Service was great but storage has limited turn around areaHELEN T.
Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd
Pour nous contacter
Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CALVIN S.
The manager smiled through the ENTIRE rental process.JARED B.
They answered every trailer question I could imagineLUCERNE S.
Le client n'a pas laissé de commentaire.KRISTIE H.
This is the only location I could find with a pickup truck. The gentleman that helped me was friendly and got me a truck before I could blink my eyes! I highly recommend this locationSHANTELLE M.
I enjoyed the hospitality from the general manager and his crew!! Will come againTINA T.
I reserved a reservation a week in advance and I requested a dolly to be reserved as well, however, the General Manager who assisted me stated that he didn't have a dolly and never bothered to show any kind of empathy for not having one due to me reserving one in advance when scheduling rental reservation. The General Manager is very unprofessional, he asked me how long was I going to need the U-Haul and I stated they should have had that I was going to need it all day and I would return U-Haul back before the closing day, the general manager replies you sure you need it all day, and why would you need it all day, to me that's very unprofessional, I work in management for 19 years now, and whoever hired him and promoted him need to be ashamed of themselves, because he's very incompetent and he has no people skills whatsoever. Also there were roaches inside the U-Haul and it was notice as I was driving by my 15 old son who pointed them out. I told him and he never once apologized for the roaches or my experience with renting a U-Haul from his location which has been the far most worse experience that I have ever experience with any company. Therefore; I have taken pictures and I will be moving forward by taking other actions.STEPHANIE R.
Le client n'a pas laissé de commentaire.COURTNEY J.
Le client n'a pas laissé de commentaire.RUDDY C.
Le client n'a pas laissé de commentaire.MELISSA B.
Everyone was extremely courteous & Professional, the location was clean & well organized. We Called - "U-Haul"!!!STEVEN H.
Le client n'a pas laissé de commentaire.MICHELE J.
Mr. Hayes was the person who helped me and he was FABULOUS! The store was wonderful and the truck was amazing....very nice interior, easy to drive, not bad on mileage. I am renting again in a few weeks!Laura H.
Le client n'a pas laissé de commentaire.ANISSA J.
Le client n'a pas laissé de commentaire.jezreel P.
Next time don't steal my money payment of 164 was not authorizedMARY C.
The Store manager was super helpful and went above and beyond to help me find a storage unit at another Uhaul store location when one wasn't available at his location. Thank You for your help and dedication to ensure that I was a satisfied customer!YMONIA G.
Le client n'a pas laissé de commentaire.BONNIE R.
Le client n'a pas laissé de commentaire.Paula M. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD R.
The UHaul van was not very clean and smelled. Other than that is was fine.SYDNEY P.
I know because of Covid-19, most businesses are short employees, but one employee to all those customers was horrible. I waited 45 minutes to get my tow dolly and another 30 minutes to get it installed. U-Haul. Com lost my business after screwing up my loaders. I will never use them again.Angel B.
The manager went above and beyond to ensure I could get my stuff into storage and even helped back out the truck for me.Marlene W. | Premières impressions
Le client n'a pas laissé de commentaire.DELMONS W.
Customer service was complicated. Each time I called to get clarity on anything, I was placed on hold for more than 10 minutes and the disposition of the rep was nasty. This was a common thing at the Lapalco in Harvey business. Each time I entered the building, it was quite junky. It looks like they're going out of business.Yvette J. | Expérience générale
Le client n'a pas laissé de commentaire.Shalacia C. | Premières impressions
Good staff. FriendlyJONATHAN T.
Le client n'a pas laissé de commentaire.TOINETTE H.
Le client n'a pas laissé de commentaire.Alex M. | Expérience générale
I had a flat on my trailer after my sons filled it I was 7 minutes from the uhaul never got a chance to hit the road I called she kept giving me a number online was giving me so I pulled up she did not know how to show me how to do roadside assistance and I had been on hold my friend offered to change the tire we can see you have more insisted I n me waiting on hold until I ask for a manager and when he arrived he changed the tire so simple she wasted a hour in half all because she had no common since sorry but she need to be trained againKEVA W.
