My reservation was changed from Kenner to Harvey without notice. I did not know it had changed until I arrived at the Kenner location and was told I had to drive 45 minutes through the city to the Harvey location. The workers at the Harvey location ignored my existing reservation and rang up each item again, which lost me about 200 $and left me without a furniture dolly. The two workers were so busy with their personal conversation that they couldn't be bothered to show us how to use the equipment. Even when we asked very specific questions, we were brushed off and seemed to be bothering them. We had to figure out the workings of a 10' truck and a car transport, as well as how to connect the two and strap my car down, all on our own.SYDNEY M.
Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd
Pour nous contacter
Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My experience with Lapalco Uhaul was Extrodinary. The supervisor Mr. Jordan was very professional and patient my entire stay with Uhaul.Jimmy L. | Expérience générale
Jonathan has the best sales person their is. Thanks Johnathan.NYREE B.
Great staff! They were both friendly and efficient! My best Uhaul experience I've had in years!ERNEST E.
Le client n'a pas laissé de commentaire.SAMUEL P.
Easy drop, all goodTOMMY H.
Le client n'a pas laissé de commentaire.LINDA H.
The young girl in the morning needs more training. Also, focusing two workers on one customer with a line is not good customer service. Dropping off vehicle, service was excellent!Samuel P.
Le client n'a pas laissé de commentaire.ANDREW R.
Truck was dirty, brakes poor, side mirrors was broken.....right in my view, truck was so loud on the inside. Not a quiet ride at all! I picked up after hours and got the crap truck I would NEVER have accepted this truck of I was doing a live pick up, but circumstances dictated having to to an after hours pick up.....never again! This was a TERRIBLE TERRIBLE TERRIBLE experience with U-Haul! Absolutely horrible!kathleen C.
Le client n'a pas laissé de commentaire.HECTOR P.
Le client n'a pas laissé de commentaire.SHANELL M.
Le client n'a pas laissé de commentaire.Glorimar P.
Le client n'a pas laissé de commentaire.JOSHUA J.
Le client n'a pas laissé de commentaire.Jordain F. | Expérience générale
On Thu, Nov 18, 9:01 PM, I emailed 747031_GM@uhaul.com: 1) We were overcharged. The mileage in the morning was 6138. See attached photo. 2) When I placed the order the location was 4 Westbank Expressway but when I got there at 8:30 she told me it was at 2340 Lapalco, 5 miles away (10 extra miles round trip). Nowhere on the order did it tell me that.Ronald M.
Le client n'a pas laissé de commentaire.JARRETT W.
Le client n'a pas laissé de commentaire.ALBERT H.
Always the best...JOHNNY M.
Males workers were very rude. very short toned and arrogant. I felt like I was not appreciated as a customer but instead they made me feel as if I needed them and their deliverance made that very clear. specifically from the manager ( young African American guy / slim build) I attempted to also deliver vehicle to tulane ave in NOLA location and the 2 men were also very rude there as well . and wanted to charge me 200 for a incorrect drop off fee.MERCEDES C.
Le client n'a pas laissé de commentaire.KIM S.
Awesome!!Sheila V. | Expérience générale
Thanks for everything it was excellent and Convenient.Sheila V. | Expérience générale
Charged me for more days then I had the vehicle because they had poor procedures on checking in and checking outETHAN M.
Le client n'a pas laissé de commentaire.CHANELL B.
Le client n'a pas laissé de commentaire.JEFFERY L.
Le client n'a pas laissé de commentaire.JOAN A.
Le client n'a pas laissé de commentaire.BRITTANY S.
Le client n'a pas laissé de commentaire.Robin P. | Expérience générale
Le client n'a pas laissé de commentaire.TAMIKO H.
Le client n'a pas laissé de commentaire.ANGEL T.
The staff are always helpful, professional and friendly. Definitely, would recommend to friends and family.Eliseo C. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Shakema S.
Le client n'a pas laissé de commentaire.VICTORIA T.
