Évaluations des clients U-Haul Moving & Storage of Lake St Louis

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lake St Louis

Cote générale :

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Keith C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dan C. | Premières impressions |
Évaluation :

Great facility!

Jonothan S. | Premières impressions |
Évaluation :

good staff friendly and knowledgeable.

Tracy E. | Expérience générale |
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Great place, very clean, very nice employees.

Karon D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

INGRID H.
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Le client n'a pas laissé de commentaire.

Robert H.
Évaluation :

very nice proffional people

pamela G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

James E.
Évaluation :

Inaccurate overcharge.

Michael D.
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Le client n'a pas laissé de commentaire.

Rick R.
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Le client n'a pas laissé de commentaire.

Ryan J.
Évaluation :

Nothing. Great experience and workers were really helpful!

John M.
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Excellent customer service, friendly staff, quick and efficient, very helpful!

Michelle H.
Évaluation :

The sales guy totally forgot his name was great!!

Russell P.
Évaluation :

Everything was great. Very friendly staff

BETTY w. | Expérience générale |
Évaluation :

Robin has been just wonderful to work with. All companies needs employee's like her. I would give her a job in an instant. Would recommend them to anyone need to move or store items. Yes worth a 5 star review.

Kurt B.
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Le client n'a pas laissé de commentaire.

CHRISTY H.
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Le client n'a pas laissé de commentaire.

Robert N.
Évaluation :

The staff was very helpful and friendly.

jennifer l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Albert N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Anthony R.
Évaluation :

I didnt request the insurance and wasn't aware that was on there until received the final bill in an email.. if it was required, then it should have been relayed that way.. if not, should have been omitted

anthony P.
Évaluation :

Used the App check in. The wrong van was placed in the parking space so the keys wouldn't work for it. I had to go into the store to get the problem corrected. One of the employees was not wearing his mask. Not acceptable.

Lawrence C.
Évaluation :

Put fuel in the truck and have the customers have same amount in bf returning.

dave m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alexander S.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

Donald S.
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Le client n'a pas laissé de commentaire.

Matthew Z. | Expérience générale |
Évaluation :

The entire process of renting, storing, and moving out were flawless! The gentleman who cleans does an outstanding job keeping your facility spotless. When we were cleaning out one of our storage rooms, the staff were attentive and asked if needed anything to make our move easier. Please continue to operate this way - you'll soon have a waiting list for people wanting to store their possessions at your facility. Thank you!

Stanley K.
Évaluation :

Robyn Durette and her Team are excellent! I was very-very pleased with EVERYTHING :). Very clean, very professional, courteous, thoughtful, polite. At first I was apprehensive about using an indoor storage facility, but Robyn has a Great Team. Thank You - Thank You very much; very pleased and we will certainly recommend others.

Rhonda M.
Évaluation :

Outstanding customer service by office and delivery staff, over the top customer service! Thanks!!!

Bettina C.
Évaluation :

The mobile app is very convenient. Everything was great except that both our trucks leaked oil and stained our driveway.

Robert L.
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Le client n'a pas laissé de commentaire.

Richard C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

Wayne C.
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Le client n'a pas laissé de commentaire.

Casonya L.
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Great service and professional staff, company needs to inform customers there are drop off boxes for keys at every location when finish with the service.

Amin A.
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Le client n'a pas laissé de commentaire.

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Cornell A.
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Le client n'a pas laissé de commentaire.

Mary M.
Évaluation :

The address listed in Google is not correct. This needs to be corrected, it takes you to an abandoned building no where near the uhaul site. Communication among employees would be helpful as well. I was told I wouldn't be charged for a couple of the charges I was billed. I'm not a happy customer

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY H.
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Truck was missing plastic console in cabin for holding coffee. Long drive. Coffee holder was needed.

William C.
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Le client n'a pas laissé de commentaire.

Richard C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Eva K.
Évaluation :

One thing I found out is you want to call the pickup location directly. Every time I talked to the person on the U-Haul 800 number it was can't pick up there, can't go more than 5 days, can't get that size. Then I just called the location at Lake St Louis and they were very pleasant and set up exactly what I needed. It was further away than the location I first wanted to pick up from which resulted in $29 in mileage fee just to drive it to my house and back to drop it off. The location nearest to me was about 1.5 miles so my mileage would have been about $3 but I was told getting the size truck I wanted there in a week's time was not possible. Sure doesn't seem like much of a logistics challenge to me but customer service and convenience apparently don't fall within company policy at the national level. Thanks to Kelly and the folks at Lake St Louis Moving and Storage we were well taken care of, thanks again. It worked out according to plan.

