again changed drop off location and didn't see them do the fuel and all that
Diane S.Customer Reviews for U-Haul Moving & Storage of Lake St Louis
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service was excellent, thank you !
Ivory H.Great to work with, fast delivery and very helpful,,,
DENNIS B.Agent was very courteous and helpful
ERIC O. | Premières impressionsEverything was great. Friendly staff too. Thank you.
Robert S.Increase number of knowledgeable agents in the store, at checkout. This is a great service!
Bryan W.Robin, her staff, and the facility are excellent! I've used other Uhaul facilities and I would not describe them as friendly and welcoming. The Lake St. Louis Uhaul is friendly, welcoming, and prides themselves on customer service.
Cheryl G. | Expérience généraleThe staff was friendly and helpful.
Scott V.I was sad to see that now the first month free storage is attached to a truck rental. I may need one in the future, but I have yet to be approved so I do not know my destination yet.
Roxane W. | Premières impressionsWas in and out quickly. No problems. Staff seemed very knowledgeable.
Steve H.Fast, friendly service. Loved how easy it was.
Wendy H.Very confusing experience spoke with one rep in AM told one location then got call in afternoon told different location. Was supposed to get video sent on how to do pick up -never sent. The experience thru app was not customer friendly. Truck wasn't parked where app said it would be. Had to walk all over parking lot in dark to locate. Will NEVER do after hours/app pick up ever again.
Matthew M.QUick and easy
Donald S.walked in, waited in line for a reasonable time and then got great customer service and the solution to my need! It was quick easy and done great!
Michael L.Truly the best run Uhaul in the country that I've been too! Top to bottom, clean, friendly efficient! We've been back several time!! Thank you!
Patrick W.Merci
Robert J.Not much, great experience!
Alan H.UHAUL was perfect for our move. Will recommend and use again.
Deborah O.The same. A great experience.
THOMAS M.Everything went very smooth and customer service was great!
Lonnie W.Robin was extremely helpful. I rented several trucks from her over the last few months to help in our move and she made the experience a pleasure. I will recommend UHaul to and particularly her site to any friends and family who are moving.
Daniel T.Absolutely outstanding..... very friendly and helpful....extremely knowledgeable and professional....made trailer connection, double checked, provided loading tips and reminded of road service ....strongly recommend...thank you
Edward H.Fantastic service!!! Robin is an outstanding manager and is very knowledgeable about equipment necessary for a great trailering experience. I can't recommend this location more!
Leo M.Robin was very kind and professional.
Earl R.The employees were amazing
kevin W.Robyn was very nice. So were the other two employees. I''l be back.
Britt P.The man that checked me in and out was phenomenal! Even though it was a holiday weekend, he was cool as can be. Also, the other folks working got along well together and seemed like they enjoyed their jobs.
Timothy R.Robyn was amazing and helped me out so much. She gave me the best experience at uHaul ever!! I will definitely be coming back here in the future and will be recommending her to everyone.
Taylor S.Very friendly and helpful!
Scott W.Everything about the equipment and rental process was great. The online and telephone customer service and roadside assistance could not be worse. I've experienced poor, bad, lackluster, and lazy…but this was all that and less.
Jeff M.We have used this uhaul location several times and they have been great. They answer all our questions and the service is great. Very professional. Thank you again to all of you!
Pamela M.Nothing!!
Ronald S.It was a very positive experience, great customer service
bruce M.The staff were rude at the registers and didn't put more miles on agreement like I asked. So, I went over 71 miles because they would not pay attention to what I asked. They were rude had an attitude and not helpful at all!
Tiffany L.Customer service was excellent. Employees were very helpful and friendly. No improvements needed. Will definitely use and recommend them again.
Rick M.Everything was perfect!!! Easy to rent and drop off.. Thank you for your friendly service
Stacy F.My experience was quick and easy. I also returned the truck after closing hours, and the step by step instructions made it easy as well.
Kimberly K.When turn in truck outside.attendant took keys and didn't turn it in right away.
ian W.Also great experience!!!
Dawn C.your mobile return process needs some attention. i had plenty of cell service but had to stop and restart several times before getting through the process. i noticed you charge $20 for the site to verify when a customer returns their truck. i'm guessing this is an intentional charge to get people to say screw it i'll just call in the morning and pay the $20. at least that's what it seems like. crappy mobile return will get you an additional $20
john S.The guy who helped me was great. Helpful personable and friendly.
John P.Staff was pleasant to work with.
Sheila B.The share 24/7 or online reservation process was easy, pick up was not. Different truck was assigned, still had to wait to get keys which was supposed to be avoided with the online system, bad pickup experience. Drop off was smooth.
Tom K.Use this location's small trailers about once a month lately. Friendly staff with good equipment. Thanks
Mike P.the service was excellent, the truck was clean, and ready for me. the problem we had was with the air conditioner, it would go off for 20 min. or more , then it would come back on by itself, it was a very hot and uncomfortable ride,
robert B.website pretty cumbersome to use. In store experience, however, was wonderful.
