I had the occasion to rent 12ft. trailers twice, this week. Both times I was checked back in by John on your afternoon crew. Upon returning the second rental, early Saturday evening, we found that the moving crew had left an 8ft. folding table in the trailer. Rather than letting it become a problem, John was all "solution". He was kind enough to offer to simply place it in the "ReUse" "Green room" for someone else, And, with that, he lifted the big table onto a rolling cart and took it away. Although he has always been very pleasant and extremely OCD efficient, he went well beyond what I had any right to expect. " Thank You, John !" Mark
Mark R.Customer Reviews for U-Haul Moving & Storage of Lake St Louis
Testimonials From Recent Customers
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I selected for the uhaul to be returned at a different location (Zisser Tire) but when I arrived at that location and clicked the option online to return equipment it said I needed to be at the lake at Louis uhaul. Why did this selection change?
Allese A.This location had it together!!! They were amazing! From the moment we drove up until we left. And they were so great working out the problem with our trailer that was the fault of where we picked it up in Louisiana. The originating UHaul place put the wrong trailer on our car - and when we dropped it off here - they quickly made it right in the system so we had the correct paperwork. A+++++ UHaul Place!!
DANNY D.I can't think of a thing that could have been improved. It was easy to book the truck, quick to pick up and get on the road and the people were very friendly. My actual mileage was less than I estimated and the final invoice was adjusted down immediately. Thanks for a great experience.
Kevin H.This location always gets it right!!!
Michael L.The rubber seal on the windshield was being held in place by duct tape. During rental, the tape didn't hold and the rubber seal kept hitting the top of the cab. We had to stop to buy duct tape and apply to seal. UHaul should not rent out equipment that needs servicing....if we had been driving in rain, likely would have had a wet cab/dashboard, Otherwise, the truck performed great.
alan H.The only issue I had was that the folks at this location couldn't find a location that was open on the day I wanted to turn in in the trailer that I rented. They told me they were all closed. I knew that wasn't true and had to call the 1-800 number and they gave a UHaul location that was open. Other than that, no problems.
David M.Great job and thanks so much!!
david J.Dropping off the car hauler no one came out to help They never came out of the office When I dropped off the truck I was left out in the drop off lane for over 5 minutes and no one came out till someone else came out with another customer that came in the office. That employee had to call for someone to check in the vehicle. All in all not the type of experience that I find acceptable. Very disappointing.
Michael A.Mike, I have to say that having been a storage customer and frequent equipment rental customer since 2011, the management and crews you have at this Lake St. Louis Store, and the O'Fallon Store are the most professional and efficient, yet friendliest teams you've ever had ! Robyn and Matt, with their motivated "Can do !" mindsets are, definitely, great assets to your company !
Mark R.Process is very organized and straight forward.already.
joseph B.Smooth. We'll done.
Bruce H.Yesterday the girl processing my order and another employee seemed more concerned about joking with each other and talking about personal issues than finishing my order. Then today when I returned the unit, i sat in the return area for almost 10 minutes before having to go inside to find someone. Then when I did the same girl from the previous day decided to stop and help someone else when going to find the return employee and delayed me again. And the return employee couldnt make up his mind where he wanted the unit. All in all, customer service was sub par and the employees need to be trained properly. This is the 1st time using this location and needless to say, will more than likely be the last. They should take lessons from the employees at the Saint Peter's, Mo. location, located on the north service rd and Truman Blvd.
Paul P.Well the gentleman at pickup was awesome. The lady at return was not. She spent time on her phone checking something unrelated to my inquiry and when I said thanks for your help nothing. Basically she did her job but the people skills were seriously lacking. If you don't like your job move on, don't be unhappy. Maybe I caught her on a bad day, I dunno.
Matt M.Excellent service. GMs make a difference in setting culture. Have Uhaul stock more trailers.
RICKY W.The young man that helped me was very kind, helpful,also answered all my questions.
Charlotte F. | Premières impressionsPeter at pickup was so AMAZING! Personable & professional he set the tone for an amazing U-Haul overall experience!!! Give that man a raise!