Location was great but overall service I got from other uhaul dealers were terrible. I had a reservation they made me drive 111 miles to get and then bumped back in time twice before cancelling it all together 30 minutes before scheduled pick up. Then proceeded to tell me how they had no trucks for that day and would not have anything available till the middle of the following week. What's the point of having a reservation just for a truck not to be reserved and leave you scrambling the same day as a move.ZACHARY B.
Le client n'a pas laissé de commentaire.Ernando S. | Expérience générale
Met me outside, friendly, fast and pleasantDanielle M.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.Kirsten B. | Premières impressions
You gave me a truck with no gas, you didn't include the dolly that I paid for, and no one notified me that I would have to return the car with more gas than I put in it. I had to go back, pick up the truck, and put gas in it. Ridiculous!RENE B.
Service was great but storage has limited turn around areaHELEN T.
Le client n'a pas laissé de commentaire.CALVIN S.
The manager smiled through the ENTIRE rental process.JARED B.
They answered every trailer question I could imagineLUCERNE S.
Le client n'a pas laissé de commentaire.KRISTIE H.
This is the only location I could find with a pickup truck. The gentleman that helped me was friendly and got me a truck before I could blink my eyes! I highly recommend this locationSHANTELLE M.
I enjoyed the hospitality from the general manager and his crew!! Will come againTINA T.
I reserved a reservation a week in advance and I requested a dolly to be reserved as well, however, the General Manager who assisted me stated that he didn't have a dolly and never bothered to show any kind of empathy for not having one due to me reserving one in advance when scheduling rental reservation. The General Manager is very unprofessional, he asked me how long was I going to need the U-Haul and I stated they should have had that I was going to need it all day and I would return U-Haul back before the closing day, the general manager replies you sure you need it all day, and why would you need it all day, to me that's very unprofessional, I work in management for 19 years now, and whoever hired him and promoted him need to be ashamed of themselves, because he's very incompetent and he has no people skills whatsoever. Also there were roaches inside the U-Haul and it was notice as I was driving by my 15 old son who pointed them out. I told him and he never once apologized for the roaches or my experience with renting a U-Haul from his location which has been the far most worse experience that I have ever experience with any company. Therefore; I have taken pictures and I will be moving forward by taking other actions.STEPHANIE R.
Le client n'a pas laissé de commentaire.COURTNEY J.
Le client n'a pas laissé de commentaire.RUDDY C.
Le client n'a pas laissé de commentaire.MELISSA B.
Everyone was extremely courteous & Professional, the location was clean & well organized. We Called - "U-Haul"!!!STEVEN H.
Le client n'a pas laissé de commentaire.MICHELE J.
Mr. Hayes was the person who helped me and he was FABULOUS! The store was wonderful and the truck was amazing....very nice interior, easy to drive, not bad on mileage. I am renting again in a few weeks!Laura H.
Le client n'a pas laissé de commentaire.ANISSA J.
Le client n'a pas laissé de commentaire.jezreel P.
Next time don't steal my money payment of 164 was not authorizedMARY C.
The Store manager was super helpful and went above and beyond to help me find a storage unit at another Uhaul store location when one wasn't available at his location. Thank You for your help and dedication to ensure that I was a satisfied customer!YMONIA G.
Le client n'a pas laissé de commentaire.BONNIE R.
Le client n'a pas laissé de commentaire.Paula M. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD R.
The UHaul van was not very clean and smelled. Other than that is was fine.SYDNEY P.
I know because of Covid-19, most businesses are short employees, but one employee to all those customers was horrible. I waited 45 minutes to get my tow dolly and another 30 minutes to get it installed. U-Haul. Com lost my business after screwing up my loaders. I will never use them again.Angel B.
The manager went above and beyond to ensure I could get my stuff into storage and even helped back out the truck for me.Marlene W. | Premières impressions
Le client n'a pas laissé de commentaire.DELMONS W.
Customer service was complicated. Each time I called to get clarity on anything, I was placed on hold for more than 10 minutes and the disposition of the rep was nasty. This was a common thing at the Lapalco in Harvey business. Each time I entered the building, it was quite junky. It looks like they're going out of business.Yvette J. | Expérience générale
Le client n'a pas laissé de commentaire.Shalacia C. | Premières impressions
Good staff. FriendlyJONATHAN T.
