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Ronald S.Customer Reviews for U-Haul Moving & Storage of Lake St Louis
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was a very positive experience, great customer service
bruce M.The staff were rude at the registers and didn't put more miles on agreement like I asked. So, I went over 71 miles because they would not pay attention to what I asked. They were rude had an attitude and not helpful at all!
Tiffany L.Customer service was excellent. Employees were very helpful and friendly. No improvements needed. Will definitely use and recommend them again.
Rick M.Everything was perfect!!! Easy to rent and drop off.. Thank you for your friendly service
Stacy F.My experience was quick and easy. I also returned the truck after closing hours, and the step by step instructions made it easy as well.
Kimberly K.When turn in truck outside.attendant took keys and didn't turn it in right away.
ian W.Also great experience!!!
Dawn C.your mobile return process needs some attention. i had plenty of cell service but had to stop and restart several times before getting through the process. i noticed you charge $20 for the site to verify when a customer returns their truck. i'm guessing this is an intentional charge to get people to say screw it i'll just call in the morning and pay the $20. at least that's what it seems like. crappy mobile return will get you an additional $20
john S.The guy who helped me was great. Helpful personable and friendly.
John P.Staff was pleasant to work with.
Sheila B.The share 24/7 or online reservation process was easy, pick up was not. Different truck was assigned, still had to wait to get keys which was supposed to be avoided with the online system, bad pickup experience. Drop off was smooth.
Tom K.Use this location's small trailers about once a month lately. Friendly staff with good equipment. Thanks
Mike P.the service was excellent, the truck was clean, and ready for me. the problem we had was with the air conditioner, it would go off for 20 min. or more , then it would come back on by itself, it was a very hot and uncomfortable ride,
robert B.website pretty cumbersome to use. In store experience, however, was wonderful.
John H.The staff at 1200 S Outer Rd are very helpful and go out of their way to ensure a positive experience. This is the best U-Haul location I've ever visited.
Christopher T.Original associate who helped me was nice. She was having some computer issues and the GM was very attentive and offered assistance. Then I got the wrong truck without a ramp and the gentlemen who pulled it up took the keys back inside and said I wanted a ramp. GM took over and made it right. Smooth process and great customer service!
Tim N.Robyn and Andrew are wonderful to work with and always willing to help. Excellent service à la clientèle.
Chris G.Personnel amical.
Michael V.I had a very good experience at your store. The people I interacted with were cheerful, knowledgeable, and patient. Customer service like this is increasingly rare.
Andy B.The U-Haul app sent me to a different place than I had picked! My puck was 2 miles from from home! But I was sent 5 miles from my home, which cost me an EXTRA $10 in MILEAGE CHARGES! Also, the map that I was given at 1st place(where the app sent me, that I thought I was getting my rental from) was so blurred I got lost! It took almost an hour to finally get my rental. I asked for the extra $10 mileage charge to be taken off and was told, 'no way, can't change the milage charge on one day rentals'. To the good, all 3 ladies that I dealt with were very nice.
Deborah C.No improvement necessary.
Jerald M.Always a great and easy process. I am a repeat customer and will drive a bit further for this experience versus gambling on a closer location.
Robert C.Check in process was not great after hours with the uhaul app. Took me 20 min to get the location services requirement to work and that delayed my check in time. Very frustrating and almost made my check in late. Other wise great location with friendly and helpful staff. Very nice equipment.
Kevin B.Everything was top notch. Great all the way around. Merci encore.
Richard W.Everyone was super friendly and helpful it was one of the best movie experiences I've had thanks to the local U-Haul team
Tom B.Everything was excellent
Gary M.Awesome staff!
Cathy M.You guys were awesome. Everything went so smoothly! On time and the communication with updates was extremely helpful!
Susan H.This location always has the nicest lady working at it! She has short brown hair, medium build, about 5â€5' in height. I always forget to get her name but she is so friendly while being fast and efficient at her job. It's my preferred Uhaul pick up and drop off location.
