Évaluations des clients U-Haul Moving & Storage of Lapalco Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lapalco Blvd

Cote générale :

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andre l. | Expérience générale |
Évaluation :

When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.

MARK T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jerrell M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ivan J.
Évaluation :

Really nothing! Everything was good!

Matthew B.
Évaluation :

Le client n'a pas laissé de commentaire.

Willie K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KOURTNEY M.
Évaluation :

It was the worst. I used your 24/7 truck share book my truck for a 7am pick up just to be forced to wait til 9 because they never put the key where they should. Gave me a truck on half a tank. All around it was just simply horrible service will never use uhaul again

JACK T.
Évaluation :

NOTHING!

Byron D.
Évaluation :

Great customer service

LACHELLE H.
Évaluation :

N/A

Delina P.
Évaluation :

They took 100 of my card idk why. Told me from the start it was only gonna be 65 I'm filing a law sue against the store on lapelco Harvey LA

Preston A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob H.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy F.
Évaluation :

Le client n'a pas laissé de commentaire.

PEGGYSUE C.
Évaluation :

GREAT job to ALL!

PATRICIA F.
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Le client n'a pas laissé de commentaire.

Ryan P.
Évaluation :

They were great

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES G.
Évaluation :

Customer for over 6 years,staff very helpful.

FRANKLIN C.
Évaluation :

very bad attention there the people who work are racist

Yvonne C.
Évaluation :

I had an issue with the store and when I called customer service I got into it with the lady cause she was being rude to me and unfair I was treated poor and was talked to like I was nothing my rental time was 8:30am I was on time I was late moving my things as well this was not a good customer service And them people and the store and 1800 number are very rude I would not send any of my friends to rent at any u haul to make everything worst my truck was so not maintained it was driving slow what a nightmare bad experience and services thank you

Terry N.
Évaluation :

I never got my receipt as promised. They told me they were going to email me the receipt, but they never sent it. And I asked for the Total charges - their response was I'll get the receipt emailed. Never got it. Can someone sent it to me.

Michael G.
Évaluation :

Le client n'a pas laissé de commentaire.

MIA T.
Évaluation :

Very fast and efficient staff.

weldon A.
Évaluation :

location was actually the closest to me..I'm glad I chose it..young man very helpful, courteous..thanks

Tracie S.
Évaluation :

The crew didn't really know the proper way to hook the safety chains And the trailer was missing some of the tie down rings

Kelton G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Paula J.
Évaluation :

Employees aren't very friendly. Called multiple times and got put on hold and call was never picked up. Picked up truck less than half tank of gas. Gas gauge didn't work properly so returned with 3/4 tank.

Bejide L.
Évaluation :

The online check-in process to pick up a truck is pointless. I did that and still had to go inside and do the process all over again...almost 20 minutes between both processes.

Juan G.
Évaluation :

Le client n'a pas laissé de commentaire.

julio T.
Évaluation :

Le client n'a pas laissé de commentaire.

melyssa g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kelton G.
Évaluation :

N/A

Anita J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jake D.
Évaluation :

My over all experience was great. The only thing that made my rating lose a star was when I got there i stood in front of the counter that the two gentlemen working were standing at. There was another guy just talking, and neither one of them attempted to brake away and provide service. The man they were talking to was just hanging out. And it wasn't like one minute, it was like 3 - 5 minutes and still no one served me. It was very awkward! Lol

CHRISTOPHER S.
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Le client n'a pas laissé de commentaire.

DONALD S.
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Le client n'a pas laissé de commentaire.

Dawn J.
Évaluation :

Awesome team

Torrel B.
Évaluation :

My overall usual experience was exceptional thanks to General Manager Jordan Hayes. Although I reserved a 26 foot truck, they did not have one in stock, however, Jordan made accommodations to ensure I had a safe and efficient move.

Emile L.
Évaluation :

Le client n'a pas laissé de commentaire.

THIEN N.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip K.
Évaluation :

Very courteous and professional.

ROY W.
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I had a bad experience with the 24/7 system and finally got the unit several hours early while the store was still open to make sure that the unit was going to be available.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kent G.
Évaluation :

The mobile check in process takes extremely to long

DENISA C.
Évaluation :

Stop trying to pass off 10 foot trucks as 15feet..

Sandra H.
Évaluation :

Le client n'a pas laissé de commentaire.

CYNTHIA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Ray W.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia W.
Évaluation :

Staff was friendly and professional! Would definitely come back to this location when needed!

EARL R.
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Le client n'a pas laissé de commentaire.

Amy C.
Évaluation :

I received great customer service from the General Manager! Thanks again for making my moving experience go so smoothly:)

RENEE J.
Évaluation :

very little 5 stars from me! Thanks

VALERIE R.
Évaluation :

Very disappointed! Drivers license were not returned! I've checked back several times. No system in place when you walk your customer to rental without returning Driver's License!!!!

Ben H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharlene S.
Évaluation :

Excellent service, no complaints

Dwain G.
Évaluation :

Le client n'a pas laissé de commentaire.