Le client n'a pas laissé de commentaire.TOINETTE H.
Le client n'a pas laissé de commentaire.Alex M. | Expérience générale
I had a flat on my trailer after my sons filled it I was 7 minutes from the uhaul never got a chance to hit the road I called she kept giving me a number online was giving me so I pulled up she did not know how to show me how to do roadside assistance and I had been on hold my friend offered to change the tire we can see you have more insisted I n me waiting on hold until I ask for a manager and when he arrived he changed the tire so simple she wasted a hour in half all because she had no common since sorry but she need to be trained againKEVA W.
Le client n'a pas laissé de commentaire.ROSE K.
Le client n'a pas laissé de commentaire.CREYON M.
Always an easy place to rent. The manager is friendly and knowledgeable. Definitely will rent from him againGARY H.
I don't understand how at 19,95 $ a day for six days and 750 miles how the bill was over 500,00 $Michael M.
Happily I only live a mile from drop off location and manager came by to assist with trailer tongue issue. Thank you Jordan at the Lapalco store in Harvey, LASilas S.
Everything was good fro renting the cleaniless to returnJEROME A.
Le client n'a pas laissé de commentaire.Francis W.
Le client n'a pas laissé de commentaire.Nathan H.
Did not have the dolly that I reserved a week earlier. No one told me that when I picked up the truck either. Very upset about thatColleen G.
The cashier had a nasty attitude so learn how to talk to peopleMarquitia M.
Le client n'a pas laissé de commentaire.patrice t. | Premières impressions
Staff was perfect.KIM A.
This will be the last time we use uhaul. Experience was horrible from start to finish especially the Harvey location. We pulled in and walked in the building and where told I'm on the phone with my momma you have to wait. 4 minutes later is when we finally started getting help if you want to call it that. We where eligible for a free month storage in a climate controlled unit when we arrive thats not the case. They tryed to charge us for the month and then it wasn't even a controlled unit. After getting 2 managers they finally agreed to hold up to the offer. Not a climate controlled unit. We where then displaced because of hurricane Ida. We called to see if they could pro rate a few days because we where not in the area where told no very rudely. Told us that if we didn't have the stuff out by thrusday the 16 by 4 we would be charged again. We dropped everything and came to get the stuff out when I went to check out I was again almost charged for somthing that was agreed apon. After 20 minutes waiting for a manager to come assist me to figure it out and talk about the damage to my materials in the unit was rudely told nothing we can do here have to claim online. Horrible customer service no one I know will be renting from your company.Robert K. | Expérience générale
Great Customer Service!!! Keep up the good work guys!!!TIASHA C.
I was given the keys and told that I was all set. I paid for a dolly and was sure I'd have one on the truck because the associate went to check to make sure the had one available. When I arrived at the storage there was no dolly. When I called the store the associate just said, "you can come back and get one, we have one here." I'm like what about my mileage from having to go back and get the hand truck that was supposed to be on the U-Haul.RASHAWN R.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
The truck need to be drove by a professional to see the damage before renting out the truck because some of the customers don't care how they destroy stuff.The customers cleanses before bringing the truck back.But overall I love the location.MONIQUE F.
Le client n'a pas laissé de commentaire.LOUIS A.
Le client n'a pas laissé de commentaire.Jessica N. | Premières impressions
Improve drop offs not enough instructions for those who have trouble using web spent hours returning the vehicle.LISA W.
Le client n'a pas laissé de commentaire.DINH T.
Lady was on her cellphone the whole time I was trying to pick up took 40 minutes to get out I was forgotten about waiting for the hook up to take placeLOGAN M.
Le client n'a pas laissé de commentaire.Keven R.
They charged me for an extra day, but asked me to have it back by 3 pm the same day it was originally due. They gave us a storage unit that took us 30 minutes and 3 people to get our 26 foot uhaul in and out of the row without damaging anything, I requested a climate controlled storage unit and received an outdoor one, so I'm sure all my clothes and items will smell like mildew just like the storage unit does. When we mentioned the uhaul was an nearly impossible to get to the unit the girl who was on her personal cell phone, and stayed on the phone while we were being assisted in the store, told us we'd be charged if we couldn't get it out of the spot and just left us there. I would rather backpack my furniture to my next house before I use uHaul again.Robert K.