Sharee S.Convenient location, second time I've used this business for a trailer rental and will use them again if needed.
Melody C.Front passenger seat was dirty.
Roger B.Drop off location is very easy to get into even with the 26 ft truck. Each time we have dropped off a rental at this location we have always been greeted by an employee who promptly gets us checked out and a receipt within a few minutes.
Beau B.Fast friendly service on pick up and drop off. I'll be back for sure!!!
James D.I did fill out all information related to the rental, but still had to answer the same questions when picking up.
JOHN B.I appreciate the courtesy and understanding with shifting changes of different persons individual life experiences to make it right for each individual! Thank you , Lisa rodiez
Lisa R. | Expérience généraleThis is a great location. The staff is very friendly and helpful. The facility is very clean and well maintained. They offer many storage options and several load/unload spots. I highly recommend!
Christopher T. | Premières impressionsThe staff was super friendly and very helpful. They helped me get moved in expeditiously and answered all of my questions. I highly recommend.
Christopher T.Staff are extremely helpful and friendly. Facility is super clean and alarm system/security is top notch. Would highly recommend the facility!
Joe C. | Premières impressionsGreat customer service from my phone contact for reservations thru pick up and return at the store. Would highly recommend this location.
Kim O.The lady that runs toe place (Rhonda?) is a pure joy to work with!
Kent Y.Keep up the good work!
Richard H.Staff was very helpful and process was quick and easy.
Michael M.Staff was very helpful making sure I was treated very fairly great customer service
Jerome F.when a problem with equipment is identified and demonstrated don't deflect the problem to their vehicle when it is impossible for the problem to anything but Uhaul's
William S.Rude employees like every other uhaul. What's worse the DMV or ANY uhaul place? Every uhual place is terrible and your customer (lack of service) people are even worse. You own the market like Kleenex owns tissues but your company is absolutely terrible.
Edwin P.I went to this location 2 months ago and had the worst experience ever. Rented a truck from Budget. Guy at register was rude and could care less about taking care of me as a customer. Needed a trailer this week and reserved I online. There were 4 workers there on Thursday 3/24 and they were the most helpful, considerate, and pleasant people to work with...I hope the replaced the others !!!
DARRELL R.I had a complicated move…for me anyway…and the people at the Lake St Louis UHAUL location helped make it smoother. I appreciated all they did.
Bonnie L.Always have great experiences. Best place to rent from
Robert R.Robin was so helpful and made a stressful move not stressful for this portion .
Susan M. | Premières impressionsStaff & management were exceedingly helpful and i will recommend this facility!
Jenny H. | Expérience généraleEverything was excellent and the staff was very professional and helpful.
Richard H. | Expérience généraleThis facility was clean and had all the boxes and packing stuff we needed to get moved. The staff was so helpful in directing us with what boxes would be better and were so friendly. It was always a pleasure to go in and ask a question. Would definitely recommend this facility. Thanks for all your help.
Bob A. | Expérience généraleAll the people I dealt with were courteous and friendly. Great experience.
Steve W. | Expérience généraleWe had three storage units at the O'Fallon location for three years, while we were overseas. We never had a problem with the facility. Even after three years all of our goods were clean and dust free, and in good working condition. We have several paintings that still look like new, have no cracked paint, warping, yellowing of paper, or mold growth. Upon inspection of boxes, there are no signs of insects, or mildew. Thank you U-Haul, Lake St. Louis
richard m. | Expérience généraleThe staff was all ways friendly and helpful and the GM was always willing to help me with any problems I had I appreciate everything they have done for me.
Malik T. | Expérience généraleThere was an adjustment period for some of the people who had storage units and they forgot to check into the alarm system but that smoothed out pretty quickly. I appreciate the location as well as the way the units are cared for.
Philip S. | Expérience généraleI never had a problem and if I ever need storage again, U-Haul will be my first choice.
Pamela M. | Expérience généraleVery nice start up experience.
Paul S. | Premières impressionsRobyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.