Michelle K.Nothing, they provided exceptional service
David O.Tell us that we need to purchase our own lock
Shabnam S.I can't say enough good things about Robyn and her team at the Great ! Lakes U-Haul Storage Facility ! Thanks ! It's always a pleasure !
Mark R.Love the manager she very helpful. Look like great staff at this location too. I will always come to This location.
Charlet G.Good and smooth moving experience.
SACHIN K.I had a good experience and would recommend U-Haul for further business. Thank you, Tom
Thomas R.This process was insanely easy and much appreciated after a long day of moving! Definitely will use them again if needed.
Ellyce S.Robin was great!!!
Jessica A.I am totally happy nothing
Charlet G.Excellent staff and such a pleasant experience!!!
Tim V.Service was excellent as always. My only complaints this time are that one of the strap connections in the front left was missing making securing the load more difficult and one of the tires had very little tread on it that made me have concerns about it blowing while driving. Fortunately it didn't. Will definitely continue to use this location in the future though.
Lonnie W.The female that checked me out was prompt, quick, respectful, great communicator. She was excellent!
Linda V.Exceptional service, and very clean store!
Lionel M.The people at the store were great. Thank you.
Myron N.Very helpful crew!
Jesse H.The couple that works here are friendly, kind and a pleasure to work with. We will only use this location. Great service!!!
Chad I.Great fast and courteous service.
Kurt H.I picked up the truck and it said it had 7/8 tank of gas, it only had 3/4. Thomas Andrews, I hope that's right, said he would email confirming the difference and never did. I tried notifying the location several times with no luck of reaching anyone. I went ahead and put the extra $40 worth of gas in it since I had no way to prove otherwise. I just don't appreciate the guy saying he would email me and not.
Gerald P.The cab was small. No leg room for fat people. Please warn fat people before getting in. No stomach or leg room. Lol
LaKyshia J.Thank you for making this easy
Bernardo R. | Expérience généraleI went to the O'Fallon location for a 12' trailer and was told they didn't have any available. They called Lake St. Louis, and I was told they had one, but I needed to return it to a different location. When I went to pick it up, the charge was $88 because it was a 1-way rental, and they could not rent it to me as a local. I waited a day for a local trailer to be available. As a result, I was delayed a day, and U-Haul had a trailer sit there unused, rather than being rented at a local rate. What I was frustrated with was that I was not told that my need to "return it to a different location" meant it was a 1-way rental, and would cost 3-times as much.
DANIEL B.great experience, thanks
Andrea S.Crazy loud metal clanking sound while driving.0
Michael N.On the loading end of the trip , I hired movers to help. They kept moving their arrival time back and then never showed up. When I called UHaul the response I received was basically “Oh well, make sure you get your money back.â€
Julie J.again changed drop off location and didn't see them do the fuel and all that
Diane S.Service was excellent, thank you !
Ivory H.Great to work with, fast delivery and very helpful,,,
DENNIS B.Agent was very courteous and helpful
ERIC O. | Premières impressionsEverything was great. Friendly staff too. Thank you.
Robert S.Increase number of knowledgeable agents in the store, at checkout. This is a great service!
Bryan W.Robin, her staff, and the facility are excellent! I've used other Uhaul facilities and I would not describe them as friendly and welcoming. The Lake St. Louis Uhaul is friendly, welcoming, and prides themselves on customer service.
Cheryl G. | Expérience généraleThe staff was friendly and helpful.
Scott V.I was sad to see that now the first month free storage is attached to a truck rental. I may need one in the future, but I have yet to be approved so I do not know my destination yet.
Roxane W. | Premières impressionsWas in and out quickly. No problems. Staff seemed very knowledgeable.
Steve H.Fast, friendly service. Loved how easy it was.
Wendy H.Very confusing experience spoke with one rep in AM told one location then got call in afternoon told different location. Was supposed to get video sent on how to do pick up -never sent. The experience thru app was not customer friendly. Truck wasn't parked where app said it would be. Had to walk all over parking lot in dark to locate. Will NEVER do after hours/app pick up ever again.
Matthew M.QUick and easy
Donald S.walked in, waited in line for a reasonable time and then got great customer service and the solution to my need! It was quick easy and done great!
Michael L.Truly the best run Uhaul in the country that I've been too! Top to bottom, clean, friendly efficient! We've been back several time!! Thank you!