Le client n'a pas laissé de commentaire.ROSE K.
Le client n'a pas laissé de commentaire.CREYON M.
Always an easy place to rent. The manager is friendly and knowledgeable. Definitely will rent from him againGARY H.
I don't understand how at 19,95 $ a day for six days and 750 miles how the bill was over 500,00 $Michael M.
Happily I only live a mile from drop off location and manager came by to assist with trailer tongue issue. Thank you Jordan at the Lapalco store in Harvey, LASilas S.
Everything was good fro renting the cleaniless to returnJEROME A.
Le client n'a pas laissé de commentaire.Francis W.
Le client n'a pas laissé de commentaire.Nathan H.
Did not have the dolly that I reserved a week earlier. No one told me that when I picked up the truck either. Very upset about thatColleen G.
The cashier had a nasty attitude so learn how to talk to peopleMarquitia M.
Le client n'a pas laissé de commentaire.patrice t. | Premières impressions
Staff was perfect.KIM A.
This will be the last time we use uhaul. Experience was horrible from start to finish especially the Harvey location. We pulled in and walked in the building and where told I'm on the phone with my momma you have to wait. 4 minutes later is when we finally started getting help if you want to call it that. We where eligible for a free month storage in a climate controlled unit when we arrive thats not the case. They tryed to charge us for the month and then it wasn't even a controlled unit. After getting 2 managers they finally agreed to hold up to the offer. Not a climate controlled unit. We where then displaced because of hurricane Ida. We called to see if they could pro rate a few days because we where not in the area where told no very rudely. Told us that if we didn't have the stuff out by thrusday the 16 by 4 we would be charged again. We dropped everything and came to get the stuff out when I went to check out I was again almost charged for somthing that was agreed apon. After 20 minutes waiting for a manager to come assist me to figure it out and talk about the damage to my materials in the unit was rudely told nothing we can do here have to claim online. Horrible customer service no one I know will be renting from your company.Robert K. | Expérience générale
Great Customer Service!!! Keep up the good work guys!!!TIASHA C.
I was given the keys and told that I was all set. I paid for a dolly and was sure I'd have one on the truck because the associate went to check to make sure the had one available. When I arrived at the storage there was no dolly. When I called the store the associate just said, "you can come back and get one, we have one here." I'm like what about my mileage from having to go back and get the hand truck that was supposed to be on the U-Haul.RASHAWN R.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
The truck need to be drove by a professional to see the damage before renting out the truck because some of the customers don't care how they destroy stuff.The customers cleanses before bringing the truck back.But overall I love the location.MONIQUE F.
Le client n'a pas laissé de commentaire.LOUIS A.
Le client n'a pas laissé de commentaire.Jessica N. | Premières impressions
Improve drop offs not enough instructions for those who have trouble using web spent hours returning the vehicle.LISA W.
Le client n'a pas laissé de commentaire.ERNESTINE S. | Expérience générale
Le client n'a pas laissé de commentaire.DINH T.
Lady was on her cellphone the whole time I was trying to pick up took 40 minutes to get out I was forgotten about waiting for the hook up to take placeLOGAN M.
Le client n'a pas laissé de commentaire.Keven R.
They charged me for an extra day, but asked me to have it back by 3 pm the same day it was originally due. They gave us a storage unit that took us 30 minutes and 3 people to get our 26 foot uhaul in and out of the row without damaging anything, I requested a climate controlled storage unit and received an outdoor one, so I'm sure all my clothes and items will smell like mildew just like the storage unit does. When we mentioned the uhaul was an nearly impossible to get to the unit the girl who was on her personal cell phone, and stayed on the phone while we were being assisted in the store, told us we'd be charged if we couldn't get it out of the spot and just left us there. I would rather backpack my furniture to my next house before I use uHaul again.Robert K.
Fix what broken before renting. Thank great service.MARK C.