Lindey N.
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Le client n'a pas laissé de commentaire.

Brian T.
Évaluation :

Doing a good job.

DARIN H.
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Office was clean when I entered. Staff was very friendly. Made the entire process very easy. Will use this facility again without hesitation.

Catherine M.
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Le client n'a pas laissé de commentaire.

PHIL G.
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Le client n'a pas laissé de commentaire.

PERRY P.
Évaluation :

Have someone there to unhook trailer on return

Michael G.
Évaluation :

this team always does a great job!

MICHAEL G.
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Le client n'a pas laissé de commentaire.

Michael P.
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Motorcycle trailer worked great...as usual. Thank you

John L.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

Bob L.
Évaluation :

Location was understaffed. On pick up day, there was one person on the phone talking to a customer and she was the only person who knew how to check me in although I had already checked in online. The other lady was new, had been on the job only one day. I waited about 10-15 minutes to get my truck. When I returned the truck, no one was at the return site so I went into the store. I waited inside about 10 minutes since no one was inside, hoping someone would show up. Two other customers also came in and there was no one there to help them either. I finally went outside to put the keys in the truck and leave. After I put the keys in the truck and was going to leave a lady showed up, the same knowledgeable lady from the pick up. She took the keys and checked me in. This lady was the only person at the location when I returned the truck. Unsatisfactory! Unsat not only for customer service but for the safety of the lady!!!!!

Scott D.
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Le client n'a pas laissé de commentaire.

Ethan S.
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Le client n'a pas laissé de commentaire.

Samuel M.
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Wish I rented a bigger trailer. Had to make multiple trips.

Alexander W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CHARLES M.
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Le client n'a pas laissé de commentaire.

Amandeep Singh T.
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Le client n'a pas laissé de commentaire.

Betty W.
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Everyone there were the most pleasant people you can have working there. I am going to suggest to anyone that needs a any type of towing or moving equipment they need. They were fantastic.

Brian B.
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Le client n'a pas laissé de commentaire.

JOHNNY S.
Évaluation :

Very nice people. I got what I needed and was on my way in a very timely manner.

Robert K.
Évaluation :

Great experience. Thanks.

Brian H.
Évaluation :

Great service and good prices

Deborah C.
Évaluation :

Great location, friendly staff, and overall positive experience.

Michael P.
Évaluation :

Attendant was very nice and wanted to take care of our needs. Much appreciated.

Nicholas A.
Évaluation :

Le client n'a pas laissé de commentaire.

matthew P.
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Le client n'a pas laissé de commentaire.

Curtis P.
Évaluation :

Not much

MATTHEW R.
Évaluation :

The staff was friendly and helpful, both the pickup and drop off went extremely fast and smoothly. I was amazed!

Scott S.
Évaluation :

Nice staff! Clean building and easy to get too!

Yvonne B.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S.
Évaluation :

excellent service.

Scott D. | Expérience générale |
Évaluation :

Awesome facility, will definitely recommend it to anyone needing any type of storage or moving.

Deborah J.
Évaluation :

Le client n'a pas laissé de commentaire.

Ross L. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas F.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy D. | Expérience générale |
Évaluation :

Each and every time when i called or met in person it was a great experience. Everyone was helpful in many ways. The u-haul trucks were clean and ready to go. Thank everyone there of the help they gave us in these stressful times. You have a blessed holiday season. Sincerely, Tim Dickherber

Nicholas R.
Évaluation :

Wear a mask

Katherine F. | Expérience générale |
Évaluation :

Everything was great but none of the employees wear masks which is why I’m giving them one star.

rich l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick K.
Évaluation :

Great Knowlidgible, staff. extremely friendly & personab.... 3rd time using U-Haul, but these Folks were beyond Great.

Mike M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM K.
Évaluation :

Friendly and fast

Deborah W. | Expérience générale |
Évaluation :

We are so glad we chose this UHaul. Employees were excellent.

Bud P. | Expérience générale |
Évaluation :

Robyn is one of the best customer service reps. I have ever met. The staff was also great. Wonderful experience! Sincerely, Bud Paige

James M.
Évaluation :

It was a great experience. Nothing to improve upon.

Keith B.
Évaluation :

The experience was easy to use and everything worked well; however, the employees not wearing masks during the COVID pandemic was unsettling. Why would they risk the health of their customers or alienating half of their customer base by not wearing masks?

