Customer Reviews for U-Haul Moving & Storage of Latrobe

347 évaluations

1072 Mountain Laurel Plaza   Latrobe, PA 15650

(724) 532-0735

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(724) 532-0735

1072 Mountain Laurel Plaza
Latrobe, PA 15650

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The person that took care of me I believe her name was Kylie. She was extremely helpful and very kind. You could tell she gave her job her all. As a business owner myself I will say that is hard to find. You have a valued employee there.

Tina N. 
Évaluation :
5

The location and staff were extremely friendly and helpful. The website and the app on the other hand are absolutely abysmal.

Ean E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F.  |  Premières impressions 
Évaluation :
4

The only complaint I have is that the pickup truck wasn't 4 wheel drive and it was the dead of winter. I couldn't get this truck to move for 2 days after a snowstorm. If you're renting in a place where is snows, you need 4 wheel drive. Other than that, the pickup was amazing! I used as a rental car for 3 weeks.

Leann N. 
Évaluation :
5

Nothing to improve on.

Samantha C. 
Évaluation :
5

The person who checked me in/out was especially personable and efficient!

Francis D. 
Évaluation :
4

The driver's side brake light/turn signal needs fixed. The light worked for just the tail light operation, but the turn signal/brake function did not work.

John M. 
Évaluation :
5

Truck was clean. But check engine light came on 3 miles down the road. Steering wheel was clocked so that it was going left to go straight. Also something in front end steering made truck sketchy when hitting bumps in the road. Employees were very friendly and accommodating. Picking another one up this Sunday. Hopefully don't get the same one.

Erik L. 
Évaluation :
5

Very helpful and accommodating

LISA M. 
Évaluation :
5

Everyone is very friendly and helpful. I will use this location the next time I need a truck. Quick and easy to rent here. I give them a big 10.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda P. 
Évaluation :
5

Kylie is an awesome manager and I love this location in the future I will def come back and use UHaul again best experience

KRISTINA M. 
Évaluation :
5

Very professional

Erica N. 
Évaluation :
5

Keep up the good work

MATTHEW F. 
Évaluation :
5

We had nothing but a very positive experience with the entire staff. Kylie, Kim, Sally n Kristy were very professional, helpful, attentive n friendly. If all the facilities were run by these 4 women you would nothing but compliments. I realize there will be folks who will probably say negative comments about them but you will always have Karen's no matter what you do for them. We will be getting another uhaul truck later as well as a smaller storage unit n I can't think of any other place I would rather rent from than the Latrobe (old K Mart)

Devyn L.  |  Expérience générale 
Évaluation :
5

Great staff! Sally and Kylie were very helpful and courteous! Nice facility. Thank you!

DOUGLAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbra T.  |  Expérience générale 
Évaluation :
5

Extremely courteous and helpful

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSI S. 
Évaluation :
5

Great job

stremp S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry S. 
Évaluation :
5

I cannot remember the name of my sales person that took care of me, but please find out who she is and give her a raise! She was amazing! She took care of all of my needs while taking care of everybody else in the store as well. Very knowledgeable, professional, friendly and just all-around great. She works at the Latrobe Pennsylvania U-Haul and she was there on December 13 all day long. She had a hat on but had short hair and face piercings. The only reason I point these piercings out is so that you can identify her. Merci.

Misty E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
2

After driving for 30 miles when we loaded my side-by-side the hitch popped off of my truck It wasn't locked down The service person at the shop help me and we got it hook backup

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Staff is very helpful, friendly, and knowledgeable.

loreen h.  |  Premières impressions 
Évaluation :
5

Another great experience at UHaul! Love the efficiency of the staff!

Frank D. 
Évaluation :
5

Keep the customer service Rep that assisted me. My apologies I didn't get their name but they have a catch phrase “I'm living the dream” This person customer service game was on point. Will definitely make sure I use this location again.

Paula V. 
Évaluation :
3

Be sure to be honest on the truck dimensions! I was told a king bed would fit in the truck and it was nothing short of a headache!!! I specifically asked if a king bed would fit and the agent said yes. Incorrect. The guy working at the pick-up location was wonderful!

