands. so many other problems along the way including being overcharged. I will never be using uhaul again and will be warning others of what happened to me.

Jennifer Petit 
Évaluation :
4

Maybe another employee.

Clint Neudauer 
Évaluation :
5

Hopefully I will not be moving again any time soon but would recommend u-haul to any one moving.

Nancy Sandidge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel Tamayo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan Goethe 
Évaluation :
5

I had a 11am appointment to get a trailer hitch installed. At 12:10pm. I was heading home. Wow, great service. That was quick. Thanks

Charles Head 
Évaluation :
3

Disappointed that UHaul changed pickup locations the day before pickup.and call center said I did not have guaranteed reservation. I have a copy of notice that changed location and it says I had the guarantee

James Curnutt 
Évaluation :
5

Went above qnd beyond to help me thanks

jeff deaton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy Ortega 
Évaluation :
5

Perfect 10, as usual. I hate moving but u-haul makes it more pleasant m thank you everyone!!

Sandy Newton 
Évaluation :
5

Always Fast Friendly servjve, professional staff. This is my preferred re tal location

Raymond Napier 
Évaluation :
5

Excellent employees I dealt with . Took care of business

Debra Heusel 
Évaluation :
5

Person checking us in was professional

Jackie Gray 
Évaluation :
3

seems like every time I go to rent my part is more and more work . the truck should be inspected and full with gas if any one has to take photos it should be U haul or prices should reflect my involvement

chris groh 
Évaluation :
5

Not a time. Customer service was excellent.

Victor Berrios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Callaghan 
Évaluation :
5

The only complaint I have is minor. The online account didn't correctly show the status. Even up to this past Sunday, it looked like the container was in Leesburg but had been in VA for a couple of weeks. I wasn't able to confirm the pick up date to return the container as result and had to call. Calling Sunday, it would tough to get someone that knew what was going on (I spoke to three people). Monday, I got a call and everything was squared away quick. Overall, not a big deal, but could have been a little easier and more efficient.

Gary Capone 
Évaluation :
5

The guys were professional and very helpful.

James Burke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel ONeil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie hunt 
Évaluation :
5

Everything was perfect throughout the entire process.

Joseph Foisy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Klee 
Évaluation :
3

My belongings arrived damaged, moldy and bug infested. I was told my ubox would be stored in a climate controlled facility. This was clearly not the case. I will never use uhaul again. Terribly disappointed.

SHERRI Slate 
Évaluation :
5

Michael is an excellent Manager for UHAUL. We've utilized many aspects that they offer: a POD, moving services, storage, materials…thanks Michael for making my family feel safe with our family treasures!!!!

Debra Cioni  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful. Very professional and competent.

KATHERINE SLOAN  |  Premières impressions 
Évaluation :
5

Thank you for being flexible.

Crystal Talbott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darice Cox  |  Expérience générale 
Évaluation :
4

It was a lot of delays and long waiting time because of the computer or the cash register whatever it is not cooperating

Delores Wright  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY LAURENCE  |  Premières impressions 
Évaluation :
5

The staff at this facility has always been extremely helpful over the 8 years that I have stored my items there. If I ever need to use a storage facility again I will definitely be back.

RENETTA YOUNG  |  Expérience générale 
Évaluation :
1

Storage units has roaches and mice. Caused damage to my property. Had heavy amount of water running throughout the units. Between pest damage and water damage I would not recommend facility to anyone. When I called to voice my concerns it was treated as if it was important. I have used U-Haul services for many years, and this will be the last.

Charley Jenkins  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shinara lamar  |  Expérience générale 
Évaluation :
5

I was very impressed with the staff.... ESPECIALLY CHRISTINA!!! She was just awesome!! Very professional and friendly...and knowledgeable. What a refreshing experience! WOULD HIGHLY RECOMMEND TO FRIENDS! And there was a young man there and his first day on the job... He was awesome. Can't remember his name, but I'm sure he'll be a definite attribute to the company!

CARMEL Cotman  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael Jones  |  Expérience générale 
Évaluation :
5

Been a fan of UHaul for many years and have never end experienced any issues…will always go here first!