Tim P. | Expérience générale |
Évaluation :

Every person I talked to over the course of time was very friendly and helpful. Awesome 👌!! Thank you!

Kathryn D. | Premières impressions |
Évaluation :

Staff was helpful and facility was clean.

Scott D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MIKE D. | Expérience générale |
Évaluation :

The office staff was very friendly and helpful. Great experience! Facility was very and secure.

David M.
Évaluation :

The app to drop off the van did not work. I tried for 3o minutes to return the van within the website, but it kept telling me there was an error. I was less than happy to waste that time. Otherwise, great!

ANGELA D.
Évaluation :

Le client n'a pas laissé de commentaire.

barbara f. | Premières impressions |
Évaluation :

Robin was fast efficient and very polite. Thank you for making this a very easy transaction Robin. Sincerely Barbara

Patricia G.
Évaluation :

Le client n'a pas laissé de commentaire.

Zach C.
Évaluation :

With online check in, you shouldn't have to go inside to get the key. Defeats the purpose of checking in on your phone.

Doris K.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel B.
Évaluation :

Everything went perfect, from pick-up to drop off , will use this location again, nice friendly people willing to help get you on your way, thanks

Larry P.
Évaluation :

Attendant connecting up trailer did a great job.

Brian C.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd H.
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Le client n'a pas laissé de commentaire.

Todd B.
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Le client n'a pas laissé de commentaire.

Steven E.
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Le client n'a pas laissé de commentaire.

Tuan L.
Évaluation :

The lady that helped us at uhaul was very nice. Good service

Michael J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jay G.
Évaluation :

You guys are awesome !!!

Rex F.
Évaluation :

Rained during our move , trailer leaked terribly and our bed was ruined , had to throw out.

Ronald R.
Évaluation :

Truck was clean, ran good, good brakes, no problems or issues.

Jason B.
Évaluation :

Robun sure id à sweetheart !!!! Toom personal care of getting things ready. Luv it!! Thanks Robyn

Mark L.
Évaluation :

The staff was great!

Joseph F.
Évaluation :

I rent a trailer every week. It actually would be less expensive to just go buy one, but with this particular U-Haul location, renting is much more feasible and worth it! Equipment is ALWAYS well maintained and the staff is very professional and courteous. The manager of this store, unlike the Cave Springs Store and so many others, does not sit in a closed door office or stand behind a cash register counter. She leads her staff by example-friendly, courteous and professional and willing to do whatever is needed from stocking merchandise to emptying loads, to moving trailers around the lot to hooking them up and sending another happy customer down the road. Rain or shine, she is out working amongst her people and IF their should be any slightest problem, she rectifies it immediately. I go NOWHERE ELSE but this location for all my U-Haul needs in the St Louis area; they are simply THE BEST!!!

David P.
Évaluation :

Excellent customer relations from sraff.

Bonita E.
Évaluation :

The after hours return process is a nightmare. It's also not much more expensive to have a moving company do all the work for you after the uhaul extra mileage and gas charges.

Jennifer S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael R.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen H.
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Le client n'a pas laissé de commentaire.

Brian A.
Évaluation :

Le client n'a pas laissé de commentaire.

RICH V.
Évaluation :

Great customer service on my first visit.

Rhonda B.
Évaluation :

Le client n'a pas laissé de commentaire.

Pavel A.
Évaluation :

Le client n'a pas laissé de commentaire.

EDWARD B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rebekah G. | Expérience générale |
Évaluation :

The staff at this location treat you like family. They are always available to help, and make sure you are well taken care of. Strong 5 stars!

William M. | Expérience générale |
Évaluation :

Could not be happier with our experience with UHaul on both ends of our move from OKC to STL and our short term storage in Lake Saint Louis. Excellent customer service all around.

Mark P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela M. | Premières impressions |
Évaluation :

Very nice facility. Yes, I love the service. The employees are super nice.

ruth j. | Premières impressions |
Évaluation :

The staff was extremely friendly and helpful.

