Customer Reviews for U-Haul Moving & Storage of Latrobe

460 évaluations

1072 Mountain Laurel Plaza   Latrobe, PA 15650

(724) 532-0735

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(724) 532-0735

1072 Mountain Laurel Plaza
Latrobe, PA 15650

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Make sure 24 hour rental is truly 24 hour!

ROGER G. 
Évaluation :
4

The rental process is easy, pick up and drop off went smooth and fast, everyone was very kind and helpful. Kim was awesome to work with!

Samantha D. 
Évaluation :
5

The girl working there was very knowledgeable, kind, and accommodating. She made for a great experience overall.

Kaleena R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

None that I can think of,

Glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael G. 
Évaluation :
5

Excellent!

Duncan L. 
Évaluation :
5

Emily is FANTASTIC!!!!

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert P.  |  Premières impressions 
Évaluation :
5

Emily provided very good customer service and was extremely helpful throughout the whole process. She did a wonderful job.

Kumar R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricki B.  |  Premières impressions 
Évaluation :
5

I've rented from there before when first opened and I keep going there because the service is excellent. I used to use the rte 30 Greensburg location but they are always so busy. That's why I love the Latrobe store even when they are busy they make things happen.

Tom F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark S. 
Évaluation :
1

0Vehicle was low on fuel. The low fuel warning light came on as I was driving out of parking lot. Not acceptable! on a positive note, I really was impressed with the FORD TRANSIT cargo van. It was very stable, easy to maneuver, and comfortable with good ride quality. Visibility in the van was excellent! The van was very clean and maintained, other than it being rented to me with an empty gas tank! Glad I didn't need to travel very far.

William U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen M. 
Évaluation :
5

Facility is great and ALL Hands was terriffic.

Monica O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neal W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
5

S.O.

Dean Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le service a été excellent. Sorry I forget the lady's name, I think the manager, but her professionalism was more than expected!

Dan C. 
Évaluation :
5

Very good experience

clayton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Every thing was great. Truck was ready when we got there. The associate was helpful and pleasant.

Rhonda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE ANTHONY S. 
Évaluation :
5

My UHaul experience was completely smooth and successful from start to finish. I am especially grateful for the assistance provided by associate Sally of the Rt. 30 Mountain Laurel center, Latrobe, PA, for her patience and helpful advice.

Anthony B. 
Évaluation :
1

Ramp was broken and was not able to put it back into place to drive truck for return. I was done with truck less than 8 hours after picking up. Called u-haul for assistance. They sent a tow truck to pick up rental and charged me for a second day rental. I cannot get in touch with any real person to discuss. Your company sucks!

David H. 
Évaluation :
5

Staff is Top-notch! Van well maintained and very clean. Keep up the great work!

Thomas Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torre M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan N. 
Évaluation :
5

may be a discount on gas mielage for returning customers

Keith N. 
Évaluation :
4

Said they send receipt but didnt

Chris M. 
Évaluation :
5

The individual who assisted me was excellent. There was a snag with the safety cable hookup, but she worked efficiently and creatively to figure out how to make it work. I very rarely fill out surveys but was so impressed with the service that I feel compelled to do so in this instance.

Joseph D. 
Évaluation :
5

nothing. great experience thanks!

chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elita D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon K. 
Évaluation :
4

This truck is a death trap. The breaks & steering are terrible. The tow/haul mode creates unexpected acceleration issues. Lastly the roll up door wouldn't stay up. This truck shouldn't be rented to anyone

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
4

Why wasn't I given the opportunity to refuel the truck? NO ONE ASKED IF I WANTED TO PUT GAS IN IT, THANKS FOR THE REMINDER AFTER THIS EXHAUSTING MOVE.

Michael Z. 
Évaluation :
5

THIS station was great- HOWEVER the reservation system SUCKS!! It is early AM, The Gen Mgr is getting a cl asap! I will rent from Busget or another if I have to again. YOTALLY changed my reservation with ZERO of getting ahold if me and had to pick up farther away, I'm still hot about it all, and the goers un latrobe PA, were ADOLUTLY GREAT!

Faith B. 
Évaluation :
5

Fantastic team…friendly and helpful!

Laura S. 
Évaluation :
5

The facility and staff have been great to deal with. Unrelated in any way to this trailer rental, I ended up in the ER and an extended hospital staf anger loading the trailer. It was no hassle to extend my rental and to have a relative return it for me, so I could not appreciate the ease of that adjustment more… very helpful.

Michael D. 
Évaluation :
3

I have nothing against this location.. but the original pickup point was changed without me being notified. so i was almost an hour behind leaving when i was supposed to. I know it's not their fault but Im still kind of annoyed. the employees i talked to at this location were great though, everyone was calm and nice.

Kaeleb B. 
Évaluation :
5

Kylie was amazing to work with and service was excellent! Thank you!!

Ken I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Perfect.