Le client n'a pas laissé de commentaire.TIARA J.
Le client n'a pas laissé de commentaire.WALTER G.
Le client n'a pas laissé de commentaire.Keiana M.
Having more available trucks. Overall it was a fine experience.BRIANNA M.
There will be a call placed to your corporate office to discuss my experience !RYAN T.
Le client n'a pas laissé de commentaire.TYRIS J.
Staff was awesome.JOYCE F. | Premières impressions
Service was terrible,Truck was Busted up.TERRY R.
I had a terrible experience at the Gretna location, which I had a 10am reservation but by the time I got through the long line of waiting for 1,5 hours my reservation was lost. They only had 1 person working and it took her at least 30 minutes with each customer. Terrible service I had to go to the Harvey location where I was helped faster and with great service.Crystal P.
I was over charged 101 dollarsLionel C.
Le client n'a pas laissé de commentaire.Bryant D. | Expérience générale
Great customer service from both of the employeesLAKIDA M.
Le client n'a pas laissé de commentaire.FRANCIS H.
Le client n'a pas laissé de commentaire.KEVIN W.
Le client n'a pas laissé de commentaire.navitidad m. | Expérience générale
Truck was raggedy but service was A1DANA J.
Uhaul, in general, should update the site for customers to select the correct size truck. A 10ft truck is NOT going to be big enough to move a 1 bedroom apartment. It's too narrow and short. I wasted hours that I have to pay for, because of numerous trips, instead of one! I also reserved a utility dolly but didn't get one. Couldn't get a bigger truck, although one was on the lot and was there when I returned the smaller truck.TERESA S.
Update your vehicles man! It's 2021 and the 15' trucks have crank lever windows?? There's more but just figure it out.TIMOTHY M.
The female associate was very unprofessional. Didn't check to see if I had a reservation and just states we don't have anything to rent until next week but my truck was thereCHARLES G.
Le client n'a pas laissé de commentaire.Lavera P. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS N.
Le client n'a pas laissé de commentaire.Cynthia B. | Expérience générale
Le client n'a pas laissé de commentaire.Timmona W. | Expérience générale
I came in Tuesday..to reserve a Truck for Friday and Saturday...I asked the young lady at the counter..could I get the truck for 2:00 Friday until 2::00 Sat...the price will not be an issue...well when I came in Fri.of course their was a different person I was dealing with..and she said you have until 10:00 Fri. night..I said I reserved it for 24 hrs...If I would have been told that I couldn't have it for that time period in the beginning..I would have been in as soon as you opened instead of waiting until 2:00..I don't know what I was charged...I really feel that I was cheated....So my Wife..my Son and myself had to damn near kill ourselves to bet the move completed in the time allotted...I think customer service..communication..and explaining everything un the beginning of renting the equipment is a major KEY..I Pray this is the last house I buy...The rating I would give this Lapalco store in Harvey would be a 3 or 4....DAVID P.
Le client n'a pas laissé de commentaire.MCKINLEY G.
Le client n'a pas laissé de commentaire.HAMMAD H.
Very friendly employees, both the customer service rep and individual who helped set up the trailer.SCOTT W.
The young lady at the check in was more concerned with texting on her personal cell phone than rendering customer service. Working seemed to be an inconvenience. Her overall nonchalant attitude was unwarranted.PAMELA A.
Schedule a one way rtn. at a lower rate. Example: If I rented a truck going one way to HARVEY, LA & a second person need a truck from Harvey, LA to Markham, IL. Have that person to bring the same truck back to Markham at a cheaper rate. This cut out the extra expense on the return & it want end up in Harvey,LA not being used or your supply want be limited in Markham, IL. Try this suggestion U-HAUL might like this idea. Thanks Ms. Laura Jackson(sister of Ms. Patricia Williams/Mr. Walter Brown July 17th. one way renter).Patricia W.
All was goodHERMAN W.