Wilma M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary T. | Premières impressions |
Évaluation :

-Very clean -easily accessible loading/unloading area for multiple car and truck sizes -The free carts for moving items at the self storage site were a very nice add-on

matt b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Chris T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Karl Y. | Premières impressions |
Évaluation :

This facility is great !!!!!! Debbie, Tara, Jimmy and staff are always welcoming and so friendly I have used two different facilities in the past six months and this was is soooooo much better than the one in Florissant close to Lindbergh and Florissant Road That one is clean but have issues with one of their staff Members who always seems to plan his incompetence on the weekend to “issues with the computer” Smaller guy who seems always frustrated and not friendly at all like I am bothering him by being there Glad I know longer have to deal with him Courtney at Florissant was very helpful as well. As Alex?(the manager) but as I mentioned the late worker on Saturday orSiunday.....not so much

rich l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

mary h. | Expérience générale |
Évaluation :

Everyone I met was very helpful and friendly.

Rebecca c. | Premières impressions |
Évaluation :

I went to many other storage units that day and this one, hands down, was better quality, clean, and very friendly and helpful staff. That is why I did not hesitate to rent a space.

Dallas J. | Expérience générale |
Évaluation :

The 24 hour phone line doesnt puck up and it just lets the alarm ring forever

sunil P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Cindi B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Paulo Fernando S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark k. | Expérience générale |
Évaluation :

As soon as I rented locker and gave my email I was inundated with spam emails I can only assume it was from uhaul system not being protected. EXTREMELY ANNOYING

Debbie O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ashli H. | Premières impressions |
Évaluation :

The best customer service ever. And so clean which is a plus

Cameron M. | Premières impressions |
Évaluation :

I was very disappointed that no employees were wearing masks.

Charles H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Barbra B. | Premières impressions |
Évaluation :

Everything went wrong. I had already been in there for a half hour and reserved a truck and storage room. When I went to get the truck something went wrong they gave wrong truck out had to wait another 45 minutes to get truck. Then truck was on a quarter tank had to take time to fill it up. Got back they had to change our storage room then our access number was denied. One problem after another. Not sure why it was so difficult . Extremely aggravating! Not a good experience. I will give them another try but if next time is not any better, I will not be back!!

Paul P. | Premières impressions |
Évaluation :

Robyn was very friendly and very helpful getting me the correct size storage unit!

Patrick M. | Expérience générale |
Évaluation :

Very friendly and helpful staff.

Steve S. | Expérience générale |
Évaluation :

I hadover $8,000 worth of stuff stolen from there facility and an employee admitted to cutting the lock to my unit well to keep his job he lied about cutting it of course and I filed a report with the insurance company but they said it was denied because there was no proof of forced entry. I'll never recommend or use them ever again

Karen R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Chris C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

lillian m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jenny H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

tom b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

dwyane h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David G. | Premières impressions |
Évaluation :

Always very helpful and responsive!

Peggie V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bob P. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Greg D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David G. | Premières impressions |
Évaluation :

All very good.

Kristin F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick J. | Premières impressions |
Évaluation :

Staff was friendly! Less than 3 miles from my house.

Terri C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher J. | Expérience générale |
Évaluation :

I use U-Hauls all over and this manager goes above and beyond. Top self person runs this place.

ryan b. | Premières impressions |
Évaluation :

Robin - the GM - was very friendly and super helpful with our move in experience!! I would recommend this facility to everyone and have Robin help them out!!!

Robert M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Erin W. | Premières impressions |
Évaluation :

Joseph was SO FRIENDLY and made the whole experience go from nerve wracking to having a peace of mind about the situation. Then the process of actually moving in was so easy. Thanks UHaul!

Donald M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Edward l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN H. | Premières impressions |
Évaluation :

Good experience.

Rodriguez A. | Premières impressions |
Évaluation :

keep up the good work

Charles H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

samuel g. | Premières impressions |
Évaluation :

store manager exceeded my expectations!

Bret S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

mary h. | Premières impressions |
Évaluation :

Joseph was extremely helpful and very polite.

miranda j. | Expérience générale |
Évaluation :

The facilities were impeccably clean. The staff were always more than happy to help with any questions we had. Prices were fair and the payment process very easy. Couldn’t be happier with our experience and have recommended them to many others!

Melissa K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Amy C H. | Expérience générale |
Évaluation :

Everything went like a charm and everyone was friendly and helpful and went out of their way to make things easy for me.

Alandra O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Greg D. | Premières impressions |
Évaluation :

Sarah was very helpful on explaining the ins & outs of using the storage facility.

patricia h. | Expérience générale |
Évaluation :

I liked that it was temperature controlled! Paintings would have gotten ruined if not.

debra m. | Expérience générale |
Évaluation :

Overall very satisfied from the time I first rented to the move out...the process was quick and easy and the people who helped me were very friendly and professional.