John H.The staff at 1200 S Outer Rd are very helpful and go out of their way to ensure a positive experience. This is the best U-Haul location I've ever visited.
Christopher T.Original associate who helped me was nice. She was having some computer issues and the GM was very attentive and offered assistance. Then I got the wrong truck without a ramp and the gentlemen who pulled it up took the keys back inside and said I wanted a ramp. GM took over and made it right. Smooth process and great customer service!
Tim N.Robyn and Andrew are wonderful to work with and always willing to help. Excellent service à la clientèle.
Chris G.Personnel amical.
Michael V.I had a very good experience at your store. The people I interacted with were cheerful, knowledgeable, and patient. Customer service like this is increasingly rare.
Andy B.The U-Haul app sent me to a different place than I had picked! My puck was 2 miles from from home! But I was sent 5 miles from my home, which cost me an EXTRA $10 in MILEAGE CHARGES! Also, the map that I was given at 1st place(where the app sent me, that I thought I was getting my rental from) was so blurred I got lost! It took almost an hour to finally get my rental. I asked for the extra $10 mileage charge to be taken off and was told, 'no way, can't change the milage charge on one day rentals'. To the good, all 3 ladies that I dealt with were very nice.
Deborah C.No improvement necessary.
Jerald M.Always a great and easy process. I am a repeat customer and will drive a bit further for this experience versus gambling on a closer location.
Robert C.Check in process was not great after hours with the uhaul app. Took me 20 min to get the location services requirement to work and that delayed my check in time. Very frustrating and almost made my check in late. Other wise great location with friendly and helpful staff. Very nice equipment.
Kevin B.Everything was top notch. Great all the way around. Merci encore.
Richard W.Everyone was super friendly and helpful it was one of the best movie experiences I've had thanks to the local U-Haul team
Tom B.I appreciate the courtesy and understanding with shifting changes of different persons individual life experiences to make it right for each individual! Thank you , Lisa rodiez
Lisa R. | Expérience généraleThis is a great location. The staff is very friendly and helpful. The facility is very clean and well maintained. They offer many storage options and several load/unload spots. I highly recommend!
Christopher T. | Premières impressionsStaff are extremely helpful and friendly. Facility is super clean and alarm system/security is top notch. Would highly recommend the facility!
Joe C. | Premières impressionsRobin was so helpful and made a stressful move not stressful for this portion .
Susan M. | Premières impressionsStaff & management were exceedingly helpful and i will recommend this facility!
Jenny H. | Expérience généraleEverything was excellent and the staff was very professional and helpful.
Richard H. | Expérience généraleThis facility was clean and had all the boxes and packing stuff we needed to get moved. The staff was so helpful in directing us with what boxes would be better and were so friendly. It was always a pleasure to go in and ask a question. Would definitely recommend this facility. Thanks for all your help.
Bob A. | Expérience généraleAll the people I dealt with were courteous and friendly. Great experience.
Steve W. | Expérience généraleWe had three storage units at the O'Fallon location for three years, while we were overseas. We never had a problem with the facility. Even after three years all of our goods were clean and dust free, and in good working condition. We have several paintings that still look like new, have no cracked paint, warping, yellowing of paper, or mold growth. Upon inspection of boxes, there are no signs of insects, or mildew. Thank you U-Haul, Lake St. Louis
richard m. | Expérience généraleThe staff was all ways friendly and helpful and the GM was always willing to help me with any problems I had I appreciate everything they have done for me.
Malik T. | Expérience généraleThere was an adjustment period for some of the people who had storage units and they forgot to check into the alarm system but that smoothed out pretty quickly. I appreciate the location as well as the way the units are cared for.
Philip S. | Expérience généraleI never had a problem and if I ever need storage again, U-Haul will be my first choice.
Pamela M. | Expérience généraleVery nice start up experience.
Paul S. | Premières impressionsRobyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.
JOSEPH T. | Premières impressionsWas locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.
Erik S. | Expérience généraleI have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!
STEVEN H. | Expérience généraleMy overall experience was amazing. Everyone at this location was friendly and helpful.
Suzanne A. | Expérience généraleAssistant manager was rude, very unfriendly. Needs social skills.
Theresa G. | Expérience généraleRobyn was so extremely helpful
Sarah W. | Expérience généraleThanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don't live in the area anymore and I'm disabled (not dying anytime soon, but I can't travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents' home and a place to store them, or forfeit them for good. I'm blessed that friends in the area could help, and that they went to your facility for the space. In the 2,5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend's card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with-you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I'm highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to "higher ups," please send me the contact information.
Lisa S. | Expérience généraleI am very happy with this facility.
Philip S. | Expérience généraleVery clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!
Mary L. | Expérience généraleGreat sales reps
dennis s. | Premières impressionsTaylor was very sweet and helpful! Everyone made the experience convenient for us.
Keshia G. | Premières impressions1st time using a storage area, In the customer service was great!
Clifford A. | Premières impressionsAndrew was so nice and helpful.
Sarah W. | Premières impressionsThe team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.