Maurice F.
Évaluation :

Le client n'a pas laissé de commentaire.

DAMIAN B.
Évaluation :

The General manager always seems sleepy. The isn't a lot of enthusiasm there.

Deborah J.
Évaluation :

The supervisorr was a great salesman hire more like him

NEDRA M.
Évaluation :

Le client n'a pas laissé de commentaire.

GRECO C.
Évaluation :

Le client n'a pas laissé de commentaire.

VALERIE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip K.
Évaluation :

Le client n'a pas laissé de commentaire.

AHMAD A.
Évaluation :

Customer service was l bad & they worker have bad attitude & I will never get rented from uhaul again

Brian B. | Expérience générale |
Évaluation :

When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.

Estaniel J.
Évaluation :

Le client n'a pas laissé de commentaire.

Eboney D.
Évaluation :

Everything was great. Only trouble was the door being broken. I always this location and usually don't have any problems.

kenneth O.
Évaluation :

Le client n'a pas laissé de commentaire.

ANITA J.
Évaluation :

Excellent service. Thank You

TERRANCE M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Larry D.
Évaluation :

Le client n'a pas laissé de commentaire.

Chellye D.
Évaluation :

personnel was curtious and helpful made sure that I was taken care of in a timely fashion . I also purchsed a storage unit the only units available were on the upstairs level there was no elevator in tn]he building had to walk up a long stair well to unload my truck to load the storage unit I walk with a cane it was a hard move .

Vanessa C.
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Le client n'a pas laissé de commentaire.

fred M.
Évaluation :

Keep up the good work

MICHAEL M.
Évaluation :

Excellent customer service at pickup from the store manager.

Michael C.
Évaluation :

Le client n'a pas laissé de commentaire.

ALPHONSO F.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick S.
Évaluation :

I don't remember his name . . .but attendant was very helpful, professional and courteous. Refreshing. Thank you.

ERIC S.
Évaluation :

Le client n'a pas laissé de commentaire.

mary w. | Premières impressions |
Évaluation :

No management fee No hassle Tha.k you

VERONICA P.
Évaluation :

It was the worst experience with the equipment. We barely drove a few minutes on the trailer and the tire blew out. We sat on the side of the road in 100 degree heat for 4 hours to get a tire. A man finally showed up in a car with an old tire and a bottle jack to fix the flat. We were worried all the way to Pineville of getting a flat again since the replacement was not that good. Terrible experience. Ruined my whole trip. Felt should have been compensated for waiting 4 hours for help and all they could say was that someone was on their way, first 90 mins, then 30 min more, and time just kept dragging on. Trailer should never have been sent out with such bad tires.

Renarda P.
Évaluation :

Jordan is an exceptional manager. He is always pleasant and goes above and beyond. His dedication to providing superior customer service is appreciated.

Trinise W.
Évaluation :

The 2 gentlemen that was present at this location was professional clean and courteous!

Leonel A.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER W.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony F.
Évaluation :

Things went well Thanks to your Manager. Jordan Thanks again !!!!

Billie H.
Évaluation :

The uHaul rep that answered my call the first time I called was Jordan. He followed thru until I returned my equipment 1100 miles away just to make certain I was safe and happy. The level of service he provided far exceeded his job requirements and I hope he is recognized and rewarded for his professionalism, friendliness, and humanity. In New Orleans it is so rare to receive outstanding customer service and this young man was exceptional. I have been a General Manager for over 30 years. He is the type of employee that is constantly overlooked but should never be. Please let him know he is appreciated. I would go out of my way to use that location simply because he is working there. Also the older gentlemen that works in the shop installing and hooking up hitches has serviced me on 2 separate occasions and BOTH times he, too has been exceptional.. Friendly, fast, and efficient and I always had clean, safe equipment. What more can you ask for as a customer? Perfect score for you guys 100%. Keep up the good work. And thank you for everything.

MARLON B.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert C.
Évaluation :

Le client n'a pas laissé de commentaire.

SHERRI W.
Évaluation :

Your associate is extremely lazy he sits behind the desk and is always playing on his phone. I approached him earlier that day asked him if there was a truck available and he said no. I came home used your app and there was trucks available. So I proceeded to rent the truck online. This is my second time renting the truck this month alone same person and same service. He has no initiative whatsoever. Extremely disappointed.

HAVIE T.
Évaluation :

I think if you are a repeat customer all your information should be already in the system so all you have to do is verify your information for quicker in and out are maybe a card to swipe for quicker upload all

michele S.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN L.
Évaluation :

Le client n'a pas laissé de commentaire.

LAKEYSHA B.
Évaluation :

You're A Ok ??

DONALD S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kasheena D.
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Le client n'a pas laissé de commentaire.

EDWARD C.
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGE A.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY D.
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley L.
Évaluation :

When we started our 26' Uhual We found out that a piece had been stolen and we could not leave the lot to it. The store offered me a 20' U-Haul at half off due to the inconvenience and that I was very polite and understanding. I was told that I had to wait until I returned the U-Haul to receive the credit. I did not receive the credit so I called the store and spoke to Jordan who then acted like he had no idea about what I was talking about when he was the person who offered the credit. I was also charged for using a dolly that I did not use as I own my own dolly. After a conversation he said with little enthusiasm that he would go ahead and give me the half off that he promised me and credit me for the the dolly charge as well. It has been 5 days and still no credit.