SUSAN ARNOLD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Esposito  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA SCHEIDER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Aviles  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mercedaz Holmes  |  Premières impressions 
Évaluation :
2

Get that wire fixed under the gate, so it's not being constantly hit by lightning and causing an issue with the gate and messing up peoples names in their account. Why pay for something if you're not able to Access it at any time? Absolutely uncalled for.

candice douglas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana Kabes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA MASSEY   |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diamond Jackson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard Sanchez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Bosworth  |  Online Move In 
Évaluation :
5

Uhaul is lucky to have an asset running this location. Catherine is wonderful. Being in customer myself I would definitely want her on my staff if she wasn't already taken. I have seen her in action 10 Stars across the board for her always even when a customer was getting rude with her I watched her keep her calm and treat the customer exactly how the customer should be treated do not lose her and give her a raise. Please show your general manager some appreciation I'm able to do it for my staff at my company and I hope you can at yours I will always use U-Haul in the future thank you for a perfect experience for a year and a half. And thank you Catherine. Michael Carlson Unit #162

MICHAEL CARLSON  |  Expérience générale 
Évaluation :
5

Nice people and willing to help. Clean locket and weather controlled.

Lindsey Shull  |  Online Move In 
Évaluation :
5

Kathryn is delightful and efficiently handled our storage needs. Thank you b

Debra Cioni  |  Premières impressions 
Évaluation :
2

Over loaded yard makes driving through a nightmare. Also when turning in the equipment it was in the middle of a hurricane. Not bad weather but a legit hurricane. The manager said ( that's to bad .. if it's not here you get charged an extra day .. if we have days away because of rain we would go out of business ) so I said nothing and walked out. However I contacted my attorney to let them know I plan to fund an inquiry to find out how many people had their safety put at risk because of Uhaul and this policy. Hopefully at the very least the manager of this location loses her job and the corporate office changes this policy. I can afford the extra day but some people cannot and should not be threatened to put their safety at risk because of it.

Franklin Wheat  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter Douglas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Wall  |  Expérience générale 
Évaluation :
5

I would definitely recommend this UHAUL storage location. Clean , friendly and professional. I had a trailer hitch installed, stored belongings and rented equipment. Merci

Catherine Benoit  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tre-Lin Weise  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erinn Hamilton  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kiara Maccorquodale  |  Online Move In 
Évaluation :
3

Initial move-in was not good. Reserved an inside unit. Got there late at night and when I opened the unit it was full of someone else's stuff but no lock on the door. Had to delay my trip back to Jacksonville for a day to get this sorted out. I ended up with an outside unit since inside was now full. And i was not told of the access cut off time so was locked in past midnight. Had to call customer service and they were able to open gate.

Lamar Lucas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald stewart  |  Expérience générale 
Évaluation :
5

So far so good. !

DAVID RIDDLE  |  Premières impressions 
Évaluation :
5

Everything was great and staff was wonderful.

maryellen krohne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda Ledesma  |  Expérience générale 
Évaluation :
1

The facility was under construction and portable storage containers were stacked two high all over the place. The way the containers were placed made access/egress to my unit very difficult. The portable containers had to be moved in order to exit the facility. They were cramming 10 pounds of crap into a 5 pound bag. Management was no help. Find another storage facility, this one is a mess.

John DiCenso  |  Expérience générale 
Évaluation :
1

Was told facility lock would be removed. Arrived during access time but found unit still had facility lock on the unit so could not access. Cost me a day of work to stay in town to take care of getting items in unit a day later. No follow through here... if they tell you something you have to do your own follow up to make sure it happens.

Lamar Lucas  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George markevicz  |  Expérience générale 
Évaluation :
4

The facility would be excellent if they didn't have all those storage bends around. It made it difficult to get to your unit. The staff was friendly and I always use this uhaul to rent my trucks with no problems. Overall a great experience

Chanda Bush  |  Expérience générale 
Évaluation :
1

I'll leave the actual review in google, worst/unforgettable experience I've ever had. Ripped off, to be continued

Kristin Mchugh  |  Expérience générale 
Évaluation :
4

I had a problem when I tried to get ahold of the number that they put on our paper and it kept sending me to corporate . Then they would try to connect me again and we'll go back to corporate I never could get through to the main office in Leesburg , I finally had to go in and talk to them in person which is time I didn't Have . When I went in with a reservation number and everything it still took me over an hour and a 1/2 to get Is my unit . But other than that they were really nice they were clean. If I ever need you guys again I will come back thanks

Laurie Payne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clive Robinson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Pagels  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Devaney  |  Expérience générale 
Évaluation :
5

Great people

William Cline  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John DiCenso  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kendra harbolt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie Lee  |  Expérience générale 
Évaluation :
3

I did get a unit. There was a miscommunication, the board says one price was being changed another. I wanted an outside pull up unit. It was an indoor unit so I cancelled my unit and my money still has not been released back into my account.

sharonda mickens  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frank Mickler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Kotkofski  |  Expérience générale 
Évaluation :
5

I've had my stuff in storage for three years in Leesburg . I've had struggles like many threw Covid and life in general. And the manager Catherine Anderson has been courteous and so understanding with me the whole time . You are very lucky to have such an asset to U-Haul as Catherine and her staff. With sincere kindness and gratitude Thank You from the bottom of my Heart for taking care of my precious cargo and hiring Catherine .