Chris P. | Expérience générale |
Évaluation :

A very well run business. Everyone was always professional and polite.

Don R. | Expérience générale |
Évaluation :

The facility and staff were great. Had to move location to closer to home.

James J. | Premières impressions |
Évaluation :

The process of completing the paperwork for renting a storage unit was efficient. The customer service person did a great job explaining and showing the facility. The property was very clean.

Brittany S. | Expérience générale |
Évaluation :

.

William B. | Expérience générale |
Évaluation :

Robyn's and crew great

Candice S. | Premières impressions |
Évaluation :

I can't leave my whole comment cause there is not enough space, go figure! I guess you really don't want to know my expierence!

Mike r. | Expérience générale |
Évaluation :

Great experience

Vicki D. | Expérience générale |
Évaluation :

I lost my key and my brother in law was going to cut off the lock but you wouldn’t let us. I had to pay $5500 to a lock Smith that was the very same thing my brother in law was going to do but you thr

Mary D. | Expérience générale |
Évaluation :

The facility is great. I felt safe going in and out with the secure swipe codes and well-lit halls. Only small glitch was the computer system for payments, etc needs attention/updating.

cathy w. | Expérience générale |
Évaluation :

Friendly People

John G. | Expérience générale |
Évaluation :

This place is very clean. It has great areas to load and unload from trucks,cars and other things. And helpful with utility carts to help load. This is a great place to store your things.

William S. | Expérience générale |
Évaluation :

The best Uhaul facility and staff I have ever dealt with. Everyone from the daily staff to the owner were available and helpful. I definitely will use again if I ever need anything from Uhaul.

Jeremy P. | Premières impressions |
Évaluation :

Very nice facility and very secure.

Charles W. | Premières impressions |
Évaluation :

Staff was great, particularly young man last name of Bray. The were understaffed for as busy as they were on a Sunday, which I would think would be a prime activity day.

Christopher J. | Premières impressions |
Évaluation :

Great facility along with manager

Howard O. | Premières impressions |
Évaluation :

Friendly, helpfull people who are very interested in answering your questions

peter c. | Expérience générale |
Évaluation :

Very good service and equipment

STEVEN W. | Expérience générale |
Évaluation :

This location was great. Helpful and friendly staff! I will recommend this U-Haul to everyone I know, thank you! 😀

Ben B. | Expérience générale |
Évaluation :

Had a wonderful experience. Staff and facility were great. Will definitely return if I need storage again.

Mike r. | Premières impressions |
Évaluation :

Courteous and fast service

Heather M. | Expérience générale |
Évaluation :

I was very disappointed that Uhaul does not prorate their storage fees. I paid an extra month for one extra day. Otherwise the facility seemed very nice.

Kimberly V. | Premières impressions |
Évaluation :

Edward was great! He was very helpful and thorough. Spoke with Robin earlier in the week and she was also extremely helpful. So far a great experience.

peter c. | Premières impressions |
Évaluation :

Pleasant knowledgeable help was provided. Genuinely interested in our needs.

Tracy M. | Expérience générale |
Évaluation :

N/A

Travis B. | Premières impressions |
Évaluation :

Friendly and knowledgeable customer service personnel.

Steve B. | Expérience générale |
Évaluation :

Safe secure and easy access.

Malik T. | Premières impressions |
Évaluation :

Thus was the first time I ever used uhaul personally and the workers at the lake St. Louis location were amazing they helped me with everything that I needed I couldn't ask for a better team to help.

Eric P. | Expérience générale |
Évaluation :

A very good staff and a very good manager.

STEVEN W. | Premières impressions |
Évaluation :

New and wonderfully clean facility. Very helpful and friendly staff. Love it!

Steve M. | Expérience générale |
Évaluation :

Staff did a great job.

marilyn A. | Expérience générale |
Évaluation :

I was very happy with everything at this facility. The manager there was personable. She answered every question and she made the experience easy.

Heather M. | Premières impressions |
Évaluation :

Clerk Callie friendly and helpful

Kate T. | Premières impressions |
Évaluation :

I received exceptional service from start to finish

Marty R. | Expérience générale |
Évaluation :

Robyn and her staff offered superb service. Highly recommended.

Howard O. | Premières impressions |
Évaluation :

The crew took great care of all my things. An excellent experience!

David M. | Premières impressions |
Évaluation :

Truly a pleasant experience. Professional and friendly.