JOSEPH T. | Premières impressionsWas locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.
Erik S. | Expérience généraleI have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!
STEVEN H. | Expérience généraleMy overall experience was amazing. Everyone at this location was friendly and helpful.
Suzanne A. | Expérience généraleAssistant manager was rude, very unfriendly. Needs social skills.
Theresa G. | Expérience généraleRobyn was so extremely helpful
Sarah W. | Expérience généraleThanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don't live in the area anymore and I'm disabled (not dying anytime soon, but I can't travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents' home and a place to store them, or forfeit them for good. I'm blessed that friends in the area could help, and that they went to your facility for the space. In the 2,5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend's card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with-you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I'm highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to "higher ups," please send me the contact information.
Lisa S. | Expérience généraleI am very happy with this facility.
Philip S. | Expérience généraleVery clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!
Mary L. | Expérience généraleGreat sales reps
dennis s. | Premières impressionsTaylor was very sweet and helpful! Everyone made the experience convenient for us.
Keshia G. | Premières impressions1st time using a storage area, In the customer service was great!
Clifford A. | Premières impressionsAndrew was so nice and helpful.
Sarah W. | Premières impressionsThe team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.
Alanna Z. | Premières impressionsExcellent and friendly customer service as well as a convenient location.
Joshua F. | Premières impressionsRobyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!
mary c. | Expérience généraleHad reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbooking
Donald P. | Premières impressionsThe ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.
Mary Ann L. | Premières impressions5 U-Boxes, 1 truck, 1 auto-trailer, 1 cargo trailer, and more boxes than I want to admit; all to move to another state. The Lake Saint Louis U-Haul team is FANTASTIC! No complaints from me about them, and no complaints from them about all my questions and requests. I am thankful to have worked with them.
Robert B. | Expérience généraleStaff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.
Cynthia M. | Premières impressionsAll employees were very nice and helpful and very clean and bright.
Douglas K. | Expérience généraleMy own opinion……I’m on a limited income and I felt it was a little costly for me…… Thank You,
Peggy R. | Expérience généraleVery clean facility. Friendly, helpful and efficient staff. Easy process to use facilities. Great experience overall - keep up the good work!
CASEY W. | Expérience généraleTy
tammy n. | Premières impressionsWould recommend this to a friend!
Mary b. | Expérience généraleThe garage door didn't work a few times we stopped by and almost had our cars stuck inside. The office said they forgot to unlock the door.
Judy E. | Expérience généraleOwner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.
Kenneth T. | Premières impressionsStaff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.
Tori W. | Premières impressionsEmployees are so helpful and friendly.
Bonnie T. | Premières impressionsRobyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.
mary c. | Premières impressionsSo far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.
ALICIA P. | Premières impressionsThe staff was extremely helpful and friendly.
Richard H. | Premières impressionsGreat facility with super friendly staff.
Damon B. | Expérience généraleI have rent at other uhaul storage places before. This one is by far the beat one I have rented Robin and her staff are fantastic I can't give them enough stars for all their help Thank you Lake St. Louis team you are wonderful!!!!!!!!!!!!!
Patricia C. | Expérience généraleBooked a 10x15 unit a month in advance of our move. The day-of I'm told that our 10x15 is really three different 10x5 units. Unacceptable. If you didn't have the space just tell me and I would have looked elsewhere.. Moving is stressful enough without games like this. Thankfully, I was able to quickly find a true 10x15 space with a nearby competitor and route our delivery there. I know U-haul doesn't care about the lost business because you are obviously full up, but my family will never use you again and I will tell this story often. You are not the only provider any more and need to treat your customers better. Also, the place I ended up moving into was 15 degrees cooler, cleaner and less hectic. Turn down the A/C!
