Customer Reviews for U-Haul Moving & Storage of Lanham Bowie

Évaluation :

4

more desk staff to support customers who need it.

Évaluation :

5

Can't think of anything know.

Évaluation :

5

Everything good

Évaluation :

5

Lionel installed a hitch on my vehicle. He was very professional and polite. Excellent job and great customer service experience.

Évaluation :

3

your vehicles are not comfortable for people that are 6'2 and above. cabin space makes the vehicle difficult to drive due to the lack of legroom.

Évaluation :

4

Very professional workers at the desk!

Évaluation :

5

Staff was great. Thank you.

Évaluation :

5

Nothing comes to mind at the moment. Keep up the great customer service!

Évaluation :

1

Truck was very dirty and smelled. Window had smudges want some type of compensation for the inconvenience

Évaluation :

1

The employees did not check the gas before renting. I picked up after hours and used my mobile app. The gas had more than a quarter tank less than what was pictured. I took a picture and submitted it when picking it up, but nothing updated. I ended up spending an additional $23 on gas because of an error. This is after I gassed up and parked. I then drove BACK to the gas station because it was charging me almost $30, even though there was never the amount of gas in the tank. Horrible experience.

Évaluation :

5

Absolutely your services are super Awesome no other location does like you do. Very fast n all your vehicles are super upto date in service. I wished you were having small cars too for rental like if someone want to go somewhere can rent n return back n you could be making lots of cash n could be high demand for it. I propose that to you so that you seriously consider it. Godbless uhaul and all the great employees unto the Glory of God. I appreciates you 

Évaluation :

1

This is the second time within two weeks where I rented from your company and the items I requested to use were not available (utility dollies). I was instructed to purchase them. In addition, the truck I was given had excessive damage to it. I'm disappointed in U-Haul as the value and service has declined significantly over the past couple of years. Please do better.

Évaluation :

2

Over charged me.

Évaluation :

5

Everything went well

Évaluation :

5

Keep on the good work.

Évaluation :

5

The "hitch" expert was very professional and polite. He did an excellent job having the car ready to go!

Évaluation :

5

The young lady who checked me out was excellent! Very pleasant, professional and knowledgeable.

Évaluation :

5

Have more employs on hand during high demand hours.

Évaluation :

5

Engine and oil lights were on. Truck also vibrated while driving. I did have far to go so I kept the truck and took the risk of driving it

Évaluation :

5

Very Good costumer's service. Friendly and understanding people .

Évaluation :

5

We were referred to this location from another one close by, to get a last minute Quikconnect wire installation for a trailer rental. Lionel was fantastic! He squeezed us in last minute, was friendly, professional, and efficient. Can't recommend him enough. He saved us - without this install, we wouldn't have been able to get the trailer to pick our son up from college park that day (after having driven 3 hrs to get there)! Thank you, Lionel!

Évaluation :

4

My overall experience was very good.

Évaluation :

5

I didn't get the young man name but I know he got dregs in his hair but very professional nice young man really take care of me I really appreciate it this is what we need it all retails

Évaluation :

3

The only reason I put average was because we moved our daughter out of college and she had some heavy boxes and appliances and we had a unit upstairs and it was as so hard moving her stuff up those steps if it was an elevator it would of been great but overall it was a good experience.

Évaluation :

5

The attendant was very helpful. I love this location. Great team

Évaluation :

5

Nothing for now

Évaluation :

1

Communicate better

Évaluation :

5

Always a great customer friendly atmosphere at the 9800 - Lanham, MD location...

Évaluation :

4

Once the appointment got settled and the install started, the process was a breeze. The technician was awesome and professional, he explained his work and the hitch loading instructions. Much respect.

Évaluation :

5

Everything went great! Will return for future rentals.

Évaluation :

2

Got a call from this location the day after I had dropped off the van asking when I was going to drop of my vehicle. They didn't even know the van had already been returned. Was also charged for gas when I brought the van back with the amount of gas marked in the contract.

Évaluation :

5

The guy who assisted me with the Uhaul truck was great! He was very professional, very helpful, courteous, friendly and had a sense of humor which made the pick-up experience seamless and easy! Unfortunately, I did not get his name, but he wear the Locs hair style. However, a couple days prior to this visit, I was at the Uhaul facility to purchase some boxes, packing tapes and bubble wrap. The guy (wore knit hat) who assisted me with this was not too friendly or courteous. Though, he did carry the boxes to the van, he did not put them inside - thankfully, the operator of the van assisted with that.

