Customer Reviews for U-Haul Moving & Storage of Lanham Bowie

5764 évaluations

9800 Martin Luther King Jr Hwy   Lanham, MD 20706
(Next to Forbes Blvd)

(240) 696-4542

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(240) 696-4542

9800 Martin Luther King Jr Hwy
Lanham, MD 20706
(Next to Forbes Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

rahul b.  |  Expérience générale 
Évaluation :
5

Bien

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA F. 
Évaluation :
5

I were very pleased with the outstanding customer service that were rendered to me.

HENRY H. 
Évaluation :
5

Meri Payne (Lanham, MD facility manager) has always been terrific. She stands out as one of not only your best employees (I've dealt with many, many U-Haul employees over the years, usually for equipment rentals), but one of the best facility managers and customer relations people I've ever met, PERIOD. I do not now her personally, I simply know how she's treated me over the past 3,5 years and she's terrific. Re. U-box employees. Generally, a good experience. The billing got a little weird; the fees were misapplied at first (computer error, I was later told), but folks like Jennifer (MD driver/dispatcher) and Chas (MD dispatcher) were very good, very thorough! The former was very invested doing her job well and thus made sure to stay in contact. I greatly appreciated it. I conferred with the latter to clean up my additional account needs; she was very supportive and effective.

Russell K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE K. 
Évaluation :
1

Fraud alert! I believe this rental experience is fraudulent. I was charged improperly and incorrectly. I went into 5055 pan America blvd to settle issue. Jamie was rude and did not want to help me. She was trying to change my mood and get me worked up by telling me I was disrespectful while in fact she knew they messed up. I have never received service this poor from Uhaul. This transaction needs to be investigated.

EBERECHUKWU N. 
Évaluation :
1

kind of cheating

JACKSON N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA P. 
Évaluation :
4

Returning the truck after hours didn't go as it should so any improvements to that process would be great

Latoya L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA H. 
Évaluation :
3

Not much.

WILLIAM S. 
Évaluation :
5

Use online checkout for purchases of Packaging Boxes

Emmanuel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGHERITTA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARA E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YUSUF I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENASAR J. 
Évaluation :
4

Have signs in return drive instructing u to wait for rep.. but actually u have to go in to store to return...

HOWARD H. 
Évaluation :
5

Very quick and efficient process, I was in and out quickly for both pickup and drop off.

Shayla G. 
Évaluation :
4

A/c was not working

IFEANYI O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T. 
Évaluation :
5

The U-Haul employee assigned to help me with the trailer hookup was very helpful. He told me his name was Lionel. I appreciate his professionalism in this regard.

JACQUES F. 
Évaluation :
5

satisfactory my experience with 100 %

CLARENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCHMEKIA J. 
Évaluation :
3

Gas and mileage was not correct would not let me input mileage upon returning not sure I'm being charged properly

KENNETH J. 
Évaluation :
3

The employee was outside yelling at someone and we sat an watched for about 5-10 minutes. It was very unprofessional.

Chealsy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Roberto V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIQUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN P. 
Évaluation :
5

Tried using to app and it was too much trouble so I walked In. The Attendants were friendly. Peter was so much better than using the app.

LAURIE G. 
Évaluation :
2

Customer service was horrible!!

RHONDA S. 
Évaluation :
4

The young lady whom assisted me was professional and friendly.

APRYL S. 
Évaluation :
5

S.O.

LARRY G. 
Évaluation :
5

Rien

Gwen M. 
Évaluation :
1

arrived at 5pm told, the staff told me they were closed and to contact uhaul. then they asked for my name and said the keys are in the lock box and to check in online did this and the code given was wrong to open lock box came back next day - the rep couldn't give me a new contract or receipt. returned van - no one around to check in asked reception for a receipt - they said it will be in email four days later still haven't received a receipt

jonathan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON S. 
Évaluation :
4

Facility appears to be clean and well maintained but their is a rodent problem.

Bobby J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
4

Nothing. Everything was user-friendly.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET D. 
Évaluation :
1

Communication was poor

DEWRANN S. 
Évaluation :
5

The customer service was excellent and I recommend this location.

Francine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA M. 
Évaluation :
3

The truck was dirty, filled with wood chips that we had to clean out before we could use it. The check engine light was on, the pictures of the truck for us to approve were not the pictures of the truck we were assigned, and the gas tank was 1/4 full, forcing us to fill a tank before we got started on our busy move. This is the second time we have rented from this location to have a dirty truck that we had to clean before we could use it.

BRUCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLETUS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS C. 
Évaluation :
3

Upon arriving make sure rentals have been cleaned of pollen from dashboard, disinfectant prior to pickup without having to call to someone's attention then waiting for cleaning have to be done; have enough staff available to support pickups when checking vehicles out! Thank you,

HATTIE T. 
Évaluation :
5

Rental was easy, vehicle was clean and ready to go, the customer service agent was courteous and professional...can't ask for any more.

DERRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Everything was good

Brisandi R. 
Évaluation :
5

Great customer service with the young gentlemen. Thanks for the help

LAWRENCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
1

This store always has bad costumer service, manners. I ask the guy to put the employee code to get a discount and he didn't take it. No cash accepted and I have to go pick up the truck. Uhaul in chillum and new Hampshire the truck is park in front for you. This employee just want to sit, relax and use their cellphone. Foe return, I walk to store and they just want me to leave the keys in the box so the 3 employee can continue to chill and talk and be on the phone. I ask again to get employee discount and the guy in charge with grey shirt said "I never hear of discount for employee" so.how is it possible to have a manager in site that don't want to do his job, uneducated and getting his check. The cellphone policy has to change and they need to be train. Poor overall experience with this location.

NATALIA P. 
Évaluation :
2

I have been there several times and every truck I got is old and not cleaned.

XIAO X. 
Évaluation :
3

At 1st I've made reservation to get the storage as well u-haul truck but when I arrived at the storage a young lady was helping me and never finished the processed regarding to have the key for the storage but gave me the car key for the track, however when I came back another young lady was helping me but couldn't find my info & it took her almost half an hour or maybe more to do the process so I can get the storage key & my time was limited at the time & both us was frustrated but the young man with the dreads who was doing almost everything going in the storage was helpful but not the ladies & as of community leader I was late 2do community work, in the end I was happy it was over & the purpose of reservation is to have everything done before arrival & that didn't happen & I was told a limited time to return the truck, so pls take care of the matters & hoping u all well in this very difficult time thx

abdifatkah m.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
3

The young man with dreads that was doing everything in the store was very helpful and very friendly but the ladies was kind of the different because when I arrived I've already had reservation but one lady never process or finished the paperwork and I was stuck there for 30 minutes or more to get what I want, The purpose of having reservation is to be Inn & out the store unless is busy but that didn't happen, As a matter of fact we set in the store in about 10 to 15 minute to just get service & u check the camera for yourself to make sure what I said is accurate...thx

ABDIFATAH M. 
Évaluation :
5

Thank you so much for being there for me when I had a last minute need. Everything was perfect from start to finish.

BILLIE B. 
Évaluation :
3

Better customer service

ANDREWDARNELL D. 
Évaluation :
4

Much better than last time I came.

Curtis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
2

I had to call several times and then wait on hold for an hour. My mileage was incorrect and still can't get through to the office.

RENITA W. 
Évaluation :
1

The all working staff needs to be trained as far as customer service,welcoming their guests walking through the doors and how to be courteous goes a long way. I've worked to customer service for over 30 years walking into Martin Luther King HWY facilities U-Haul was not a good experience.

DEVALL S. 
Évaluation :
1

I rented a vehicle Sunday, 11 April, returning vehicle same day to same location. Contract #25208712. I received a bill for 86 $via email same day, charging to my credit card. Which was my expected cost. I just received another email bill today charging my credit card (without authorization) another 125 $stating I just turned the vehicle in today (3 days later!). I want these additional charges removed immediately. Like, today or I will seek legal council to deal with it. These are very unscrupulous business practices.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROME G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
3

The customer service representative explained that the delay in getting the vehicle ready was due to the vehicle's interior had to be sanitized because it was just returned by another customer. The exterior of the vehicle was not cleaned, because I needed to leave. He noted the dirty exterior in the rental notes.

REGINALD W. 
Évaluation :
5

Have more than one (1) agent at the counter to attend the line which grows fast especially on weekends. Must have separate attendants to receive returned vehicles. Overall my experience was flawless., thanks steve mgaza

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TORIN S. 
Évaluation :
2

I was told I would get a call 2 days prior to notify time of delivery of U-box; however that didn't happen and was given different times the day before. On actual delivery date, I had to call around and finally got a hold of actual delivery person. Communication was also poor when U-box was picked up especially since I wanted to return all of the furniture pads I didn't use so had to make a trip out to physical store to just return. Overall, this location in MD made the process more stressful because of the poor communication.