James R. 
Évaluation :
5

Everything was great,staff was very helpful and knowledgeable,

Edward E. 
Évaluation :
3

The Latrobe office can do better to explain potential additional charges and drop off terms. When I picked up the trailer in Latrobe, I was told I can drop off at any location in Mooresville and do not need to drop off at the location on the agreement if I didn't want to. I called another office in Mooresville to change drop off location since the one picked was closed and they told me that it would be a $120 fee to change the location. Latrobe didn't tell me that. Latrobe also told me to leave the trailer outside the gate of the drop off location on Sunday because the location was closed. I did not do that because I felt I would be liable for the trailer if left outside the gate. When I dropped off Monday, Mooresville told me I would have been liable and that I would have been charged $75 for an after hours drop off fee. Latrobe did not mention that fee.

Jason H. 
Évaluation :
5

Have rented this particular trailer before and it pulled well. Everyone I interact with at this particular franchise could not be more helpful. The staff here is great!

Michael D. 
Évaluation :
5

Don't permit smoking in your vehicle's

nicholas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Both Kylie and the young lady that registered me into the system were very nice to deal with.

Joe P.  |  Premières impressions 
Évaluation :
5

Kylie Edwards was very helpful and knowledgeable. Very pleasant experience renting equipment. Will definitely recommend this location.

Mike D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Kaylie was a great help and professional.

Matthew C. 
Évaluation :
5

Excellent staff!

PATRICK A. 
Évaluation :
5

The location is very clean and well organized, the staff and management are top notch. Highly recommend this location. -ES

Erick S. 
Évaluation :
5

Nothing…the GM, Kylie Edwards, was awesome! Very helpful and professional! Would rent there again in a heartbeat!!! Merci.

gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

No issues at all. Great facility, helpful staff. No chance needed.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patti C. 
Évaluation :
5

Counter person and vehicle check in rep were very helpful and knowledgeable

Michael L. 
Évaluation :
4

Did not receive a receipt via E-mail as promised.

Michael M. 
Évaluation :
5

Kylie was amazing. She was such an enthusiastic helping person. I would recommend working with her at any time. A gem!

Mary G. 
Évaluation :
4

Susan needs customer service training as she is extremely rude

Jasen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken M. 
Évaluation :
5

The location was fine, the online booking system was less than intuitive, and left me unprepared. Additionally, it charged me an unwarranted cleaning fee. I won't use it again.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aron B. 
Évaluation :
5

Great staff, this will be my rental location from now on.

NATHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOAH L. 
Évaluation :
5

Nothing the people were courteous and very knowledgeable in their position.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

The manager was very professional and personable. Kylie really turned what could have been a bad experience into a great one.

Amy T. 
Évaluation :
5

The manager is super. Really enjoy working with her.

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley D.  |  Premières impressions 
Évaluation :
5

Kylie was super friendly and very helpful. I will definitely use this location again. Merci!

Jackson G. 
Évaluation :
5

The service we receive at the Latrobe mountain laurel plaza is always excellent. Daniel and the manager Kyleigh were super friendly and helpful. Upon returning Sally and Daniel were very helpful in getting everything checked back in and got us back put the door. I have no doubt that with Daniel being a newer employee that he will be an asset to the company under the training of Sally and Kyleigh! We will back to rent from them again

Karen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOAH L.  |  Premières impressions 
Évaluation :
5

Fabulous professional and kind people who went the extra mile to be helpful! Thank you!!

Karen M. 
Évaluation :
5

All of the staff were incredibly helpful and knowledgeable- thank you!!

Karen M.  |  Premières impressions 
Évaluation :
5

Your facility is very convenient. Tyler was very helpful and patient. I have used other UHaul places but Latrobe is the best one. Merci

Barbara S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad F. 
Évaluation :
5

Great service, Great staff, very friendly and professional!

DAVID S. 
Évaluation :
5

Best service I've had would use them again

Willis L.  |  Expérience générale 
Évaluation :
4

The truck front Alignment was off. The steering wheel direction was off a lot. It was very worrisome driving the truck. The steering was very loose also. Beside that, the truck was clean.

RANDELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
5

You have a good system, and very nice employees, I would not change a thing

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
5

Kylie and the entire staff are so friendly and helpful! This is the second time we have used the Latrobe Uhaul. Always a good experience! They go the extra mike!!

Devyn L.  |  Premières impressions 
Évaluation :
5

Incoming and outgoing staff were extremely helpful and friendly

Greg H. 
Évaluation :
5

Kylie was great! She greeted us as soon as we walked in. Made everything easy to do. It's really nice to have pleasant people help you. Now days that's hard to find. Thank you Kylie.

carrie K. 
Évaluation :
5

Kylie Edwards your Gm. Top notch customer service. Above and beyond. You whole team was there when ever in needed. Super clean super easy tk use facility.