Dan H. | Expérience généraleTara was seriously just the best. When the U-box department at the Spanish Lake location failed to deliver my U-boxes or even call me to tell me they weren't coming (less than 24 hours before movers were supposed to come) I anxiously called the Lake St Louis U-Haul and explained to Tara what my situation was. She was amazing and just took care of everything. She got me a truck and two storage units set up for the very next day in about 15 minutes. Cool as a cucumberand just sweet as pie. There should be more people like her at U-Haul because she knows exactly what customer service is all about! I had a really good experience and I would definitely recommend this location!
Tera B. | Premières impressionsFriendly people
Diane T. | Premières impressionsI was impressed with my overall experience at this specific Uhaul location and what must be the corporate uhaul operation plan. It was modern , so clean, convient to get in and out and all types of supplies on hand to purchase plus staff always helpful if needed. Only one critique at the Uhaul in Florida they had a spot to return old boxes to to give to others but this one did not? However, I am still looking into if Uhaul is a public company and will buy stock!. A very smart well-run company !
rick a. | Expérience généraleVery helpful staff! Can't wait to store more stuff!!!
ann d. | Premières impressionsVery good customer service.
Kevin S. | Premières impressionsVery clean and staff was great.
kelly p. | Expérience généraleThank you Robyn.
Finishing T. | Premières impressionsRobyn was amazing!!! Above and beyond helpful and professional. You have a hidden gem with her.
Tracy E. | Expérience généraleOne stop return,store and pickup it gets no better. Staff was super nice and helpful. Highly recommended
Deborah Y. | Expérience généraleAwesome customer service
Antoine C. | Premières impressionsEase of access and cleanest facility I have ever seen.
Dan C. | Expérience généraleThe staff kindly helped us check in after hours after having a difficult day with a UHaul trailer & road assistance that caused a 4 hour delay.
Amy B. | Premières impressionsGreat storage experience. 5 stars. However, when I rented a trailor to empty storage it was a disaster from start to finish. Booking to drop off.......I give it a 0 stars......
Terry W. | Expérience généraleThe gm is awesome. She did a great job.
Jana W. | Premières impressionsEveryone was extremely helpful, friendly and overall great!
Susan M. | Expérience généraleAlways clean and secure. Only issue we ever had was parking near the door for pick up or drop off
Ann E. | Expérience généraleGreat facility!
Dan C. | Premières impressionsgood staff friendly and knowledgeable.
Jonothan S. | Premières impressionsGreat place, very clean, very nice employees.
Tracy E. | Expérience généraleRobin has been just wonderful to work with. All companies needs employee's like her. I would give her a job in an instant. Would recommend them to anyone need to move or store items. Yes worth a 5 star review.
BETTY w. | Expérience généraleThe entire process of renting, storing, and moving out were flawless! The gentleman who cleans does an outstanding job keeping your facility spotless. When we were cleaning out one of our storage rooms, the staff were attentive and asked if needed anything to make our move easier. Please continue to operate this way - you'll soon have a waiting list for people wanting to store their possessions at your facility. Merci.
Matthew Z. | Expérience généraleAwesome facility, will definitely recommend it to anyone needing any type of storage or moving.
Scott D. | Expérience généraleEach and every time when i called or met in person it was a great experience. Everyone was helpful in many ways. The u-haul trucks were clean and ready to go. Thank everyone there of the help they gave us in these stressful times. You have a blessed holiday season. Sincerely, Tim Dickherber
Timothy D. | Expérience généraleEverything was great but none of the employees wear masks which is why I’m giving them one star.
Katherine F. | Expérience généraleWe are so glad we chose this UHaul. Employees were excellent.
Deborah W. | Expérience généraleRobyn is one of the best customer service reps. I have ever met. The staff was also great. Wonderful experience! Sincerely, Bud Paige
Bud P. | Expérience généraleEvery person I talked to over the course of time was very friendly and helpful. Awesome !! Thank you!
Tim P. | Expérience généraleStaff was helpful and facility was clean.
Kathryn D. | Premières impressionsThe office staff was very friendly and helpful. Great experience! Facility was very and secure.