Jonathan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert W. 
Évaluation :
1

I got charged the wrong price

KHALIDM A. 
Évaluation :
5

Make sure that nonprofit organization are not charged tax at the point of sale. I mentioned to the rep that my Organization The Solid Foundation, Inc is was a nonprofit he said you all don't offer anything for nonprofit

LATASHA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIFTON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIO L. 
Évaluation :
2

Upon return l was really disappointed. I pulled up to the equipment return during normal business hours and no one was there. I had a question that needed to be addressed. I sat in the equipment return line for about ten minutes, while also calling the store from inside the van. It said estimated wait time was over twenty minutes. I go inside the store and no one is there. For a few minutes. The store is unlocked, it's 3 in the afternoon and no one is at the front desk, behind in the employees office... nothing. Around twenty minutes after, someone was finally in the office and because some other customer went in the store before I got back inside the one employee behind the desk now just ‘hurried' me out and said just leave your keys on the seat. Only person who graciously helped that day was a woman with the last name Bussey (?). This location though gives me very disorganized and unprofessional. Couldn't believe how the quality of service dropped.

Jason A. 
Évaluation :
5

Continue to provide the excellent service you provided me. Thanks to Ebony for helping me navigate the automation required to negotiate the purchase!

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim W. 
Évaluation :
5

The staff were friendly, helpful, and courteous. The pick-up truck I rented was in great condition, only had 2400ish miles on it, handled great. I will definitely use this location again for all of my truck rental/moving needs. The check-in and return process was quick and easy.

scott K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISAAC M. 
Évaluation :
3

For mobile pickup, u-haul should designate zones so anyone can see which zone the truck is in and not have to walk/drive the entire lot. Also it would be nice if any accessories purchased beforehand were already placed in the rental truck and did not need to be taken from the counter and carried to the truck.

Marcus M. 
Évaluation :
4

Fast service and professional

SAHR L. 
Évaluation :
5

Our Representative Customer service was out of this world , she was outstanding.

JAMIA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYOMIDE I. 
Évaluation :
5

Store was very tidy and exceptionally neat.

VICTORIA S. 
Évaluation :
4

The pickup and counter service was great. Inside the truck was not clean.

Bernard D. 
Évaluation :
1

Your truck got hole on the roof, and your representative did not inform me, the renter. Why was the truck not fixed when Uhaul knew the damages on the truck?

CHRIS A. 
Évaluation :
2

The person who checked me in is very rude and lacks customer service ethics. Very poor attitude, unwelcoming. I forgot my phone ear buds in the cargo van I rented only to return few hours later and is gone. First they said the van was rented out already, later said the van was still there but they could not find my lost item. I did not believe it, I believe I lost it there. You need better accountability and honest staff. U can call me for comments Dr. Joseph Nnadike (301 806 6520

JOSEPH N. 
Évaluation :
3

The people were not customer centered

MERRILL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONYA H. 
Évaluation :
5

I think everything ok

MAGDA B. 
Évaluation :
4

A DIREC PHONE LINE TO THE STORE I WAS ON HOLD FOR 1 HOUR AND STILL DID NOT SPEAK TO ANY ONE ABOUT THE FAULTY EQUIPMENT 5 HOURS OF DRIVING AND A WASTED DAY BECAUSE NO OTHER UHAUL CENTER WAS ABLE OR DIDN'T WANT TO HELP WITH THE ISSUSE

ANTHONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHMOND D.  |  Premières impressions 
Évaluation :
2

When I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.

mark c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter L.  |  Premières impressions 
Évaluation :
1

The registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.

Eurickson F.  |  Premières impressions 
Évaluation :
4

The first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.

Dimitri Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya r.  |  Premières impressions 
Évaluation :
4

The staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.

Leatrice D.  |  Premières impressions 
Évaluation :
2

My key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.

ELIZABETH M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jaren b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

giselle t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaren b.  |  Expérience générale 
Évaluation :
1

No one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!

Stephanie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Coleman H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth M.  |  Expérience générale 
Évaluation :
4

The dark young man at the help desk .I mean the little one should be trained on how to be respectful to clients irrespective of their race or ethnicity,. He was rude to me because I am African. Merci.

BARBARA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H.  |  Premières impressions 
Évaluation :
5

I really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.

DEBRA L.  |  Premières impressions 
Évaluation :
5

Management was friendly and helpful!

kelleigh w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doris d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey E.  |  Expérience générale 
Évaluation :
5

You couldn't ask for better service..