Évaluation :

5

They were friendly and quick.

Évaluation :

2

When I arrived, there was no one in the office. I had to hunt down an agent. Then they did not know where my truck was. I had to search the facility since the first area where they told me the truck was parked was incorrect. While driving the truck, there was a problem with the seat belt device. Even though my seat belt was fastened, the seat belt warning light/horn would not shut off. Then when returning the truck, I again had to look for the agent.

Évaluation :

5

i loved the experience i had here. Mr. Lionel took great care of me and he was very professional. he got the job done very quickly and professionally. I was in and out with my installation

Évaluation :

5

Update the file photos of the vehicle. There were several dents that appear old yet not seen in the pre-ride photos. Otherwise, facility staff were exceptional. Professional with great customer service.

Évaluation :

5

Good service

Évaluation :

5

Very friendly customer service.

Évaluation :

5

S.O.

Évaluation :

5

Remember you can park your truck and leave the key. No waiting to return. Just leave and be on your way.

Évaluation :

1

Poor customer service. You have stickers on the floor directing customers to go around boxes to be services next but staff service people who are not in line ahead of those who are in line. You also have staff who walk out of the office to type on the computers to then return to the office and close the door instead of helping the people in line.

Évaluation :

5

The back lights on truck did not work , the key was very hard to take out . And I know for a fact I was over charged I moved 7 miles from my previous location my total was $217, I have with no equipment that I requested.

Évaluation :

2

There was always an issue with swiping the card and entrance!

Évaluation :

1

This location is ripped off cheat customer

Évaluation :

5

I'm totally appreciate the service at this location

Évaluation :

5

Always receive Exceptional service. All staff members are very professional and helpful

Évaluation :

3

I received 3 vehicles with issues. The staff was helpful but aware of the safety issues with the vehicles. Unfortunately, I didn't have time to take the 3rd vehicle back for a replacement, but it was not safe. The driver's side knob for the mirror was broken off (missing). As a result, I could not adjust the mirror. With all of the issues that I experienced and the amount of time spent, at the very least, I should have my mileage refunded if not the entire rental amount.

Évaluation :

4

I don't want to select bad rating for pickup location because there is ur working ladies, who really movers their bodies but,, the two gentleman working there this morning I think they didn't really care about their job, game me a truck key they said it was at the front, had to find it and it was not front or back but I just got it out from the middle, And its fine , no one is perfect. But why even begin there. Let others have a job who is interested in working not only get paid for being around .

Évaluation :

5

Fabulous service….thanks!

Évaluation :

5

Say with the same positive customer service.

Évaluation :

5

Very good customer service!

Évaluation :

4

I was not informed that I needed to replenish the gas , only that I would be charged per mile. Even after I asked if there were ANY OTHER ADDITIONAL CHARGES ! WILL PENSKE IN THE FUTURE !

Évaluation :

5

Continue to hire and retain great employees. All great employees and Management # Ms Nye at the 9800 Martin Luther King highwY in Lanham, Md

Évaluation :

5

You are okay

Évaluation :

4

Initially my access code did not work. However, after visiting the storage facility office, the representative who assisted me, was quick and professional with addressing my issue.

Évaluation :

5

Although Lionel Jean had unexpected work, he was still proficient and courteous.

Évaluation :

4

The posted after hours return sign provides interesting return requirements. They block the truck return passage but tell you to park legally however there is no way to do so without backing out of the return lane which is practically impossible with a 26ft truck. They say the truck bed needs to be padlocked but provide no such locks for after hours returns.

Évaluation :

3

I arrive and was throughly disappointed. There were no elevators or lifts and I had to use another storage place.

Évaluation :

5

So far so good!

Évaluation :

5

Please return the First Month Free offer as an appreciation offer to new and return customer. Also allow cash payments to make transaction smoother. Award points to customers

Évaluation :

1

Was not helpful. I don't owe this storage facility nothing. Wrongful billing. Will not recommend this to anybody. Poor records

Évaluation :

1

Sold my unit and didn't give me my rifle that was in there

Évaluation :

1

The gentleman that helped me pick the space that was fantastic. However I was told I would be able to access the space until 10pm. At 7pm, I was told the garage doors were locked going to be locked and I would have to enter through a single door. That is devastating news to a person who is paying movers by the hour. Additionally, the entryway was blocked due to auction waste. The staff cleared just enough for us to access the door, but the rest of the waste was left for us to navigate. It was disgusting. I have the pics to prove it, and I have the pic of the associate locking the door in my face, when she could of easily let me slide one more load through the garage door, before she locked it. Poor condition, poor service and unclean environment.