MIKE D. | Expérience généraleRobin was fast efficient and very polite. Thank you for making this a very easy transaction Robin. Sincerely Barbara
barbara f. | Premières impressionsThe staff at this location treat you like family. They are always available to help, and make sure you are well taken care of. Strong 5 stars!
Rebekah G. | Expérience généraleCould not be happier with our experience with UHaul on both ends of our move from OKC to STL and our short term storage in Lake Saint Louis. Excellent customer service all around.
William M. | Expérience généraleVery nice facility. Yes, I love the service. The employees are super nice.
Pamela M. | Premières impressionsThe staff was extremely friendly and helpful.
ruth j. | Premières impressions-Very clean -easily accessible loading/unloading area for multiple car and truck sizes -The free carts for moving items at the self storage site were a very nice add-on
Zachary T. | Premières impressionsThis facility is great !!!!!! Debbie, Tara, Jimmy and staff are always welcoming and so friendly I have used two different facilities in the past six months and this was is soooooo much better than the one in Florissant close to Lindbergh and Florissant Road That one is clean but have issues with one of their staff Members who always seems to plan his incompetence on the weekend to "issues with the computer" Smaller guy who seems always frustrated and not friendly at all like I am bothering him by being there Glad I know longer have to deal with him Courtney at Florissant was very helpful as well. As Alex?(the manager) but as I mentioned the late worker on Saturday orSiunday.....not so much
Karl Y. | Premières impressionsEveryone I met was very helpful and friendly.
mary h. | Expérience généraleI went to many other storage units that day and this one, hands down, was better quality, clean, and very friendly and helpful staff. That is why I did not hesitate to rent a space.
Rebecca c. | Premières impressionsThe 24 hour phone line doesnt puck up and it just lets the alarm ring forever
Dallas J. | Expérience généraleAs soon as I rented locker and gave my email I was inundated with spam emails I can only assume it was from uhaul system not being protected. EXTREMELY ANNOYING
Mark k. | Expérience généraleThe best customer service ever. And so clean which is a plus
Ashli H. | Premières impressionsI was very disappointed that no employees were wearing masks.
Cameron M. | Premières impressionsEverything went wrong. I had already been in there for a half hour and reserved a truck and storage room. When I went to get the truck something went wrong they gave wrong truck out had to wait another 45 minutes to get truck. Then truck was on a quarter tank had to take time to fill it up. Got back they had to change our storage room then our access number was denied. One problem after another. Not sure why it was so difficult . Extremely aggravating! Not a good experience. I will give them another try but if next time is not any better, I will not be back!!
Barbra B. | Premières impressionsRobyn was very friendly and very helpful getting me the correct size storage unit!
Paul P. | Premières impressionsVery friendly and helpful staff.
Patrick M. | Expérience généraleI hadover $8 000 worth of stuff stolen from there facility and an employee admitted to cutting the lock to my unit well to keep his job he lied about cutting it of course and I filed a report with the insurance company but they said it was denied because there was no proof of forced entry. I'll never recommend or use them ever again
Steve S. | Expérience généraleAlways very helpful and responsive!
David G. | Premières impressionsAll very good.
David G. | Premières impressionsStaff was friendly! Less than 3 miles from my house.
Patrick J. | Premières impressionsI use U-Hauls all over and this manager goes above and beyond. Top self person runs this place.
Christopher J. | Expérience généraleRobin - the GM - was very friendly and super helpful with our move in experience!! I would recommend this facility to everyone and have Robin help them out!!!
ryan b. | Premières impressionsJoseph was SO FRIENDLY and made the whole experience go from nerve wracking to having a peace of mind about the situation. Then the process of actually moving in was so easy. Thanks UHaul!
Erin W. | Premières impressionsGood experience.
STEVEN H. | Premières impressionskeep up the good work
Rodriguez A. | Premières impressionsstore manager exceeded my expectations!
samuel g. | Premières impressionsJoseph was extremely helpful and very polite.
mary h. | Premières impressionsThe facilities were impeccably clean. The staff were always more than happy to help with any questions we had. Prices were fair and the payment process very easy. Couldn't be happier with our experience and have recommended them to many others!
miranda j. | Expérience généraleEverything went like a charm and everyone was friendly and helpful and went out of their way to make things easy for me.