CORRIE SCOTT  |  Expérience générale 
Évaluation :
1

Poorly maintained rats and all kind of insects will get inside and will eat at your personal belongings. No they won't be replaced, and they won't be held liable. After your personal belongings are damaged under their circumstances, they still expect you to take them and dispose of them yourself.. and this is for 150 a month outside unit… very poorly ran.

DeAndre Seymour  |  Expérience générale 
Évaluation :
5

Excellent customer service

luis escoboza  |  Premières impressions 
Évaluation :
5

Very nice service and staff. Would definitely use again. Did have a tiny problem that wasn't their fault and they were quick to resolve it. Appreciate the honesty and quick response time.

ashley marotta  |  Expérience générale 
Évaluation :
5

Very professional!!

THOMAS PAYTON  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lawence tubb  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA MASSEY   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Sanchez  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Owens Gaines  |  Expérience générale 
Évaluation :
5

It was clean and a perfect fit for my need.

John Hutton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK ROCKWELL  |  Premières impressions 
Évaluation :
4

The manager at this facility keeps things running smoothly. She is ready to handle any situation that arises and did exactly that for us and the issues that arose for us….. she deserves a raise!!'

diane littlefield  |  Premières impressions 
Évaluation :
5

The staff was very accommodating, with emergency post hurricane storage. The truck rental debacle is a different story and will deserve a separate review.

konrad Kwiatkowski  |  Premières impressions 
Évaluation :
5

I am a repeat customer and will continue to be. Hope the prices stay affordable!!

Jessica Jenkins  |  Expérience générale 
Évaluation :
3

There are so many U boxes stacked up everywhere people are running into the buildings , I had bugs in my storage unit I'm going to have to go through everything and remove cockroach fecal matter and possibly eggs. Why is storage not pro rated I should not have to pay for the rest of the month for an empty storage unit I'm no longer using if someone else moves into 137 or 113 before the end of the month that's basically double dipping. I would like to have my bill prorated for the half of the month I'm not using my storage units.

DUANE SELBY  |  Expérience générale 
Évaluation :
5

Great people to work with at the Leesburg facility.

GARY O'BRIEN  |  Expérience générale 
Évaluation :
5

Office staff extremely helpful and very professional!

Fred Cobb  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY THOMPSON  |  Expérience générale 
Évaluation :
3

Because this site is older, the exterior storage bin has ceiling problems and there is a rat catcher on the floor to poison pests. The staff, though, is great to work with and the bin prices are lower than almost all other storage companies within a 25 mile radius.

paul lemire  |  Premières impressions 
Évaluation :
5

Expensive, but you get what you pay for.

Tara Thompson  |  Expérience générale 
Évaluation :
5

A well-run facility with helpful and knowledgeable staff, especially the general manager

Clive Robinson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kierra evans  |  Expérience générale 
Évaluation :
1

When I got the unit the lady that helped was very nice when I left less then 2 weeks earlier the staff that helped me were rude never spoke to a manager like I was told I would and wouldn't give me any kinda money back. When I first got the unit and opened the door there were dead bugs all in it you'd think they would at least sweep it up before letting you rent it. I will not recommend this U-Haul to anyone as a matter of fact I've already told people not to go to you guys

Kristen Desimone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Taylor  |  Expérience générale 
Évaluation :
3

The manager at this facility needs to know what she is doing and not be sending people back and forth. Communication. She also if she paid attention to one customer at a time I could had saved money and time. Poor management!!!!

Debbie Tindall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER HOWARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Wright Ahern  |  Expérience générale 
Évaluation :
2

I didn't care for the way the manager sent me to Ocala because they were closer to my house. I had a storage unit in Leesburg at her facility. I put extra miles on the U-Haul truck and then when I got to Ocala he sent me back to Leesburg. At this time the manager changed her attitude and helped me. I am at this point wasting money putting the trailer stuff in a storage building when I could had left it in the trailer and would had cost me less money. I am so upset over this whole ordeal.