Alanna Z. | Premières impressionsExcellent and friendly customer service as well as a convenient location.
Joshua F. | Premières impressionsRobyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!
mary c. | Expérience généraleHad reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbooking
Donald P. | Premières impressionsThe ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.
Mary Ann L. | Premières impressions5 U-Boxes, 1 truck, 1 auto-trailer, 1 cargo trailer, and more boxes than I want to admit; all to move to another state. The Lake Saint Louis U-Haul team is FANTASTIC! No complaints from me about them, and no complaints from them about all my questions and requests. I am thankful to have worked with them.
Robert B. | Expérience généraleStaff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.
Cynthia M. | Premières impressionsAll employees were very nice and helpful and very clean and bright.
Douglas K. | Expérience généraleMy own opinion……I’m on a limited income and I felt it was a little costly for me…… Thank You,
Peggy R. | Expérience généraleVery clean facility. Friendly, helpful and efficient staff. Easy process to use facilities. Great experience overall - keep up the good work!
CASEY W. | Expérience généraleTy
tammy n. | Premières impressionsWould recommend this to a friend!
Mary b. | Expérience généraleThe garage door didn't work a few times we stopped by and almost had our cars stuck inside. The office said they forgot to unlock the door.
Judy E. | Expérience généraleOwner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.
Kenneth T. | Premières impressionsStaff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.
Tori W. | Premières impressionsEmployees are so helpful and friendly.
Bonnie T. | Premières impressionsRobyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.
mary c. | Premières impressionsSo far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.
ALICIA P. | Premières impressionsThe staff was extremely helpful and friendly.
Richard H. | Premières impressionsGreat facility with super friendly staff.
Damon B. | Expérience généraleI have rent at other uhaul storage places before. This one is by far the beat one I have rented Robin and her staff are fantastic I can't give them enough stars for all their help Thank you Lake St. Louis team you are wonderful!!!!!!!!!!!!!
Patricia C. | Expérience généraleBooked a 10x15 unit a month in advance of our move. The day-of I'm told that our 10x15 is really three different 10x5 units. Unacceptable. If you didn't have the space just tell me and I would have looked elsewhere.. Moving is stressful enough without games like this. Thankfully, I was able to quickly find a true 10x15 space with a nearby competitor and route our delivery there. I know U-haul doesn't care about the lost business because you are obviously full up, but my family will never use you again and I will tell this story often. You are not the only provider any more and need to treat your customers better. Also, the place I ended up moving into was 15 degrees cooler, cleaner and less hectic. Turn down the A/C!
Dan H. | Expérience généraleTara was seriously just the best. When the U-box department at the Spanish Lake location failed to deliver my U-boxes or even call me to tell me they weren't coming (less than 24 hours before movers were supposed to come) I anxiously called the Lake St Louis U-Haul and explained to Tara what my situation was. She was amazing and just took care of everything. She got me a truck and two storage units set up for the very next day in about 15 minutes. Cool as a cucumberand just sweet as pie. There should be more people like her at U-Haul because she knows exactly what customer service is all about! I had a really good experience and I would definitely recommend this location!
Tera B. | Premières impressionsFriendly people
Diane T. | Premières impressionsI was impressed with my overall experience at this specific Uhaul location and what must be the corporate uhaul operation plan. It was modern , so clean, convient to get in and out and all types of supplies on hand to purchase plus staff always helpful if needed. Only one critique at the Uhaul in Florida they had a spot to return old boxes to to give to others but this one did not? However, I am still looking into if Uhaul is a public company and will buy stock!. A very smart well-run company !
rick a. | Expérience généraleVery helpful staff! Can't wait to store more stuff!!!
ann d. | Premières impressionsVery good customer service.
Kevin S. | Premières impressionsVery clean and staff was great.
kelly p. | Expérience généraleThank you Robyn.
Finishing T. | Premières impressionsRobyn was amazing!!! Above and beyond helpful and professional. You have a hidden gem with her.
Tracy E. | Expérience généraleOne stop return,store and pickup it gets no better. Staff was super nice and helpful. Highly recommended
Deborah Y. | Expérience généraleAwesome customer service
Antoine C. | Premières impressionsEase of access and cleanest facility I have ever seen.
Dan C. | Expérience généraleThe staff kindly helped us check in after hours after having a difficult day with a UHaul trailer & road assistance that caused a 4 hour delay.
Amy B. | Premières impressionsGreat storage experience. 5 stars. However, when I rented a trailor to empty storage it was a disaster from start to finish. Booking to drop off.......I give it a 0 stars......
Terry W. | Expérience généraleThe gm is awesome. She did a great job.
Jana W. | Premières impressionsEveryone was extremely helpful, friendly and overall great!
Susan M. | Expérience généraleAlways clean and secure. Only issue we ever had was parking near the door for pick up or drop off
Ann E. | Expérience généraleGreat facility!
Dan C. | Premières impressionsgood staff friendly and knowledgeable.
Jonothan S. | Premières impressionsGreat place, very clean, very nice employees.
Tracy E. | Expérience générale