Zachary H. 
Évaluation :
5

Laural Plaza 30. Latrobe Pa. Your GM Kylie Edwards has the best customer pleasing ability I've ever met in customer service. The whole staff was there any time I was in need of anything. Above and beyond what there job is to do. You not only have a great company but also employees. Words cannot express how Kylie helped me in this time of my son and I in our time of need. Blessed to know there are wonderful people out there. Your facility is top notice, clean, everything you need is at your disposal and easy to get to. Thank you and god bless.

Zachary H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY B. 
Évaluation :
5

The person that took care of me I believe her name was Kylie. She was extremely helpful and very kind. You could tell she gave her job her all. As a business owner myself I will say that is hard to find. You have a valued employee there.

Tina N. 
Évaluation :
5

The location and staff were extremely friendly and helpful. The website and the app on the other hand are absolutely abysmal.

Ean E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F.  |  Premières impressions 
Évaluation :
4

The only complaint I have is that the pickup truck wasn't 4 wheel drive and it was the dead of winter. I couldn't get this truck to move for 2 days after a snowstorm. If you're renting in a place where is snows, you need 4 wheel drive. Other than that, the pickup was amazing! I used as a rental car for 3 weeks.

Leann N. 
Évaluation :
5

Nothing to improve on.

Samantha C. 
Évaluation :
5

We had nothing but a very positive experience with the entire staff. Kylie, Kim, Sally n Kristy were very professional, helpful, attentive n friendly. If all the facilities were run by these 4 women you would nothing but compliments. I realize there will be folks who will probably say negative comments about them but you will always have Karen's no matter what you do for them. We will be getting another uhaul truck later as well as a smaller storage unit n I can't think of any other place I would rather rent from than the Latrobe (old K Mart)

Devyn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbra T.  |  Expérience générale 
Évaluation :
5

Staff is very helpful, friendly, and knowledgeable.

loreen h.  |  Premières impressions 
Évaluation :
5

Kylie was great. Renting has never been easier.

KEITH L.  |  Premières impressions 
Évaluation :
5

One of the best places for secure place for your items

Peggy S.  |  Expérience générale 
Évaluation :
5

Kylie, Sally and the other young woman were allllll VERY HELPFUL N FRIENDLY!! We had a few hiccups but they took care of us VERY PROMPTLY!! If I could give more stars I would. Huge kudos to these 3 women for making our stressful move very stressful on their end. Gena n Devyn

Devyn L.  |  Premières impressions 
Évaluation :
5

I interacted with three team members and all were extremely helpful and accommodating. Excellent customer service skills.

John C.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and courteous. The indoor parking for loading and u loading, plus the carts really helped!!

Devyn L.  |  Online Move In 
Évaluation :
4

All associates involved in the move in process were very professional, courteous and helpful. You have a great staff.

Elaina K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W.  |  Premières impressions 
Évaluation :
5

Very Helpful Staff: James and Mike Thanks

Mike T.  |  Expérience générale 
Évaluation :
5

The guy,whoever he was,who opened my unit was amazing

Cassandra H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K.  |  Premières impressions 
Évaluation :
5

Everyone was professional and helpful. Unit is clean and easy access

DEBORAH L.  |  Premières impressions 
Évaluation :
5

Great and friendly staff.

Larry K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

The best of everything. So nice I would move in there and live. From staff to building a number 1. I rented years ago from a private company had to throw all my stuff out and stand in the elements. This is like a resort.

Cheryl K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN E.  |  Expérience générale 
Évaluation :
5

Very good operation

rudy y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA B.  |  Premières impressions 
Évaluation :
3

At the Latrobe storage all the door access reader did not work and didn’t have 24 hour access

karen p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pam N.  |  Expérience générale 
Évaluation :
3

I feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.

Lukas G.  |  Premières impressions 
Évaluation :
3

I gave an average score because I only used this unit for one week and was still charged full price . There should be some kind of refund in those cases or pro rated amount . $80 for one week is insane

Stacey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

Very helpful, explained things well. Very good location.

belle s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diana b.  |  Premières impressions 
Évaluation :
2

I recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn't make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else's contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don't pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn't that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I'm disappointed and upset at this situation.

Tressa N.  |  Premières impressions 
Évaluation :
4

Disappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.

LOIS S.  |  Premières impressions 
Évaluation :
5

Everything laided out great

rudy y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanine d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliaya S.  |  Online Move In 
Évaluation :
5

Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.

Beverly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Online Move In 
Évaluation :
1

First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.

Juanita E.  |  Premières impressions 
Évaluation :
5

Waiting for the front access construction to be completed.

doug s.  |  Expérience générale 
Évaluation :
5

Every employee was very nice, kind, professional and helpful! I would highly recommend them! And their rates were very reasonable. I'm glad I chose U Haul storage and truck rentals! Fantastic service!

TONIA E.  |  Premières impressions 
Évaluation :
5

Easy and convenient move. Very helpful and willing to answer all questions.

Hach C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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