Évaluation :

4

Regrettably, there is no lighting inside the storage unit. I would have put a battery operated lighting device that can turned on when needed. Also, location of the unit in proximity to the loading dock was dicey; go down one row, turn right, go down another row to get to unit. Not easy (tiring) when you have physical mobility issues. Overall the storage area is cleaner/nicer than Public Storage I have used in the past.

Évaluation :

5

The gentleman and supervisor working on 2-20-23 were extraordinary. I wish I could give them a raise myself. I appreciate everything U-Haul has done for me.

Évaluation :

1

I received calls every week after I rented the storage to see if I moved out. I only had it for 2 weeks. I was told by Cal that 1st month was free but the rude female associate said it was not free for the first month. My code to the build never worked I called for help they only came 1 time to see why my code was not working I want my money back.

Évaluation :

5

Amazing and friendly staff

Évaluation :

5

The staff showed patients, understanding, and genuine care concerning my storage. From the manager to the lay staff, everyone exhibited outstanding customer service m, and stellar communication. Thanks Uhaul!

Évaluation :

4

I was told 2 month free but when I got there it wasnt

Évaluation :

5

Friendly and clean environment

Évaluation :

1

There are a few good employees on this site and there are some that lack basic knowledge on the job regulations , explaining to customers more about the contract .

Évaluation :

3

I had no issues. The staff changes too frequently.

Évaluation :

5

The staff was excellent.

Évaluation :

5

Thank you to Lionel, Brittney and Ms Nye! They went above and beyond what was necessary!

Évaluation :

1

Horrible experience took my money for something I never even used. I was told that I would be able to refund after seeing that the unit would not work for me and when I tried to do so one was denied to me I will never rent a unit with Uhaul ever again

Évaluation :

4

The staff in the office could be a little more accommodating

Évaluation :

5

Very clean facility with an amazing staff. I truly appreciate your service and I want to say a very BIG THANK YOU to you all. Cheers

Évaluation :

5

Excellent service à la clientèle. Always prompt to help out. Personnel amical.

Évaluation :

4

The young lady that helped us was great. She was friendly and answered all of our questions. She demonstrated how to check in and showed us around. We were confused about the size of the storage place but she helped us with figuring out our needs she also had a great sense of humor.

Évaluation :

4

Good overall

Évaluation :

1

Some of the staff was not friendly. Some staff members will tell you one thing Olof their policy and the same day another member will tell you I something different for the same question. I complained about roaches being in my unit and you will even see them crawling down the hall. I was told that I should have gotten the insurance from them and possibly it would cover the expenses of getting pest control. Later I went to my unit and it was full of rodent droppings. Some of my items are ruined. The previous staff when I first moved into the unit was wonderful and very helpful, they did not mind explaining things. The staff now seems to not care about the customers or their belongings. The 24 hour access i paid monthly for did not get me the access. One one day the doors were open and the next day they were locked and the card will keep denying you to get in. Not convenient at all. There seem to be a lot of staff turnover and no consistency in the policies either. I am very disappointed with my rental

Évaluation :

5

Always pleasant

Évaluation :

5

Great customer service. Amazing staffs .

Évaluation :

3

There was leak that was on my furnture

Évaluation :

5

My son passed away in June and the absolute caring and best web he my husband and I received was from your GM…She took time to speak with us understand and work the solution…Her customer service, her attitude, her caring and willingness to listen and understand was top notch..I am a business owner myself and she is someone I would definitely want at the front of my business…Thank you Uhual for hiring people with excellent customer service I swear she made our dealings less painful…

Évaluation :

3

The staff were great I just expected the the unit to be taller. I ended up having to buy another unit because I could not stack my bins. The unit is at a different facility and cheaper which made me a little upset

Évaluation :

1

I was given a top floor room. I am over 65 and had a noticeable handicap. When I first arrived in the office the clerk ignored my showing him, on my phone, my reservations and only did the small items. I had to return and ask for management to have the storage portion, main portion, completed. This unit is not satisfactory because as told I have few but extremely heavy items. The stairs will cost me more to have my items moved when that time comes. There was a lack of knowledge from management and employee were not willing to share their knowledge to make sure all ran well, no teams work. This reflects on the employees more than the manager who is new.

