Évaluations des clients U-Haul Moving & Storage of Lake Square

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.

They charged me a fee for damage that they took a picture of before I even picked up the truck. I called customer service and that location was supposed to call me back but they never did and they've charged my card 3 more times

U-haul should add the inside pictures of previous customers because when I picked up this unit there was a rub rail falling down and not attached to the wall. There were no pictures of the inside of this 5' X 8' pull behind. This should be considered as part of the walk around. I told a time stamped video of the damage in case I was billed for it since there were no previous inside picture's to see or dispute. Easy check-in and easy check-out. SUPER friendly male employee during check-out. He had great customer service and I hope whom ever reads this recognized him of what a great job he did!!! Great employee's sometimes don't get recognized! Let him know that this review was done. Thank you!

Sending notices and late charges i find outrageous, besides is expensive.

Sky'd was very nice and helpful so was the code worker's we're super

Great condition and service

Quick getting in and out.

MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!

Nothing, just would like to acknowledge Nikki. She absolutely amazing great customer care.

The drop off process online was really long, I was alone in the cold at night trying to take all the pictures and type information in an empty parking lot. Just would have felt safer to just drop the keys off.

We had a great customer experience at the Lake Square Leesburg, Florida U-Haul. Nikki made sure that the trailer was installed correctly and tested the lights before we left. Upon return we were greeted promptly and checkout was a breeze.

Have used this location before, I always check here for my rentals

If customers request rental blankets and never open the sealed bag they come in, the rental charges for them should not apply... Just a thought. Just a small observation. The staff and equipment were a big help though so that, to me makes up for being charged for the unopened blankets Thank you.

Other than being two hours late because somebody locked the keys into the vehicle when I got there to pick it up and I had to wait. The rental was exactly what I needed.

All good! Katherine was professional and friendly. Thanks Brian

It was a great experience. I can think of nothing that I would want changed. Your employees were so friendly and helpful. If I need a truck again, I will return to your location.

Service on time. Very kind and considerate. Thank you!

the truck needed a tune up or ? The ramp on the truck was not the orginal but was to short so ramp was on a much steeper grade and was not conductive to easily load and unload a piano which we had. The truck we had said Pennsylvania which should make it easiier for U-haul to find it and fix the problem.

I brought the car trailer I rented back at about 12 noon and it wasn't due back until the next day at 9am and the lady started to argue with me that I'm actually late by 3 hours and I said no I'm no I'm back a day early and she wanted to charge me another day.😡😡won't be back

Katherine was awesome. She hooked up my rental trailer and checked lights which were not working. She asked me to open my hood and she looked in my owners manual to find fuse location for trailer lights which was blown. She went in and got a new fuse and installed it. No charge. On my way and happy. Thanks

It was raining and everything inside got wet through the door. Since the door did not closed all the way.

The ladies were absolutely the best.

Excellent, friendly service.

The reservation was made through national rental, the confirmation e-mail sent me to another location: Personal Mini Storage Leesburg 1520 US Hwy 441 Leesburg, FL 34748 The young lady there was professional and helpful. While she was starting to get the situation straightened, I received a call from U-Haul Moving & Storage of Lake Square 10128 US Hwy 441 Leesburg, FL 34788, saying that the reservation had just popped up. All in all, good experience with both locations, this isn't my first snafu with national reservations. I try to call local first.

nothing that I can think of

Very professional and knowledgeable!

I have no complaints every thing was ok

You are doing fine! (More counter staff would help to reduce wait time).

Everything went smoothly.

We had to rent a larger unit and transition was easy. Definitely would recommend.

The original drop off, Cosine Group, was "too full" and i was given the address to the alternate site. The staff locked up and left in front of me at 2:30. The other site was 20 minutes away, but VERY helpful and accommodating.

While it was somewhat clean, the inside needed further cleaning.

Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again

Check in was very personable!

Quit trying to rip people off

Can not open my final receipt. Please advise.

This is the only U-Haul installation I could turn in the trailer. As large as The Villages is, there are no U-Haul locations that would accept my return. Therefore I again drove an additional 40-45 miles round-trip. I intend to rent a trailer (4'x8') again in the Spring, but I hope I am not forced to drive to Clermont, Fl again as I did last year. There are so many locations closer to the Villages.

Very attentive no matter how many people were there waiting. Took care of everybody including myself right away .. Took trailer in tell me where to Parkette checked it out paperwork in hand ready to go in less than five minutes. Very professional..... Hi personally did not like the difference in cost ,,,,A month ago I rented the same trailer to go north. And you're only cost me $100. A cost me almost $500 to come back down to Florida which. I thought was overpriced.

I had mice problems and some of my things were damaged.

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

The manager is rude and tried to charge me extra charges for no reason

From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Thank you!

Very helpful. Even recommended a great guy to help move larger items.

Great experience

The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me

Skye and Alexandria are great. They took good care of my storage and I am grateful!

Great customer service

The manager at this is incredible she works with you and she’s very well trained.

Broken outside door on E unit took too long to fix.

Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.

Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.

The associate was very helpful

Great Staff and Facility.

i never have any problem there, great and cordial customer service

Friendly competent staff.

Thankyou. You went over and above trying to get me a different truck

Had no issues. Served our purpose well!

Excellent.! Returned moving truck and rented a storage space-excellent people!

Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus

Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.

Everything was handled quickly.

Have a sturdier automatic gate

Professional staff and friendly

Nice people very helpful

Very quick and friendly service with lots of available options.

I have been a customer for several years and more than pleased with the way the facility has been run.

Quick service

The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility

Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.

Great service as usual.

None

Everyone was very nice.

Great people, very friendly.

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

workers were friendly and the process was quick. Just what I was looking for.

.

We enjoyed doing business with U haul. Have recommended them to many people.

Staff was on point.

I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.

My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.

My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .

Very happy no problems

They were very friendly and helpful. I would use them again

Very helpful and informative. Thank you for your service.

We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience

Will use U-Haul again when necessary.

Timely service and the facility is very clean.

Very helpful and friendly service

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Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.

Completley Satisfied.

Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.

Very professional. Ihave recommended others .

The customer service, store, and storage areas were extremely clean and organized.

U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.

Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.

A+

Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!

The staff was very courteous and helpful.

When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was

Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy

I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.

Everybody was real nice especially Eddie.

Would recommend to anyone

Happy with service. Friendly & knowledgeable staff

I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again

We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility

Do not leave any extra gas than what you started with, they do not give refunds!

Wonderful

Thanks Brady & Edward they were great

great place nice people Brady very helpful

Location was convenient and personnel were friendly and helpful

U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded

Staff went above and beyond to make sure I was taken care of and satisfied.

Very helpful and courteous!!!!

Very well stocked, clean and convenient facility. Staff was very friendly and helpful.

Excellent service

Very friendly and professional staff. Clean unit and facility.

Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.

Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.

First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.

Excellent service.

Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.

Excellent location, facility, and staff. I highly recommend it to all.

One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.

Facility was clean, they meet our needs

Staff was very nice, helpful and friendly. They got me in and out quickly.

Chris seemed to always be there and was helpful during my transition from the north.