Carol Ann L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rowland M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth M.  |  Premières impressions 
Évaluation :
4

The late fee that corporate puts on the customers sucks big black salty balls You guys suck

MILTON G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert b.  |  Expérience générale 
Évaluation :
4

S.O.

Elisha L.  |  Expérience générale 
Évaluation :
3

Someone broke into my storage unit and opened my computer and left the screws on the floor. They went through my containers and took out my red and pink sweaters and put them in a bag that they tore.

angela c.  |  Expérience générale 
Évaluation :
3

Mouse droppings in unit

Shakharis C.  |  Expérience générale 
Évaluation :
5

I used this uhaul facility for several years Because of my working hours ,I needed 24 hour access. During a rather stressful period for me ,I cannot overstate the convenience of using this uhaul un

AQUIL R.  |  Expérience générale 
Évaluation :
4

Been at Uhaul Storage as a customer the last 3 years with storage space and truck rental from time to time and staff was always friendly and willing to help.

KACHELIA S.  |  Expérience générale 
Évaluation :
4

nice Facility but very pricey.

Lacuaycha H.  |  Expérience générale 
Évaluation :
2

My items were covered in rat or mice feces. when I pointed this out to the staff during my walkthrough, there was no sense of urgency. I was simply given a phone number to call for insurance

Regine S.  |  Expérience générale 
Évaluation :
2

I was very inconvenienced. I reserved a truck and it wasn't until a few hours before I was notified my reservation was moved to another location. Also I was told 0 $down for my storage, that was a lie

Devin W.  |  Premières impressions 
Évaluation :
3

none

darrell J.  |  Expérience générale 
Évaluation :
3

I say average because I don't really have anything else to compare it to. Things worked. It was too expensive, but that's life. I wish I didn't have to use you at all. I'm glad it is over.

Fuller M.  |  Expérience générale 
Évaluation :
5

Very satisfied with the service i received. Sven is amazing!

Ogechukwu I.  |  Premières impressions 
Évaluation :
5

Nearly perfect situation

AUGUSTINE N.  |  Expérience générale 
Évaluation :
5

None.

LEONARD M.  |  Expérience générale 
Évaluation :
5

Well received.

BRUCE A.  |  Expérience générale 
Évaluation :
1

They have units with beams in the middle and when asked to get 1 w/o they don't pay attention to make sure they don't have it when asked. Left after visiting two units.

Gina m.  |  Premières impressions 
Évaluation :
5

The facility is great, the pricing is competitive, and the staff are extremely knowledgeable and helpful - what more could you want!

CHARLENE W.  |  Expérience générale 
Évaluation :
5

Best U-Haul every!!!

Tracey R.  |  Expérience générale 
Évaluation :
5

This is my favorite Uhaul location! The staff is always friendly and professional and go above and beyond to take care of my needs!!

Pia T.  |  Premières impressions 
Évaluation :
5

The manager Christian was beyond helpful and went above and beyond my expectations. Will highly recommend this Uhaul!

DIANA S.  |  Expérience générale 
Évaluation :
1

Rats control bldg have to move asap nightmare

Ainsworth C.  |  Premières impressions 
Évaluation :
1

They are not helpful. Never going back

samantha l.  |  Expérience générale 
Évaluation :
5

I am pleased to say that the Asst Manager Chas and Jam at the Lanham facili were very polite, professional, and on point. I'm pleased with the service given to me during my entry. Thank y'all so much!

Elliott d.  |  Premières impressions 
Évaluation :
2

Qwerty

Justin E.  |  Expérience générale 
Évaluation :
5

Thanks for potecting my things

ALEATHA C.  |  Expérience générale 
Évaluation :
5

No issue with U-Haul..great service and professional people.

ALLEN S.  |  Expérience générale 
Évaluation :
5

Good customer service

Chaquonna P.  |  Expérience générale 
Évaluation :
5

My experience at the Uhaul stairage was great, e rryine was professional and very helpful.

Kimberly G.  |  Premières impressions 
Évaluation :
5

Great Sevice☺☺☺

Larnell b.  |  Expérience générale 
Évaluation :
1

The place has a mice problem and when I brought it to the staffs attention they seem to not care and just past me on to someone else I will never use nor recommend the u-haul in Lanham Bowie again

JOHN O.  |  Expérience générale 
Évaluation :
5

Staff is awesome.

Gail S.  |  Expérience générale 
Évaluation :
4

The driver was great. He dropped off the pod and came back in three hours to pick it up. Thanks for getting it out of the way.