Évaluation :

5

The facility was kept very clean. I liked that the staff stayed on top of that. Thank you for keeping my things in your facility for almost 7 years!!

Évaluation :

1

The office staff overcharged me for a month I never used the storage. She also charged me a late fee despite the fact I paid my storage fees on time via auto pay for two years. This is extortion and demonstrates predatory practices by uhaul. Tim Traylor

Évaluation :

2

Switch locks w/o informing me!

Évaluation :

1

Unfortunately I can't give this facility a great rating I'd rather rate the individual employees who did their best to assist me even after the so called Manger call herself giving customers service which was so unlike any other treatment I'd received at a uhaul facility. She was very abrupt and not very accommodating at all. She also had the audacity to charge me for a lock that I didn't ask for or needed. It would be best to take one of her staff members to put them in place of managing vs the current manager who goes by the name of D. She could use a lot more of quality training/customers service training.,

Évaluation :

1

I could not move in because there was a lock on the unit.

Évaluation :

2

I was not told abut the conditions of the contract. I was billed eroorneously for the first month

Évaluation :

5

Great experience

Évaluation :

5

I loved the service.

Évaluation :

3

I chose an AVERAGE rating because this facility has NO ELEVATOR, which makes it even harder when moving heavy things in and out of the unit. Also, I spoke with a few others who are renting units at this location and they complained about mice on the first floor. My unit was on the second floor and I did not have any issues with mice. However, I did see a mouse on the first floor.

Évaluation :

5

Love this place and the staff

Évaluation :

5

The manager and the sales personnel were extremely helpful . They both paid special attention to what I required. I was most appreciative.

Évaluation :

5

U-haul prices are very reasonable and the customer service is great. They take time and explain and show a customer each size unit to assist them with their proper size for what they're storing. Great job.

Évaluation :

5

Really professional staff & clean facility.

Évaluation :

5

Great team. Made everything easy

Évaluation :

5

Renting storage was super easy! I would do it again.

Évaluation :

1

I learned about the no elevator situation after the purchase. There were at least 4 prior opportunities for this critical info to be shared. I had to haul the boxes up the steps...all 8 of them and more. I will not be here long. And customer service can make some effort to not be so grumpy and tired and needing to be left alone.

Évaluation :

3

The young man checked me in is the same who checked me . With all the trucks parked he never got up out that chair to assist me on locating the truck. Time wasted and just rude to say go to the back n look there ,Really? No customer service etiquette at all.

Évaluation :

5

I have absolutely nothing negative to say about my experience with Uhaul. We secured storage after moving my elderly Mother to Maryland and it went extremely well. The staff was friendly, the facility was very clean and we always felt safe there.

Évaluation :

1

Property was damaged due to building issues, uhaul did not compensate anything and cited that I didn't have insurance. A disappointment considering I paid all rent increases. Essentially paid for a year to have all my property destroyed. Highly disappointed in uhaul's response

Évaluation :

4

I had one issue that caused me to never go in and make a storage payment in person again, but over all this facility is one of the best designed and maintained I have seen.

Évaluation :

5

Brittany Kefauver was knowledgeable of all the products offered by U-HAUL. I purchased boxes, packing supplies, a storage unit and scheduled a truck for moving. She was friendly, courteous and very helpful. Her customer service skills are impeccable! I would recommend this facility to all my friends and family.

Évaluation :

4

This location storage is a building without an elevator which made moving in the storage very difficult as I have arthritis in my knees. Overall I was satisfied with everything. Also excellent option to add movers through uhaul's website, it's so easy! Merci!

Évaluation :

2

I have been asking for help for 2 months and been paying for my unit. The only person that is helpful is Ebony.

Évaluation :

5

The staff was awesome, courteous and friendly.

Évaluation :

5

There were three staff members who assisted me; two I rate excellent; one I rate poor.

Évaluation :

5

Thank you for an excellent job

Évaluation :

5

Thank you for taking care of my merchandise for7 or eight years it was a blessing ♥️🙏🏾

Évaluation :

3

There are leaks in the ceiling and there should be carts on the upper levels.

Évaluation :

5

Todo muy buena atención muchas gracias 😊 estoy encantada con ustedes 🙏

Évaluation :

5

The young lady that assist me yesterday was very Knowledgeable and helpful

Évaluation :

4

I was promised a lock that was NOT inside the unit as promised in several email confirmations.