The agent that initially assisted me was on her cell phone and it was on speaker. I asked her to please end the call because I didn't want my conversation being listened to or recorded. She then started speaking in another language. I explained to her that she was making me uncomfortable. And, her reply was "I wasn't talking about you." Which then made me more uncomfortable because I didn't ask her what the nature of her conversation was. After she got off the phone and started paying full attention to me she was helpful. After paying, she walked out to the front and was going to back our Cargo Van out and I told her that it was too small, that we wanted a larger unit that could hold a bed. So, she came back and told the other agent that we had changed our minds and her body language suggested that she was a little upset with us. However, the other agent quickly asked us what was wrong. And, I said I called ahead and told them that we had and efficiency and they said that they had a 19,95 $ truck that could accommodate us. And he said, the %19,95 Cargo van was rated for our needs. And, I said are you sure. And he said yes, he said, lets go take a look at it. I will open it up for you and you will see that it is surprisingly roomy. So, we looked in it and I told him that I believed him now and that I thought he was right. Then I apologized and told him that I should have respected his product knowledge.REGINALD W.
Le client n'a pas laissé de commentaire.MILLET W.
Customer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PGJamie G. | Premières impressions
Easy to drop off.Jennifer B.
Typing comments about my experience makes me so angry that I delete them and start over! Thank God that the experience is so bad that I decided to climb under my car and check their work. My left exhaust is hanging on one rubber. The right exhaust ground wire is dangling under the car. The spacers seem to be right but I still have to check the torque. I gave U-Haul more than a 2-week lead time. When I arrived at the contracted time and date (July 1), U-Haul said I missed my appointment (June 30). I showed them the appointment in their own emails and they "squeezed" me in (taking several hours). 5 hours later, I retrieved the vehicle only to find they could not install any wiring, We made another appointment for a week later and the evening before, they called me and cancelled. I called to follow up the following week and spent hours on hold on two separate occasions and never did get to talk to the appropriate people. I have missed my vacation and missed out on two camper sales, each of which will cost me an extra 1 500 $now. The manager does not understand the difference between gross trailer weight capacity and tongue weight capacity. I tried to explain the difference between sheer strength and tensile strength of the bolts holding the receiver to the car, but he insisted that I could put 4 000 pounds on the tongue !!! I looked it up myself ... 400-lbs. It is now over a month since my initial contact and I still cannot tow anything.THOMAS C.
The staff was very friendly and professionalANTHONY L.
make sure the equipment is clean.JEROME S.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.ANDREW G.
I definitely would use your storage facility again, very efficient and well kept .Hilda l. | Expérience générale
It was ok besides when u reserve a unit on your card it does not mean rent to someone else I have been giving the run since I got the U-Haul and storage never again for meERNESTINE S. | Premières impressions
Le client n'a pas laissé de commentaire.TRANELL J.
Le client n'a pas laissé de commentaire.HENRY M.
The people who work here are very helpful:))Mia K. | Premières impressions
Le client n'a pas laissé de commentaire.SUSIE M.
We really appreciate the service we received and the help on an extention you guy granted us thank for everything.EMILE M.
Le client n'a pas laissé de commentaire.OMAR A.
The employees here got me in and out in less minutes. I appreciate their effort in getting me my needs in a timely mannerJULIE T.
The truck worked great. Thanks againELLEN A.
I loved the customer service that I received from this location. Will definitely visit again soonCASSANDRA H.
Great customer service!SAMUEL C.
Have better customer service, the two Female employees that were there when I return the truck never went to expect the truck when I return, they said please give me key and we will send you a receipt later on. Now I thought that was fishy. I felt like they were able to charge me what ever they want. Which the bill did seem kinda of high when I received it. Just bad customer serviceDerrick D.
Same as aboveRaymond R.