Patrick W.Merci
Robert J.Not much, great experience!
Alan H.UHAUL was perfect for our move. Will recommend and use again.
Deborah O.The same. A great experience.
THOMAS M.Everything went very smooth and customer service was great!
Lonnie W.Robin was extremely helpful. I rented several trucks from her over the last few months to help in our move and she made the experience a pleasure. I will recommend UHaul to and particularly her site to any friends and family who are moving.
Daniel T.I appreciate the courtesy and understanding with shifting changes of different persons individual life experiences to make it right for each individual! Thank you , Lisa rodiez
Lisa R. | Expérience généraleThis is a great location. The staff is very friendly and helpful. The facility is very clean and well maintained. They offer many storage options and several load/unload spots. I highly recommend!
Christopher T. | Premières impressionsStaff are extremely helpful and friendly. Facility is super clean and alarm system/security is top notch. Would highly recommend the facility!
Joe C. | Premières impressionsRobin was so helpful and made a stressful move not stressful for this portion .
Susan M. | Premières impressionsStaff & management were exceedingly helpful and i will recommend this facility!
Jenny H. | Expérience généraleEverything was excellent and the staff was very professional and helpful.
Richard H. | Expérience généraleThis facility was clean and had all the boxes and packing stuff we needed to get moved. The staff was so helpful in directing us with what boxes would be better and were so friendly. It was always a pleasure to go in and ask a question. Would definitely recommend this facility. Thanks for all your help.
Bob A. | Expérience généraleAll the people I dealt with were courteous and friendly. Great experience.
Steve W. | Expérience généraleWe had three storage units at the O'Fallon location for three years, while we were overseas. We never had a problem with the facility. Even after three years all of our goods were clean and dust free, and in good working condition. We have several paintings that still look like new, have no cracked paint, warping, yellowing of paper, or mold growth. Upon inspection of boxes, there are no signs of insects, or mildew. Thank you U-Haul, Lake St. Louis
richard m. | Expérience généraleThe staff was all ways friendly and helpful and the GM was always willing to help me with any problems I had I appreciate everything they have done for me.
Malik T. | Expérience généraleThere was an adjustment period for some of the people who had storage units and they forgot to check into the alarm system but that smoothed out pretty quickly. I appreciate the location as well as the way the units are cared for.
Philip S. | Expérience généraleI never had a problem and if I ever need storage again, U-Haul will be my first choice.
Pamela M. | Expérience généraleVery nice start up experience.
Paul S. | Premières impressionsRobyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.
JOSEPH T. | Premières impressionsWas locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.
Erik S. | Expérience généraleI have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!
STEVEN H. | Expérience généraleMy overall experience was amazing. Everyone at this location was friendly and helpful.
Suzanne A. | Expérience généraleAssistant manager was rude, very unfriendly. Needs social skills.
Theresa G. | Expérience généraleRobyn was so extremely helpful
Sarah W. | Expérience généraleThanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don't live in the area anymore and I'm disabled (not dying anytime soon, but I can't travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents' home and a place to store them, or forfeit them for good. I'm blessed that friends in the area could help, and that they went to your facility for the space. In the 2,5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend's card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with-you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I'm highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to "higher ups," please send me the contact information.
Lisa S. | Expérience généraleI am very happy with this facility.
Philip S. | Expérience généraleVery clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!
Mary L. | Expérience généraleGreat sales reps
dennis s. | Premières impressionsTaylor was very sweet and helpful! Everyone made the experience convenient for us.
Keshia G. | Premières impressions1st time using a storage area, In the customer service was great!
Clifford A. | Premières impressionsAndrew was so nice and helpful.
Sarah W. | Premières impressionsThe team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.
Alanna Z. | Premières impressionsExcellent and friendly customer service as well as a convenient location.
Joshua F. | Premières impressionsRobyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!
mary c. | Expérience généraleHad reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbooking
Donald P. | Premières impressionsThe ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.
Mary Ann L. | Premières impressions5 U-Boxes, 1 truck, 1 auto-trailer, 1 cargo trailer, and more boxes than I want to admit; all to move to another state. The Lake Saint Louis U-Haul team is FANTASTIC! No complaints from me about them, and no complaints from them about all my questions and requests. I am thankful to have worked with them.