Kevin W. 
Évaluation :
5

Kylie was great. Renting has never been easier.

KEITH L.  |  Premières impressions 
Évaluation :
5

Sally was extremely friendly, knowledgeable and a pleasure to work with. Thank you!!

REBECCA D. 
Évaluation :
5

Nothing very friendly helpful workers there equipment great shape easy in easy out !! Perfect been there twice in two weeks. Everything is great !!

Charlene W. 
Évaluation :
5

Excellent and fast service. Friendly staff. Great location and much better than previous locations/experiences. Will definitely use and recommend this location in the future.

Wade F. 
Évaluation :
5

Kylie E. at the Latrobe location was very helpful in assisting us with our rental. She was just as pleasant when we rented in the morning as she was when we returned the vehicle 10 hours later!

Edward O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
4

Customer service needs better attention to customers time. Alot of waiting before and after.

Joi G. 
Évaluation :
5

The customer service Rep Kylie (misspelled ) was AMAZING!!!!! She was very busy and handled the customers before me with diligence and respect and promptly handled my transaction! She pulled the van up for me and had the heat running and ready! I truly appreciate these small things when going through a stressful move as a single mom! Definitely recommend this location! I will be a returning customer!!!!!

Amanda K. 
Évaluation :
5

The clerk who waited on me (Kylie?) Was wonderful. It was not my favorite day and she was welcoming and cheerful. Really helped the experience and I appreciated her!

April S. 
Évaluation :
5

One of the best places for secure place for your items

Peggy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
4

Not clear on the pricing - we have been using the same van for about 2 months off and on (always for either one day or two) and each time the pricing is different. How can we find out what the price is going to be for usage.

Debra D. 
Évaluation :
5

Excellent experience!

John C. 
Évaluation :
5

Kylie, Sally and the other young woman were allllll VERY HELPFUL N FRIENDLY!! We had a few hiccups but they took care of us VERY PROMPTLY!! If I could give more stars I would. Huge kudos to these 3 women for making our stressful move very stressful on their end. Gena n Devyn

Devyn L.  |  Premières impressions 
Évaluation :
5

Kylie is beyond helpful! It was a pleasure working with her to get everything we needed, and if I ever need uhaul again, I'll be looking for her!

MANJOT R. 
Évaluation :
5

I interacted with three team members and all were extremely helpful and accommodating. Excellent customer service skills.

John C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Staff was very helpful and courteous. The indoor parking for loading and u loading, plus the carts really helped!!

Devyn L.  |  Online Move In 
Évaluation :
5

professional, convenient location, courteous staff

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN V. 
Évaluation :
5

Very friendly and very informative , loved the experience.

Charlene W. 
Évaluation :
5

Everything was great! The associates were very helpful when I picked and dropped off. Merci.

Veronica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Kylie and Sally did an awesome job! Nice to see people take pride in what they do! Well done.

Sarah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert M. 
Évaluation :
4

All associates involved in the move in process were very professional, courteous and helpful. You have a great staff.

Elaina K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine A. 
Évaluation :
5

Again, very efficient! Extremely pleasant-wonderful service and experience!

Randolph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert k.  |  Premières impressions 
Évaluation :
5

Fix your website.

Trenent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

I did not even make it to the counter and i was greeted by Kylie in a very pleasant (good morning!) She explained everything that i needed to know and made the process a very painless one. She was still there at the end of the day when i returned the truck and again, even after a long day was great to deal with!

Justin D. 
Évaluation :
4

When I dropped off the rental, I didn't realize that I was at the wrong location. That being said, the fellow at the desk was new and was by himself and he didn't know the procedure for checking in the rental.

GARRY K. 
Évaluation :
4

The drivers door wouldn't shut and I drive through rain and water came into the cab. The steering was awful. Hard to drive. A lot of play in the steering. I told the rep when I dropped off the van and nothing was done to compensate. I don't feel like I should've had to pay full price for this rental. This vehicle is not safe.

Rhonda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jade B. 
Évaluation :
4

Good service

KIM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie P. 
Évaluation :
5

Everything thing was great thanks!