Debbie Tindall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Thompson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA MCVAY  |  Expérience générale 
Évaluation :
3

Unit was locked so you still had to visit the desk to get it unlocked. Additionally the climate controlled units were sitting at 100 degrees so that's not climate controlled.

Joseph Hull  |  Online Move In 
Évaluation :
3

Staff was clear, kind and a joy to work with. The advertising online advised we can move in outside of business hours which was incorrect. There was no option to obtain a key after business hours to move items into unit. That is my only reason for making this experience as Average. Thank you for your time.

Kaylah Levell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Hicks  |  Expérience générale 
Évaluation :
5

The folks were extremely helpful. Thank you.

Jonathan Ward  |  Premières impressions 
Évaluation :
3

I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today

Kristina ross  |  Online Move In 
Évaluation :
5

Was a good experience

Valentin Rodriguez  |  Expérience générale 
Évaluation :
5

Great location and staff.

ERIC JOHNSON  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra Rutig  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Boliek  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Devine  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD MAGRINO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE SELBY  |  Premières impressions 
Évaluation :
3

When I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I'm assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I'm not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could've cut anybody's lock and there's no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.

Heather Hawkins  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Grillo  |  Premières impressions 
Évaluation :
5

Very nice staff

Donna Devine  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Dabney  |  Online Move In 
Évaluation :
3

Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.

Mike McCollam  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Leavins Central Mobility  |  Expérience générale 
Évaluation :
4

At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock

Craig Willis  |  Expérience générale 
Évaluation :
1

The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.

Shoncy Williams  |  Expérience générale 
Évaluation :
3

My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.

Justin Jinks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alecia Rivers  |  Premières impressions 
Évaluation :
5

Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!

Joy Sari  |  Expérience générale 
Évaluation :
5

Excellent customer service.

Cynthia Fryberger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Taber  |  Expérience générale 
Évaluation :
4

Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.

janice coari  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen murphy  |  Premières impressions 
Évaluation :
4

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Andrew Seelund  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Kes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene White  |  Online Move In 
Évaluation :
5

Thank you! Uhaul made our move less stressful.

Jackie Ketcherside  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentin Rodriguez  |  Premières impressions 
Évaluation :
5

Very friendly staff.

Bobbi Dutton  |  Premières impressions 
Évaluation :
2

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn't receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Connie Kiser  |  Expérience générale 
Évaluation :
1

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Asia Graham  |  Online Move In 
Évaluation :
5

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Joann Paige  |  Premières impressions 
Évaluation :
5

Staff are always friendly and helpful but your computer system is painfully slow.

Eugene White  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise Berleue  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Roman  |  Expérience générale 
Évaluation :
5

I will be using uhaul again

Shelby Hyder  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa Hazell  |  Expérience générale 
Évaluation :
3

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Mike McCollam  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Iseminger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas FRESCOLN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Kes  |  Premières impressions 
Évaluation :
5

Very friendly staff.

MIKE SIMPSON   |  Expérience générale 
Évaluation :
2

I’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages

Barbara Kleinschmidt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA DENIER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will Knoth  |  Expérience générale 
Évaluation :
5

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Jackie Ketcherside  |  Premières impressions 
Évaluation :
5

All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji

Roberto Castro Nieves  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD TARVER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Price  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene White  |  Online Move In 
Évaluation :
5

Staff was always friendly and helpful.

Phyllis Christensen  |  Expérience générale 
Évaluation :
3

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

KARL PALUGA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK MOYER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari Levine  |  Expérience générale 
Évaluation :
4

I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it's frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn't able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.

ADRIANNE HELTON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandy collins  |  Expérience générale 
Évaluation :
2

Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.

JERI ROBERTS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK MOYER  |  Premières impressions 
Évaluation :
1

You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.

RONAK PATEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandy collins  |  Premières impressions 
Évaluation :
5

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 

Tytianna Bunch  |  Premières impressions 
Évaluation :
1

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.

Mary Pointer-Krieger  |  Expérience générale 
Évaluation :
1

Sending notices and late charges i find outrageous, besides is expensive.

jaiiro huertas  |  Expérience générale 
Évaluation :
1

MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!

Leon Bridges  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN CALLAHAN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloan Ronada McRacken  |  Expérience générale 
Évaluation :
5

You are doing fine! (More counter staff would help to reduce wait time).

Keith Warner  |  Expérience générale 
Évaluation :
4

We had to rent a larger unit and transition was easy. Definitely would recommend.