CHARLOTTE C.
Évaluation :

Le client n'a pas laissé de commentaire.

RUKEYA J.
Évaluation :

After I walked in and went to the counter, the worker walked behind the counter and out his head down in the counter as if he was tired knowing I was waiting to be served. So I asked if he worked there and he replied yes, I said I'm here for a pick up, and that's when he helped me. No greetings or nothing.

navitidad M.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD V.
Évaluation :

Nothing

GARY F.
Évaluation :

Great Service

JAMES N.
Évaluation :

Notified the day before that the 20 ft truck wasn't available at this location and that at another location I could pick up at 345 pm instead of 9am. I reserved the truck 3 weeks in advance. I was told that uhaul would call me the day before but they texted me to tell me this. I had help flying in to help me load that morning. They got me a 26 ft truck at a higher rate to use. They said the prices had gone up recently since I placed my order. I had to go with the larger truck even though I didn't need one that big and pay alot more money. I didn't want to drive across town to get the correct size truck and be on the road at 9 p m. to drive 500 miles. The help I hired and my helper that flew in weren't available later in the day to load . I feel that I shouldn't had to pay the higher cause the rental price increase and the price for the larger truck. When I placed my reservation, the price for the 20ft and 26 ft wasn't that much higher, but my helper didn't want to drive the bigger truck. Also the unit gave me an appliance dolly when I ordered a regular dolly.

NEIJHL A.
Évaluation :

Le client n'a pas laissé de commentaire.

Raquel R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Wanda R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Toni p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

alfred h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

lisa l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Eliseo C. | Premières impressions |
Évaluation :

Great and amazing help from the staff!!

Brandi M. | Premières impressions |
Évaluation :

Awesome service very helpful

ALTHEA P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LAQUINTA W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Keonta S. | Expérience générale |
Évaluation :

Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run around

susan n. | Premières impressions |
Évaluation :

Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems

Karen R. | Expérience générale |
Évaluation :

The Manager was very friendly, polite and very professional.

Bayinnah S. | Premières impressions |
Évaluation :

The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.

JAYSON N. | Expérience générale |
Évaluation :

Everything was as it should be.

Chantrell T. | Expérience générale |
Évaluation :

I was good place to storage but they was no light in the unitbsobit was difficult to see inside at night

Minerva H. | Premières impressions |
Évaluation :

Jordan was very accommodating

Wilson Q. | Expérience générale |
Évaluation :

Great management.

Ciyauina B. | Premières impressions |
Évaluation :

Customer service was excellent.

Tiasha B. | Premières impressions |
Évaluation :

GREAT CUSTOMER SERVICE!

Tracey R. | Expérience générale |
Évaluation :

The manager Jordan was especially wonderful and really delivered the epitome of customer service.

Willie G. | Premières impressions |
Évaluation :

Excellent

ricardo b. | Premières impressions |
Évaluation :

Good

Michael V. | Premières impressions |
Évaluation :

The team was very helpful.

DONNA M. | Premières impressions |
Évaluation :

One of the employees at this location went out of his way to assist me. I really appreciated that.

SHAE B. | Premières impressions |
Évaluation :

Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU

JERRY L. | Expérience générale |
Évaluation :

So/So Customers have to be very patient when dealing with personnel .

Monique Y. | Expérience générale |
Évaluation :

I will make sure to tell my family an Friends about uhaul storage

Ursula D. | Premières impressions |
Évaluation :

It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.

Willie Y. | Réservation |
Évaluation :

The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.

corlissa d. | Expérience générale |
Évaluation :

Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!

Denise F. | Réservation |
Évaluation :

Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.

Doris P. | Réservation |
Évaluation :

Rental was problem free from making reservations through returning truck. Agents at check in was warm!

nichele d. | Réservation |
Évaluation :

Very good customer service

Brian B. | Réservation |
Évaluation :

Very helpful lady

Brian B. | Réservation |
Évaluation :

Not sure of her name but was very helpful to me.

wilferd h. | Expérience générale |
Évaluation :

Mr. Alvin was great to do business with and made sure we were taken care of.

nichele d. | Réservation |
Évaluation :

I had a little trouble with the representative when I was trying to change a reservation.

Rachel G. | Expérience générale |
Évaluation :

The staff was SO accommodating, even short notice, and was able to help me with everything I needed for my move. I wish I could give them 10/5 stars. I recommend these guys to everyone.

Karyn W. | Expérience générale |
Évaluation :

Everything was great and the staff was wonderful; they were helpful, respectful, and sometimes very funny.

CLYDE F. | Expérience générale |
Évaluation :

Buildings are a little crowded together but very well maintained and a great staff.

Sheryl S. | Expérience générale |
Évaluation :

Unorganized

Non reviews have been submitted for this location.

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