Everything went well until I returned the Truck. The Store manager came outside to check the mileage and complete the return. I ask him if I was charged for the dolly which I did not ask for, but was in the truck. He immediately chuckled as if it were some kind of joke. He went to the rear and asked me " You mean to say that the dolly disconnected from the spot it was in and now it's at the back of the truck"?? He said; " that in 7 years he had not had anyone say something like this." The hand truck was never connected to anything. He continued to chuckling while behaving unprofessional in his actions and appearance with his wrinkled shirt and pants. I wasn't trying to get out of paying 7,00 $, for a hand truck that I didn't ask for. A MANAGER behaving in this condescending way, tarnishes the great service that I received during the rental. I have been a business owner for many years. This individual needs additional customer service training. The two stars is for the corporate reservation, and the super nice employee that handled the paperwork at this location. Corporate will also be advised. If it were my business, I would want to know the poor behavior of an individual labeled manager.ISIDRO C.
Le client n'a pas laissé de commentaire.Johnny B. | Expérience générale
I don't have any complaints or specific suggestions, but I just wanted to praise the staff member who serviced us. Jordan did a great job and explained everything in detail. I really appreciate him taking the time to go over the pertinent information regarding of our new hitch. Thanks!!mariana F.
Jordan runs a smooth operation. His customer service is A1. We use U-Haul monthly.MICHAEL R.
Le client n'a pas laissé de commentaire.CRYSTAL F.
We were waited on quickly. I had to call twice to delay our pick up time. They promptly answered the phone each time!!!Margaret K.
Le client n'a pas laissé de commentaire.CATHERINE S.
Le client n'a pas laissé de commentaire.tajuanjanae r. | Expérience générale
Le client n'a pas laissé de commentaire.Nicky J.
Le client n'a pas laissé de commentaire.MATTHEW H.
Out of 5 employees only 1 was assisting customers until there was a long line and the service was labored and joylessRITA N.
I had a great experience with that locationFred G. | Expérience générale
N.D.CAROLYN W. | Premières impressions
The manager Jordan was amazing and very helpfulTERRI S. | Premières impressions
Le client n'a pas laissé de commentaire.Yolanda L. | Expérience générale
Jordan he is so sweet ❤️Shantrell L. | Premières impressions
The general manager Jordan was beyond awesome. Highly recommended..Strateshia A. | Premières impressions
Horrible to say the least. Almost a week waiting to hear from a customer service representative. Faulty equipment. Lack of facilitation. No communication on processes and alternative processes. Lost a sale on furniture that I had advertised. Couldn't get into the building using access card. Had to return the truck before being able to use it. Only truly helpful person was Travis in Roadside Assistance. I can keep going... next time I will rent a truck from Home Depot and a unit elsewhere. Worse 200 $spent.LUIS W. | Expérience générale
Le client n'a pas laissé de commentaire.Eileen M. | Online Move In
Le client n'a pas laissé de commentaire.Yolanda C. | Expérience générale
No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.Mersini K. | Expérience générale
Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facilityTimmona W. | Premières impressions
Le client n'a pas laissé de commentaire.MARK T. | Premières impressions
Le client n'a pas laissé de commentaire.Kelton G. | Premières impressions
Le client n'a pas laissé de commentaire.melyssa g. | Premières impressions
No management fee No hassle Tha.k youmary w. | Premières impressions
Le client n'a pas laissé de commentaire.Raquel R. | Premières impressions
Le client n'a pas laissé de commentaire.Toni p. | Premières impressions
Le client n'a pas laissé de commentaire.alfred h. | Premières impressions
Le client n'a pas laissé de commentaire.lisa l. | Premières impressions
Great and amazing help from the staff!!Eliseo C. | Premières impressions
Le client n'a pas laissé de commentaire.ALTHEA P. | Premières impressions
Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problemssusan n. | Premières impressions
Jordan was very accommodatingMinerva H. | Premières impressions
GREAT CUSTOMER SERVICE!Tiasha B. | Premières impressions
The team was very helpful.Michael V. | Premières impressions
One of the employees at this location went out of his way to assist me. I really appreciated that.DONNA M. | Premières impressions
Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOUSHAE B. | Premières impressions
It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.Ursula D. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!