Jackson G. 
Évaluation :
5

The guy,whoever he was,who opened my unit was amazing

Cassandra H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K.  |  Premières impressions 
Évaluation :
5

Everyone was professional and friendly. They honored our reservation that the people in Florida screwed up

DEBORAH L. 
Évaluation :
5

Everyone was professional and helpful. Unit is clean and easy access

DEBORAH L.  |  Premières impressions 
Évaluation :
5

Great experience!

Robert L. 
Évaluation :
5

Great and friendly staff.

Larry K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S. 
Évaluation :
1

Was supposed to be open at 7am. I arrived at 8 and no one there. Called uhaul and someone finally showed up at 8:30.

Terry D. 
Évaluation :
2

Vehicle was returned a day earlier with additional gas in it and was still charged 2 gallon of gas! It's not the $9,15 that is the issue; it's the principle! So whether someone could read the meter or was joy riding for 2 miles…. Idk! Not one representative followed up after my first contact with them!

GREGORY T. 
Évaluation :
5

One of the best Uhaul locations I've done business with

DILLON B. 
Évaluation :
5

The staff at this location is second to none. They work well together to give the customer an outstanding experience! Check in and check out is fast, all have great attitudes, and are very customer focused! The facility and lot are exceptional and provides easy access! I have rented equipment from 6 or 7 U-Haul faciloties in the past 4 months and the Latrobe one is the best and is what all should strive to be like!

Michael D. 
Évaluation :
5

Nothing. The whole process was very well done. Excellent location.

Analucia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian V. 
Évaluation :
5

Staff member helped with removing the trailer and was very friendly - excellent people skills - which are hard to find.

JON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

The gentleman that checked me in was very knowledgeable and friendly. His suggestion for store space may be needed in the near future. The van I rented was very economical and easy to drive. All around made my life easier. Will rent from here again.

Judith H. 
Évaluation :
5

I have no comments. I was very satisfied with the whole operation from pick up return.

Darin D. 
Évaluation :
5

Very good experience. I believe the representative was Dave. Very nice and professional. Hooked the trailer up for me, asked if I had any questions and unhooked it for me when I returned it. Nice, well maintained equipment and great employees.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

This is a great uhaul location. The employees are very friendly and helpful. This is the uhaul I will come back to.

taura Y. 
Évaluation :
5

The best of everything. So nice I would move in there and live. From staff to building a number 1. I rented years ago from a private company had to throw all my stuff out and stand in the elements. This is like a resort.

Cheryl K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

nothing, everything was clean and in good working order.

Geza W. 
Évaluation :
2

He was rude and getting upset when you ask questions.

WYNEEK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom G. 
Évaluation :
5

We rented the unit and moved in the next morning, so that was very convenient and quick. The rental prices for both the uhaul(cargo van) & storage unit was definitely a good deal & the employees were very helpful, kind and patient although we mainly talked to one guy. Would absolutely use again to rent a uhaul & very content w the safety of my items, and the price for providing it.

Heaven W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Clean and friendly! Highly recommend this location!

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Premières impressions 
Évaluation :
5

The door on the trailer sticks when opening

scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA B.  |  Premières impressions 
Évaluation :
5

Nothing! Quick easy very professional. Equipment was ready clean and well maintained. Would recommend this place to anyone. Would use you services again.

thomas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
1

Piss poor service!!! RUDE AND UNPROFESSIONAL!! NEVER AGAIN!! 20 years of giving you my business!! NEVER!! FRIGGIN AGAIN!!!!

JON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F.  |  Premières impressions 
Évaluation :
3

I feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.

Lukas G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

Very helpful, explained things well. Very good location.

belle s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diana b.  |  Premières impressions 
Évaluation :
2

I recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn't make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else's contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don't pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn't that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I'm disappointed and upset at this situation.

Tressa N.  |  Premières impressions 
Évaluation :
4

Disappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.

LOIS S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanine d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliaya S.  |  Online Move In 
Évaluation :
5

Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.

Beverly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
1

First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.

Juanita E.  |  Premières impressions 
Évaluation :
5

Easy and convenient move. Very helpful and willing to answer all questions.

Hach C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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