Stacy R. | Expérience générale |
Évaluation :

Robin is rude.

JAMES F. | Expérience générale |
Évaluation :

Very impressive with the overall service

Greg G. | Premières impressions |
Évaluation :

It was an quick and easy transaction.Greg Gramlich

David Y. | Premières impressions |
Évaluation :

We've used U-Haul storage facilities before and also have used local storage facility but always come back to U-Haul for the service and convenience even if it costs a little more.

Jared G. | Premières impressions |
Évaluation :

I completed everything online and it was super easy. I showed up and the worker was able to get me to the unit quickly. Opened unit and explained everything clearly so was moving stuff in a few min.

deedee l. | Expérience générale |
Évaluation :

The facility was clean, well lighted, easy access for loading and unloading, all staff very friendly, helpful, and personable , going above and beyond many times. I would definitely recommend them!

Don R. | Expérience générale |
Évaluation :

All the staff were great. Great place to store and rent equipment. Glad they built in the area.

rick a. | Premières impressions |
Évaluation :

Very clean and modern facility with a lot of extra services and conveniences ! The representative was also very nice , courteous and helpful.

Kelly C. | Premières impressions |
Évaluation :

Very friendly staff and management. They were very patient with my indecisiveness and accommodating. Very clean too!!!

Damon B. | Premières impressions |
Évaluation :

Everything went smoothly and the staff were friendly and very helpful.

Joshua P. | Premières impressions |
Évaluation :

Very clean! Employees were very nice

Morrison H. | Premières impressions |
Évaluation :

Very friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C Peterson

Tobias S. | Premières impressions |
Évaluation :

Sara was very helpful

william S. | Expérience générale |
Évaluation :

The people from the Lake St. Louis site were the best. They were prompt, friendly,and knew what they were doing. Excellent service.

juile D. | Premières impressions |
Évaluation :

Quick qnd easy proc3

krista j. | Premières impressions |
Évaluation :

Excellent customer service! I would highly recommend this location for truck rental and storage options.

carol L. | Premières impressions |
Évaluation :

Thank you for everything!

Norman S L. | Expérience générale |
Évaluation :

u-box delivered on time. pick-ed up on time. all staff were highly responsive. I was never at the facility so questions related to maintenance, cleanliness, security, and lighting are moot

Teresa S. | Premières impressions |
Évaluation :

Very clean and safe facility.

Eric P. | Premières impressions |
Évaluation :

All of the people at the Lake of St. Louis U-haul office were very helpful and very polite.

THOMAS W. | Premières impressions |
Évaluation :

Well knowledgeable and professional staff.

deedee l. | Premières impressions |
Évaluation :

Robyn was very professional and personable, I was given a tour explaining the process. The storage facility was very clean and has all the accommodations needed for load in and out.

Vince S. | Premières impressions |
Évaluation :

Very good customer experience. No complaints.

Robert L. | Premières impressions |
Évaluation :

Wonderful service & convenience.

KARON D. | Expérience générale |
Évaluation :

Had no problems

judy k. | Expérience générale |
Évaluation :

I was under the impression I would be given the 1 month free promotion only to be told after I committed to the storage contract that it only applied to one way rental servives.

tracy k. | Expérience générale |
Évaluation :

We can't say enough about the customer service that we received! Chantel was so wonderful to work with! We will definitely use your service again in the future :)

tracy k. | Expérience générale |
Évaluation :

CHANTEL & SARA WENT ABOVE AND BEYOND! We felt extremely comfortable and happy with them!!

tracy k. | Expérience générale |
Évaluation :

Chantel and Sara were above amazing!!! Excellent communication and excellent customer service!!!! It was worth every penny!

Betty F. | Expérience générale |
Évaluation :

Staff and facility were top notchef

denise m. | Expérience générale |
Évaluation :

I will be bragging on you for sure!!!

John O. | Expérience générale |
Évaluation :

U-box check out was a nightmare. 20 minutes for employee to navigate the computer system and had to call someone. Address is confusing. Angry my box was moved here without notification from St. Charle

carol k. | Réservation |
Évaluation :

The service was excellent. Jack Hollie was very helpful and efficient.

Tom Y. | Expérience générale |
Évaluation :

Drop off and pick up of the u-boxes were top notch! Thank you!

John L. | Expérience générale |
Évaluation :

Great experience I would highly recommend that facility

Cari C. | Réservation |
Évaluation :

Clean and great location

Non reviews have been submitted for this location.

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