THAREASSA GAMBLE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Hutton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE TORRES  |  Premières impressions 
Évaluation :
3

Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again

janice merrell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Coletti  |  Expérience générale 
Évaluation :
3

I had mice problems and some of my things were damaged.

BERNICE VERA  |  Expérience générale 
Évaluation :
5

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Debra Nicholson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Taylor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Millan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon frantz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA DIAZ  |  Expérience générale 
Évaluation :
1

The manager is rude and tried to charge me extra charges for no reason

JENNIFER PLAZA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Khoenle  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary johnson  |  Expérience générale 
Évaluation :
5

From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Merci.

Thomas Giger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Stevens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa bradway  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Millan  |  Premières impressions 
Évaluation :
5

Very helpful. Even recommended a great guy to help move larger items.

William Lockyear  |  Expérience générale 
Évaluation :
5

Great experience

Arthur Eaton  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me

Sandy Rademacher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas quinlan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen Orengo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika White  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven bollinger  |  Expérience générale 
Évaluation :
5

Skye and Alexandria are great. They took good care of my storage and I am grateful!

Jeffery Stocker  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Roberto Lozada  |  Expérience générale 
Évaluation :
5

The manager at this is incredible she works with you and she’s very well trained.

Ja-Hiya Holmes  |  Premières impressions 
Évaluation :
4

Broken outside door on E unit took too long to fix.

Gary Christensen  |  Expérience générale 
Évaluation :
5

Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.

Barbara Butler  |  Expérience générale 
Évaluation :
5

Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.

James OConnell  |  Premières impressions 
Évaluation :
4

The associate was very helpful

MAry Jolicoeur  |  Premières impressions 
Évaluation :
5

Great Staff and Facility.

New Directions Hugh Brockington  |  Expérience générale 
Évaluation :
5

i never have any problem there, great and cordial customer service

Happy Manatee Auto Wash and Lube  |  Expérience générale 
Évaluation :
5

Friendly competent staff.

Paul Horvat  |  Expérience générale 
Évaluation :
5

Thankyou. You went over and above trying to get me a different truck

BONNIE VALENTINE  |  Premières impressions 
Évaluation :
5

Had no issues. Served our purpose well!

PRESLEY TUSTIN  |  Expérience générale 
Évaluation :
5

Excellent.! Returned moving truck and rented a storage space-excellent people!

Paul Stevens  |  Premières impressions 
Évaluation :
4

Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus

Jeremiah primus  |  Expérience générale 
Évaluation :
5

Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.

Linda Keizer  |  Premières impressions 
Évaluation :
5

Everything was handled quickly.

Dennis A Donner  |  Premières impressions 
Évaluation :
4

Have a sturdier automatic gate

Haran Kumar  |  Expérience générale 
Évaluation :
5

Professional staff and friendly

Gertrude Montague  |  Premières impressions 
Évaluation :
5

Nice people very helpful

david smith  |  Expérience générale 
Évaluation :
5

Very quick and friendly service with lots of available options.

Susan Jordan  |  Premières impressions 
Évaluation :
5

I have been a customer for several years and more than pleased with the way the facility has been run.

KENNETH FULLER  |  Expérience générale 
Évaluation :
5

Quick service

david smith  |  Premières impressions 
Évaluation :
4

The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility

Timothy Gaskell  |  Expérience générale 
Évaluation :
4

Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.

Barbara Butler  |  Premières impressions 
Évaluation :
5

Great service as usual.

William Brown  |  Expérience générale 
Évaluation :
5

Aucun

KATHRYN PARRISH  |  Expérience générale 
Évaluation :
5

Everyone was very nice.

Sonja Taylor  |  Expérience générale 
Évaluation :
5

Great people, very friendly.

Sonja Taylor  |  Premières impressions 
Évaluation :
5

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

CORRIE SCOTT  |  Premières impressions 
Évaluation :
5

workers were friendly and the process was quick. Just what I was looking for.

Robert Ziegler  |  Premières impressions 
Évaluation :
5

.

florence mccullough  |  Expérience générale 
Évaluation :
5

We enjoyed doing business with U haul. Have recommended them to many people.

Mary Hults  |  Expérience générale 
Évaluation :
4

Staff was on point.

brittany brooks  |  Expérience générale 
Évaluation :
5

I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.

Krystal renke  |  Expérience générale 
Évaluation :
5

My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.

Donald Tyszkiewicz  |  Expérience générale 
Évaluation :
3

My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .

Linda Douglas  |  Expérience générale 
Évaluation :
5

Very happy no problems

Chevis Daniels  |  Premières impressions 
Évaluation :
5

They were very friendly and helpful. I would use them again

Harrison Ellis  |  Premières impressions 
Évaluation :
5

Very helpful and informative. Thank you for your service.

Ernstine Thomas  |  Premières impressions 
Évaluation :
4

We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience

NATHANAEL FRAZIER  |  Expérience générale 
Évaluation :
5

Will use U-Haul again when necessary.

Jim Marry  |  Expérience générale 
Évaluation :
5

Timely service and the facility is very clean.

Jim Marry  |  Premières impressions 
Évaluation :
5

Very helpful and friendly service

robert Southwell  |  Premières impressions 
Évaluation :
5

.

CHRIS CRAINE  |  Expérience générale 
Évaluation :
4

Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.

Linette Cubbit  |  Expérience générale 
Évaluation :
5

Completley Satisfied.

David Edwards  |  Expérience générale 
Évaluation :
5

Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Merci.

Vito Lomenzo  |  Expérience générale 
Évaluation :
5

Very professional. Ihave recommended others .

John Rivero  |  Expérience générale 
Évaluation :
5

The customer service, store, and storage areas were extremely clean and organized.

florence mccullough  |  Réservation 
Évaluation :
5

U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Merci.

SANDRA RANDOLPH  |  Expérience générale 
Évaluation :
5

Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.

kathleen weatherwax  |  Expérience générale 
Évaluation :
5

A+

Terry White  |  Expérience générale 
Évaluation :
5

Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Merci.

Sherry Lilley  |  Expérience générale 
Évaluation :
5

The staff was very courteous and helpful.

Donna Hallowell  |  Réservation 
Évaluation :
3

When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was

David Blackston  |  Expérience générale 
Évaluation :
4

Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy

Greg Pretz  |  Réservation 
Évaluation :
5

I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.

regina ofiero  |  Expérience générale 
Évaluation :
5

Everybody was real nice especially Eddie.

jimmy amis  |  Expérience générale 
Évaluation :
5

Would recommend to anyone

Sharon Martin  |  Expérience générale 
Évaluation :
5

Happy with service. Friendly & knowledgeable staff

Cheryl Milkowski  |  Expérience générale 
Évaluation :
4

I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again

Arnold Korman  |  Réservation 
Évaluation :
5

We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility

TIMOTHY ELDRIDGE  |  Expérience générale 
Évaluation :
4

Do not leave any extra gas than what you started with, they do not give refunds!

Jerry Behncke  |  Réservation 
Évaluation :
5

Wonderful

Betty Elliott  |  Expérience générale 
Évaluation :
5

Thanks Brady & Edward they were great

michael miller  |  Expérience générale 
Évaluation :
5

great place nice people Brady very helpful

michael miller  |  Réservation 
Évaluation :
5

Location was convenient and personnel were friendly and helpful

LAVONNE DUNCAN  |  Expérience générale 
Évaluation :
5

U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded

Patricia Hoxie  |  Expérience générale 
Évaluation :
5

Staff went above and beyond to make sure I was taken care of and satisfied.

Angela MARTIN  |  Réservation 
Évaluation :
5

Very helpful and courteous!!!!

Sheila Durden  |  Réservation 
Évaluation :
5

Very well stocked, clean and convenient facility. Staff was very friendly and helpful.

GILBERT PEREZ  |  Expérience générale 
Évaluation :
5

Excellent service

Matthew Beck  |  Expérience générale 
Évaluation :
5

Very friendly and professional staff. Clean unit and facility.

Ebonie Smith  |  Expérience générale 
Évaluation :
5

Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.

Michelle Ogle  |  Expérience générale 
Évaluation :
2

Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.

Francis Mainhardt III  |  Expérience générale 
Évaluation :
5

First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.

Yvonne Eames  |  Expérience générale 
Évaluation :
5

Excellent service.

Kyaw Minn  |  Expérience générale 
Évaluation :
1

Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.

John Rice  |  Expérience générale 
Évaluation :
5

Excellent location, facility, and staff. I highly recommend it to all.

anthony derose  |  Expérience générale 
Évaluation :
5

One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.

Cynthia Fryberger  |  Expérience générale 
Évaluation :
5

Facility was clean, they meet our needs

Tia Schreyer  |  Expérience générale 
Évaluation :
5

Staff was very nice, helpful and friendly. They got me in and out quickly.

Arthur Miglio  |  Expérience générale 
Évaluation :
4

Chris seemed to always be there and was helpful during my transition from the north.

Christopher Nicholson  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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