Amy C H. | Expérience généraleSarah was very helpful on explaining the ins & outs of using the storage facility.
Greg D. | Premières impressionsI liked that it was temperature controlled! Paintings would have gotten ruined if not.
patricia h. | Expérience généraleOverall very satisfied from the time I first rented to the move out...the process was quick and easy and the people who helped me were very friendly and professional.
debra m. | Expérience généraleA very well run business. Everyone was always professional and polite.
Chris P. | Expérience généraleThe facility and staff were great. Had to move location to closer to home.
Don R. | Expérience généraleThe process of completing the paperwork for renting a storage unit was efficient. The customer service person did a great job explaining and showing the facility. The property was very clean.
James J. | Premières impressions.
Brittany S. | Expérience généraleRobyn's and crew great
William B. | Expérience généraleI can't leave my whole comment cause there is not enough space, go figure! I guess you really don't want to know my expierence!
Candice S. | Premières impressionsGreat experience
Mike r. | Expérience généraleI lost my key and my brother in law was going to cut off the lock but you wouldn't let us. I had to pay $5500 to a lock Smith that was the very same thing my brother in law was going to do but you thr
Vicki D. | Expérience généraleThe facility is great. I felt safe going in and out with the secure swipe codes and well-lit halls. Only small glitch was the computer system for payments, etc needs attention/updating.
Mary D. | Expérience généraleFriendly People
cathy w. | Expérience généraleThis place is very clean. It has great areas to load and unload from trucks,cars and other things. And helpful with utility carts to help load. This is a great place to store your things.
John G. | Expérience généraleThe best Uhaul facility and staff I have ever dealt with. Everyone from the daily staff to the owner were available and helpful. I definitely will use again if I ever need anything from Uhaul.
William S. | Expérience généraleVery nice facility and very secure.
Jeremy P. | Premières impressionsStaff was great, particularly young man last name of Bray. The were understaffed for as busy as they were on a Sunday, which I would think would be a prime activity day.
Charles W. | Premières impressionsGreat facility along with manager
Christopher J. | Premières impressionsFriendly, helpfull people who are very interested in answering your questions
Howard O. | Premières impressionsVery good service and equipment
peter c. | Expérience généraleThis location was great. Helpful and friendly staff! I will recommend this U-Haul to everyone I know, thank you!
STEVEN W. | Expérience généraleHad a wonderful experience. Staff and facility were great. Will definitely return if I need storage again.
Ben B. | Expérience généraleCourteous and fast service
Mike r. | Premières impressionsI was very disappointed that Uhaul does not prorate their storage fees. I paid an extra month for one extra day. Otherwise the facility seemed very nice.
Heather M. | Expérience généraleEdward was great! He was very helpful and thorough. Spoke with Robin earlier in the week and she was also extremely helpful. So far a great experience.
Kimberly V. | Premières impressionsPleasant knowledgeable help was provided. Genuinely interested in our needs.
peter c. | Premières impressionsS.O.
Tracy M. | Expérience généraleFriendly and knowledgeable customer service personnel.
Travis B. | Premières impressionsSafe secure and easy access.
Steve B. | Expérience généraleThus was the first time I ever used uhaul personally and the workers at the lake St. Louis location were amazing they helped me with everything that I needed I couldn't ask for a better team to help.
Malik T. | Premières impressionsA very good staff and a very good manager.
Eric P. | Expérience généraleNew and wonderfully clean facility. Very helpful and friendly staff. Love it!
STEVEN W. | Premières impressionsStaff did a great job.
Steve M. | Expérience généraleI was very happy with everything at this facility. The manager there was personable. She answered every question and she made the experience easy.
marilyn A. | Expérience généraleClerk Callie friendly and helpful
Heather M. | Premières impressionsI received exceptional service from start to finish
Kate T. | Premières impressionsRobyn and her staff offered superb service. Je la recommande fortement.