Fix what broken before renting. Thank great service.MARK C.
Le client n'a pas laissé de commentaire.TIARA J.
Le client n'a pas laissé de commentaire.WALTER G.
Le client n'a pas laissé de commentaire.Keiana M.
Having more available trucks. Overall it was a fine experience.BRIANNA M.
There will be a call placed to your corporate office to discuss my experience !RYAN T.
Le client n'a pas laissé de commentaire.TYRIS J.
Staff was awesome.JOYCE F. | Premières impressions
Service was terrible,Truck was Busted up.TERRY R.
I had a terrible experience at the Gretna location, which I had a 10am reservation but by the time I got through the long line of waiting for 1,5 hours my reservation was lost. They only had 1 person working and it took her at least 30 minutes with each customer. Terrible service I had to go to the Harvey location where I was helped faster and with great service.Crystal P.
I was over charged 101 dollarsLionel C.
Great customer service from both of the employeesLAKIDA M.
Le client n'a pas laissé de commentaire.FRANCIS H.
Le client n'a pas laissé de commentaire.KEVIN W.
Truck was raggedy but service was A1DANA J.
Uhaul, in general, should update the site for customers to select the correct size truck. A 10ft truck is NOT going to be big enough to move a 1 bedroom apartment. It's too narrow and short. I wasted hours that I have to pay for, because of numerous trips, instead of one! I also reserved a utility dolly but didn't get one. Couldn't get a bigger truck, although one was on the lot and was there when I returned the smaller truck.TERESA S.
Update your vehicles man! It's 2021 and the 15' trucks have crank lever windows?? There's more but just figure it out.TIMOTHY M.
The female associate was very unprofessional. Didn't check to see if I had a reservation and just states we don't have anything to rent until next week but my truck was thereCHARLES G.
Le client n'a pas laissé de commentaire.THOMAS N.
I came in Tuesday..to reserve a Truck for Friday and Saturday...I asked the young lady at the counter..could I get the truck for 2:00 Friday until 2::00 Sat...the price will not be an issue...well when I came in Fri.of course their was a different person I was dealing with..and she said you have until 10:00 Fri. night..I said I reserved it for 24 hrs...If I would have been told that I couldn't have it for that time period in the beginning..I would have been in as soon as you opened instead of waiting until 2:00..I don't know what I was charged...I really feel that I was cheated....So my Wife..my Son and myself had to damn near kill ourselves to bet the move completed in the time allotted...I think customer service..communication..and explaining everything un the beginning of renting the equipment is a major KEY..I Pray this is the last house I buy...The rating I would give this Lapalco store in Harvey would be a 3 or 4....DAVID P.
Le client n'a pas laissé de commentaire.MCKINLEY G.
Customer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PGJamie G. | Premières impressions
The people who work here are very helpful:))Mia K. | Premières impressions
N.D.CAROLYN W. | Premières impressions
The general manager Jordan was beyond awesome. Highly recommended..Strateshia A. | Premières impressions
Le client n'a pas laissé de commentaire.Eileen M. | Online Move In
Le client n'a pas laissé de commentaire.MARK T. | Premières impressions
Le client n'a pas laissé de commentaire.Kelton G. | Premières impressions
Le client n'a pas laissé de commentaire.melyssa g. | Premières impressions
No management fee No hassle Tha.k youmary w. | Premières impressions
Le client n'a pas laissé de commentaire.Raquel R. | Premières impressions
Le client n'a pas laissé de commentaire.Toni p. | Premières impressions
Le client n'a pas laissé de commentaire.alfred h. | Premières impressions
Le client n'a pas laissé de commentaire.lisa l. | Premières impressions
Great and amazing help from the staff!!Eliseo C. | Premières impressions
Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problemssusan n. | Premières impressions
Jordan was very accommodatingMinerva H. | Premières impressions
The team was very helpful.Michael V. | Premières impressions
One of the employees at this location went out of his way to assist me. I really appreciated that.DONNA M. | Premières impressions
Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOUSHAE B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!