Maggie Jeanne Y.  |  Expérience générale 
Évaluation :
5

Thank you for your services.

Brenda K.  |  Expérience générale 
Évaluation :
3

Staff was friendly, but several times staff was not able, or unwilling, to help with the task at hand. Customers should not hear employees say, "that is not my job", which I did hear.

Michael S.  |  Expérience générale 
Évaluation :
2

Parking is TERRIBLE for the amount of traffic coming in and out of there. You need better and more carts for transporting. Wait time is always more than 20 minutes or more in line for assistance.

teresa g.  |  Expérience générale 
Évaluation :
3

I didn’t use the facility had pod

SHERYL D S.  |  Expérience générale 
Évaluation :
5

Happy Thanksgiving!!!

BARBARA B.  |  Expérience générale 
Évaluation :
5

The only complaint I have is that my unit was, at some point, overrun with mice. Droppings were everywhere when I came back to it. Also, there was a dead snake in my unit. My things were safe though.

Ranci D.  |  Expérience générale 
Évaluation :
4

i never went to the facility, i used the ubox, but janelle was very communicative and maurice was on point w. the delivery

Aaron J.  |  Expérience générale 
Évaluation :
1

My experience with Uboxes was terrible. Chaz was great on my move in but I cannot say the same for others. Unfortunately she was on vacation when my move out was scheduled.

Emprisia L.  |  Expérience générale 
Évaluation :
5

Excellent service

Corey R.  |  Expérience générale 
Évaluation :
4

The staff is extremely friendly and the facility is clean and well kept. This is a busy location and there never seems to be enough staff to service the amount of people.

Diana G.  |  Expérience générale 
Évaluation :
3

The man that was the manager is rude. I had my unit for a few years. He sent me and my daughter emails when I was 1day late to pay. Said I had to pay a late fee. I usually paid my bill on time.

ALFREDA C.  |  Expérience générale 
Évaluation :
1

The franchisee was very rude and a person who thinks she can talk down to customers. I regret ever going to that place.

BOLLA B.  |  Expérience générale 
Évaluation :
5

Excellent service

rhonda s.  |  Réservation 
Évaluation :
3

This storage needs an exterminator, i didnt have bugs, but saw some when i moved

Lydia L.  |  Expérience générale 
Évaluation :
3

Uhaul service and representatives was very helpful, my only problem was that I had to find my own truck, I thought the staff was suppose to get the truck for you, I had to go around the building

Darnelle b.  |  Réservation 
Évaluation :
5

Female Manager was outstanding and helpful

Corey R.  |  Expérience générale 
Évaluation :
1

no one was in the customer area when we arrived and the young man that assisted us was not accommodating and on the verge of being rude.

michael p.  |  Réservation 
Évaluation :
1

We set up a reservation for a set time to move into a storage unit, however, we had to wait hours in line due to under-staffing at the Lanham, MD location. As a result we lost our help for our move.

Gregory B.  |  Réservation 
Évaluation :
3

We rented storage pods & they were nice, delivery and pickup went well. Calling in to schedule the pickup was a horrible experience. Too long on hold, being transferred & disconnected several times!

paul m.  |  Expérience générale 
Évaluation :
5

Excellent service!

Robin R.  |  Expérience générale 
Évaluation :
5

staff is very courteous and helping nature. Excellent job DONE.

syed n.  |  Expérience générale 
Évaluation :
5

Really helpful and nice staff on site and office manager, she is wonderful!

M. V.  |  Expérience générale 
Évaluation :
5

I never visited the facility but staff managed my UBox delivery. Staff made great effort to handle UBox being 8 days late, but I am still waiting for reimbursement for late delivery. :-)

Joshua F.  |  Expérience générale 
Évaluation :
1

We had a terrible experience with the local U-Haul(s) for this reservation. Boxes didn't arrive, no call to inform us, broken machinery, then didn't uphold their discount offers "for our troubles".

Nicole S.  |  Expérience générale 
Évaluation :
5

Good Service and Courteous Employees. They were always willing to listen and help.

THOMAS B.  |  Expérience générale 
Évaluation :
4

Uhaul boxes were terrific. The issue i had was the BOX calendar was not centralized so only ONE sales person could setup the pickup and drop off. To get in touch I had to leave a message.

Market P.  |  Expérience générale 
Évaluation :
5

Everything exceeded my expectations

Russell H.  |  Expérience générale 
Non reviews have been submitted for this location.

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