Robert B. | Expérience généraleStaff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.
Cynthia M. | Premières impressionsAll employees were very nice and helpful and very clean and bright.
Douglas K. | Expérience généraleMy own opinion……I’m on a limited income and I felt it was a little costly for me…… Thank You,
Peggy R. | Expérience généraleVery clean facility. Friendly, helpful and efficient staff. Easy process to use facilities. Great experience overall - keep up the good work!
CASEY W. | Expérience généraleTy
tammy n. | Premières impressionsWould recommend this to a friend!
Mary b. | Expérience généraleThe garage door didn't work a few times we stopped by and almost had our cars stuck inside. The office said they forgot to unlock the door.
Judy E. | Expérience généraleOwner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.
Kenneth T. | Premières impressionsStaff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.
Tori W. | Premières impressionsEmployees are so helpful and friendly.
Bonnie T. | Premières impressionsRobyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.
mary c. | Premières impressionsSo far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.
ALICIA P. | Premières impressionsThe staff was extremely helpful and friendly.
Richard H. | Premières impressionsGreat facility with super friendly staff.
Damon B. | Expérience généraleI have rent at other uhaul storage places before. This one is by far the beat one I have rented Robin and her staff are fantastic I can't give them enough stars for all their help Thank you Lake St. Louis team you are wonderful!!!!!!!!!!!!!
Patricia C. | Expérience généraleBooked a 10x15 unit a month in advance of our move. The day-of I'm told that our 10x15 is really three different 10x5 units. Unacceptable. If you didn't have the space just tell me and I would have looked elsewhere.. Moving is stressful enough without games like this. Thankfully, I was able to quickly find a true 10x15 space with a nearby competitor and route our delivery there. I know U-haul doesn't care about the lost business because you are obviously full up, but my family will never use you again and I will tell this story often. You are not the only provider any more and need to treat your customers better. Also, the place I ended up moving into was 15 degrees cooler, cleaner and less hectic. Turn down the A/C!
Dan H. | Expérience généraleTara was seriously just the best. When the U-box department at the Spanish Lake location failed to deliver my U-boxes or even call me to tell me they weren't coming (less than 24 hours before movers were supposed to come) I anxiously called the Lake St Louis U-Haul and explained to Tara what my situation was. She was amazing and just took care of everything. She got me a truck and two storage units set up for the very next day in about 15 minutes. Cool as a cucumberand just sweet as pie. There should be more people like her at U-Haul because she knows exactly what customer service is all about! I had a really good experience and I would definitely recommend this location!
Tera B. | Premières impressionsFriendly people
Diane T. | Premières impressionsI was impressed with my overall experience at this specific Uhaul location and what must be the corporate uhaul operation plan. It was modern , so clean, convient to get in and out and all types of supplies on hand to purchase plus staff always helpful if needed. Only one critique at the Uhaul in Florida they had a spot to return old boxes to to give to others but this one did not? However, I am still looking into if Uhaul is a public company and will buy stock!. A very smart well-run company !
rick a. | Expérience généraleVery helpful staff! Can't wait to store more stuff!!!
ann d. | Premières impressionsVery good customer service.
Kevin S. | Premières impressionsVery clean and staff was great.
kelly p. | Expérience généraleThank you Robyn.
Finishing T. | Premières impressionsRobyn was amazing!!! Above and beyond helpful and professional. You have a hidden gem with her.
Tracy E. | Expérience généraleOne stop return,store and pickup it gets no better. Staff was super nice and helpful. Highly recommended
Deborah Y. | Expérience généraleAwesome customer service
Antoine C. | Premières impressionsEase of access and cleanest facility I have ever seen.
Dan C. | Expérience généraleThe staff kindly helped us check in after hours after having a difficult day with a UHaul trailer & road assistance that caused a 4 hour delay.
Amy B. | Premières impressionsGreat storage experience. 5 stars. However, when I rented a trailor to empty storage it was a disaster from start to finish. Booking to drop off.......I give it a 0 stars......
Terry W. | Expérience généraleThe gm is awesome. She did a great job.
Jana W. | Premières impressions