Customer Reviews for U-Haul Moving & Storage of Lake Square

Évaluation :

5

Phenomenal customer service by the representative that helped us

Évaluation :

4

The truck needs a tune up badly. It bucked & sputtered even after the gauge said it was warmed up. The mirror on the driver's side was broken & would not stay in position so I had to leave the window down so I could reach out to constantly adjust it - and of course it is a crank window. I do believe U Haul vehicles are the only ones that still have crank windows. Also, 99 % sure I asked for a 15' truck but bill says 17". Employees were fine, but maintain this truck!!!!

Évaluation :

3

Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.

Évaluation :

4

Just keep doing what you are doing know.

Évaluation :

5

Oil in truck was low when picked up. Most of the tires were low on air. Truck and trailer operated and rode very well, exceptional vehicle.

Évaluation :

3

You can prorate the monthly storage on the PODS. I did not even have it at the storage location 2 weeks ans was billed a whole month.

Évaluation :

5

Pleasant customer service representative. Went off without a hitch

Évaluation :

5

Great Service

Évaluation :

5

Staff again was excellent and quickly had me processed and on my way. I will use this location again!

Évaluation :

5

Truck was mechanically sound, but a smoker had used it. Strong smoke smell in cab. Maybe a spray deodorizer prior to next rental would help. But was a positive experience, we got our job completed Thank you

Évaluation :

1

First I waited 30 minutes past my reservation time before they offered me another truck. Then s the girl that checked out the truck acted like she was giving me a deal but never checked mileage and I'm getting charged twice what I actually put on the truck.

Évaluation :

5

Everything was good.

Évaluation :

4

At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock

Évaluation :

1

First customer service person (female) was completely unpleasant, unwelcoming, disregarded nor cared about my concerns and didn't make any effort to make the 1st, 2nd or 3rd truck. The rest of the staff minus 1 guy were horrible. I could see their faces when they saw me come in for the 3rd time to exchange the 2nd truck I had that broke down 2 miles from their location. Customer services is lacking. One guy who picked up truck was nice. The rest disregard my statements and request for help and to address the issues.

Évaluation :

1

The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.

Évaluation :

3

My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.

Évaluation :

5

Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!

Évaluation :

3

Moving blankets were not given at time of pickup and we had to drive 40 miles round trip to go back to pick them up. Twice we asked for them and still no blankets.

Évaluation :

5

Not a thing, keep up the great work! I will be recommending to friends and family. Merci.

Évaluation :

5

Mike was kind and very helpful but the "manager" on the phone working from home was rude and argumentative. Corporate needs to figure out logistics and help the hardworking folks at the ground level doing all the real work. 1800 Uhaul was useless.

Évaluation :

5

Although we were very pleased with the overall service, it was a little difficult finding a drop off UHaul dealer closest to us. Staff was very helpful and it all worked out.

Évaluation :

5

Excellent customer service.

Évaluation :

4

Just ensure that you think twice about not having this truck professionally clean of mildew and mold..And although 15 dollars was removed from the bill..for truck with mold...The cost of rental should have been reduced...The female verbalizing " I'll just spray it down"..First it's not always that simple with mild/ mildew ...please don't be cheap with the life/ health if others.. That's an issue for PROFESSIONALS.

Évaluation :

5

we had problems with the truck but were highly satisfied with the help we received. We don't think that the problems were because of truck not being maintained correctly.

Évaluation :

5

All good

Évaluation :

5

nothing, every thing was good.

Évaluation :

5

Catherine & Josh were very easy to deal with and made the experience very easy.

Évaluation :

5

Very helpful staff, we had ran over on bring the truck back and they was more then understanding, I definitely recommend...

Évaluation :

4

Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.

Évaluation :

2

I was originally set up to drop somewhere else. They turned me away because they wouldn't accept trailers. Sent me 10 miles away to turn in truck - once there there they were short handed and I had to wait around for awhile till someone was freed up to check in the truck and trailer

Évaluation :

5

nice people

Évaluation :

5

They need bigger parking space for trucks and trailers

Évaluation :

4

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Évaluation :

2

Didn't have the vehicle type that I had reserved on the night I was set to pick up. Called and complained and said it would be corrected for pick up the next day but when I got there they had not set it to ride share as I requested so it took a lot longer then it should have seeing how I had to call to be able to get the van. When I went to return it last night again the app would not allow me to do it so I had to go to the website which again took longer than it should have!

Évaluation :

4

Have more prompt service. I waited for 15 minutes to get someone to check me in. I waited another 15 to 20 minutes to get service when I dropped it back off.

Évaluation :

3

too costly , same trailer few month ago was $ was 34 dollares , now it want $90 dollares and the lot was full of truck ..

Évaluation :

5

The staff was super friendly. Its always a little stressful - trying to get in and out of there. Even using the mobile check in - its slow. And when I was there, they were struggling with the credit card machine - trying to get someone to repair it. So my info had to be entered multiple times and the credit card manually added. But - the woman I think was the manager - remained cool, calm and gave instructions to each employee in such a way so that even stressed, I never felt like things werent out of control. This was definitely one of the better experiences I've had at a UHaul - thanks!

Évaluation :

5

Always such a great experience renting from this location.

Évaluation :

5

Great service, friendly atmosphere

Évaluation :

4

Asked specifically for a open motorcycle trailer, when I went to pick up they had none, got utility trailer instead.

Évaluation :

5

Thank you! Uhaul made our move less stressful.

Évaluation :

5

More agents

Évaluation :

5

Everything was very good

Évaluation :

5

I've rented from U-Haul several times this year and each time has met my expectations and standards. I'll be back, as I have at least one more rental to make. Thank you, COLONEL H. US Army Ret.

Évaluation :

5

Very friendly staff.

Évaluation :

5

Friendly and professional staff!

Évaluation :

4

Only used one furniture pad. The amount supplied took up packing space. Overall, everything went as planned. Delivery at destination was extremely smooth.

Évaluation :

3

Eliminate long wait to return vehicle. I had to wait 30 minutes before someone came to check me back in.

Évaluation :

5

Great service; quick with hitch installed in only an hour!

Évaluation :

4

Even though I had some issues with my phone reservations for my hitch, today went very smoothly with the installation. I highly recommend location for hitch Installations.

Évaluation :

2

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn't receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Évaluation :

1

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Évaluation :

5

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Évaluation :

5

Staff are always friendly and helpful but your computer system is painfully slow.

Évaluation :

5

I will be using uhaul again

Évaluation :

3

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Évaluation :

5

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Évaluation :

3

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

Évaluation :

5

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 

Évaluation :

5

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Évaluation :

5

Everything was handled quickly.

Évaluation :

5

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

Évaluation :

5

Very helpful and informative. Thank you for your service.