Marty R. | Expérience généraleThe crew took great care of all my things. An excellent experience!
Howard O. | Premières impressionsTruly a pleasant experience. Professional and friendly.
David M. | Premières impressionsRobin is rude.
Stacy R. | Expérience généraleVery impressive with the overall service
JAMES F. | Expérience généraleIt was an quick and easy transaction.Greg Gramlich
Greg G. | Premières impressionsWe've used U-Haul storage facilities before and also have used local storage facility but always come back to U-Haul for the service and convenience even if it costs a little more.
David Y. | Premières impressionsI completed everything online and it was super easy. I showed up and the worker was able to get me to the unit quickly. Opened unit and explained everything clearly so was moving stuff in a few min.
Jared G. | Premières impressionsThe facility was clean, well lighted, easy access for loading and unloading, all staff very friendly, helpful, and personable , going above and beyond many times. I would definitely recommend them!
deedee l. | Expérience généraleAll the staff were great. Great place to store and rent equipment. Glad they built in the area.
Don R. | Expérience généraleVery clean and modern facility with a lot of extra services and conveniences ! The representative was also very nice , courteous and helpful.
rick a. | Premières impressionsVery friendly staff and management. They were very patient with my indecisiveness and accommodating. Very clean too!!!
Kelly C. | Premières impressionsEverything went smoothly and the staff were friendly and very helpful.
Damon B. | Premières impressionsVery clean! Employees were very nice
Joshua P. | Premières impressionsVery friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C Peterson
Morrison H. | Premières impressionsSara was very helpful
Tobias S. | Premières impressionsThe people from the Lake St. Louis site were the best. They were prompt, friendly,and knew what they were doing. Excellent service.
william S. | Expérience généraleQuick qnd easy proc3
juile D. | Premières impressionsExcellent customer service! I would highly recommend this location for truck rental and storage options.
krista j. | Premières impressionsThank you for everything!
carol L. | Premières impressionsu-box delivered on time. pick-ed up on time. all staff were highly responsive. I was never at the facility so questions related to maintenance, cleanliness, security, and lighting are moot
Norman S L. | Expérience généraleVery clean and safe facility.
Teresa S. | Premières impressionsAll of the people at the Lake of St. Louis U-haul office were very helpful and very polite.
Eric P. | Premières impressionsWell knowledgeable and professional staff.
THOMAS W. | Premières impressionsRobyn was very professional and personable, I was given a tour explaining the process. The storage facility was very clean and has all the accommodations needed for load in and out.
deedee l. | Premières impressionsVery good customer experience. No complaints.
Vince S. | Premières impressionsWonderful service & convenience.
Robert L. | Premières impressionsHad no problems
KARON D. | Expérience généraleI was under the impression I would be given the 1 month free promotion only to be told after I committed to the storage contract that it only applied to one way rental servives.
judy k. | Expérience généraleWe can't say enough about the customer service that we received! Chantel was so wonderful to work with! We will definitely use your service again in the future :)
tracy k. | Expérience généraleCHANTEL & SARA WENT ABOVE AND BEYOND! We felt extremely comfortable and happy with them!!
tracy k. | Expérience généraleChantel and Sara were above amazing!!! Excellent communication and excellent customer service!!!! It was worth every penny!
tracy k. | Expérience généraleStaff and facility were top notchef
Betty F. | Expérience généraleI will be bragging on you for sure!!!
denise m. | Expérience généraleU-box check out was a nightmare. 20 minutes for employee to navigate the computer system and had to call someone. Address is confusing. Angry my box was moved here without notification from St. Charle
John O. | Expérience généraleThe service was excellent. Jack Hollie was very helpful and efficient.
carol k. | RéservationDrop off and pick up of the u-boxes were top notch! Merci.
Tom Y. | Expérience généraleGreat experience I would highly recommend that facility
John L. | Expérience généraleClean and great location
Cari C. | Réservation